Comentarios de los clientes para U-Haul Moving & Storage at Mapleton

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Mapleton

Clasificación general:

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Eric S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DENNY B.
Clasificación:

it was very busy the day that we arrived and had to wait a very long time for service. That being said it was also that the staff were going above and beyond to make sure each person was being helped. so maybe more staff on days like a Saturday

DAVID FRANCIS JA O.
Clasificación:

Staff were friendly, attentive and helpful

Brian M.
Clasificación:

El cliente no dejó un comentario.

HANNAH RYANN B.
Clasificación:

El cliente no dejó un comentario.

Stephanie F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Barry I. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Chris C.
Clasificación:

Good customer service, trailer had drywall debris inside, lock latch was bent.

Donna d. | Overall Experience |
Clasificación:

Superb customer service.

J G DONALD L.
Clasificación:

These people are Rock stars royal treatment all the way. Thanks for your professional services. They hookup and unhook. Service a la max!!!

Carlton C.
Clasificación:

Truck share was a nightmare, it told me that I wasn't at uhaul location but I was in the parking lot. Which caused me to be late for my pick up, so I needed to make a new order . Customer service was a little poor, workers don't have much emotion or tell you what's happening they just walk around you and don't explain much.

ATTILA D.
Clasificación:

The rented truck was clean , well maintained mechanically, but pretty difficult in Canadaian winter in January to drive without winter tires . I was satisfied I could kept the unit for couple extra days . The downfall was , I asked twice the uhaul employee in store to make out the invoice on my company name , and she still made it on my personal name .... she was bored and showed lack of interest in what I said ... how can I receive an invoice that has my company name on it ?

ALLAN BRETT W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Deborah G.
Clasificación:

Have vehicle clean of snow and ice would help. Thanks

KEVIN L M.
Clasificación:

Awesome Manager at location. Looks after customers needs very well. I like doing business there.

keven C.
Clasificación:

El cliente no dejó un comentario.

CHANTAL LISE R.
Clasificación:

El cliente no dejó un comentario.

Jean-Marc D.
Clasificación:

El cliente no dejó un comentario.

Mike S.
Clasificación:

When I booked the uhaul I have email confirmation that I would have it for 2 days (until the 2nd of January) but upon pick up they said we would need to pay extra money to drop it off later than 24 hours.

Oleh P.
Clasificación:

El cliente no dejó un comentario.

GUY CONRAD R.
Clasificación:

very profesional and friendly service.

JOSEPH ROGER C.
Clasificación:

Really great service

Darren W.
Clasificación:

El cliente no dejó un comentario.

Anderson Chinedu E.
Clasificación:

Everything went pretty well

JAMES J G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CODY LEE G.
Clasificación:

Overcharged as regional office let a note on file

joseph K.
Clasificación:

El cliente no dejó un comentario.

Bennett H.
Clasificación:

El cliente no dejó un comentario.

DWAYNEONIEAL R.
Clasificación:

El cliente no dejó un comentario.

Marcel D.
Clasificación:

El cliente no dejó un comentario.

MANON MARIE HELE B.
Clasificación:

No improvement needed😊

Stephen G.
Clasificación:

El cliente no dejó un comentario.

Darrell K.
Clasificación:

El cliente no dejó un comentario.

Ashley Ann S.
Clasificación:

The door in the back of the uhaul was frozen shut and we were unable to open it, so we had to go all the way back to uhaul on mountain road to get them to open the door. They credited us the miles for having to go back for that, but it wasted time. I would recommend checking the back doors before sending trucks with customers in the winter months. Alot of us are moving and on a tight schedule, so to have to go back to uhaul was a bit inconvinent. Overall we were pleased with the customer service in the end and would most likely return in the future.

Robert Leon L.
Clasificación:

Staff was exceptional, help connect trailer and reverse ball on tongue!

devon b. | First Impressions |
Clasificación:

Very helpful and friendly!! The manager set me up with my rental space. He took the time to understand my needs and will help me move to a more convenient location once space frees up.

SERGE R C.
Clasificación:

The local staff was excellent. My problem is with higher management. Why my name and reputation is being sullied is beyond me and to be frank, very insulting. I have often rented from U-Haul over the years and always paid without incidents. Why you guys have me on eAlert is something I fail to understand and wish to discuss with someone from management and not a representative that has no idea of the file in question. Is that possible? I do not take being portrayed as a fraudster, to kindly. I wish to settle this situation asap between U-Haul and myself instead of seeing this escalate to legal issues.

chris T.
Clasificación:

Great location Friendly staff Would highly recommend

Wayne J. | First Impressions |
Clasificación:

Corey and Tyler were excellent in servicing me. The set up at the facility is perfect for my needs.

Ed W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

A JR S. | First Impressions |
Clasificación:

Being a "Super Senior", (Over 70 and still alive) the 2 young ladies really made it easy for me to unload and get unhooked, even the storage locker was close to the main door !! VERY HAPPY !!

allan S.
Clasificación:

I dropped the equipment off 2 days early and get charged an extra day that was not very nice after leaving keys in truck with a note saying was from Ontario as one of the workers suggested to me as was in quarantine. The store was nice on the outside kept clean

robert g. | Overall Experience |
Clasificación:

Very Impressed with the facility. Very secured and clean.

Shawn R.
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El cliente no dejó un comentario.

Seraphin V. | Overall Experience |
Clasificación:

Too bad it wasn't linked to my account, so I couldn't pay online. But the free month was really much appreciated.

FERNAND ABDUL M.
Clasificación:

I rented a trailer yesterday and wasn't really sure what needed to be done. Trevor seems to be the guy in charge of the trailers and maybe all of the outside stuff on the lot. Excellent guy. Despite the fact that they were super busy yesterday, he was quick, courteous and very professional. I would rent from this location again just because of him.

J ROBERT G.
Clasificación:

You have an amazing system at Uhaul. Thank you.

CORI-ANN H.
Clasificación:

I have been using this location for a while and have never been let down.

Jacinthe L.
Clasificación:

El cliente no dejó un comentario.

Christian J.
Clasificación:

The 24/7 pick up system was awful, mostly because the truck was not where it was supposed to be. I assume the employees stage the truck and mark it's location but it was behind the building, not row C. The keys were hidden inside a bag of furniture blankets, so they were hard to find. Spent 45 minutes trying to locate my vehicle and then my keys. Staff I spoke with were excellent, but whatever happened during staging was not

Ed W. | First Impressions |
Clasificación:

Very friendly and helpful staff!

Lyne S.
Clasificación:

El cliente no dejó un comentario.

douglas g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brad L.
Clasificación:

El cliente no dejó un comentario.

laurie A.
Clasificación:

El cliente no dejó un comentario.

Marc L.
Clasificación:

Maybe let the client know that if they are dropping off after hours to keep the keys to complete their checkout online. I had already locked the vehicle and dropped the keys off when I found out you needed pictures of the dash for mileage.

PAUL C.
Clasificación:

El cliente no dejó un comentario.

Jean-Paul G. | Overall Experience |
Clasificación:

My experience with U-Haul was good. I had no complications at any time. Any concerns or questions I had were answered promptly and efficiently.

Cynthia Z. | Overall Experience |
Clasificación:

When I first booked my uhaul, the lady was rude. After arriving to Mtn Road, the young gentleman made up for it- he was very helpful. And when I checked out, the young girl was polite and efficient. But in between check in/out was not great. Door on unit would not stay open, was never fixed when asked. I requested a smaller unit months ago and was never provided any follow up to advise if one came available. When I failed to lock my unit properly, the staff put a large sticker on the unit advising everyone who walked by my door was open but failed to email or call me directly to go fix my lock. When Covid caused a lock down in Moncton for a few weeks, and only essential people could go into Moncton, UHaul manager Corey refused to honor an extension equivilent so I could get my unit cleaned out, instead causing me to pay another full month. Yes, he did give an extra three days so I could have the opportunity to rush into Moncton as soon as the city reopened. But those three days did not give me back a weekend. And even now, masks mandatory, there were people in and out without masks, loitering in front of door without mask, and no entrance/exot set up going into lockers to minimize crossover of traffic. Guess the poor attitude of the management is what brings this rating down.

Therese C.
Clasificación:

Keep up the good work customer services and courtesy

Carlos S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TIMOTHYBRIAN C.
Clasificación:

El cliente no dejó un comentario.

J J ROBERT N.
Clasificación:

El cliente no dejó un comentario.

Melanie Dawn M.
Clasificación:

Didn't really explain much. Told them I had never rented one before. No one came out to show me how to use anything. No one explained how filling the gas tank at the end worked. Just handed me the folder and said Good Bye.

Raymond V.
Clasificación:

El cliente no dejó un comentario.

robert n. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ChrisEdwin C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MICHEL L.
Clasificación:

El cliente no dejó un comentario.

ALLEN LEE D.
Clasificación:

Have adequate amount of staff

Sebastien L.
Clasificación:

El cliente no dejó un comentario.

Douglas K.
Clasificación:

El cliente no dejó un comentario.

PAUL C.
Clasificación:

El cliente no dejó un comentario.

RICHARD ANTHONY P.
Clasificación:

El cliente no dejó un comentario.

JAMES J G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

RANDAL A C.
Clasificación:

Every experience I have had at this location has been excellent! Well done & thanks!

TONY DALE P.
Clasificación:

El cliente no dejó un comentario.

Harold Erney C.
Clasificación:

Uhaul is the best! I always use this service. I highly recommend it!!!

Lucy G.
Clasificación:

Great experience again! I would recommend this location to anyone for the value and savings of your moving experience!

Angel T.
Clasificación:

El cliente no dejó un comentario.

John G B.
Clasificación:

El cliente no dejó un comentario.

RICHARD ALLISON C.
Clasificación:

Service was great.

MARC MCMAHON M.
Clasificación:

El cliente no dejó un comentario.

Tracy D.
Clasificación:

I cant think of one thing you could have done better.

Krystle V.
Clasificación:

Clearer instructions on after night drop off. This location was very understanding and we appreciate everything that the team did. We already have another truck rented for next month and will continue to use this location.

Heather M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ROBERT JOSEPH D.
Clasificación:

nothing. everything went smooth and staff was friendly and helpful. good job

John Derek M.
Clasificación:

Great service, very helpful. Thank you for making my moving experience a bit easier!

MAURICE ROBERT P.
Clasificación:

El cliente no dejó un comentario.

Eric M.
Clasificación:

I used 24/7 app to get my truck, turn out the wrong lock was put on the truck didnt match the password the app gave me. Good thing location was open to solve issue. Truck had bad alignment steering turn 15* to go straight, driver side mirror lost it adjustment on every dumb, windshield wiper garbage to the limit if dangerous

PAUL C.
Clasificación:

El cliente no dejó un comentario.

heather w. | Overall Experience |
Clasificación:

The staff was always helpful, knowledgeable and courteous. The facility was clean and well lit. Our experience was very positive and I have recommended other patrons to you and will continue to do so. Heather

Ali E.
Clasificación:

Very fast and friendly dropping the cargo trailer off

derek B.
Clasificación:

El cliente no dejó un comentario.

Richard P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

PAUL F P.
Clasificación:

Having most infomation done on line helped but Corey was very pleasant and knowledgeable

JOSEPH MARCEL B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kam K.
Clasificación:

I was impressed by how clean and organized this location was, i have never seen such a great u-haul location like this one. Great job to the Management and to the Team.

Richard J M.
Clasificación:

El cliente no dejó un comentario.

graham A.
Clasificación:

El cliente no dejó un comentario.

OMAR OLIVO F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Rose P.
Clasificación:

El cliente no dejó un comentario.

fernard r. | First Impressions |
Clasificación:

It was quick and easy.

Jennifer Mae L. | Online Move In |
Clasificación:

Both units had U-Haul locks already on them spoke with rep before going to unit due to code received via email was not active was given code and confirmed both units and number however was not informed of the locks being placed on the units . After waiting on hold and also speaking to a physical rep it was clarified however it should not have taken as long and the account should have been noted of the master lock being on both units when I went by To speak With the physical agent ! 3 hours I will never get back is disappointing

CATHERINE MARIE G.
Clasificación:

El cliente no dejó un comentario.

Justin Mark M.
Clasificación:

El cliente no dejó un comentario.

Rae C.
Clasificación:

The staff was friendly and efficient. I was in and out in 5 minutes both at pick-up and drop off ! Booked through the website and it worked great. If I need a rental truck again I'll be back.

Lorraine W.
Clasificación:

El cliente no dejó un comentario.

Anh Dung N.
Clasificación:

El cliente no dejó un comentario.

douglas g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Murray G.
Clasificación:

El cliente no dejó un comentario.

Jeffrey Daniel G.
Clasificación:

El cliente no dejó un comentario.

CHANTAL W.
Clasificación:

El cliente no dejó un comentario.

JAMES J G.
Clasificación:

El cliente no dejó un comentario.

Philip Gerald B.
Clasificación:

The service has always been excellent, I sincerely commend the staff working there.

Cherie N. | Overall Experience |
Clasificación:

The storage facility alarm was incorrectly going off every 5-10 mins while we were there - how does the staff deal with that every day?! The check in/check out process took way too long. We were waiting in line for almost 20 mins to speak to an agent, then another 20 mins to rent the locker. Same when we were checking out - what a waste of 40 mins when we had so much to do! The automatic door didn't work (we had to pry open a door every time you want to go in or out of the facility). We did rent a truck to move out of the storage locker. The uhaul truck we rented was given to us its an empty tank (no gas - we had to stop and fuel up after moving and packing all day - this was the icing on the crap cake we had to deal with all day and just beyond annoying) The staff were fantastic, and really went above and beyond, but based on the other inconveniences, cannot give a higher rating. Staff is awesome, Uhaul needs to understand moving and storing is frustrating and needs to speed up the check in/check out process.

Sylvie G.
Clasificación:

El cliente no dejó un comentario.

RICKY WAYNE N.
Clasificación:

The customer service is always excellent. The employees are kind, polite and helpful. Always quick to get you registered and on the road with your rental, as they understand that you are always in a hurry. Great work!

Samuel P.
Clasificación:

Not much comments to say. Trailer got cleaned up after being asked to clean. Awesome service. Would be nice that the rate of renting would actually reflect the time of usage. I've been charged for 24 hours rental when I actually used the trailer for nearly 8 hours from pick up to return. I know that business is business, but the trailer coulf still be rented to someone else before the end of day. Should have been charged 1/3 of the daily price. Just a thought I had over it.

CARIN JUSTINE D.
Clasificación:

make sure you give back the appropriate refund, offer to explain the refund in detail

Nancy V. | First Impressions |
Clasificación:

The young man that waited on me was very pleasant and polite. He did everything he could to make my experience seamless.

Humanity P.
Clasificación:

We cannot say enough with regards to the friendly service or the expedient delivery of service from their staff. The Humanity Project has been using this local UHaul since 2014. Thank you again!

Evgeny S.
Clasificación:

You are the best company

Travis S.
Clasificación:

I thought reversing a truck online would allow me to not go inside the location and have to wait in lineups for pickup and return but this didn't work out. The system kept not taking my ID. I didn't get my equipment with my truck and the location was closed by the time I realized it. This was refunded/not charged , which was nice. Staff is fantastic at this location, especially for what they have to deal with having a locker and renting trucks.

Karen L D.
Clasificación:

Most times we go, it is very busy. The wait in line is long because there are only 2 people to assist you. The attendant has to leave with the client for whatever reason and this causes delays for other clients. Maybe adding someone to do the running around on busier days would help. Otherwise, service is great and staff are very helpful.

Oleksandr L.
Clasificación:

Nobody told me to fill the gas tank. And they took filling gas fee 30$. Gas tank was full just for 1/3., when I took the truck. Pour service.

Chris B. | Overall Experience |
Clasificación:

Friendly and courteous staff members

JOSEPH BERNARD L M.
Clasificación:

Verry satisfied.

J J ROBERT N.
Clasificación:

El cliente no dejó un comentario.

Angel Lynn T.
Clasificación:

El cliente no dejó un comentario.

Pamela G. | First Impressions |
Clasificación:

Everything was great the staff was extremely helpful and came to us more then once to make we had everything we needed very convenient thanks

Olumuyiwa Olukay T.
Clasificación:

El cliente no dejó un comentario.

Gregory B.
Clasificación:

El cliente no dejó un comentario.

MICHELE F. | First Impressions |
Clasificación:

This is a simple and easy process. Thank you!

Stephen J O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Emmah P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

james h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GinaM S. | First Impressions |
Clasificación:

Checking in was very frustrating. Our truck and storage was booked 3 weeks in advance and when we got there they did not have the size unit we booked or the floor level we were told they booked for us. They did agree, after me pushing for it, to give us 2 units for the cost of our unit we had booked. When we go up to the units, one is avail the other has a lock on it, so back down, lineup again to make this right. Cory served me this time and was amazing, he walked me to the unit showed me how to access the storage after hours basically went thru everything, which none of it was done by the first guy....it is a great facility but very unorganized. In the end Cory made it right but for the money you pay for these services you need more staff and more training,

ANNABELLE C. | Overall Experience |
Clasificación:

Really nice staffs and eager to help. Thank you u-haul staffs in mapleton road moncton.

JOSEPH MARCEL B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michel l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Charmayne P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

melissa w. | Overall Experience |
Clasificación:

The staff at this location are fantastic! Helpful and friendly thru each step! U-Haul Mapleton definitely made my transition between houses an easy process. Thank you!

douglas g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

James J G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MICHELLE L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ANDREW GARY JAME W. | First Impressions |
Clasificación:

Ubelivable your beter off buryong your shot because the help line takes hour. They ended up costing me alot from wasted trips to the sight pnly to not yet whst was I promised still had to pay my boys

Justin P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Maurice R. | Overall Experience |
Clasificación:

Staff very friendly and helpful...thanks

Doreen T. | Overall Experience |
Clasificación:

Moving at any time is stressful but I have to say, with your help and helpful staff...I survived! thank you for making this easier.

Jim J. | Overall Experience |
Clasificación:

When we checked in, the staff was very helpful, the first month was free because we had rented uhaul equipment to move across Canada. We set up pre payment by credit card, but I have received 4 letters that said I had not payed the monthly payment, eventually we took our stuff out of storage because we could not get the payment straightened out.

J NORBERT L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mary Ann P. | First Impressions |
Clasificación:

Staff was friendly but never gave no tour guide to where my storage was in building. Took me about 10 mins too find It. Hours should be 24 hrs access. Building was clean and price is reasonable.

Chris B. | First Impressions |
Clasificación:

By adding an extra hour to the access facilities would place the customer a little more at ease especially on weekends

Alain M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James J G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

nathalie d. | First Impressions |
Clasificación:

The lady who helped me by phone was excellent and the staff at the location were amazing!!!

Michel l. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

james h. | First Impressions |
Clasificación:

When we booked the unit on the phone we were told it was 5x7, but upon arrival we were told that size was not an option at this facility. We were also told the price was 89.95 but the 5x10 unit we took was 129.95. We spoke to someone who told us he would honour the 89.95 price. We would also suggest to do something to make the yard less congested near the entry door to make it easier to get turned around to back in for loading / unloading.

Alisson H. | First Impressions |
Clasificación:

Awesome experience! They made our moving so much easier. The cargo van we rented was perfect and the (free) storage Is more than awesome!! 10/10 would recommend

Rémi M. | First Impressions |
Clasificación:

Very friendly and helpful staff

ANTHONY SAKE V. | Overall Experience |
Clasificación:

All the staff went over and above to help make our move easy!!!! Only complaint is the phone system, you really should have a receptionist answer the phone leaving the staff to do what they do best.

Linda F. | Overall Experience |
Clasificación:

Staff is very friendly and helpful. A special “thank you” to Tyler!!! I would return! Regards, Linda

Oleksandr R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

PATRICIA LYNN G. | First Impressions |
Clasificación:

Great service all around and a month free storage that I so needed at the time. Kudos to all.

Doreen T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Darren A C. | First Impressions |
Clasificación:

ONLY ISSUE :I was not advised that for 24hr access that you had to register or something like that..arrived to unloaded at 8;00pm ..closed at 7:00pm.. I was helping out a friends from an abusive situation and gave them my free one month. they will continue to use your facility till she finds a place for her stuff all good other wise Darren

Briege D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Carlos L. | Overall Experience |
Clasificación:

N/A

JOSEPH PAUL C. | Overall Experience |
Clasificación:

Great service on mountain rd monctin nb

J NORBERT L. | First Impressions |
Clasificación:

Nice and clean , friendly staff and great service !

Catherine H. | First Impressions |
Clasificación:

I couldn't believe how clean the rooms were. There was not even a hint of any smell. The climate control was great. As soon as I walked in, it felt like my air conditioning at my house. They carts at the door were great. The elevator is huge. It could fit three carts at a time. The lighting is phenomenal. Very happy with the service. I only needed is for short term, but I would so use it again.

LUIGI M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Christine D. | First Impressions |
Clasificación:

Friendly and helpful staff. Thank you for the great service. Sincerely, Christine 😃

cleo g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Trina C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Linda F. | First Impressions |
Clasificación:

Fast and friendly service..

Vicky T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mahtieu G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Courtney R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Angela M. | Overall Experience |
Clasificación:

The guy that was working at the Mapleton Uhaul, Moncton NB on Monday May 18 was awesome!

jacob d. | Overall Experience |
Clasificación:

Excellent staff. Very friendly and efficient. Congratulations on finding and keeping such a strong team.

sandra h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kevin M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joseph G. | First Impressions |
Clasificación:

Great experience

Pamela N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

graham l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Delang Joseph H. | Overall Experience |
Clasificación:

Never again will I use uhaul.

susan r. | Overall Experience |
Clasificación:

The staff were always polite, helpful and friendly. I received 'good customer discount' of 20% off, which was very helpful, as I had storage for 8 months. Also nice to have the boxes and tape there to purchase.

steve f. | Overall Experience |
Clasificación:

The facility was spotless and the staff exceptional. Best storage facility we have ever seen. Well done!

Alain M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Angela M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Andy L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Carol B. | Overall Experience |
Clasificación:

Excellent service in spite of Covid-19.

graham l. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dale A D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Harry L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kevin C. | Overall Experience |
Clasificación:

EXCELLENT, covered all my needs, the staff did a excellent job . Thanks again, Kevin

Marlene M. | First Impressions |
Clasificación:

Even during this trying time of Covid 19, the service was excellent and my husband and I both felt safe in and on the premises. We are seniors and are in a situation of no family physical support at this time so being able to still make our necessary move is critical to us.

Mario Terry S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Andree L B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

helene f. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

steve f. | First Impressions |
Clasificación:

Very impressed with facility and courteous staff

Nora M. | First Impressions |
Clasificación:

Very pleased with staff and the equipment and the storage area. Don't close, don't know what we would do without you.

BEN C. | First Impressions |
Clasificación:

Corey was the manager at this location. Honestly one of the nicest guys ever. I own a company and I realize how hard it can be to find good staff that truly care. Corey was so pleasant, knowledgeable and informative. I plan on being a customer for a long time!

Mathieu h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

steven s. | Overall Experience |
Clasificación:

The staff were very friendly and helpful

Paul B. | Overall Experience |
Clasificación:

Excellent:-)

Venessa P. | Overall Experience |
Clasificación:

Very good storage place. Felt very safe to go by myself.

luis r. | First Impressions |
Clasificación:

Great service

Mathieu h. | First Impressions |
Clasificación:

Awesome customer service. Friendly and professional

Julia S. | Overall Experience |
Clasificación:

Location and service was good. The only issue I had was when there was updates (ex. alarms were activated. They weren’t when I first started renting) there was no notification to the customer.

Steven M. | Overall Experience |
Clasificación:

I was surprised with how excellently run the operation was.

Jane M. | Overall Experience |
Clasificación:

Corey manages this location awesomely. Easy to deal with and friendly. The staff are also wicked. We enjoyed and felt safe storing our belongings at this location. ♥️ The warehouse is immaculate.

Mark F. | First Impressions |
Clasificación:

Very courteous staff.

jennica b. | First Impressions |
Clasificación:

Cory the manager went above and beyond for me and my boyfriend. We would highly recommend this location

Donald Y L. | First Impressions |
Clasificación:

THIS WAS MY FIRST EXPERIENCE WITH UHAUL AND I THE CUSTOMER SERVICE PROVIDED WAS EXCELLENT.

Luigi B. | Overall Experience |
Clasificación:

You have a female employee is very dedicated and especially knowledgeable. Encouraging her towards higher ambitions in the company would something to consider

aleisha m. | First Impressions |
Clasificación:

I’ve already left a review

GEOFFREY R. | Overall Experience |
Clasificación:

Excellent 5☆ is not enough, super nice staff from the girl on the counter who checked me out to the maintenance manager who gave me a hand with my fridge. U-haul should be very proud of this location.

hugo d. | Overall Experience |
Clasificación:

After a 10 day trek cross country, U-Haul Mapleton found sufficient storage for our belongings. I accessed the units multiple times in 4 months and any issue was promptly resolved. Great service!!!

Shani C. | Overall Experience |
Clasificación:

Everyone at this facility was very professional. I want to especially mention Cory, Larry, Tyler, Emily, Tim and Maya. They all helped us and really went above and beyond.

susan m. | Overall Experience |
Clasificación:

Appreciate the service. Wonderful.

Paul D. | Overall Experience |
Clasificación:

I have been dealing with Cory at the Mountain Road

Kevin G. | Overall Experience |
Clasificación:

Friendly staff, carts were readily available to use, easy access for vehicles to unload and load

Charles A. | First Impressions |
Clasificación:

Very good service and friendly staff.

Steven M. | First Impressions |
Clasificación:

Friendly helpful team

Lisa Dawn H. | Overall Experience |
Clasificación:

It took 3 tries to get me and my storage locker correctly set up in the system. Being told twice that "According to our records that locker is vacant" was very stressful!

John W. | First Impressions |
Clasificación:

Very good service and very helpful.

John W. | First Impressions |
Clasificación:

Couteous and Friendly Sevice. Will recommend with no worries!

Barry B. | Overall Experience |
Clasificación:

The service and advice given by the experienced staff made any concerns with our move go away. The storage was excellent and available moving equipment really helpful.

Lawrence W. | First Impressions |
Clasificación:

The Staff was friendly and professional. They made sure that we got what and when we needed it. When you have to move, it's not pleasant at all but we look forward to coming to your location Thanks.

Catherine R. | First Impressions |
Clasificación:

I can't begin to thank you for the great service I was given yesterday, certainly an OMG experience. Very professional, polite, and kind. Thank you so very much for your kindness and professionalism.

Delang Joseph H. | First Impressions |
Clasificación:

The best service in the Industry.

Dave C. | First Impressions |
Clasificación:

At this time I couldn't be more satisfied with the service I have received

François d. | Overall Experience |
Clasificación:

great service

susan a. | Overall Experience |
Clasificación:

Everyone is always friendly and helpful

Terry M. | First Impressions |
Clasificación:

Great service

Desimil C. | Overall Experience |
Clasificación:

My experience was made joyful one, thanks to your employee Tim. He was always available and willing to assist me when I needed help. Desimil Chalmessin

carole c. | Overall Experience |
Clasificación:

I was very satisfied with all of the staff. Very good management and friendly. I have never had an excellent customer service that way before. They are very helpful and thank you to all of your staff.

Brigitte R. | Overall Experience |
Clasificación:

I don’t have nothing more to say, every comments good is in your questions ,

Meranda S. | Overall Experience |
Clasificación:

So convenient, everything I needed when I needed it! Much appreciated

carole c. | First Impressions |
Clasificación:

Services was great

Betsy B. | First Impressions |
Clasificación:

I was very impressed with the service we received as soon as we walked in the doors.

Rachel C. | First Impressions |
Clasificación:

Very friendly and helpful!

Anna G. | First Impressions |
Clasificación:

Staff was very helpful and polite.

RODELYN B. | Overall Experience |
Clasificación:

Thank Uhaul.

Josiane G. | Overall Experience |
Clasificación:

The facility was great and the manager was kind. However, the other employees did not inform us of important operation details which led to certain frustrations (2 access key pads, etc.)

Aline B. | Overall Experience |
Clasificación:

This was my first time renting a storage unit and I was impressed with the facility. The staff was very helpful. I wouldn’t hesitate to recommend or use again in the future.

kevin j. | First Impressions |
Clasificación:

We had the best customer service experience with the general manager of the location. He went out of his way to make our move - and even helped us carry our huge couch! He is a huge asset to your org!

trevor r. | Overall Experience |
Clasificación:

The staff was very friendly and helpful

teresa w. | Overall Experience |
Clasificación:

Storage units are so well lit, easily accessible, lots of carts to help with moving. Staff is great. Thank you so much for making a stressful move a little better.

Terry M. | First Impressions |
Clasificación:

Thanks great help

rochelle j. | Overall Experience |
Clasificación:

Thanks!

MELISSA A. | Overall Experience |
Clasificación:

As a deaf single woman I usually have little to ko help. But UHaul made my moving experience a Breeze. I recommend it to anyone.

jeffrey e. | Overall Experience |
Clasificación:

We came from out of province and purchased some items for our soon to be new home. Looked at other nearby storage but chose this facility because of cleanliness and price. Would definitely use again.

Marilyn S. | Overall Experience |
Clasificación:

I found the staff in general to be polite and very helpful.

tracy g. | First Impressions |
Clasificación:

The customer service was amazing. Very friendly and helpful staff.

Kathy D. | Overall Experience |
Clasificación:

24 hour access to storage unit was great being a shift worker! Great having wheeled carts available for use. Staff always very helpful. Very clean . I was very impressed and I highly recommend it!

Barry B. | First Impressions |
Clasificación:

The online booking was extremely useful and takes a lot of stress out anyone's moving experience. The a actual booking in and completion of storage requirements is just as seamless.

Shawn M. | Overall Experience |
Clasificación:

My recent experience with this U-Haul was exceptional. From the storage locker to my truck rental, everything went extremely well. Thanks again!!!

lloyd s. | First Impressions |
Clasificación:

Very clean, secure. Great customer service. Highly recommend

JP M. | Overall Experience |
Clasificación:

Well looked after, friendly staff each visit...

Shawn A. | First Impressions |
Clasificación:

Service was very quick and Accurate.

greg l. | First Impressions |
Clasificación:

Second time using your storage area, and multi rentals of vans. Excellent staff. Works great. I will and have recommended this location.

Steve B. | First Impressions |
Clasificación:

Great service 👍

Min J. | Overall Experience |
Clasificación:

U box pick up driver was so kind. He called me when he load off the u box. I fully recommend this location.

Elouise S. | First Impressions |
Clasificación:

The staff is amazing and always ready to help . Very professionally run business

Shain C. | Overall Experience |
Clasificación:

I had a great experience I changed locations for the delivery of my Ubox, and it happened with a call from the original location which corrected quickly.

rene k. | Overall Experience |
Clasificación:

They have been a great help to me in my time of need. They went above and beyond. A Special Kudos to Corey Woods!! Rene' Kingston

GUY B. | Overall Experience |
Clasificación:

Love the 24hr access.

jeffrey e. | First Impressions |
Clasificación:

Nice clean facility. Indoor climate storage is a nice touch. Would definitely recommend.

Ellie S. | Overall Experience |
Clasificación:

It was very busy the day I went in and the staff remained helpful and friendly despite many demands on each of them . My UBox experience was great

Carol S. | First Impressions |
Clasificación:

The gentleman who checked me in and showed me my unit was very thorough, friendly, and knowledgeable.

George H. | First Impressions |
Clasificación:

You have a very efficient staff and were very helpful with your services I would definitely refer your services to others thank you for everything

michael t. | First Impressions |
Clasificación:

Been a long time supporter of U-Haul. Proud of new location. Friendly knowledgeable staff, VERY clean building, extremely reasonable prices.

TINA T. | Overall Experience |
Clasificación:

The 24 hr access is very convienent.

Joey P. | First Impressions |
Clasificación:

Very clean amd secure

raymond p. | Overall Experience |
Clasificación:

Great place, friendly staff. I don't like that we were under the impression we'd have 24 hour access to the storage unit. The 7pm closing time has been an inconvenience. Clean facility. Thank you

Gerard C. | First Impressions |
Clasificación:

Tyler was very professional and did a great job in helping me. Everything went very well.

helen l. | First Impressions |
Clasificación:

it is much better than what it was last year.

Chris W. | Overall Experience |
Clasificación:

the staff were always extremely helpful and went out of their way in all siituations. I would use u haul again in a heart beat. Thank you for making our move a very pleasant one

MAtt L. | Overall Experience |
Clasificación:

I was charged for a storage unit i never wanted . Had to call three seperate times to try and get a refund . I spoke with a employee named AJ and as far as she was concerned her only is to make reserv

Daniel L. | Overall Experience |
Clasificación:

excellent system

Betty Z. | Overall Experience |
Clasificación:

Cory has called several times and was understanding when I couldn’t make it to Moncton to retrieve my goods I had in two pods. When we finally went they had a wonderful space for us to unload and load

pam n. | First Impressions |
Clasificación:

I have rented a truck for my last two moves and picked it up at the Sackville location, the staff have always been very friendly and helpful. This last time I needed storage in Moncton and was so impr

Hyukpyo H. | Overall Experience |
Clasificación:

Everything was good.

François d. | First Impressions |
Clasificación:

Need access to loading/unloading door

Kathy M. | First Impressions |
Clasificación:

Excellent

DAVE L. | Overall Experience |
Clasificación:

I have always been pleased with u haul but this branch is excellent !

Paul L. | Overall Experience |
Clasificación:

U need to shovel the snow where we come out to load our cars and trucks at the curb other then that everything else was good ty

DAVE L. | First Impressions |
Clasificación:

I am a frequent flyer at U-Haul and have always been pleased with the service here. This is my first for the new locationcall ; what an excellent self storage warehouse.The service is great as well.

Shyla R. | First Impressions |
Clasificación:

Experience was amazing. The type to actually work with you and give ya a hand (literally, the owner came over and helped us unload the last of our things into the storage). Beyond happy ! Great servic

fabiola b. | Overall Experience |
Clasificación:

Excellent service

alfred c. | Overall Experience |
Clasificación:

Very good experience. It was helpfull and efficient

elizabeth k. | Overall Experience |
Clasificación:

I had nothing but issues with myacess code had to contact customer service who was very unknowlegable unprofessìonal and the manager had many issues issuing me a VIP certificate.

TINA T. | Reservation |
Clasificación:

Great customer service and very helpful.

Julia E. | Overall Experience |
Clasificación:

Great facility and wonderful staff. Very accommodating.

Paul L. | Reservation |
Clasificación:

It’s nice and clean

Alaina B. | Overall Experience |
Clasificación:

Dwayne and Cory did a great job, providing my family and I with speedy service! Randy(I believe) delivered the same day my uboxes arrived at this location! I was beyond happy with their help!!!

Denise M. | Overall Experience |
Clasificación:

Overall, I was quite satisfied with all aspects of our unit rental with U-Haul.

jennifer m. | Overall Experience |
Clasificación:

We experienced damage to some of our belongings from what appeared to be a leak in the pipes above; facility would benefit from additional staff and fees should be pro-rated.

Wayne V. | Overall Experience |
Clasificación:

All good, very accommodating.

Cheryl B. | Overall Experience |
Clasificación:

The pricing is quite high. It is convenient - but if I needed storage for more than a couple of months, I would go elsewhere to save the money.

ARNAUD D. | Overall Experience |
Clasificación:

Above average service.

Randy C. | Overall Experience |
Clasificación:

Was early client after opening a new store, so there were a few glitches. The employee sold me a UHaul lock then couple months later Uhaul double locks my locker to say I have wrong lock.

Lauren B. | Overall Experience |
Clasificación:

Using your moving and storage facilities made my move an absolute nightmare, I will never use this company again.

andrea r. | Overall Experience |
Clasificación:

everyone was very friendly efficient and helpful would definately recommend this to friends

KARLENE C. | Overall Experience |
Clasificación:

I have recommended U-haul to all my new friends who are also moving. U-haul eased my moving experience because I had time to move my items in at a more tolerable pace.

Martine M. | Overall Experience |
Clasificación:

They did not deliver my uboxes to the original destination.and they overcharged me for storing them for an extra month despite them being emptied before my 30 days included within the rental contract

John L. | Overall Experience |
Clasificación:

Cory and Dwayne were more than helpful. Couldn't ask for a more helpful staff.

Charlie C. | Overall Experience |
Clasificación:

Very clean and friendly staff.

audrey c. | Overall Experience |
Clasificación:

Super friendly guy at reception. Was helpful, smiling and provided quick service.

Derek W. | Overall Experience |
Clasificación:

Charged for full moth of rent on rental unit when I only used it for one week. Rented three uhaul trucks and two trailers,Still they would not refund three weeks rental fees. Very disappointing.

Debbie D. | Overall Experience |
Clasificación:

My move was a great experience thanks to uhaul. Your staff were great! I would definitely use you again.

Chris H. | Overall Experience |
Clasificación:

Convenient location

DAVID C. | Overall Experience |
Clasificación:

Good service. I have issues with U-box which I will raise with them. Thank you.

ashley m. | Overall Experience |
Clasificación:

Very great service. Friendly staff.

Jeremy M. | Overall Experience |
Clasificación:

Would recommend this facility to anyone. Great staff, great storage and a great experience. Nothing but good to say about Dwayne and his staff.

Jeremy M. | Overall Experience |
Clasificación:

Some the best customer service I have had anywhere.

rene k. | Overall Experience |
Clasificación:

From the moment I returned a 17 ft truck to Moncton (Mapleton Ave & Mountain rd) to 3 weeks later...when I removed my articles from this storage location and Truck...I HAD NOTHING but trouble. Charges

Monique G. | Overall Experience |
Clasificación:

II have nothing but good things to say, the entire first experience showed me how well maintained and organized and super friendly they are. Way to go guys,thank you for the great service with a smile

jeanne g. | Overall Experience |
Clasificación:

I would definitely recommend uhaul to friends

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