Customer Reviews for U-Haul Moving & Storage at Larkin District

881 reviews

665 Perry St   Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

(716) 261-3612

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(716) 261-3612

665 Perry St
Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kathy N. 
Rating:
5.0

Customer did not leave a comment.

JESSICA LYNN K. 
Rating:
5.0

The manager was awesome and quickly fixed an issue that came up.

Desmond M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kharizma C.  |  Overall Experience 
Rating:
2.0

It takes forever to rent a truck when it should not especially if I am renting a storage unit. You should not give out truck rentals based upon expected return dates but instead of when the trucks are actually returned. I based my moving for my employment based on these dates, however, those are not accurate in your database. Not to mention the super small storage units uhaul offers for a free month. This should be based off of the truck size that is rented not what you have available. I had an extremely hard time fitting a 26 foot truck rental into a space that is meant for a 2 bedroom apartment. Im sure guys can do better and since I manage 200 ppl on a daily basis I do not understand the barrier here. Thank you.

Linnea M.  |  Overall Experience 
Rating:
5.0

Great and easy service. Thanks!

Ruben C. 
Rating:
3.0

Customer did not leave a comment.

MDIMRAN A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Keishla S. 
Rating:
5.0

Kevin was very helpful with checking out the vehicle, and the return was simple. Carolin Doyle is doing a great job managing this location.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Rasheena C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R G. 
Rating:
4.0

Customer did not leave a comment.

Erik C. 
Rating:
5.0

Great service; thank you!

MITCHELLALEXANDE S. 
Rating:
5.0

Customer did not leave a comment.

JESSICA MARIE L. 
Rating:
4.0

Customer did not leave a comment.

michelle c.  |  Overall Experience 
Rating:
4.0

Very friendly and helpful staff, if I ever need to rent a uhaul again this is the location I will go to.

MIGUEL M. 
Rating:
5.0

Very nice people and everyone was awesome

LYNDA L. 
Rating:
5.0

Everything was great. Very efficient and great selection of moving supplies.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Tracey M.  |  First Impressions 
Rating:
5.0

Service was great, Employees were really friendly and helpful.

TATIYANAC H. 
Rating:
1.0

665 perry st at that location, the manager was fraud. Guys don't take u haul rental from this location because they all lied. From me, for 18 miles they charge &90.00. Whenever I took the truck they told me I have to pay 45$ for 30 miles but I just done only 18 miles and they charge $90 dang what kind of fraud managers is that Wtf I won't take the rental from that fking locating. That location manager was fking bullshit

ZAHID HUSSEINBIN M. 
Rating:
4.0

The clerk in the shop was holding down the fort all by himself and doing a good job. He was considerate and friendly, taking a moment for a friendly chat before he had to get back to work. Very professional!

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Morgan T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASSANDRAMICHELL L. 
Rating:
5.0

Customer did not leave a comment.

Jaime N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea M. 
Rating:
4.0

Very well maintained, more containers needed because you definitely have this job hands down

Monica L.  |  First Impressions 
Rating:
2.0

I was NEVER given an access card or code to get in after hours had to go and hope a door would open the facility was clean and climate controlled but not rodent controlled if storing anything there again would make sure it could not be destroyed by rodents which some of my things were

Laura D.  |  Overall Experience 
Rating:
4.0

Trying to contact local offices is very difficult but the employees at Perry St in Buffalo were pleasant and easy to work with.

Monica E. 
Rating:
5.0

Customer did not leave a comment.

BRUCEARTHUR B. 
Rating:
2.0

Last time I used uhaul only cost me $40 Same amount of miles — this time it cost me $70 !!??

JOSEPH J U. 
Rating:
5.0

Customer did not leave a comment.

TRAVISE JR P. 
Rating:
5.0

Customer did not leave a comment.

ANDRE DYRELL W. 
Rating:
1.0

All in all a terrible experience!!! Multiple arrival dates missed. It seemed no communication between agents. Then to top it off a monthly charge applied for rental for a month i would not!!! have the box.Much frustration and aggravation and lost time.TERRIBLE EXPERIENCE ..NICHOLAS GRIFFO

Nickolas G. 
Rating:
5.0

Customer did not leave a comment.

Rose L. 
Rating:
5.0

Knowing how stressful moving can be and I'm a first time storage user all the staff and management was very helpful and assisted with making me feel less nervous about the whole thing. I'm very thankful....great customer service  I've already told people to try there if they have any storage needs.

Serena S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Excellent customer service.

MICHAELJOSEPH P. 
Rating:
4.0

The truck was nice and clean, worker was super good . Only issue was difficult to start truck due to so much wear on Ignition.

MICHELLEM C. 
Rating:
5.0

Customer did not leave a comment.

Rahni A. 
Rating:
5.0

Customer did not leave a comment.

P JR N. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

I did not like that there were other products in the back of the truck that got in my way. I would have ordered a utility dolly and pads hand gloves if I needed them. I was really troubled by that. The positive is that at the Perry Street location they were amazing they did everything they could to make it easy and seamless. It takes a lot to impress me but I was really impressed by how that location operates.

Donald M. 
Rating:
5.0

We had a great experience with Carolin! She was vey informative and able to help us out immediately. The entire property was very well maintained and everyone was friendly and helpful to our needs.

Carrie K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JULIA M S. 
Rating:
5.0

Customer did not leave a comment.

HANNAH ROSE H. 
Rating:
5.0

Very friendly good attitude and ready to serve A+++++

LEOPOLDO G. 
Rating:
5.0

The young woman that took care of me was excellent !!!!!

PAUL ALBERT B. 
Rating:
5.0

Everything went extremely well. The crew there is very customer friendly and extremely helpful. I'd def be using this location again!!! Keep up the great work guys

Elay O. 
Rating:
3.0

When I arrived to pick up the truck, there was no gas in the truck so I immediately went to the gas station. I brought the truck back with the same amount of gas that was in it at reception and was charged. I don't appreciate that not one bit

OLA S. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

It's impossible and frustrating to not be able to find a phone number to contact the install facility. The online scheduling booked me for a Sunday and I drive an hour to get there only to be told that they don't do installs on Sunday! Not their fault but it is Uhauls for not having any numbers listed

Vincent O. 
Rating:
3.0

The only thing I disapproved of was my reservations were changed without me knowing it and I had a long trip I feel as if no one is on the same page and that is so unfair to paying customers thank you

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIE C. 
Rating:
5.0

Just a small thing just clean inside of trucks windows.

Pearlie N. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Avery R. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
1.0

Reservation for a storage that was already occupied so got no storage because employees did not check to make sure after a hour trip . So I traveled for nothing as well . Instead of offering me a nother one for the same price they did not accommodate after their mistake very poor service. And on top of that I still ain't get my refund after they took it out .

Minerva S.  |  First Impressions 
Rating:
5.0

Delivery was delayed twice , a total of 3 days... finally arrived. No problems with delivery people ( rob in buffalo and summer in naples ) john in ft meyers took care of the problems very professionally...

Gary G. 
Rating:
1.0

I was sent to a location that did not have storage, then I was hung up on by uhaul customer service. This is not the way that business is done.

Jesse Z.  |  First Impressions 
Rating:
3.0

Given truck on empty, not good that customer has to go get gas first thing! Could only go 14 miles before having to get gas!

MICHAELA W. 
Rating:
5.0

Customer did not leave a comment.

Nancy T.  |  First Impressions 
Rating:
5.0

Thank you for end-to-service provided by your Proffessional teams.

Rohit T. 
Rating:
3.0

Staff member was very helpful in helping me remove my pin in my hitch since I lost my key to it. Super nice guy But my son in law lost his wallet at the store parking lot(he thinks) and he tried to call the store and he got the corporate line which was no help to him and I guess they said they tried to call the store manager to ask him if they seen it but some how names got confused or something. He drove back there to talk to someone and they where helpful but his wallet wasn't there. They said in that neighborhood it would be gone in minutes. Luckily he canceled his cards and only lost $130 in cash. Thanks

CHRISTOPHER T. 
Rating:
5.0

Extremely fast and friendly

David J. 
Rating:
5.0

Very nice service personnel and very nice well stocked site.

Richard J. 
Rating:
5.0

I dealt with the in charge Miss Caroline. She was excellent in her dealings. Very friendly and professional. She didnt over charge me and didn't give me any false infos as i have encountered in the past somewhere else. It was a peaceful and clean place. I gave her A+.

Tabassum M. 
Rating:
5.0

Customer did not leave a comment.

Destini J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavern W.  |  First Impressions 
Rating:
5.0

Smooth as silk. No changes needed 🙂

Katherine C. 
Rating:
5.0

Customer did not leave a comment.

JUDITHYVONNE C.  |  First Impressions 
Rating:
1.0

The service I have received from UHaul has been horrendous. I have yet to have my concerns addressed from my move over 8 weeks ago. It is impossible to get anyone on the phone without holding for 45 minutes or more. I have been charged incorrectly more than 3 times amounting to hundreds of dollars. Even though the conversations are recorded, I have yet to have anyone able to hear the conversations from my booking for confirmation. My experience with UHaul has been the worst part of any move I have ever made.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

JERRYW T. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
4.0

The workers were so willing to help me with the services I needed

Jamika J. 
Rating:
5.0

Customer did not leave a comment.

HALEY FRANCES G. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Customer did not leave a comment.

Ginger P. 
Rating:
3.0

Customer did not leave a comment.

Tyler C. 
Rating:
3.0

Truck was in bad condition. Interior smelled like cigarettes. Truck struggled go get to 50mph Steering was lose, the steering wheel had a lot of movement before anything happened Alignment was off. Had to keep wheel turned to the left on order to keep truck straight

MICHAEL ANTHONY R. 
Rating:
4.0

This was a clean, conveniently located facility. Employees greeted is and provided efficient and correct service. Truck was there and ran fine. Thank you.

Holly T. 
Rating:
5.0

The employees always make renting trucks easy. They are always curtous even while being busy with others in line.

DEANNA M F. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

N/A

mandel G. 
Rating:
5.0

Nothing

Mike B. 
Rating:
5.0

Extremely helpful staff at your perry st location in Buffalo ny. Thank you

CAROLYNJOAN S. 
Rating:
3.0

We had to search for an attendant to help us with the return of our trailer. Once a girl came out she just motioned for us to back the trailer up into a space. She pulled the trailer off and essentially just said thanks. We had no idea if we needed to sign anything, if we owned anything, or if we were good to go. We just drove away.

ISAAC D. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Every thing was very clean and in good shape.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

PENNYSUE T. 
Rating:
5.0

I had a great first time experience. I will definitely go through these guys again. Great customer service, friendly, they answered all of my questions. I called the day before my reservation and spoke to someone who was so helpful. I can't say enough how wonderful my experience was.

Amanda S. 
Rating:
5.0

Very quick and friendly

RONALDDOUGLAS R. 
Rating:
5.0

Rented a 15' Truck to move 50 storage bins across town. Got a reservation online. It was ready for pickup at the appropriate time. Both employees I dealt with were nice and polite.

Brian P. 
Rating:
5.0

Make sure tires are ok there was a3/8" bolt 🔩 in tire I noticed when I did walk around

MICHAELROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

MOLLYJANINE W. 
Rating:
5.0

Customer did not leave a comment.

CAMILLEC W. 
Rating:
5.0

I rent a lot of trucks and vans. This location is by far my favorite and most reliable

Leah G. 
Rating:
5.0

Customer did not leave a comment.

JASZEY TAJE W. 
Rating:
3.0

We have always used U-Haul for in-town moves. This was an across the country move and it went smoothly. U-Box was delivered on time, picked up on time after loading, and arrived at the destination soon than expected. Staff at both locations were most helpful and courteous. Will use them again and thank you!

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

willie T. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

antionette B. 
Rating:
5.0

Amazing customer service clean truck there's nothing that can really improve good environment

LAYTEFAA F. 
Rating:
5.0

Customer did not leave a comment.

REZWAN A. 
Rating:
4.0

I was unable to return my truck after hours on the website and was charged 20$Ethel website would not allow my location to show dispute me trying for over a half an hour

THERESA M. 
Rating:
3.0

UHaul should always tell clients that you can't park them in the streets without a trailer and to make sure they find out if they need a permit to park from their town. This needs to be emphasized. I only knew this because I did research but not everyone has access to do research

LAURA C. 
Rating:
4.0

Customer did not leave a comment.

TAUNDREA R. 
Rating:
1.0

Gave me a 10ft truck instead of the cargo van I booked (maybe I booked it wrong) but when I explained he said he'd take care of it. Gave me new keys and it turned out to be a 15ft truck! He said he's refund it but didn't. UHaul called later asking where the truck was and I explained I never took it. They still charged me.

stephen W. 
Rating:
5.0

Customer did not leave a comment.

Antonio D. 
Rating:
5.0

Customer did not leave a comment.

CHERLINDREA ELOR W. 
Rating:
3.0

I requested a pickup at a location near me and I was made to pickup at a location that was not good for me. My cost was much higher because I had to pay for a taxi both ways to this location. I told customer service about this problem before I rented the truck and they did not care. I was told "Take it or leave it".

cary D. 
Rating:
2.0

The guy was not helpful that came out to put the auto transport he basically told us there's a video and there is the transport and walked away we had to hook it up our self

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Roderick S. 
Rating:
4.0

Customer did not leave a comment.

KAITLYNJEAN W. 
Rating:
1.0

Reservation location was changed without notification after the reservation was pushed back an hour already (I was understanding up to this point). I was then told that my 6 hour rental was changed to 4 hours upon pick up. After speaking with customer service I was told “it's not ideal, but it is what it is.” The price was not adjusted at all even though my reservation was cut by two hours. I then had a crew unload an entire 26 ft truck onto a front lawn as opposed to into the house so I could get the truck back in time (not for uhauls sake and not to avoid the penalty but so that the family who had reserved it after me did not have the same experience and be told “tough luck” as well). I returned the truck without filling up the 1/8 of a tank I used to meet the time and get back to my crew and help. I asked the location to at the very least waive the gas fee. I then received not one, but two charges on my credit card for gas. I'm not one to write a review but this was the most infuriating experience I've had in quite some time and along the way I was met with apathy from every individual I spoke with and was told I was out of luck. I also was met with a “this is not our problem” from the location, from customer service, and from the scheduling department. I asked them to do something to make it right (again, not one to ever do this) and was met with “we understand, but this is not our problem”. I've had nothing but positive experiences with uhaul up to this point and this single experience makes me never want to use them again.

ALEXANDERWILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

WJ III M. 
Rating:
5.0

Customer did not leave a comment.

Apree B.  |  First Impressions 
Rating:
4.0

The current Perry St location manager (Carolin Doyle) was EXTREMELY patient & helpful in resolving my most recent problem. My storage room was "presumed" to have been "vacated" - without making any attempt to contact me for verification - based on my failure to place a lock on the door, even tho it was simply because I hadn't yet moved anything into the unit. I was never prev advised that the lock was required, even on an empty unit & even tho the rent was fully paid to date. I was very impressed with her customer service efforts. I do wish, however, that there was 24 hour access to my indoor unit (or perhaps at least extended hours thru midnight or 1am) - similar to that of our outside storage units. It would simply make it more accessible when I can find help with moving my items. I am in my late 70s, & my potential helpers work til late evening.

Bernadette C.  |  First Impressions 
Rating:
5.0

Staff did an excellent job,making sure all my uhaul needs were meet. I recommend this facility! Great customer service!

DEWAYNE A V.  |  First Impressions 
Rating:
5.0

Carolyn the manager has great customer service, the facility was clean and yes I would recommend U Haul to a friend.

Andrea C.  |  First Impressions 
Rating:
5.0

Friendly staff

Jaimie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina B.  |  First Impressions 
Rating:
5.0

Have previously stored with U-Haul at a different location, and have had no issues. The Larkin location is closer to our new place, and I love how large the loading doc is, and that we are able to bring in both of our cars at one time to unpack. Staff has been very friendly and helpful as well.

Miranda H.  |  Online Move In 
Rating:
5.0

Great service . Would just be easier if I could pick up my rental at the larkin location rather then traveling to other locations to pickup my rental a little inconvenience.

David I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBRAR Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua J.  |  First Impressions 
Rating:
5.0

THE SERVICES I RECEIVED FROM KEVEN RIVERA AND ISAIAH , AT 655 PERRY ST . BUFFALO NY 14210, WAS ABOVE AND BEYOND! I WAS AMAZING! I WAS IMPRESSED BY THEM ! Thank you very much! Respectfully Ms.Fancer

Milagros F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ginger P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James A.  |  First Impressions 
Rating:
5.0

The whole staff was very helpful and courteous on the task that I had a head of me. Tom the manager help me in many ways truck and rental space. Thank you everyone 

Krystalyn B.  |  First Impressions 
No reviews have been submitted for this location.

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