Customer Reviews for U-Haul Moving & Storage at Lake Ella

2,469 comentarios

1580 N Monroe St   Tallahassee, FL 32303
(between Golden Corral and Sonic)

(850) 222-1389

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(850) 222-1389

1580 N Monroe St
Tallahassee, FL 32303
(between Golden Corral and Sonic)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H.  |  First Impressions 
Rating:
3.0

Rat catcher in unit. No lock inside unit as promised. Had to go back to to the office to get the access fob. Parking insufficient and unsafe. We did appreciate that there were plenty of carts to move items.

Judith E.  |  Online Move In 
Rating:
5.0

customer service was friendly and very helpful

JAMES W. 
Rating:
5.0

Liam Alphonso behind the counter was courteous, professional and friendly. Excellent employee - give that guy a raise.

DAVID F. 
Rating:
1.0

Customer did not leave a comment.

DEMETRUS F. 
Rating:
1.0

Employee Mr Williams was very rude and also use profanity while assisting me blaming the problem on the employee that had to leave at one. He told my two sons and I that we don't intimidate him and he's not job scared. He also told me that he not shit off now; which was the dolly that we didn't use. Not sure how the tag got broken off. He went on to tell me that I got the right one today. Now I'll have to go way cross town to rent another Uhaul in amount 4 days, since this location made me feel very dissatisfied. On top of that t the mileage will be a little higher now.. The other employee that did check me out was very polite and helpful..

DEMETRUS F. 
Rating:
5.0

Customer did not leave a comment.

Opal G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

Customer did not leave a comment.

GMT PUBS L.  |  Overall Experience 
Rating:
1.0

HORRIBLE customer service! So many lies and no apologies! We reserved multiple times and the equipment and truck was not available. We were pushed and pulled from 1 location to another. This was by far the worse experience!

GROMOSKI S. 
Rating:
5.0

Customer did not leave a comment.

Lakristen G.  |  First Impressions 
Rating:
1.0

I was charged 175 because I used my card and only got 39 dollars back! Not happy at all!

Nichelle C. 
Rating:
5.0

Customer did not leave a comment.

SETH J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA G. 
Rating:
5.0

THE BEST STORAGE PLACE IN THE WORLD WITH THE BEST STAFF

edward t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY W. 
Rating:
5.0

It's all good

Kirsten P. 
Rating:
5.0

Fix the app. This location helped alot.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

PRATHIK K. 
Rating:
5.0

Although we didn’t have the storage long, I was well pleased with the emails reminding me that a payment was due.

cathy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALI AHMED A K. 
Rating:
5.0

The staff went above and beyond to help me answer my questions. The guy working there hooked up the trailer very quickly and I did not have to wait for a long time. I'd rent from them again. Not to mention the staff was friendly and professional.

Hany A. 
Rating:
4.0

Customer did not leave a comment.

MARCO C. 
Rating:
4.0

We were moved out on the 5th. My son showed the pictures with the date and time stamp to the staff. Unfortunately the office closed before he got down to it. So he notified them when he returned the uhaul the next morning.

joyce W.  |  Overall Experience 
Rating:
5.0

The whole process was easy and fast. The young lady was friendly. Will definitely use them again if needed.

Raymond V. 
Rating:
5.0

great experience. second time moving like this and it was excellent!

Alex P. 
Rating:
5.0

Customer did not leave a comment.

Sheila N. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

aileen p.  |  Overall Experience 
Rating:
3.0

Dominque was friendly but appeared to be having to do some reinforcement training with the gentleman who was working with her. The only thing that I would recommend is that she explain where the elevator is located when necessary

Traci C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARRAH CLAUDE C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE E. 
Rating:
5.0

Mike and Yolonda made my experience with Uhaul excellent, and I would recommend them to friends and family.

JAMES MICHAEL N.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Charlea B. 
Rating:
5.0

Personnel were excellent. Truck worked well, clean. Everything was great.

James S. 
Rating:
5.0

Customer did not leave a comment.

Christy H. 
Rating:
5.0

Pleasure to work with excellent customer service.

MARSHA D.  |  Overall Experience 
Rating:
5.0

Excellent rental experience from pick up to drop off

Peter G. 
Rating:
5.0

Jolanda was helpful and amazing during the move-in in April 2021. Jolanda was no different on move-out Aug 2021. Jolanda and her team were consistent in customer service.

Latoya M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ChaDesia D. 
Rating:
5.0

Liam was exceptional. His professionalism, knowledge and assistance was truly appreciated. This is the 2nd time in 2 months that I have rented from this location and it's very clean, helpful staff and new, clean vehicles for rent.

Tina C. 
Rating:
5.0

Easy and convenient and professional people. Would always use this u haul place.

Danielle H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kara O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac A.  |  Overall Experience 
Rating:
5.0

The young gentleman who helped me was great.

Steven J. 
Rating:
4.0

Start each rental with a FULL tank of gas. That way the customer does not have to GUESS what "9/16 Full" is on the gas tank. I filled it back to the level that I saw when I rented it, but then the agent had a different # when I returned, so I got charged the $4.50/gallon or whatever the rate was for the gas I supposedly used. I only went about 30 miles total. I put $10 in gas in and was charged another $10. $20 in gas for 30 miles of driving?

CHARLES H. 
Rating:
2.0

I was promised a 26 ft truck at 8 am at one location, and received a call the night before around 6 pm to say I had to go to another. I went to the other and when I used the website to log in and get the truck from the key box, I was told it was not available and that I had to wait til you opened at 9. Then, I had two customers cut in front of my in line and be rude and loud in front of the personnel, who did nothing about it. There were only two people working for a line of about 12 people and it took me 45 minutes to get the truck once the place opened at 9. The two people working appeared to be doing their best but 2 was clearly not enough and there is no reason that the key was not in the box so I could pick it up timely. As a result I had to eat an hour of the time I paid my movers due to my 90 minute delay.

Kara O. 
Rating:
5.0

The online instructions never said where to leave the key. We ended up just giving it to the load there.

Michele G. 
Rating:
5.0

Great place. Great staff. Great location. Highly recommend to anyone looking for storage and for all your moving needs. Thank you!!

Leslieann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruce A. 
Rating:
5.0

Customer did not leave a comment.

Karen L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Stephanie G. 
Rating:
3.0

Truck scheduled but an hour and half late, promised free mileage but not honored. Didn't have any furniture wraps available. Truck was beat up really bad probably shouldn't be on the road.

Rhonda T. 
Rating:
5.0

Customer did not leave a comment.

Sherri M. 
Rating:
3.0

WAY TOO expensive for a small unit like that. I paid for a 10x10 in Orlando for $35/month

Zachary G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VINCENZO O. 
Rating:
5.0

Customer did not leave a comment.

Gwen L. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
1.0

The woman working with the pink hair was incredibly rude to me and the other customers. She refused to give me my key because my appearance has changed from my drivers license of five years ago and she continuously dismissed my suggestions when the computer was malfunctioning and not taking my card. I would not return to this location.

JULIETTE C. 
Rating:
1.0

I am not sure what is the young lady name I initially encounter in Tallahassee North Monroe location. But she had pink hair with swollen legs and a very nasty demonic spirit. She was rude and lack customer skills. She needs a broom and a mop therefore not having any interaction with customers. I am not sure where Mike found her but is a ugly liability not an asset.

CARRIE R. 
Rating:
4.0

Customer did not leave a comment.

BRUCE E. 
Rating:
5.0

It was a very busy weekend for U-Haul and I was lucky enough to walk-in and get what I needed. A small wait due to customers ahead of me but well worth it as the representative that assisted me (Liam) was the absolute best! He walked in for his shift READY, as he rounded the counter he acknowledged me and begin inquiring what how he could help me. He hadn't even unloaded his backpack, that was truly refreshing service and especially him being a young man! Compared to some I have experienced, Liam was a breath of fresh air and I let him know that I was overjoyed that he walked in when he did. The rep that was already on duty left a lot to be desired as I witnessed her helping the customers ahead of me, I was dreading my interaction with her once it became my turn; but again thankfully Liam's shift started! You have a great employee in Liam and that's 100%!! Kudos

FRANCINE B. 
Rating:
3.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Excellent rental experience !

Peter G. 
Rating:
3.0

Customer did not leave a comment.

Voncell T. 
Rating:
5.0

Staff at the Lake Ella store are professional, courteous, and helpful. Equipment was clean and well maintained.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

luisa d.  |  Overall Experience 
Rating:
2.0

I reported to the employee that the van had a low tire. He added air but when I got back to my place the low tire light was on again. I went back to the uhaul place and was told by another employee that he knew there was a nail in the tire. Luckily nothing happen except waste of my time and waste of gas and mileage but this is unacceptable.

JEREMY S. 
Rating:
1.0

Really? Please send me my refund

eddie h.  |  Overall Experience 
Rating:
4.0

The owners are great. There staff is helpful and it is seldom I have a comment that they will not address if so it may be that U-Haul would be able to like a reservation issue. So I have used this location for almost every move and over the past 10 years for sure 👍

Paulande F. 
Rating:
5.0

Customer did not leave a comment.

TYRONE C. 
Rating:
5.0

Personnel was so helpful when I came to pick up the truck. Thank you.

Sarotsakorn C. 
Rating:
5.0

Customer did not leave a comment.

JEFI O. 
Rating:
4.0

Customer did not leave a comment.

Tameka D. 
Rating:
5.0

That was easier than I expected, all the staff were very professional, I m very satisfied and I highly recommend both stores here in Tallahasse area. Thank you guys to make my move so easy!!!!

LUIS Q. 
Rating:
5.0

Customer did not leave a comment.

DERAVEN C. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Please update your online platform. Or at least make it clear which locations are not true Uhaul stores and have variable hours/services. I had a great experience at the Lake Ella location, but the Lake Bradford and S. Monroe locations are disasters.

Jake M. 
Rating:
1.0

Left van with with gas between half a tank and three quarters tank charged me 9 dollars more saying I left it on half a tank guess I can't do nothing about it I stopped at the gas station right before returning guess I should of not wasted my time putting gas in in the first place they tried to charge me 13 but my card declined so they changed the price to 9 the next day and charged my card again

Johanna D. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
4.0

Truck reeked of cigarettes smell for the duration of the uhaul drive. Had to drive windows cracked in the rain.

TYLER T. 
Rating:
5.0

Customer did not leave a comment.

tina d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lance w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frederick f.  |  First Impressions 
Rating:
5.0

I have had one or more storage units on-going at this location since 1997 - I have been well pleased and well served - thank you

CANDY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phil p.  |  First Impressions 
Rating:
5.0

I've used a number of storage facilities over the past 40 years....this Uhaul Storage at Lake Ella was by far the best. Great facility, great location, outstanding customer service! Highest recommendation!

anthony q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew S.  |  Overall Experience 
Rating:
5.0

The personnel at this location as very friendly and helpful! Quick and kind service!

Mackenzie L. 
Rating:
5.0

No complaints

JAIME W. 
Rating:
5.0

The general manager was really great! We had a spill and she went out of her way to help us clean up and get settled. Great job!

Alan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMILY G. 
Rating:
5.0

Customer did not leave a comment.

Francesca L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paige P. 
Rating:
3.0

Locked keys in truck cab; no spare at rental location. I was in the Q on hold for 40 minutes to talk with agent o find that out. The directed to another website, then told that my responsibility to get locksmith. No a good experience with Uhaul assistance.

RANDY L. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL D. 
Rating:
5.0

Have price quoted online be actual price

Crystal A. 
Rating:
1.0

The elevator was broken, I was told they’d have it fixed quickly, so I didn’t go to a nearby facility. It ended up taking 7 hours and cost me my moving crew. My wife and I ended up paying $800 and having to carry our stuff up by ourselves. Would like an extra free month to compensate us.

Jason S.  |  First Impressions 
Rating:
5.0

Great Service

SHIELA W. 
Rating:
1.0

Worst attitude I've ever experienced from an employee. HORRIBLE

MICHELLE S. 
Rating:
4.0

Customer did not leave a comment.

Ruth M. 
Rating:
4.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

The managers and staff are really helpful and wonderful! I always recommend them to family and friends. Could not ask for better service. Thank you!

AURORA H. 
Rating:
5.0

Customer did not leave a comment.

Amani V. 
Rating:
5.0

Customer did not leave a comment.

Christina P.  |  Overall Experience 
Rating:
5.0

Sometimes the phone rang a bit longer than usual but I was treated well and that made up for it.

FRANCISCO C. 
Rating:
5.0

Fast and easy. Will use again in the future.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

kiesha N. 
Rating:
5.0

Customer did not leave a comment.

TIESHA H. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Tiffany D.  |  Overall Experience 
Rating:
5.0

The staff is excellent. Ms. Yolanda is always very helpful and very professional and knowledgeable.

PEARL G.  |  First Impressions 
Rating:
5.0

Thank you for a wonderful environment

jay l.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Marjenique B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JARED W. 
Rating:
3.0

I understand that there is a vehicle shortage, but the truck had a lot of body damage that was not evident in the pictures that were on the app to accept. I have been using uhaul for over thirty years and never gotten equipment in this condition. The vehicle also smelled like smoke and needed to be washed.

JOHN T. 
Rating:
5.0

Perfect for what we needed! Highly recommend this site.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

ROBIN B. 
Rating:
5.0

Customer did not leave a comment.

Angel A.  |  Online Move In 
Rating:
4.0

N/A

MICHAEL R. 
Rating:
4.0

My Uhaul experience was great!

Quantel C. 
Rating:
5.0

This was the most efficient and pleasant vehicle rental experience I have ever had. This UHaul location is very well run. They will receive all my business in the future.

John R. 
Rating:
5.0

Outstanding situation. I was able to get things moved into my house as needed. Very well-run.

sheri M.  |  Overall Experience 
Rating:
5.0

Jolanda was so courteous and helpful. The unit I reserved was unavailable, Jolanda came up with a solution. She offered me other options. Jolanda provided great customer service.

Latoya M.  |  First Impressions 
Rating:
5.0

Everything went smoothly. It was a rainy day, so I appreciate it extra. I was in and out with little wait.

CRYSTAL B. 
Rating:
5.0

The customer service representative did a great job. Kept it simple. Got me in and out of there and on to my job. Would definitely use you all again. “You all” = U haul....in the south.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
2.0

This employee at this location was ready to go and didn't let me check in with them ended up on the phone for an hour trying to change my reservation and the miles on the truck was recorded wrong so I could not do the quick return once I was done ended back on the phone for an hour and half.

MIKALAH H. 
Rating:
2.0

While the storage units themselves were very clean and well-maintained, the elevator broke almost every time we were attempting to either move items to or from the units. We had professional movers standing around waiting on the elevator to be fixed. We had to postpone our move-out as a result and pay movers again to get the rest of our belongings the next day. The Loomis trucks forced a delay on our move-out as well - with four of them parked in the back, we had to wait until they left to have enough room for our moving trucks to park close enough to the elevator. When asked about the Loomis trucks, neither the Uhaul employees nor the Loomis truck drivers seemed concerned about the fact that the trucks were blocking our access. Location was ideal, cost was reasonable with first month free and units and grounds were well-maintained... except for the elevator.

Claude S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

Customer did not leave a comment.

DAPHNE R. 
Rating:
5.0

Customer did not leave a comment.

Mia S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EAGER A. 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy J. 
Rating:
2.0

I rented a dolly for moving. I was told the uhaul rental location didn't have a dolly in stock when picking up the truck. This puts you in a bit of an issue when you need a dolly to move. This location didn't care to find one for me. I was without a dolly and it made it really hard to move.

Phillip P. 
Rating:
5.0

Great customer service.

Margaret T. 
Rating:
5.0

Customer did not leave a comment.

Claud G. 
Rating:
5.0

My experience is always great when I deal with Lake Ella location. They are very professional and respectful. They have me in and out Thank y'all!

Tanya G. 
Rating:
5.0

Thanks for all

Madiah M. 
Rating:
4.0

Customer did not leave a comment.

KURT G. 
Rating:
5.0

The young man who handled this transaction was friendly, professional, and kind. Definitely recommend this dealership.

robert S. 
Rating:
5.0

Jolanda was extremely helpful and friendly.

Grace L.  |  First Impressions 
Rating:
5.0

Nice!

sheri M.  |  First Impressions 
Rating:
3.0

I don’t like your hidden insurance charges!!

Sylvester T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly J.  |  First Impressions 
Rating:
5.0

Really appreciated the staff. Very helpful

Janet h.  |  First Impressions 
Rating:
5.0

Always friendly and helpful. Very efficient.

ANNE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fotena Z.  |  First Impressions 
Rating:
5.0

Friendly, helpful staff. Very clean facility.

Aimee R.  |  Online Move In 
Rating:
5.0

Jolonda Hicks was a huge help to me! I was given a task and didn't know much about where to start, etc. but she walked me through everything. She's been extremely easy to work with.

PATTI H.  |  First Impressions 
Rating:
5.0

Everyone was helpful!

Robert S.  |  Reservation 
Rating:
5.0

Ms Brownlee and Mr. Hererrra are awesome. Thanks for all you do.

Anquinas w.  |  Reservation 
No reviews have been submitted for this location.

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