Customer Reviews for U-Haul Moving & Storage at Lorain Ave

4591 comentarios

16515 Lorain Ave   Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

(216) 251-4130

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(216) 251-4130

16515 Lorain Ave
Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Rating:
5.0

Never got emailed receipt

RENEE S. 
Rating:
2.0

Customer did not leave a comment.

W T. 
Rating:
1.0

Customer did not leave a comment.

CHRYS C. 
Rating:
4.0

Very helpful

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Terrence M. 
Rating:
4.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Mark Sims was professional, exceptional, courteous and a great representative of your company.

Paul S.  |  Overall Experience 
Rating:
5.0

I have used this location many times and I was never disappointed.

April B. 
Rating:
5.0

I returned the truck and dolly after about 6 hours of use, but my rental agreement was billed at 2 days, will I get a partial refund ? Thanks, Art

Arthur G. 
Rating:
3.0

Customer did not leave a comment.

jill C. 
Rating:
5.0

Customer did not leave a comment.

ROSA J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharon k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
4.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Azzam H. 
Rating:
5.0

Customer did not leave a comment.

Susan O. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

sharon k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret P. 
Rating:
4.0

Was generally happy with our experience. The key code panel on the far door always seemed to be out of order and couldn’t be used reliably

Brendan M.  |  Overall Experience 
Rating:
5.0

Great experience!

MARTIN H. 
Rating:
5.0

Excellent experience

Rating:
1.0

Was charged an additional day of usage despite returning the night I has it rented. I will be reaching out to customer service.

AUSTIN R. 
Rating:
5.0

Customer did not leave a comment.

Manuel J. 
Rating:
5.0

This was a great experience. There were a number of attendants working and and the one was new and being trained. The manager was teaching him and was very professional about. The service was outstanding and friendly. If I lived in Cleveland I would use this facility all the time. Excellent service

Robert K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Drop off at night well lit up

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

chuck H. 
Rating:
5.0

The personnel went above and beyond to assist me and my father. Much grateful for their kindness.

Carmen P. 
Rating:
5.0

Somehow fix the online tech issues with returning and checking in your truck... My location was on however I kept getting an error message and then I had to be charged an extra $20 because I couldn't get passed that screen..#ridiculous

Ademetria M. 
Rating:
3.0

I ordered and was charged for moving blankets but there were not any in the truck I reserved.

Martha L. 
Rating:
3.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

I've used this location many times, the staff is always very helpful and professional. This last rental was on Memorial Weekend which is crazy busy, the store was very well staffed and the truck although it had 75k miles worked like a brand new truck. Thank you staff at Lorain in the Kamm's Corners area of Cleveland!

Jeffrey J. 
Rating:
4.0

Customer did not leave a comment.

Alfred F. 
Rating:
5.0

Have used this place several times. They are great!

TAD F. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel F. 
Rating:
5.0

More clearly identify the key drop location

ERICK N. 
Rating:
5.0

Customer did not leave a comment.

Ed K. 
Rating:
5.0

Customer did not leave a comment.

DAWN Z. 
Rating:
5.0

Another GREAT EXPERIENCE WITH YOUR TEAM UHAUL 👏👏 THANK YOU ALL!!

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

DRESHAWN B. 
Rating:
5.0

Great setvice

JUDY A. 
Rating:
4.0

Everything went fine today. I didn't have a trailer reservation but the staff was able to accommodate an afternoon rental. Appreciated their help.

CHRISTIAN H. 
Rating:
4.0

The truck itself seemed to have steering and acceleration issues. Other than that the experience was great.... and the truck didn't break down so that's good!!

matthew J. 
Rating:
5.0

Customer did not leave a comment.

Christine P. 
Rating:
2.0

Customer did not leave a comment.

David T. 
Rating:
2.0

Checkout took more than an hour for no reason .

QUDRAT M. 
Rating:
5.0

I have rented from this location many times and the customer service is excellent.

PATRICIA L. 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

We did have a problem with equipment rental. I ordered 6 blankets and got 24 and was charged for 24. We also got a dolly but never asked for one and was charged for it. Now I have to contact them and get a refund.

Maureen W. 
Rating:
5.0

Customer did not leave a comment.

JANET C A. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Mark is great. Whether it's for the occasional truck rental or repeated propane fill... he is solid.

ALFRED S. 
Rating:
3.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer service was outstanding, the truck was clean and comfortable, I would definitely recommend this location.

JAMES G. 
Rating:
4.0

There was only one person checking people out and I had to wait for about 30 min

Sumner M. 
Rating:
5.0

They were very nice and knew what I needed

MARK K. 
Rating:
3.0

Got there before 10 minutes before 5, but no one came to check me in. Tried to do it myself via mobile device but couldn't get location services to recognize that I was in the lot. Finally had to use my daughters phone to check in. Key drop was also difficult to locate

Darrin B. 
Rating:
1.0

Showed up at 3:30 pm to return for. 5 pm return. Lot was so backed up I couldn't pull in. Ended up finding an employee after half an hour and they stated they were the only one working there. He instructed me to pull the truck into the lot via the back entrance and leave the keys in the truck. I tried calling UHaul multiple times and was unable to reach anyone. I left a message on the live chat and never received a reply. Now I've been charged for two days of rental even though it was returned well before the time agreed upon since no one checked the truck in.

ELIZABETH R. 
Rating:
3.0

There were not enough people staffed to maintain the amount of customers and return equipment for the day

Brittney D. 
Rating:
3.0

Said they can't help me with the credit for my missing mattress pads because it was the other locations fault. Other location will not answer my calls.

Heath K. 
Rating:
5.0

I had an issue with the self check in and had to go inside. The employee on site was EXCELLENT. Kind, thoughtful, and very efficient. She took care of me quickly and explained everything perfectly.

Steven T. 
Rating:
3.0

Customer did not leave a comment.

Howard J L. 
Rating:
3.0

Customer did not leave a comment.

KAYLAH H. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Oscar P. 
Rating:
5.0

Customer did not leave a comment.

JEREMY W. 
Rating:
1.0

The staff was rude and I was charged twice.

Stephen S. 
Rating:
5.0

They were very helpful!

WALTER S. 
Rating:
4.0

They did not out the Dolley in the truck before we left so we worked all day without it. I would use the. Again but would check everything thoroughly before starting good job.

Mark Y. 
Rating:
5.0

I've used trucks from this location a few times, and have dropped off trucks here more than a few times. The staff is awesome and friendly!

Tad F. 
Rating:
4.0

Clerk at check in was efficient, helpful, and friendly. Van was clean. Return took WAY longer than anticipated-may have been due to a lack of staff.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Great service!!

DENNIS D. 
Rating:
5.0

Keep up the Great Service. Always excellent helpful employees.

GEORGE Y. 
Rating:
5.0

Customer did not leave a comment.

elizabeth B. 
Rating:
5.0

Everything was great. Thank you!

KATHI K. 
Rating:
1.0

First I would like to say that I rent from Uhaul several times a year. Today I bring my truck back and it is like every time I bring it back. Brian Sanner comes to the truck and says nothing, He begins to return the truck, looking it over checking the miles and so on.I ask him how much is going back to the card since I didn't use the miles that I pre paid for. He states that he doesn't know. Now mind you I rent several times a year. You can tell me how much is going back or how much additional I owe. I ask him again and he still acts like he doesn't know. So I go inside and get a copy of the receipt. Upon looking at the receipt see that Brian charged me a $25 dollar cleaning fee. So I asked Daniel inside why I got charged and Daniel said he didn't know I have to ask Brian. I go back outside and ask Brian why did I get charged a cleaning fee and he says "because the dirt on the floor mat". I ask him is he serious? So I get back in the truck and pull it over to the side and clean the mats. He says he is not reversing the charge. This type of customer service is not acceptable. In the past if the truck had any issues the return person would say something before charging me.He said nothing and then tried to act like he didnt know why the bill was higher than normal.

Rating:
5.0

Great interaction from pick up to drop off.

ANDREW L. 
Rating:
1.0

I was late and the personal where very rude, they never used my account. I am a long time customer and was treated poorly. I never received my receipt. I called and we got disconnected. I called back and they never answered.

COLIN O. 
Rating:
1.0

First, the people there acted like I was doing them a favor renting. Second they got the gas level wrong. I went a total of 25 miles and was charged 17 dollars for what? Third, I got no credit for using only two blankets of one package. I had 4. Fourth, the rental and the help I got off the site were not on the same page. When I tried to change the truck time I was told there would be a penalty. Yet the movers told me 3 that day off the uhaul site. Fourth, the guy checking me out claimed he did not know me. Yet he was there 4 hours earlier when I rented. Very unprofessional.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

It was a efficient experience.

MICHAEL K. 
Rating:
1.0

Prices for renting this truck were ridiculously high. I kept getting miscellaneous charges applied to my debit card after returning the truck. I will not recommend or rent a truck again!!

tiffany S. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

I really like your employees at this location. They are awesome!

TAD F. 
Rating:
5.0

The folks at the store were the best!

Mark S. 
Rating:
5.0

N\A

Alan B. 
Rating:
5.0

U had done great job.

nam D. 
Rating:
5.0

Returning the vehicle was extremely easy and the person checking in my vehicle was amazing and positive. I will absolutely be using this service again.

FAYDRA D. 
Rating:
5.0

Customer did not leave a comment.

VASILIY O. 
Rating:
2.0

The personnel at the store was excellent! They were kind to me, they were helpful… I was very surprised when There was no transmission fluid in my truck… So while I was driving for some reason it was unable to be driven correctly, the truck lagged… It kept shifting in and out of gear… And I was not sure what was going on until I check the fluid. When I did there was absolutely no fluid in there. I had to stop buy a bottle of transmission fluid, it was very unsafe, and I was very afraid on the freeway.

CHARLA M. 
Rating:
5.0

Just keep doing what you're doing.

John W. 
Rating:
5.0

Customer did not leave a comment.

TAD F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

We were there when the computer system went down. The staff members were busy trying to figure out how to access the system. They were distracted. It would have been helpful to have one person depart from that task to help the people standing in the lobby.

Suann W. 
Rating:
4.0

The 24hr key drop-off box was not very well highlighted. Perhaps it was just me, but it took a few laps until I found it - more like a mail-slot on one of the garage doors. There was someone else there asking me where the drop box was as well.

JOSEPH W. 
Rating:
5.0

Really a great location with very friendly employees

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
5.0

Good assistence

MARCO C. 
Rating:
4.0

Although mechanically it was perfect, cleanings wise was a little dirty and smelled like cigarettes. But the workers were professional. I'd definitely would go back for future needs. Keep up the good work!

JONATHAN F. 
Rating:
5.0

N/A

VINCENT W. 
Rating:
3.0

I think my biggest issue with the facility was that the main security door that required a 4 digit pass code to enter, could be pulled open with a moderate tug on the door. Otherwise it met most of our needs, but for that reason alone, I'd likely recommend some where else.

JAMES T.  |  Overall Experience 
Rating:
4.0

Wanted staff to stay mindful of customers in the store and being aware of what's going on so mishaps such as storage units won't be given away by mistake. Other than that, my family was thankful that something was worked out to help move in process.

ameeya f.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DANIEL C.  |  Overall Experience 
Rating:
1.0

When I reserved the unit they said it was on the first floor I'm disabled and when I got there and ready to move in with all my stuff it was on the second floor with 10 steps and no elevator and I'm disabled , when I rented a truck there the manager didn't know how to split payment onto two credit cards, I had to call customer service to have it done. Won't to back there !!

Michelle K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott W.  |  Overall Experience 
Rating:
5.0

Well maintained, and staff very helpful

Dave C.  |  Overall Experience 
Rating:
3.0

I had checkin online but it didn't matter it was not a quick check in.

Dave C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwaine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeremy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul M.  |  Overall Experience 
Rating:
5.0

Everyone was so nice and very helpful! I will definitely use again if the need occurs and have already recommended U-Haul to others!

mary m.  |  Overall Experience 
Rating:
5.0

Staff is very friendly

Wilbert M.  |  First Impressions 
Rating:
4.0

The storage containment units and surrounding area were not very clean. The staff, however, was exceptional. They were friendly, courteous, professional, and extremely helpful.

anastasia s.  |  Overall Experience 
Rating:
5.0

NA

Robert W.  |  Overall Experience 
Rating:
5.0

I had already known this location was great for truck rentals, and their storage facility did not disappoint. I knew my items were secure and easy to access while I needed use of a Storage unit.

michelle k.  |  Overall Experience 
Rating:
5.0

thank you

Robert W.  |  First Impressions 
Rating:
5.0

My experience was favorable.

Cynthia N.  |  Overall Experience 
Rating:
5.0

They treated me excellent

jose m.  |  First Impressions 
Rating:
4.0

Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.

john p.  |  First Impressions 
Rating:
5.0

Great

tina d.  |  First Impressions 
Rating:
5.0

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

monica k.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba