Customer Reviews for U-Haul Moving & Storage at L St

7,039 comentarios

8616 L St   Omaha, NE 68127
(N Industrial Rd)

(402) 592-2230

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(402) 592-2230

8616 L St
Omaha, NE 68127
(N Industrial Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

christy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
4.0

This was the worst Truck I have ever rented from U-Haul. It sounded like the exhaust was bad and I got fumes in the cab it was so loud too. It felt like the suspension was bad. I realize these Trucks ride rough but this one was way worse.

Kellie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lizzette V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex W. 
Clasificación:
5.0

Excellent customer service both renting and returning. Only good things to say. Definitely recommend.

Doug C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aline D. 
Clasificación:
3.0

When we dropped off the trailer the employee told us that we would receive a return receipt by email once he checked the trailer in. I received a notification 2 days later which indicated that the trailer had not been checked in. I called the number and they closed out the ticket. I will always check it in at the office because I don't trust the person in the parking lot. He didn't seem to care and didn't do what he was supposed to do when he was supposed to check it in.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajendra N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarred S. 
Clasificación:
5.0

Parking lot was a little difficult to negotiate, but I don't think there's much that can be done about it. Otherwise the facility is easily accessible

Anthony L. 
Clasificación:
5.0

This location has always done a great job handling my equip. Reservation requests. UHaul has been an excellent equipment supplier.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex R. 
Clasificación:
3.0

El cliente no dejó un comentario.

VENITA JO P.  |  Overall Experience 
Clasificación:
5.0

Very friendly guys 👍

xavier d.  |  First Impressions 
Clasificación:
5.0

Staff was great! Pleasant experience. Can I rented did smell of alcohol and it looked like there was a spill in the back. Otherwise great experience!

Christian A. 
Clasificación:
5.0

No improvements. Over all - great handling and experience.

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Omar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNETTE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

lisa C.  |  First Impressions 
Clasificación:
5.0

Nothing ,rented from you over and over plus got boxes and everyone there is great and work as a team. Nice to see everyone working as a family.

Gary W. 
Clasificación:
5.0

Helpful staff. Very friendly

Valerie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jack A. 
Clasificación:
4.0

The pickup truck smell of cigarettes smoke bad. I sprayed air freshener all week and still smelled. Always it was good.

William D. 
Clasificación:
5.0

Guys dropped and said have a great day and thanks for choosing Uhaul.

David R. 
Clasificación:
4.0

there was only on Customer Service rep and there were multiple customers, he did the best he could but this made what should have been a quick in and out to pick up a trailer (as I did the reservation on line as well as checked in on line) take almost an hour. The trailer was dirty on the inside and had to be swept out

Robert K T. 
Clasificación:
5.0

Justin and the morning crew were outstanding and very respectful.

Stephanie M. 
Clasificación:
3.0

The cabin looked good but they marked the fuel as full when it was actually 7/8 of a tank. When I opened the back to load the storage area was not swept out. Overall the staff are friendly and helpful

Chris J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phil T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY R. 
Clasificación:
5.0

Quick, clean, friendly staff.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kashif R. 
Clasificación:
5.0

After what started out as a headache at a different Uhaul location, I was referred by "Rose" (Uhaul Representative I spoke with on the phone) to this location & receieved exceptionally great treatment from "Justin"!

Leslie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave C. 
Clasificación:
5.0

Five time this year we have used their services with no problems whatsoever. A well run and maintained outfit.

JAMES E. 
Clasificación:
3.0

The fuel gauge was just under a quarter tank when I picked the truck up. I brought it back with the fuel gauge at the same spot and you charged me for 2 gallons. How about you start every truck at full so then I can just bring it back full and you wouldn't steal gas from me.

Nathan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicente R. 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah M. 
Clasificación:
4.0

The early check in process didn't work. Filled in all the blanks, uploaded the drivers license and when we got there...had to go through it all over.

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F. 
Clasificación:
3.0

Reps could be a bit more friendly or personable. They seem like they do not like their job. Pre occupied almost. The truck itself was great. As a U-Haul affiliate, I expect better .

Monica J. 
Clasificación:
4.0

The trailer we got was soo old and it leaked water into our stuff. We had to rent an extra 2 days to Make up for the days it was raining. Trailers need to be maintained in a decent condition.

ANA G. 
Clasificación:
5.0

As always, the folks were courteous, efficient and pleasant. We did experience a blow out in a very rural area and the support was rapid, understanding, and quick in the repairs. A special thanks to the responding man from Pomp's and the lady who fielded out call. A great place to do business.

JAMES J E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken O. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian V. 
Clasificación:
3.0

The unit was full of bugs. I cleaned what I could. The unit is up high, which, is a hard ship for me to get to due to having several back surgeries. Unfortunately, I wasn't aware that it was set up like this. I wouldn't have gotten this unit had I known.

Dana M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S. 
Clasificación:
5.0

Customer service was great. Had me in and out. Would definitely use again

JASON O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yana S. 
Clasificación:
5.0

Gracias

Deborah W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
1.0

My rental truck did not appear to be clean. It had empty water bottles, old rags and crumbs everywhere. It definitely wasn't sanitized properly. But more importantly, it wasn't maintained properly as I found out when the air conditioning didn't work. Unbelievable that U-Haul would rent it out to me in this condition. Not a happy customer.

Jon G. 
Clasificación:
5.0

Nothing about the loocation, but your 800 number wait times are ABYSMAL and your website is worse.

Ryan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY R. 
Clasificación:
5.0

Very good personal at this location who helped me out! Gracias.

Raymond W. 
Clasificación:
5.0

Great service as always. They make it very easy to get what you need. And turn in is great

Antonio H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy V. 
Clasificación:
4.0

The inside floor of the 6x12 we used was sticky in some spots and greasy in others.

Tim K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly l.  |  Overall Experience 
Clasificación:
2.0

Truck had mechanical problems and I've called several times to get this resolved and I get cut off and can't talk to anyone that has power to help.

Bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina S. 
Clasificación:
4.0

Just keep up what your currently doing!

JAMES H. 
Clasificación:
2.0

They over charged me for storage the units was small they had available I had to get another storage I paid 70$ for gas when I got the truck it had 1/3 of gas in it when I picked it up no deposit return so no I wasn't very pleased but I had no other options at that time it was really a very big inconvenience for me whoever made the reservation really missed it. But I'm far away from the location for storage and none was available when I tried to switch locations. Gracias

tanya b.  |  First Impressions 
Clasificación:
1.0

I have nothing against the location. The staff was great. But my overall Uhaul experience was terrble. I initially order my Uhaul on 90th and Maple Omaha which was closer to my location. When I went to get my Truck I was told that no truck was available. I would have appreciated a call or a text in advance so that I would have planned accordingly. I was then in an inconvenient situation. My reservation was transferred to a different location adding an extra 20miles to my rental.

christian G. 
Clasificación:
5.0

The manager is execellent

Phyllis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel B. 
Clasificación:
2.0

I know I arrived just before closing time (2PM on a Saturday) but was told the UHAUL reports for the day had already run and they refused to accept my returned equipment (furniture pads). Seems the UHAUL locations shouldn't do their close out until after the closing time. I had the hassle of finding another location and call customer support to get my equipment return location updated. Fortunately, I wasn't charged extra. In the future I will only use a full service UHAUL center to ensure consistent service. Kudos to 215 SW H K Dodgen Loop location helping me out!

RANDALL B. 
Clasificación:
5.0

Fast n efficient, friendly n helpful.

Theodore R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
4.0

Staff could be more attentive, mature, and personable to customers.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

fabio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

fabio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa D. 
Clasificación:
3.0

Everything worked fine for my needs.

Dale H. 
Clasificación:
5.0

Four times this year I rented and not one prpoblem by a very professional and friendly staff. If problems occur there, I would suspect it is not the problem of the staff.

JAMES J E. 
Clasificación:
5.0

Parker was AMAZING Thank You so much for all your help and kindness

Vicki W.  |  First Impressions 
Clasificación:
1.0

Over 900 dollars for one day ridiculous

Harambee J. 
Clasificación:
5.0

Thank you....satisfied!

Wayne F. 
Clasificación:
3.0

Vehicle that I had there was some issues with the steering. Didn't feel safe in the vehicle at all.

Ryan W. 
Clasificación:
4.0

This location was great, but my confirmation email sent me to a different location (The Storage Cave). The actual location was about a mile away. Odd that UHaul confirmed an incorrect location.

John G. 
Clasificación:
5.0

Staff were very welcoming and helpful!

Risa S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rossi B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Risa S. 
Clasificación:
3.0

Very good staff at this location.

MATT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim K. 
Clasificación:
5.0

Justin helped me out and made our move easy and accommodating. Will recommend and will be back if we ever need to move again.

Adam M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy S. 
Clasificación:
5.0

Some of your equipment (Like my first unit had been so abused by the public;That it was not safe to be on the road).Poor brakes,Loose steering,Rode very rough.Second truck was very nice to drive.All the U-Haul people involved in the breakdown of first truck were very helpful and caring about my personal safety.The two Guys;That switched the load were the best 2 Guys ever.The reload was done in a very caring and in a very professional manner.My Thanks go out to all involved in my U-Haul experience.

Marshall H. 
Clasificación:
5.0

The computer equipment made it had for them to do their job. Kept logging him out on two computers. They are already working on a small staff. Please give them the support they need.

Tamara T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Miguel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille M.  |  First Impressions 
Clasificación:
5.0

Super staff

ROBERT D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn U.  |  First Impressions 
Clasificación:
5.0

Moving is stressful enough being able to handle this part without having to make time to go to the facility and set everything up was so convenient. I will always chose uhaul for all my storage needs

Jami H.  |  Online Move In 
Clasificación:
3.0

Dead mouse in hall outside unit. No lock inside unit per rental agreement. Had to make special trip back to arrange for lock the next morning.

Thomas H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalea b.  |  Overall Experience 
Clasificación:
3.0

The young man that waited on me was not very confident showed he was very nervous like he did not know what he was doing and obviously he didn’t he did sell us the insurance and the unit did not offer to show us anything or tell us any instructions or anything about it did not offer a lock or anything so when I got home and I was asked about the lock I have to go back now to purchase the lock seem like a lot of charges were just added for getting a storage unit I think that he should’ve been more well trained before leaving him by himself when he was not really sure what he was doing

Gary W.  |  First Impressions 
Clasificación:
5.0

Very accommodating. Hunter and Mr. Hang answered all my questions and were very caring and considerate.

Ariel G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

THERESA T.  |  Overall Experience 
Clasificación:
5.0

Parker and staff were very very polite and helpful.

Barbara W.  |  First Impressions 
Clasificación:
5.0

El servicio es exelente muy amable y de una ayuda extraordinaria am momento de ofrecer Las opciones .muy complacido con Uhaul

Diane Hatz H.  |  First Impressions 
Clasificación:
3.0

The customer has to make sure they do what they say they are going to do! They do remember what they say they are going to do but the customer still has to check back with them to get things fixed. They are friendly and and work to correct the matter right away when you ask.

Jeff T.  |  Overall Experience 
Clasificación:
5.0

The team at this location made a very stressful event super easy and smooth and I really really appreciate it.

Lillian J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

duane l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly l.  |  First Impressions 
Clasificación:
5.0

Very clean very secure very helpful I use their month free and then needed another month it was perfect for my needs the truck rental was fast and friendly they had everything I needed for my moving experience I would definitely recommend

MATTHEW H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jessica l.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Brian F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve L.  |  First Impressions 
Clasificación:
5.0

Love putting my stuff inside the storage it's safe and secure 🔐 good people that work inside the office awsome worker's love renting U-Hauls

ricardo l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  First Impressions 
Clasificación:
5.0

The workers were very nice and patient, willing to help with hitching and explaining everything. I always us this location because they are so friendly and helpful.

Rena K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anastacia P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keonna C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
5.0

Love the access card and double swipe. Feels secured plus you are able to double lock you storage

gordan d.  |  First Impressions 
Clasificación:
5.0

The guy's that help was the best worker when I took the truck back the guy's was cool and awsome they help me alot too they did a wonderful job helping me and other's people

ricardo l.  |  First Impressions 
Clasificación:
5.0

I am so appreciative of their help and fun.

Rena K.  |  First Impressions 
Clasificación:
3.0

Office is very near impossible to reach out to by phone.

Bruce M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dobuol k.  |  Overall Experience 
Clasificación:
4.0

The staff was friendly and efficient

Sherry B.  |  First Impressions 
Clasificación:
5.0

Staff was always friendly and helpful!

Kathy R.  |  Overall Experience 
Clasificación:
5.0

I personally like the way U Haul conducts all issues........yes, would recommend.

LesLorena O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily R.  |  Overall Experience 
Clasificación:
2.0

I was very dissatisfied with the storage units that were scheduled for me when I got to the location. The units they want to put me in were not even accessible to get furniture to. This is why I hate doing all this online.

duane l.  |  First Impressions 
Clasificación:
5.0

Great place all around, very helpful employees who go above and beyond for the customers. Thank you team!

Brooke A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen S.  |  First Impressions 
Clasificación:
2.0

This company site charged premium prices. For an unsecured storage room. Nice new fancy gate that only secured one side of the parking lot. I was provided a fob for this gate but turned it in three times because it didnt work. Found out final week of my lease no one had bothered to enter all of the correct numbers. No cameras, securing the property of the people utilizing your service. Anyone can walk in at all hours of night. I will not use this site again!

JASON G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Vickie F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucille B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kassandra A.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

BILLIE R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa S.  |  First Impressions 
Clasificación:
1.0

I rented a storage unit yesterday and the storage unit was occupied it was auction he took the stuff out but he never swept it out I had to sweep it out I was very upset with it.

Stephanie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucille B.  |  First Impressions 
Clasificación:
5.0

Staff was very nice and accommodating!

Petra K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

melvin g.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Brooklynne K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray H.  |  Overall Experience 
Clasificación:
3.0

I have been dealing with this particular u- haul for years and have never had an issue. But, this time they let me know I left my moving blankets inside and that they would set them aside, however they could not be found when I got there this time. I am out those blankets and funds.

Levonia N.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

jamerio m.  |  Overall Experience 
Clasificación:
1.0

I have already called and spoken to the GM. Your staff needs a refresher on corporate policies and customer service. He (GM) was kind enough to let me know he is refunding me the 15.00 late fee that was incurred in November on my account because the notice of late payment was mailed to my old address. He also listened to my concerns and reassured me he would work to communicate his expectations to his employees. I rented a pick up truck from Enterprise to collect my items. I do not plan on using Uhaul in any capacity moving forward. Which is unfortunate considering Uhaul was my preferred brand and I recommended them to everyone I knew. That all ended thanks to the poor customer service at this location. I sold my house in April and had to move 4 separate times for work. Moving forward I'll keep using 2 men in a truck / black belt movers / penske /enterprise. I'll also be renting from Dino's or Armor Storage as I have done in the past. They have provided me much better customer service, rental rates, security etc. Thank you for seeking my feedback. Have a blessed day.

Amanda F.  |  Overall Experience 
Clasificación:
2.0

We received a free one month rental because we recently rented a car trailer. Saturday afternoon when I stopped at the L street location, there were 2 females behind the counter talking with each other. When they finally finished their non work related concersation, the smaller one asked how she could help me. I told her I had a free rental and would like a 10 x 15 rental inside if there was one available. She got up, walked to the wall behind her, pulled a sheet of paper out of a container on the wall and proceeded to study it. After about 5 minutes she said sorry we don't have any 10 x 15 units inside. We only have outside units. I told her I didn't want an outside unit and asked what was available inside. She studied the paper again for a long while then said there was one 10 x 15 unit on the second floor and an 8 x 10. I explained we had heavy furniture so the unit on the second floor wouldn't work and that we had too much for an 8 x 10. I then asked her if we took the 10 x 15outside unit could we check back and switch to an inside unit if one came available inn the next week. She said no, not when it is the free rental. I told her I would wait and talk to my boyfriend who was meeting me at the locatioon. When he arrived about 5 minutes later" we wnt inside. The two girls were on their way out the door and said we have to check a truck so you can wait if you want bub it will ve awhile. We needed a unit so we gad no chiice but to wait. Thankfully, a third male employee came into the office at that time. He immediately greeted us, asked how he could help and within 2 minutes had a 10 x 15 indoor unit pulled up on the computer to rent to us. Not sure if th e first female employee was just too lazy to help us or just not trained??? Any 45 minutes after arriving, we finally had a first floor unit. A manager might want to also speak to the 2 female employees and remind them to limit their personal conversations while customers are waiting and to avoid making comments like Ugh not another truck to check in. Oh God, now there are two . Crap.

Barb F.  |  First Impressions 
Clasificación:
5.0

I must say, the store @ 86th & L is the cleanest Uhaul I have ever been in. The lobby spotless, restrooms the cleanest, staff was in Uhaul clothing , nothing was needed,AWESOME .customer experience.. Staff was polite, and even with a small delay on the computer system, no one over reacted .Was a great experience, thank you . Dave

David S.  |  First Impressions 
Clasificación:
5.0

My second time renting a unit at Uhaul. Great overall experience and I wouldn't hesitate to use again if the need arises.

Patrick M.  |  Overall Experience 
Clasificación:
3.0

The access to the storage unit is not really convenient. It was not explained during the purchase that the unit had to accessed by a ladder.

Roger G.  |  First Impressions 
Clasificación:
1.0

After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job yesterday If You email me again I will take that as an act of aggression and harassment appropriate charges will be filed I will be calling you all For the damages done to my property on Monday

Jack S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvis C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Agnes R.  |  Overall Experience 
Clasificación:
5.0

The storage room was very dirty. I brought a broom and filled a dust pan with previous tenants debris. Everything else could not have been better. Easy access, I like the free use of the carts, the security is reassuring and I like the loading dock.

PATRICK M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA M.  |  Overall Experience 
Clasificación:
5.0

Great Staff!

Angela F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler W.  |  Overall Experience 
Clasificación:
5.0

I appreciate your services their on L Street in Omaha, Nebraska! Wonderful staff and professional. These units have the best security in Omaha, again thank you.

amber w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad P.  |  Overall Experience 
Clasificación:
5.0

Staff was super friendly and the place was always really clean.

Janet S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Zach Q.  |  Overall Experience 
Clasificación:
5.0

I thought it was outstanding that we got a curtosey call checking on us. Then I had no idea of where to begin looking for a storage unit and it was brought to our attention that the 1st months rent was free through Uhaul! We save so much money thank you for that. The staff was very outstanding. My move and storage was made easy. Thank you staff!

dawn f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelley H.  |  Overall Experience 
Clasificación:
5.0

Good service

Milton L.  |  Overall Experience 
Clasificación:
5.0

The representative and process were excellent.

John S.  |  First Impressions 
Clasificación:
2.0

I reserved a unit 2 weeks ahead of time. Neither that unit or any of that size was available when I went in to pay for it. I ended up with 2 units next to each other then they tried to over charge me

Virginia B.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Anthony S.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. Storage facilities exceeded my expectations.

Anthony S.  |  First Impressions 
Clasificación:
5.0

Our experience was great. The staff were so helpful and answered all of our questions.

Natalie M.  |  First Impressions 
Clasificación:
5.0

.

Manuel M.  |  Overall Experience 
Clasificación:
5.0

John & the other associate was very helpful.

Diana W.  |  First Impressions 
Clasificación:
5.0

Staff is always helpful and professional. Great Service Team!

Shelly H.  |  First Impressions 
Clasificación:
5.0

One of the Best U-Haul Locations I have worked with.

Shelly H.  |  Overall Experience 
Clasificación:
5.0

Great and quick service! With no wasted time.

rishab R.  |  First Impressions 
Clasificación:
1.0

I will not use this storage facility again . Way overpriced compared to other facilities in the area, water got in my unit and ruined some of my furniture with mold, other issues ...

Corey H.  |  Overall Experience 
Clasificación:
5.0

Clean, friendly, trustworthy, and reliable. Absolutely recommended for your storage needs.

JASON S.  |  Overall Experience 
Clasificación:
3.0

was very busy---long wait to be served.

Domingo Antonio D.  |  First Impressions 
Clasificación:
5.0

Staff friendly able to have contact even though I was 1300 miles away

Erika G.  |  Overall Experience 
Clasificación:
5.0

Very nice people nice location

Crescentia P.  |  First Impressions 
Clasificación:
5.0

Good people.

Joyce B.  |  Overall Experience 
Clasificación:
4.0

Nice experience

Tammi A.  |  Overall Experience 
Clasificación:
5.0

The facility and staff were very friendly and accommodating.

Alexander S.  |  First Impressions 
Clasificación:
5.0

Very nice staff to work with and VERY CLEAN facility.

Peggy H.  |  Overall Experience 
Clasificación:
5.0

We had a short notice, state-to-state move. The entire process was quick and easy. Offering a 30-day free storage unit at destination...genius! Very helpful while we figure things out on this end!

RAYMOND C.  |  First Impressions 
Clasificación: