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george c. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Maitland Blvd
Testimonials From Recent Customers
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Everything is okay
Bleck L.Great staff funny friendly
Glenford C. | First ImpressionsCustomer service was very good
Tony S.The printer didn't work to print my paperwork. I was unable to take one of the other two trucks that had cruise control for my 18 hour one way drive. I have another rental in a few weeks and I hope I get cruise control for it. The staff were very helpful and courteous, however.
Deborah N.Get equipment in your stores. No dollies, no pads, and I have to drive out of the way to get a truck. You knew busy season was coming stock up. Come on, every year it's the same time.
Jeff A.The truck was completely dirty inside (not the cab) when we picked it up. We were given a damaged tow dolly that had obviously been in an accident and we had to use it because we weren't given another option. Just very disappointed in this pick-up, especially with what we are paying.
Chad S.Have my reservation there when agreed.
gisella Y.Amazing customer service! Super nice and great communication.
Rick K.Excellent Service
HUGO S.Recently recommended to my neighbor Jay
TODD MATTHEW H.The poor aspect of my experience was in the manner the termination of my service was handled. I received no notice, and only found out I was supposed to be out in 10 days when my gate code stopped working. Roxie did reach out and make things right (by zeroing out my account and even refunding my January payment) however, the corporate system did not get updated. Because of that, I'm still receiving lien notices in the mail.
cory l. | Overall ExperienceTruck cab was dirty, soda cans and food wrappers on floor. Smelled from cigarettes and other smokable items. Smell was so strong my family could not ride in the vehicle. Back of truck was also needing swept and washed out before we could use it. Brakes need serviced, I had to add window washing fluid. Planning to rent again this week, I'd love for a manager to contact me.
TIMOTHY J.Could not be more pleased. The young man that helped me was great. He even volunteered to move the trailer for me since I struggle to back it up. My entire U-haul experience could not have been better.
James W.I had to come here as my reserved, confirmed drop off location stated they could not accept my trailer at One Dollar Depot 6112 Forest City Rd Orlando, FL 32810 The guys at 7803 orange told me this was BS and any uhaul location can receive any uhaul equipment. So not do business with the forest city location by any means.
Ron W.Franklin was extremely helpful & courteous when my storage unit had a few problems. I would definitely use his facility again. Thanks. Susan
Susan G. | Overall ExperienceHad an RV in lot you closed had to leave. I'm done with Uhaul.
John F. | Overall ExperienceManager was very helpful!
MARTIN K. | Overall ExperienceFrom beginning to the end 100/100.
Claudette G. | Overall ExperienceThe Manager at N OBT in Maitland, FL, Franklyn, was especially helpful. He is a nice guy who cares about people. Thank you again Franklyn
HUSTON S. | Overall ExperienceAppreciate the professionalism
Randy N.Had stuff stolen. Kicking us out. All about the money. Scum haul lost all my business
Donald R. | Overall Experience?
ISIDRO R. | Overall ExperienceEse lente servicio
DAVID C. | Overall ExperienceWe have stored our camper at this facility for more than 10 years and are not happy to find out that will have to store it some place else. We were not notified that this was going to happen. We were told that a letter was mailed but we never received it. I really wish that we could continue to store it here because the location is ideal for us. I wish we had been given more notice and an explanation. If I hadn't called to see why our payment had not been processed, I would never have known about the change. That is unacceptable.
CATHY E. | Overall ExperienceI had a reservation number. The manager couldn't find me reservation. So, he began helping customers that came in after me. I sat there for about 15 mins. Another manager came in. He couldn't find my reservation and he offered me more expensive choices. I'm 68 years old and I didn't want a second level storage space where as I'm to climb up 2 flights on a metal movable ladder (stairs). I couldn't afford the additional cost for a first floor and larger storage. In the moment, I signed up for the higher level unit. By the time I got there a customer the guy assisted before me had blocked me from getting to the second floor. I waited about a half in hour for her to gather items from her things. After a time I decided to cancel the reservation I had set up. I found and storage unit that was slightly larger and $2's more. I felt invisible while the first guy ignored me a was helping people who were coming into the store. I had a reservation for a first floor. Why didn't I get it or a better resolution? I felt unimportant and disrespected. I move from Georgia to Orlando in a short time period. You have lost me as a customer and I would not recommend you.
ARLENE W. | First ImpressionsVery responsive to customer's needs.
Darren S. | First ImpressionsFrank the General Manager went above and beyond to help me and was very attentive. He deserves a raise for his great customer service! It speaks volumes
JUANITA S.Great spot. Friendly and helpful.
Joseph H.Frank is a hard-working man who stepped up to loan me his personal dolly when there was not one available in the store. His customer service made our local move much easier. Thanks, Mike .
MICHAEL O.Frank was always very helpful and accommodating.
Michael L. | Overall ExperienceEntire staff is an asset. Thank you frank!
Randy N.Nothing, your service is the best
harold F.I just had to put a little air in the tire . Juat make sure the tires have the right air. The mamagers at this locatiom we grear !! Hepful amd accomodating . Super serive amd help!
Phyllis B.Everyone was extremely helpful.
GALO P.I-Haul needs more employees like Frank! Very friendly and concerned with your needs.
Robert A. | Overall ExperienceMui bien 👍 servicio excelente 👌
DAVID C. | First ImpressionsGave me the oldest truck on the lot with a broken tow dolly held together with a bungee cord!!
AMANDA T.The staff was very helpful and went above and beyond to provide a great customer service experience. I am beyond pleased with the service. I have already recommended a few people to this facility when they need storage.
TIARA W. | Overall ExperienceThe gentleman that rented the van to me was very nice and helpful.
KEITH S.Dion was very friendly and professional. He made the whole process easy and smooth.
JOSHUA S.It was tremendous to me to be greeted at 7 AM by Dion a professional and helpful individual
Joseph S.Antonio in Harlingen, TX and Mr. Byrd in Orlando were both extremely helpful and courteous. They are the reason I will patronize U-Haul again.
Todd H. | First ImpressionsThis place was an amazing and will recommend this location to anyone that asks.
RYAN J.There was a long line and wait time which is to be expected especially during the holidays but I would not consider doing again.
STEPHANY A.The attendant was very pleasant and polite professional I can't say words it was awesome my experience
IRENE V.The staff and location was great. If this was the closest U-Haul they would have won my business.
DAVID H.I was disappointed that my usual location did not have a vehicle available for me. However, Frank at this location went above and beyond with customer service. I have never experienced this high quality of service at any Uhaul. This is my new permanent location from now.
Nicolette M.The gentleman that took care of me was very patient and nice. Unfortunately I am horrible with names and regret that I don't remember his. His service and customer care abilities are exceptional!!!
Ivanhoe F.Terrible experience, For the second time this location overcharged me I stopped going to this location for a while then i gave them another chance they overcharged me again, never going there again.
AMR A.I am blanking on his name, maybe Daniel, but he was incredibly helpful and he obviously had the customer (me) at the forefront of who he was serving. I originally had the rental set up to drop off at a separate location. But he made me aware that I could drop it off at his location and it would save me roughly $100. It was a couple miles farther of a drive for me, but well worth the savings. Great job by the gentleman who helped me on Saturday November 6th at 8AM!!!
BRANDON L.Frank the manager was extremely helpful
GERARDO G. | First ImpressionsFrank the manager is extremely helpful!
GERARDO G. | Overall ExperienceWe reserved a 10x15 drive up storage unit. Walked up to the service counter and waited for 5-10 minutes before seeing anyone in the building. Once we got checked in, we were taken to the unit to find rat droppings everywhere and ants coming from outside and the unit next to ours. We ended up canceling our unit before moving anything in and moving our reservation (for more money) to the Uhaul in Ocoee which was a great experience. The employee was nice once we met him which is the only reason I didn't give the place a 1 star review.
Brett P. | First ImpressionsFrank and all the employees were professional, efficient and knowledgeable.
J'ANN M.Ensure that other locations will accept your equipment. When you offer customer discount for one rentals and your other stores want take your equipment, other than that all is well
LARRY M.Do what you do
ERWIN B.Nothing needs to be improved, as I walked in I was having a bad day but ur employee Russell Galloway was extremely helpful even though it was ten minutes to closing. Store manger Franklin and other coworker Dion Byrd definitely were in the background with great service also. Great staff at this location.
Randy N.I rated it average just cause I felt like I was dealing with a used car salesman every time I talked to you know who you are plus it was my fault the way I paid the $15 I owed cause my card was compromised my bank card was buying stuff in New York Mayne just a coincidence but I doubt it! It's cool I got the $400 charged back
Karl H. | Overall ExperienceYour general manager, Frank, is a very conscientious employee and went out of his way to make sure that I understood everything and made the experience very easy! In my opinion Frank is the type of employee that U-Haul should strive to represent their company.
Robert A. | First ImpressionsAbsolutely wonder customer service. One of the most friendliest and helpful man I have ever met at a uhaul. Took care of me and my check out process in a snap! Great employees here!
Megan M.Please have the U-boxes prepped and ready on time. I gave 48hrs notice when picking them up.
RANDALL B.This is beginning to be a horrible nightmare.
Alicia M.The service was outstanding. Frank and the entire team always treat me well. I also have my mom drive across town just to deal with this particular location because I know they'll treat her right. Thank you to the entire team.
Randy N.El encargado Franklin Serra, su atención fué excelente y súper profesional
Edgardo O. | Overall ExperienceFranklyn check me in and deliver great service.
Otis M.Very friendly and very helpful. I would definitely recommend this location to a friend or family member.
TAMMI R.Friendly, courteous and knowledgeable! The young man that helped me treated me with respect and made me feel that he was a true professional. I will definitely recommend this location!
STEVEN L.Store Manager Franklyn Serra took my order and was very helpful in getting the vehicle I needed.
Otis M.The quality was excellent customer service was awesome thank you very much very smooth transaction
Arvin G.They are awesome
angel d. | First ImpressionsEverything n everyone was excellent,Professionals,courteous n respectful. As well Nicole was an excellent help. Assisted me gratefully
Rax A. | Overall ExperienceI called months ago canceling my storage. I cleared out my storage prior to the first I was still charged months later. There's no communication. There's also no customer service. I feel cheated and I feel robbed. I want those past due bills waived due to the lack of communication and work ethic at U-Haul.
Sierra B. | First ImpressionsThe Store Manager Franklyn Serra, he is the best. Super friendly and professional.
Edgardo O. | First ImpressionsFranklin was amazing and went above and beyond to assist my sister and I with the truck rental, assisting in the whole moving process. He made it less stressful
Claudia G. | Overall ExperienceYou do need to have 2 workers on a Sunday I never thought it was that busy but it was would of been faster with two in and out
TAMMY L. | Overall ExperienceVery surprised at the quality (negative) of the "second floor" storage units. I thought "you have got to be kidding me". Really ? a second floor you have to climb a portable stairway to ? How do I get a washer and dryer up there ? How about the sofa? Really a shame. I was forced to get a bottom level outside storage for my daughters items. Cost me way more than the "second floor". What has happened to the quality of U haul storage units ? Franklyn very helpful in finding me a unit so I didn't have to go elsewhere. This complaint was not his fault. Units were nothing like the example units shown in the store office. Would not recommend this facility to anyone I know to store here.
robert l. | First ImpressionsStood in line for a self storage key for about an hour for sure. I was charged more then I was being told for a bigger truck that I didn't need.
JAQUAYA R. | First ImpressionsFranklyn Serra is detailed oriented, gives excellent customer service and above beyond helpful. He helped me find assistance to move into the upstairs unit. He apologized for the mistake the former lady Manager made and correctly moved into the unit. Thank you, Franklyn!
VANESSA L. | First ImpressionsGracias
JOSE F. | First ImpressionsDisappointed with gate access hours and that it allows certain access to certain customers.
Sherry B. | Overall ExperienceGreat people!
LARRY H. | Overall ExperienceTommy went above and beyond to ensure I had what I needed
Claudia G. | First ImpressionsThey have a good customer service
Dina R. | First ImpressionsIt is good to inform your clients that that the climate control units do not have roll-up doors. Unfortunately I could not get to store everything. Gracias
Evns C. | First ImpressionsSecond storage there
Glenda G. | First ImpressionsJamie and her associate took very good care of me and were very attentive and helpful with my needs and questions!
Richard H. | Online Move InVery friendly and helpful
JIMMY H. | First ImpressionsConvenient access...staff cordial and helpful. storage unit climate control was good...never saw any bugs...thank you...Terry Griffin
terry g. | Overall ExperienceBest rates for storage! Professional and pleasant staff!
CHERYL P. | Overall Experiencewould not recommend to anyone this location cuz of the manager and the issues ive had with her.
Kamil T. | Overall ExperienceManager was not simpatetic to my situation at that time. I was there for at least 6 month and always paid on time. But the manager unwilling to help or trying to keep a customer happy and to keep a returning customer. I wouldn't recommend to my friends and family. This is why rating average. The staff was friendly and very helpful. The manager is the reason I will never do business with this facility again or recommend it.
Juan L. | Overall ExperienceThere was a hole in the ceiling and my mattress got ruined. It took two days for the hole to get fixed. That hole had been there for a long time because of my shows signs of long term water damage.
Claudia P. | Overall ExperienceQuick and easy. Staff was helpful.
Dennis V. | First ImpressionsTruck driver did fault damaged our storage door and I had been going back to office several times and they haven't fix the storage door. I brought new lock and they didn't fix it yet and not able to lock it
STEVEN J. | First ImpressionsI need a phone reservation for the storage facility. When I got there they told me they didn't have the size storage that I have reserved. It was only after I made a bit of a fuss that they suddenly and almost amazingly found the unit that I had reserved! Not only that but I saw Uhaul Hawks on other units of the same size so I believe that the original salesman was trying to upsell me. When I left the salesman assured me he was going to go check the unit and check me out. He did not do so. It was only after I received an email saying that I still owed money that I found of his mistake. I had to call the facility to get them to go remove me from the system. The unit was fine I was not happy with your staff either upon rental or upon leaving.
CARL S. | Overall ExperienceI dont understand the whole storage unit that you have to access the unit with a warehouse ladder what if you slip and fall. Not safe what's so ever!!!
Jeffrey d. | First ImpressionsVery convenient and easy to use
KIMMIE R. | Overall ExperienceI want to have a storage unit that is convenient for me, and not go only when the office is open: 6pm is a ridiculous time to have to be there by. Having to get a key to open a door to the building in order to get to my unit is sooooo crazy.
holly H. | Overall ExperienceThank for all your great service
santos c. | First ImpressionsStaff were friendly, helpful and accommodating. Gracias.
Cecilia R. | Overall ExperienceThe worst. They said your First month was free a lie . Would never recommend at all
KENNETH S. | Overall ExperienceI moved out of unit but I still receive mail and emails . Asking for payment this needs to stop in which I called to have them stop sending. Still continues to aggravate me..
Glenisha W. | Overall ExperienceStaff always nice and efficient. Appreciated that. Good customer service.
DIANE F. | Overall ExperienceEveryone I interacted with was great! They displayed awesome customer service & professionalism.
Takia R. | Overall ExperienceAn awesome staff & safe facility. :) The only issue I ever had w/the storage was not being able to 24/7 access.
Adrienne L. | Overall ExperienceIt provided what I needed
DREW W. | Overall ExperienceThe unit needs repair work. The door repeatedly was stuck open and had to be forced closed or force it to even stay open.
Ashley R. | Overall ExperienceCustomer service was exceptionally helpful. I travel over 20 miles just to use this location. Thank you!!!
LAURA P. | Overall ExperienceThe staff is great - always friendly and professional. The facility was always clean and well- maintained. I would definitely recommend this location.
Shaun H. | Overall ExperienceAccount was closed but they kept calling about it.
Stephenie M. | Overall ExperienceGreat service
Melissa P. | First ImpressionsSam the manager and all employees were courteous and professional with every encounter we had. My storage area was clean n bug and rodent free as we unpacked it. Yay! Overall experience a 10 / 10.
Dorothy H. | Overall ExperienceThey are offering a parking lot of 40 and I can only use 20 because I block others and could not solve so cancel and I will never recommend them to anyone
Carlos R. | Overall ExperienceOnly wish is that they would clean up the bank storage area. Several pieces of junk in there, even caught someone living in the bank storage area a couple years ago.
BRAD E. | Overall ExperienceThe Staff Was Very Professional. Peace
berlinda j. | First Impressionsi cancel in february but you continue charge me after just check because i send many email for cancel
Ian l. | Overall ExperienceThank you for the excellent service, greatly appreciated it.
David D. | Overall ExperienceThe manager, Sammy Neste-Forman went above & beyond to meet our needs. We were relocating from a different state & she worked with us from beginning to end. We would highly recommend this place...
Victor D. | Overall ExperienceGreat experience very friendly staff was in and out with no issues thank you very much
william s. | First ImpressionsEveryone at this location was helpful and willing to go above and beyond the call of duty.
Kevin L. | First ImpressionsI recently started renting a unit from here and so far every one has been friendly, the facilities are clean and kept up.
Ted S. | First ImpressionsGracias
SUE C. | Overall ExperienceFront desk associates were unknowledgeable and rude.
Naomi C. | Overall Experiencepolite and prompt service
RODNEY R. | First ImpressionsVery friendly and accommodating! Excellent service!
Ammorree S. | First ImpressionsWonderful staff and excellent service. I would definitely use that facility again!
lisa b. | Overall ExperienceVery good customer service. This is my second time returning as a customer.
John D. | First Impressionsbased on my interactions with staff recently, which have been great. Everyone was polite, efficient and helpful unlike a year ago when I encountered some of the worst customer service I have ever seen
Tara W. | Overall ExperienceI had my storage room for 1 1/2 years. Everything was intact no rodents in my belongings, everything was safe and sound. Thank you Uhaul!
Arlene G. | Overall ExperienceStaff was always friendly. Kept facility very clean and presentable
Jennifer H. | Overall Experience