Customer Reviews for U-Haul Moving & Storage at Mapleton

3,269 comentarios

1106 Mountain Rd   Moncton, NB E1C2T3

(506) 853-7641

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(506) 853-7641

1106 Mountain Rd
Moncton, NB E1C2T3

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very quick and efficient check in with helpful staff

Celene R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael Bruce N. 
Clasificación:
5.0

Extraordinario servicio al cliente

Sylvain Leo-Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisson D. 
Clasificación:
5.0

Bigger afterhours drop off. Was told to park under the green tent but there was a truck parked there already :)

Adam N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tuy D. 
Clasificación:
5.0

Tell the customer how much gas to put in the truck when going x amount of kms. I put in 20 dollars and only went 15 km. Not sure if that was too little or too much. My car will go 150 km on 20 dollars. Other than that everything was very pleasant. Gracias.

Keith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM MATTHEW L. 
Clasificación:
3.0

Get the systems working faster. It took 40 minutes to go through 6 people. The man who served us was great!!! He was professional and communicated clearly. Very friendly. He deserves a raise.

Shawn O. 
Clasificación:
3.0

Although the times that I was at the location was very busy, it seemed very disorganized and multiple mistakes were made, including billing with my storage unit rental and lack of clarity on the charges for my truck rental. Staff were professional and courteous, even so.

David G. 
Clasificación:
5.0

Great location. I believe the guy who help us here was named Brian. Can't say enough good things about this man. Five star service. Highly recommend.

Tom T. 
Clasificación:
4.0

Good service but I'm not ok that we pay for 3 days if we only have the equipment for 2 days.

SHANNY B. 
Clasificación:
5.0

Everything went well. Friendly and helpfull staff. Clean storage locker. Truck was in good shape. Thanks for making moving day go as smooth as possible.

pamela K. 
Clasificación:
5.0

Somehow show how many litres of gas was consumed to refuel to the correct level. Gas being so expensive who wants to go over??? 

Wendy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rising T. 
Clasificación:
1.0

Call customer to ask if they are still coming to pick up their reservation and not rent their unit thar was reserved to someone else

Luc L. 
Clasificación:
5.0

Very helpful . Very friendly staff.. very enjoyable experience. Gracias

NORMAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

william B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda M.  |  First Impressions 
Clasificación:
5.0

Keep up the great work Moncton employees Your facility is run perfectly

Melinda M. 
Clasificación:
3.0

All 4 trailer tires were low on air with the lowest being 20psi. This made it harder to tow and harder on fuel. I added some air myself down the road. Also under-staffed. The guys I dealt with were working hard but much too much time waiting in line, waiting for service.

Kevin C. 
Clasificación:
5.0

Excellent customer service great experience

Ali E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Claude L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruno M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
5.0

You guys are among the top 5 in customer service and while I do not rent as often as before I managed customer service for over 40 years and I know what GOOD is and you gays are GOOD will be back to rent end of July see you then Keep up the good work

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio N. 
Clasificación:
5.0

Your return equipment online app is VERY hit or miss. FRUSTRATING. I finally gave up - simply keeping images for my own records. This contrasts with my rental of a few days earlier where the app performed flawlessly. In future my intention is to simply abandon the attempt at the first error - saving myself a great deal of frustration. Otherwise - a great rental experience.

Michael A. 
Clasificación:
4.0

I am a single woman and was approached by several men over the months. It would be good to fence in the whole property and install a gate with entry codes. Asst mgr really helpful and staff very nice.

Susan G.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work all good awesome service friendly staff

Kevin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amaris M. 
Clasificación:
5.0

Great service and experience all round, thanks!

Quentin S. 
Clasificación:
5.0

Very good service , Brian was big help

Randy D. 
Clasificación:
3.0

The moncton Depot recorded the kms wrong. From point of start location. And tires were all UNDER tire pressure extreamly low. And very bare tread.

amy P. 
Clasificación:
4.0

The truck I was given was on empty. I had to go to a gas station right away and put $250 of gas in it. They told me they do not fill the tanks at that location.

Robert B. 
Clasificación:
3.0

The amount of fuel and mileage at the start of the rental were not accurate. The actual mileage was charged as used, since I had taken pictures of the dash before and after use of the truck.

Pierre A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy V.  |  Overall Experience 
Clasificación:
3.0

A better inspection between customers to be sure everything is working correctly.

james S. 
Clasificación:
1.0

Way too slow!!! Waited in line for over 45 minutes to drop off my storage keycard and close my account... I had no other option but to just drop the key on the counter as I had a deadline to meet at another location. Sadly this is a regular occurrence at this location!

Scott J. 
Clasificación:
5.0

Wish storage hours were 24/7.

CHITRANG S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy J.  |  First Impressions 
Clasificación:
2.0

I reserved a drive up storage unit approx 1.5 weeks from checkin in date. When I arrived I was told there were no drive up units available. I was informed this is due to some sort of error with the online site. However, I would have expected to be contacted if this unit was not available considering there was at least a week and a half between when the reservation was made to check in. The customer service rep checked me into an interior unit on the second level. After I considered what I needed to store I decided this was not a suitable unit and returned the next day to cancel the unit. Both days the customer service reps were pleasant and helpful. Both visits I encountered line ups of about 15mins and it would be nice to have another person helping serve customers at the desk or perhaps someone taking people just dropping off after their rental. I was also disappointed that the drive up units were just in the parking lot and not in a secure fenced in location.

Corey Hilton P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C.  |  First Impressions 
Clasificación:
1.0

My quote was 57. And was charged 174.00,I asked way so much and she said I went a few extra klms.

Roxane M. 
Clasificación:
5.0

Great service and helpful staff.

Rob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paulo M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
1.0

Reserved on the web site a 15 foot truck a month in advance and payed 2 days before picking up the truck. Didn't have the truck i paid for, they offered a 20 foot truck instead, means more expensive for gas. The truck wasn't clean and the ignition key didn't work very well, had a hard time turning the ignition on and off. Plus the truck was real dirty inside and out. Plus expected the truck to be ready when i arrived, the reason i paid in advance, had to wait 45 minutes to get served.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silviu S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jamielee A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

Didn't get my receipt for my previous rental, on May 26 2022. Would it be possible to get that? At Pierre.leblanc2@snb.ca

PIERRE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

Online self checkin made the process faster

Theresa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
4.0

Make sure the fuel tanks are not under a 1/4 of a tank, as this becomes stressful, when moving alone is a stress. Besides that it helped get all of our belongings across town. Despite having an empty tank

Danielle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anderson L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
3.0

Not enough employees working at the front desk. Always a very long wait. The trailer was so dirty with the construction materials, I asked the employee to clean it out, which he did. There was lots left, and I had to clean it myself again as the drywall was getting all over my load.

Nicolas B. 
Clasificación:
5.0

Prompt service shortly after arrival. Nil problems accessing the carts. Upon discovering that our pre-approved rental unit had been taken up by someone, customer service provided us with a quick alternative, which ultimately better suited our needs & gave us a discount re current monthly balance! Facilitated a possible stressful situation… Thank you for making this an overall seamless transition to storage.

Pauline A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcelo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

Great customer service and friendly staff. I rarely take the time to fill out surveys. However, a great job was done! Danny Brown General Manager Taylor Ford Lincoln

Danny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Santo P. 
Clasificación:
5.0

Great service :)

Dylana P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZENON C. 
Clasificación:
1.0

TOo expensive

Seema G. 
Clasificación:
4.0

El cliente no dejó un comentario.

alvin B. 
Clasificación:
1.0

Everytime I book when the day comes there is a mix up. What should have been an easy move ended up being a lot of wasted time. I was booked for an outside unit when I returned with my movers they assured the unit would be open and ready....it wasn't....I waited in line only to be told the unit wasn't cleaned out that I would have a different outside unit..they processed the paperwork and outside they take me to show me the new unit he lifts the door and it still had stuff in it...movers still waiting ...back inside only to be told no units available outside so the paperwork is processed for an inside unit....movers still waiting ....finally stuff is being moved into a storage unit but no lock so I wait in line again .. I asked to speak to the manager he credited me $60 but it ended up costing me over $100 more and alot of frustration.

ronda C. 
Clasificación:
4.0

Expensive this time of year.

gregory N. 
Clasificación:
5.0

Very good service

beverley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathalie L. 
Clasificación:
5.0

Was fast n easy. Np with notin. Woukd go there again np

Yvon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

Nothing. the store was very clean and organized and the staff are amazing very friendly I'm glad that we went to that location

Luc D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY WADE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jocelyn B. 
Clasificación:
4.0

Make sure fuel is at the correct level as indicated and that the truck is cleaned if you intend to give me a clean truck I need to return clean. Also if I am not fine to have the truck all day don't say I am. I was told I was good to have the truck all day and that I didn't need to worry about having it back by the time since I told the person at the front desk I didn't know when I'd be done. Got a call saying it was needed for another rental. So wasn't able to use it for everything I needed it for. When getting the truck the girl at the front didn't realize or just pretended to be dumb in regards to just charging the card on file and wasted my time trying to get me to use different cards to try and get it then tried telling me I'd need to rent a box truck when that would have been overkill and more expensive. Not recommending U-Haul to anyone I know let alone this location.

Alexander H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily K. 
Clasificación:
5.0

Great location. The only one I go to

Adam O. 
Clasificación:
5.0

Had a great experience. Very acommodating staff, truck was well maintained and very clean. Returning the truck was super quick and efficient.

yvan L. 
Clasificación:
5.0

The staff was helpful and so kind!

Suzanne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE L. 
Clasificación:
5.0

Trailer was too big to pull my car. Ended up calling a tow truck.

Michel G. 
Clasificación:
5.0

The truck was so clean. I was amazed Good job

Renee D. 
Clasificación:
5.0

I've rented fm u haul several times. This was the most seamless experience. Gracias

Jeannot R. 
Clasificación:
5.0

Staff was friendly and seemed like decent people trick was clean had no issues

Tyson A. 
Clasificación:
5.0

Good service by all the staffs, they are very helpful

Kelvin C. 
Clasificación:
4.0

It was great service!

Kim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabelle A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne R. 
Clasificación:
2.0

Constant issues with Main sliding doors, issues with Elevator, was paying extra for 24/7 access and it wasn't. Access to my stock was critical to our business and that's why i went with another depot

eric d.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

patrick r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josette L.  |  First Impressions 
Clasificación:
5.0

I asked for a storage unit on the first floor and they were able to find one, so it was very helpful and convenient

Sydney M.  |  First Impressions 
Clasificación:
3.0

Would have appreciated some more information regarding locks when I went in to secure my unit. I had to make a second trip because I wasn't aware. This wasn't really a big deal except the 7pm closing time for access to the unit was already rushed.

Rachel S.  |  First Impressions 
Clasificación:
4.0

It was quick and easy. The website was a bit of a problem but once I got in to pick up the key it went well. I would like to be able to access the unit when I need to and not just during store hours. That part was a bit stressful. Unit was very clean and we likes the trolley's and elevator.

Jennifer M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael l.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Brooklyn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LORNA D.  |  First Impressions 
Clasificación:
5.0

The guy I dealt with was very helpful and friendly. He knew a lot about your services and was very quick to suggest what would work best. Well done

ARNOLD CARL H.  |  First Impressions 
Clasificación:
5.0

The only thing that I didn't like was the 2 guys who moved my stuff in it. They were very rough with my stuff. Lots got destroyed! 1 gyy complained the hole time, while the other guy did the work. They charged me 421.24$ and toke 4 hours to drag all my stuff.. My cousin helped me bring my stuff to my new home, and he only toke 1 hour.

Lyne B.  |  Overall Experience 
Clasificación:
4.0

Very informative

Jim L.  |  First Impressions 
Clasificación:
5.0

Good rates and super friendly staff and very helpful

Tracy H.  |  First Impressions 
Clasificación:
5.0

The management and staff are great. What would make it really good is to have it gated. I had an outside space and although I am not afraid of those without homes, As an older single woman arriving in the evening it didn't really feel safe. Had a couple of encounters which were fine but can't always count on that. Thanks.

Susan G.  |  Overall Experience 
Clasificación:
5.0

Awesome experiance. Great people.

RYDER C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony G.  |  Overall Experience 
Clasificación:
5.0

The staff here in Moncton are A-1. They definitely made my move easier and less stressful.

Daniel M.  |  Overall Experience 
Clasificación:
4.0

Other than the mistake by my movers on Nov 30 th that resulted in an extra monthly storage charge for storage space that I didn’t have, my overall experience with U-Haul in Moncton was excellent overall.

Barry V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalyca R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RIPJEET S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

michael l.  |  First Impressions 
Clasificación:
3.0

When I emptied out my storage unit there was mouse feces in my couch. You guys should have traps all throughout the building at NO extra charge. Not enough lighting in unit. But besides that, I would recommend uhaul.

Mary Ann P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

josiane h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

M L ANDREA L.  |  Overall Experience 
Clasificación:
5.0

Not having access 24/7 was inconvenient

dianne t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henri P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henri P.  |  Overall Experience 
Clasificación:
5.0

Need 24 hours for storage back again

Demetrius G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudette D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon C.  |  Overall Experience 
Clasificación:
4.0

One of the bathrooms available had no soap, the bottom floor bathroom had no toilet paper or paper towel, and could have used a cleaning.

Jordan L.  |  First Impressions 
Clasificación:
4.0

Everything was excellent except the removal of the 24-hour access which made things very difficult to deal with when needing to get in and out.

Joel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey Ross H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
2.0

There is not enough cleaning at that place. There is always broken glass at the entrance of the storage and I was worry that it would cause me a flat tire and the toilet aren't clean often enough. Toilet should be clean every day!

CAROLINE B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH Y C.  |  Overall Experience 
Clasificación:
5.0

All the staff are knowledgeable and helpful. The manager is amazing! Highly recommend!

MONICA MARGARET C.  |  First Impressions 
Clasificación:
5.0

I Can't say enough good things about the stress free dealing with the Mountain Rd location in Moncton. Every time I have been in for whatever reason, they are completely relaxed, friendly and accommodating. This is exactly what a person needs after a stressful time moving their stuff 5000km's and needing to store it. Thanks to all the great staff *thumbs up!!

Daniel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH LEO MICHE C.  |  Overall Experience 
Clasificación:
3.0

My locker was far from the door. And the reservation date was wrong.

SHAWN CLIFFORD R B.  |  First Impressions 
Clasificación:
5.0

The staff that helped me. Was awesome. He showed me where to go and answered all my questions. It would be nice to have access 24/7 especially where there are key cards to take the alarm off your storage unit and a lock on it as well.

Lindsay Fawn H.  |  First Impressions 
Clasificación:
5.0

I was given a unit an upon arrival it that was already occupied. The salesperson came up to meet with me and apologized and gave me a different unit size while another one frees up. Quick solve and he had solutions for the issue. Great customer service. Very friendly

SCOTT GUILLES M.  |  First Impressions 
Clasificación:
1.0

I had moce droppings in my boxes when I unpacked them. They chewed through some wires and make a mess in my clothes. So I'm really not happy. The storage was great minus the mice. Nicolle nitheria@hotmail.com 506-380-3913

Nicolle T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudette D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Matteo M.  |  Online Move In 
Clasificación:
5.0

Everything was terrific. Thank you

janice c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey Ross H.  |  First Impressions 
Clasificación:
5.0

24h access would be very convenient in general. Even more so for people moving.

Gabriel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luc L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivans A.  |  Overall Experience 
Clasificación:
5.0

Cory and his staff are the best...I would recommend this location to anyone. What an amazing experience we had.

ROGER K R.  |  Overall Experience 
Clasificación:
2.0

The building environment and staff were excellent. The major issue with the service is that access hours were surprisingly, and in my mind arbitrarily, limited to 7pm. This makes no sense to me, and since I couldn't always get there by that time, if I can't get at my stuff *at my convenience* then the service was not meeting my needs. For that reason, I gave it 2 stars and could not recommend to others.

Kristian S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin M.  |  Overall Experience 
Clasificación:
5.0

Would have preferred 24h access to be the default to allow for late night move.

Gabriel P.  |  First Impressions 
Clasificación:
1.0

I payed for the month of September in advance and didn't get a refund when I closed up the unit earlier than planned. The no refund policy should have been mentioned when I payed online. It was very sneaky. There weren't enough carts so moving my stuff made it very challenging. Will not be using your units again and will be telling others about my bad experience.

Mikayla C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvis B.  |  Overall Experience 
Clasificación:
2.0

-Booked online with my name and address and also asked for insurance. When I showed up in person they used the address on my ID that I told them wasn't current and told them not to use it. Every message I got after that had the incorrect address despite repeated attempts to change it. -Didn't apply the insurance fee for some time, then my bill suddenly increased, and changed by dollars for awhile. -Entered incorrect information for my second contact -Alarm went off a number of times despite the fact that I was signed in -Received a phone call about a commercial shipment that had arrived for me (I did not have a business account, was expecting no such shipment, and was completely baffled). The caller left a message (my voice mail has my name) and when I returned the call they insisted at least once it was my shipment. I have no idea how they even got my number for it. -Was not informed about the switch to entry cards instead of a password. -Rodent deterrent didn't seem effective - there were a lot of mouse droppings (no food in storage room). -Rented a van and an appliance dolly to move - photos of van for damage were old, key wasn't with the van like it was supposed to be, van was not moved to the area it was supposed to be in, and dolly was not with it. Employees corrected it quickly when I reported it, which was great. But maybe if this site isn't going to pay attention to details and promises from online reservations, perhaps they shouldn't offer them at this location? I never knew what was going on, and the employees never seemed to know either. I gave up trying to contact them as things wouldn't get changed, people would be surprised I didn't know the thing they didn't tell me, and everyone was often unapologetic about errors. They fixed them quickly enough (so long as it wasn't my address and related info).

Rachel C.  |  Overall Experience 
Clasificación:
4.0

The service was great and nonissues.

CHRIS SYDNEY C.  |  First Impressions 
Clasificación:
1.0

My storage locker was broken into, and the staff did almost nothing except call me. No apology or money back or offer to move units, even though the fencing in my unit was completely crushed in at the top. Another employee saw the damage as well and didn't do anything. There was no real assurance that my things were secure.

Elizabeth G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean P.  |  Overall Experience 
Clasificación:
1.0

They gave our unit to someone else without is knowing. Gladly our stuff was still there but couldn't find our account so we had to start all over again with the account.

Veronique B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gemma L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvie B.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and being lead by a great manager! Korey We will use your services next time we have a need. Gracias

james h.  |  Overall Experience 
Clasificación:
5.0

Really appreciate having a place close to my residence. Only thing I'd suggest is putting more carts inside for customers. Other than that I have no complaints.

RYDER C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA MARY P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah M.  |  Overall Experience 
Clasificación:
5.0

N/a

Charmayne P.  |  Overall Experience 
Clasificación:
4.0

My furniture smells now! Not sure how long it'll take to air everything out until the musty smell is gone. Thankfully we only had our stuff there for a month. The musty smell hits you as soon as you open the door to the indoor storage units. We'd recommend U-Haul to our friends however we'll warn them that their belongings will smell.

Lisa A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly Felicita F.  |  Overall Experience 
Clasificación:
3.0

My security card was not set up properly and I keep getting told my access was denied. I returned in the evening to try find out what was happening. The young guy working was quite rude. Did not want to give me a free month even though I had booked it that way online and the manager had approved it earlier in the day. Finally agreed after an employee that was there in the morning as well told him I was telling the truth. When he looked into why I didn't have access he discovered that the person in the morning didn't actually properly set up the card. They had done it as though I moved out instead of moved in. A lot of back and forth and some staff not seeking to really know what they were doing. Unit itself was clean and easy to access.

Hannah L.  |  First Impressions 
Clasificación:
3.0

The whole time I moved out there was a couple with shopping cart inside the facility taking shelter from the rain.

kara w.  |  Overall Experience 
Clasificación:
3.0

The wait times for counter service are excessive. I left the first time I was there. I walked in and out. A bit better the next time and Sabrina did an excellent job. By the time I left the line up was very long and based on my experience up to a 30 minute wait mid morning on a weekday.

GARY S H S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY GRACE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

susan a.  |  Overall Experience 
Clasificación:
2.0

Homeless people hanging around the facility and also going in but the storage rooms.

CODY LEE G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chantelle o.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE C.  |  First Impressions 
Clasificación:
2.0

I had reserved for one 10x15 storage, well a month in advance. I was informed that this was going to be good. The saturday morning I got there to store, my belongings there was only 5x10. I had to take four and pay much more. On monday, I go back to talk to the supervisor, an employee took my phone number and he would call me back. Next day , still no call from manager.

DENIS R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivans A.  |  First Impressions 
Clasificación:
5.0

Corey the manager was excellent. could not get the storage we reserve so he gave us three 5x5 plus free month. the two cashier were awesome.

Gemma L.  |  First Impressions 
Clasificación:
3.0

The company I work for booked a locker - with credit card payment. I went to access the locker and no one could find the booking - the reference number was not found - even though I had email confirmation. Luckily there was another 10x10 locker so I booked it myself. While I was there - waiting in line to be served - there were at least 4 other people who were trying to get trucks - they booked on line and had confirmation - but their trucks were no longer available. One lady was moving to BC / had to load up her house that day. She was in tears! Everything seemed soooooo disorganized - booking were lost - not available - it was chaos!!!! The staff were calm and good but it was crazy with people screaming and unhappy. You need to look at your system to tighten up inventory and demand. So people don't arrive expecting what they booked and have to leave with nothing.

Shirley S.  |  First Impressions 
Clasificación:
5.0

Good company. Price are good and we had excellent services.

Rolland C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M.  |  Overall Experience 
Clasificación:
5.0

Always a pleasure to deal as a customer. As a past employee with the company service us key to having repeat business Thanks aga

Michael C.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff. Always

Keith G.  |  Overall Experience 
Clasificación:
5.0

Staff were very friendly and helpful. Storage area was very clean too.

Martin t.  |  Overall Experience 
Clasificación:
5.0

Clean and dry storage facility, well-protected and easy to access

David J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff and professional staff. Everything went well.

Denis R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Kevin F.  |  Overall Experience 
Clasificación: