Customer Reviews for U-Haul Moving & Storage at Mall of Georgia

277 comentarios

3556 Buford Dr   Buford, GA 30519

(770) 271-0726

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 271-0726

3556 Buford Dr
Buford, GA 30519

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de bote
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Peter P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jordan D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Debra H. 
Clasificación:
5.0

The young lady who assisted me was super helpful. She explained everything and made the experience easy and fast.

tykesha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome J.  |  First Impressions 
Clasificación:
5.0

Nada

Latira B. 
Clasificación:
1.0

Starting with my reservation from fl to ga the truck was dirty going down the road brakes squeaking not impressed at all next time definitely not using uhaul ever again

Leonardo G.  |  Online Move In 
Clasificación:
5.0

Office personnel were very helpful, friendly, and knowledgeable.

Wendy T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oluwakemi D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ioan h.  |  Overall Experience 
Clasificación:
5.0

Outstanding. Employees nice and professional

Ronetta W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD V. 
Clasificación:
5.0

Easy, clean and convenient

Tairo B.  |  Overall Experience 
Clasificación:
5.0

Building didnt seem as clean as the storage area in the main building.

Yselle T.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Hongyuan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H.  |  First Impressions 
Clasificación:
5.0

Quick and prompt!

MICHAELINE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn O.  |  Overall Experience 
Clasificación:
4.0

Staff just kept stopping to help everyone else

DAPHANIE K.  |  First Impressions 
Clasificación:
5.0

The storage facility is very clean and the staff members are always helpful when you need help

Ramlat B.  |  Overall Experience 
Clasificación:
5.0

Very helpful with a last minute need to rent a small truck in a pinch. Very customer service friendly!

KENNETH D. 
Clasificación:
5.0

Lady I spoke with on the phone was great

Ronetta W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ismael R.  |  Overall Experience 
Clasificación:
5.0

The young lady at this Buford location where I picked up the van was very pleasant, knew her job and was super sweet. I will definitely rent from this location again I can't say that for all locations because I have had some bad experiences at other locations. I this Buford location does not have a van available I want be renting that day.

PATRICIA P. 
Clasificación:
5.0

Young lady at desk very kind and attentive,friendly.overall good experience

SHAWN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xiuhai X.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Selina K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD V. 
Clasificación:
4.0

The 15 ft. I used was HORRIBLE!!!!!! Driving It Was A Terror ! It had So Much Play in The Steering Wheel, It Pulled To The Left and Right, And It Shaked When You Accelerated. This Vehicle Needs To Mechanically Looked At Immediately....

RHONDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avery C.  |  First Impressions 
Clasificación:
5.0

The cashier and assistant manager was very helpful and friendly.

Catina B.  |  First Impressions 
Clasificación:
5.0

The young lady name Telara was the best professional excellent customer service, Me and my son called her because Home Depot let us down and she did not hesitate her service… please make sure you tell her as well that she is the best made our day!!!

KIM F. 
Clasificación:
5.0

Buy new vehicles. Vehicle is falling apart. Seats were ripped, missing compartment's, plastic parts falling off, door wouldn't shut completely, harnesses broken, large crack or long scratch across the entire windshield, speakers were blown, body has lots of scratches and dings and dings on it.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy H.  |  Overall Experience 
Clasificación:
3.0

Staff was very polite and helpful, however many times I tried to use the gate after hours and it wouldn’t open.

Danielle W.  |  Overall Experience 
Clasificación:
5.0

Had a minor issue with gate key not working but quickly resolved

Monique S.  |  First Impressions 
Clasificación:
5.0

Both team members that I interacted with were spot-on-awesome and very helpful. An excellent overall experience. 

CHARLES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M.  |  Overall Experience 
Clasificación:
5.0

I've been renting a storage unit for six months and they have been great. Additionally, Danielle and her team have been outstanding in meeting my truck rental needs and packing materials. The group is professional, dedicated and knowledgeable. Extremely accommodating store. thanks to everyone at this store.

RICHARD L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE S.  |  Overall Experience 
Clasificación:
3.0

Was told the store closes at 6:30 and I could not return the equipment until the morning. 6:45 I'm on my way home snd they call to see where I am. I was going home as I was told earlier no one would be there after 6:30. I was charged an entire extra day and had the equipment returned by 8:50AM that next morning. No one told me I'd be charged an extra day. Stay open later to accommodate your customers. Horse shit!! I'll be leaving reviews everywhere too!

Stephanie R. 
Clasificación:
2.0

Concerns: I asked when we moved in if rent ever increased and how it worked and was told unit rental never went up. As of this year; all 4 units I had at this location had price increases so this is the main reason we are closing. We moved from cube-smart to avoid this way of storage business. The Access doors to building were not wide enough for our usage, has an uneven pavement that makes usability less than desirable. We did witness one couple having sex inside of unit and also an outside unit is occupied by street racers possibly and they have scared us off of the grounds more than one time; very suspicious activity inside our building (our building unit; 5087) that we would HIGHLY suggest security and monitoring. It is obvious that they and their suspicious-invited guests are there. On closing of unit 5087; the office staff was away during hours, closed due to possible no staff and sign read for us to visit neighboring U-Haul in same city if we needed truck rental or new unit, then we called 1800uhaul to report we had unit clean and needed to close and was told we HAD to close out unit in-person to sign close out required forms. Was able to come to office the next day to close out in-person as indicated and we did not have to sign just gave a verbal request and showed picture of unit cleaned and emptied. Positives: Building kept at great temperatures, no signs of insects, overall clean and lighting okay. Staff at store always professional. In Summary: Thank you for your service to our family. We appreciate the hard work invested by management and most of the staff that have been professional with us there. I know some offenses may be outside of your control but you need to know that price increase and our concerns of the security risks is the biggest 2 reasons for us closing this unit. We have 3 other units that we will be closing soon because we need a safer option when visit our storage units. I would suggest watching/monitoring cameras so that you may call-in suspicious activities that are happening at this location. Thank you again.

Coley C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON M.  |  Overall Experience 
Clasificación:
5.0

Only changes I would make is the access hours. If a person has up to date access then they should be able to get to their storage at any time. Or at least up until midnight

KEITH LEONARD G.  |  First Impressions 
Clasificación:
5.0

Everything was awesome. Keep up the great work and great customer service.

Jesus C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald D.  |  Overall Experience 
Clasificación:
5.0

Lady was very nice that helped us!!

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY W.  |  Overall Experience 
Clasificación:
3.0

The seat belt was missing , couldn’t let anyone ride in the vehicle I should be refunded some money because of the inconvenience, it took me longer than usual to finish.!!!!

Patricia B.  |  Overall Experience 
Clasificación:
5.0

Everything was GREAT!!

frank m.  |  Overall Experience 
Clasificación:
5.0

Big space

Tera T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER M. 
Clasificación:
5.0

Nothing, I had a great experience with the location. The girl who worked on Sunday morning was very friendly, helpful, and knowledgeable. When I returned the truck on Monday Pamela was very nice and took care of me.

Wellington M. 
Clasificación:
1.0

Second time sent My father died and hospital bed and hoyer lift in 5039 Asked for one day grace as quin house donation was picking it up the day after the $95 was due Lady on phone at major phone line, lady on phone at location and lady at location refused a one day grace I closed the account at 8:30 AM the day after I paid the $95 dollars allowing them to re-rent it No humanity in this decision I paid 3-4 months and always on time and never late Enjoy the extra months rent

Kathryn E.  |  Overall Experience 
Clasificación:
5.0

Amazing staff

KAREN B.  |  First Impressions 
Clasificación:
5.0

The facility at U-haul Moving & Storage at Hwy 124, 2040 Scenic Hwy N, Snellville, GA 30078, was not helpful, they didn't have two 10x10 units, which is what I reserved. They called the Bulford facility and made a resveration for 10x20, which I needed for the 26' truck. I was told they didn't have a 10x20, only a 10x15. So I made a decsion to use the 10x15 and pursue another facility. The claused me stress, gas, and time.

Ismael R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wang X.  |  Overall Experience 
Clasificación:
5.0

It's everything is perfect. Customer service is very good too

JAE HYONG Y. 
Clasificación:
1.0

I would never recommend this location to anyone. The van I received was not suitable to be driving and was not properly checked prior to being rented to me putting me in an unsafe position.

JENNIEVE B. 
Clasificación:
5.0

The service I received from Talara was excellent! I don't know if she is a trainer of new employees or not but she has the type of customer service that is very pleasant, she is very knowledgeable of the equipment and informative of the return and breakdown policies. Big thank you goes to Talara for her assistance!

JULIUS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn W.  |  Overall Experience 
Clasificación:
5.0

The windows and mirrors were extremely dirty that driving at night was impossible. I had to pull over at gas station and clean them.

MONIQUE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Temekia R.  |  First Impressions 
Clasificación:
5.0

The Young Lady was very nice and delightful to work with. A+ !

KEITH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  First Impressions 
Clasificación:
4.0

Very friendly, took care immediately any issues I had. Will go back in the future to rent vans.

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S.  |  First Impressions 
Clasificación:
4.0

When I booked the truck rental and unit rental through the 800 number, they messed up the entire reservation, and I had no unit rental at all. I was very aggravated!!!

steven c.  |  First Impressions 
Clasificación:
4.0

I didn't really like the online process. The account is under my name because of all of the information needed to secure the space. The unit management will be transferred to another person once we can get it straightened out, but it inflexibility of the system prevented me to do what I intended. When is it ever necessary to get an image of both sides of a driver's license, for example? Once we were registered for the space, the communication from the system and the space were all excellent. The people I spoke with were also helpful.

Timothy B.  |  Online Move In 
Clasificación:
3.0

The reason I say average, has nothing to do with the Buford location, Its the location at 4211 Mcever Rd Oakwood Ga. I had reserved my truck AND a unit 2 wees prior to moving. But when I went to the office, Josh told me there was no unit!! It really put me in a bind and had to move my stuff out of my way to the Buford location. Josh was "supposed" to discount the price of the truck rental but I didnt see any discount. I had reserved a ground floor unit at that location , a mile from my home. But instead, I had to movie 15 miles out of my way, to a 3rd floor unit. Just goes to show you people dont care about their jobs or helping these days. Other than that, the experience was stressful!

Debbie S.  |  First Impressions 
Clasificación:
2.0

The staff at the two Buford Dr facilities are terrible people and unprofessional. The manager keep changing the rental policies, just the other day, I was told by the Buford Dr facilities, that now even with a credit card, you must have a contact that can be reached by phone. I was discussed and went to the Lawrenceville Swanson facility, and they did not ask for such ridiculous requirements, just a contact phone.

RONALD G.  |  Overall Experience 
Clasificación:
2.0

You guys keep changing me to much money 💰 and did not care to change the date like we ask you to that made it hard to pay when your SSI check comes ones a month.

jeramus w.  |  Overall Experience 
Clasificación:
5.0

The young lady was extremely professional and very nice . Thank you very much !

tim m.  |  First Impressions 
Clasificación:
5.0

The two young lady's in the office are very nice and respectful

MARK D.  |  First Impressions 
Clasificación:
1.0

My furniture had mold and and was fill of spiders and spider webs. I will never use this facility again, we were so disappointed.

Laishawn D.  |  Overall Experience 
Clasificación:
3.0

Asked for blanket and dolly. None were available, but I think we were charged. Very friendly office people.

Frank A. 
Clasificación:
4.0

I do not think it's fair to have to pay a full month's fee for 2 days of service, as you don't process refunds on move out.

Kimberly R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B.  |  Overall Experience 
Clasificación:
5.0

Good service

ricky d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik W.  |  Overall Experience 
Clasificación:
5.0

Great experience. Office staff, especially the young college age girl was super nice to deal with. Wish I could remember her name..

Jerry L.  |  Overall Experience 
Clasificación:
5.0

Young lady at the desk was awesome-detail, customer focused, really great personality! She should get a raise!

IRIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos P. 
Clasificación:
5.0

Good customer service, manager was very professional and communication is on point. Good job!

Michelle G.  |  First Impressions 
Clasificación:
3.0

Only have single door load and unload for climate control storage - this is not realistic, we had a couch and treadmill that would not fit they the single door to store.

Sharon H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY S. 
Clasificación:
1.0

The staff was extremely restful rude when asked for explanation of my final receipt

MARGARET A. 
Clasificación:
5.0

Very friendly and helpful.

Perry T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHENIKA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ZENON S. 
Clasificación:
5.0

Danielle and her staff were very friendly and accommodating. The process was quick , easy, and professional. I will use them again on my next move.

Teresa B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shawn i.  |  First Impressions 
Clasificación:
5.0

Convenient, clean and friendly.

John L.  |  First Impressions 
Clasificación:
5.0

Great

Carol H.  |  Overall Experience 
Clasificación:
3.0

Reserved a 12 x 6 on Tuesday 12/13.. was told I had to pick it up on Friday at another location in Buford. Got there Saturday morning and the clerk tells me my reservation had changed (I was not notified) and told me to call uhaul.. did not attempt to help me a bit.. went to the Buford drive location. The clerk helped me, but the only 12x 6 they could locate was an hour drive away.. had to settle for a 5 x 8 at another location.. very disappointed at the way this was handled.. I will use someone else next time

WAYNE V. 
Clasificación:
5.0

The young lady that helped me was SUPER AWESONE!! I believe her name was Talara. The golf cart at this location wasn't working so she walked all the way down the hill to the back of the facility to bring up my cargo van!! She was very patient with me and answered all of my questions with a big smile (which I saw in her eyes because she was wearing a mask) I wish all U-Haul employees would follow her example of excellent customer service!!!

DEBRA D. 
Clasificación:
5.0

Great service every time!

Calvin W.  |  First Impressions 
Clasificación:
5.0

EXCEPTIONAL!! The front desk attendant went above and beyond.

Adetola A.  |  Overall Experience 
Clasificación:
4.0

I have a small problem to resolve today and will be in to fix. 1. The storage I reserved online is not big enough 2. My credit card was left in the store and the location was closed by the time I came back up from checking the unit. I called the store number to leave a message and was transferred to customer service where they reserved me a bigger unit, over the phone. The young lady who helped me at the counter was very efficient and I hope this can be resolved quickly this morning. Kimberly

Kimberly R.  |  First Impressions 
Clasificación:
5.0

I reserved a first floor 10 by 10 climate controlled unit a month in advance online. I left Florida at 4 AM to be sure to make office hours. When I arrived, I was told there was no more climate controlled units and my only alternative was a non- climate controlled one. When I explained this was unacceptable, the receptionist was amazing. She walked around the entire climate controlled areas and found one with a tag saying it was clean and ready but was not yet updated in her computer. Amazing service and commitment!!! She helped us find the easiest path to unload and was helpful in every way humanly possible. As she was so great, I apologize for forgetting her name, but attribute this to my exhaustion.

Walter O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRITH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ophelia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayla F.  |  First Impressions 
Clasificación:
5.0

I was in the facility many times. I was the to rent trucks but securing boxes for my move. The staff was always helpful and went out of their way to fill my needs. The assistant manager was promoted the second day I was there and she definitely deserves it.

John G.  |  Overall Experience 
Clasificación:
4.0

The reason to rate above average, because the traffic there is terribly busy!

SU L.  |  Overall Experience 
Clasificación:
1.0

People were always rude and never had enough staff attended

EDGAR C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan C.  |  First Impressions 
Clasificación:
5.0

I have had the unfortunate luxury of moving state to state and around due to my work . You all know how painful it can be ... but what a breath of fresh air when I met Danielle and her team at this facility. Been with them for over year and 6 months Its new, its clean, its well kept, the staff is helpful, nice, always willing to accommodate. They actually "call back" when they say they do. This is probably the 5th time that I have used a storage facility and I have never felt compelled to write a review until here. They deserve the kudos and just wanted to share my experience with others. One last note, I went a note stating we are leaving as I am moving into my new house. On past experiences, Id have to go back.. do a walkthrough with staff and make sure it's clean, etc. This time - They did this for me, I didn't even ask. They called me stating they saw my space, it was clean. Sent me an email with my final receipt without me even asking , thanked me for my business. Amazing. What more can you ask for?

Zamen A.  |  Overall Experience 
Clasificación:
5.0

? don't know

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Bagmary O.  |  First Impressions 
Clasificación:
5.0

Quick processing both in and upon return.

RICHARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W.  |  Online Move In 
Clasificación:
3.0

Storage facility is clean/well maintained. Customer service gal was friendly. We were supposed to also pickup a 15' uHaul truck from this location and they failed to tell us until we arrived at the facility that it must now be picked up in Oakwood, GA (15 miles away). This caused our moving to be very chaotic and not go as planned.

Gina S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kianna B.  |  First Impressions 
Clasificación:
1.0

They did not want to reimburse me my money back after I told him that I wanted to verify that the trailer would fit in a 10 x 10 x 10 would not recommend the spa had a great experience before but not with the staff there

Victor R.  |  Overall Experience 
Clasificación:
3.0

The workers were very friendly and tried their best to be helpful. However, they were not well trained, so the process was a disaster. I understand that you have to hire new people and train them, but they should not be allowed to work with the public alone until they are fully prepared to do so. That was not the case. One of the workers had a better idea of what was going on but couldn't handle two customers at one time. It took over an hour to rent a unit, and still was not done correctly as now I have to go back again to sign the contract that they never had me sign originally. The other customer next to me was there longer than I was trying to rent a unit. The staff was very nice and apologetic, but it was still a very frustrating experience to say the least.

Lauri S.  |  First Impressions 
Clasificación:
2.0

Everyone there Sunday was nice , but it was a nightmare . I was directed to another facility to get a truck and then redirected back to the one by the mall but it was chaos because no one was educated on how to get things done efficiently . One person was brand new and the other was partially new , I went there 3 times that day and it was horrific because they were extremely busy and didn't have enough help . I do like the facility because the other African American young lady always goes above and beyond to help . This day she was helping them over the phone but it still was a very horrendous experience . If I was not I a desperate need to move my things I would have walked out . The other facility in front of the Walmart is worse , they are lazy and does not ever try to help you there , I try my best to truly avoid that one at all cost . The manager needs to be replaced or needs to be educated on how to run these stores correctly . This was the worst experience ever dealing with an storage facility in my 43 years of living !!!

MELISSA J.  |  First Impressions 
Clasificación:
3.0

Management needs to properly train the employees. They were pleasant but completely helpless; it took 40 minutes to return the truck I rented. Also need to do a better job PMCS'ing the truck. Thumping the tires with a stick will not tell you that one is 50 psi low and leaking! The truck had trouble starting constantly and the steering wheel had to be turned about 1/3 to the left to keep it straight. They did not have any more trucks and could not or would not secure me another one. The location is clean and nice but fundamentally useless.

Alexander H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Josh L.  |  Overall Experience 
Clasificación:
1.0

Manager lost the vehicle keys for my reservation. One hour waiting for him to find key while I had moves waiting for me. Also manager said I need some weed. Very unprofessional. Horrible experience. Never will return to that location..

Guillermo S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ORRIN J.  |  First Impressions 
Clasificación:
5.0

It was great. I just didn't think I would find a home and close so quickly.

Xuan N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yajarrah P. 
Clasificación:
5.0

I dealt with three different people and they made me laugh and helped with all my needs and we so kind. I would totally recommend to anyone..

Tiffany G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey N.  |  First Impressions 
Clasificación:
5.0

Great service never had an issue.

Erica M.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

BRANDON E. 
Clasificación:
5.0

The lady who took care of me was very nice and helpful. Definitely a great experience because of her.

PATRICIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thelma P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmayne G.  |  First Impressions 
Clasificación:
5.0

Make rentals all day or at least 8 hours.

Quintin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana J.  |  First Impressions 
Clasificación:
5.0

Loved the staff

Michael S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

michelle b.  |  First Impressions 
Clasificación:
5.0

Danielle, Cody and Ali were always so nice. I rented a storage unit for 9 months and always had great encounters with these three. Great staff and great customer service! If I ever need storage or moving supplies I know where to go.

matthew p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin J.  |  First Impressions 
Clasificación:
4.0

The experience was every thing that I expected.

George W.  |  Overall Experience 
Clasificación:
5.0

Talara Harper was AWESOME!!!

frank m.  |  First Impressions 
Clasificación:
5.0

Easy and efficient

Craig E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

krystal t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxana M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim B.  |  Overall Experience 
Clasificación:
5.0

Everything was GREAT!! The staff was AWESOME!

ANGELA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODRIQUEZ F. 
Clasificación:
5.0

The woman working the desk, Talara, was friendly, confident, courteous and kind. She will go far and I would hire her in a heartbeat to work for any company I'm associated with. It does not matter how good your company is if your first point of contact person is incompetent or unfriendly. She was incredibly helpful to us in the midst of our stressful move.

Tom P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN O. 
Clasificación:
5.0

Thank you!!!!

Joyce w.  |  Overall Experience 
Clasificación:
1.0

Tires have Vibration horrible and charger 20$ because I returned it EARLY (incredible) - amazing

VANESSA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONZO G. 
Clasificación:
5.0

Very professional and friendly; the units are very clean: also a very good location; pricing is reasonable

FREDERICK T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRIS T. 
Clasificación:
4.0

Staff was curteous and friendly. Keep doing what you're doing

Xavier H. 
Clasificación:
5.0

The service rep's were very professional and answered all of our questions.

RONALD D. 
Clasificación:
1.0

Company should make it clear during booking that mobile pick up and drop off (after hours) is not available at this location. This inconvenienced me greatly as I have an infant and needed a babysitter to drop of the next morning at 7am! I also wasted half an hour outside trying to do mobile pick up.

Chianna C. 
Clasificación:
4.0

The only thing I don't like is that apart from my contact information, uhaul also asked me to provide many other telephone contact numbers and other mailing addresses! I was then forced to rent a small warehouse with a friend's address. Makes me feel distrustful. Do you treat me as a crime suspect or something similar?

SU L.  |  First Impressions 
Clasificación:
5.0

The only bad thing was the mothballs smell. It was overwhelming. One of the people has several storage rooms and she has mothballs and I know that is not your fault but you might want her tovcut back or get rid of them

Judith U.  |  Overall Experience 
Clasificación:
5.0

Both staff members were very polite and service with a smile. I just hate to see unhappy customer service. Not here. Thanks for helping make a move more pleasant.

donna t.  |  Overall Experience 
Clasificación:
5.0

I had a good experience with the staff and access to my unit. I selected a drive up unit so I didn't have to walk inside the building. The downside to that is its outside so there was dust on some of my items.

Carolyn W.  |  Overall Experience 
Clasificación:
5.0

After frustration with getting no help over the phone I walked into a location on Buford Ga and the manager there went beyond and above to make sure I was happy. Because of manager like her I would recommend Uhaul as a place for storage and moving.

olivette w.  |  First Impressions 
Clasificación:
5.0

Ms Tyler the employee on Burford Hwy location was the bomb. Her personality, her professionalism, her helpfulness was top 100. If employers could have 10 of her customers service would be fantastic. My husband and I enjoyed this storage place from day one. When we checked in from moving here from Wisconsin Danyell the manager was great also. Thanks again.

VICTORIA B.  |  Overall Experience 
Clasificación:
5.0

The person helping us was amazing and made it sob easy to rent the place.

Rajdeep C.  |  First Impressions 
Clasificación:
5.0

Everything was great, the one problem I wanna bring to your attention is that I reserved a 10x25 unit and even on my receipt that I was given at check in says 10x25 but unit 1001 is most definitely not 10x25.

Luis V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha L.  |  Online Move In 
Clasificación:
5.0

The young lady who helped me was very professional and knowledgeable

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

kristin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliet B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  First Impressions 
Clasificación:
1.0

The representative on site was rude

SHIMIKI R. 
Clasificación:
5.0

Great customer service.

CHARLES J.  |  First Impressions 
Clasificación:
5.0

The sales attendant was very professional and well organized and provided me the quality service that I expect since I have been doing business with U-Haul for over 30 plus years. Gracias

Kevin J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vanessa J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison F. 
Clasificación:
5.0

Shawn was excellent, great customer service. Very helpful.

GUILLERMO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerroid M.  |  First Impressions 
Clasificación:
5.0

Great clean facility

Hardem B.  |  First Impressions 
Clasificación:
5.0

Talara was very helpful, knowledgeable, understanding, cheerful. She is excellent in customer service.

Tina V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joel p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen A.  |  First Impressions 
Clasificación:
5.0

Manager Hall was great. Wonderful experience with her.

VICTORIA B.  |  First Impressions 
Clasificación:
5.0

None. The lady there was super nice and helpful

Myung K. 
Clasificación:
5.0

They where amazing

JOSE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad M. 
Clasificación:
4.0

Danielle and her team were great! Professional and helpful. I appreciate them making my service need easy.

Kisua R. 
Clasificación:
5.0

Great service!

NEWTON M. 
Clasificación:
5.0

Truck had extremely high mileage but performed well with no problems.

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI ARLENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

Very professional

Thomas G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent W. 
Clasificación:
3.0

Drop off instructions vague and frustrating - no drop box, and location requirement for drop off was maddening! Spent 30 minutes trying to get that working and no call in service available.

Lilian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy C.  |  Overall Experience 
Clasificación:
5.0

Great service

Andrea L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gianluca F. 
Clasificación:
2.0

I got an extra $400+ charged days after I made the payment on the receipt. I don't know why I don't have receipts or emails explaining this charge.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliet B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle E.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!

MAUDRETTA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

I would like to say that upon picking up truck and returning vehicle that TALARA was absolutely the best customer service experience I have had all of 2020. This is one of the better ran UHAUL locations for sure.

Marice W. 
Clasificación:
5.0

Outstanding service by this facilities employees. We are very appreciative.

Thelma P.  |  First Impressions 
Clasificación:
1.0

A daily rental should be a daily rental. Not 5 hours. That makes no sense and that's plain greedy.

SAMUSIDEEN I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRIANWISKANAND P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H.  |  Overall Experience 
Clasificación:
2.0

Truck smelled of smoke and the service was really subpar.

robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

Great location and staff were terrific. The young lady was so helpful and made me feel valued as she remembered my name when I came in. Danielle was great and she will make sure she gets you the best deal in town. You will love the cleanliness of the facilities and the rates too!

Chris R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos n.  |  Overall Experience 
Clasificación:
5.0

Gracias

ahmet bircan u.  |  First Impressions 
Clasificación:
1.0

Customer Service was awful. Both check in and check out attendants were rude and not helpful at all. I had the truck for 26 hours yet was charged for 2 full days. Check in attendant said she would talk to the manager about it and leave a note in my file, not done. Check out attendant was rude and would not even listen to my request to speak with a manager. Do not use this U haul location. Doubt I will ever use U haul again

CHERRY N. 
Clasificación:
5.0

v good experience. All employees have been awesome. Only thing is computer would not work for a long time & several people waiting in line b.c sometimes it worked right & sometimes didnt when taking a payment.

Nellie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda f.  |  Overall Experience 
Clasificación:
5.0

Alan was extremely helpful and friendly. And very knowledgeable about the facility.

william a.  |  First Impressions 
Clasificación:
5.0

I had the best experience with everyone I came in contact with. Thanks to every one!

Warren W.  |  First Impressions 
Clasificación:
5.0

I have so wait longer than anticipated because the customer ahead of me had many questions, which delayed me checking out. There was only one staff member working the facilities at that time.

KRISTOPHER JERMA I. 
Clasificación:
5.0

I saw a green snake at the cub and a some roaches

Ginou P.  |  Overall Experience 
Clasificación:
5.0

The young lady was too friendly and kind highly recommended

Jorge M. 
Clasificación:
5.0

Thank you for the wonderful experience. The U-Haul rep (Allen??) was so kind, patient and professional. He is an excellent representation of your company.

Cheryl J. 
Clasificación:
5.0

The young lady who assisted me was awesome very professional and friendly.

Cynthia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sincy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry Z. 
Clasificación:
5.0

Danielle Hall was the absolute best. She was the nicest person we've dealt with in a very long time in regards to customer service. She was extremely helpful and gave us exactly what we needed easily.

Tim F. 
Clasificación:
5.0

Danielle Hall, the manager, was above and beyond what we expected. I sent email to inquire about 10x12 climate availability on a Sat and got a response within 10 minutes. Difficult move from South Carolina was made easier with reserved (2 adjacent 10x20) units accessible to tractor trailer through her. Move in was easy and streamlined. You could tell she really cared about her facility. Clean and easy access to building and storage units (climate controlled)

richard c.  |  First Impressions 
Clasificación:
5.0

Nothing, everything was great!

Ryan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNE J.  |  Overall Experience 
Clasificación:
5.0

Great and friendly customer service

Judith M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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