Very helpful!Wendy B D.
Customer Reviews for U-Haul Moving & Storage at Leisure World
Mesa, AZ 85206
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Dyana H.
Customer did not leave a comment.James Z.
Customer did not leave a comment.Padmarao J. | First Impressions
Customer did not leave a comment.Randahl G. | Overall Experience
Customer did not leave a comment.sandra p. | Overall Experience
Customer did not leave a comment.VICKI H. | First Impressions
First, Amy called me a liar, outloud, in front of other customers. She actually said, “you are a liar” about my alternate contact. 2nd, you advertise “climate control” yet you have instructed your manager Amy and staff to keep the facility at 85. That is not climate control. You state that you keep the temp between 65 and 85 per your signs. However, Amy was very clear that she would get yelled at, abused amd fired if she kept the facility belied 85 degrees. You also refused to assist me in renting due to a disability. Amy was trying to give the me the furtherest and least axxess able unit. This is a Federal ADA claim, which I intend to pursue, and a breech of contract claim since it is not climate controlled, which is another law suit. Mi do plan on exercising my full rights and bringing a suit against you for these items…let us hope you don’t ever do this to someone else. This is NOT the first time I am sure!Natalie J. | First Impressions
Everything was ok with me.Gordon H.
Ann & Amber helped me from day one. One thing was the main UHAUL work number was always BUSY Difficult to get through. Why Ann gave me her cell number to get through. Sure UHAUL could do a better job about wait times of up to 20 min on a work line? Not Ann or her staff members fault. Thank you Melinda McKinney-Miller RN Leisure World Mesa, AZmelinda m. | Overall Experience
Customer did not leave a comment.Concepcion A.
Customer did not leave a comment.BRITTANY T.
Customer did not leave a comment.JOSEPH R.
Customer did not leave a comment.Maria W. | Overall Experience
Was charged $89 for 3 hours on a vanFredrick K.
I Love Ann, she was great all this time and her assistants were all great! Thank YouFransisco E. | Overall Experience
Customer service was excellent. She was friendly and delightful.Timothy T.
This facility is run very efficiently! It’s a clean secure situation as well. The office staff is always helpful and courteous above and beyond. Enjoyed every experience!Timothy S. | Overall Experience
Excellent facility. gonna be happy here I believe. Amber CSR was outstanding thank you for your fine service. GM Ann has been always available by phone. thanks ladies for answering your phones because when it goes to the reservations people its horrible.GEORGE G. | First Impressions
Customer did not leave a comment.avery s. | Overall Experience
Very clean and I like that It has AC In the storage unitRandahl G. | First Impressions
Clean and good service.Gordon H.
Great place I would recommend u haul to anyoneWilliam D. | Overall Experience
I have been using Uhaul Leisure World and Uhaul Falcon Field on and off for the past 3 years. Their staff are always so very friendly and helpful.Betty B. | First Impressions
Customer did not leave a comment.kimberly b. | Overall Experience
Customer did not leave a comment.Michael P. | First Impressions
Customer did not leave a comment.Mike C. | First Impressions
Clean facility. Carts were helpful and worked well. Restrooms available if needed Front office staff was very nice.Colleen G. | First Impressions
From beginning to move-in, everything went smooth!Donald N. | First Impressions
Customer did not leave a comment.Nicole H. | Overall Experience
Great customer service. Smooth move in and out. Lovely facility.Christopher P. | Overall Experience
Excellent and friendly service made the process easy! ThanksMICHEAL K.
Customer did not leave a comment.Vittorio K. | First Impressions
The agents were very nice and helpfulMarcel F.
Excellent staff. Excellent facility. Experience could not have been better.William C. | First Impressions
Customer did not leave a comment.Sherril T. | First Impressions
Customer did not leave a comment.ZYLANIA P. | First Impressions
The staff is AMAZING at this facility. We’ve had several storage units and this was by FAR our best experience. We will definitely use them in the future if we need to!Rebecca F. | Overall Experience
Used it for moving and it was perfect. Very helpful team with any help I needed.Lauren M. | Overall Experience
Customer did not leave a comment.George S. | Overall Experience
The lady there at the front her name was Ann brandau she was the nicest and most polite lady that I have ever dealt with .Vaughn N. | Overall Experience
This facility is so clean. The staff are friendly & helpful.Lisa C. | Overall Experience
Customer did not leave a comment.Kristopher W. | First Impressions
Ann and her staff provided wonderful customer service.roy p. | Overall Experience
Customer did not leave a comment.Diana M. | Overall Experience
Customer did not leave a comment.diana r. | Overall Experience
I would definitely rent again with this location and staffMary M. | Overall Experience
Customer did not leave a comment.Kathleen C. | Overall Experience
The customer service was outstanding & the facility is extremely clean & well maintained.Lisa C. | First Impressions
Customer did not leave a comment.Dawn V. | Overall Experience
Customer did not leave a comment.Robert G. | First Impressions
Customer did not leave a comment.Zakkary S. | Overall Experience
Loved the inside clinic controlled unit. Staff very pleasant especially Ann. Would use again if I needed to.Fredrick S. | Overall Experience
Customer did not leave a comment.ANGELIQUE G. | Overall Experience
Liam and the new guy (I forget his name) were awesome. Very professional and helpful. Thank you. I look forward to moving the contents of one of my PODS in there. I hope it works out as I anticipate it will.Kelly g. | First Impressions
Customer did not leave a comment.Theresa L.
Customer did not leave a comment.anders n. | Overall Experience
Customer did not leave a comment.Kathryn G. | First Impressions
Customer did not leave a comment.Ernie B. | First Impressions
I had reserved a utility dolly online, but they are not available at this location which led to a very long check-in process and a lot of confusion.Christopher J.
Customer did not leave a comment.Michael F.
All good until the end when you give no refund for unused days of the month. Used 10 out of 30 and no refund for 20 days. Quite expensive! Very disappointing.Nadine D. | Overall Experience
The guy that helped us was Davis at Liesure World Storage and he was so efficient but kind and went way above to help us get the space we needed! Great experience all around!Timothy S. | First Impressions
Ann and Amber went way beyond helping me as I transitioned into moving into my home. The dates kept changing at my end, and they not only accommodated me, but were so friendly in the process. Mere words cannot express my gratitude.monica r. | Overall Experience
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.FEDELYN O.
Customer did not leave a comment.Bev G. | First Impressions
Very friendly and helpfulPeter L. | First Impressions
very helpful, very pleasant with complete knowledge attitude. Best part of our 2000 mile trek! THANK YOU!tommy b. | First Impressions
Customer did not leave a comment.deana w. | Overall Experience
Fast, friendly and very simple. Thank YouBobby W. | First Impressions
Customer did not leave a comment.BRETT P. | Overall Experience
Customer did not leave a comment.SHAWN D. | First Impressions
Customer did not leave a comment.Fredrick S. | First Impressions
Customer did not leave a comment.Sarah R. | First Impressions
Customer did not leave a comment.Jeff M. | Overall Experience
Customer did not leave a comment.chizsea i. | First Impressions
Customer satisfaction was poor. While the vehicle itself was fine, the check out and return process were less than ideal. They were difficult to navigate and employees were unable to give information and help.Taylor M.
Excellent customer service and great facility. Thank you!!!PHILLIP D. | Overall Experience
Customer did not leave a comment.Christopher M. | Overall Experience
Customer did not leave a comment.Eugene C. | First Impressions
Customer did not leave a comment.shirley r. | Overall Experience
Customer did not leave a comment.louie g. | First Impressions
Customer did not leave a comment.John S. | First Impressions
Customer did not leave a comment.Brandon A. | Overall Experience
Leo was awesome would recommend ur storage facility to everyone he was so helpful from the moment I arrived there until I unloaded the truck and trailerChristopher M. | First Impressions
No suggestions for improvement, but just want to thank Amber for helping Tyler complete our rental process - he said he was new & needed help adding a new driver. Together they got us on the road fast & all documented!Kenny B.
Nothing. Stall were personable and professional when renting and returning.JOHN M.
Customer did not leave a comment.brian c. | First Impressions
Customer did not leave a comment.Kayleen M.
I had reserved a dolly which this location did not have and we had to go to another location to pick one up, the check out process was slow and not very good. The drop off was excellent.Dennis B.
Customer did not leave a comment.Kimberly G. | Overall Experience
Customer did not leave a comment.Josh H.
Customer did not leave a comment.Kristine K. | First Impressions
very friendly people. I was having trouble , with the exact day I needed the van, I think I rescheduled 3 times. They would change the date with a smile. Great Great people.Gordon H.
There was trash in the van when we picked it up and we ordered a regular dolly but we were given an appliance dolly. Customer service was slow. Price was decent for what we needed.Brian H.
Customer did not leave a comment.Zakkary S. | First Impressions
Customer did not leave a comment.Peggy Esseline C.
Customer did not leave a comment.Robert M. | Overall Experience
Customer did not leave a comment.Raymond D.
Customer did not leave a comment.Shannon B.
Customer did not leave a comment.Mason P.
Was closest location for our needs. Parking area a bit tight. Van rental came from another location so it wasn't there when we arrived. Attendant was good and cleaned the driver area with some type of cleaner before we used it. Reserved van rental on line for a fair price, picked it up, used it and dropped it off hassle free. Can't beat that.joan S.
We thought it was a great place to store stuff. Thank you each of you who we spoke with at U Haul.Mary H. | Overall Experience
Very kind staffMegan R. | First Impressions
Perfect locationGeorge S. | First Impressions
Really went out of their way to help and make it happen quickly and efficiently.Joan S. | First Impressions
Customer did not leave a comment.Bruce R.
Customer did not leave a comment.Denice M. | Overall Experience
Customer did not leave a comment.Wendi U. | Overall Experience
Great place to store a great staff to work with would use them againBELLA J. | Overall Experience
Customer did not leave a comment.Paula G.
Customer did not leave a comment.Ann W.
Customer did not leave a comment.Chris R. | First Impressions
Customer did not leave a comment.Kiefer H.
There was a little confusion with the first check-in and assigning the unit.deana w. | First Impressions
Customer did not leave a comment.Mary H. | First Impressions
Customer did not leave a comment.STEPHEN C. | First Impressions
Customer did not leave a comment.Judith B.
Liam and the manager were exceptionally helpful. A plus!!Erik H. | First Impressions
I will use them again .it was very clean .GEORGIA B. | Overall Experience
All I can say is top notch! Great experience.Ryan G. | Overall Experience
friendly staff, far more helpful than other nearby UHaul storesAnn W.
On both days that I moved in and out the employee who was scheduled to open was late opening. On the day that I moved out the employee kept the door that goes from storage to the showroom locked.Amy S. | Overall Experience
Clean facility, helpful employees. Only issue I had was on move in day, the lock was not removed for me to use the unit. I had to call the manager in to unlock the unit, She showed up promptly and was apologetic, no other issues.jacob P. | Overall Experience
Customer did not leave a comment.Denise M. | Overall Experience
Customer did not leave a comment.Visions A. | First Impressions
great helpJessie A. | First Impressions
All went well until I inquired about the late fee email I received and Ann the manager was very short and rude with me. We are all in this pandemic together and customer service should be kept professional. I removed my belongings because of her behavior.Brenda G. | Overall Experience
I had a miserable experience trying to pick up my truck with my smart phone. I had to cancel that reservation and make a new one with a live person. The person in the office was helpful but the rest of the experience was a nightmare. Will never use U-Haul again.Katee M.
Customer did not leave a comment.tamara m. | First Impressions
Customer did not leave a comment.Helen Z.
Helpful, kind and followed COVID protocols perfectly!John B.
Barbara was amazing!Karen O.
Customer did not leave a comment.Josh W.
Not a thing, all good!Micheal K.
Customer did not leave a comment.Patricia R. | Overall Experience
Love this place took advantage of the first month free not many storesge facilities offer first month free check around do your homework it's worth itKenneth A. | Overall Experience
Customer did not leave a comment.judy g. | Overall Experience
I recieved the worst customer service imaginable. When I went to pick the truck reserved the Rep gave me keys but no paperwork. I inquired about it and was told I didn't need any. I finished my move, returned the truck and recieved several additional charges that I didn't agree to. Worst experience ever. Highly reccomend going with anyone other than Uhaul if moving!Donald W.
.Linley H. | Overall Experience
Customer did not leave a comment.Joshua W.
Customer service was excellent, extremely friendly and went out of their way to help explain the locking system. Great people to work with.Lucy B. | First Impressions
This place was great we used uhaul the last 5 years to haul our girlscout cookies when the came inBenjamin W.
Excellent!!!Brenda B. | First Impressions
Barbara was very helpful its very cleanPatricia R. | First Impressions
..Bryan H. | Overall Experience
Very helpful, explained everything in detail.Linley H. | First Impressions
Very nice and explained everything, thank you!sean s. | First Impressions
Great customer service! Very friendly and personable! The pick up and return process were both easy!Despina P.
I have rented from you several times and unfortunately have had the same issue twice. I reserve online, but when it get to the location the vehicle is currently rented. I then get told that the online system keeps sending people to the wrong store and bumps the other persons reservation. I had to go to a store out of my way to pick up the van we needed. Since you have a 50 dollar guarentee the vehicle will be available, I feel I should be given the 50 dollars for inconvenience.Kristen F.
We arrived a few minutes after closing, and the worker was unfortunately not able to help us over the counter, but did recommend I triy doing the 24 hour pickup instead, as he just put keys in the lock box. It was kind of a pain switching from an over the counter reservation to 24 hour pickup. I think the only suggestion I have would be to have the ability to switch that on the fly through the app or website, rather than having to cancel the reservation and make a new one from scratch.Matthew T.
Customer did not leave a comment.Janet C.
Be precise about information that is given to customer. It is the customer's money.Alfreda W.
Customer did not leave a comment.Ernie B.
Using the online check in & return of the rental made the experience easy & low stress. Thank you.teresa e. | Overall Experience
Everything was well explained and our rental went very smoothly.Janet C.
I did not appreciate moving in then 1 week later we had to move out of unit because of construction. You should have known about the construction before putting us in there. My husband died at this tiTimothy S. | Overall Experience
Customer did not leave a comment.Wayne H.
Swiping the card was difficult because of the placements of the bumpers in the back and the lack of room under the machine on the front one.Johanna B. | Overall Experience
The representative that helped with my reservation when I came in was beyond fantastic and I really appreciate all he was able to help withCamille V. | First Impressions
Customer did not leave a comment.Carolyn B.
Very quick and easy. Dealt with a young lady on pick up and a young man later on drop off, both were very friendly and professional. Overall, it was a very good experience.Bruce R.
Customer did not leave a comment.Matthew R.
My truck broke down on the freeway and the fuel line was disconnected so gasoline poured all over the street. We waited over and hour for someone to say the clip was not connected.Ashley V. | First Impressions
Customer did not leave a comment.Lorete F.
Everything was greatTimothy S. | First Impressions
Great storage facility, staff are super friendly and helpful.Matt H. | Overall Experience
The experience was great and smooth. Ann helped us very well.Dattatreya J. | First Impressions
Staff was helpful!James H. | First Impressions
Very friendly and helpful, highly recommendMartin L. | First Impressions
Staff was always very kind polite and helpful. When I had technical issues with my card access, they always assisted me. I would rent a unit there again in the future if needed.Berenice R. | Overall Experience
I rented a storage unit and Tyler really helped me get the size needed And very well informed on all my and daughters questions/concerns. He did a very professional job excellent employee. Evelyn AEvelyn A. | First Impressions
Ann was extremely helpful. She went above and beyond for me. I really appreciate her top rate customer servicekathy g. | Overall Experience
Ann is a keeper! She was pleasant, knowledgeable and sharp. Great experience.jay r. | First Impressions
U Haul has the very BEST employees in east Mesa AZ,`that I have EVERY had the pleasure to work with. Anna and Her assistant at thee storage facility on Higggley were especial note worthyGreg R. | Overall Experience
Had to wait quite awhile while your employee was writing up a contract on the phone. Would be nice if you had more than one person working at a time. Ann was wonderful once she became available.Tamara M.
Customer did not leave a comment.paige L.
The rep was kindJosephine D. | First Impressions
Very efficient! Thank youJeffrey B.
Customer did not leave a comment.Susan L.
The agent who helped me was awesome. Great service and a great experience.Steven F.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.Patricia C.
Customer did not leave a comment.Karl K.
More employees on duty...sole employee on duty was overwhelmed, but handled it well...Ralph E.
Excellent customer service from Tyler!Briauna D. | First Impressions
Customer did not leave a comment.Marco C.
Customer did not leave a comment.John S.
Very professional and knowledgeablemonica r. | First Impressions
Customer did not leave a comment.Ronald B.
New facility. Clean, friendly, informative and helpful staff.richard h. | First Impressions
Persons I dealt with directly were nice, friendly, and helpful.Olga D.
Parking is not optimal.Barbara M.
Ann and her crew at this location are AWESOME! Super friendly and had everything ready to go when we arrived. I will definitely be referring this location to anyone in need of a uhaul .Amanda G.
Ultra clean facility, staff is awesome!!jason b. | First Impressions
Check-in info was given comprehensively and the staff were most helpful with the assistance we needed.Janet C. | First Impressions
great customer serviceroy p. | First Impressions
We had an excellent rental experience with your rep (didn't get his name) yesterday. He was very friendly, knowledgeable and helpful. He explained all to us and we had no questions afterwards - great!Kathleen M. | First Impressions
Facility was great and the staff was very helpfulmary n. | First Impressions
Very pleasent employees and whole process was a good experienceDennis C.
Thanks Ann, for both your professional service and great attitude. W KrugerWilliam K.
Excellent customer serviceJOSEPH S.
have the gas tank full ready alwaysCarlos M.
Ann has excellent customer service skills!kathy g. | Reservation
Customer did not leave a comment.Nathan N.
The Uhaul receptionist, Anne, was most helpful and gave me all the instructions in a professional manner. If I have to use Uhaul service again , hopefully I will be treated to the same hospitality and professionalism .Rob S.
Customer did not leave a comment.nicholas R.
Customer did not leave a comment.Raymond M.
well done all around!JOSEPH T.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.diane N.
My appointment was for 9:00 and no one was there to open the locatio till 9:25.Clayton D.
Additional Services at this Location
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