Customer Reviews for U-Haul Moving & Storage at Main St

4,458 comentarios

1748 Main St   Buffalo, NY 14208
(By Lafayette)

(716) 884-1900

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(716) 884-1900

1748 Main St
Buffalo, NY 14208
(By Lafayette)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Terry R. 
Clasificación:
2.0

The employee said that the truck was at a half tank and I had to return it at half a tank but it was already below a half tank when I first received it.

Leah H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Antwan T. 
Clasificación:
1.0

Make sure when customer requests a one that's what they get

Jennifer F. 
Clasificación:
5.0

All good. Staff who received helpful and the experience was smooth, quick and efficient

Noel D. 
Clasificación:
1.0

Have Helpful & Informative Management. Assist Customers with Reservations, and not give off Sluggish Uninterested Attitude.

Raven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel G. 
Clasificación:
5.0

The app was kind of confusing but I figured it out

Lamont F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Petra R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Latisa B. 
Clasificación:
5.0

Just advise customers there is no leg room in small truck. Hard to drive for tall people. Also, mirrors couldn't be adjusted.

Matthew O. 
Clasificación:
3.0

Paid for moving blanket rental and only had 3 of the 24 blankets I paid for. Mentioned this during the return to the staff and they charged me the 20 dollars anyway. Attention to detail not given here

Dale H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORYADAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nahiduzzaman N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Talina M.  |  First Impressions 
Clasificación:
3.0

Update on return policy and fees

Alonzo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD G. 
Clasificación:
5.0

Your representative was very professional and pleasant. Explained everything. I will be back for future moving.

Sheila H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latasha J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith T. 
Clasificación:
3.0

El cliente no dejó un comentario.

DUSTINROCKNE C. 
Clasificación:
2.0

Very very slow service the guys behind the counter took forever and i got out almost an hour late with the first rental.

Riley O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradella F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
3.0

Lacking tools to switch ball

ALEXANDERL T. 
Clasificación:
5.0

The man who checked us in and out was very kind, efficient and went the extra mile to assist us. The truck was clean and ran well. It made a stressful move much less stressful. ¡Gracias!

Lauren R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katharine B. 
Clasificación:
5.0

After a really easy and efficient drop off experience at the Main Street location my first time in Buffalo I chose it for all subsequent drop offs, and have always had excellent service.

Richard Z. 
Clasificación:
5.0

General manager Tajh is so great!! He has such a calm and confident demeanor. Uhaul is lucky to have him! He personally made my experience at U-Haul really easy! Thank you Tajh and thank you Uhaul!

Michele B. 
Clasificación:
4.0

I tried to deliver the vehicle from the mobile application, but the application did not accept the picture I took from my Redmi Note 9 Pro mobile phone. The next day, I had to leave it at the branch in the morning.

Mahmut S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mohammed F. 
Clasificación:
5.0

Super group to work with. Fast and efficient with checking the equipment upon return. This last return had an anomaly that they quickly resolved and contacted me right away with the update. My first equipment return in Buffalo was with them, and they have done such a great job, I will continue to make the Main Street location my first choice in the future for my equipment rentals.

Richard Z. 
Clasificación:
5.0

Just treat it like a business, thanks.

Devin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUGHWILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent W. 
Clasificación:
5.0

Great customer service upon pickup. An asset to your company

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal W. 
Clasificación:
5.0

Very clean very efficient

Mary B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARRY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Tire had low air and dash light was on when I picked up. Offer to switch the vehicle first and not fill the tire to give sense of safety and confidence in the reliability of the vehicle.

Stephen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naihma D. 
Clasificación:
5.0

The Gentleman that set me up with the truck was a great guy. Really friendly and helpful. Thanks for a seamless experience.

Denis P G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter Avery W. 
Clasificación:
1.0

there was phone charger truck was not clean

Damian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tashara G. 
Clasificación:
4.0

Gracias

Ruben C. 
Clasificación:
5.0

All I can say is that I was very satisfied with the service, the two young gentlemen were very professional, polite, very helpful. It was my pleasure .

Euvaline H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

I've been a customer at this location since 2018. The staff has always been helpful, service always excellent. Sad to say goodbye!

Damone T.  |  Overall Experience 
Clasificación:
1.0

This was by far the worst experience I've had in years. If U-Haul values it's customers, I would hope I get a call to have this corrected.

Troy D. 
Clasificación:
3.0

El cliente no dejó un comentario.

VANHP P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo G. 
Clasificación:
5.0

Solid customer service every time I'm here. Love this location

Owen H. 
Clasificación:
4.0

Friendlier customer service

Ayesha J. 
Clasificación:
2.0

Make sure they Tell the customers about the insurance and give them a chance to say yes or no

Benjamin J. 
Clasificación:
5.0

Had storage there for several years. Never had any problems. Staff was always great and helpful when needed. Would still be there if I still lived close to there!

Amanda P.  |  Overall Experience 
Clasificación:
3.0

Faster mobile key pickup

Dennis F. 
Clasificación:
5.0

A good leader makes for a GREAT STAFF

Larry S. 
Clasificación:
5.0

As with the pick up experience, drop off was outstanding. So easy I almost could not believe it was done. Staff were super nice.

RICHARD Z. 
Clasificación:
5.0

Have donuts and coffee for customers

Larry S. 
Clasificación:
3.0

Location was moved two days before pickup to a spot that would put us over the mileage usage for the van and when I called to ask for a change no explanation was given and I was forced to use this location which is difficult for me to reach from my home. Then the website states that vans come with cruise control however my van did not and the location was unable to provide a van that did. I am a an injured veteran and cannot drive long periods without cruise control. To me this was false advertising. Doubtful if I will use or recommend uhaul again.

ROBERTT W. 
Clasificación:
5.0

I am so impressed with my service! Right from my call to reserve a vehicle down to the return of your vehicle. I see no improvements. Your customer service is excellent. Gracias.

paula G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gino D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc G. 
Clasificación:
3.0

I filled the gas tank to 3/4 which is exactly what it was at the time of rental. Why am I being charged for 2 gallons!!!! This makes me skeptical not only reusing online check i /check out services as well as renting from & referring others to this uhaul location

Chenelle P. 
Clasificación:
3.0

This was not the location I rented the equipment from. This was 48 minutes further away from my load address. I lost time I didn't have to retrieve Uhaul equipment promised to be at the Niagara Falls location. I was in the air when you tried to contact me. The advance reservation system did not work for me. I would advise anyone approached for towing a trailer, not to. With a trailer 8.17 MPG, without 11.39 MPG, I spent the $500 on the gas.

Jess T. 
Clasificación:
4.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
5.0

Rental was easy and stress fee. Employees were helpful and friendly.

Melvin H. 
Clasificación:
5.0

Excellent customer service the van was clean very happy thank you

RUSSELLALLEN B. 
Clasificación:
2.0

The uhaul door was rusted shut. We have to WD40 it to get it open after picking it up.

Maryjane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry M. 
Clasificación:
2.0

I have a big complaint about the driver's side mirror. The only thing I could see was myself. It was loose and wouldn't stay in place. Very dangerous.

Jessica S. 
Clasificación:
4.0

Steering alignment is way off everything else was fine one thing to note I would get more appliance dollies it said you guys have them in stock but didn't at the time we were there

Randolph J. 
Clasificación:
4.0

The gas refill system needs to be better. I swore i was at the same gas level as when I received the cargo van but apparently i was charged 10 dollars to fill. You cant expect a person to fill it at the exact same position thats almost impossible unless the tank needs to be full completely.

Nwabueze I. 
Clasificación:
3.0

Be truthful about the gas in the vehicle. I started out with less than a 1/4 of a tank and had to pay more than $40. to get the gas to show a 1/4 tank of gas.

LOU ANNWHITE J. 
Clasificación:
5.0

Mileage on your vehicle because I don't think I used that much on my vehicle and I got charged quite a bit for it

Alice W. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Durasee A. 
Clasificación:
5.0

This location was excellent.. The whole first time uhaul renter experience was brutal from start to finish. I would never ever recommend you to anybody. If you happen to read this, send me an email so I can explain this horrible overall experience. Even now the return process sucks. I called weeks ago and canceled order and now I get it shipped notice. So more time wasted going to a store to return it appears. Eric Ruppert. Eruppert@roadrunner.com

Eric R. 
Clasificación:
5.0

E drop off sucks good thing there was an employee there to help

Christian M. 
Clasificación:
1.0

Your workers stole my wallet but I guess that's what happens when you're dealing with fucking scum bags in the ghetto

Austin Y. 
Clasificación:
1.0

It took an hour and 20 min to get the keys. They take 20 min per customer. Even when I use the app to pre-register so it could be a quicker experience. The associate said to me he doesn't think the app helps.

Vernon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG STEVEN H. 
Clasificación:
3.0

The items I needed to move such as a dolly and appliance roller was not available. I originally had reservations for a Friday and they had no available trucks until Sunday. Effecting my move.

Ashley M. 
Clasificación:
3.0

They're running a small-scale scam on the outgoing fuel levels of the vehicles. Attendant told me the tank on the van I rented was full and should be returned full. I drove the van 15 miles and ended up putting 6 gallons of gas in it before returning. I told the attendant and he told me to talk to the manager. I didn't bother. Life's too short to hassle over $20. And I'm sure this happens all the time because people like me can't be bothered to challenge it. Just thought someone should know.

CHARLESB V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Izeal B. 
Clasificación:
1.0

Maintenance on your trucks. Detail your trucks. Be honest about the true condition of your equipment or close for lack of integrity

Kim B. 
Clasificación:
2.0

To be more nicer. And professional. I had someone give me a hard time because I could not back up with the trailer and he was putting out his frustration on me and not being professional.

Anna H. 
Clasificación:
5.0

All if your employees were helpful, smiling- and didn't make me feel like a stupid girl. I didn't get the name of the manager at the desk â€" he was patient and throriugh helping me understand my options. Michael helped me back up to connect the trailer and couldn't have been nicer or more happy to help a crazy clueless lady (so me!). Thinking you all definitely deserve raises. Thank you!!!

Sarah G. 
Clasificación:
3.0

It took almost 40 minutes to hook up the trailer chains 25 muntes to remove when I dropped the trailer off. Normally takes 5 minutes. I don't understand! More training needed!

Jerome M. 
Clasificación:
4.0

The employees were friendly and professional but the cab of the truck smelled terrible, like dirty dish water

Scott A. 
Clasificación:
3.0

The elevator is burdensome and hard to use. The doors to the unit are too small. There is no light in the unit.

Tricia K.  |  First Impressions 
Clasificación:
2.0

The manager of the store is very rude. I don't understand how he got that position.

Baaqeyah M.  |  First Impressions 
Clasificación:
5.0

I have never had any issues, everyone polite and professional, store manager awesome!

Jackie Y.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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