Your national phone and website stinks. I drove to an from the UHaul facility just to make reservations and change reservations. 3 calls. All had over 40 minutes wait. The 1st time I waited that long and when someone answered, I was immediately cut off. Thank goodness for the on site communication and help or I would never use Uhaul againKENT S.
Customer Reviews for U-Haul Moving & Storage at Mt Juliet
Old Hickory, TN 37138
(At the top of the hill past Tractor supply)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.HENRIETTA H.
Customer did not leave a comment.Karen D. | First Impressions
Customer did not leave a comment.LaQuntia D. | Overall Experience
My card was charged for an additional fee on top of my final bill but was never informed what the charge was for. I returned the truck with a full tank of gas which was noted at check in so still no idea what the charge it for. The cab if the truck was completely dirty and clearly has never been wiped out/cleaned. I used approx 15 clorox wipes just on the steering wheel and they were all completely black with dirt (I guess being covid safe/clean is not a thing at uhaul.......) next time I will stick with renting a tow behind trailer to avoid touching anything with that much dirt/germs.Holly M.
Customer did not leave a comment.SHELLY C.
Customer did not leave a comment.Shelly C.
Customer did not leave a comment.EVELYN B.
It was a quick and easy trailer rental and return.Armando L.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.SHELBY N.
Always attentive staff and efficient.MIKE C.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.jerry H.
Customer did not leave a comment.Larry B.
I was hoping I could get some kind of credit because I paid extra for gasoline.LINDA E.
Customer did not leave a comment.Josh T.
Customer did not leave a comment.KENNETH B.
Adam is a great manager he took very good care of me and all my needs.Jan M.
Very professional and courteous. I saw online the availability of the supplies and booked the apt. They gave the next business day apt. And installed the hitch. Even though I reached a little later than my apt. they were very polite. The hitch was fixed without any issues. I recommend them 110% if there is anything like this. Not only did they do a great job but also had a very pleasant attitude along with it.Shalini C.
Customer did not leave a comment.WAYNE H.
Dropped off equipment after hours. Was not able to utilize the app so followed procedures, dropped key and phoned the 1-800 number to confirm drop off. Received e-mail confirmation very timely the next morning with verified receipt.James J.
Customer did not leave a comment.WILLIAM W.
The salesmen told me it was fine if I was late. I would only be charged the overage hours. Well on my return the kid charged me a full dayORLANDO H.
Customer did not leave a comment.STEVEN R.
Customer did not leave a comment.Andrew S. | Overall Experience
Had the truck and all my supplies ready to go.KAREN J.
Nothing the recommendation on truck size and up front info made all the difference in getting my job doneJEFFREY C.
The customer service was the best part. All three individuals who helped me were excellent.VANESSA M.
Customer did not leave a comment.GREGORY B.
There was damage on the trailer that was not noted to me before leaving the location. I noticed it at my first stop and made note. It would have been less stressful to have the rep at the location confirm with me about the damage before leaving.TOREN B.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.Randall W.
Customer did not leave a comment.ANGELO R.
Customer did not leave a comment.Morgan M.
Very professional and the process was easy!RHONDA F.
Customer did not leave a comment.Loren N.
The gentleman that took care of us was very nice and respectful.Douglas S.
Very professional, pleasant personnel who know what they are doing. Great placeROBERT G.
Staff very friendly and helpful! My experience with the move in was excellent facility very clean.Angela H. | First Impressions
Customer did not leave a comment.George S.
Customer did not leave a comment.Andrew P.
Box truck leaked during a rain storm and left swollen water spots on brand new interior doors as well as ruined a good portion of wood trim during a brief transport. The entire reason to rent the truck was to keep the materials from getting wet during the rain storm! I only had the truck for approximately 6 hours before returning it. No need to keep using a leaking truck. Paid full price.John J.
All the employees were great! Very helpfulLAKIYA P.
Your staff was very pleasant and efficient. My experience was very pleasant and I will recommend you to my friends.PSYANITA E.
I rented a trailer on Saturday and my understanding is I could only have it for 6 hours but when I came in the next day to rent another trailer they told me I could have had it for a whole 24 hour period . So I had to pay for it twice.BRIAN S.
Great service. In and out in 10 minutes.DONALD H.
Customer did not leave a comment.James E.
Customer did not leave a comment.Elizabeth H. | First Impressions
Drop off experience was excellent, representative was very helpful and easy to deal with and is the only reason I would consider renting another vehicle from Uhaul. The representative that processed our order in store was not pleasant by any means. My wife & I both left feeling as if we should have taken our business elsewhere but didn't have time to redo the entire process. After we walked outside I told my wife that guy acted as if he had been forced to deal with the customers and obviously wasn't pleased about doing so. Sadly, she said his name tag suggested he was the owner of that location. We may try Uhaul again but can assure it won't be this location.TRISHA B.
Customer did not leave a comment.Chelsea L. | First Impressions
Customer did not leave a comment.BURTIS C.
Customer did not leave a comment.HECTOR L.
Customer did not leave a comment.James B. | Overall Experience
Customer did not leave a comment.RONALD M.
Customer did not leave a comment.BRIANNELSON K.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.LEE B.
Adam Cash is an excellent General Manager.Jace S. | First Impressions
Please check and change out the windshield wipers as needed.CHRISTINE S.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.MARY M.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Paul H.
Easy, quick, professional!!!Daryll S.
great staff. great experienceEDWARD W.
Owner made political comments and I was overcharged for fuel. Drove 20 miles, and put 1 gallon back in, impossible for there to be 3 gallons mising.Forrest B.
My compliments for Joseph. He was very helpful.ELVIS B.
Everything went smoothlySAMUEL A.
Customer did not leave a comment.deanna g. | Overall Experience
Perfect transaction. Well ran shop. Manager is exceptionally good.MICHAEL G.
Customer did not leave a comment.SCOTT K.
Very friendly, helpful, & efficient staff. That is not seen in many places right nowGENE M.
Customer did not leave a comment.Chester S.
Customer did not leave a comment.Satyabrata S.
Customer did not leave a comment.Craig M.
I'm thankful that the manager, Adam, was there when we returned the truck!! Zac was an impossible employee to deal with! Arrogant! Insisted we would pay for 63 miles when we only went 23 miles! He was rude and obnoxious. (We had rented the same truck, same distance in July, tried to have him look at the past rental for mileage verification, but he refused! Adam, was wonderful. He took care of us--the customer!! He made adjustments to offset the incorrect mileage! We appreciated that. We have used your rental place several times. Zac needs to find a job that he likes and is willing to help the Uhaul customers!DREMA W.
Customer did not leave a comment.MACKENZIE C. | First Impressions
Customer did not leave a comment.CHARLES D.
I was going to drive about 2000 miles and requested a "good" truck. (There were quite a few on the lot.) I got in the truck and the first down hill I went down, the truck lurched and I thought the transition was going to fall out. I made it the full 1900 miles, but the drive was TERRIBLE and I was more exhausted than I should've been. This is not the quality I've come to expect from U-Haul. The person who helped me could also use some human-interaction skills. He was not completely rude, but he definitely wasn't friendly. Despite all this, I would go back to this location.CYNTHIA S.
Everything went smooth and timely.JOHN B.
The guys working went above and beyond to take care of me when I was Picking up the truck and people had not returned theirs on time.ELIZABETH H.
Customer did not leave a comment.Melody K. | Overall Experience
Here is a strong suggestion- let people rent with a FULL Gas Tank so it is easy to return it full.ANTONIO M.
Customer did not leave a comment.stanton F.
Customer did not leave a comment.IMANI P.
this is a great location, people are friendly and efficientSTEVEN S.
First, they gave me a unit that already had someone elses belongings inside and then issued me a new storage space. THAT space was empty, but they forgot to add that to my account so they locked my box up. Had to chat with them about that issue for nearly a half hour trying to get THAT squared away. Then the truck I rented to haul my toolbox had a door that kept popping open, and if it wasnt for a friendly driver on the road, I could have spilled everything out that wasnt tied down and/or killed someone. Truck had a cracked windscreen. Not a biggie, but I had to explain it away after the fact. After that, they neglected to close my account when I returned the vehicle as the unit was now empty. Now I keep getting rent reminders and charges added to a unit that I turned in 1 month ago. So you tell me how my experience was.Kevin U. | Overall Experience
Customer did not leave a comment.ERICK G.
We needed 4 boxes instead of 3, but we were able to get help at the store and they added one to our order. It did take a very lengthy phone call to accomplish.DELANDO D.
Easy access to drop off. Thank you!CHARLES B.
Found the passenger mirror to out of alignment. Common problemGARY B.
Great and efficient customer service.Choyer L.
Not very clean, lots of spiders. Some staff friendly but not everyone.John B. | Overall Experience
Customer did not leave a comment.Laurie N.
Staff were wonderful.John F.
Customer did not leave a comment.JESSICA C.
Customer did not leave a comment.IMANI P.
Excellent serviceBRYAN P.
Customer did not leave a comment.Jason K.
Needed to adjust rental equipment (dolly, pads) on pickup for 7/31/21 rental, so went to counter. Service Rep adjusted those items and said they had updated rental agreement. Requested no insurance coverage as per the original reservation. Svc Rep retrieved different truck than indicated on paperwork (different miles, fuel level, damages, etc), and later found they had charged for insurance coverage even after it was specifically declined, Provided only half the pads requested. Had to chase rep down to get a contract showing correct fuel level and miles (got the distinct impression no change would have been made w/o my bringing it up even though when I brought it to his attention he said "oh yeah, I brought around the wrong truck". Driver's door did not close correctly and seriously leaked air, rain, and road noise. Because of the truck 'switch', ultimately the u-haul app would not allow me to do the pre-rental assessment, so it took over an hour just to wade through the confusion and pick up the truck. Because of the pickup delays, by late afternoon I could see the same day return was going to be after location closing, so called the U-Haul number on the contract ~2 1/2 hours prior to closing time and gained approval to do so. Upon return there was an extended thunderstorm in progress and so was unable to take the required photos for mobile checkout for ~1.5 hours, plus the mobile app was not working correctly. The final invoice via the mobile app checkout process showed insurance WAS charged, so contested the charge during the same day checkin. The following day received an invoice for 2 day rental plus insurance charges still on the bill. Emailed the invoicing rep (772021_GM@uhaul.com) on August 3rd to have the amount adjusted to correctly reflect 1 day rental and no insurance. Have not received any reply. One of the worst overall service experiences I have had in quite a while.John T.
Customer did not leave a comment.HEATHER W.
Customer did not leave a comment.MELANIE B.
Customer did not leave a comment.TIMAKA H.
Customer did not leave a comment.Joshua B.
Customer did not leave a comment.Shawn M.
Nothing, this is the best u-haul rental location in the area, period !MARK H.
Customer did not leave a comment.Joshua B. | First Impressions
The associate, Joseph Cheatham, was more than accommodating on my returning of the truck. He waived my fuel and missing dolly charges. He deserves a raise for being an exceptional fella. I had rented climate controlled storage for my belongings at the same location as the truck return. This had be reserved two weeks prior to my move. I didn't pay for it but only reserved. An employee informed me -- when I inquired -- that no climate controlled storage was not available and the online reservation system "sometimes will make reservations when they have nothing available". I am not moving to a new home right now due to the inflated housing market so I am staying with a friend. I needed that storage option to hold my belongings for 6-8months. I am glad that I asked before bringing the truck there fully loaded!! I found a much better storage facility in the Providence area of Mount Juliet. It is cheaper and they were a tremendous help during a stressful past couple of days in relocating. As a result of the negative experience, I will not be using Uhaul again in the future, nor will I recommend this location. If any charges that I paid in rental fees can be refunded, I would greatly appreciate it. My repair expenses on my damaged property will be documented and sent for reimbursement.JENNIFER J.
Customer did not leave a comment.DEBORAH T.
Customer did not leave a comment.ANSARI K.
Had to wait a long time to get trailer, staff seemed unsure how computers worked and couldn't find reservation, then couldn't find trailer on computer. Checking in after hours to return trailer: website is CRAP, could not manage to check in after multiple attempts so just left the trailer in lot. Good location.JAMES S.
Customer did not leave a comment.IOANA D.
Nothing awesome service people and managerKaren D.
Tried 4 times to get my due date changed to the middle of the month for my budget,no one could help and management never called me backJames B. | Overall Experience
The overhead door/garage door was bent and off the track at the bottom. It got to the point that I could not open it all the way up, nor could I close it. I complained and a member of the staff worked on it and got it closed. I returned several days later and the door was still bent and water was dripping down on my quilting machine. I asked to see the manager, and was told he wasn’t there. I left a message for him to call me….he never did. So I moved out to another storage company down the road.charley w. | Overall Experience
Customer did not leave a comment.Ronald G. | Overall Experience
Customer did not leave a comment.Christi L. | First Impressions
Customer did not leave a comment.Allen J. | Overall Experience
Customer did not leave a comment.Arlyn G. | First Impressions
Customer did not leave a comment.Dallerie P. | Overall Experience
You have a great team of young men and they took good care of me and my belongings. Thank you, JacquelineJackie N. | Overall Experience
Customer did not leave a comment.Kathryn W. | First Impressions
Having the storage unit at the same location as the van rental made our move much more efficient. We unloaded the moving van into our storage unit and didn't have to worry about taking the van to be dropped off...we were already there!STEVEN F. | First Impressions
We are moving to Nashville from out of town. We were looking for a storage unit that was secure and affordable. We are very pleased with our choice to store our things with Uhaul storage facilities! As a bonus, we got our first month free!robert L. | First Impressions
Your staff is incredibly helpful and kind. Our house was impacted by tornado last year in Mt Juliet TN. This location gave us a month free up front. Our repairs.took much longer than anticipated. I'm happy to say that 15 months later I would definitely recommend this location. Although our unit wasn't air conditioned, our items were all in terrific shape. I wouldn't hesitate to recommend this location to friends and family.Valerie W. | Overall Experience
Customer did not leave a comment.RESTORATION A. | First Impressions
Once the access keypad was repaired a few years ago by the new management, this was an excellent storage facility to access and easy to utilize.ISLAND BREEZE P. | Overall Experience
I had a wonderful experience with UHaul. Thank you so much! When I was in the hospital, they worked with me. Thank you.jennie C. | Overall Experience
I was not clear on how to enter the building The code I was given did not workRoxanne C. | Online Move In
I didn't give an excellent because I want this to be a true and realistic evaluation.CHARLES B. | First Impressions
Great people and equally great service. Please use these folks and their services. You’ll be glad you did!William S. | Overall Experience
Customer did not leave a comment.DEBBIE S. | Overall Experience
The best customer service 👌USSERLINE J. | First Impressions
Customer did not leave a comment.Anjelica B. | Overall Experience
Customer did not leave a comment.Ron S. | Overall Experience
Customer did not leave a comment.Liz G. | Online Move In
Customer did not leave a comment.Katelyn G. | First Impressions
Customer did not leave a comment.Linda L. | Overall Experience
Very pleased with everyone.William S. | First Impressions
Customer did not leave a comment.carli h. | Overall Experience
Customer did not leave a comment.Amber C. | Overall Experience
Customer did not leave a comment.Hippodrome R. | First Impressions
Adam Cash the manager was very helpful and curtious. He explained all the hours of availability.Allen J. | First Impressions
No one returns callsJosephine R. | Overall Experience
Rude and unhelpful, wouldn’t answer questions, if I treated customers the way I was treated I wouldn’t have any. Will avoid uhaul in the future, left a bad taste in my mouth. I went to another storage place close by and they were very helpful, had a bigger unit for less money and provided an overall excellent experience.Scott S. | Overall Experience
After a couple stressful days of moving the employees here were so friendly and helpful. Overall, the light at the end of the tunnel and changed the day around.Wyatt F. | First Impressions
Very clean staff was very helpfulMike N. | First Impressions
Upon arrival, unit had not been swept out and dead roaches were present. Staff did let me borrow a broom to sweep out. During our near 2 month stay, we caught one roach, which is not bad at all, but also caught one mouse, which I'm glad the wife didn't see. I felt the facility was secure, but punching in a code every time between trips in the truck was a bit annoying. Overall, not a bad experience.Richard C. | Overall Experience
Customer did not leave a comment.Joseph R. | First Impressions
Customer did not leave a comment.JOAN R. | Overall Experience
...the on line didn't explain the circumstances for the change of our pick up location...we found out the "why" after going to our original place who explained there wasn't an available vehicle...otherwise the locations in St. Louis and here in MT. Juliet have been helpful in explaining and offering assistance...Ilaan G. | Online Move In
Always helpful and courteous.James C. | Overall Experience
Your rates for storage units is excessive. The reason I leftJERRY S. | Overall Experience
I have used this facility before and always find the staff to be helpful and friendly. I will highly suggest this location to friends and others looking for storage. Thank you so much.Sharon W. | Overall Experience
Terrible experience. Tried to change account details several times but they kept getting it wrong. Booked a van and was sent a U-Haul PROMISE that was not delivered upon, had to go many miles out of our way to get the van that we had a booked confirmation for. Will not use this facility again.Amber M. | Overall Experience
Eric Sparks was an amazing employee. His willingness to show me around the facility and allow me to look at the exact storage locker location was an awesome. Eric is an excellent representative/ambassador of your organization.jeffrey h. | First Impressions
Customer did not leave a comment.Jason E. | First Impressions
While the gentleman who helped me reserve my unit was very helpful and friendly, the one who moved me out was unfortunately not. His answers were short and he didn’t seem to want to be bothered. He was very unenthusiastic about his job. I’ve used this facility before and could have sworn there was a proration of rent if you moved out early; yesterday while I was mid-question, he cut me off saying “they don’t prorate.” It’s frustrating because we were just billed roughly 3-5 days ago and basically had the whole month left. That part isn’t his fault but his attitude and delivery of information to customers could use some attention.Meghan M. | Overall Experience
Customer did not leave a comment.JOAN R. | First Impressions
Our rental unit was not swept,out, had dead cockroaches, and mouse droppings in the well of an interior wall. I was was expecting a lot more, as far as cleanliness from "indoor climate controlled" storage facility. I told an employee there and he stated that he never goes into the storage units and gave me the managers card. Matter of fact the pile we swept out, was still there today. I know that the business can't control what is brought in and it's impossible to be pest free, but this unit should have been inspected before move in.Richard C. | First Impressions
Customer did not leave a comment.KIBERLY S. | Overall Experience
Customer did not leave a comment.Sean C. | First Impressions
Customer did not leave a comment.KIBERLY S. | First Impressions
Customer did not leave a comment.michael g. | First Impressions
Customer did not leave a comment.beth f. | First Impressions
Online rental process was easy and fast. I was surprised at the cost being a little higher than expected. When I arrived, my unit had a lock on it. Luckily the manager was there and he quickly moved me to a new unit. The checkin and main door entry process was a little complicated but nothing a little practice can’t help.Jennifer P. | Online Move In
Customer did not leave a comment.Hope L. | First Impressions
I lost my home at Meridian and my work at Lebanon FedEx and my daughters school. Living out of our car was so hard to organize. They gave us one month free and a lock and said I could have some boxes. He said... I'll never forget... We are here for you. Thank you forever. I'll never stop telling people.Dorothy J. | First Impressions
Nick went above and beyond in helping getting our issue resolved. Uhaul needs a lot more Nick's...lol I can say a lot more great things about Nick but I had to say Rachael and GM were great too.Jimmie C. | First Impressions
Easy process and very helpful and friendly customer service.matthew e. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!