Customer Reviews for U-Haul Moving & Storage at Mapleton

2665 comentarios

1106 Mountain Rd   Moncton, NB E1C2T3

(506) 853-7641

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(506) 853-7641

1106 Mountain Rd
Moncton, NB E1C2T3

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOHNY S. 
Clasificación:
5.0

Always excellent service at this location !!!

JOSEPH CLAUDE B. 
Clasificación:
4.0

My furniture smells now! Not sure how long it'll take to air everything out until the musty smell is gone. Thankfully we only had our stuff there for a month. The musty smell hits you as soon as you open the door to the indoor storage units. We'd recommend U-Haul to our friends however we'll warn them that their belongings will smell.

Lisa A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jolene M. 
Clasificación:
1.0

Don't try to scan them with a $600 dollars bill. I am physically and emotionally drain when I think of U-Haul. I try to rent a vehicle for my corporation and your sales man did not take me seriously anyway. Asked for a van... No van... A pickup truck... No truck... Well what do you got well I got a 48' something foot. "Are you freaking kidding me. No. And you can't pick it up here at U-Haul Moncton and drop it to tracadie cause it will cost you $500 (wtf) well I guess I won't me towing my car I am forced to do so... The corporate budget was $150 cdn and I was forced to pay 4 times this amount. My dad is my boss I didn't tell him yet. Anyway I did a non stop trip. Pickup a (that way over my needs 3/4 ton) truck, drove To my warehouse loaded up a few stuff, then drove to another warehouses (neguac) drop a few stuff and picked up some. Drove to another warehouse (sheila) pickup my stuff. Drove to the hq. Drop the stuff in my warehouse. Bring back the truck. - never driven a monster U-Haul truck before until now. I wasn't planning to do so until I moved out myself lol - never before I drove 3hrs + 1hr + 3hrs (all nighter) to bring a truck at 6am back at U-Haul Moncton to then get my car and drive back to the head office. - never again you will put the corporation future in jeopardy as long as I am ahead of it. Thanks but really no thanks at all, Louis - Louis Robert (Founder + President East Coast Internet Imports Inc.)

LOUIS R. 
Clasificación:
3.0

Brought the truck over gas i had in lots more and you still charge me 3$ for going over 7 miles that is a rip off will never deal with you guys again will choose different company next time thanks for ripping people off

Jean yves L. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY LOU FRANCES F. 
Clasificación:
1.0

This complaint is not about the location. it is about the call centre and its employees. I wait on hold 187 mins total and in the end was not able to speak with someone to complain. I had to call 6 times because I was disconnected several times on hold, waiting for transfers, during transfers and waiting for another line during a 21 min hold after already waiting 19 mins to speak with someone that transferred me and said, oh tell these ppl you have a corporate complaint. I was asking to drop a rental off at 9am because I had two small children that needed to be in bed in a different city and I was already driving past the haul location at 9am in the morning 1.5 hours away from the city I live in. Because no one could help me and the 6 transfers to nowhere I had to drive from saint john to moncton and back with 2 vehicles last night. I'm not pleased I think your employees think their job is a big joke!

JACLYN RENA MARI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly Felicita F.  |  Overall Experience 
Clasificación:
3.0

My security card was not set up properly and I keep getting told my access was denied. I returned in the evening to try find out what was happening. The young guy working was quite rude. Did not want to give me a free month even though I had booked it that way online and the manager had approved it earlier in the day. Finally agreed after an employee that was there in the morning as well told him I was telling the truth. When he looked into why I didn't have access he discovered that the person in the morning didn't actually properly set up the card. They had done it as though I moved out instead of moved in. A lot of back and forth and some staff not seeking to really know what they were doing. Unit itself was clean and easy to access.

Hannah L.  |  First Impressions 
Clasificación:
3.0

The 20 fee for dropping off after hours should be better explained. We could not get the webpage to work so we're not happy!

KARA LYNN W. 
Clasificación:
5.0

¡Gracias!

Della C. 
Clasificación:
5.0

I made the reservation online so pickup and drop-off were painless Nice people to deal with.

Richard S. 
Clasificación:
2.0

Found some staff very rude. When checking into my storage locker that was arranged in the morning my access card repeatedly said access denied. Upon going into the store later that day to determine what was wrong I was told that the previous employee had actually marked that I was vacated the unit, as opposed to just starting to rent it. Young guy working did not want to honour my one month free storage despite it being approve by the manager earlier in the day. Sub par experience

HANNAH-LYNN DARL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT AMOS F. 
Clasificación:
5.0

Quality service. Everything went well.

DENIS R. 
Clasificación:
3.0

The whole time I moved out there was a couple with shopping cart inside the facility taking shelter from the rain.

kara w.  |  Overall Experience 
Clasificación:
3.0

The wait times for counter service are excessive. I left the first time I was there. I walked in and out. A bit better the next time and Sabrina did an excellent job. By the time I left the line up was very long and based on my experience up to a 30 minute wait mid morning on a weekday.

GARY S H S.  |  First Impressions 
Clasificación:
1.0

I returned the vehicle with a full tank. I should have returned it with 3/4. I asked for a credit but was denied.

ANDRE ROMAINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hisham Fathi Moh O. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY GRACE L.  |  Overall Experience 
Clasificación:
5.0

Make sure the process that is provided electronically for pick up and drop off matches your practices. It took me way too long to figure out how to find my rental when I picked it up and only for two employees working on cleaning the returned equipment, I would've been there even longer.

Leslie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLYNN G J. 
Clasificación:
5.0

Better coordination with the information online and the info available at the site. Booked online and no availability before a week or so. Went to store on Main St., verified parts and availability at the store on Mountain Road, but couldn't complete the order online. Then went to other store to complete the purchase and installation. Problem with online service. But employees at the stores were very helpful.

Claude L. 
Clasificación:
5.0

Good job

Keith Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE H. 
Clasificación:
4.0

Vehicle was not 100% mechanically safe. With a small load, the truck was swaying on the 2 hour highway drive. enough that my hands were quite tense by the end. I have driven many trucks and larger and this was a very unenjoyable trip.

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN R S. 
Clasificación:
5.0

Keep up the good work!

VICENTE MIGUEL H. 
Clasificación:
5.0

Great van to drive. Clean and ready to go but inside windshield needed attention.. Helpful counter staff.

MARK BALDWIN H. 
Clasificación:
5.0

Thanks for the return time flexibility and for making everything easy for me. Great service!

Matthew Devin Ma M. 
Clasificación:
5.0

Nothing that I can think of. Thanks

JEAN PAUL A. 
Clasificación:
4.0

We had a problem with the rental where the tank was only 1/4 full so when we went to gas up the fuel was pouring all over the place- so we had to go back and get another rental, as well we were charged twice for our rental- however this double charge was looked after as well we were able to get another truck. But as you can see the experience was not the best.

JOSEPH MAURICE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasser S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIE LISA M. 
Clasificación:
2.0

Be committed to your promises, When I book a dolly a month ago, and I called to confitm TWICE, I expect to get it on the day booked not less. The emplyees at that location looks carless.

AHMED MOHAMED AB A. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan a.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for all your help . We were having a hard time with our move but you made things very easy !

donna L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gillian Q. 
Clasificación:
4.0

The mobile pick up was difficult at times. Ex. I could only add 3 photos when I was reporting on the condition of the truck. Also the lock was impossible to open(to get the key) an employee ended up coming to help.

Kevin G. 
Clasificación:
2.0

Homeless people hanging around the facility and also going in but the storage rooms.

CODY LEE G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARC GABRIEL V. 
Clasificación:
4.0

My visit to Uhaul went great, my only complaint is I wish I would have been better directed to the truck I was renting. The gentlemen told me it was parked at the end of the lot and I wasn't able to find it quickly in the pouring rain. Ford key, I was trying all the ford trucks until one of the lady's working come out and help... ended up getting soaked. She was the same lady that was in the aproned bay when I returned the truck, great customers service! Young lady, long hair, wearing a hat. I always get pretty awesome service though at your Mtn Rd location and I'm really happy with the bigger location!!!!

Drew Kenneth Edw L. 
Clasificación:
5.0

Amazing customer service!

FRASER KEMPTON R. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD W J. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD L.  |  Overall Experience 
Clasificación:
1.0

Online checkin process was long and convoluted. Truck was not parked where it was indicated on the map. And then, at the end, I had to go inside anyway, to get the key, where I had to wait in line. Not waiting in line, inside, was the appeal of the self checkin. On top of that, the location gave away the truck I had checked in to, to the person directly in front of me in line, even though I had completed the entire checkin process already. So I had to be assigned a new truck. Which meant I spent 15 mins in the parking lot, running around, looking for a truck that was not parked where it was supposed to be, and following the directions on my phone, only to go in and find out that time had been completely wasted. What a ridiculous process. I'm sure I looked like a fool to anyone watching. Thanks, Uhaul.

Keith O. 
Clasificación:
5.0

El cliente no dejó un comentario.

chantelle o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean Marc D. 
Clasificación:
5.0

If you offer free storage space for one month, please offer space that can accommodate a full 26 foot truck filled with household articles. A 10' x 10' storage space just isn't enough. 10' x 25' would have been better. Gracias

Dean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luc C. 
Clasificación:
1.0

My invoice was completely wrong and I feel I was over charged. My estimate when I picked up the van was $143.75. Based on 325 km. When I brought the van back on time, I was charged 201.94. Which included a $20.00 charge for after hours service. I called and the person who answered the phone couldn't even bring up my invoice. Gave me to another person who found it agreed I was over charged and said the ass't manager will call me at 11. At 2:30 I called back as I did not receive the call back as I was told I would. I was refunded the $20.00 after hours charge and 15.00 dollars because of the bad service. My new total 176.94. Still way over the estimate I was qouted based on 325 km and I used less 303. How can my bill be higher if I used less km then in the quote??? I was ripped off.

SHAWN ROLAND S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean P.  |  First Impressions 
Clasificación:
5.0

When at pick up, I told the person at the counter that I will be paying in cash, and not to charge my credit card, when I got to return the truck, they had already charge my credit cards, they had to reverse that charge so I could pay in cash.

NORMAND H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice B. 
Clasificación:
5.0

Truck was clean and ran well. Staff were pleasant and very efficient when I returned the truck. I was checked out electronically in the parking lot.

Ryan Andrew D. 
Clasificación:
4.0

The first trailer I hooked on did not have functional lights. The attendant tested my truck lights and found no power. I went home, hooked on my trailer and tried it, all lights worked. Went back to uhaul and hooked up the trailer and still nothing. They gave me another trailer which worked fine.

Dom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne R.  |  Overall Experience 
Clasificación:
5.0

Great service with a friendly attitude!

Bruce G. 
Clasificación:
5.0

Nice service

HUGO G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jehan Dawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA JOY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendal M. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDERICK M. 
Clasificación:
4.0

The store and staff were good. The equipment was substandard and broken and not the quality I've come to expect from uhaul.

MARK LAWRENCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith G.  |  Overall Experience 
Clasificación:
4.0

This location has capable, professional staff and excellent equipment inventory.

CALVIN DUKE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE C.  |  First Impressions 
Clasificación:
5.0

Nothing really. Very friendly and helpful staff

GORDON M G. 
Clasificación:
5.0

Very good counter service. made the whole process simple and straight forward.

ROBERT M B. 
Clasificación:
3.0

El cliente no dejó un comentario.

GAETAN T. 
Clasificación:
5.0

.

ROBERT JOSEPH L. 
Clasificación:
5.0

Everything, as usual went with out a hitch. Not the trailer I rented tho!

ROGER WILLIAM A. 
Clasificación:
2.0

I had reserved for one 10x15 storage, well a month in advance. I was informed that this was going to be good. The saturday morning I got there to store, my belongings there was only 5x10. I had to take four and pay much more. On monday, I go back to talk to the supervisor, an employee took my phone number and he would call me back. Next day , still no call from manager.

DENIS R.  |  First Impressions 
Clasificación:
4.0

Good availability of equipment at this large location. UHaul is my go to service for short-term truck rentals.

CALVIN DUKE M. 
Clasificación:
5.0

The employee help us to install the trailer he was Very knowledgeable and polite it not every day we have to rent a trailers so we really appreciated his service. Alain Normand Vice President Plaza Chevrolet Buick GMC

Alain N. 
Clasificación:
5.0

El cliente no dejó un comentario.

sophia M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDRII S. 
Clasificación:
1.0

Your staff should inspect equipment and have better assistance service. Don t ask if your costumers need anything when waiting for repairs if your not going to address it

Annick Therese L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Serhii D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL AMBROSE A. 
Clasificación:
5.0

Drop off was very easy and very convenient. I was approached by representative with 5 minutes of parking vehicle.

MICHEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard and L. 
Clasificación:
5.0

Gracias

SARA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivans A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan John B. 
Clasificación:
1.0

I was charged more $15 & $30 more on top of the pre authorized amount and u haul sent me a confirmation 3 days ahead of my reservation for a 26' truck has been updated without my approval to a 17' truck. I had to drive to the location and argue for 30 mins when I could have been packing my stuff for the move.

GAURAV N. 
Clasificación:
5.0

Corey the manager was excellent. could not get the storage we reserve so he gave us three 5x5 plus free month. the two cashier were awesome.

Gemma L.  |  First Impressions 
Clasificación:
3.0

The company I work for booked a locker - with credit card payment. I went to access the locker and no one could find the booking - the reference number was not found - even though I had email confirmation. Luckily there was another 10x10 locker so I booked it myself. While I was there - waiting in line to be served - there were at least 4 other people who were trying to get trucks - they booked on line and had confirmation - but their trucks were no longer available. One lady was moving to BC / had to load up her house that day. She was in tears! Everything seemed soooooo disorganized - booking were lost - not available - it was chaos!!!! The staff were calm and good but it was crazy with people screaming and unhappy. You need to look at your system to tighten up inventory and demand. So people don't arrive expecting what they booked and have to leave with nothing.

Shirley S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYSON GARY R. 
Clasificación:
5.0

I believe I was overcharged. My understanding it was $19.95 a day to rent a half ton. We had it less than 4 hrs and was charged. $109. Not very happy about that!!

LINDA BETH C. 
Clasificación:
5.0

Good company. Price are good and we had excellent services.

Rolland C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy Lynn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

J ROLLAND GERARD C. 
Clasificación:
5.0

I dropped off the trailer after hours, never interacted with anyone, or entered the building.

Tim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen Adrian M. 
Clasificación:
5.0

Clean the glass on the vehicles and maybe check interior for food crums 🤔

carmelle A. 
Clasificación:
3.0

Location parking lot isn't level and fuel gauge reading were off a bit Location should not be saying (for example) half a tank when it's a bit under. So when next person rents they are paying for gas previous person should have paid for

brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN SCOTT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

athena M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK LAURIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE ANN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierre L. 
Clasificación:
5.0

Always a pleasure to deal as a customer. As a past employee with the company service us key to having repeat business Thanks aga

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
4.0

Great customer service and easy pickup and drop off!

STACY LEWIS S. 
Clasificación:
4.0

Great experience 😁

david T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William John M. 
Clasificación:
5.0

Very helpful staff. Always

Keith G.  |  Overall Experience 
Clasificación:
5.0

Staff were very friendly and helpful. Storage area was very clean too.

Martin t.  |  Overall Experience 
Clasificación:
5.0

Clean and dry storage facility, well-protected and easy to access

David J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff and professional staff. Everything went well.

Denis R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Kevin F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY S H S.  |  Overall Experience 
Clasificación:
5.0

Although having major issues with the main st location the mountain Rd location came through and saved the day. I woukd recommend to skip everywhere and go directly to mountain Rd great service there!!

MICHAEL G F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david c.  |  Overall Experience 
Clasificación:
5.0

Quality staff and services

Grant F.  |  First Impressions 
Clasificación:
5.0

Professional and friendly staff. Very helpful and I am very pleased .

myah s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Simon R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger Sharon R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

rob t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY S H S.  |  First Impressions 
Clasificación:
2.0

We had a locker for 6 months. Every time we needed access to our lock, we had to get our access code reset. No one could tell us why, or know how to fix it. This was beyond inconvenient as we lived out of town, and the store wasn't always open when we needed access to our things.

Ashley M.  |  Overall Experience 
Clasificación:
5.0

Corey was helpful friendly and very knowledgeable. Was a pleasure dealing with him and his staff.

JOSEPH FREDERICK W.  |  Overall Experience 
Clasificación:
4.0

Young lady was knowledgeable and friendly. I feel as if I am getting good value for my money. Facility is excellent.

Ed S.  |  First Impressions 
Clasificación:
5.0

Cory Woods is under payed and over worked he is a great person manager

Vince Otis W.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service. Professional and efficient. Staff was knowledgable which made the process perfectly smooth. Outstanding experience. Facility itself is also exceptional.

Jessica J.  |  First Impressions 
Clasificación:
5.0

Excellent experience, friendly and professional staff, first month free of charge was good especially when you are moving and have so much bills to pay.

MOHAMED Y.  |  Overall Experience 
Clasificación:
4.0

I will contact the GM for this location for the following comment: I booked a UHaul in Feb. 2020 and received one-month free. I will be booking another UHaul in May 2021 and was told that I would not use the next free month and apply it to my current storage. I do not understand why.

Iris I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

charles o.  |  First Impressions 
Clasificación:
4.0

Lots of water coming in when it rains, none of my stuff got wet but it makes you worry to see that much water and you don’t want to be worrying about you belongings

CHRISTINE H.  |  Overall Experience 
Clasificación:
5.0

Very good staff and very clean place and would recommend for sure

Kevin F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oleh P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIA H.  |  Overall Experience 
Clasificación:
5.0

Thank you U-Haul Moncton. Great service,people and experience.

NORBERT JOSEPH B.  |  First Impressions 
Clasificación:
3.0

I needed full time access to the storage unit to access medical files this after hours access proved to be a challenge. My contents were transferred to a more-flexible facility. thank you

louella(Wellnurturemd) w.  |  Overall Experience 
Clasificación:
5.0

Secure and convenient.

Yasser S.  |  Overall Experience 
Clasificación:
5.0

Always friendly, answers all questions

WILLIAM RICHARD D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anik L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doland B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H.  |  First Impressions 
Clasificación:
5.0

Keep up the good work very clean

Kevin F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rémi M.  |  Overall Experience 
Clasificación:
5.0

The management & staff go above & beyond to help every individual customer. This is the kind of place that should be promoted to U-Hauls number one store in Canada

CODY LEE G.  |  First Impressions 
Clasificación:
5.0

Gracias

Kelsey G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kane M.  |  First Impressions 
Clasificación:
3.0

The storage units are clean and dry. Access to the units is wide open due to a bronken door (broken for 4+ months) and no security preventing access to the building.

ROBERT ENGLAND D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott Adam A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry I.  |  First Impressions 
Clasificación:
5.0

Superb customer service.

Donna d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLAN BRETT W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J G.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly!! The manager set me up with my rental space. He took the time to understand my needs and will help me move to a more convenient location once space frees up.

devon b.  |  First Impressions 
Clasificación:
5.0

Corey and Tyler were excellent in servicing me. The set up at the facility is perfect for my needs.

Wayne J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed W.  |  Overall Experience 
Clasificación:
5.0

Being a "Super Senior", (Over 70 and still alive) the 2 young ladies really made it easy for me to unload and get unhooked, even the storage locker was close to the main door !! VERY HAPPY !!

A JR S.  |  First Impressions 
Clasificación:
5.0

Very Impressed with the facility. Very secured and clean.

robert g.  |  Overall Experience 
Clasificación:
4.0

Too bad it wasn't linked to my account, so I couldn't pay online. But the free month was really much appreciated.

Seraphin V.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff!

Ed W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas g.  |  Overall Experience 
Clasificación:
4.0

My experience with U-Haul was good. I had no complications at any time. Any concerns or questions I had were answered promptly and efficiently.

Jean-Paul G.  |  Overall Experience 
Clasificación:
1.0

When I first booked my uhaul, the lady was rude. After arriving to Mtn Road, the young gentleman made up for it- he was very helpful. And when I checked out, the young girl was polite and efficient. But in between check in/out was not great. Door on unit would not stay open, was never fixed when asked. I requested a smaller unit months ago and was never provided any follow up to advise if one came available. When I failed to lock my unit properly, the staff put a large sticker on the unit advising everyone who walked by my door was open but failed to email or call me directly to go fix my lock. When Covid caused a lock down in Moncton for a few weeks, and only essential people could go into Moncton, UHaul manager Corey refused to honor an extension equivilent so I could get my unit cleaned out, instead causing me to pay another full month. Yes, he did give an extra three days so I could have the opportunity to rush into Moncton as soon as the city reopened. But those three days did not give me back a weekend. And even now, masks mandatory, there were people in and out without masks, loitering in front of door without mask, and no entrance/exot set up going into lockers to minimize crossover of traffic. Guess the poor attitude of the management is what brings this rating down.

Cynthia Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

robert n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ChrisEdwin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M.  |  Overall Experience 
Clasificación:
5.0

The staff was always helpful, knowledgeable and courteous. The facility was clean and well lit. Our experience was very positive and I have recommended other patrons to you and will continue to do so. Heather

heather w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH MARCEL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR OLIVO F.  |  First Impressions 
Clasificación:
5.0

It was quick and easy.

fernard r.  |  First Impressions 
Clasificación:
3.0

Both units had U-Haul locks already on them spoke with rep before going to unit due to code received via email was not active was given code and confirmed both units and number however was not informed of the locks being placed on the units . After waiting on hold and also speaking to a physical rep it was clarified however it should not have taken as long and the account should have been noted of the master lock being on both units when I went by To speak With the physical agent ! 3 hours I will never get back is disappointing

Jennifer Mae L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas g.  |  First Impressions 
Clasificación:
1.0

The storage facility alarm was incorrectly going off every 5-10 mins while we were there - how does the staff deal with that every day?! The check in/check out process took way too long. We were waiting in line for almost 20 mins to speak to an agent, then another 20 mins to rent the locker. Same when we were checking out - what a waste of 40 mins when we had so much to do! The automatic door didn't work (we had to pry open a door every time you want to go in or out of the facility). We did rent a truck to move out of the storage locker. The uhaul truck we rented was given to us its an empty tank (no gas - we had to stop and fuel up after moving and packing all day - this was the icing on the crap cake we had to deal with all day and just beyond annoying) The staff were fantastic, and really went above and beyond, but based on the other inconveniences, cannot give a higher rating. Staff is awesome, Uhaul needs to understand moving and storing is frustrating and needs to speed up the check in/check out process.

Cherie N.  |  Overall Experience 
Clasificación:
5.0

The young man that waited on me was very pleasant and polite. He did everything he could to make my experience seamless.

Nancy V.  |  First Impressions 
Clasificación:
5.0

Friendly and courteous staff members

Chris B.  |  Overall Experience 
Clasificación:
5.0

Everything was great the staff was extremely helpful and came to us more then once to make we had everything we needed very convenient thanks

Pamela G.  |  First Impressions 
Clasificación:
5.0

This is a simple and easy process. Thank you!

MICHELE F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen J O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Emmah P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james h.  |  Overall Experience 
Clasificación:
2.0

Checking in was very frustrating. Our truck and storage was booked 3 weeks in advance and when we got there they did not have the size unit we booked or the floor level we were told they booked for us. They did agree, after me pushing for it, to give us 2 units for the cost of our unit we had booked. When we go up to the units, one is avail the other has a lock on it, so back down, lineup again to make this right. Cory served me this time and was amazing, he walked me to the unit showed me how to access the storage after hours basically went thru everything, which none of it was done by the first guy....it is a great facility but very unorganized. In the end Cory made it right but for the money you pay for these services you need more staff and more training,

GinaM S.  |  First Impressions 
Clasificación:
5.0

Really nice staffs and eager to help. Thank you u-haul staffs in mapleton road moncton.

ANNABELLE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH MARCEL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michel l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmayne P.  |  First Impressions 
Clasificación:
5.0

The staff at this location are fantastic! Helpful and friendly thru each step! U-Haul Mapleton definitely made my transition between houses an easy process. ¡Gracias!

melissa w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James J G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE L.  |  Overall Experience 
Clasificación:
2.0

Ubelivable your beter off buryong your shot because the help line takes hour. They ended up costing me alot from wasted trips to the sight pnly to not yet whst was I promised still had to pay my boys

ANDREW GARY JAME W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin P.  |  First Impressions 
Clasificación:
4.0

Staff very friendly and helpful...thanks

Maurice R.  |  Overall Experience 
Clasificación:
5.0

Moving at any time is stressful but I have to say, with your help and helpful staff...I survived! thank you for making this easier.

Doreen T.  |  Overall Experience 
Clasificación:
1.0

When we checked in, the staff was very helpful, the first month was free because we had rented uhaul equipment to move across Canada. We set up pre payment by credit card, but I have received 4 letters that said I had not payed the monthly payment, eventually we took our stuff out of storage because we could not get the payment straightened out.

Jim J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

J NORBERT L.  |  Overall Experience 
Clasificación:
3.0

Staff was friendly but never gave no tour guide to where my storage was in building. Took me about 10 mins too find It. Hours should be 24 hrs access. Building was clean and price is reasonable.

Mary Ann P.  |  First Impressions 
Clasificación:
4.0

By adding an extra hour to the access facilities would place the customer a little more at ease especially on weekends

Chris B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alain M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James J G.  |  First Impressions 
Clasificación:
5.0

The lady who helped me by phone was excellent and the staff at the location were amazing!!!

nathalie d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michel l.  |  First Impressions 
Clasificación:
3.0

When we booked the unit on the phone we were told it was 5x7, but upon arrival we were told that size was not an option at this facility. We were also told the price was 89.95 but the 5x10 unit we took was 129.95. We spoke to someone who told us he would honour the 89.95 price. We would also suggest to do something to make the yard less congested near the entry door to make it easier to get turned around to back in for loading / unloading.

james h.  |  First Impressions 
Clasificación:
5.0

Awesome experience! They made our moving so much easier. The cargo van we rented was perfect and the (free) storage Is more than awesome!! 10/10 would recommend

Alisson H.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff

Rémi M.  |  First Impressions 
Clasificación:
5.0

All the staff went over and above to help make our move easy!!!! Only complaint is the phone system, you really should have a receptionist answer the phone leaving the staff to do what they do best.

ANTHONY SAKE V.  |  Overall Experience 
Clasificación:
5.0

Staff is very friendly and helpful. A special "thank you" to Tyler!!! I would return! Regards, Linda

Linda F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oleksandr R.  |  First Impressions 
Clasificación:
5.0

Great service all around and a month free storage that I so needed at the time. Kudos to all.

PATRICIA LYNN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doreen T.  |  First Impressions 
Clasificación:
5.0

ONLY ISSUE :I was not advised that for 24hr access that you had to register or something like that..arrived to unloaded at 8;00pm ..closed at 7:00pm.. I was helping out a friends from an abusive situation and gave them my free one month. they will continue to use your facility till she finds a place for her stuff all good other wise Darren

Darren A C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Briege D.  |  Overall Experience 
Clasificación:
4.0

N/C

Carlos L.  |  Overall Experience 
Clasificación:
5.0

Great service on mountain rd monctin nb

JOSEPH PAUL C.  |  Overall Experience 
Clasificación:
4.0

Nice and clean , friendly staff and great service !

J NORBERT L.  |  First Impressions 
Clasificación:
5.0

I couldn't believe how clean the rooms were. There was not even a hint of any smell. The climate control was great. As soon as I walked in, it felt like my air conditioning at my house. They carts at the door were great. The elevator is huge. It could fit three carts at a time. The lighting is phenomenal. Very happy with the service. I only needed is for short term, but I would so use it again.

Catherine H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIGI M.  |  First Impressions 
Clasificación:
4.0

Friendly and helpful staff. Thank you for the great service. Sincerely, Christine 

Christine D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cleo g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina C.  |  Overall Experience 
Clasificación:
5.0

Fast and friendly service..

Linda F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vicky T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahtieu G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney R.  |  Overall Experience 
Clasificación:
5.0

The guy that was working at the Mapleton Uhaul, Moncton NB on Monday May 18 was awesome!

Angela M.  |  Overall Experience 
Clasificación:
5.0

Excellent staff. Very friendly and efficient. Congratulations on finding and keeping such a strong team.

jacob d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  Overall Experience 
Clasificación:
5.0

Great experience

Joseph G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

graham l.  |  Overall Experience 
Clasificación:
2.0

Never again will I use uhaul.

Delang Joseph H.  |  Overall Experience 
Clasificación:
5.0

The staff were always polite, helpful and friendly. I received 'good customer discount' of 20% off, which was very helpful, as I had storage for 8 months. Also nice to have the boxes and tape there to purchase.

susan r.  |  Overall Experience 
Clasificación:
5.0

The facility was spotless and the staff exceptional. Best storage facility we have ever seen. Well done!

steve f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alain M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy L.  |  First Impressions 
Clasificación:
5.0

Excellent service in spite of Covid-19.

Carol B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

graham l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale A D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry L.  |  First Impressions 
Clasificación:
5.0

EXCELLENT, covered all my needs, the staff did a excellent job . Thanks again, Kevin

Kevin C.  |  Overall Experience 
Clasificación:
5.0

Even during this trying time of Covid 19, the service was excellent and my husband and I both felt safe in and on the premises. We are seniors and are in a situation of no family physical support at this time so being able to still make our necessary move is critical to us.

Marlene M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario Terry S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Andree L B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

helene f.  |  Overall Experience 
Clasificación:
5.0

Very impressed with facility and courteous staff

steve f.  |  First Impressions 
Clasificación:
5.0

Very pleased with staff and the equipment and the storage area. Don't close, don't know what we would do without you.

Nora M.  |  First Impressions 
Clasificación:
5.0

Corey was the manager at this location. Honestly one of the nicest guys ever. I own a company and I realize how hard it can be to find good staff that truly care. Corey was so pleasant, knowledgeable and informative. I plan on being a customer for a long time!

BEN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathieu h.  |  Overall Experience 
Clasificación:
5.0

The staff were very friendly and helpful

steven s.  |  Overall Experience 
Clasificación:
5.0

Excellent:-)

Paul B.  |  Overall Experience 
Clasificación:
5.0

Very good storage place. Felt very safe to go by myself.

Venessa P.  |  Overall Experience 
Clasificación:
5.0

Great service

luis r.  |  First Impressions 
Clasificación:
5.0

Awesome customer service. Friendly and professional

Mathieu h.  |  First Impressions 
Clasificación:
4.0

Location and service was good. The only issue I had was when there was updates (ex. alarms were activated. They weren't when I first started renting) there was no notification to the customer.

Julia S.  |  Overall Experience 
Clasificación:
5.0

I was surprised with how excellently run the operation was.

Steven M.  |  Overall Experience 
Clasificación:
5.0

Corey manages this location awesomely. Easy to deal with and friendly. The staff are also wicked. We enjoyed and felt safe storing our belongings at this location. ♥️ The warehouse is immaculate.

Jane M.  |  Overall Experience 
Clasificación:
5.0

Very courteous staff.

Mark F.  |  First Impressions 
Clasificación:
5.0

Cory the manager went above and beyond for me and my boyfriend. We would highly recommend this location

jennica b.  |  First Impressions 
Clasificación:
5.0

THIS WAS MY FIRST EXPERIENCE WITH UHAUL AND I THE CUSTOMER SERVICE PROVIDED WAS EXCELLENT.

Donald Y L.  |  First Impressions 
Clasificación:
4.0

You have a female employee is very dedicated and especially knowledgeable. Encouraging her towards higher ambitions in the company would something to consider

Luigi B.  |  Overall Experience 
Clasificación:
5.0

I’ve already left a review

aleisha m.  |  First Impressions 
Clasificación:
5.0

Excellent 5☆ is not enough, super nice staff from the girl on the counter who checked me out to the maintenance manager who gave me a hand with my fridge. U-haul should be very proud of this location.

GEOFFREY R.  |  Overall Experience 
Clasificación:
5.0

After a 10 day trek cross country, U-Haul Mapleton found sufficient storage for our belongings. I accessed the units multiple times in 4 months and any issue was promptly resolved. Great service!!!

hugo d.  |  Overall Experience 
Clasificación:
5.0

Everyone at this facility was very professional. I want to especially mention Cory, Larry, Tyler, Emily, Tim and Maya. They all helped us and really went above and beyond.

Shani C.  |  Overall Experience 
Clasificación:
5.0

Appreciate the service. Wonderful.

susan m.  |  Overall Experience 
Clasificación:
5.0

I have been dealing with Cory at the Mountain Road

Paul D.  |  Overall Experience 
Clasificación:
4.0

Friendly staff, carts were readily available to use, easy access for vehicles to unload and load

Kevin G.  |  Overall Experience 
Clasificación:
5.0

Very good service and friendly staff.

Charles A.  |  First Impressions 
Clasificación:
5.0

Friendly helpful team

Steven M.  |  First Impressions 
Clasificación:
3.0

It took 3 tries to get me and my storage locker correctly set up in the system. Being told twice that "According to our records that locker is vacant" was very stressful!

Lisa Dawn H.  |  Overall Experience 
Clasificación:
5.0

Very good service and very helpful.

John W.  |  First Impressions 
Clasificación:
5.0

Couteous and Friendly Sevice. Will recommend with no worries!

John W.  |  First Impressions 
Clasificación:
5.0

The service and advice given by the experienced staff made any concerns with our move go away. The storage was excellent and available moving equipment really helpful.

Barry B.  |  Overall Experience 
Clasificación:
5.0

The Staff was friendly and professional. They made sure that we got what and when we needed it. When you have to move, it's not pleasant at all but we look forward to coming to your location Thanks.

Lawrence W.  |  First Impressions 
Clasificación:
5.0

I can't begin to thank you for the great service I was given yesterday, certainly an OMG experience. Very professional, polite, and kind. Thank you so very much for your kindness and professionalism.

Catherine R.  |  First Impressions 
Clasificación:
5.0

The best service in the Industry.

Delang Joseph H.  |  First Impressions 
Clasificación:
5.0

At this time I couldn't be more satisfied with the service I have received

Dave C.  |  First Impressions 
Clasificación:
5.0

great service

François d.  |  Overall Experience 
Clasificación:
5.0

Everyone is always friendly and helpful

susan a.  |  Overall Experience 
Clasificación:
4.0

Great service

Terry M.  |  First Impressions 
Clasificación:
5.0

I was very satisfied with all of the staff. Very good management and friendly. I have never had an excellent customer service that way before. They are very helpful and thank you to all of your staff.

carole c.  |  Overall Experience 
Clasificación:
5.0

Services was great

carole c.  |  First Impressions 
Clasificación:
5.0

I was very impressed with the service we received as soon as we walked in the doors.

Betsy B.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful!

Rachel C.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and polite.

Anna G.  |  First Impressions 
Clasificación:
5.0

Thanks great help

Terry M.  |  First Impressions 
Clasificación:
5.0

The online booking was extremely useful and takes a lot of stress out anyone's moving experience. The a actual booking in and completion of storage requirements is just as seamless.

Barry B.  |  First Impressions 
Clasificación:
5.0

Great service 👍

Steve B.  |  First Impressions 
Clasificación:
5.0

The staff is amazing and always ready to help . Very professionally run business

Elouise S.  |  First Impressions 
Clasificación:
3.0

it is much better than what it was last year.

helen l.  |  First Impressions 
Clasificación:
3.0

Need access to loading/unloading door

François d.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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