Customer Reviews for U-Haul Moving & Storage at Lake Mary Blvd
Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Kevin F.
Customer did not leave a comment.Carl R. | Overall Experience
The lady who checked me in today was awesome very polite and friendly.Chad M.
Customer did not leave a comment.lisa B.
My only complaint is the windows of the van were very dirty and there was no washer fluid to clean them. Not particularly safe when driving in the darkELLEN G.
Customer did not leave a comment.DAVID S.
Agent handling the rental of the two 26 ft truck was very helpful and at the end when he was about to turn over the keys the manager stepped in and changed trucks "don't give them those trucks I'd give them ###) These trucks were used and abused, one would vibrate over 30mph we had to go back and change. I believe the reason for the change is he judged my two drivers and didnt want to give us the good trucks. Would like to discuss this with upper management in depth over the phone 407-353-8720 Mark Swinkmark S.
Everyone was extremely helpful and kind. Much appreciated.Michael N.
Customer did not leave a comment.Bryan V.
Customer did not leave a comment.Christopher S.
Probably the best U-Haul location we have used. The office area was super clean and well kept. All the associates we came in contact with were very friendly professional. Thank You!David S.
Had hard time getting back to check-out when I selected an incorrect answer by accident.Debbie Z.
Customer did not leave a comment.Gary T.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Parks D.
Customer did not leave a comment.Billy A.
Customer did not leave a comment.annie S.
Customer did not leave a comment.Ashley H. | First Impressions
Broken elevator for two days straight while I had taken off work to move in, AC was supposed to be between 65-85 degrees but it was 90 degrees multiple times (I have pictures taken) and I paid for an air conditioned unit, multiple times there was not a push cart (only three for the whole facility, told manager and he said he would order, but two weeks later still not any new ones). This was extremely poorly run. Paid way too much for the worst service.Andrea G. | Overall Experience
Customer did not leave a comment.Jessica G. | Online Move In
Customer did not leave a comment.GENELENE C. | First Impressions
The employee Michelle was awesome . She made it very easy and I would recommend your business because of her.Jeannine L. | First Impressions
Very helpful! Dillon was courteous and assisted me well.David J.
Customer did not leave a comment.James R.
Excellent staff, very professional. I was able to pick up my vehicle quickly and the return was easy. Thank you!Tony D.
Customer did not leave a comment.Tyrone C.
Truck fuel level at 1/8 at pick up location. Had to wait 15 mins in line to correct a contract error. Then manager said to simply take a photo. Why did not look at the fuel gauge and correct the fuel level prior to signing the contract or simply go put fuel in the tank?Franklin R.
Customer did not leave a comment.Lorraine R.
Customer did not leave a comment.Alan R.
Customer did not leave a comment.Joseph B.
Nothing, just wish we could have dropped off equipment together.Vanessa S.
The customer service agent who checked us in was friendly and knowledgeable. She made the experience great!Tara A.
Customer did not leave a comment.Joshua G.
Our truck broke down on the second day. We were told to leave it on the side of the roadTimothy B.
Customer did not leave a comment.Andreas W.
More stuff members for peek store hours.Margie J.
All the staff are very friendly, but store manager isn't. I picked a one way and rental and will fill insurance. Still he is not happy with the business, he insisted the person working on my contract to add $20 for asking assistance to hook up the trailer to my truck and load my car. Associates were telling him that we usually don't charge for it, but he was insisted to add it.Sree Krishna V.
All was perfect!Angel F.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Brandon L.
Keep your employee, Dillon. He was wonderful to work with, knowledgeable (and as proficient as your computer system would allow) during booking, and great on return, too!Julia B.
Customer did not leave a comment.David M.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Martin L.
Customer did not leave a comment.Edward F.
Customer did not leave a comment.Eric W.
Todo estÃ¡s bienmaria H.
Super job by employees over allMary T.
This was close to home so I am pleased drop off was quick and easyDavid N.
Customer did not leave a comment.Nick L.
Customer did not leave a comment.GEORGE K.
Customer did not leave a comment.Evan C.
Customer did not leave a comment.Amanda L.
Customer services was incredible!Jennifer M.
This location did great! However I only ended up there after my online reservation was not kept at another location. This is why I always prefer to use the actual u haul locations and not their â€œdealersâ€Kevin I.
Everything was done with job knowledge and professionalism. This location is my preferred store.JAMES W.
Customer did not leave a comment.mario P.
Customer did not leave a comment.Eric M.
I have had the best interactions with U-Haul Moving & Storage at Lake Mary Blvd. Everyone that I have worked with has been very friendly and helpful.Scott M.
Customer did not leave a comment.Lucas C.
It was very clean on the insidePamela S.
Chris was so very helpful. He went out of his way to help us. He should get a raise. I will certainly recommend this U-Haul location!Maureen K.
Customer did not leave a comment.Steve F.
Truck was rented to me with a damage tire. This was a scheduled move and the damaged tire was a true inconvenience! I had to stop 7 times to fill the tire & in between the move I had to schedule road side assistance. I was not pleased with this experience. The dashboard clearly indicated there was an issue with the tire therefore that indicates it wasn't inspected by Uhaul staff prior to rental. This was a dangerous experience.Giselle L.
Customer did not leave a comment.Ed L.
Customer did not leave a comment.TOM J.
Customer did not leave a comment.Darryl D.
Customer did not leave a comment.Christina L.
Customer did not leave a comment.Daisy R.
Customer did not leave a comment.Hector C.
I received excellent service, I called a different location and they found the vehicle I needed at this location which saved me a lot of time and legwork.donald B.
The employee there attached the chains onto the car and the canvas covers that latch onto the tire. My daughter asked him to explain to her how to do it and he did it instead. He was very rude to her. During the trip from Florida from Missouri, the canvas straps came undone and wrapped around the axle of the front tire. The man at the Uhaul store in Missouri told us that the fact that they wrapped around was what kept the car on the dolly. If the car had come off the dolly, it could have caused a very bad accident. It seems like the person in Sanford didn't know what they were doing or didn't care.Benita H.
The person that waited on me was very knowledgeable and curious and professional.julio M.
Customer did not leave a comment.Derrick L.
No question this is the only location I will rent from in my area. Always a good experience.STACY J.
Customer did not leave a comment.aujia I.
Customer did not leave a comment.Kay G.
Your BEST Dealer around,Great people,Great Equip. Fast n courteous service.Always pleased here for OVER 30 YEARS!!!Kenneth P.
Best service EVER.!!! Thank you very much!!Catherine C.
There're so many bugs n the van.Yuxin L.
Customer service is & always has been awsome.James C.
See aboveSteven B.
The online reservation and documentation system did not work. When I first made the reservation it was for another location. But before I went to pick up the truck the derivation was changed to another location because there were no more vehicles at the original location. The online reservation system never updated, as a result when I went to pick up the vehicle I was turned away. Had travel about 5 miles out of my way to pick up the vehicle. Why did the online system allow me to rent at the original location if they had no vehicles. Online system stinks and needs to be updated.James G.
Customer did not leave a comment.Jason G.
This was the best rental experience I've ever had. Walter was nothing short of amazing. The woman who was also there, whose name I regretfully didn't get was also great. The store was clean the service was exceptional. They restored some of my faith in mankind and showed me that some people still care about customer service. Thank You Walter!!!!!John W.
Additional customer parkingDanel S.
Very smooth rental; equipment ready when requested and quick to rent and return.Thomas E.
You guys are awesome 👌 always a pleasure renting from you.Edward E.
Customer did not leave a comment.Don M.
Customer did not leave a comment.Catherine C.
They're customer service is always on par. We had issues with previous rental locations with uhual and they were very understanding of our situation and went above and beyond with their service. We were very happy and we enjoy coming back to them for our storage unit we have rented with them.Dana E.
Customer did not leave a comment.Tammy T.
I am not overly happy with uhaul as a whole. I wasn't ever able to speak to the person who called to arrange my pickup information, I was told multiple times from the number that was provided to me in a voicemail that the lady did not exist. When I got there to pick up my uhaul it was a complete disaster. I had to fill out 50 things online and I feel like some of the requirements are absolutely uncalled for. Also to top it off I did not receive a dolly and I ended up paying for one. So needless to say I will never be using uhaul again.Jaycen F.
When I picked up my moving equipment the moving blankets were not available. None in the area. I should have been told in advance so that I could make other arrangements. Not a welcomed surprise in the middle of moving.Kenneth W.
The manager yelled at me, didn’t want to remove the straps off of my tow and he tried to cause damage to my car My storage room had a dead mouse . The roof was falling in. The manager didn’t show me where it was and he had an issue giving me a lock Very unprofessional i filed a complaint I hated my experience because now I’m worried about my things I leftPtah E. | Online Move In
Customer did not leave a comment.Paul C. | First Impressions
Actually what needs to be done is having an inspection on your fleet of trucks. The 20" truck needed a major wheel alignment. Wr didn't feel safe driving it. We called only to be told that they couldn't do anything and that we had to call roadside assistance. The truck drove very poorly!Lisa R.
Truck was a turd employees were assholes didn't have all the stuff I requested but charged me more then my quote and you fucks charged me 10 extra for miles I only had to drive cause your truck is a piece of shit I use uhuals all the time because I work for van lines an move people across country allot but this was in all the absolute worst experience ive ever had with you guys an im honestly scared to recommend or rent another uhual myself any time I've used a penske get through the mountains no issues don't get charged more for less an so much more usual is definitely goin down hill it seemsjames L.
Customer did not leave a comment.Zachary S.
Customer did not leave a comment.Juan P.
Nothing! The woman that helped me was beyond amazing. Great experience overall! A++++Brian E.
Staff has been GREAT there in the past. This time we self-delivered. The three dumpster-divers there was disturbing at around 1-1:30 am.Debbie Z.
Please contact me for further information management was rude and very negative to their staff. 407-920-8189James B.
I will never use uhaul again after my experience. There was an error during my online processing but my card was charged so I called as I wasn't able to finish my information online. When I called she confirmed a drop off location in Sanford which I asked to be changed to Deltona, she said no worries that it was changed that I could drop off at any location in Deltona. When we picked up again the in store representative said we drop off in Sanford, again my husband and I said that was wrong and we needed to drop off in Deltona. We were told again that we could drop off anywhere anytime in Deltona. When we choose the nearest UHaul for drop off in Deltona we were told we were going to be charged double because it wasn't being dropped off in Sanford. The representative there had no interest in helping us and told us to call 1800Uhaul and dismissed us. We sat there on hold for 35mins and we're told we could drop it off there and she changed the drop off location as it was an error on Uhauls end. She spoke to the representative who then told her they were not accepting any more trucksâ€¦ so we were told to drive to orange city 20mins further from us. The phone representative told us she updated the drop off location and everything was taken care of. When we arrived at the orange city location, we were told that we had to return to Sanford and that we had to pay a late fee on the uhaul as the order on his end said it was only a one day even though our paperwork said a two day, and that we weren't able to speak to a manger because they weren't there. We explained what happen and thankfully the representative did not charge us the extra day nor the double price of drop off but we were charged for the extra mileage which I feel is completely unfair! I would never use uhaul again after this experience. The representative at orange city said there was no change to the account either so the 35mins on hold with the representative who said she changed our pick up address and wouldn't be charged for those extra miles didn't do anything!!!Kaitlyn M.
The staff was amazing and so helpful!Danielle R.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.sandra n. | Overall Experience
Storage was great!Tatiana D. | Online Move In
I don’t remember the names of the people who were working when I checked in, but they were a god send after the trouble I experienced with my move. They went above and beyond and prevented this girl from having a massive meltdown. I will recommend this location to everyone.Rachel L. | First Impressions
I can't give a 5 star because the confusion I had to deal. When I would call for a service they would say go to this location. Then someone there would say we don't do that here try this branch. Then I drive there and they would say oh no we don't have that here try this other place. That happened at least 4 time thru out my reservation. But over all I had the trailer I needed and the personal at the branches were very friendly.Barbara B. | First Impressions
Moved out of unit and submitted information including pictures on the website as instructed by staff at local storage site. Local storage site did not acknowledge this information. I tried calling the site multiple times per day and it always rang over to national calling center. Spoke to several different people at call center. Then I started getting late payment notices and I continued to try to call the local site to resolve this issue and every time I called site, it went to national calling center which said they would take care of it but didn't. Finally when I had time, I went back to site and was the only customer. There were two people working at the counter. The phone was ringing continuously and they ignored it. Told the worker about the issue and they closed account and said I should talk to the manager about this. Tried to talk to Walt and he was condescending and did not seem to care about the issue, the fact that his staff don't answer the phones, etc. I have used U-haul other times and never had an issue. Hopefully, this is just localized to this one site. I rented the storage unit for several years. Over the time I rented, the place deteriorated. The gates for access to the building stopped working and gates and fencing were removed. The doors to the storage building often did not shut correctly allowing access to anyone who desired. There were only four carts for unloading (had been at least twice that many when I first started renting there) and when I asked staff a while back about this, they said that customers keep breaking or taking them and they weren't planning on replacing them. Hopefully this is just an issue with this center. I would still use U-haul based on other experiences but would never go back to this site or recommend anyone to this local site as the place has deteriorated significantly and manager does not care.STEPHEN C. | Overall Experience
Had no problems, very pleased with my storage and all the personal that attended all my storage needs Thank You , God Blessaleta c. | Overall Experience
Customer did not leave a comment.ANTHONY C. | Overall Experience
The staff when Mr. Lazano was present was always friendly and professional, but when he was not there well... You knw the old saying "When the cat is away the mice like to play" Other than that the facility is clean and well maintained. A bit pricey but overall good experience.Karen R. | Overall Experience
Customer did not leave a comment.Markus S. | Online Move In
Customer did not leave a comment.Jose R. | First Impressions
The storage unit had rats. It ate through some of my stuff and the staff wasn’t friendly.Ricardo O. | Overall Experience
Customer did not leave a comment.Annette Z. | Overall Experience
Customer did not leave a comment.SCOTT G. | First Impressions
Customer did not leave a comment.david p. | Overall Experience
Mr Lozano was very helpful in getting us 2 larger units at the last minute after we had made reservations on line and found out the units were not available at the previous location.David M. | First Impressions
I am not leaving the storage unit, just switching to a smaller unit.WARREN J. | Overall Experience
Cricket's more access hours 5 a.m. to 10 p.m. is earlier in later than anyone else in the area. Office hours are more than everyone else in the area also. And they are competitively priced. I did the math and it makes sense to rent with U-HaulJOSEPH B. | First Impressions
There was a hiccup with an elevator that the manager responded to even after hours. Took care of the issue expediently and courteously. Certainly will use uhaul in the future.Greg M. | Online Move In
Your staff were not only helpful, they were friendly as well a very good experience.Raymond M. | First Impressions
Customer did not leave a comment.Christine S. | Overall Experience
I’m having a really hard time in life right now, & the staff never held it against me. I’m forever grateful for the understanding I was given.Jennifer G. | Overall Experience
Customer did not leave a comment.Ron R. | Overall Experience
Customer did not leave a comment.christine j. | First Impressions
Customer did not leave a comment.PATRICK S. | Overall Experience
There are rats and roaches tore up a bunch of my stuffBonnie S. | Overall Experience
Very clean and well maintainedPhilicia U. | First Impressions
Customer did not leave a comment.Michael D. | Overall Experience
Customer did not leave a comment.Gary T. | First Impressions
Customer did not leave a comment.MICHAEL J. | Overall Experience
The checkout process was not good. Moved out Oct 12th matter resolved Nov 26th after several calls.Tarsha R. | Overall Experience
Customer did not leave a comment.Leslie C. | Overall Experience
Customer did not leave a comment.Michael G. | Overall Experience
Friendly and quick service?Jason L. | First Impressions
Very professional and friendly and helpful.Christine S. | First Impressions
Customer did not leave a comment.Robert H. | First Impressions
Customer did not leave a comment.Lisa P. | Overall Experience
Customer did not leave a comment.DOUGLAS & CRYSTAL F. | First Impressions
Customer did not leave a comment.HENRY F. | Overall Experience
I moved out October 7th, not the 12th. Thank you.Kirsten T. | Overall Experience
Customer did not leave a comment.jeremy l. | Overall Experience
Customer did not leave a comment.gena h. | Overall Experience
Customer did not leave a comment.robert g. | Overall Experience
Very well run!edward m. | Overall Experience
Sensor lights go off pretty quickly!Pat F. | Overall Experience
Customer did not leave a comment.Justin M. | Overall Experience
Customer did not leave a comment.Jacquelen W. | Overall Experience
Customer did not leave a comment.Tammy G. | Overall Experience
Went to another storage facility needed a bigger storage.ESTHER E. | First Impressions
No ac in the storage So what is the point of climate controlElizabeth R. | First Impressions
Customer did not leave a comment.Robert S. | First Impressions
The general Manager was very rude, Argumentative needs to go back to school in learning how to take care of customers and the staff needs to be trained properly I will not be coming back to this location and will spread the word not to go here ..Patrick S. | Overall Experience
Customer did not leave a comment.Mia L. | Overall Experience
Customer did not leave a comment.LINDA F. | Overall Experience
The person that helped me was very professional and helpful. I feel safe knowing that my items are stored at your facility.Suzanne C. | First Impressions
Customer did not leave a comment.Payton V. | Online Move In
Customer did not leave a comment.polo g. | Overall Experience
Customer did not leave a comment.Aintonia G. | Overall Experience
muy buena ubicación y facilidadesCarlos C. | Overall Experience
el personal muy atento y amables , me ayudaron en todo y los recomiendo 100 % .Carlos C. | First Impressions
Customer did not leave a comment.joe k. | First Impressions
Customer did not leave a comment.david h. | Overall Experience
I had a 15 footer/one bedroom to unpack which would have never fit in the 5x10. I had to go back to get a bigger unit. I went to 5 different uhaul places in 3 days. That could have been done better. Some parts were 5 stars so were 1 star.Tarsha R. | First Impressions
Customer did not leave a comment.Bryan C. | Overall Experience
No because the sliding door wasn’t opening and I swipe my card but it still didn’t open. So I had to put my boxes and furnitures through the other door but it was difficult because it wasn’t a flat floor. I really had a hard time putting my stuff inside the storage. I asked 10x10x10 and they gave me 2 of 5x5 and it was in a 2nd floor. I really wanted 1 floor and 10x10x10. No one told me that they was going to do that to me if not I would of have canceled it. I’m not happy with this service. Also when I was talking to a customer representative about changing the date and she had me on hold for good 15 minutes while I was driving from New Jersey to Florida. That really was a bad service.Maritza R. | First Impressions
Customer did not leave a comment.Sean P. | First Impressions
Staff very nice and helpful!! No problems with this facility But the billing department was a different matter!CRISTY M. | Overall Experience
Walter was excellent he was a great help for me. I would recommend this crew to anybody.William B. | First Impressions
The team members themselves did a phenomenal job! The only slight issue we had was that we saw a couple dead roaches but at least they weren't alive.karen r. | Overall Experience
Customer did not leave a comment.Valerie C. | Overall Experience
Customer did not leave a comment.ANGELA W. | First Impressions
A special thanks to. Mgr of uhaul. In longwood, mrs reich/ I hope I spelled her name cotrectly. She was very informative and extremely helpful. I neefed a cargo truck. She did not have at the time, so she directef me to Sanford. She booked it for me also. Thank you so much!Pat F. | First Impressions
Great jobEdvin S. | First Impressions
Customer did not leave a comment.Mushtaq K. | First Impressions
Customer did not leave a comment.Rafael T. | Overall Experience
Chris, the manager was an absolute pleasure to work with him. Knowledgeable and friendly.Mike A. | First Impressions
Great truck, facility, and staff. Absolutely top notch!Bradley P. | First Impressions
Great job and service. Thank you for everything. Keep the good job.Ingrid F. | Overall Experience
I love this place for storage. Best experience of all my storage companies used.Greg F. | Overall Experience
Everyone was great!Ryan F. | First Impressions
I was supposed to have a first floor unit at a completely different location in which one of their employees ended up giving away my unit even after I confined it. They then sent me to another facility who gave me a second floor unit for a higher price. The issue was then escalated and resolved resulting in me having to reach out to the manager every month to get my price adjusted. Very inconvenient and a total hassle for a mistake that should have never been made.Mercedes P. | Overall Experience
Customer did not leave a comment.Sterling O. | Overall Experience
Great place and great people. I would recommend doing business with this location.Troy W. | Overall Experience
Customer did not leave a comment.travis h. | Overall Experience
Customer did not leave a comment.ANGELA L. | Overall Experience
The staff are so wonderful at this UHAUL. I would definitely recommend this facility to anyone looking to rent a truck or storage unit!tina a. | Overall Experience
Customer did not leave a comment.eric k. | First Impressions
Customer did not leave a comment.david h. | First Impressions
I had book my storage at the wrong location and this place really help me. They kept me calm from the most stressful day of my life. Thank you allTrenece L. | First Impressions
Customer did not leave a comment.Muhamed B. | First Impressions
My storage unit reservation was pointless. Then the storage units I was assigned were taken when I came back. Then the next issue was I had to go AGAIN bc I was told I only needed 2 locks. Untrue. I had to go back again/call and get ANOTHER lock. WHAT is the POINT OF HAVING A RESERVATION? I will be contacting the owner about this ludicrous issue. Please note Kris and Kathan were kind abd DID give me locks for free. So I'm grateful for that.MARY S. | First Impressions
Customer did not leave a comment.David B. | Overall Experience
Customer did not leave a comment.wayne f. | Overall Experience
Me and my wife lost our home in a fire on thanksgiving eve and these guys were so helpful and very caring towards our needs, very professional and super nice, would use these guys again at this location for sure.Shawn C. | Overall Experience
Customer did not leave a comment.lynn g. | First Impressions
Customer did not leave a comment.yliana s. | Overall Experience
Customer did not leave a comment.tina a. | First Impressions
Customer did not leave a comment.Robert J. | Overall Experience
Everybody excellent beautiful peoples God bless you all God bless you for all bussines UHuLL ⭐️ 🌟 ⭐️⭐️⭐️Dilsy A. | Overall Experience
I rented a space at this location for what I thought would be short term and I ended up holding it for a year. The location was perfect and the staff was always friendly and helpful. The facility was clean secure.Joshua F. | Overall Experience
Alex was super helpful thank youGreg R. | First Impressions
Customer did not leave a comment.AMANDA G. | First Impressions
All we encountered were professional and friendly. We were dealing with an estate of my husband's uncle (we are from Indiana). Walter was compassionate and assisted us in any way possible. It made the long distance in a COVID world experience much easier.virginia y. | Overall Experience
Good friendly service access 24hrs a day .Mcloyd C. | Overall Experience
While the facility wasNice and all of my belongings were secure, I still find it frustrating to constantly get contacted about being late through email and letters after I closed out my account for which I was never late. I have receipts of closing it out. Biggest frustration is that you have to go to storage facility since the phones almost always roll over to a U-Haul operator who tries to help by sending messages to the manager however they are never read.Phillip S. | Overall Experience
Well run and manage business. The best experience I have ever had with a business of this kind. Awesome!!!robert s. | Overall Experience