El cliente no dejó un comentario.silva K.
Customer Reviews for U-Haul Moving & Storage at Larkin District
Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.yaseen N.
This facility was fantastic. The staff was really helpful and the facility itself was clean and well maintained. I will definitely recommend this facility to others in need of these services. Thank you to the staff that assisted us with our needs.Carrie C. | Overall Experience
The communication was horrible and did not allow for me to plan any logistics on my end. Then when they changed, I was notified at the last possible moment and no solutions were provided. To call what I experienced inconvenient would be the understatement of the decade.Peter W.
Hi, As i mentioned at the u-haul location, I had to returned the equipment because the rear dock was damaged and it didn't open, I found out about the damage when I arrived in the location where I had to move my things and head back immediately to the store. Upon returning of the equipment the rep from u-haul said that he had put down the equipment because it had been reported as damaged before so I don't understand why this van was given to me at the first place. Due to this inconvenient I had to postpone important matters a week. Having said all the above, I want a refund of the money I paid. Thanks,Jorge D.
El cliente no dejó un comentario.TYLER M.
El cliente no dejó un comentario.Dean G.
El cliente no dejó un comentario.Gloria G.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.THOMASRUSSELL W.
I cannot say strongly enough how good my experience with Larkin District U-Haul was. They were kind, professional, and very knowledgable. They even were familiar with my exact block from dropping off my U-Box. I am so, so impressed. The manager was especially helpful. She is clearly very good at her job and inspiring her staff to be their best. They deserve all the awards, honestly. This was the best moving experience I have ever had, and it was thanks to her and the Larkin District staff.annika B.
El cliente no dejó un comentario.Nirmal S.
I paid for 10 furniture pads and they never came with the truck. Returning the vehicle the employees were extremely rude and unhelpful.Kameron K.
El cliente no dejó un comentario.Edgar P.
I originally ordered my boxes to be on a trailer. When the delivery driver called to confirm a drop off, they were not on a trailer. This delayed the drop off until the next day (not feasible in my moving logistics), unless I could pick up the trailer myself. This was the only alternative offered to me.KATHERINEROSE M.
Nothing to improve. Absolutely the finest UHAUL location I have ever been to. It was clean, the staff friendly and helpful and they had what I needed. I will be back anytime I need your services. ¡Gracias!ROBINK C.
The current Perry St location manager (Carolin Doyle) was EXTREMELY patient & helpful in resolving my most recent problem. My storage room was "presumed" to have been "vacated" - without making any attempt to contact me for verification - based on my failure to place a lock on the door, even tho it was simply because I hadn't yet moved anything into the unit. I was never prev advised that the lock was required, even on an empty unit & even tho the rent was fully paid to date. I was very impressed with her customer service efforts. I do wish, however, that there was 24 hour access to my indoor unit (or perhaps at least extended hours thru midnight or 1am) - similar to that of our outside storage units. It would simply make it more accessible when I can find help with moving my items. I am in my late 70s, & my potential helpers work til late evening.Bernadette C. | First Impressions
El cliente no dejó un comentario.ROBERTA F.
El cliente no dejó un comentario.Houston A.
El cliente no dejó un comentario.CHELSEA H.
Everything was perfect staff was very friendlyKatelyn K.
Nothing great serviceWoodrow R.
The only issue I had was having to drive 40 miles to pick up the truck, then another 10 to pick up a tow dolly! I have never had so much trouble with U-Haul. Probably will never use you again!DAVIDHAROLD E.
Staff did an excellent job,making sure all my uhaul needs were meet. I recommend this facility! Great customer service!DEWAYNE A V. | First Impressions
Carolyn the manager has great customer service, the facility was clean and yes I would recommend U Haul to a friend.Andrea C. | First Impressions
Have employees look a little happy maybe even nice instead of ice cold nothing thanksPHILIP MICHAEL C.
I should not have to pay for days that I wouldn't use the equipment. I feel like I was used and taken advantage of. I thought uhaul to be a reputable company and will not use its services any longer. Not even a military discount available as us service members often have to move...TARIUS W.
El cliente no dejó un comentario.ARIC P.
Personal amableJaimie L. | First Impressions
Excellent customer serviceABDIKADIR A.
El cliente no dejó un comentario.BETHALISON H.
The only thing that made my U-Haul experience disappointing is that the location didn't have the 9 foot cargo van that I had reserved available. But I understand that those are popular trucks and Memorial Day weekend is a busy moving weekend, so I appreciate that the location did rent me the truck they had available, a 15 footer, for the same price as the one I had originally reserved!Branwyn W.
El cliente no dejó un comentario.JOHN F.
The service we received from Paula Lopez was superb! Exceedingly professional and friendly.Drew M. | First Impressions
El cliente no dejó un comentario.LISSETTE MONTANE S.
El cliente no dejó un comentario.Teresa O. | First Impressions
Had to wait 30+ minutes for the box to be forklifted onto the trailer. Original arrival date was said 5/22, then 5/23, then 5/24. It arrived on 5/22 and sat at a car shop that was closed all weekend. When I called the mover to confirm arrival time, he knew nothing about it. Had to pick up UBox ourselves.Jayme B.
I had originally signed up for the Main Street, Buffalo location and was sent to this one instead. I might suggest making it more clear that the location you choose is only preference and you might get sent elsewhere.Abigail S.
El cliente no dejó un comentario.FRANCISJEROME S.
El cliente no dejó un comentario.KaDeja H. | Online Move In
Tell the truthMARKF C.
El cliente no dejó un comentario.Esther P.
I had a break down not my control and rep called me yesterday and was very rude I won't be renting again from this locationTOMMIEJOE J.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.RODRIGO D.
El cliente no dejó un comentario.Rob Z.
El cliente no dejó un comentario.nguyen D.
They changed my move in date and I have been on hold for an hour and no answer.Ridhi S. | Online Move In
El cliente no dejó un comentario.MICHAELJ B.
El cliente no dejó un comentario.ALLENFRANCIS B.
El cliente no dejó un comentario.Linda C. | First Impressions
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Christina B. | First Impressions
Helpful staffchristina B.
Dropped off my truck after hours. Everything was very self explanatory and I was in and out in less than two minutes.Romulus D.
El cliente no dejó un comentario.Alexander K.
I was double charged for my truck. Absolutely not acceptable. I will not recommend your company.Leslie G.
El cliente no dejó un comentario.Sommer P.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.TIMOTHY V. | First Impressions
Great customer service l.! Staff was very helpful and professional. I recommend this location for all your U-haul need.DEWAYNEA V.
El cliente no dejó un comentario.Kevin B.
I feel that the place was clean well lite and the staff excellent but one complaint is not with the staff or the place it's with the over all company. I paid for my storage units until may 20 but was out by may 5th no refund on the difference so would not recommend the u haul company overallMary V. | Overall Experience
Had many problems with my reservation first they told me they booked it where I wanted to then when they called to confirm pokes me elsewhereâ€¦when I got there to pick up the truck the guy was a total jerk gave me keys to 2 different trucks that were the wrong keys!!!the truck was damaged the guy didn't care he said take pics and summit them not my problem then proceeded to keep asking me for my credit card and I was the only one in the store and the phone wasn't ringing then I brought the truck back and all they said was leave keys on counter your all set I brought the truck back with more fuel than what was left with and they didn't care again they said not my problem please contact me at (716) 392-3632 thank yourobert S.
Had no problem with vehicle drop off process. Personnel were courteous and timely. Highly recommend this location .KENNETHE B.
El cliente no dejó un comentario.Yarielis L.
Very fast disconnection and I was on my way!JEFFREY K.
Our experience with Uhaul as a whole was great. We ran behind getting the trailer loaded and weren't going to make it to Buffalo by the drop off time. i called and they were very understanding and fortunately, were able to extend our rental til the next day. We will always use Uhaul for our moving needs.John D.
El cliente no dejó un comentario.STEPHEN KENRICK T.
Everything went very smoothly. No complaints.KENNETHJ N.
The lady behind the desk was great. She mentioned how an another lady also had a reservation with that same size truck we reserved. She asks if I would be interested in a 26' thank god we did cuz we needed it! She did a great job. ¡Gracias!JOSEPH MICHAEL P.
Have previously stored with U-Haul at a different location, and have had no issues. The Larkin location is closer to our new place, and I love how large the loading doc is, and that we are able to bring in both of our cars at one time to unpack. Staff has been very friendly and helpful as well.Miranda H. | Online Move In
Previous user was a smoker. Truck did smell of cigarette smoke, but overall the truck was clean.KENNETH ALVIN M.
El cliente no dejó un comentario.DUANERICHARD B.
The staff that took care of my rental was great , she really went above and beyond. She even recognized me when I went to drop off. I would defenetly go here again and recommend just for her. She's awesome.Stacy S.
El cliente no dejó un comentario.Kevin C.
El cliente no dejó un comentario.ALAN MORRISON S.
El cliente no dejó un comentario.MICHEAL R G.
it was one of the oldest units however the pleasant rep let me know immediately and it suited my purpose well.MICHAEL J B.
Nothing at all. Hands down the best experience I've had with uhaul in a long time. I highly recommend using this location for all your uhaul needsElay O.
Nothing at this time, overall excellent service and equipment.JOSEPHAUGUST P.
Found mouse droppings on my belongingsMelissa H.
Trailer was blocked in had to jockey around and took awhile to get hooked up. Was unable to move the car blocking it. Trailer was rusty and damaged. No spare tire. When returning no assistance during hours of business.Joseph H.
El cliente no dejó un comentario.Patrick F.
El cliente no dejó un comentario.F. Hartwell J.
El cliente no dejó un comentario.KELSEY J.
El cliente no dejó un comentario.AZEEM M.
This time our van was filthy in the cargo area. The passenger compartment was filled with dog hair and smelled of wet dog. That said, I always get GREAT service at this location! My experience this time was the exception, not the rule.LEAH A G.
El cliente no dejó un comentario.CATHRYNEJEAN M.
El cliente no dejó un comentario.Sojourner H.
El cliente no dejó un comentario.LARRYL II W.
Great experience.james s. | First Impressions
El cliente no dejó un comentario.DOUGLAS D L.
El cliente no dejó un comentario.Victor M. | First Impressions
El cliente no dejó un comentario.ENDY A.
Everything went smooth . I kept the truck for 2 extra days . No problem. Good ratesderek R.
El cliente no dejó un comentario.LAKEISHAN P.
Great service . Would just be easier if I could pick up my rental at the larkin location rather then traveling to other locations to pickup my rental a little inconvenience.David I. | First Impressions
El cliente no dejó un comentario.henry P.
The man who checked me in was very friendly & helpful. He made it a good experience & much less stressful, thank you!Tricia A.
great and quick had trailer ready to goBRANDONANTHONY H.
The customer service you should be proud of,they were wonderful !WILLIAM S.
El cliente no dejó un comentario.JESSICA S. | First Impressions
El cliente no dejó un comentario.Holly H.
El cliente no dejó un comentario.DEBRAR Z. | First Impressions
El cliente no dejó un comentario.joselyn s. | First Impressions
El cliente no dejó un comentario.Celia B.
El cliente no dejó un comentario.Joshua J. | First Impressions
El cliente no dejó un comentario.Nicholas M.
Pressure wash the trailers free of iced over marker lights, turn signals, and ratchets so they are operational. I had to find a car wash just so I could safely operate the trailer, let alone use the wheel restraints.JAMES JEFFREY B.
Return was impressively smooth, service person efficient and friendly. Location was well laid out, neat and professional looking. Will use this location whenever possible!Macia A.
Each individuals I worked with made my visit much better than it had to be. Very helpful during a snowstorm.TODD MICHAEL A.
El cliente no dejó un comentario.AVERYLYNN R.
El cliente no dejó un comentario.HELINA RISEIRY M.
El cliente no dejó un comentario.john F.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.Wynton R.
I cant think of anything that could make the uhaul rental experience any better. Your call service was very accommodating and I was very greatful that you were able to extend my time with the equipment too. I was also relieved to see uhaul offered multiple moving helpers to load and unload me. They were fast, careful and pleasant to work with.Diana D.
El cliente no dejó un comentario.IJNNEZAKKEE A. | Overall Experience
El cliente no dejó un comentario.Shatia S. | Overall Experience
Very clean and staff was very helpful ! Would recommend and come here again!Rasheena C. | First Impressions
I was very HAPPY with everyting.eran g. | First Impressions
El cliente no dejó un comentario.Cormac B. | Overall Experience
THE SERVICES I RECEIVED FROM KEVEN RIVERA AND ISAIAH , AT 655 PERRY ST . BUFFALO NY 14210, WAS ABOVE AND BEYOND! I WAS AMAZING! I WAS IMPRESSED BY THEM ! Thank you very much! Respectfully Ms.FancerMilagros F. | First Impressions
El cliente no dejó un comentario.Ginger P. | Online Move In
El cliente no dejó un comentario.James A. | First Impressions
El cliente no dejó un comentario.TONY Y. | Overall Experience
El cliente no dejó un comentario.TONY Y. | First Impressions
The whole staff was very helpful and courteous on the task that I had a head of me. Tom the manager help me in many ways truck and rental space. Thank you everyone Krystalyn B. | First Impressions
El cliente no dejó un comentario.MICHAEL B. | First Impressions
El cliente no dejó un comentario.ron l. | First Impressions
Pleased with the helpful service.Michael N. | First Impressions
Only problem I had was my storage unit leaked My experience with the staff was great. Especially the young blonde gentleman. Unfortunately I forgot to get his nameDonald B. | Overall Experience
Girl was very nice that took care of me.Dennice H. | First Impressions
NOT TO HAPPYJoseph N. | First Impressions
I came on a Saturday to move my things out of storage and rented a truck for 6:30 p.m., only for the storage place to be closed at 7 and now I’m out of a truck and can’t get my things removed.Tahawna R. | First Impressions
Iris and Tom took care of me. They were great!Shalinda M. | First Impressions
Amazing customer service and clean facility.Maristell S. | First Impressions
Customer Service rep was quick and proffessional while serving multi customers.SABRINA R. | First Impressions
almost 5 stars. Need to keep the restrooms clean. The one I used was rough. Nice folks in the office though.Mike B. | Overall Experience
Allen was super cool! He definitely have great customer service!keshia m. | First Impressions
Excellent customer service!EMILY E. | Overall Experience
Exellent service and the guys friendly and helfuly peoples. I recommended 100%Efrain R. | Overall Experience
Very helpful!jamie r. | Overall Experience
The nicest storage place in buffalo i have had yet.i will reckon mend other ppl to go there.Sonja S. | Overall Experience
I have already sent in a review, but continue to receive emails asking for review.Michael F. | Overall Experience
Had a poor experience to say the least. Not enough space within this box to list the inefficiencies, and lack of customer service. Spoke with Tom, the area mgr, and that went nowhere. Poor management!Michael F. | Overall Experience
Servicios adicionales en esta ubicación
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