Customer Reviews for U-Haul Moving & Storage at Lamar Ave

2,736 comentarios

3020 Lamar   Memphis, TN 38114
(@Lamar Ave and Semmes)

(901) 743-1993

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(901) 743-1993

3020 Lamar
Memphis, TN 38114
(@Lamar Ave and Semmes)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Go down on your Gas so we can buy from you it would be great so we don't have to stopat a gas station.

Montel T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander D. 
Clasificación:
5.0

The young Lady at the desk was wonderful, she was multitasking I was in and out I ask was she a manager cause she need to be. Need more like her, also clean windows.

Allen G. 
Clasificación:
5.0

I love the easy return

PAMALA G. 
Clasificación:
1.0

The manager was very very rude and disrespectful on storage unit when I got to the location with my item

Claudette C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
3.0

El cliente no dejó un comentario.

LaShonda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA B. 
Clasificación:
5.0

Excellent service

GEOFFERY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tierita D. 
Clasificación:
4.0

I am happy with this location!

rahman S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kassandra T. 
Clasificación:
3.0

El cliente no dejó un comentario.

April B. 
Clasificación:
4.0

I was rented a truck that quit on me 3 times. The gauges didn't work. It took me over two hours to go 30 miles because it would not go over 10 miles per hour going down the highway. The truck quit and I called uhaul. They asked me to upload a picture of fuel gauge, and it had more than 1/8 of a tank of gas, a they said that this was considered empty. They offered road side assistance for $240 for 3 gallons of gas. I sent someone to purchase starter fluid and got it running . I lost over 4 hours paying 4 guys $20 an hour to do nothing. I have rented hundreds of trucks from uhaul. When I returned truck they couldn't start it. I had to use starter fuel for it to run again.

Lorenzo T. 
Clasificación:
1.0

The truck had 4 couches in the back and I had to move it first before moving my things

Tamika E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sai rohith G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RogerD S. 
Clasificación:
1.0

My reservation was for 7AM, and no one arrived to even OPEN THE STORE until 8:40 AM. I was the first customer in the door, and I was rudely told there was no van assigned to me (due to the fact that it was almost 9AM, and the system had my reservation for 2 hours prior.) The manager was very rude and very unprofessional.

Kelly F. 
Clasificación:
5.0

Inspect the truck, mine had roaches and had to use one and a half bottle of roach killer.

Hamad A. 
Clasificación:
5.0

Everything thing is good

brenda P. 
Clasificación:
2.0

I was charged for a CDW $10 when I did not ask for it and it was not on the reservation I made. I didn't notice it on my contract when I left the store because I assumed the contract would match what I reserved. When I returned the van and discussed it with the employee he said "you assumed?" and told me to call customer service to deal with it. I should not assume that you will not add charges that I did not request? I have consistently had to call customer service every time that I rent because there are always charges added that I did not request or additional charges added at the end which are incorrect. I would like to believe the company I do business with is honest and I should be able to assume the contract is the same as the one I reserved. Your employees need better attitudes.

Will C. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
3.0

I was charged 20 for turning equipment after hours when my contract said i had until 12am to return it. I rented the equipment an hour before they closed. When i returned it the website kept giving me and error for the return so i sent a message and opened the chat to send a message. No response but i was still charged

Sharon H. 
Clasificación:
1.0

New staff is needed bad, poor customer service she was frowning at everyone with really bad attitude,store was very nasty floors had paper dirt, and debris every where the eyes could see ,I just wanted to get out that place as soon as possible,after she was told that the truck was dirty she frown at me and then got a dirty mop from the bucket and mopped the floors of the truck, walked away.Never used anything to sanitize it.It was smelling like smoke and dirty mop and who knows what else.If this is how you treat your customers thanks but No Thanks I won't be back.

stephanie C. 
Clasificación:
1.0

Replace all employees and get a new staff.

isaac W. 
Clasificación:
5.0

Both were very efficient and accommodating in securing my rental truck.

Toni S. 
Clasificación:
1.0

The store associates were so rude and unprofessional. I would recommend my enemy to go this location service is horrible then they threatened you and charge outrageous fees to your card on file.

Alexia F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jalisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel W. 
Clasificación:
2.0

The employees appearance was very embarrassing...I did not think that the individuals were employees until I notice the UHAUL shirt. Actually unbelievable....UNBELIEVABLE....THANKS GOODNESS UHAUL HAS ITS PASS TO SUPPORT THE PRESENT....Sagging (pants down to the point underwear showing)...on the job!? Eating potato chips while helping a customer!? I will never go to this location AGAIN....

CALVIN S. 
Clasificación:
3.0

Truck cab was not clean

Norma G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jasmine S. 
Clasificación:
3.0

This isn't the problem of the people at the Lamar uhaul, but my original reservation was at the Titus road location and she immediately turned us away without any answers as to what was happening and then my truck was canceled because the previous person had decided to keep the truck for the whole day. This was very inconvenient for us.

Christin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kearston P. 
Clasificación:
3.0

First of all the truck I was given was not the 20ft I ordered I was given a 26 then that truck was not working properly it was like the transmission was going out it kept slowing down then it would pick up speed and on top of that the brakes would make a loud noise when applied

Martha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melba M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
2.0

El cliente no dejó un comentario.

tara K. 
Clasificación:
5.0

Great customer service and teamwork.

Joel W. 
Clasificación:
1.0

They over charge me and the person charge my card and took cash from me I will never go again

John B. 
Clasificación:
4.0

You did well, except had trouble checking back in after I finished my move. Y'all need to have a scanning system with a barcode on the truck or badge with key that a person can just scan item to return for after hours returns.

SHIRLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myeesha M. 
Clasificación:
5.0

GREAT SERVICE 👍

Larry W. 
Clasificación:
1.0

The manager was terrible 😔

Carlo B. 
Clasificación:
3.0

Attention to customer/ no side talking with other employees

Dominique E. 
Clasificación:
2.0

Didn't have dolly though I made reservations a week ago. The check engine light and tire going flat light were on the whole ride. Heat didn't work. Bad experience overall

Payton P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla L. 
Clasificación:
5.0

El cliente no dejó un comentario.

rozetta N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keanna H. 
Clasificación:
5.0

They are really good

Demarcus W. 
Clasificación:
4.0

Have additional furniture dollies, so that when one customer forgets to return the equipment, then the next customer is not impacted.

Siddharth M. 
Clasificación:
3.0

The lady that help me was real nice

Patricia A. 
Clasificación:
3.0

Even offering 3rd party moving services, please redesign the website to send the pertinent information to the 3rd party moving service, especially contact information. The experience was horrible. I never received the moving service.

Chenell N. 
Clasificación:
5.0

Everyone was friendly. Well known area. Easy access.

Jason B. 
Clasificación:
5.0

I can't think of anything. I do want to commend Robert. He was so friendly and expeditious. The same is true of the young ladies who waited one when I returned the truck. You guys are wonderful. Keep up the good work. Bendiciones.

Rickey S. 
Clasificación:
3.0

I really didn't feel comfortable with the sales person using a cellphone to input my order which was already in the system. Taking pictures of my id with the phone and imputing my credit card info on it to. I will be keeping an eye on my card activities for a while but you all should change that part.

Antonio R. 
Clasificación:
2.0

Customer service, rates, and better kept equipment

Vernoncia C. 
Clasificación:
5.0

They always take great care of me at this location. Excellent team.

Joel W. 
Clasificación:
4.0

El cliente no dejó un comentario.

veronica N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashawn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elton G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
2.0

Long wait. Gave me my equipment without the 4 dozen blankets. I had to send someone back for the blankets, took 1.5 hours because of long wait and blankets were not folded or bagged. Ended up using their blankets that had leaves and tape in them. Lost $200 on my moving helpers because of delays caused by Uhaul Lamar.

Kimberly C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia W. 
Clasificación:
5.0

More larger trucks.

LOISTEEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Precious M. 
Clasificación:
3.0

Make sure when customers are placing, their order's on line that the pick up locations, have what the customers ordered, because the location I picked up from didn't have anything but the U-Haul.

Demetria B. 
Clasificación:
5.0

Excellent team of people who take great care of their customers. Great crew!

Joel W. 
Clasificación:
5.0

I had trouble with the rental truck starting and worker was there within 10 minutes and had it running immediately, and explained the issue and what to do if it happened again. Very patient and informative.

Anna L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NAKESHIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrina W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANIESHIA C.  |  Overall Experience 
Clasificación:
5.0

Keep Terrell around😊

Lynnette W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia J. 
Clasificación:
1.0

Approve on customer service and employee doing their job rather then telling customer to do it.. ONe bad apple spoil the bunch. Also, false advertising for the guaranteed $50.

Precious V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deneen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie C. 
Clasificación:
5.0

The inside of the truck on the floor was dirty but other than that everything was perfect.

Takisha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renardo C.  |  Overall Experience 
Clasificación:
5.0

Manager at this location provides outstanding customer service. Thank you so much!

Rafael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James I. 
Clasificación:
5.0

El cliente no dejó un comentario.

stacey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacquelyn H. 
Clasificación:
5.0

Excellent team, great customer service and support, love these guys and gals.

Joel W. 
Clasificación:
5.0

Thank you all

Linda W. 
Clasificación:
5.0

The customer service rep was very friendly and thorough. Ms. Smith provided exceptional customer service. She communicated well and she was very patient.

Veronica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

T'Shandyosha P. 
Clasificación:
2.0

I tried to verify my return, but the website Malfunctioned, and wouldn't let me get through all the steps. So I ended up ripped off in my opinion in the final analysis..

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

clotee B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis H. 
Clasificación:
5.0

It doesn't get no better

Regina W. 
Clasificación:
5.0

Everyone is very nice and friendly.

Annette D. 
Clasificación:
1.0

El cliente no dejó un comentario.

TERRY W. 
Clasificación:
5.0

It went so smooth no problems at all.

Antonio C. 
Clasificación:
2.0

Have your employees to be more professional without attitudes & greet the customers with a smile. Also for the employees to not act or look as though they don't want to be dealing with the customers. One last thing is for the employees not to be talking in front of customers about personal situations have that conversation after it's cleared of customers.

STEPHANIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlin F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY S. 
Clasificación:
5.0

The check-in/out was seamless. I have rented a truck from U-Haul for the last 8 years for Girl Scouts; this year was the best as I was in & out in less than 15 minutes.

PAMELA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrea J. 
Clasificación:
4.0

I surely use you guys again, if need be.

Lesteonia K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chernika M.  |  First Impressions 
Clasificación:
3.0

* if the machine broken & no one is on duty , you're not getting in the storage that day .

Laquita S.  |  Overall Experience 
Clasificación:
5.0

The staff was very professional

Freddy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila C.  |  First Impressions 
Clasificación:
4.0

Need elevators. Stairs are tough.

RETTA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl G.  |  First Impressions 
Clasificación:
4.0

Thanks so much the staff was very helpful with the questions I may had they’re answered was also helpful

theresa j.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

VIVA F.  |  Overall Experience 
Clasificación:
2.0

Very unprofessional staff

JIMMY Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Deauzhane M.  |  Online Move In 
Clasificación:
5.0

This facility was exceptional in every way. They were so helpful and friendly and renting my storage locker was a breeze. I high recommend this facility for anyone. The location is easy to reach and the hours are so very convenient.

Jacqueline H.  |  Overall Experience 
Clasificación:
5.0

very nice

Corey M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug S.  |  Overall Experience 
Clasificación:
3.0

Common Sense Courtesy ~was enough for Me to Rate this location with Well done for the environment itself~

Mercy H.  |  Overall Experience 
Clasificación:
5.0

Jasmine gave me excellent customer services. She made sure I understood everything and was very helpful in assuring me that my belongings would be in a secured space. She deserves a Gold Star!

sharon s.  |  First Impressions 
Clasificación:
5.0

I do not remember the young lady's name who helped me when I closed out my contract but I did want to say that she went above and beyond to accommodate our needs and I really appreciated her professionalism and outstanding customer service.

Kathryn L.  |  Overall Experience 
Clasificación:
3.0

It was upsetting to not be given a downstairs unit as requested. I'm disabled and storage was upstairs and very difficult for me.

Janette B.  |  Overall Experience 
Clasificación:
5.0

Miss Jasmine was amazing! The process was easy and straight forward

ALEEAH B.  |  First Impressions 
Clasificación:
2.0

The ceiling was leaking and all my things got molded!!!!

Joy R.  |  Overall Experience 
Clasificación:
5.0

I was very pleased that they worked with me since I wasn't in town very much. Staff was very helpful.

Curtis T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica D.  |  Overall Experience 
Clasificación:
3.0

The place has a lot of trash lying around and the lot is so full you can't navigate the trucks into storage area to unload without assistance (moving stuff around to make way). They DID assist us for which we were thankful, it's just the place was disorganized and quite a mess.

Janette B.  |  First Impressions 
Clasificación:
5.0

Ya'll Rock #1

shelia w.  |  Overall Experience 
Clasificación:
3.0

They only had 1 cart per building and no elevator for the upstairs rooms which made it difficult to move in with big furniture and appliances.

Shuan F.  |  Overall Experience 
Clasificación:
5.0

Great experience with Jazmine! Looking forward to returning to use the Lamar Semmes location for future business.

MARLENE F.  |  First Impressions 
Clasificación:
4.0

This place was convenient and the staff friendly.

Patsy W.  |  Overall Experience 
Clasificación:
5.0

this is the second time I've used them, everyone is always friendly and willing to assistance. I especially want to thank them when the storage door broke they fix it quickly.

ADRIANNE G.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly & professional

Yoni Z.  |  First Impressions 
Clasificación:
5.0

Very good service.

VANESSA J.  |  First Impressions 
Clasificación:
5.0

Staff was nice, welcoming & helpful

Kenya J.  |  First Impressions 
Clasificación:
5.0

SUPER GENERAL MANAGER AND WONDERFUL STAFF! I GIVE THEM A BILLIIN LIGHT YEARS OF RECOMMENDATIONS! ~SUNSHINE

SHANNON W.  |  First Impressions 
Clasificación:
2.0

I had a lot of things lost/damaged due to mold growth in just a few short months. But if it were not for that very important fact, I would give it a higher rating. Management was AWESOME!

CaSandra W.  |  Overall Experience 
Clasificación:
5.0

Personnel were very helpful especially because once I told them what I wanted, they showed me space but acknowledged that location didn't have what I needed and was not open the hours I required.

Mary Lou M. | Reservación
Clasificación:
5.0

No comments

Antrolique S.  |  Overall Experience 
Clasificación:
5.0

Gracias

ashinik j.  |  Overall Experience 
Clasificación:
5.0

Good experience

Edward W.  |  Overall Experience 
Clasificación:
1.0

Storage place is awful anybody can go in, unit was to small, very inconvenient, to much money, they changed my storage place at the last minute from union to Lamar didn't upgrade my unit when I change

Kevin S.  |  Overall Experience 
Clasificación:
3.0

I hate leaving feedback but I get 7 emails a day. I hope if I fill out the survey, I will get less emails

Bryon B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba