Customer Reviews for U-Haul Moving & Storage at Larkin District

837 comentarios

665 Perry St   Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

(716) 261-3612

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(716) 261-3612

665 Perry St
Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I did not like that there were other products in the back of the truck that got in my way. I would have ordered a utility dolly and pads hand gloves if I needed them. I was really troubled by that. The positive is that at the Perry Street location they were amazing they did everything they could to make it easy and seamless. It takes a lot to impress me but I was really impressed by how that location operates.

Donald M. 
Clasificación:
5.0

We had a great experience with Carolin! She was vey informative and able to help us out immediately. The entire property was very well maintained and everyone was friendly and helpful to our needs.

Carrie K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIA M S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANNAH ROSE H. 
Clasificación:
5.0

Very friendly good attitude and ready to serve A+++++

LEOPOLDO G. 
Clasificación:
5.0

The young woman that took care of me was excellent !!!!!

PAUL ALBERT B. 
Clasificación:
5.0

Everything went extremely well. The crew there is very customer friendly and extremely helpful. I'd def be using this location again!!! Keep up the great work guys

Elay O. 
Clasificación:
3.0

When I arrived to pick up the truck, there was no gas in the truck so I immediately went to the gas station. I brought the truck back with the same amount of gas that was in it at reception and was charged. I don't appreciate that not one bit

OLA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN K. 
Clasificación:
5.0

It's impossible and frustrating to not be able to find a phone number to contact the install facility. The online scheduling booked me for a Sunday and I drive an hour to get there only to be told that they don't do installs on Sunday! Not their fault but it is Uhauls for not having any numbers listed

Vincent O. 
Clasificación:
3.0

The only thing I disapproved of was my reservations were changed without me knowing it and I had a long trip I feel as if no one is on the same page and that is so unfair to paying customers thank you

Mary M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE C. 
Clasificación:
5.0

Just a small thing just clean inside of trucks windows.

Pearlie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avery R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
1.0

Reservation for a storage that was already occupied so got no storage because employees did not check to make sure after a hour trip . So I traveled for nothing as well . Instead of offering me a nother one for the same price they did not accommodate after their mistake very poor service. And on top of that I still ain't get my refund after they took it out .

Minerva S.  |  First Impressions 
Clasificación:
5.0

Delivery was delayed twice , a total of 3 days... finally arrived. No problems with delivery people ( rob in buffalo and summer in naples ) john in ft meyers took care of the problems very professionally...

Gary G. 
Clasificación:
1.0

I was sent to a location that did not have storage, then I was hung up on by uhaul customer service. This is not the way that business is done.

Jesse Z.  |  First Impressions 
Clasificación:
3.0

Given truck on empty, not good that customer has to go get gas first thing! Could only go 14 miles before having to get gas!

MICHAELA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy T.  |  First Impressions 
Clasificación:
5.0

Thank you for end-to-service provided by your Proffessional teams.

Rohit T. 
Clasificación:
3.0

Staff member was very helpful in helping me remove my pin in my hitch since I lost my key to it. Super nice guy But my son in law lost his wallet at the store parking lot(he thinks) and he tried to call the store and he got the corporate line which was no help to him and I guess they said they tried to call the store manager to ask him if they seen it but some how names got confused or something. He drove back there to talk to someone and they where helpful but his wallet wasn't there. They said in that neighborhood it would be gone in minutes. Luckily he canceled his cards and only lost $130 in cash. Gracias

CHRISTOPHER T. 
Clasificación:
5.0

Extremely fast and friendly

David J. 
Clasificación:
5.0

Very nice service personnel and very nice well stocked site.

Richard J. 
Clasificación:
5.0

I dealt with the in charge Miss Caroline. She was excellent in her dealings. Very friendly and professional. She didnt over charge me and didn't give me any false infos as i have encountered in the past somewhere else. It was a peaceful and clean place. I gave her A+.

Tabassum M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destini J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lavern W.  |  First Impressions 
Clasificación:
5.0

Smooth as silk. No changes needed 🙂

Katherine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITHYVONNE C.  |  First Impressions 
Clasificación:
1.0

The service I have received from UHaul has been horrendous. I have yet to have my concerns addressed from my move over 8 weeks ago. It is impossible to get anyone on the phone without holding for 45 minutes or more. I have been charged incorrectly more than 3 times amounting to hundreds of dollars. Even though the conversations are recorded, I have yet to have anyone able to hear the conversations from my booking for confirmation. My experience with UHaul has been the worst part of any move I have ever made.

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRYW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas R. 
Clasificación:
4.0

The workers were so willing to help me with the services I needed

Jamika J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HALEY FRANCES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ginger P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler C. 
Clasificación:
3.0

Truck was in bad condition. Interior smelled like cigarettes. Truck struggled go get to 50mph Steering was lose, the steering wheel had a lot of movement before anything happened Alignment was off. Had to keep wheel turned to the left on order to keep truck straight

MICHAEL ANTHONY R. 
Clasificación:
4.0

This was a clean, conveniently located facility. Employees greeted is and provided efficient and correct service. Truck was there and ran fine. Gracias.

Holly T. 
Clasificación:
5.0

The employees always make renting trucks easy. They are always curtous even while being busy with others in line.

DEANNA M F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

N/C

mandel G. 
Clasificación:
5.0

Nada

Mike B. 
Clasificación:
5.0

Extremely helpful staff at your perry st location in Buffalo ny. Gracias

CAROLYNJOAN S. 
Clasificación:
3.0

We had to search for an attendant to help us with the return of our trailer. Once a girl came out she just motioned for us to back the trailer up into a space. She pulled the trailer off and essentially just said thanks. We had no idea if we needed to sign anything, if we owned anything, or if we were good to go. We just drove away.

ISAAC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisha B.  |  Overall Experience 
Clasificación:
5.0

Every thing was very clean and in good shape.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PENNYSUE T. 
Clasificación:
5.0

I had a great first time experience. I will definitely go through these guys again. Great customer service, friendly, they answered all of my questions. I called the day before my reservation and spoke to someone who was so helpful. I can't say enough how wonderful my experience was.

Amanda S. 
Clasificación:
5.0

Very quick and friendly

RONALDDOUGLAS R. 
Clasificación:
5.0

Rented a 15' Truck to move 50 storage bins across town. Got a reservation online. It was ready for pickup at the appropriate time. Both employees I dealt with were nice and polite.

Brian P. 
Clasificación:
5.0

Make sure tires are ok there was a3/8" bolt 🔩 in tire I noticed when I did walk around

MICHAELROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOLLYJANINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMILLEC W. 
Clasificación:
5.0

I rent a lot of trucks and vans. This location is by far my favorite and most reliable

Leah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASZEY TAJE W. 
Clasificación:
3.0

We have always used U-Haul for in-town moves. This was an across the country move and it went smoothly. U-Box was delivered on time, picked up on time after loading, and arrived at the destination soon than expected. Staff at both locations were most helpful and courteous. Will use them again and thank you!

Teresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

willie T. 
Clasificación:
5.0

Very pleased with staff at the facility

Sheryl T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

antionette B. 
Clasificación:
5.0

Amazing customer service clean truck there's nothing that can really improve good environment

LAYTEFAA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

REZWAN A. 
Clasificación:
4.0

I was unable to return my truck after hours on the website and was charged 20$Ethel website would not allow my location to show dispute me trying for over a half an hour

THERESA M. 
Clasificación:
3.0

UHaul should always tell clients that you can't park them in the streets without a trailer and to make sure they find out if they need a permit to park from their town. This needs to be emphasized. I only knew this because I did research but not everyone has access to do research

LAURA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAUNDREA R. 
Clasificación:
1.0

Gave me a 10ft truck instead of the cargo van I booked (maybe I booked it wrong) but when I explained he said he'd take care of it. Gave me new keys and it turned out to be a 15ft truck! He said he's refund it but didn't. UHaul called later asking where the truck was and I explained I never took it. They still charged me.

stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERLINDREA ELOR W. 
Clasificación:
3.0

I requested a pickup at a location near me and I was made to pickup at a location that was not good for me. My cost was much higher because I had to pay for a taxi both ways to this location. I told customer service about this problem before I rented the truck and they did not care. I was told "Take it or leave it".

cary D. 
Clasificación:
2.0

The guy was not helpful that came out to put the auto transport he basically told us there's a video and there is the transport and walked away we had to hook it up our self

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAITLYNJEAN W. 
Clasificación:
1.0

Reservation location was changed without notification after the reservation was pushed back an hour already (I was understanding up to this point). I was then told that my 6 hour rental was changed to 4 hours upon pick up. After speaking with customer service I was told “it's not ideal, but it is what it is.” The price was not adjusted at all even though my reservation was cut by two hours. I then had a crew unload an entire 26 ft truck onto a front lawn as opposed to into the house so I could get the truck back in time (not for uhauls sake and not to avoid the penalty but so that the family who had reserved it after me did not have the same experience and be told “tough luck” as well). I returned the truck without filling up the 1/8 of a tank I used to meet the time and get back to my crew and help. I asked the location to at the very least waive the gas fee. I then received not one, but two charges on my credit card for gas. I'm not one to write a review but this was the most infuriating experience I've had in quite some time and along the way I was met with apathy from every individual I spoke with and was told I was out of luck. I also was met with a “this is not our problem” from the location, from customer service, and from the scheduling department. I asked them to do something to make it right (again, not one to ever do this) and was met with “we understand, but this is not our problem”. I've had nothing but positive experiences with uhaul up to this point and this single experience makes me never want to use them again.

ALEXANDERWILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WJ III M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheryl T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEMMON C H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

Very nice people would definitely rent a uhaul there again

BRENDA B. 
Clasificación:
1.0

Better service and not a beat up truck

MARYAMFHAD A. 
Clasificación:
5.0

Excellent communication throughout my experience with text and email. My box arrived 10 days early and that was a delight!

holly P. 
Clasificación:
5.0

No improvement needed. Carolin Doyle and her Perry St. location was the best. Everything was made easy from the time I picked up to the time I dropped off.

NJ S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
3.0

Truck cab was filthy inside. I don't think it had been vacuumed out since new!

MARTIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia F. 
Clasificación:
5.0

Getting In and out was super quick and Painless.

JEFFREYSCOTT SR E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Beth N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Apree B.  |  First Impressions 
Clasificación:
1.0

I reserved a 20 foot truck which was not there when I needed it. They they tell me we have nothing for you. I complain that I rent a truck every 2 weeks to haul $10,000 worth of goods. They then give me a 15 foot truck that was dirty but I used it. I should be getting frequent flyer discounts and trucks I order for $600-$800 a month truck expenses. Not impressed maybe Ryder or budget will give better deals.

Brandon F. 
Clasificación:
3.0

Twice I've gotten a truck with less gas then on contract.

CHRISTINAR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan M. 
Clasificación:
1.0

Terrible customer service. Impossible to get ahold of, I tried love chat and phone call for 45 minutes and nothing. The employee working when picking up the truck was VERY rude. Would absolutely not recommend.

Michael C. 
Clasificación:
5.0

Uhaul depew canceled my reservation without any notice and rented out all of the moving trucks including the one that was reserved for me. Upon trying to pick up my vehicle, the salesman made every excuse in the book why I cannot get a vehicle because of THEIR mistake in canceling my appointment without permission. The sales representative didn't seem to care one bit that now my moving experience has been turned into nothing but stress because of uhaul. Perry street uhaul pretty much saved my move. The salesman was respectful and helpful, and did everything he could 10 minutes before closing to make DEPEWs mistake and lack of customer service, corrected. I spent 20 miles more in charges to get a truck from uhaul perry street because of depews mistake and they have no intention to make it right. Perry street said that depew owes me a $50 reimbursement which I have yet to be told about from depew. Although Perry street was amazing to me after depews mess up, because of depews lack of respect and accountability, I will not be using uhaul service again.

Paige V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phaina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sai Krishna K. 
Clasificación:
5.0

The seats was filled with some type of dog hair or something it should of been vacuumed out when checked back in before giving to another customer

Calvin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH A G. 
Clasificación:
5.0

Great service and support! So easy too.

MICHELE S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jacob G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JON WAHL K. 
Clasificación:
4.0

Havemorepeopleforcustomerstoaskquestionsandhelpthemgetoutquicker

CHARLESF D. 
Clasificación:
3.0

Be open at the location that I originally reserved a truck.. Going thru your app was a nightmare for me.. Never again will I do this..

LUIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Afrayem M. 
Clasificación:
5.0

This facility was fantastic. The staff was really helpful and the facility itself was clean and well maintained. I will definitely recommend this facility to others in need of these services. Thank you to the staff that assisted us with our needs.

Carrie C.  |  Overall Experience 
Clasificación:
4.0

The current Perry St location manager (Carolin Doyle) was EXTREMELY patient & helpful in resolving my most recent problem. My storage room was "presumed" to have been "vacated" - without making any attempt to contact me for verification - based on my failure to place a lock on the door, even tho it was simply because I hadn't yet moved anything into the unit. I was never prev advised that the lock was required, even on an empty unit & even tho the rent was fully paid to date. I was very impressed with her customer service efforts. I do wish, however, that there was 24 hour access to my indoor unit (or perhaps at least extended hours thru midnight or 1am) - similar to that of our outside storage units. It would simply make it more accessible when I can find help with moving my items. I am in my late 70s, & my potential helpers work til late evening.

Bernadette C.  |  First Impressions 
Clasificación:
5.0

Staff did an excellent job,making sure all my uhaul needs were meet. I recommend this facility! Great customer service!

DEWAYNE A V.  |  First Impressions 
Clasificación:
5.0

Carolyn the manager has great customer service, the facility was clean and yes I would recommend U Haul to a friend.

Andrea C.  |  First Impressions 
Clasificación:
5.0

Personal amable

Jaimie L.  |  First Impressions 
Clasificación:
5.0

The service we received from Paula Lopez was superb! Exceedingly professional and friendly.

Drew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KaDeja H.  |  Online Move In 
Clasificación:
1.0

They changed my move in date and I have been on hold for an hour and no answer.

Ridhi S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY V.  |  First Impressions 
Clasificación:
4.0

I feel that the place was clean well lite and the staff excellent but one complaint is not with the staff or the place it's with the over all company. I paid for my storage units until may 20 but was out by may 5th no refund on the difference so would not recommend the u haul company overall

Mary V.  |  Overall Experience 
Clasificación:
5.0

Have previously stored with U-Haul at a different location, and have had no issues. The Larkin location is closer to our new place, and I love how large the loading doc is, and that we are able to bring in both of our cars at one time to unpack. Staff has been very friendly and helpful as well.

Miranda H.  |  Online Move In 
Clasificación:
5.0

Great experience.

james s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor M.  |  First Impressions 
Clasificación:
5.0

Great service . Would just be easier if I could pick up my rental at the larkin location rather then traveling to other locations to pickup my rental a little inconvenience.

David I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBRAR Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joselyn s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua J.  |  First Impressions 
Clasificación:
5.0

I was very HAPPY with everyting.

eran g.  |  First Impressions 
Clasificación:
5.0

THE SERVICES I RECEIVED FROM KEVEN RIVERA AND ISAIAH , AT 655 PERRY ST . BUFFALO NY 14210, WAS ABOVE AND BEYOND! I WAS AMAZING! I WAS IMPRESSED BY THEM ! Thank you very much! Respectfully Ms.Fancer

Milagros F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ginger P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

James A.  |  First Impressions 
Clasificación:
5.0

The whole staff was very helpful and courteous on the task that I had a head of me. Tom the manager help me in many ways truck and rental space. Thank you everyone 

Krystalyn B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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