Customer Reviews for U-Haul Moving & Storage at Main St

2,181 comentarios

3197 Main St   Hartford, CT 06120
(Btwn Tower & Cleveland Av)

(860) 249-5623

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(860) 249-5623

3197 Main St
Hartford, CT 06120
(Btwn Tower & Cleveland Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

They were awesome

BESSYE M. 
Rating:
5.0

Customer did not leave a comment.

LAMORRIS J. 
Rating:
3.0

I think the location is okay. The location was just understaffed. The equipment was not well maintained. The windshield wipers did not work. The steering was really wonky. The steering wheel had to cocked 45 degrees like your were making a right turn in order to go straight. The truck was also beat to hell. The ford logo was missing on the front. There were scratches all over it. There was a dent in the front bumper. I am always hesitant to accept this type of rental because it's so damaged and I'm afraid UHaul will blame me.

JOHN S. 
Rating:
5.0

Very friendly and helpful

BRANDON S. 
Rating:
5.0

Do the same thing . Keep the same good attitude

JASHAWN L. 
Rating:
5.0

I think the best part, the greeting I received, immediately after I opened the door. It was warm and welcoming. I think you would set the tone for everyone's experience right from the start. I think her name was Samoya. She also was quite efficient. I had my own dolly and didn't need the boxes she suggested. However, the suggestion for extra blankets we took, even though we ended up not needing them. Anyway, an all around great experience. I'll be sure to leave a good review on Google.

BRADBURY S. 
Rating:
5.0

Customer did not leave a comment.

Gerald T. 
Rating:
3.0

Be more specific on the different charges. How and when charges are applied.

FITZROY B. 
Rating:
5.0

Very professional customer service.

CHARLES C. 
Rating:
5.0

The service was great The employees were very curious and helpful

DARREN T. 
Rating:
5.0

I found the staff to be very helpful and knowledgeable on the U Haul product.

Andrea J.  |  First Impressions 
Rating:
5.0

Service was awesome.

GLENN B. 
Rating:
5.0

The 2 people working at the UHaul were fun, helpful, and very pleasant. It was a very nice experience. Samoya & Deyedia were outstanding. Thank you, Rich Polwrek

RICHARD P. 
Rating:
5.0

DiEddia and April are the nicest, most professional and competent employees Uhaul has EVER hired! I am 57 years old and have dealt with Uhaul for over 40 years and these 2 women should get DOUBLE of whatever you are paying them now AND they should train the rest of your employees on how to act, treat people and run a store! They are EXCEPTIONAL!!! A+++++ John and Barb Sanford Plainville, CT

john s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

This was a great pick up & return Loved the whole team on Main st in Hartford

DAYLE B. 
Rating:
3.0

It took 3 calls to get things sorted. I felt it could have been resolved the day after I rented the unit and cancelled.

james n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB J. 
Rating:
5.0

Customer did not leave a comment.

savannah g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

I rent often from this location. Always friendly and helpful. Central location. Great management.

ALICE T. 
Rating:
5.0

Customer did not leave a comment.

YUVRAJ D. 
Rating:
5.0

Customer did not leave a comment.

NORMAN S. 
Rating:
5.0

If a customer return a vehicle with low gas then the customer will be charged for the gas however if the customer Returns the vehicle with 1/4 of a tank more than it should have I don't see what's wrong with making an adjustment

RONNIE S. 
Rating:
2.0

The last 2 rentals in as many years required an E-Alert for my name to be removed before I could rent a van. Not sure why the manager at that location puts an E-Alert on my reservation/name.

ANTHONY L. 
Rating:
3.0

Customer did not leave a comment.

NATASHA R. 
Rating:
3.0

Customer did not leave a comment.

ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

SHEILA R. 
Rating:
5.0

Customer did not leave a comment.

Winnifred W.  |  Overall Experience 
Rating:
5.0

Well stocked and maintained. Courteous and knowledgeable staff.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Excellent service! that lady who worked on the 9/20 was above and beyond !!! five star rating every step of the way!!!!!

COLLIE H. 
Rating:
5.0

I love the crew at this location. I'm there 4 or 5 days a week.

WILLIE R. 
Rating:
5.0

Honestly except for may be having another representative available, nothing. I felt bad Manager seemed to have some employee issues BUT She NEVER took her mind off my needs as a customer and did an AWESOME job with my rental.

Anthony G. 
Rating:
5.0

Great service

BRUCE J. 
Rating:
5.0

Customer did not leave a comment.

JOSE F. 
Rating:
1.0

Very rude employees.!

MORGAN M. 
Rating:
5.0

Customer did not leave a comment.

DANITA K. 
Rating:
5.0

Customer did not leave a comment.

DELORES D. 
Rating:
5.0

Customer did not leave a comment.

Saul D. 
Rating:
5.0

You have sign—“Returns” with an arrow. I would have been better guided at the start of my rental by a sign that said—“Truck Rental” with an arrow.

HDAVID C. 
Rating:
5.0

Customer did not leave a comment.

PAMELA A. 
Rating:
5.0

Manager was professional and helpful.

JUILET G. 
Rating:
5.0

Customer did not leave a comment.

MARIAH S. 
Rating:
5.0

Very friendly and helpful staff!

GORDON D. 
Rating:
4.0

Customer did not leave a comment.

Darius L. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
4.0

This was not where I was supposed to drop the trailer off. When I went where I was supposed to go he said there had been a change and he gave me a different address. No one contacted me about this. Also no one contacted me before I picked up the trailer.

GUY P. 
Rating:
5.0

The young lady who manages that location is as professional as they come. She is a dynamic asset to the corporation. I personally think she is corporate material. She truly understands the meaning of customer service. Excellent personality and a real professional approach to her work. Even while I was waiting to get my vehicle it was just a pleasure and so refreshing to watch her do her job. This young lady is a tremendous asset and I hope you realize what a treasure she is. In an era of lacking customer service it was just so nice to see someone who seemed to relish doing a great job for her customers. I could write a lot more but I think you get my point. SHE IS A FANTASTIC EMPLOYEE AND YOU GUYS ARE MORE THAN FORTUNATE TO HAVE HER AS A MEMBER OF YOUR TEAM!!

THEDRESS C. 
Rating:
5.0

April and her staff are efficient and a pleasure to do business with. Highly recommend this U-Haul location.

SHARON P. 
Rating:
4.0

Do not book or reserve a Uhaul truck with 80 Granby St. The location was empty and there was nobody there to give us the keys to the truck. Thankfully went to 3197 Main St Hartford, CT 06120 and had the pleasure of having April Soto help with our debacle. She was professional and was able to provide stellar customer service. April if you are reading this, thank you so much and thank you for the iced tea.

BRENT D. 
Rating:
4.0

My initial reservation was confirmed for a truck located at the Windsor Locks location, then subsequently was changed to the Hartford location. I don't understand why the location wasn't known when the initial reservation was made - seems like a pretty basic function of a reservation system to know where inventory is. Other than that, the overall experience was good.

Maurice L. 
Rating:
5.0

Very friendly and helpful . More staff may be beneficial

Frank F. 
Rating:
5.0

April was very helpful and the rest of the staff also. Very nice service.

CHRISTOPHER M. 
Rating:
2.0

The truck kept pulling when you use the break and it didn't looked clean the lock to lock the back door fell off and is no good

Keila M. 
Rating:
2.0

Your workers were good, I paid way too much. I will never use uhaul again

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

Patrice M. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

MARC C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN Z. 
Rating:
5.0

Hire me as an new employee.

RONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Mika B. 
Rating:
5.0

Quick service in, and out. Perfect 👌

MARLON J. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

ALVIN W. 
Rating:
5.0

Excellent

ROCKEYA C. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS C. 
Rating:
5.0

Tehe agent have great peoples personality, wonderful personality to be in front office she servd as if she wants you come back soon to that location. Great choice.

DORRICK G. 
Rating:
5.0

The person at the desk was extremely friendly, helpful and answered all questions! Actually the best U-HAUL person I've ever dealt with. The only complaint I have is that the location is in a questionable part of town, but otherwise everything was well organized and well run with a great staff!

ADAM D. 
Rating:
5.0

There is nothing to improve upon from my opinion. This is one of the best UHaul's I have ever rented from. The staff was very friendly and accommodating. April was very professional and answered all of my questions. She had me on my way within 15 min after getting there! Also I had to extend my time and the staff whom answered the phone was again super polite and friendly and assisted my with that change. 5 stars for this UHaul!!!

Tim W. 
Rating:
3.0

I've come to realize that I need low expectations for U-Haul rentals. The trailer was promised for 4:30pm (emailed to me from a regional person), but when I arrived, I was told the auto transport would not be available until the next day. Miserable way to start a long move… one day late because of U-Haul. One tire was essentially bald which I reported when I took the transport. Then when I went to strap my vehicle on the transport at home I realized one of the 2 tire tie down straps was torn off so the tie down on one side was useless. When I called I was told I could come back and they would fix it. I was already a day late for my move so I used what I had and strapped it down.

CHRISTOPHER S. 
Rating:
5.0

Great service.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Great service!

PAMELA S. 
Rating:
1.0

More workers are needed.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
1.0

Three times had to change truck and location. No staff, one useless staff member. Two people ahead of me had reservation and equip was not there. I had to wait 10 minutes to get truck key. Inside staff said to talk to outside staff. Outside staff said go inside. What a train wreck. Terrible experience.

STEVE M. 
Rating:
5.0

Customer did not leave a comment.

JASON F. 
Rating:
3.0

Horrible horrible experience . Called and made a complaint still haven't heard back from the Manager or the big boss WIll! Will be calling again tomorrow

Tiffany V. 
Rating:
5.0

great customer service.

audrey C. 
Rating:
5.0

They have make sure everything is working and and do a better inspection

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Subhash P. 
Rating:
5.0

Drop off was quick and thorough ,She was awesome very sweet and respectful. She's a great asset to your company

Mitzi A. 
Rating:
5.0

Tell workers to stay off there cell phones

JAMES W. 
Rating:
4.0

Returning the vehicle using the app was not easy. It flat out did not work. Staff was friendly and helpful though.

Corey F. 
Rating:
5.0

Customer did not leave a comment.

Tony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian P. 
Rating:
5.0

I asked for a GMC but got a FORD. The ride was ruff and some furniture got broken. Other than that the staff was very professional, helpful, and friendly. Good Job!

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

ARLENE D. 
Rating:
5.0

April the location manager was AMAZING and EXTREMELY helpful!! She really knew her stuff and is very customer oriented. I definitely understand why she's just doing manager but I think she should be regional or district manager this is a type of customer service you need at all locations.

Asriel M. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
3.0

Make sure the reservation assures the customer they will get the truck at the reserved location. I had to travel 15 miles to get my truck since they moved the location. And, no one communicated the change to me. Very unhappy!

WILLIAM B. 
Rating:
5.0

Costumer service was excellent! Must be new workers because they were a big upgrade from my last visit. Please tell them I appreciated the kindness of their wonderful service. ❤

ELICIA J. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Very easy pick up and drop off

WALTER L. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
5.0

Customer did not leave a comment.

ELMER C. 
Rating:
5.0

Check the tire pressure of the trailers. When the trailers are empty, there is no way to tell if the tires are under inflated. Once I added the vehicle to the trailer, one tire was noticeably flatter than the others. I drove for about 20 miles until I got to a gas station that had air. The tire was too hot to touch. I checked the pressure in all 4 tires. Three were between 50-65 psi. The low one was at 20. Very dangerous. If I didn't notice it when loading, it is very likely I would have had a severe accident since I drove 250 miles with the trailer loaded. Very disappointed with this situation.

DANIEL H. 
Rating:
5.0

Very friendly staff. Called to make sure we were still renting after we were half an hour late for our pickup. Glad they held our truck for us.

GREGORY ROSS B. 
Rating:
5.0

Both staff members , at pickup and drop off were exceptional! I wish I remembered their names. I will definitely use this location again.

Melanie C. 
Rating:
5.0

Lady at the front desk was amazing and nice to talk to. The guy was extremely helpful and pleasant

SHAWN M. 
Rating:
4.0

Service manager was knowledgeable and efficient.

CAVALENE S. 
Rating:
5.0

Customer did not leave a comment.

NELSON C. 
Rating:
5.0

Customer did not leave a comment.

Leslie M.  |  Overall Experience 
Rating:
5.0

Ms. April Soto did an excellent job of explaining the process of renting storage space. She was very receptive to my questions. I appreciated her patience. I also witnessed her concern for other clients as well. She does an incredible job in making sure the 3192 Main St. location is one of the best operated U-Hauls in the state of Connecticut. Thank you Ms. Soto!

Mark G.  |  First Impressions 
Rating:
5.0

None

Ian T.  |  First Impressions 
Rating:
4.0

I like the policy there.

dorothy c.  |  First Impressions 
Rating:
5.0

I never had an issue with getting in or out. The first time I came to get something out of my storage unit the lady who was present was extremely helpful. Thank you Main st U-haul.

Alana M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

czarina s.  |  First Impressions 
Rating:
3.0

This new U-Haul team much more professional than the previous manager.On Tuesday 4/6/2021, will be my fourth time doing business with April and her crew in the past two weeks. I will continue to do business with this U-Haul team.

Alvin H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AQUANNA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy F.  |  First Impressions 
Rating:
5.0

Probably the friendliest, easiest, and most accommodating customer service I've ever had anywhere. Thanks a ton!

Aaron G.  |  First Impressions 
Rating:
4.0

Staff was very helpful

Andre S.  |  First Impressions 
No reviews have been submitted for this location.

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