Customer Reviews for U-Haul Moving & Storage at Lynnway

2,648 comentarios

282 Lynnway Rte 1A   Lynn, MA 01901
(Rt 1a North next to Clock Tower)

(781) 593-5455

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(781) 593-5455

282 Lynnway Rte 1A
Lynn, MA 01901
(Rt 1a North next to Clock Tower)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DOMINGA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yirett R. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATALIE M. 
Clasificación:
5.0

Is good

ANELINDA L. 
Clasificación:
5.0

Great company!! Highly recommended

KENNY T.  |  Overall Experience 
Clasificación:
4.0

Not happy with the explanation of size of travel pod 12/31/2021 with Karla Had to rent a third pod unfortunately Storage unit manager was extremely nice and helpful

DOUGLAS J B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
5.0

Kindness goes a long way. They were very kind to me.

Micheal T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARITZA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge A. 
Clasificación:
3.0

When making a reservation why have me read my credit card information if I have to physically bting it in and swipe it ?? 🤦🏽‍♂️

JAMES J. 
Clasificación:
5.0

Everything was great - quick and smooth.

Shan F. 
Clasificación:
5.0

Minimal wait and they checked me out quickly.

Becky S. 
Clasificación:
5.0

Great staff and excellent service at the Lynn location.

Kellie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KISEMBO N. 
Clasificación:
5.0

No improvements needed, great customer service!

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS S. 
Clasificación:
5.0

Customer Service excellent!

ELSA L. 
Clasificación:
5.0

This was all so convenient, thank you!

Nicole G. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SELVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giselle B. 
Clasificación:
3.0

The process of getting to the second level units was awful. Rep on phone said it was first floor and it was not. No way we could get heavy furniture up that ladder.

Holly M.  |  First Impressions 
Clasificación:
3.0

I ended up with two dolly rentals on my online order. Couldn't find a way to edit down to one so went into the location and told the guy to take the second dolly off the rental. He said no problem. I return the van and get the final invoice and find both dollies were rented to me and a bonus $100 missing dolly charge. Needless to say, not amused. Spent the better part of an hour getting the charge taken off. It was, but kind of a hassle. Also some confusion within the location about leeway on return of a 24 hour rental a bit late (30 minutes). First day, the guy says no problem. Return the following day a different guy acts like he's doing me a favor not to ding me. I feel like an hour's leeway should be engraved in the company by-laws and taught to every employee on day one. It's just good customer service.

ROB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne J. 
Clasificación:
5.0

Everything was great

Lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE P. 
Clasificación:
5.0

Great service highly recommended

KENNY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIKA H. 
Clasificación:
2.0

El cliente no dejó un comentario.

TARUN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Theo S. 
Clasificación:
5.0

Increase on-line time - screens timed out before I was able to complete instructions.

MARC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNY T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER R. 
Clasificación:
5.0

Excellent experience. Alexander at pick up - very good customer service polite and professional, Boris at drop off also very polite helpful and professional. Both representatives made for a good experience along with clean well maintained equipment

Mark O. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
3.0

One of your representatives was very roughly to me on the phone she supposed to be in a dog house

ERROL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
4.0

When I called to reserve a 10ft cube cust svc said there were none for the time span I needed originally I wanted to pic up in Saugus Ma, no 15 ft cubes in Saugus but there was a 15ft one in Lynn. IIt seems as though cust svc didn't really know what either sites had because I got a 10 ft cube van in Lynn and bet you there was a 10 ft one in Saugus as well.

Susan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego M. 
Clasificación:
1.0

Priced gouged me over $600. First reservation stated $3200 when I got there it was $3800. All I did was borrow your vehicle, I packed it, loaded it, drove it and unloaded myself.

Jonathan H. 
Clasificación:
5.0

The only problem I had at self check in. It kept saying I was not at the location. Thank God there was someone still there that could help me.

Wendi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
5.0

I was not disclosed a $20 drop off fee for after hours. That is something that was slipped in after the fact. That fee should be credited back to my card.

Bradley W. 
Clasificación:
5.0

The equipment I reserved was not available. I had to settle for a larger, older, more rickety truck. The customer service person was very accommodating, but it was disappointing to not be able to get the van I ordered and reserved in advance.

Michael S. 
Clasificación:
3.0

When I got there I realized someone made a mistake and I didn't have the right truck waiting for me. I asked the employee (Christopher Nadau) to correct the mistake and him and another guy started arguing very loudly with me refusing to do it. Christopher was texting all the time on his phone and the other guy said to him he should cancel everything and let me call costumer service to correct the mistake. It was scary having someone shouting to you and I kept saying for them to be “kind”. Never going back to that location again!!! You should have better employees!

Gediel R. 
Clasificación:
1.0

Have the correct mileage on the contract, I was over charged by 30 miles.

Michael B. 
Clasificación:
4.0

Make sure the windshield - inside is cleaner 'streak free' it was a bit thick! Clean truck' over all...

DAVID R. 
Clasificación:
3.0

Do not fraudulently charge for gas above and beyond what your vehicles contain upon pick up. I was charged for two gallons of gas even though I returned the vehicle with the same amount of gas that it had when I picked it up.

GLEN G. 
Clasificación:
5.0

All was fine. Everything was made very clear to me. No surprises except I thought gas tank should be full when picked up as I had to stop for gas prior to my trip and replacing it to the level I received it was tricky.

Deborah D. 
Clasificación:
5.0

Absolutely amazing service, great location, and THE BEST staff!! Thank you thank you!

JULIANNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leidy J. 
Clasificación:
5.0

Guys there are awesome thank you.

Kandy K. 
Clasificación:
5.0

Employees are very kind and helpful. The trucks are clean I have no complaints.

YAHAIRA C. 
Clasificación:
5.0

The van was perfect and it was easy to rent additional days. Very satisfied.

Cindy L. 
Clasificación:
4.0

The guy working behind the desk was good and knew his stuff. Very helpful and clear with instructions/payment details. The truck, however, had many issues. The check engine light was on, Right tire was low and there was an issue when braking (grinding and slight loss of braking power at shift into first gear) which could be a safety issue. It wasnt enough of a hindrance to keep us from using the vehicle but still something that may need to be addressed for future customers. Overall, 4 of 5

Joshua M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
2.0

I don't understand how I drove 50 miles When I only dropped & pick up a chair 595 north wakefield ma They charged 50 mile when I only drove less than 20 miles

VICTORIA G. 
Clasificación:
5.0

Probably a few more employees, but that's a problem everywhere. All the employees I encountered during my visits were attentive, professional and helpful

BRUCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

Boris Shadari is extremely capable, and is a gentleman. All employees were friendly and helpful. This is a very good location.

JAMES W. 
Clasificación:
5.0

Nothing at this point

TAMMY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jevon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEAH T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDY H. 
Clasificación:
5.0

Great experience and very nice and polite staff.

NEPHTALI C. 
Clasificación:
4.0

Boris and Alex are two exceptional people. Great service, great personalities. Its great working with them.

PRESTON G. 
Clasificación:
5.0

Boris was very professional, courteous

DANIEL F. 
Clasificación:
4.0

Ninguno

Joseph T.  |  First Impressions 
Clasificación:
1.0

Poor customer service

HAO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

Thanks easy clean good experiencw

Christopher N. 
Clasificación:
5.0

Folks... seriously... you need to hire more people like Boris! Shadari! He was very patient/knowledgeable and professional even after working a long shift! Everyone else was helpful also. We really appreciate being able to handle a sudden change so quickly and efficiently. You folks run a great shop there. Thanks! Chris&Conrad

CHRISTOPHER C. 
Clasificación:
4.0

Nice Staff. Easy pick up and return process. Clean vehicle, but the rear turn signal did not work.

Dean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jhon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRYF C. 
Clasificación:
5.0

Right now your steps ahead of other location I've gone too. Thank you for kind and friendly service.

ENOC M. 
Clasificación:
4.0

Julio was very polite and friendly, headdresses me by my name . Very good experience all round

JAQUELINE E. 
Clasificación:
5.0

Excelente

REGNER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JESUS M. 
Clasificación:
5.0

Very easy drop off! Very helpful! Quick check-in and I was on my way!

Emma B. 
Clasificación:
5.0

Boris helped my wife and I rent a van and he could not have been more helpful. He made the process so much easier than the last few times I have rented a car.

LORENA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar C. 
Clasificación:
1.0

Trucks are parking out of control, on 10/1/21 employee showed up 30 minutes late and because I have a moving business I had 5 people waiting for me like 45 minutes so it costed me money that waiting time over $100.00. Plus the customer service was very bad. He was with very bad actitud and when finally got my truck ready it was blocked with other trucks, I went inside to ask him to let me go and he was like you have to wait. And he had like 10 customers in line. Dissatisfied

NEWTON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean R. 
Clasificación:
5.0

I love renting from this location because this location always has vehicles when I need them. The vehicles are well maintained. The manager Alex and staff members Julio and the rest are amazing!! Everyone is always professional. Please keep up the great job!!

JOANNE P. 
Clasificación:
3.0

Windshield very dirty and very hard to clean

JENS H. 
Clasificación:
5.0

Nothing to improve, Alex was very friendly, professional and explained everything well.

Joseph V. 
Clasificación:
2.0

Speed of checkout Needed to take smaller truck agent didn't know how to operate system

WILLIAM S. 
Clasificación:
5.0

After loading furniture the trailer had better balance. The trip was smooth and I had no worries. Was not easy to back out, but it was from no driving experience with trailer experience. Thank you so much. The staff, Julio in Lynn Mass was nice. He explained every detail, making sure lights work, paper work and drop off address.

CARMEN V. 
Clasificación:
5.0

Very fast service

Carlos A. 
Clasificación:
5.0

You're employees were extremely courteous and helpful. When I arrived they greeted me with friendly and attentive service. I was amazed on how they tried to make me comfortable at the facility while I waited. Very professional and business like. I will utilize this facility whenever I need UHauls services.

TT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giovanny S. 
Clasificación:
5.0

A great truck and service

Bruce P. 
Clasificación:
5.0

El cliente no dejó un comentario.

juan r.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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