Customer Reviews for U-Haul Moving & Storage at Mapleton

3,193 comentarios

1106 Mountain Rd   Moncton, NB E1C2T3

(506) 853-7641

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(506) 853-7641

1106 Mountain Rd
Moncton, NB E1C2T3

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ZENON C. 
Clasificación:
1.0

TOo expensive

Seema G. 
Clasificación:
4.0

El cliente no dejó un comentario.

alvin B. 
Clasificación:
1.0

Everytime I book when the day comes there is a mix up. What should have been an easy move ended up being a lot of wasted time. I was booked for an outside unit when I returned with my movers they assured the unit would be open and ready....it wasn't....I waited in line only to be told the unit wasn't cleaned out that I would have a different outside unit..they processed the paperwork and outside they take me to show me the new unit he lifts the door and it still had stuff in it...movers still waiting ...back inside only to be told no units available outside so the paperwork is processed for an inside unit....movers still waiting ....finally stuff is being moved into a storage unit but no lock so I wait in line again .. I asked to speak to the manager he credited me $60 but it ended up costing me over $100 more and alot of frustration.

ronda C. 
Clasificación:
4.0

Expensive this time of year.

gregory N. 
Clasificación:
5.0

Very good service

beverley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathalie L. 
Clasificación:
5.0

Was fast n easy. Np with notin. Woukd go there again np

Yvon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

Nothing. the store was very clean and organized and the staff are amazing very friendly I'm glad that we went to that location

Luc D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY WADE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jocelyn B. 
Clasificación:
4.0

Make sure fuel is at the correct level as indicated and that the truck is cleaned if you intend to give me a clean truck I need to return clean. Also if I am not fine to have the truck all day don't say I am. I was told I was good to have the truck all day and that I didn't need to worry about having it back by the time since I told the person at the front desk I didn't know when I'd be done. Got a call saying it was needed for another rental. So wasn't able to use it for everything I needed it for. When getting the truck the girl at the front didn't realize or just pretended to be dumb in regards to just charging the card on file and wasted my time trying to get me to use different cards to try and get it then tried telling me I'd need to rent a box truck when that would have been overkill and more expensive. Not recommending U-Haul to anyone I know let alone this location.

Alexander H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily K. 
Clasificación:
5.0

Great location. The only one I go to

Adam O. 
Clasificación:
5.0

Had a great experience. Very acommodating staff, truck was well maintained and very clean. Returning the truck was super quick and efficient.

yvan L. 
Clasificación:
5.0

The staff was helpful and so kind!

Suzanne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE L. 
Clasificación:
5.0

Trailer was too big to pull my car. Ended up calling a tow truck.

Michel G. 
Clasificación:
5.0

The truck was so clean. I was amazed Good job

Renee D. 
Clasificación:
5.0

I've rented fm u haul several times. This was the most seamless experience. Gracias

Jeannot R. 
Clasificación:
5.0

Staff was friendly and seemed like decent people trick was clean had no issues

Tyson A. 
Clasificación:
5.0

Good service by all the staffs, they are very helpful

Kelvin C. 
Clasificación:
4.0

It was great service!

Kim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabelle A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne R. 
Clasificación:
5.0

I am always pleased when I need a vehicle and U-Haul has always looked after satisfied my needs above and beyond. Thank you so much for great service but most of all employee and customer relations shine above and beyond.. I give a 5 Stars Review

SCOTT ALLEN B. 
Clasificación:
4.0

Add customer chairs to signing up desk. I am a senior who walks with a Cain for support and had wait tooo long before getting waited-on, and still had to stand up another 15 minutes to finish. I plan to rent again within 3 weeks for the next 3 months. I hope I do not have to stand for half an hour. Will I have to bring my own chair!!! The guys that waited on me did the job professionally!!

RONALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HINDERIKUS R. 
Clasificación:
5.0

Very satisfied, the unit had some sand and small pebbles inside but only took a few minutes to sweep it clean. Overall all good. Thank you

Marcus M. 
Clasificación:
5.0

Great service as always from this location

Adam O. 
Clasificación:
1.0

Reservation was changed to a different location which was not communicated properly to me. Very frustrating. On top of that I got overcharged for blankets I didn't have. Poor service all around

Mike R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacques G. 
Clasificación:
2.0

Staff weren't inviting or friendly. Halifax location was top notch this spot was the staff did bare minimum with interactions

Leslie L. 
Clasificación:
1.0

I was deceived, tricked and wrongly informed on the counter with important information. NEVER AGAIN WITH U-HAUL

Olatunji O. 
Clasificación:
5.0

The person who helped find my reservation was a delight to speak with and even tho we couldn't find the truck at the start, he switched it to a truck that was available and had me going within a reasonable timeframe ! My first time renting a uhaul and it definitely won't be my last, next time I have to move I'll be making sure to reserve another truck!

Jordan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine M. 
Clasificación:
3.0

Have enough people working so that there is not such a line up waiting.

Heather G. 
Clasificación:
3.0

Have a truck available at the actual site of a reservation, (i.e. Shediac), particularly if the reservation was made 10 days in advance. Otherwise, a satisfactory experience.

RICK W. 
Clasificación:
5.0

Everything was great. Keep up the good work.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Serge M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY SUSAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joao M. 
Clasificación:
5.0

Clean, friendly and fast service.

TERRY WADE D. 
Clasificación:
5.0

Very professional

Matthew M. 
Clasificación:
5.0

While the steering wheel was very off centre, the rest of the equipment was clean and ready to go when i arrived. Pick up and drop off was extremely easy and I was able to complete everything without incurring additional cost as we had estimated everything as best as we could. The agent was extremely knowledgeable and helpful!

Joel G. 
Clasificación:
3.0

Better/more staff in Halifax so phone calls can be answered. Spent 2.5 hours on hold trying to see if my truck would be available, never got confirmation call day before.

Matthew B. 
Clasificación:
4.0

The service was great.very helpful staff

mike K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ludger R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashraful I. 
Clasificación:
3.0

Did not have my guaranteed reservation (20' truck) Had to spend extra time and trips to use 10' truck Did not want to give $50 rental guarantee credit I was provided when the booking agent called to change my reservation

Darren H. 
Clasificación:
3.0

I had to wake up early on my move day running around the province for a truck. I was told to go to miramichi from Moncton, and when I got to miramichi, I was told the next available truck was over two hours away. The girl on the phone was unbelievably unhelpful and condescending, as if it wasn't uhaul's fault for the confusion. I will not be returning to uhaul, the way I was treated and disrespected was unacceptable and embarrassing

melanie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darren P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacques L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suanne W. 
Clasificación:
5.0

The fuel issue needs to be clarified. I was given a truck whose tank was not full, but I assumed it was a faulty gauge. I put in three times as much gas in as should be required in the context and brought my receipt to show. I was brushed off as if this was normal. In my book, this is a scam.

Jacques G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristopher M. 
Clasificación:
5.0

Fast and efficient service

Sheldon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ron G. 
Clasificación:
5.0

It makes more sense to send vehicles out with full tank of fuel to be brought back with full tank. What is happening now is a scam. Other than that great.

Paul S. 
Clasificación:
5.0

Very friendly, accommodating and good sense of humor!

Ralph V. 
Clasificación:
5.0

Staff were friendly and helpful/ efficient.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean-Michel G. 
Clasificación:
5.0

Please congratulate your employees for providing friendly, efficient, and prompt customer service.

Stephen B. 
Clasificación:
1.0

I booked a 26' truck for a move we had coming up. February 7th I made the original booking to pickup on a date of march 26th. Reservation 28014181 On February 11th I made a change to the reservation changing my pickup date to march 31st. Then on march 11th I made another change to the pickup date on the reservation to march 30th at 645pm. On march 29th I got a call from uhaul telling me there would be no 26' trucks available and the best they could do was a 20'. While disappointed that i would now have to make 2 trips with the truck and no other options I agreed. On the 30th, I called in the morning to see if there happened to be any change in availability for a 26' truck for my 645pm pickup. There was no change. At around 1130 in the morning I received a message saying before you go follow these self checkout steps. I didn't think anything of it. Thought the email was sent for me to have when I showed up at 645 to pickup my truck. Then around 1pm, I got another Email saying thank you for renting with uhaul and that the truck was do back the 31st at 1pm. I was confused as I hadn't even picked up the truck yet and it was supposed to be picked up at 645pm march 30th and returned 645pm on the 31st. So I called the store and he seemed genuinely confused when I told him I never picked up this 20' truck. He asked me at least 3 times if I picked up this truck. The reservation number which was mine, somehow was given out to and picked up by someone else. After a few phone calls back and forth I was eventually told there are no trucks at all for me. This was extremely stressful as I had movers showing up 7 am the following morning to load our 4 bedroom home into the truck. Eventually someone called me back saying again there are no trucks in my city. And the only truck they had was in Sussex. Desperate at this point I said aside from the mileage and fuel, I'd be willing to go there to pick up this truck. (An hour drive away). She set the booking up giving me 200 km on the agreement, and for me to pick that truck up at 4pm, and return it in moncton the following day. from that point on things went smoothly, but had to spend 2 hours that we really didn't have to spare of our day now driving there and back with the truck, and plus the extra fuel cost to not only drive our vehicle there and back but the cost of fuel to drive this truck the hour drive from the pickup location. We did not have to pay mileage for any of our move, which was helpful but certainly less cost than the cost of the fuel for that drive. Not expecting to be reimbursed for any of this, just explaining the extra cost, valuable time and huge load of stress all this caused. I also received an email at 330pm on the pickup day with the contract agreement and truck information and cost as well as showing someones credit card payment on the truck that was reserved for me from whoever actually picked that truck up. This receipt and contract information all in my name, address and reservation number. Please make sure this doesn't happen to someone else. I'm grateful that the last lady I spoke to on the phone found me this truck in Sussex as I don't know what we would have done if I didn't have a truck to move out the following morning. But the whole experience was full of stress and anxiety on top of the whole process of moving. Please do better

Matt M. 
Clasificación:
5.0

They are very efficient and in my case I just assumed any car trolley was the same. We in fact I realized later that one was already assigned to me.

Michel G. 
Clasificación:
4.0

Fast friendly service!

William Charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol Ann G. 
Clasificación:
3.0

Have senior rates !

Theresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TELLY S. 
Clasificación:
5.0

Keep doing a good job

john D. 
Clasificación:
3.0

Have issues with pre-authorization. I had 2 put on my cars, and only 1 was removed. Location management says wait 5 more days

peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GHISLAIN L. 
Clasificación:
5.0

Maybe charge less per km

FRANCOIS C. 
Clasificación:
5.0

Nothing. I actually mentioned to a friend that every employee I dealt with from the start were extremely helpful and accommodating. Servicio al cliente de excelencia.

Sarah P. 
Clasificación:
2.0

Constant issues with Main sliding doors, issues with Elevator, was paying extra for 24/7 access and it wasn't. Access to my stock was critical to our business and that's why i went with another depot

eric d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
4.0

The truck could have used an alignment

Daniel K. 
Clasificación:
3.0

El cliente no dejó un comentario.

patrick r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josette L.  |  First Impressions 
Clasificación:
2.0

U-hall must work on the mechanic of their trucks, vans and pick up trucks, so that their vehicules can operate well.

Edva M. 
Clasificación:
3.0

I just gotta say that we had an amazing truck. I was blown away by how smooth it ran. I've known a few people who rented from other locations and their trucks were in poor condition. i was very happy with the vehicle we received :) the online process was very easy to follow and fairly quick to get through. i love that you're able to go in and edit your reservation, change vehicle, location, pick up time, etc. I only wish there was a way to go on and extend booking once you've received the truck, and maybe there is but i wasn't able to find it. I also wish they would send out a receipt once your done to your email because i wasn't able to go and view it again online. other than that , super satisfied

Skyler M. 
Clasificación:
5.0

Thank you U-haul, till next time!

rizza M. 
Clasificación:
5.0

El cliente no dejó un comentario.

lorna D. 
Clasificación:
5.0

I asked for a storage unit on the first floor and they were able to find one, so it was very helpful and convenient

Sydney M.  |  First Impressions 
Clasificación:
5.0

The cargo van we got was full of dog hair on the seats

Sydney M. 
Clasificación:
5.0

They always give you a great experience no matter what and when you need it.

zhigang Z. 
Clasificación:
3.0

Would have appreciated some more information regarding locks when I went in to secure my unit. I had to make a second trip because I wasn't aware. This wasn't really a big deal except the 7pm closing time for access to the unit was already rushed.

Rachel S.  |  First Impressions 
Clasificación:
4.0

It was quick and easy. The website was a bit of a problem but once I got in to pick up the key it went well. I would like to be able to access the unit when I need to and not just during store hours. That part was a bit stressful. Unit was very clean and we likes the trolley's and elevator.

Jennifer M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael l.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Brooklyn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LORNA D.  |  First Impressions 
Clasificación:
5.0

The guy I dealt with was very helpful and friendly. He knew a lot about your services and was very quick to suggest what would work best. Well done

ARNOLD CARL H.  |  First Impressions 
Clasificación:
5.0

The only thing that I didn't like was the 2 guys who moved my stuff in it. They were very rough with my stuff. Lots got destroyed! 1 gyy complained the hole time, while the other guy did the work. They charged me 421.24$ and toke 4 hours to drag all my stuff.. My cousin helped me bring my stuff to my new home, and he only toke 1 hour.

Lyne B.  |  Overall Experience 
Clasificación:
4.0

Very informative

Jim L.  |  First Impressions 
Clasificación:
5.0

Good rates and super friendly staff and very helpful

Tracy H.  |  First Impressions 
Clasificación:
5.0

The management and staff are great. What would make it really good is to have it gated. I had an outside space and although I am not afraid of those without homes, As an older single woman arriving in the evening it didn't really feel safe. Had a couple of encounters which were fine but can't always count on that. Thanks.

Susan G.  |  Overall Experience 
Clasificación:
5.0

Awesome experiance. Great people.

RYDER C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony G.  |  Overall Experience 
Clasificación:
5.0

The staff here in Moncton are A-1. They definitely made my move easier and less stressful.

Daniel M.  |  Overall Experience 
Clasificación:
4.0

Other than the mistake by my movers on Nov 30 th that resulted in an extra monthly storage charge for storage space that I didn’t have, my overall experience with U-Haul in Moncton was excellent overall.

Barry V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalyca R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RIPJEET S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

michael l.  |  First Impressions 
Clasificación:
3.0

When I emptied out my storage unit there was mouse feces in my couch. You guys should have traps all throughout the building at NO extra charge. Not enough lighting in unit. But besides that, I would recommend uhaul.

Mary Ann P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

josiane h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

M L ANDREA L.  |  Overall Experience 
Clasificación:
5.0

Not having access 24/7 was inconvenient

dianne t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henri P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henri P.  |  Overall Experience 
Clasificación:
5.0

Need 24 hours for storage back again

Demetrius G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudette D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon C.  |  Overall Experience 
Clasificación:
4.0

One of the bathrooms available had no soap, the bottom floor bathroom had no toilet paper or paper towel, and could have used a cleaning.

Jordan L.  |  First Impressions 
Clasificación:
4.0

Everything was excellent except the removal of the 24-hour access which made things very difficult to deal with when needing to get in and out.

Joel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey Ross H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
2.0

There is not enough cleaning at that place. There is always broken glass at the entrance of the storage and I was worry that it would cause me a flat tire and the toilet aren't clean often enough. Toilet should be clean every day!

CAROLINE B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH Y C.  |  Overall Experience 
Clasificación:
5.0

All the staff are knowledgeable and helpful. The manager is amazing! Highly recommend!

MONICA MARGARET C.  |  First Impressions 
Clasificación:
5.0

I Can't say enough good things about the stress free dealing with the Mountain Rd location in Moncton. Every time I have been in for whatever reason, they are completely relaxed, friendly and accommodating. This is exactly what a person needs after a stressful time moving their stuff 5000km's and needing to store it. Thanks to all the great staff *thumbs up!!

Daniel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH LEO MICHE C.  |  Overall Experience 
Clasificación:
3.0

My locker was far from the door. And the reservation date was wrong.

SHAWN CLIFFORD R B.  |  First Impressions 
Clasificación:
5.0

The staff that helped me. Was awesome. He showed me where to go and answered all my questions. It would be nice to have access 24/7 especially where there are key cards to take the alarm off your storage unit and a lock on it as well.

Lindsay Fawn H.  |  First Impressions 
Clasificación:
5.0

I was given a unit an upon arrival it that was already occupied. The salesperson came up to meet with me and apologized and gave me a different unit size while another one frees up. Quick solve and he had solutions for the issue. Great customer service. Very friendly

SCOTT GUILLES M.  |  First Impressions 
Clasificación:
1.0

I had moce droppings in my boxes when I unpacked them. They chewed through some wires and make a mess in my clothes. So I'm really not happy. The storage was great minus the mice. Nicolle nitheria@hotmail.com 506-380-3913

Nicolle T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudette D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Matteo M.  |  Online Move In 
Clasificación:
5.0

Everything was terrific. Thank you

janice c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey Ross H.  |  First Impressions 
Clasificación:
5.0

24h access would be very convenient in general. Even more so for people moving.

Gabriel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luc L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivans A.  |  Overall Experience 
Clasificación:
5.0

Cory and his staff are the best...I would recommend this location to anyone. What an amazing experience we had.

ROGER K R.  |  Overall Experience 
Clasificación:
2.0

The building environment and staff were excellent. The major issue with the service is that access hours were surprisingly, and in my mind arbitrarily, limited to 7pm. This makes no sense to me, and since I couldn't always get there by that time, if I can't get at my stuff *at my convenience* then the service was not meeting my needs. For that reason, I gave it 2 stars and could not recommend to others.

Kristian S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin M.  |  Overall Experience 
Clasificación:
5.0

Would have preferred 24h access to be the default to allow for late night move.

Gabriel P.  |  First Impressions 
Clasificación:
1.0

I payed for the month of September in advance and didn't get a refund when I closed up the unit earlier than planned. The no refund policy should have been mentioned when I payed online. It was very sneaky. There weren't enough carts so moving my stuff made it very challenging. Will not be using your units again and will be telling others about my bad experience.

Mikayla C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvis B.  |  Overall Experience 
Clasificación:
2.0

-Booked online with my name and address and also asked for insurance. When I showed up in person they used the address on my ID that I told them wasn't current and told them not to use it. Every message I got after that had the incorrect address despite repeated attempts to change it. -Didn't apply the insurance fee for some time, then my bill suddenly increased, and changed by dollars for awhile. -Entered incorrect information for my second contact -Alarm went off a number of times despite the fact that I was signed in -Received a phone call about a commercial shipment that had arrived for me (I did not have a business account, was expecting no such shipment, and was completely baffled). The caller left a message (my voice mail has my name) and when I returned the call they insisted at least once it was my shipment. I have no idea how they even got my number for it. -Was not informed about the switch to entry cards instead of a password. -Rodent deterrent didn't seem effective - there were a lot of mouse droppings (no food in storage room). -Rented a van and an appliance dolly to move - photos of van for damage were old, key wasn't with the van like it was supposed to be, van was not moved to the area it was supposed to be in, and dolly was not with it. Employees corrected it quickly when I reported it, which was great. But maybe if this site isn't going to pay attention to details and promises from online reservations, perhaps they shouldn't offer them at this location? I never knew what was going on, and the employees never seemed to know either. I gave up trying to contact them as things wouldn't get changed, people would be surprised I didn't know the thing they didn't tell me, and everyone was often unapologetic about errors. They fixed them quickly enough (so long as it wasn't my address and related info).

Rachel C.  |  Overall Experience 
Clasificación:
4.0

The service was great and nonissues.

CHRIS SYDNEY C.  |  First Impressions 
Clasificación:
1.0

My storage locker was broken into, and the staff did almost nothing except call me. No apology or money back or offer to move units, even though the fencing in my unit was completely crushed in at the top. Another employee saw the damage as well and didn't do anything. There was no real assurance that my things were secure.

Elizabeth G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean P.  |  Overall Experience 
Clasificación:
1.0

They gave our unit to someone else without is knowing. Gladly our stuff was still there but couldn't find our account so we had to start all over again with the account.

Veronique B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gemma L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvie B.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and being lead by a great manager! Korey We will use your services next time we have a need. Gracias

james h.  |  Overall Experience 
Clasificación:
5.0

Really appreciate having a place close to my residence. Only thing I'd suggest is putting more carts inside for customers. Other than that I have no complaints.

RYDER C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA MARY P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah M.  |  Overall Experience 
Clasificación:
5.0

N/a

Charmayne P.  |  Overall Experience 
Clasificación:
4.0

My furniture smells now! Not sure how long it'll take to air everything out until the musty smell is gone. Thankfully we only had our stuff there for a month. The musty smell hits you as soon as you open the door to the indoor storage units. We'd recommend U-Haul to our friends however we'll warn them that their belongings will smell.

Lisa A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly Felicita F.  |  Overall Experience 
Clasificación:
3.0

My security card was not set up properly and I keep getting told my access was denied. I returned in the evening to try find out what was happening. The young guy working was quite rude. Did not want to give me a free month even though I had booked it that way online and the manager had approved it earlier in the day. Finally agreed after an employee that was there in the morning as well told him I was telling the truth. When he looked into why I didn't have access he discovered that the person in the morning didn't actually properly set up the card. They had done it as though I moved out instead of moved in. A lot of back and forth and some staff not seeking to really know what they were doing. Unit itself was clean and easy to access.

Hannah L.  |  First Impressions 
Clasificación:
3.0

The whole time I moved out there was a couple with shopping cart inside the facility taking shelter from the rain.

kara w.  |  Overall Experience 
Clasificación:
3.0

The wait times for counter service are excessive. I left the first time I was there. I walked in and out. A bit better the next time and Sabrina did an excellent job. By the time I left the line up was very long and based on my experience up to a 30 minute wait mid morning on a weekday.

GARY S H S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY GRACE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

susan a.  |  Overall Experience 
Clasificación:
2.0

Homeless people hanging around the facility and also going in but the storage rooms.

CODY LEE G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chantelle o.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE C.  |  First Impressions 
Clasificación:
2.0

I had reserved for one 10x15 storage, well a month in advance. I was informed that this was going to be good. The saturday morning I got there to store, my belongings there was only 5x10. I had to take four and pay much more. On monday, I go back to talk to the supervisor, an employee took my phone number and he would call me back. Next day , still no call from manager.

DENIS R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivans A.  |  First Impressions 
Clasificación:
5.0

Corey the manager was excellent. could not get the storage we reserve so he gave us three 5x5 plus free month. the two cashier were awesome.

Gemma L.  |  First Impressions 
Clasificación:
3.0

The company I work for booked a locker - with credit card payment. I went to access the locker and no one could find the booking - the reference number was not found - even though I had email confirmation. Luckily there was another 10x10 locker so I booked it myself. While I was there - waiting in line to be served - there were at least 4 other people who were trying to get trucks - they booked on line and had confirmation - but their trucks were no longer available. One lady was moving to BC / had to load up her house that day. She was in tears! Everything seemed soooooo disorganized - booking were lost - not available - it was chaos!!!! The staff were calm and good but it was crazy with people screaming and unhappy. You need to look at your system to tighten up inventory and demand. So people don't arrive expecting what they booked and have to leave with nothing.

Shirley S.  |  First Impressions 
Clasificación:
5.0

Good company. Price are good and we had excellent services.

Rolland C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M.  |  Overall Experience 
Clasificación:
5.0

Always a pleasure to deal as a customer. As a past employee with the company service us key to having repeat business Thanks aga

Michael C.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff. Always

Keith G.  |  Overall Experience 
Clasificación:
5.0

Staff were very friendly and helpful. Storage area was very clean too.

Martin t.  |  Overall Experience 
Clasificación:
5.0

Clean and dry storage facility, well-protected and easy to access

David J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff and professional staff. Everything went well.

Denis R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Kevin F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY S H S.  |  Overall Experience 
Clasificación:
5.0

Although having major issues with the main st location the mountain Rd location came through and saved the day. I woukd recommend to skip everywhere and go directly to mountain Rd great service there!!

MICHAEL G F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david c.  |  Overall Experience 
Clasificación:
5.0

Quality staff and services

Grant F.  |  First Impressions 
Clasificación:
5.0

Professional and friendly staff. Very helpful and I am very pleased .

myah s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Simon R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger Sharon R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

rob t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY S H S.  |  First Impressions 
Clasificación:
2.0

We had a locker for 6 months. Every time we needed access to our lock, we had to get our access code reset. No one could tell us why, or know how to fix it. This was beyond inconvenient as we lived out of town, and the store wasn't always open when we needed access to our things.

Ashley M.  |  Overall Experience 
Clasificación:
5.0

Corey was helpful friendly and very knowledgeable. Was a pleasure dealing with him and his staff.

JOSEPH FREDERICK W.  |  Overall Experience 
Clasificación:
4.0

Young lady was knowledgeable and friendly. I feel as if I am getting good value for my money. Facility is excellent.

Ed S.  |  First Impressions 
Clasificación:
5.0

Cory Woods is under payed and over worked he is a great person manager

Vince Otis W.  |  Overall Experience 
Clasificación:
5.0

Servicio al cliente de excelencia. Professional and efficient. Staff was knowledgable which made the process perfectly smooth. Outstanding experience. Facility itself is also exceptional.

Jessica J.  |  First Impressions 
Clasificación:
5.0

Excellent experience, friendly and professional staff, first month free of charge was good especially when you are moving and have so much bills to pay.

MOHAMED Y.  |  Overall Experience 
Clasificación:
4.0

I will contact the GM for this location for the following comment: I booked a UHaul in Feb. 2020 and received one-month free. I will be booking another UHaul in May 2021 and was told that I would not use the next free month and apply it to my current storage. I do not understand why.

Iris I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

charles o.  |  First Impressions 
Clasificación:
4.0

Lots of water coming in when it rains, none of my stuff got wet but it makes you worry to see that much water and you don’t want to be worrying about you belongings

CHRISTINE H.  |  Overall Experience 
Clasificación:
5.0

Very good staff and very clean place and would recommend for sure

Kevin F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oleh P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIA H.  |  Overall Experience 
Clasificación:
5.0

Thank you U-Haul Moncton. Great service,people and experience.

NORBERT JOSEPH B.  |  First Impressions 
Clasificación:
3.0

I needed full time access to the storage unit to access medical files this after hours access proved to be a challenge. My contents were transferred to a more-flexible facility. thank you

louella(Wellnurturemd) w.  |  Overall Experience 
Clasificación:
5.0

Secure and convenient.

Yasser S.  |  Overall Experience 
Clasificación:
5.0

Always friendly, answers all questions

WILLIAM RICHARD D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anik L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doland B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H.  |  First Impressions 
Clasificación:
5.0

Keep up the good work very clean

Kevin F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rémi M.  |  Overall Experience 
Clasificación:
5.0

The management & staff go above & beyond to help every individual customer. This is the kind of place that should be promoted to U-Hauls number one store in Canada

CODY LEE G.  |  First Impressions 
Clasificación:
5.0

Gracias

Kelsey G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kane M.  |  First Impressions 
Clasificación:
3.0

The storage units are clean and dry. Access to the units is wide open due to a bronken door (broken for 4+ months) and no security preventing access to the building.

ROBERT ENGLAND D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott Adam A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry I.  |  First Impressions 
Clasificación:
5.0

Superb customer service.

Donna d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLAN BRETT W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J G.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly!! The manager set me up with my rental space. He took the time to understand my needs and will help me move to a more convenient location once space frees up.

devon b.  |  First Impressions 
Clasificación:
5.0

Corey and Tyler were excellent in servicing me. The set up at the facility is perfect for my needs.

Wayne J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed W.  |  Overall Experience 
Clasificación:
5.0

Being a "Super Senior", (Over 70 and still alive) the 2 young ladies really made it easy for me to unload and get unhooked, even the storage locker was close to the main door !! VERY HAPPY !!

A JR S.  |  First Impressions 
Clasificación:
5.0

Very Impressed with the facility. Very secured and clean.

robert g.  |  Overall Experience 
Clasificación:
4.0

Too bad it wasn't linked to my account, so I couldn't pay online. But the free month was really much appreciated.

Seraphin V.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff!

Ed W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas g.  |  Overall Experience 
Clasificación:
4.0

My experience with U-Haul was good. I had no complications at any time. Any concerns or questions I had were answered promptly and efficiently.

Jean-Paul G.  |  Overall Experience 
Clasificación:
1.0

When I first booked my uhaul, the lady was rude. After arriving to Mtn Road, the young gentleman made up for it- he was very helpful. And when I checked out, the young girl was polite and efficient. But in between check in/out was not great. Door on unit would not stay open, was never fixed when asked. I requested a smaller unit months ago and was never provided any follow up to advise if one came available. When I failed to lock my unit properly, the staff put a large sticker on the unit advising everyone who walked by my door was open but failed to email or call me directly to go fix my lock. When Covid caused a lock down in Moncton for a few weeks, and only essential people could go into Moncton, UHaul manager Corey refused to honor an extension equivilent so I could get my unit cleaned out, instead causing me to pay another full month. Yes, he did give an extra three days so I could have the opportunity to rush into Moncton as soon as the city reopened. But those three days did not give me back a weekend. And even now, masks mandatory, there were people in and out without masks, loitering in front of door without mask, and no entrance/exot set up going into lockers to minimize crossover of traffic. Guess the poor attitude of the management is what brings this rating down.

Cynthia Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

robert n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ChrisEdwin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M.  |  Overall Experience 
Clasificación:
5.0

The staff was always helpful, knowledgeable and courteous. The facility was clean and well lit. Our experience was very positive and I have recommended other patrons to you and will continue to do so. Heather

heather w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH MARCEL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR OLIVO F.  |  First Impressions 
Clasificación:
5.0

It was quick and easy.

fernard r.  |  First Impressions 
Clasificación:
3.0

Both units had U-Haul locks already on them spoke with rep before going to unit due to code received via email was not active was given code and confirmed both units and number however was not informed of the locks being placed on the units . After waiting on hold and also speaking to a physical rep it was clarified however it should not have taken as long and the account should have been noted of the master lock being on both units when I went by To speak With the physical agent ! 3 hours I will never get back is disappointing

Jennifer Mae L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas g.  |  First Impressions 
Clasificación:
1.0

The storage facility alarm was incorrectly going off every 5-10 mins while we were there - how does the staff deal with that every day?! The check in/check out process took way too long. We were waiting in line for almost 20 mins to speak to an agent, then another 20 mins to rent the locker. Same when we were checking out - what a waste of 40 mins when we had so much to do! The automatic door didn't work (we had to pry open a door every time you want to go in or out of the facility). We did rent a truck to move out of the storage locker. The uhaul truck we rented was given to us its an empty tank (no gas - we had to stop and fuel up after moving and packing all day - this was the icing on the crap cake we had to deal with all day and just beyond annoying) The staff were fantastic, and really went above and beyond, but based on the other inconveniences, cannot give a higher rating. Staff is awesome, Uhaul needs to understand moving and storing is frustrating and needs to speed up the check in/check out process.

Cherie N.  |  Overall Experience 
Clasificación:
5.0

The young man that waited on me was very pleasant and polite. He did everything he could to make my experience seamless.

Nancy V.  |  First Impressions 
Clasificación:
5.0

Friendly and courteous staff members

Chris B.  |  Overall Experience 
Clasificación:
5.0

Everything was great the staff was extremely helpful and came to us more then once to make we had everything we needed very convenient thanks

Pamela G.  |  First Impressions 
Clasificación:
5.0

This is a simple and easy process. Thank you!

MICHELE F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen J O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Emmah P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james h.  |  Overall Experience 
Clasificación:
2.0

Checking in was very frustrating. Our truck and storage was booked 3 weeks in advance and when we got there they did not have the size unit we booked or the floor level we were told they booked for us. They did agree, after me pushing for it, to give us 2 units for the cost of our unit we had booked. When we go up to the units, one is avail the other has a lock on it, so back down, lineup again to make this right. Cory served me this time and was amazing, he walked me to the unit showed me how to access the storage after hours basically went thru everything, which none of it was done by the first guy....it is a great facility but very unorganized. In the end Cory made it right but for the money you pay for these services you need more staff and more training,

GinaM S.  |  First Impressions 
Clasificación:
5.0

Really nice staffs and eager to help. Thank you u-haul staffs in mapleton road moncton.

ANNABELLE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH MARCEL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michel l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmayne P.  |  First Impressions 
Clasificación:
5.0

The staff at this location are fantastic! Helpful and friendly thru each step! U-Haul Mapleton definitely made my transition between houses an easy process. ¡Gracias!

melissa w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James J G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE L.  |  Overall Experience 
Clasificación:
2.0

Ubelivable your beter off buryong your shot because the help line takes hour. They ended up costing me alot from wasted trips to the sight pnly to not yet whst was I promised still had to pay my boys

ANDREW GARY JAME W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin P.  |  First Impressions 
Clasificación:
4.0

Staff very friendly and helpful...thanks

Maurice R.  |  Overall Experience 
Clasificación:
5.0

Moving at any time is stressful but I have to say, with your help and helpful staff...I survived! thank you for making this easier.

Doreen T.  |  Overall Experience 
Clasificación:
1.0

When we checked in, the staff was very helpful, the first month was free because we had rented uhaul equipment to move across Canada. We set up pre payment by credit card, but I have received 4 letters that said I had not payed the monthly payment, eventually we took our stuff out of storage because we could not get the payment straightened out.

Jim J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

J NORBERT L.  |  Overall Experience 
Clasificación:
3.0

Staff was friendly but never gave no tour guide to where my storage was in building. Took me about 10 mins too find It. Hours should be 24 hrs access. Building was clean and price is reasonable.

Mary Ann P.  |  First Impressions 
Clasificación:
4.0

By adding an extra hour to the access facilities would place the customer a little more at ease especially on weekends

Chris B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alain M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James J G.  |  First Impressions 
Clasificación:
5.0

The lady who helped me by phone was excellent and the staff at the location were amazing!!!

nathalie d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michel l.  |  First Impressions 
Clasificación:
3.0

When we booked the unit on the phone we were told it was 5x7, but upon arrival we were told that size was not an option at this facility. We were also told the price was 89.95 but the 5x10 unit we took was 129.95. We spoke to someone who told us he would honour the 89.95 price. We would also suggest to do something to make the yard less congested near the entry door to make it easier to get turned around to back in for loading / unloading.

james h.  |  First Impressions 
Clasificación:
5.0

Awesome experience! They made our moving so much easier. The cargo van we rented was perfect and the (free) storage Is more than awesome!! 10/10 would recommend

Alisson H.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff

Rémi M.  |  First Impressions 
Clasificación:
5.0

All the staff went over and above to help make our move easy!!!! Only complaint is the phone system, you really should have a receptionist answer the phone leaving the staff to do what they do best.

ANTHONY SAKE V.  |  Overall Experience 
Clasificación:
5.0

Staff is very friendly and helpful. A special "thank you" to Tyler!!! I would return! Regards, Linda

Linda F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oleksandr R.  |  First Impressions 
Clasificación:
5.0

Great service all around and a month free storage that I so needed at the time. Kudos to all.

PATRICIA LYNN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doreen T.  |  First Impressions 
Clasificación:
5.0

ONLY ISSUE :I was not advised that for 24hr access that you had to register or something like that..arrived to unloaded at 8;00pm ..closed at 7:00pm.. I was helping out a friends from an abusive situation and gave them my free one month. they will continue to use your facility till she finds a place for her stuff all good other wise Darren

Darren A C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Briege D.  |  Overall Experience 
Clasificación:
4.0

N/C

Carlos L.  |  Overall Experience 
Clasificación:
5.0

Great service on mountain rd monctin nb

JOSEPH PAUL C.  |  Overall Experience 
Clasificación:
4.0

Nice and clean , friendly staff and great service !

J NORBERT L.  |  First Impressions 
Clasificación:
5.0

I couldn't believe how clean the rooms were. There was not even a hint of any smell. The climate control was great. As soon as I walked in, it felt like my air conditioning at my house. They carts at the door were great. The elevator is huge. It could fit three carts at a time. The lighting is phenomenal. Very happy with the service. I only needed is for short term, but I would so use it again.

Catherine H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIGI M.  |  First Impressions 
Clasificación:
4.0

Friendly and helpful staff. Thank you for the great service. Sincerely, Christine 

Christine D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cleo g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina C.  |  Overall Experience 
Clasificación:
5.0

Fast and friendly service..

Linda F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vicky T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahtieu G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney R.  |  Overall Experience 
Clasificación:
5.0

The guy that was working at the Mapleton Uhaul, Moncton NB on Monday May 18 was awesome!

Angela M.  |  Overall Experience 
Clasificación:
5.0

Excellent staff. Very friendly and efficient. Congratulations on finding and keeping such a strong team.

jacob d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  Overall Experience 
Clasificación:
5.0

Great experience

Joseph G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

graham l.  |  Overall Experience 
Clasificación:
2.0

Never again will I use uhaul.

Delang Joseph H.  |  Overall Experience 
Clasificación:
5.0

The staff were always polite, helpful and friendly. I received 'good customer discount' of 20% off, which was very helpful, as I had storage for 8 months. Also nice to have the boxes and tape there to purchase.

susan r.  |  Overall Experience 
Clasificación:
5.0

The facility was spotless and the staff exceptional. Best storage facility we have ever seen. Well done!

steve f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alain M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy L.  |  First Impressions 
Clasificación:
5.0

Excellent service in spite of Covid-19.

Carol B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

graham l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale A D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry L.  |  First Impressions 
Clasificación:
5.0

EXCELLENT, covered all my needs, the staff did a excellent job . Thanks again, Kevin

Kevin C.  |  Overall Experience 
Clasificación:
5.0

Even during this trying time of Covid 19, the service was excellent and my husband and I both felt safe in and on the premises. We are seniors and are in a situation of no family physical support at this time so being able to still make our necessary move is critical to us.

Marlene M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario Terry S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Andree L B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

helene f.  |  Overall Experience 
Clasificación:
5.0

Very impressed with facility and courteous staff

steve f.  |  First Impressions 
Clasificación:
5.0

Very pleased with staff and the equipment and the storage area. Don't close, don't know what we would do without you.

Nora M.  |  First Impressions 
Clasificación:
5.0

Corey was the manager at this location. Honestly one of the nicest guys ever. I own a company and I realize how hard it can be to find good staff that truly care. Corey was so pleasant, knowledgeable and informative. I plan on being a customer for a long time!

BEN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathieu h.  |  Overall Experience 
Clasificación:
5.0

The staff were very friendly and helpful

steven s.  |  Overall Experience 
Clasificación:
5.0

Excellent:-)

Paul B.  |  Overall Experience 
Clasificación:
5.0

Very good storage place. Felt very safe to go by myself.

Venessa P.  |  Overall Experience 
Clasificación:
5.0

Great service

luis r.  |  First Impressions 
Clasificación:
5.0

Awesome customer service. Friendly and professional

Mathieu h.  |  First Impressions 
Clasificación:
4.0

Location and service was good. The only issue I had was when there was updates (ex. alarms were activated. They weren't when I first started renting) there was no notification to the customer.

Julia S.  |  Overall Experience 
Clasificación:
5.0

I was surprised with how excellently run the operation was.

Steven M.  |  Overall Experience 
Clasificación:
5.0

Corey manages this location awesomely. Easy to deal with and friendly. The staff are also wicked. We enjoyed and felt safe storing our belongings at this location. ♥️ The warehouse is immaculate.

Jane M.  |  Overall Experience 
Clasificación:
5.0

Very courteous staff.

Mark F.  |  First Impressions 
Clasificación:
5.0

Cory the manager went above and beyond for me and my boyfriend. We would highly recommend this location

jennica b.  |  First Impressions 
Clasificación:
5.0

THIS WAS MY FIRST EXPERIENCE WITH UHAUL AND I THE CUSTOMER SERVICE PROVIDED WAS EXCELLENT.

Donald Y L.  |  First Impressions 
Clasificación:
4.0

You have a female employee is very dedicated and especially knowledgeable. Encouraging her towards higher ambitions in the company would something to consider

Luigi B.  |  Overall Experience 
Clasificación:
5.0

I’ve already left a review

aleisha m.  |  First Impressions 
Clasificación:
5.0

Excellent 5☆ is not enough, super nice staff from the girl on the counter who checked me out to the maintenance manager who gave me a hand with my fridge. U-haul should be very proud of this location.

GEOFFREY R.  |  Overall Experience 
Clasificación:
5.0

After a 10 day trek cross country, U-Haul Mapleton found sufficient storage for our belongings. I accessed the units multiple times in 4 months and any issue was promptly resolved. Great service!!!

hugo d.  |  Overall Experience 
Clasificación:
5.0

Everyone at this facility was very professional. I want to especially mention Cory, Larry, Tyler, Emily, Tim and Maya. They all helped us and really went above and beyond.

Shani C.  |  Overall Experience 
Clasificación:
5.0

Appreciate the service. Wonderful.

susan m.  |  Overall Experience 
Clasificación:
5.0

I have been dealing with Cory at the Mountain Road

Paul D.  |  Overall Experience 
Clasificación:
4.0

Friendly staff, carts were readily available to use, easy access for vehicles to unload and load

Kevin G.  |  Overall Experience 
Clasificación:
5.0

Very good service and friendly staff.

Charles A.  |  First Impressions 
Clasificación:
5.0

Friendly helpful team

Steven M.  |  First Impressions 
Clasificación:
3.0

It took 3 tries to get me and my storage locker correctly set up in the system. Being told twice that "According to our records that locker is vacant" was very stressful!

Lisa Dawn H.  |  Overall Experience 
Clasificación:
5.0

Very good service and very helpful.

John W.  |  First Impressions 
Clasificación:
5.0

Couteous and Friendly Sevice. Will recommend with no worries!

John W.  |  First Impressions 
Clasificación:
5.0

The service and advice given by the experienced staff made any concerns with our move go away. The storage was excellent and available moving equipment really helpful.

Barry B.  |  Overall Experience 
Clasificación:
5.0

The Staff was friendly and professional. They made sure that we got what and when we needed it. When you have to move, it's not pleasant at all but we look forward to coming to your location Thanks.

Lawrence W.  |  First Impressions 
Clasificación:
5.0

I can't begin to thank you for the great service I was given yesterday, certainly an OMG experience. Very professional, polite, and kind. Thank you so very much for your kindness and professionalism.

Catherine R.  |  First Impressions 
Clasificación:
5.0

The best service in the Industry.

Delang Joseph H.  |  First Impressions 
Clasificación:
5.0

At this time I couldn't be more satisfied with the service I have received

Dave C.  |  First Impressions 
Clasificación:
5.0

great service

François d.  |  Overall Experience 
Clasificación:
5.0

Everyone is always friendly and helpful

susan a.  |  Overall Experience 
Clasificación:
4.0

Great service

Terry M.  |  First Impressions 
Clasificación:
5.0

My experience was made joyful one, thanks to your employee Tim. He was always available and willing to assist me when I needed help. Desimil Chalmessin

Desimil C.  |  Overall Experience 
Clasificación:
5.0

I was very satisfied with all of the staff. Very good management and friendly. I have never had an excellent customer service that way before. They are very helpful and thank you to all of your staff.

carole c.  |  Overall Experience 
Clasificación:
5.0

I don’t have nothing more to say, every comments good is in your questions ,

Brigitte R.  |  Overall Experience 
Clasificación:
5.0

So convenient, everything I needed when I needed it! Much appreciated

Meranda S.  |  Overall Experience 
Clasificación:
5.0

Services was great

carole c.  |  First Impressions 
Clasificación:
5.0

I was very impressed with the service we received as soon as we walked in the doors.

Betsy B.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful!

Rachel C.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and polite.

Anna G.  |  First Impressions 
Clasificación:
5.0

Thank Uhaul.

RODELYN B.  |  Overall Experience 
Clasificación:
4.0

The facility was great and the manager was kind. However, the other employees did not inform us of important operation details which led to certain frustrations (2 access key pads, etc.)

Josiane G.  |  Overall Experience 
Clasificación:
5.0

This was my first time renting a storage unit and I was impressed with the facility. The staff was very helpful. I wouldn't hesitate to recommend or use again in the future.

Aline B.  |  Overall Experience 
Clasificación:
5.0

We had the best customer service experience with the general manager of the location. He went out of his way to make our move - and even helped us carry our huge couch! He is a huge asset to your org!

kevin j.  |  First Impressions 
Clasificación:
4.0

The staff was very friendly and helpful

trevor r.  |  Overall Experience 
Clasificación:
5.0

Storage units are so well lit, easily accessible, lots of carts to help with moving. Staff is great. Thank you so much for making a stressful move a little better.

teresa w.  |  Overall Experience 
Clasificación:
5.0

Thanks great help

Terry M.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

rochelle j.  |  Overall Experience 
Clasificación:
5.0

As a deaf single woman I usually have little to ko help. But UHaul made my moving experience a Breeze. I recommend it to anyone.

MELISSA A.  |  Overall Experience 
Clasificación:
5.0

We came from out of province and purchased some items for our soon to be new home. Looked at other nearby storage but chose this facility because of cleanliness and price. Would definitely use again.

jeffrey e.  |  Overall Experience 
Clasificación:
3.0

I found the staff in general to be polite and very helpful.

Marilyn S.  |  Overall Experience 
Clasificación:
5.0

The customer service was amazing. Very friendly and helpful staff.

tracy g.  |  First Impressions 
Clasificación:
5.0

24 hour access to storage unit was great being a shift worker! Great having wheeled carts available for use. Staff always very helpful. Very clean . I was very impressed and I highly recommend it!

Kathy D.  |  Overall Experience 
Clasificación:
5.0

The online booking was extremely useful and takes a lot of stress out anyone's moving experience. The a actual booking in and completion of storage requirements is just as seamless.

Barry B.  |  First Impressions 
Clasificación:
5.0

My recent experience with this U-Haul was exceptional. From the storage locker to my truck rental, everything went extremely well. Thanks again!!!

Shawn M.  |  Overall Experience 
Clasificación:
5.0

Very clean, secure. Great customer service. Highly recommend

lloyd s.  |  First Impressions 
Clasificación:
5.0

Well looked after, friendly staff each visit...

JP M.  |  Overall Experience 
Clasificación:
5.0

Service was very quick and Accurate.

Shawn A.  |  First Impressions 
Clasificación:
5.0

Second time using your storage area, and multi rentals of vans. Excellent staff. Works great. I will and have recommended this location.

greg l.  |  First Impressions 
Clasificación:
5.0

Great service 👍

Steve B.  |  First Impressions 
Clasificación:
5.0

U box pick up driver was so kind. He called me when he load off the u box. I fully recommend this location.

Min Joo N.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing and always ready to help . Very professionally run business

Elouise S.  |  First Impressions 
Clasificación:
5.0

I had a great experience I changed locations for the delivery of my Ubox, and it happened with a call from the original location which corrected quickly.

Shain C.  |  Overall Experience 
Clasificación:
5.0

They have been a great help to me in my time of need. They went above and beyond. A Special Kudos to Corey Woods!! Rene' Kingston

rene k.  |  Overall Experience 
Clasificación:
5.0

Love the 24hr access.

GUY B.  |  Overall Experience 
Clasificación:
5.0

Nice clean facility. Indoor climate storage is a nice touch. Would definitely recommend.

jeffrey e.  |  First Impressions 
Clasificación:
5.0

It was very busy the day I went in and the staff remained helpful and friendly despite many demands on each of them . My UBox experience was great

Ellie S.  |  Overall Experience 
Clasificación:
5.0

The gentleman who checked me in and showed me my unit was very thorough, friendly, and knowledgeable.

Carol S.  |  First Impressions 
Clasificación:
5.0

You have a very efficient staff and were very helpful with your services I would definitely refer your services to others thank you for everything

George H.  |  First Impressions 
Clasificación:
5.0

Been a long time supporter of U-Haul. Proud of new location. Friendly knowledgeable staff, VERY clean building, extremely reasonable prices.

michael t.  |  First Impressions 
Clasificación:
4.0

The 24 hr access is very convienent.

TINA T.  |  Overall Experience 
Clasificación:
4.0

Very clean amd secure

Joey P.  |  First Impressions 
Clasificación:
4.0

Great place, friendly staff. I don't like that we were under the impression we'd have 24 hour access to the storage unit. The 7pm closing time has been an inconvenience. Clean facility. Thank you

raymond p.  |  Overall Experience 
Clasificación:
5.0

Tyler was very professional and did a great job in helping me. Everything went very well.

Gerard C.  |  First Impressions 
Clasificación:
3.0

it is much better than what it was last year.

helen l.  |  First Impressions 
Clasificación:
5.0

the staff were always extremely helpful and went out of their way in all siituations. I would use u haul again in a heart beat. Thank you for making our move a very pleasant one

Chris W.  |  Overall Experience 
Clasificación:
2.0

I was charged for a storage unit i never wanted . Had to call three seperate times to try and get a refund . I spoke with a employee named AJ and as far as she was concerned her only is to make reserv

MAtt L.  |  Overall Experience 
Clasificación:
4.0

excellent system

Daniel L.  |  Overall Experience 
Clasificación:
4.0

Cory has called several times and was understanding when I couldn't make it to Moncton to retrieve my goods I had in two pods. When we finally went they had a wonderful space for us to unload and load

Betty Z.  |  Overall Experience 
Clasificación:
4.0

I have rented a truck for my last two moves and picked it up at the Sackville location, the staff have always been very friendly and helpful. This last time I needed storage in Moncton and was so impr

pam n.  |  First Impressions 
Clasificación:
5.0

Everything was good.

Hyukpyo H.  |  Overall Experience 
Clasificación:
3.0

Need access to loading/unloading door

François d.  |  First Impressions 
Clasificación:
5.0

Excelente

Kathy M.  |  First Impressions 
Clasificación:
5.0

I have always been pleased with u haul but this branch is excellent !

DAVE L.  |  Overall Experience 
Clasificación:
3.0

U need to shovel the snow where we come out to load our cars and trucks at the curb other then that everything else was good ty

Paul L.  |  Overall Experience 
Clasificación:
5.0

I am a frequent flyer at U-Haul and have always been pleased with the service here. This is my first for the new locationcall ; what an excellent self storage warehouse.The service is great as well.

DAVE L.  |  First Impressions 
Clasificación:
5.0

Experience was amazing. The type to actually work with you and give ya a hand (literally, the owner came over and helped us unload the last of our things into the storage). Beyond happy ! Great servic

Shyla R.  |  First Impressions 
Clasificación:
5.0

Excellent service

fabiola b.  |  Overall Experience 
Clasificación:
5.0

Very good experience. It was helpfull and efficient

alfred c.  |  Overall Experience 
Clasificación:
1.0

I had nothing but issues with myacess code had to contact customer service who was very unknowlegable unprofessìonal and the manager had many issues issuing me a VIP certificate.

elizabeth k.  |  Overall Experience 
Clasificación:
5.0

Great customer service and very helpful.

TINA T. | Reservación
Clasificación:
5.0

Great facility and wonderful staff. Very accommodating.

Julia E.  |  Overall Experience 
Clasificación:
5.0

It’s nice and clean

Paul L. | Reservación
Clasificación:
5.0

Dwayne and Cory did a great job, providing my family and I with speedy service! Randy(I believe) delivered the same day my uboxes arrived at this location! I was beyond happy with their help!!!

Alaina B.  |  Overall Experience 
Clasificación:
4.0

Overall, I was quite satisfied with all aspects of our unit rental with U-Haul.

Denise M.  |  Overall Experience 
Clasificación:
4.0

We experienced damage to some of our belongings from what appeared to be a leak in the pipes above; facility would benefit from additional staff and fees should be pro-rated.

jennifer m.  |  Overall Experience 
Clasificación:
5.0

All good, very accommodating.

Wayne V.  |  Overall Experience 
Clasificación:
4.0

The pricing is quite high. It is convenient - but if I needed storage for more than a couple of months, I would go elsewhere to save the money.

Cheryl B.  |  Overall Experience 
Clasificación:
4.0

Above average service.

ARNAUD D.  |  Overall Experience 
Clasificación:
4.0

Was early client after opening a new store, so there were a few glitches. The employee sold me a UHaul lock then couple months later Uhaul double locks my locker to say I have wrong lock.

Randy C.  |  Overall Experience 
Clasificación:
1.0

Using your moving and storage facilities made my move an absolute nightmare, I will never use this company again.

Lauren B.  |  Overall Experience 
Clasificación:
5.0

everyone was very friendly efficient and helpful would definately recommend this to friends

andrea r.  |  Overall Experience 
Clasificación:
5.0

I have recommended U-haul to all my new friends who are also moving. U-haul eased my moving experience because I had time to move my items in at a more tolerable pace.

KARLENE C.  |  Overall Experience 
Clasificación:
1.0

They did not deliver my uboxes to the original destination.and they overcharged me for storing them for an extra month despite them being emptied before my 30 days included within the rental contract

Martine M.  |  Overall Experience 
Clasificación:
5.0

Cory and Dwayne were more than helpful. Couldn't ask for a more helpful staff.

John L.  |  Overall Experience 
Clasificación:
5.0

Very clean and friendly staff.

Charlie C.  |  Overall Experience 
Clasificación:
5.0

Super friendly guy at reception. Was helpful, smiling and provided quick service.

audrey c.  |  Overall Experience 
Clasificación:
3.0

Charged for full moth of rent on rental unit when I only used it for one week. Rented three uhaul trucks and two trailers,Still they would not refund three weeks rental fees. Very disappointing.

Derek W.  |  Overall Experience 
Clasificación:
5.0

My move was a great experience thanks to uhaul. Your staff were great! I would definitely use you again.

Debbie D.  |  Overall Experience 
Clasificación:
5.0

Convenient location

Chris H.  |  Overall Experience 
Clasificación:
5.0

Good service. I have issues with U-box which I will raise with them. Gracias.

DAVID C.  |  Overall Experience 
Clasificación:
5.0

Very great service. Friendly staff.

ashley m.  |  Overall Experience 
Clasificación:
5.0

Would recommend this facility to anyone. Great staff, great storage and a great experience. Nothing but good to say about Dwayne and his staff.

Jeremy M.  |  Overall Experience 
Clasificación:
5.0

Some the best customer service I have had anywhere.

Jeremy M.  |  Overall Experience 
Clasificación:
1.0

From the moment I returned a 17 ft truck to Moncton (Mapleton Ave & Mountain rd) to 3 weeks later...when I removed my articles from this storage location and Truck...I HAD NOTHING but trouble. Charges

rene k.  |  Overall Experience 
Clasificación:
5.0

II have nothing but good things to say, the entire first experience showed me how well maintained and organized and super friendly they are. Way to go guys,thank you for the great service with a smile

Monique G.  |  Overall Experience 
Clasificación:
4.0

I would definitely recommend uhaul to friends

jeanne g.  |  Overall Experience 
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