Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I couldn't find anyone when I dropped the truck off around 6:30 so I just left the keys on the counter because I had to run out.
Andrew R
Rating:
4.0
The van I received had a left rear taillight not working
I didn't know until the Tonawanda police pulled me over
Also the right tire low light was on.
I returned it
And received another one.
michael a
Rating:
5.0
Customer did not leave a comment.
Rodney T
Rating:
5.0
Customer did not leave a comment.
Stephen M
Rating:
1.0
The fuel level was zero when I got into
The truck, but the paper marked as full and this cost me $95-100
Daniel M
Rating:
5.0
Customer did not leave a comment.
Nydia M
Rating:
4.0
The van was not clean my first taught was Covid 19
Gloria S
Rating:
5.0
Customer did not leave a comment.
Marissa M
Rating:
3.0
They could work on time management, & customer service.
Yolanda S
Rating:
4.0
Staff was very accommodating and friendly. Remarkably so.
William S
Rating:
3.0
I had been extending my truck rental all week when this morning my truck was taken from the lot that i parked it in...now I'm being charged over 1300.00 for this company "finding" and taking my truck!
Marcus N
Rating:
5.0
I would not go nowhere else in Buffalo I've been going there for over 10 years and management and employees it's magnificent
Delbert P
Rating:
2.0
The customer service agent was rude and not helpful at all. I understand the job isn’t ideal and we all have bad days, but a job is a job. We all go through it and they shouldn’t take it out on the customer.
Alex P
Rating:
5.0
Great customer service and easy access to and return of equipment.
Mark D
Rating:
4.0
Customer did not leave a comment.
kevin p
Rating:
4.0
Customer did not leave a comment.
Julia C
Rating:
4.0
I received 2 less furniture pads than quoted. Thankfully it was reported initially and I wasnt charged. Count your pads! I know it is difficult because one is moving and you just want to get out of the center.
I do wish that they would just hook me up with the Niagara falls Blvd/sheridan center. Going to the main street center is not convenient for me . I live in North Town.
I live just .3 mile from Sheridan center. I was told the buf center was an extra 4 miles. Sure, but 4 miles is equivalent to an extra 36 min during rush hour traffic.
Overall I am satisfied with uhual. My truck was very new and clean. The people at the main street center were very professional and helpful. Thank you Isaiah B.
matthew d
Rating:
5.0
Customer did not leave a comment.
Veronica P
Rating:
4.0
Only concern was the truck only had a half a tank of gas as we picked it up. It was snowing and we had a schedule so the half a tank required a stop for gas. Otherwise it was a good experience
Ronald A
Rating:
4.0
Parking was mixed up.
It was just after we had Snow, but there were U-Haul vehicles every where.
This could be improved on.
Laurel H
Rating:
5.0
Customer did not leave a comment.
Christopher N
Rating:
2.0
Customer did not leave a comment.
Devondal D
Rating:
5.0
Customer did not leave a comment.
Estherlin P
Rating:
5.0
Customer did not leave a comment.
Zaria D
Rating:
5.0
I would recommend you in a minute!!!
JAMES S
|
Overall Experience
Rating:
5.0
Answering phone calls would help other than that I had no problem
mikeyla w
Rating:
4.0
Customer did not leave a comment.
Stephanie L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erika L
Rating:
4.0
Ball joints in truck are bad, repairs should made. It's very dangerous
William C
Rating:
5.0
Customer did not leave a comment.
Martin B
Rating:
5.0
Nope thanks for always having my back
LUIS B
Rating:
3.0
Customer did not leave a comment.
AMBER C
Rating:
3.0
Better interaction with customers
John S
Rating:
4.0
Work with customers when something unfortunate happens. As I went to refill tank the needle wasn't moving the way it should have to show for the amount I had put in. So I added more gasoline and the needle moved slightly so as I stared to drive it still hadn't changed. It wasn't until I made a stop by my house before returning vehicle that I noticed the needle had finally moved. Mind you this was after I had shut it off and restarted it at my house. But instead of it being at the halfway point it had went all the way to the 3/4 mark. I was met with resistance as to whether this was true by management. Yet I was supposed to be getting a call from someone from Corporate as I told manager, I'm still waiting because soon as I hung up I made a call to Uhaul only to find out what I said wasn't stated it was stated as resolved. 🤔
Rhonda C
Rating:
5.0
Customer did not leave a comment.
Joseline P
Rating:
5.0
Always courteous, competent. Today, they let me know that I had left tool cases in the back of the van before I left. Oops
Scott R
Rating:
3.0
I specificially told the representative , I was driving from Buffalo new york to Cleveland Ohio. When I arrived at the U-Haul Store to pick up my truck it had a third of Gas in the tank. I seen this by no means can I drive to Cleveland Ohio . I had to make a decision and I drove the U-Haul truck and put gas in the tank. I want U-Haul to reimemburse me for putting gas before heading to Cleveland. Thank you for your timely response.
Dia B
Rating:
5.0
Customer did not leave a comment.
Mike B
Rating:
3.0
Customer did not leave a comment.
Sammie D
Rating:
5.0
Everything was excellent staff and equipment , thank u
Cedric B
Rating:
4.0
Customer did not leave a comment.
Terrie K
Rating:
3.0
Need to hire happier people. Person handling the transaction had no Customer Service skills or common courtesy. I'm sure they deal with many miserable and/or shady customers, but they shouldn't treat people with a better demeanor. He just seemed like he didn't want to be there. I stated that I completed the on-line paperwork. Also, not sure why he needed a picture of my license with (what appeared to be) his personal phone. Asking questions was futile due to his curt responses., He seemed put-off with all basic interaction.
Raymond L
Rating:
5.0
very efficient operation...pick up and drop off was timely and complete.
christopher t
Rating:
5.0
Customer did not leave a comment.
Megan B
Rating:
5.0
First of all, the customer service was excellent. I was in and out very quickly. the truce was waiting for me when I finished my transaction. Thumbs up for service.
denise c
Rating:
5.0
Customer did not leave a comment.
Gerald R
Rating:
5.0
The two gentlemen working were very friendly, thorough, and quick. I had great service coming in to pick up, and dropping off.
Tammi F
Rating:
5.0
Customer did not leave a comment.
Jazmin P
Rating:
5.0
Manager was helpful and truck was very good
David H
Rating:
5.0
Staff were friendly and knowledgeable. Highly recommend this location!
SueAnn S
Rating:
5.0
Customer did not leave a comment.
Mike B
Rating:
5.0
Customer did not leave a comment.
JAMES K
Rating:
4.0
Customer did not leave a comment.
Laura I
Rating:
5.0
Customer did not leave a comment.
Tameka E
Rating:
4.0
Customer did not leave a comment.
Donald B
Rating:
4.0
Customer did not leave a comment.
Jermaine V
Rating:
5.0
Customer did not leave a comment.
Carmen S
Rating:
5.0
Customer did not leave a comment.
Lauren C
Rating:
1.0
Didn't agree with the fuel charge
Alonzo P
Rating:
5.0
Everything went well. We will rent another u haul in the fall and this time we will be willing to take an extra trailer.
MARYANN M
Rating:
3.0
Customer did not leave a comment.
MARY C
Rating:
5.0
Nothing the staff was very friendly and professional. Nice job Damir
Albert o
Rating:
5.0
The customer service was GREAT and it's never a long wait.
Shenaya W
Rating:
5.0
I would easily recommend. Equipment was in top shape, tires fully inflated. Quick in and out. Extremely friendly and helpful people. A+
Adam L
Rating:
5.0
Customer did not leave a comment.
Melvin E
Rating:
4.0
I had to do res on line .brother got a runaround when he was on the phone ..traolers were avalible localy but on the phone they wanted to send us to lockport ny and thats 25 30 miles away
thomas f
Rating:
5.0
Customer did not leave a comment.
Amadu S
Rating:
1.0
Assholes double bill for mileage. I estimated 60 miles and paid for it up front then they billed me for that plus the 133 miles I drove. Trying to scam people. Assholes
Joseph R
Rating:
4.0
Customer did not leave a comment.
Pritam G
Rating:
5.0
Very clean and friendly persons in this place
ALI H
Rating:
5.0
Customer did not leave a comment.
Timikia c
Rating:
5.0
Customer did not leave a comment.
Jamar W
Rating:
5.0
Customer did not leave a comment.
CRISTINE A
Rating:
5.0
Nothing. Everything was fine.
Joyce C
Rating:
5.0
Friendly customer service and promptness.
MARY J
Rating:
3.0
Not talk on cellphone when dealing with customers.
Hugh T
Rating:
5.0
Customer did not leave a comment.
ALI H
Rating:
4.0
Customer did not leave a comment.
Patrick M
Rating:
5.0
Great experience and easy check in and check out. Thank you.
Joseph R
Rating:
5.0
Thank you
DARRYL M
|
Overall Experience
Rating:
5.0
I also used RJ Movers and they were exceptionally outstanding doing the job. Very pleasant and hard working. I HIGHLY recommended this moving company 100%
Leonard M
Rating:
5.0
Staff was excellent, make sure you pay them well to keep them
John L
Rating:
5.0
Nothing everybody was professional
Dione K
Rating:
5.0
One note - the back door was stiff opening & closing.
Thomas J
Rating:
3.0
When we started up our 26 foot truck, the gas tank was on empty. We were told it would have at least a quarter tank in it.
Stephen A
Rating:
5.0
Customer did not leave a comment.
Matthew W
Rating:
3.0
Customer did not leave a comment.
Lynne S
Rating:
5.0
It was a great drive
Cornell J
Rating:
5.0
Customer did not leave a comment.
Georgizette B
Rating:
4.0
Although the vehicle inside was for the most part clean, the window was not. It was very hard to see with oncoming traffic. The lights glaring in my face.
Dawn S
Rating:
5.0
Customer did not leave a comment.
MASBAH C
Rating:
5.0
Customer did not leave a comment.
DANTE B
Rating:
5.0
The inside of the windshield was a bit dirty but not bad enough to complain and overall an excellent experience. We rent 5 or 6 times a year and have had excellent service at this location.
David C
Rating:
5.0
Your staff is extremely courteous and professional.
erum f
|
Overall Experience
Rating:
3.0
Need more help at this location..
David M
Rating:
5.0
Customer did not leave a comment.
Patrica B
Rating:
3.0
The storage unit was fine. My access code didn't work so the employee used his. I asked if I would get access and he said if it's not working the next time I come he'd give me a new one. He gave me instructions on how to access the unit and how to move the furniture up. I told him that I had a free lock and he said ok it's there. When the movers came to meet me I forgot what the employee said about how to retrieve the furniture once we were up on the third floor. One of the movers went to get clarity and he was rude stating “I already told her”. Yes, he had told me however it was cold, and raining plus my first time being there, and I wanted to make sure I had the details right before going up to the third floor as there wasn't an elevator for us. We get up to the third floor and figure out how to get the furniture, they move it into the unit and there isn't a lock in there. So I had to go back down to the store and then back up to the third level. All he had to do was give it to me when I first mentioned it in the store at the beginning of our encounter. Overall, my experience was okay. It would've been great had he not been preoccupied with his phone and rude with each conversation.
Camille J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Johannes P
Rating:
5.0
Customer did not leave a comment.
Earl C
Rating:
4.0
Customer did not leave a comment.
Mary R
Rating:
1.0
The manager Tahj Is rude and lacks customer service skills . My credit card was charged after having full knowledge that I moved out . His business ethics and reception is less than par. I definitely would not refer anyone to this place .
Further I was sent a receipt for a reversal of the payment and I still haven't gotten it !
Michelle S
|
Overall Experience
Rating:
5.0
Thanks for your help Mr. King! Take good care.
April M
|
Overall Experience
Rating:
5.0
Very easy
Jacqueline M
Rating:
5.0
Customer did not leave a comment.
Amadu S
Rating:
3.0
Customer did not leave a comment.
Tammy W
Rating:
5.0
Customer did not leave a comment.
Edward D
Rating:
4.0
Customer did not leave a comment.
Maris Z
Rating:
5.0
Your staff is extremely helpful and knowledgeable.
erum f
|
First Impressions
Rating:
5.0
Temporary storage for temporary time, price was very accommodating, so that took a lot of financial stress off my back
Charlene G
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Amanda D
|
Overall Experience
Rating:
1.0
TERRIBLE in store customer service. Big inconvenience when someone loose their key & you have to come out of your pocket for a locksmith. Was told unable to make partial payments. Will NEVER recommend anyone for Uhaul service.
Kimberly C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tonyetta D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samuel B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Denise S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROGER H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Courtney M
|
Overall Experience
Rating:
2.0
When I reserved my U-Haul truck and storage unit online I was given an offer of first month free for the storage unit when I got to the U-Haul office I was told that that offer couldn't be honored online also stated there was 24 hour access to the storage unit when I got to the U-Haul office I was informed that that also was not true. That defeats the purpose of me reserving a storage unit I will be moving my belongings as soon as possible. The website and office rules and offers do not match and that is false advertisement.
simone p
|
First Impressions
Rating:
5.0
Great team and customer service.
Farah B
|
Overall Experience
Rating:
2.0
The storage unit was in poor condition; the wall was crumbling with large hole already in it, and a thick layer of dust was visible everywhere. The unit felt as though it would fall in on itself were I to store any of my things in there. The staff was friendly and helpful—right up to the point the gentleman at the front asked me if I had a boyfriend after giving me a once-over. Highly unprofessional. Will not return.
Vanessa H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angela W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Vivian M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Courtney M
|
Online Move In
Rating:
2.0
I been trying contact the manager I didn't get a letter or call about my storage closing . Keep calling the store no one can't find my storage. Im a mother of 4 this is so devastating. My son cancer memories are in there.all our clothes.my baby bed.i been homeless. I just don't understand why I wasn't notified. I was told on beginning o will.jabe 25-48 hr notice to get my things of I feel behind. I just got a new apartment now I don't have my belongings.me and my kids are on bare house over this. can't seem to get manager on the phone or to return my calls.
Joetta R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamara R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert W
|
Overall Experience
Rating:
3.0
I had my service dog with me when I was moving my stuff into a unit and the store manager would not allow her in the building and she’s my service dog I have her card.
romarie g
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jelani H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nativida d
|
Overall Experience
Rating:
3.0
Tajh and Damir (not sure about spelling) were extremely helpful when I needed it yesterday. Damien was quick to check my unit and Tajh helped me with my final paperwork. This location is always very busy on the weekends and the people working and usually hustling even when short staffed like they were on Sunday. It looked like there was one person working and he was doing everything but was still extremely helpful when I needed help with the elevator.
Rebecca P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nativida d
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ANTHONY M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amanda D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Alena P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtney M
|
Overall Experience
Rating:
3.0
One they were not very friendly when I said there was a reservation for the first floor they said that they didn’t have one for the first so it’s the third third floor then found a second floor I took that I was given the impression that they didn’t feel like handling the last customer. Had problems with the elevator they didn’t seem to know what was going on I had asked him three times for assistant With the elevator then I told him that the truck was to be dropped off on ferry Street, I was going to show him the text that I received from U-Haul he said he didn’t need to see it I told him to truck was supposed to return the 28th he still took the mileage and the gas usage.
homero r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jose R
|
Overall Experience
Rating:
2.0
I wanted to pay for two months. Yet I was charged for 3 months. When I questioned it, I was told that. It would be refunded when I move my stuff out. It appeared that the employee didn't know how to do a refund. He rush other customers out and seems to be on an overall bad mood.
Minerva R
|
First Impressions
Rating:
2.0
No lock provided when I move in. My expectation was to have a lock inside the storage unit. But did not had one. Also hard to reach that unut. Staff is not friendly at all.
I regularly using Uhaul service in Canada, and this is first time I used in US. And it will be the LAST. BECAUSE WORST customer service due to rude employees in that location.
Kasundi U
|
Online Move In
Rating:
5.0
Owner is there working
Place is run top knotch
You want the best
Go see Taj and his men
Peace
David B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ireonna H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alena P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
melinda t
|
Overall Experience
Rating:
5.0
This location has wonderful customer service I like storing my items at this location when I'm working out of town because I no my items will be safe
melinda t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gustavo W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Brandon D
|
First Impressions
Rating:
1.0
I was charged for a year for storage I never moved into and my credit was poorly affected I would never even consider using this service again even as a suggestion. Poor service and constant calls harassing me about a storage I was unaware I even had. Worst storage place ever do not even call these guys you will wind up with an outrageous bill you never knew you had.
Queen H
|
Overall Experience
Rating:
5.0
Thank you for a great experience. Everyone working here was very helpful and professional.
Mahreen J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Romona W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Talina M
|
First Impressions
Rating:
5.0
I've been a customer at this location since 2018. The staff has always been helpful, service always excellent. Sad to say goodbye!
Damone T
|
Overall Experience
Rating:
5.0
Had storage there for several years. Never had any problems. Staff was always great and helpful when needed. Would still be there if I still lived close to there!
Amanda P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan L
|
Overall Experience
Rating:
5.0
Thank you U-Haul.
brady f
|
Overall Experience
Rating:
3.0
The elevator is burdensome and hard to use. The doors to the unit are too small. There is no light in the unit.
Tricia K
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Howard C
|
Overall Experience
Rating:
2.0
The manager of the store is very rude. I don’t understand how he got that position.
Baaqeyah M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Leonidas M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tyler M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rajvir K
|
Overall Experience
Rating:
5.0
A pesar de que tuve unos inconvenientes por información errónea y no muy clara desde Florida , la atención y ayuda que también me brindó 2 empleadas de servicio al cliente una cuando estuve en FL. Y la otra en NY que se me brindó en Buffalo NY fue muy buena y cordial. Muchas Gracias por sus servicios.
ovidio m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robin E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Martha H
|
Overall Experience
Rating:
5.0
Very helpful staff!
Adrian R
|
Overall Experience
Rating:
2.0
Lost about $38 in rent due to my moving date being moved up 3 weeks. I couldn't get refunded for weeks I would not be using it.
My storage unit was a 4x4x4 upper unit and the ladder was always scattered and was a pain to move and load in. The unit itself is also not worth $50 a month.
I was able to find a much bigger unit, almost triple the space, with a differn't company for only $86 here in buffalo. A unit of that size was going to cost me about $140/month at Uhaul.
Staff was helpful, but your units are very overpriced for what you are getting.
Kyle F
|
Overall Experience
Rating:
1.0
The manager, Tajh King was extremely rude to me not only during my most recent visit to the Main St. location, but during my initial visit as well. He is extremely condescending and abrasive in his tone. He blatanly lied to me and told me that he didn't have any storage units available. I went to another location and was informed that there were in fact other units available at the Main St location. Tajh also took it as far as to completely skip helping me and attempt to help another customer when I was obviously next in line. When I spoke up about Tajh deciding to skip me he claimed he didn't see me, which made absolutely no sense considering that I was standing right in front of him. I plan to speak with Todd S and write a letter to your corporate headquarters in the very near future regarding my experience. Tajh has absolutely no business managing a customer service based environment. I would be surprised if this complaint is the first of it's nature the company has received regarding Tajh.
Jetaun J
|
Overall Experience
Rating:
5.0
So grateful to U-Haul I was in a jam and when I needed help the most they were right there ... Very friendly atmosphere 2 👍👍
steven b
|
First Impressions
Rating:
5.0
The young man working the front desk did a great job
Adrian R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dwaine T
|
Overall Experience
Rating:
1.0
This was the worst part moving experience. There was a lock w/an access denied paper attached My bill was paid on the 28th of January. The supervisor prevented us from using the freight elevator.
Dominique w
|
Overall Experience
Rating:
5.0
Really helpful staff. Definitely recommend!
Debra S
|
First Impressions
Rating:
5.0
I have never had any issues, everyone polite and professional, store manager awesome!
Jackie Y
|
First Impressions
Rating:
3.0
Storage was safe & clean, never a major problem.The hours werent late enough & didnt match website.Slow tricky elevator, 3rd floor walk-up with broken hand rail, & my unit's door was narrow & damaged.
Mark P
|
Overall Experience
Rating:
5.0
Good experience
MICHAEL T
|
Overall Experience
Rating:
4.0
No comment
daniel s
|
Overall Experience
Rating:
5.0
Very helpful staff!
MICHAEL T
|
First Impressions
Rating:
5.0
Very easy
karen c
|
First Impressions
Rating:
3.0
T
Samantha S
|
Overall Experience
Rating:
5.0
From my pick up in Daytona to my drop-off in Buffalo, the service I received was great.
Brian C
|
Reservation
Rating:
4.0
What could have made it excellent was limiting the wait times. It felt like having only one person at the desk increased waiting times. I would usually have to wait for 15+ minutes. Good otherwise
TIFFANY J
|
Overall Experience
Rating:
4.0
Very nice and helpful staff. I go there for all my storage and truck rentals.
Amanda P
|
Reservation
Rating:
1.0
I made two reservations that did not exist when I went into the store. I've never dealt with anything like this. I use storages often. As I walked in to get in line, the clerk was yellin @a customer
ANGELA A
|
Reservation
Rating:
1.0
No one answered the phone on my day to arrive. I was not going 2 pay for shipping ,movers, & a hotel for 10 days. I'm stuck waiting in hopes 2 reschedule. I believe my unit was given to someone else
ANGELA A
|
Reservation
Rating:
1.0
Poor, i move-in changed to 29th from 800 #, local facilty never got message I showed up and was told come back in AM. Storage was advertised as 10x4x8, it was more like 8x3.4x6.5. Went to LifeStorage
Timothy H
|
Reservation
Rating:
4.0
the issue i have with Uhaul storage is the $15 late fee. I recieved emails and letters clearly stating that it would be waived if i sign up for auto pay. i did and was told by the mgr no to waiving it
Joseph M
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Overall Experience
Rating:
4.0
Initially the staff was rude and unaccommodating... no one would even answer the phone. By the end of my experience they were MUCH more friendly and I just stopped trying to call when I had a question
Samantha H
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Overall Experience
Rating:
4.0
The storage unit had a light fixture with bulb, but no power. Only negative thing about the space.
