Customer Reviews for U-Haul Moving & Storage at L B J Frwy - Garland

8048 comentarios

12215 Lyndon B Johnson Fwy   Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

(972) 271-9556

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(972) 271-9556

12215 Lyndon B Johnson Fwy
Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

The biggest problem was the pick up wait and construction around the facility. The drop off was easy and people were great.

NANCY E. 
Clasificación:
5.0

The guy that help us was great. Thank you, Bo

BOANERGES S. 
Clasificación:
5.0

The facility is very large and has numerous trucks and equipment. This is a great facility for rentals

JOHN M. 
Clasificación:
2.0

I requested no contact rental for my convenience of not having to deal with long lines and paperwork and that if my rental is not available, I would get a $50 credit. When I get to the site the app was missing the pickup link. After standing in a long line, the rep tells me that they didn't have any working 10 ft trucks. My options were to go to another location or instead of receiving the promised $50 upgrade the truck to a 15ft truck. Very frustrating!

LESLIE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

philip H. 
Clasificación:
5.0

Everything went super smooth I give 5 stars

CHRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
1.0

Every aspect of service was TERRIBLE!

GARY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA DIANE P. 
Clasificación:
1.0

Couldn't call the rental place. Sent me to the wrong one. Check in person was not helpful. Just a mess from start to finish.

Terry W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Theresa S. 
Clasificación:
5.0

Great experience! If I had to name one thing, We tried to call in a few times to advise that we would be a little late in arriving, but were always put on hold for such long periods of time, that we would either lose our cell signal or lose our patience and hang up. 🤷🏼‍♀️

Russell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAMILTON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Murad F. 
Clasificación:
4.0

The bathroom in the storage area was disgusting. The toilet was clogged and no toilet paper both times I went in there.

Robert M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLE C. 
Clasificación:
5.0

Mrs. Jacqueline was amazing! Thanks for everything.

Atoyia D. 
Clasificación:
3.0

Bueno

MATILDE S. 
Clasificación:
5.0

The only problem I had was when I called to extend my trailer rental, a guy named David on the phone told me he had someone waiting on the trailer BEFORE he even asked which trailer I had. I am a paying customer, and don't believe this comment was appropriate. EVERYTHING ELSE was AWESOME- Phillip was great at customer service... David could use some training in this area.

CELSO R. 
Clasificación:
5.0

Nothing. The lady and 2 guys that worked on Mother's Day had an system going that works great. I felt bad for the young lady because she was working both registers at the same time while radio-ing into to the guys that someone was coming around to get truck whatever so that it was clean and ready to go. That team gets 5 ⭐⭐⭐⭐⭐!

VALERIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORTADA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD A. 
Clasificación:
2.0

I did not get the code to get the key. I didnt get the truck and i need a refund. Gracias.

Tyler P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kayla A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELHI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ginger E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jack M. 
Clasificación:
5.0

I enjoyed making reservations for a trailer at this location. They are polite & professional. Yes, I would recommend this location to a friend or family member.

Gladys B. 
Clasificación:
5.0

Best in Dallas area

Stephan V. 
Clasificación:
5.0

Too big! Waited 30 minutes for someone to help us upon our return! The excuse was we are busy!🤨

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE V. 
Clasificación:
1.0

Absolutely completely useless. Decided to move my U-Haul after I dropped it off but never checked into the system. Got charged $700 extra. Would not recommend this useless company for a drop off location. Absolutely infuriating and embarrassingly sad.

Jacob Y. 
Clasificación:
5.0

It's always a great experience. The people there are wonderful, upbeat, always a joy to work with. Thank you, I'm a return customer, x about 6-7 times. I'll be back ✌✌✌❤❤🙏🏼‼️

BEHNAZ S. 
Clasificación:
1.0

El cliente no dejó un comentario.

DENNIS V. 
Clasificación:
5.0

Ladies really cares and values customers

Emmanuel M. 
Clasificación:
2.0

Actually answering telephones and not placing me on an hour long hold with no answer and charging me for missing equipment I didn't promptly receive in the first place would be an excellent place to start.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Two boxes were falling apart. I have two large, deep scratch on the top of my desktop. Angela (from Los Angeles), and Anna from Garland were what kept me from losing my mind. Both ladies addressed my issues & problem with U-haul & the service provided, and made it right. Both ladies should be provided recognition for the way they handled the multiple issues that ended up with me using U-haul again. Not the Moving Help service though. They were horrible, can't reach them & when you do, they didn't do anything at all to fix the issues. No explain, apologies, or empathy for how their poor service caused me a lot of extra stress, wasted several hours of my time, and didn't offer to make it right. They acted like they wanted to get me off the phone as fast as possible. To be clear, I will not endorse MovingHelp, & will encourage others not to use this service. However U-haul & the service I received from Angela & Anna have resulted in my telling quite a few people to use Uhaul. They were the shining lights in this entire exp.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENITA W. 
Clasificación:
3.0

Have more customer service reps at beginning and end of months. Had to wait in line for an hour to get my reserved trailer.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela E. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOM B. 
Clasificación:
3.0

Over priced and the truck they gave me needed oil changed

Kathryn V. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug S. 
Clasificación:
1.0

My mom's card was charged 3 times for a transaction and the representative told her all 3 charges were declined. I paid for the truck with my own card. My mom's bank blocked her card the day we moved because all 3 transactions showed approved on their end. I called uhaul and spoke with Angelique who seemed empathetic and assured me she would comp my charges for the inconvenience my family experienced almost not being able to move because all of her funds we frozen and still is. When I returned the truck I was charged full price and greeted with a lack of concern or compassion by The store manager. Angelique was no where to be found. This experience has been truly disgraceful. It has caused my family to have to scramble last minute to come up with funds to complete our move. No one in the facility cared except for Lambert who checked my truck out but had no control over the transactions. I plan to contact uhaul corporate everyday until I feel like someone genuinely cares about the trouble they have caused my family during a very stressful time.

SHANNON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tez W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH LYNN K. 
Clasificación:
1.0

The lady checking me in was nice However I have never been handed the keys to the truck and told go look for it. Only to find out it's between two other trucks , it's not clean, and they did not explain how the inspection of the truck worked. Called for new link to be sent on hold for 44kin and 27sec. Ridiculous!

Cynthia L. 
Clasificación:
4.0

It went perfectly...

Julie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyrethia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRESIA A. 
Clasificación:
5.0

Anna was awesome. I had experienced multiple issues with my experience (mainly with MovingHelp.com), but also with the U-boxes almost falling apart. Anna took responsibility and made it right to my satisfaction. I'll be using U-haul again due to the excellent service I received from Anna.

Scott W.  |  First Impressions 
Clasificación:
1.0

YOU CHARGED ME FOR GAS, WHEN I RETURNED THE VAN WITH MORE GAS THAN WHAT WAS IN IT WHEN I PICKED IT UP IN OHIO!!!! THIS IS RIDICULOUS, JUST TO GOUGE ME FOR ANOTHER $8.80!

NANCY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MENDEL J. 
Clasificación:
3.0

El cliente no dejó un comentario.

NATASHA R.  |  First Impressions 
Clasificación:
5.0

You all are doing great on helping the customer and just for that I we'll come back keep up the great job you all are doing.

DAMIAN H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rhodes B. 
Clasificación:
5.0

I was a little concerned with the engine of my truck. I found that as I was braking, the RPM would shoot up. Just maybe something to look at. Customer service was great though!

Galen S. 
Clasificación:
5.0

The online check-in and return makes the trailer rental experience simple and accurate at this location. The staff is always helpful to get your contract ready and they are very knowledgeable on the products and supplies!

Jon R. 
Clasificación:
4.0

26 foot truck was fine until it would not start. I had to call AAA to try to jump start the battery, but AAA tech determined it was not the battery and suggested it could be the starter. When U-Haul service finally came at about 7:00 am, the tech checked everything and finally could start the truck from the engine, then suggested that we do not turn the truck's engine off until we turn the truck in. He said he would report it in that the truck needed more diagnostics run on it to determine exactly what was wrong.

Steven P. 
Clasificación:
1.0

This was a terrible experience! First off, my original contract had a completely different location, then when I finally get to this location after the website changed me, I couldn't get into the 24/7 drop off without a code I had to wait an hour plus until someone came for the self-storage service.

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrett E. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN C. 
Clasificación:
1.0

I paid for a storage room that I never did use when I rented the storage room I never seen it until after I paid for it, it was not the sides of a storage room that I wanted on the outside of a building knot on the inside of a building, I was very upset because I could not get a refund will never again use U-Haul

Pamela Williams S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANSISCO A. 
Clasificación:
3.0

More team members to assist with long lines.

Andrew M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana M. 
Clasificación:
5.0

A great man helped me. Thank you

NAHLAH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO T. 
Clasificación:
5.0

EVerything went very well. We will use U-Haul again if needed.

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
3.0

The gentlemen named Phillip was who I had the pleasure of being helped by. He was killing it at the counter in the morning. He was helping two customers at a time, as well as directing the staff on where to go and what to do. The lady in the green shirt could have learned a thing or two from him. He was so nice that I even got a storage unit from him after being quoted a cheaper rate else where. Someone give this guy a raise! The check in process was also smooth. I hope to come back to this location for future business as long as Phillip is on shift :)

heather a.  |  First Impressions 
Clasificación:
5.0

Was met late Saturday by very helpful woman that unhitched my trailer and turned in my furniture dolly!! Quick and easy in and out!!

GEORGE M. 
Clasificación:
3.0

Better customer service, walk with the customer to the truck so the customer doesn't have to walk around and looking for one, specially in rain.

AFRAZ A. 
Clasificación:
5.0

Uhaul at this location is always been great

PARRISH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE B. 
Clasificación:
4.0

Aungelique Vickers did a wonderful job?

JAMES EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEY A. 
Clasificación:
1.0

Did not receive dolly and piano dolly I paid for. Uhaul had balls of hair inside.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

J ERNESTO M. 
Clasificación:
2.0

The 1st truck did not start, and had many damage marks that did not appear on pictures. I did not approve any pre rental pics and took my own. Then got 2nd truck and as I walked up, the front passenger tire was flat. Finally the 3rd truck started and had good tires. Again. NONE of the pre rental pic showed existing damage. Including the rock ding in the window. Again I did not approve any pictures and took my own. I really had a concern that I would be charged no matter what due to so much incompetence on truck rental readiness. So the 3rd truck worked.. Then I saw my invoice. It was for the wrong truck. I know this because I took pictures and videos when I dropped it off at the cleaning/drop off location. The invoice showed over 90,000 miles and the truck I rented had just over 50,000 miles on it. I only drove 10 miles. Eventually, I got what looked.like the correct receipt and the correct amount of charges. It really seems like this mega location has it all, except for the ability to have rentals ready, and accurate automated emailing of invoices. Home Depot has been my go to for single day rentals. I wanted to try Uhaul, as the mega location is close to home. Never again. Ill drive farther to pay less. Yet, rent what I need without the fear of being charged for damage that is not listed or photographed before I rent it. Home depot associates actually walk the truck, trailer, or Van with me and we note all damages before I leave. Seems like corporate Uhaul is disconnected from how to service a customer. Very unfortunate. Corbin Lawson

Corbin L. 
Clasificación:
1.0

First and last time I rent a pick up from Uhaul. I was charged $8 for gas because someone eyed ball the gauge at slightly below 3/8 of the tank. This is fucking ridiculous, next time I'm going to Home Depot.

VICTOR B. 
Clasificación:
5.0

The lady at the front desk was awesome 😎 I enjoyed her service

Lisa B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBIE C. 
Clasificación:
2.0

This location was not very good with customer service. Every customer service representative didn't have the will to make me feel like I have been helped. They stare at me like a fish out of water. When I was returning the uhaul chevy truck, I had a technical problem with the UHaul app. The UHaul app did not go all the way to the completion page where I will get a confirmation email. Because of this problem, I decided to go to the customer service desk at the location to get support on returning the Uhaul chevy truck. All they did was tell me to go park the truck at the return station - nothing more. How are you going to tell me to go park the Uhaul chevy truck at the return station without no confirmation receipt ? This was a liability for me. So, I went to park the Uhaul chevy truck at the return station and no one was there. Again, my gut told me to stay until I got some sort of confirmation receipt. Finally, I decided to switch to the UHaul web experience, log in and initiate the return Uhaul process from there. It worked and I got a confirmation email and left that Uhaul Chevy truck where I rent it from. Lastly, it seem the customer service representatives didn't understand how the U-Haul applications relates with their business location process. Uhaul leaders and executives, you need to do a better job at educating your Uhaul location about your technological business applications and how to support it. The customer support experience felt very separated from this location compare to your company mission and value and customer support experience.

Muaj V. 
Clasificación:
3.0

More customer service people!! There was only one lady and 5 people on line

JACQUELINE L. 
Clasificación:
2.0

Nothing I will always try a different location. Gave me the worst truck. All scarred up I took a video of all the truck because it didn't have x's on some of the damage on he truck. I've never had that kind of problem before at the other location.

Carolyn F. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARA MARIE J. 
Clasificación:
3.0

El cliente no dejó un comentario.

brett b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANSISCO A. 
Clasificación:
5.0

Perhaps add the rented materials in the uhaul such as furniture pads, etc. Ours didn't have straps, we managed to get ahold of some elsewhere.

Jonathan K. 
Clasificación:
4.0

I have rented a 6x12 trailer seven times this month. The tires are over inflated on every one and the tires do not have the same pressure front to back or side to side to side. They pull terribly and bounce around when empty. The only tire gauge any location has is a club. This is a corporate decision. I will rent somewhere else in the future.

DIANA B. 
Clasificación:
5.0

Just keep up the good work u r doing!!!!!

DOROTHY D. 
Clasificación:
5.0

Keep up the good Team Work!

MIGUEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

frances B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
1.0

Man at the desk was extremely rude to us, rude to whoever he was on the phone with (while also trying to talk to us??) We were not informed we would be getting different equipment than we originally made the reservation for, charged for it, and then was told that I made the reservation wrong and it was my fault. overall worst experience I've had with uhaul ever.

CHLOE L. 
Clasificación:
2.0

I need someone to contact me immediately.

Mayra A.  |  Overall Experience 
Clasificación:
5.0

Thanks to Adriana Zetina and Staff!

robert d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla A. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID WAYNE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie H. 
Clasificación:
1.0

I had the worst experience ever in life.. Jacqueline is the worst.. Threw me a pair of keys ro a truck that hadnt been cleaned because in her words "its so much going on"..... Called my phone yelling 2 hours later saying bring the truck back because it was full of items.. And much more.. Terrible.. And i was over charged

britanie G. 
Clasificación:
1.0

had resorvation but it took over an hour to check in.

SEAN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENT K.  |  Overall Experience 
Clasificación:
2.0

They charged my card a extra month and I was out two weeks before

Ariel Devonne S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phylinda D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis M.  |  First Impressions 
Clasificación:
4.0

The gate needs to be fixed it takes a while for it to open

Dela A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYLyN O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

James Levi P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela B.  |  First Impressions 
Clasificación:
2.0

I ordered a 10x 10 and was given a 5x10 and I wasn't asked if that was ok? They just assumed I would take it .

EMILIO F.  |  First Impressions 
Clasificación:
5.0

The workers were amazing. They went above and beyond helping and assisting. They were great.

NATALIE S.  |  First Impressions 
Clasificación:
4.0

The only problem we had was the exit gate broke so we had to reverse our trailer out the length of the building which was not an easy task. We managed but it was inconvenient.

Melissa J.  |  First Impressions 
Clasificación:
1.0

They missed me on a payment process that they said they would prorate my remaining days but upon checking out they said the sales lady said she was wrong so I paid a full month but was only in there for3days. I have been a customer for at least 8 months. Very disappointed and would like to speak with someone with authority.

Jay M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

brittny i.  |  First Impressions 
Clasificación:
4.0

The unit itself could have had lightning but we improvised.

ZACHARY K.  |  Overall Experience 
Clasificación:
5.0

the one who helped me was very good , was very helpful , the best customer service i have ever had .jacqueline haggard is an outstanding asset to u-haul

joe s.  |  First Impressions 
Clasificación:
5.0

Any time I had an issue the staff &/or Manager would assist me in any way. They were always courteous, understanding, patient and willing to do their best. They understand the concept of "customer service" and work with integrity, honesty and they are trustworthy. It is hard to find a friend with those qualities - much less a business. I had to leave because the location was not convenient any longer.

DEBORAH T.  |  Overall Experience 
Clasificación:
5.0

I have been with you all for years, don't look at as gone. Just like we say in our family see you later... thank you very much!

DENISE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M.  |  Overall Experience 
Clasificación:
2.0

Moved out with the help of the"staff" who noticed how clean I left the unit, yet they tried to charge me for three extra months.

Ronald Carl S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen T.  |  Overall Experience 
Clasificación:
2.0

Service sometime lines were long with only one staff . The staff who assisted me twice was very unprofessional and quite unfriendly. The storage lighting very antiquated not to mention, limited lighting to see inside the black holes you call storages. This was the worst experience I ever had.

Doshie Jean K.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

talisha r.  |  Overall Experience 
Clasificación:
2.0

My contract got lost initially and turned into a whole mess of phone calls and lack of information. When I was able to make it in person to grab my things out, my unit door was open and things were missing out of it. Two representatives knew about this and upon me describing who helped me get the unit, they both said "ooooh yeah...that guy got fired" and acted like this has happened before. They didn't offer any help as far as reporting anything.

TAYLOR D.  |  First Impressions 
Clasificación:
1.0

THE CUSTOMER SERVICE WAS NOT PROFESSIONAL AT ALL.. THE ONE MANAGER BLK LADY HELPED OUT ALOT WITH ISSUES... BUT THAT PLACE NEEDS WORKS..AND 24 HOUR ENTRY.. LIKE ITS BILLBOARD IS SAYING ALONG THE FREEWAY...SMH. I BEEN DEALING WITH UHAUL FOR YEARS HAD A 5YEAR RUN WITH THEM .....NOW IM. AT LIFE STORAGE BETTER RATE GOOD CUSTOMER SERVICE...... ALL IT TAKES IS 1 BAD VIBE AND IM DONE THANKS ..

Patrick W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK BOLIVIA B.  |  Overall Experience 
Clasificación:
1.0

The manager never responds to inquiries escalated to him. The personnel never answers the telephone and I was over charged. I moved out on 8/10 and was still charged another month storage fee because the personnel refused to move me out on the actual day I vacated.

Katrina R.  |  Overall Experience 
Clasificación:
5.0

I would like to mention that there was a misunderstanding on my part and Mr Grant was very professional and explained and handled the situation. I will recommend U-Haul to anyone

Heraldo P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BIANCA O.  |  Overall Experience 
Clasificación:
1.0

I have no knowledge of this rental. I believe this person gave you the wrong e mail information

Ricardo Jesus M.  |  First Impressions 
Clasificación:
5.0

Very helpful personnel and it takes payment over phone. In and Out easygoing to storage

Ana H.  |  Overall Experience 
Clasificación:
5.0

Aungelique Bentley was amazing. She was so nice and helpful. She should be given a raise Thanks

VIVEKA t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LAVINIA L.  |  Overall Experience 
Clasificación:
5.0

The team was very helpful and accommodating during the move in a trailer rental. Will surely do business with you guys again.

JAMES B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA B.  |  Overall Experience 
Clasificación:
5.0

Aungulique is the BEST! Definitely management material!

John F.  |  Overall Experience 
Clasificación:
5.0

Helpful staff

Debbie F.  |  Overall Experience 
Clasificación:
5.0

We've traded here for years for packaging to truck rental to general storage supplies. This is an unprecedented stressful time as we all know and as seniors we found ourselves with an opportunity to move but with caution. AUNGELIQUE VICKERS WAS THE BEST CUSTOMER SERVICE AGENT EVER AND MADE IT SEAMLESS AND PAINLESS! She took wonderful care of us and we will always appreciate her assistance yesterday. U-Haul has always had good customer service and Aungelique was exceptional! We will be back and thankful your doors were open to help us during this time. Here's wishing you continued success!

John F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie A.  |  Overall Experience 
Clasificación:
5.0

The manager and staff there Philip and the rest was awesome!

alfred lewis m.  |  Overall Experience 
Clasificación:
5.0

Awesome crew🤩👍

Tangy W.  |  Overall Experience 
Clasificación:
1.0

The service I received was the worst experience I will never rent from uhaul again my locker was also broken into when I reported the incident to uhaul I never heard back. I was harassed if I was late on my payment even a couple of days even though I had the storage unit for over a year. Every time I went to the storage unit in person I was greeted by the worst customer service known to man with angry attitude workers it's just disgusting. Uhaul is around more and may be more convenient but that shouldn't be a reason to treat customers terrible.

FLARIECE W.  |  Overall Experience 
Clasificación:
5.0

Good customer service Mr Philip

Eduardo L.  |  Overall Experience 
Clasificación:
5.0

Great staff and customer service.

Connie A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

monisha j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia L.  |  First Impressions 
Clasificación:
5.0

The staff there was friendly, awesome, and informative.

alfred lewis m.  |  First Impressions 
Clasificación:
3.0

Before calling someone making Threats make sure you check your inventory.

Nicholas B.  |  Overall Experience 
Clasificación:
5.0

Thank you for the professional experience. It was very calm with all my questions. Thank you so much

Annette K.  |  First Impressions 
Clasificación:
1.0

The storage unit given was in an inconvenient place and when I asked to change to a unit with easier access the agent had a attitude therefore I cancelled the reservation space an went to another storage facility that could accommodate my need with no problems.

Anna E.  |  First Impressions 
Clasificación:
2.0

I was double charged twice and the people at the location nor customer service were able to get my money back.

Charity C.  |  Overall Experience 
Clasificación:
5.0

Great! This facility stride alot to achieve excellence, they have gotten a lot better since new manager.

Glynda S.  |  Overall Experience 
Clasificación:
5.0

Everything was super , professional and handled with kindness The lady that assisted me had me ready in no time and helped me with my code to get in to the storage section Thank you

Wanda B.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful and made the experience very easy. I love the climate control and being able to drive into the units and out of the weather whether it is cold or hot.

Shirley L.  |  First Impressions 
Clasificación:
4.0

Very good!!!...

Eduardo L.  |  First Impressions 
Clasificación:
4.0

Had this storage unit for years and only found out about extended access last week.

KEVRIC B.  |  Overall Experience 
Clasificación:
5.0

Thanks for the help with my enrollment. This shot goes out to the two wonderful, intelligent, perfect customer service representatives. Two females on the 6pm shift. Thanks ladies for U-Hau

Joann C.  |  First Impressions 
Clasificación:
1.0

I tried to contact with the uhaul that I had finished my moving on time. They still charge me a late fee anyway. No elevator, not convenient at all.

tong w.  |  Overall Experience 
Clasificación:
5.0

Great experience

lisa l.  |  First Impressions 
Clasificación:
5.0

The entire staff was incredibly friendly. The GM, Churon, was beyond helpful with everything we needed. I would highly recommend coming to this location for all of your moving/storage needs.

Hayden W.  |  First Impressions 
Clasificación:
5.0

The cashier was extremely helpful and nice!

amber m.  |  First Impressions 
Clasificación:
5.0

GOOD SERVICE ON ALL TIME

RAFAEL S.  |  Overall Experience 
Clasificación:
1.0

It’s was my understanding that I was getting a downstairs unit because of my disability I walk with a cane I rented a truck and also got locked in the storage because of the time they closed

LAVEREN P.  |  First Impressions 
Clasificación:
3.0

Long wait, 1 customer service associate dealing with customers while other workers are grouped around talking about who knows what the staff was a little forward can use some more training in service

Ashley Rodriguez U.  |  Overall Experience 
Clasificación:
5.0

Only 1 girl was working behind counter and was very busy answering phone and assisting customers in line. Long wait to receive rental trailer. All employees were very nice and helpful.

SONYA R.  |  Overall Experience 
Clasificación:
3.0

The main concern I had the whole time was....I NEVER COULD TALK TO A STAFF MEMBER ON THE PHONE and if I went in they were under staffed ALL THE TIME...

aadon w.  |  Overall Experience 
Clasificación:
3.0

Yes I believe I was overcharged for the storage units and also once you become like a day behind cuz I was pretty much homeless they held me down over and over and over I don't like that

byron w.  |  Overall Experience 
Clasificación:
3.0

Service was ok. System was down this morning, creating a 30min wait. Once I arrived at storage, it was too small and I had to locate another storage facility which was 20mins away.

Ceiarra J.  |  First Impressions 
Clasificación:
5.0

The counter clerk was exceptional. Even though they were short handed, she handled several customers at one time. She advised me on several options concerning my circumstances and help accommodate me.

Christina G.  |  First Impressions 
Clasificación:
5.0

No problem in out. Nice people

lee w.  |  First Impressions 
Clasificación:
1.0

Very upset. On July 5th I was told upon making my reservation I would receive one month free and $69.95 any month after. Today is July 9th, and I was denied access due to nonpayment; absurd!

caroline m.  |  First Impressions 
Clasificación:
2.0

I have a storage number 313 I down grade to 505 I went there move out of 313 to 505 one week before my due date I call tell the they put a green lock on but still have me in 313 tsp too much unhappy

lenroy t.  |  Overall Experience 
Clasificación:
5.0

great

Robert T.  |  First Impressions 
Clasificación:
5.0

Very helpful

Daniel Z.  |  First Impressions 
Clasificación:
1.0

Too many phone calls after I made arrangements and I spent $520 with you all and got SCREWED out of gas and mileage

byron w.  |  First Impressions 
Clasificación:
5.0

Azariah was amazing and very helpful

cory b.  |  Overall Experience 
Clasificación:
1.0

The customer service during check in was excellent but at check out it went totally down hill. My card was charged more. I was told I did more miles than I did. Took pictures. Told to f/u w/ manager.

ANNALISIYA B.  |  First Impressions 
Clasificación:
3.0

Storage was way to small I had to load stuff back in the truck and ask to keep my items at someone else house

cory b.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

miranda d.  |  Overall Experience 
Clasificación:
5.0

Thank you for your Customer Service, I appreciate that!!

kiera b.  |  Overall Experience 
Clasificación:
5.0

Great service!!

eryn c.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, clean facility, convenient location.

CAROL C.  |  Overall Experience 
Clasificación:
5.0

I really liked the service I was wondering how I was going to store my stuff for a month and Uhaul told me I qualified for a month free. Gracias

Magdelena C.  |  Overall Experience 
Clasificación:
2.0

I was very disappointed in your storage unit having rat poisoning in the unit which smell very badly and also no lights in the unit the customer service was fine it was just the storage unit was not

Patrice W.  |  First Impressions 
Clasificación:
4.0

I got a different bid with each person that I spoke with. They were all very helpful, but had varying degrees of information that conflicted with what I had previously been told.

CAROL C.  |  First Impressions 
Clasificación:
5.0

Great customer service.... Thank you!!

KATHRYN B.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente 

kiera b.  |  First Impressions 
Clasificación:
4.0

yOUR u-bOX MIGHT USE A LITTLE WORK TO STRENGTHEN THE BOX, NO MAJOR ISSUE BU DID SHIFT SOME.

wade f.  |  Overall Experience 
Clasificación:
5.0

3rd or 4th time to rent storage from uhaul. I love that it's inside avoiding the extra expenses of climate control and not having to move things around in the rain. Prices are quite reasonable. They m

Susan G.  |  Overall Experience 
Clasificación:
5.0

I can not remember my delivery and pick up persons name. Whatever you are paying her is not enough, she was excelent. Great customer service friendly and very professional.

Alex K.  |  Overall Experience 
Clasificación:
2.0

The credit card system never worked for me. It worked fine for the person in front of me, but on more than one occasion I was told to leave and bring cash to pay for the storage unit.

steve s.  |  Overall Experience 
Clasificación:
5.0

Good person thank you to you all

Muhammad m.  |  Overall Experience 
Clasificación:
3.0

I arrived to pick up our resevered truck to load our U-Haul containers. I had to fish for information on where the truck was located and where I could find the containers.

Jessica B.  |  Overall Experience 
Clasificación:
5.0

Nancy was incredibly friendly and helpful, thanks

david s.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Joshua G.  |  First Impressions 
Clasificación:
2.0

Worst service . The complete experience with moving using &boxes was bad. Moving help that ends up being people without insurance . The person that was referred by management had so many bad reviews .

Chris B.  |  Overall Experience 
Clasificación:
4.0

The customer service was excellent, the staff was good with helping me with what I needed.

Alfred J.  |  Overall Experience 
Clasificación:
2.0

Your employees tell you one thing then do not honor it. My unit price went up when I was told it would not. I was billed an additional $64.00 with out my knowledge.

Dennis S.  |  Overall Experience 
Clasificación:
1.0

THERE US A GUY NAMED ANTHONY THAT WAS EXTREMELY RUDE TO ME WHEN I CALLED TO CONFIRM THAT THEY MOVED ME OUT OF MY UNIT RECENTLY. I WILL BE SURE TO LET ALL MY FRIENDS &FAMILY KNOW ABOUT RUDENESS HERE

MITTIE F.  |  Overall Experience 
Clasificación:
5.0

Very nice.

Daniel K.  |  Overall Experience 
Clasificación:
1.0

I was lied to about the $39.95 special, I had a special needs situation for legal reasons was lied to about that, added an extra access, didn't happen and the manager was very rude! BAD EXPERIENCE!

victor s.  |  Overall Experience 
Clasificación:
1.0

Facility was perfect and convenient. But what ruined my experience was the rude manager.

Angel G.  |  Overall Experience 
Clasificación:
1.0

Treated very poorly

Victoria L.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

gloria b. | Reservación
Clasificación:
1.0

I was a customer for Uhaul for a year and paid for my storage unit well before the due date. For me to run into a situation Uhaul claimed to work with me on, then took all my money. Stay away!!

keyerria w.  |  Overall Experience 
Clasificación:
5.0

Little warm inside but overall experience great

BRITNEY C.  |  Overall Experience 
Clasificación:
1.0

The staff is unhelpful and rude. The employee with initials J.D. Rolled his eyes at me while I was speaking and but took no responsibility for my order not being ready. Never using these guys again.

Alexis D.  |  Overall Experience 
Clasificación:
3.0

just a lil advice ya should give 24 hours access to the storages without charging because that's why you’re giving a monthly for fee but everything else super good

MARISOL T.  |  Overall Experience 
Clasificación:
5.0

ND

SUSAN T.  |  Overall Experience 
Clasificación:
5.0

The staff is really helpful.

ShunTa L. | Reservación
Clasificación:
4.0

Only complaint. I can not believe from Dallas to NY was $ 135.00 and the same trailer to return to Dallas would have cost me $425.00. There should be some kind of marker on the back of trailer that

Dennis S. | Reservación
Clasificación:
4.0

It was a good place

BRIAN W.  |  Overall Experience 
Clasificación:
5.0

Check-in was simple and I received all the information I needed

STEVE R. | Reservación
Clasificación:
5.0

The stay was great

Philip D.  |  Overall Experience 
Clasificación:
5.0

This is the ONLY location I'd go to!! Customer Service has always been great and very helpful.

Shunta L. | Reservación
Clasificación:
5.0

The problem I had was with the communication on scheduling. I called Wed. July 25 for a Thur 26tj pickup. When I got there the facility did not have me I'm the schedule. The caller confirmed the date

Karen K.  |  Overall Experience 
Clasificación:
4.0

N/a

Jeremy H.  |  Overall Experience 
Clasificación:
1.0

Poor service.

Raymond R.  |  Overall Experience 
Clasificación:
3.0

Going to the store and dealing with the employees was not a bad experience. However I gave 3 stars due to NEVER being able to contact anyone via the phone. Wait times on the phone are outrageous.

janet V.  |  Overall Experience 
Clasificación:
4.0

NEED LIGHTING INSIDE STORAGE ROOM NEED AIR CONDITIONING IN BUILDING

LEWIS O.  |  Overall Experience 
Clasificación:
1.0

You suck!!! Very disrespectful and don't know how to communicate.

ira B.  |  Overall Experience 
Clasificación:
1.0

It was difficult to get access to my u-box

jewel b.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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