Customer Reviews for U-Haul Moving & Storage at Main St

4,869 comentarios

1206 N Main St   Bloomington, IL 61701
(Bus 51)

(309) 829-3337

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(309) 829-3337

1206 N Main St
Bloomington, IL 61701
(Bus 51)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Associate was very polite and great to work with.

matthew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
4.0

we called for after hours check in wanted to know what to do after 45 min got call back and said lock truck turn in key

JOE S. 
Clasificación:
5.0

The truck share 24/7 app and interface is unusable. The manager of the local office was extremely helpful and made the rental experience a pleasure. Advice to future renters: pick up and return with the guys in the office. Your life will be so much easier for it.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Levi S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carson W. 
Clasificación:
5.0

Matt, & Andrew were wonderful customer personal. I will rent another truck or van because of these professionals.

MOHAMED N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

Air freshener inside motor vehicle

Ayana J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle D. 
Clasificación:
1.0

Literally drove less than 6 miles, filled the car up with 3 gallons as never left the car stalled or anything. Yet I get hit with a 38 dollar extra charge. Asked for it to be 3/4 I have a picture of it being there I get showed a gage that its less than that absolutely ridiculous

Ross T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janelle W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luke L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marlan T. 
Clasificación:
5.0

make the locks easier to open haha, i was worried for a minute that i was screwed

Alexandra N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
3.0

Had water leak all over stuff as it was raining that day and damaged my goods.

Shashank B. 
Clasificación:
5.0

The trailer had debris left on the floor from previous user. I had to sweep it out with a broom when I got it home. When we unloaded the trailer I noticed there was what looked like motor oil or grease on the bottom of everything that sat on the floor. It actually ruined a few items because the oil would not come off.

Timothy P. 
Clasificación:
4.0

It would be nice if you would just let us borrow your trucks and keep it full of gas. The ride was great!!!!!! Service was the best!!!!

DeWitt B. 
Clasificación:
5.0

Nothing. I had a really pleasant experience with the Main St. U-Haul in Bloomington, IL. I would definitely rent from them again.

Nicholas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaela K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenette T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
5.0

The staff were the nicest two people my husband and I have worked with in awhile! I was very impressed with the overall great attitudes, and attentiveness!

KRISTOPHER W. 
Clasificación:
5.0

I would wish for them to have a better location with more room for parking and getting in and out of the lot. Excellent service!

Judy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amasa P. 
Clasificación:
2.0

Pickup was excellent, the employee inside grabbed the keys for me immediately so I could take off and get to moving. Drop off not so great. There was no easy, convenient parking available especially for a 26' truck. I put the truck in a parking spot next to their return area. A different employee (older, long gray hair in a ponytail) was there to receive the keys and then asked where I parked. I told him where and why I put it there. He literally insulted me in front of other customers saying that “I was dumb for parking there” and kept mumbling what I'm sure were other insults as well. I don't understand the need to insult a paying customer who also just got done working their tail off making a whole home relocation. There is conflict and there is confrontation. He chose confrontation which is not great customer service. I don't see why a response of “ No problem, we have guys here that can move it so that temporary spot is totally fine!” Was not used in that situation!!!!!! What started off as a perfect experience became a terrible one and for that I believe said employee should have some sort of discipline.

Roderick S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Moriah D. 
Clasificación:
5.0

No improvement needed. Fast service, trailer was hooked up to my truck and off I went. Returned the trailer a few hours later and I was out of there in less than 5 minutes. Easy, fast, and the 2 gentleman working both had very good customer service personalities!

Daniel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry W. 
Clasificación:
4.0

The worker was nice and helpful with our questions but was a little rude when we said we had to park in the UHaul lot across the street because the lot on site was blocked

Brandon M. 
Clasificación:
5.0

I needed a small trailer to move some landscape material. Got on the local website and reserved one for pickup in 2 hours. Showed up at the store and the young lady behind the counter and young man out in the yard were extremely helpful. The trailer was ready to go; check-in and pickup went very smoothly and I was able to finish my landscape job and return the trailer same day. All in all, a great experience!

Ray H. 
Clasificación:
5.0

There was an initial mix-up where I had to return truck. Dolly got left in the first truck. Didn't replace it but gave me credit for not having it.

Kimberly K. 
Clasificación:
5.0

Employees are friendly and helpful

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haleigh C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
3.0

The facility was nice, but once there I was charged an excessive mileage fee, which I found to be in poor taste, especially since I had used my own money to gas the vehicle up since I found it on empty. And filthy. I certainly had not been in that cab any longer than necessary for my trip. Lame.

jay P. 
Clasificación:
5.0

I have not received a final bill for my rental experience from Friday, April 8.?? Scott Kemp Bloomington, IL 61701 309-531-0418 sakempcr@gmail.com

Scott K. 
Clasificación:
5.0

Very easy to get in and out, quick service

Scott B. 
Clasificación:
5.0

trailer worked perfectly.

Richard M. 
Clasificación:
5.0

Mr. Mathew too good care of really good, his level of Professionalism is exceptional, very knowledgeable. He helped me in every inch of the way to make sure my rentals are possible. Thank you Mr. Mathew, if I'll to choose a U-Haul another time in that area, I'll choose your location.

Alexander A. 
Clasificación:
5.0

Great

LEVAR W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
3.0

you charged my credit card an additional 89.90 that i did not authorize and there was no damage to the trailer i tried calling and emailing i have not received a response from uhaul as to what happened

Matthew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley R. 
Clasificación:
4.0

El cliente no dejó un comentario.

steve B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

Matthew and his team are awesome. Great customer service and they care about local customers.

Ann E.  |  Overall Experience 
Clasificación:
5.0

We had to do online return. I tried it on the app and it was terrible. It wouldn't accept the pics. We had to go to the website.

Holly I. 
Clasificación:
5.0

Return customer deposits faster

Staycea W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYESH P. 
Clasificación:
5.0

Very accommodating, friendly, no hassle and smooth transaction. Thanks, Matt was excellent!

David L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josephine C.  |  Overall Experience 
Clasificación:
5.0

Vehicle was ready on-time.

Dennis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIK P. 
Clasificación:
5.0

Great Customer Service!

VICTOR N. 
Clasificación:
5.0

The people here are friendly and helpful. I rent frequently, and this was the best experience I have had so far.

DAVID B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Precious P.  |  Online Move In 
Clasificación:
5.0

Both gentlemen at the counter were extremely nice and helpful thanks again

Precious P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

Great experience!

PAUL E. 
Clasificación:
5.0

The employees at this location are the kindest people. I unfortunately use uhaul on the regular and they take such good care of me.

AMY P. 
Clasificación:
5.0

The ford cargo van was fabulous! It was so nice and handled so well. It was easy getting things in and out. Highly recommend! And everyone was so nice and helpful at the store!

LISA A. 
Clasificación:
5.0

Great customer service!!!!! :-)

ADRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANT W. 
Clasificación:
4.0

I realize keeping equipment clean in the winter is a struggle, but when I get covered with salt every time I touch the equipment, it's not a pleasant experience. Other than being salty, the equipment performed perfectly and the staff is extremely pleasant.

DOUGLAS M. 
Clasificación:
4.0

Not the locations fault but some other way to return equipment. I know it got busy but the line was almost in the street after I dropped my truck off. Personal were very friendly and helpful though!

BRENTON W. 
Clasificación:
2.0

The truck return was full of trucks being cleaned (they filled the whole parking lot end to end), so I had to drive around a couple times until I could find a place to park the truck. Neither employee wore a mask, and another customer and I waited in the lobby for several minutes before someone came to help us.

Erika S. 
Clasificación:
5.0

Great customer service! The fellas working were very nice and helpful!

BRANDON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josephine C.  |  First Impressions 
Clasificación:
2.0

The front desk was filthy. The store was a cluttered mess. The employees weren't wearing masks.

Eric W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzanne M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLARK I. 
Clasificación:
5.0

Keep up your good work.

WILLIAM A. 
Clasificación:
5.0

Very thorough and personable Terrific experience

Rick B. 
Clasificación:
5.0

More staff to help line move faster

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKISHA M. 
Clasificación:
5.0

I have rented a motorcycle trailer from this location several times and I've always had great experiences. Matthew is quick, friendly, and helpful throughout the rental process.

NOAH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFTON S. 
Clasificación:
3.0

Drive through drop off inaccessible and congested. Personnel friendly but difficult to find.

Grant W. 
Clasificación:
5.0

I was completely satisfied. Thank you so much for being flexible for my needs. You have an awesome staff!

MICHELLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley S G. 
Clasificación:
5.0

Excellent and efficient service. Thanks for your commitment!

Andrew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER S. 
Clasificación:
1.0

I told them that I was going to come in and pay my remaining balance and they tool matters in they own hands and took the money off my debit card,the money that was on my card was to help me finish moving

Winston B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NATILIE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Demitri C.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and polite and went above and beyond to provide excellent customer service.

dawn H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura D.  |  Overall Experience 
Clasificación:
5.0

Manager Kaleb extremely friendly and helpful made it very easy to rent a truck and storage.

ARIANNA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura D.  |  First Impressions 
Clasificación:
5.0

Ty for your business

Laureena G.  |  Overall Experience 
Clasificación:
5.0

the staff was amazing and super helpful. the initial space we requested was too small. They were able to quickly identify another unit that would work better. Overall really professional and friendly.

Julie C.  |  Overall Experience 
Clasificación:
4.0

I ended up getting two units based on what showed available online, but there looked to be larger climate controlled units I might have been able to just use one unit with.

Clayton S.  |  Online Move In 
Clasificación:
5.0

Andrew was extremely helpful! We forgot our keys to the trailer lock and he was able to cut it open. Otherwise we would have had to drive 4 hours to get the key! Super nice and pleasant!

Julie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dassou N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dassou N.  |  First Impressions 
Clasificación:
5.0

In the unit we had there was water damage. We did not have a lot of stuff. But someone might. When we moved in our stuff the place smelled like Pot. Not cool.

Adelaide S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINE S.  |  First Impressions 
Clasificación:
5.0

I always get really good service from my location. Matt is exceptional at his job!

JACQUELINE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON R.  |  First Impressions 
Clasificación:
5.0

Excellent service

Michelle R S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Garrett C.  |  First Impressions 
Clasificación:
2.0

Matt the manager was very degrading every single time he spoke to me. I had a difficult time maintaining my storage unit and let him know that I was doing the best I could. The conversations were rude and demanding, and I felt very anxious trying to speak with him regarding my past due bill only due to the pandemic. His service was unprofessional, untimely, his staff was the same. I never write negative reviews but just the thought of having to deal with him one more time is why I just gave up on my stuff.

Angel F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samina H.  |  First Impressions 
Clasificación:
5.0

Staff was excellent, knowledgeable, and very helpful with getting me set up with the right size truck and unit for storage.

Kenneth A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jane K.  |  Overall Experience 
Clasificación:
5.0

Matt is Very knowledgeable and friendly! :)

Cathi S.  |  Online Move In 
Clasificación:
4.0

Friendly and willing to walk you through the storage units to find the best size.

Charles M.  |  First Impressions 
Clasificación:
4.0

staff was incredibly nice and helpful. only complaint is tiny parking lot and very crowded.

Greg W.  |  Overall Experience 
Clasificación:
5.0

The staff went above and beyond in helping me clear out my unit, and delivered exceptional customer service.

bryan e.  |  Overall Experience 
Clasificación:
5.0

excellent service easy to work with

Anna P.  |  Overall Experience 
Clasificación:
5.0

They were helpful and made my moving experience real smooth

Mariah B.  |  First Impressions 
Clasificación:
5.0

The service was great! No hassle! The staff was awesome!

Manesha m.  |  First Impressions 
Clasificación:
4.0

Great people fast lines

Marcia H.  |  First Impressions 
Clasificación:
1.0

I was not pleased with the overall service received at this facility. Uncle Bills Storage in town is the place to utilize if you are in the storage market. Great pricing and great folks.

keith b.  |  Overall Experience 
Clasificación:
5.0

very helpful staff

Bojan P.  |  First Impressions 
Clasificación:
3.0

Didn’t know about free storage unit upon rental upfront.

isaiah b.  |  Overall Experience 
Clasificación:
5.0

Nice helpful people.

Irene D.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful staff

Dawn J.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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