I really have no complaints about the location and the cleanest of the store the new manager that took over for Wendy have been really really nice I Miss Wendy very much but the new guy that has taken over is a sweetheart of a man and a very big responsibility but he is taking it like a trooper and helping each and every customer get the best value that they can I think that he would be a great manager for this location and I hope that this manager stays on and continues to grow and learn thank youCARA B.
Customer Reviews for U-Haul Moving & Storage at Kirkman Rd
Orlando, FL 32811
(Kirkman just south of Old Wintergarden Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.terronda F.
Customer did not leave a comment.ALLAN P. | First Impressions
Customer did not leave a comment.JORDAN H.
Customer did not leave a comment.CHARMAINE R. | First Impressions
Customer did not leave a comment.Angela B.
Customer did not leave a comment.ANDRE C.
24 hour access would have been even better.gina v. | Overall Experience
The new manager Nathan or Nathaniel can’t remember his exact name was professional Took his time to explain everything was wonderful personal thank you to himMarc C. | First Impressions
Make sure the mileage is correct on the truck and on the systemAMANDINE C.
Customer did not leave a comment.Leonardo D.
Nothing. Good job!GINA V.
The wait time was long. Joe was great. He expedited my truck release and ensured it was clean and ready!!!Andre W.
Customer did not leave a comment.RONALD W. B.
Customer did not leave a comment.Joseph B. | Overall Experience
Customer did not leave a comment.Robert W. | Overall Experience
Was trying to be charged twice for the dollyYvonne R.
A faster check-in/check-out would be nice ðŸ‘ we used self checking but it was crazyPABLO F.
Mr.Nathaniel and Mr Joe were AwsomeJANICE H.
The staff was very helpful and especially when I dropped off the truck. They genuinely seemed so happy to help me.JUDITH C.
I took Uhaul for first time. There was no proper guidance on how to use, what should be taken care.. During current pandemic, Uhauls are not sanitized not taken care properly...I was in line for return. The guy in front of me handed over the uhaul by just one wipe...may turn fatal... Condition of vehicle which i got was too old. Very old...lots of scope for improvementGAURANG B.
Customer did not leave a comment.DICKENS E.
Customer did not leave a comment.DAWN D.
Hello, I made the reservation at another store, and I canceled it right away, but the store ended up charging me a fee of 50.00 I thought it was very dirty.Leonardo C.
Customer did not leave a comment.Alfredo A.
Thank youJavier O.
Side mirror was brokenHASSAN S.
Customer did not leave a comment.WILLIAM C.
Customer did not leave a comment.Ursula S.
Customer did not leave a comment.SHARDA G.
Customer did not leave a comment.RAYMOND C.
Everything was excellent. Exactly as contracted. Easy. Thanks U-Haul.Jose C.
Customer did not leave a comment.FIZTGERALD V.
Customer did not leave a comment.LUIS J.
Customer did not leave a comment.Berthy B.
Customer did not leave a comment.LAURENT A.
Customer did not leave a comment.Willie F. | First Impressions
This is how a U-Haul rental should go!! They were amazing here!!CHRISTOPHER L.
Customer did not leave a comment.WILLIE F.
Customer did not leave a comment.Alfred B. | First Impressions
Customer did not leave a comment.Yanina S.
Customer did not leave a comment.LENORA B.
Customer did not leave a comment.ROBERTO R.
Nice, clean, friendly and fast experience.Patricia M. | First Impressions
Very easy process to drop off the truck. They were friendly and helpful.Jennifer G.
Customer did not leave a comment.FEDNER D.
Amazing staff — Radicco and manager Wendy and truck man Willie. And the other young man who was helping in the office . I could take each one of them home with me LOL they’re all so sweet, and helped me be at ease about my move with all the stressors, and beautifully resolved several problems for me (like when I was stressed that I didn’t get the bars with the wardrobe boxes). So impressed with them and with this facility, so clean and so easy to navigate, the climate control quality and condition of the facility is WAY better than my prior public storage unit. What a great working team here. Thank you, thank you !Helani S. | First Impressions
Nothing, everything was great.JASON L.
Customer did not leave a comment.STEFANY S.
Customer did not leave a comment.Corine W. | Overall Experience
Customer did not leave a comment.lilieth T.
He can go there because this services is vey niceWILNICK C.
Great jobJEAN M.
Found cockroach in storage unit, staff refused to refund new straps I bought even though they were tangled. My receipt disappeared from my email for straps making it impossible for me to refund.Dakota R. | First Impressions
Total opposite from the pick-up location. Everything looked in order and attendant was a treat. Very helpful and professional.Misael C.
Customer did not leave a comment.Tom G.
Customer did not leave a comment.Veronika D.
Customer did not leave a comment.Carol O.
Customer did not leave a comment.George D. | Overall Experience
Customer did not leave a comment.CARLOS L.
Drop off, also, was smooth and easy. Personnel were friendly and listened to issues I had from the pick up and no walk through. Issues were noted and explained that I should have told the issuing location. All in all, except for the load share part of my rental, it was an enjoyable experience.Richard H.
Customer did not leave a comment.Donald S. | First Impressions
Maybe purchase newer trucks. They were so old the seats leather was cracked and very painful and had a horrible smell. While driving and the transmission light stayed on the whole time and I was told that it's because the trucks are too old. The staff was super nice and helpful!Kelly B.
Customer did not leave a comment.ROXANNE S.
The service was wonderful. No matter how many questions I had, they were answered with a smile. Terry is funny and very helpful. Really made renting a truck an easy experience. Would highly recommend this location.ALFONSO A.
Customer did not leave a comment.Rohan M.
Customer did not leave a comment.CONRAD M.
I waited almost 2 hours upon arrival to pick up my vehicle without any care for my time. Also, the $50 guarantee is not true. I was offered a bigger truck, but the $50 basically wasn't happening. So I ended up waiting an hour and a half to get the only pickup they had. Poor customer service, and I'll never return to this location.Shawn G.
Keep up the good workVera L.
Customer did not leave a comment.Somosa R. | First Impressions
Customer did not leave a comment.TENISHA L.
All the employees were very professional and friendly tooSTEPHEN G.
Customer did not leave a comment.DEBBIE C.
Customer did not leave a comment.SAMENTHA P.
The staff at U-Haul was very helpful and I would use them again if I needed to because I’m going to have to move into my other house so I will use them again great serviceGwendoline L. | First Impressions
Customer did not leave a comment.GREGORY M.
Make it so that you don't have to repeat the check-in process. If you check-in before arriving at the location you should not have to go through the process again once you arrive to pick up your vehicle.Yvonne J.
Customer did not leave a comment.TRAE D.
Customer did not leave a comment.Adenis R.
Great experience and very nice customer serviceJOE A.
Customer did not leave a comment.SHIRLEY R.
Poor cumincation. When I closed out my unit,I was told,everything was fine.I asked the agent did she want the key to the lock, she said no.That was in February, I am still being billed for storage, because the lock is still on unit.U Haul are assuming I am still renting.WILLIAM NEIL H. | Overall Experience
What was the environment fee for 1.00 I said I didn't want to donate.KEVIN J.
Customer did not leave a comment.RENAND V.
The night drop box is needed!!!Dennis C L.
More available trucks on site.Joyce S.
Customer did not leave a comment.PAULA JEAN S.
Customer did not leave a comment.CHERYL P.
Customer did not leave a comment.NAVAR A.
Easy to order, pick up and return very easy and quickSusan L.
Changed my pickup location the week of my reservation. Changed my pickup time the DAY BEFORE my pickup. Truck had damage not documented in the equipment condition verification. Brakes need servicing.CHRISTOPHER V.
Customer did not leave a comment.COREY H.
Make sure the truck tires are NOT plugged especially in the side of front tire. Had a 3 hour wait to get a new tire because someone plugged the front tire. Very dangerous.SELDON C.
The morning employees were very friendly and helpful. They are great.Joey M.
I got screwed by U-Haul on my bill and all they did was jerk me aroundDEAN T.
It's is very goodMARLON S.
EVERYTHING FROM BEGINNING TO END WAS AWESOME...GREAT SEVICE AND TEAM KEEP UP THE GREAT WORK!!DONALDO C.
Customer did not leave a comment.CRISTIANE D.
Customer did not leave a comment.Shuquia P.
You are the best! Always reliable and great service! Thank you!Michele H.
Nice and friendlyGloria L.
Customer did not leave a comment.Earl S.
Customer did not leave a comment.SABRINA I.
Service trucks. My truck had very loose steering above 30 mph.DAVID M.
Customer did not leave a comment.SHAINA K.
Customer did not leave a comment.Nelson E.
Customer did not leave a comment.Baudric P.
I reserved a 26 foot truck , but was given a 20 foot truck.DAMON S.
Customer did not leave a comment.Margret B.
Customer did not leave a comment.Ausley J.
I did 2 stars, just because they overcharged cost of gasoline. We drove 26 miles, even we refilled 2 gallons of gasoline, the store charged us 6 gallons more! It's unexplainable, in case we didn't refill the gasoline, are you telling us that this vehicle needed 6 gallons of gasoline to drive for 26 miles???? ABSOLUTELY UNACEPTABLE! So, this small truck consumes 1 gallon per each 4 miles???? THATS NOT TRUE!JACQUELINE C.
Customer did not leave a comment.Juliet S.
Customer did not leave a comment.Marcos R.
Very Nice Clean I would Recommend to all friends Staff was awesome thanks UhaulDarnithy P. | First Impressions
The customer Service at this location is excellent. You are in & out quick like valet service, if you have proper documentation ready and prepared the wait time to receive your rental is less than 10 min.ELIJAH S.
The cargo van advertises that it can accommodate a one bdrm studio apt./Queen bed. I only needed to transport a bedroom set - One Dresser, Head Board, Box Spring, Mattress and two end tables - we could not fit the box spring. And the queen mattress does not fit through the opening in the back, you have to tilt the mattress to get it in.HEATHER E.
Customer did not leave a comment.franslene s. | Overall Experience
Customer did not leave a comment.sara w. | First Impressions
Customer did not leave a comment.Rutha B. | Online Move In
Customer did not leave a comment.Jennifer W. | First Impressions
The staff were friendly and helpful.kenneth D. | Overall Experience
Wendy was very friendly, informative, professional and showed concerned for my storage needs. She was awesome! Thank you Wendy!😊 CarolCarol W. | First Impressions
Everyone was very helpfulkenneth D. | First Impressions
Customer did not leave a comment.Michele H. | First Impressions
Customer did not leave a comment.CLAYTON J. | Overall Experience
Great staff and affordable pricesReshell R. | First Impressions
Staff very customer focused and extremely friendly and courteousFredricka H. | First Impressions
Noneantione f. | First Impressions
Thank you Mrs.Wendy and staffHOWARD G. | First Impressions
Great Job Mrs. Wendy, Gar, Joe, Terry... AwesomeJUNE R. | Overall Experience
Customer did not leave a comment.William D. | Online Move In
we don't speak english at all. but the young employee tried to explain the information to us. it was easy to communicate. we liked it. we were escorted to our place and told how to use the castle.Daniil K. | First Impressions
Big Roaches destroyed all my belongs and my kids belongs it were a shame and Embarrassing to my 3 Children’s sadLaverne C. | Overall Experience
Customer did not leave a comment.JUANITA P. | First Impressions
Customer did not leave a comment.CLARIVEL B. | Overall Experience
Customer did not leave a comment.LAQUANDA S. | First Impressions
Customer did not leave a comment.Meishel L. | Online Move In
Customer did not leave a comment.KIM N. | Overall Experience
I’m going through a challenging time. Wendy was Exceptional. I undershot the space that I needed. She moved me immediately without making me feel as if I were putting her out. She’s very kind and respectful. This location is immaculate. While going through this transition, it’s comforting knowing that my furniture is stored on this property. As a bartender, I can appreciate good service. She’s a people person. She made my experience quite pleasant 😄joseph s. | First Impressions
Thank you, never had any problems with my unitmaribel j. | Overall Experience
Customer did not leave a comment.sheila H. | Overall Experience
Both counter people were very knowledgeable and very low key. Very reassuring to deal with.MICHAEL P. | Overall Experience
Check in was extremely annoying due to company policy. Why in the heck do you need 3 different phone numbers and 2 different addresses? That's bordering on invasion of privacy. I only have 1 cell phone, my wife only has 1 cell phone (no business phones or land lines), and frankly, I don't want to give you any information for my friends and family - that's just ridiculous. Access hours listed on the website do NOT match actual hours (we were actually relying on those hours being correct and will likely have to pay for 24 hour access because we were unloading when access hours were up) and not having access to the bigger doors during 24 hour access makes things extremely inconvenient. Without those issues, the move would have been absolutely fantastic. Staff was friendly and helpful, even if I wasn't (I had driven 22 hours in the last 30). Excellent job to both the check-in staff who helped with my auto transport and to the counter staff for putting up with me.Antonio F. | First Impressions
Staff was excellent, unit had preexisting damage and I was surprised that there was a "quality control tag/inspection tag" on the lock yet the drywall and ceiling damage was not previously noted on my unit meaning if I didn't mention it I would have been liable. The computer system kept shutting down and check in took an hour but gentleman that checked me in was AMAZING, very helpful and professional.Danny H. | First Impressions
In the future customers service should let customers know that they have to pay for after hours to get access to the storage even though it was post. Also , Mount balls is not a good thing to use in the facility , Mount balls smell stays on the furniture so I rushed to get my things out within 30 days. Thank you. For your serviceLisa E. | Overall Experience
Customer did not leave a comment.renato f. | Overall Experience
Everything was great,great customer serviceCARLOS D. | Overall Experience
My only thing is my bill was due on 8th, I paid on 9th moved out on 13th and they wouldn't pro-rate me any money backVALERIE H. | Overall Experience
Customer did not leave a comment.divine way m. | Overall Experience
Customer did not leave a comment.cherly s. | First Impressions
Customer did not leave a comment.Levoy T. | Overall Experience
The personnel that worked at this facility were always very pleasant, helpful and efficient. I would definitely utilize this location again if needed.herman s. | Overall Experience
Wendy Ford was very professional and did an amazing jobrenato f. | First Impressions
Customer did not leave a comment.Ashley R. | Overall Experience
The storage was for my sister Beatriz she came to Live in Orlando but she went back to Miami. She makes the payments on time and she liked the storge at all with air conditioner elevators and all the tools that you needs to carrier her stuff. thank you so muchAurora L. | Overall Experience
Use of this storage facility was an excellent experience. It was always clean, and the items I stored in the temperature controlled environment, were well preserved. This included a great deal of paperwork which could have been damaged by a lesser facility. I would highly recommend this facility.TED M. | Overall Experience
Great manager and staff. I would highly recommend this location.nicola b. | Overall Experience
Amazing service and staff was always polite and friendly . Thanks everyone for making my experience a great one. ☺️Janice &louis G. | Overall Experience
Very goodVictor A. | First Impressions
good service,no question. thank you.!!angel d. | Overall Experience
not greeted when walking in people who entered after weren’t greeted either representative was on phone forever so we waited for about 20 mins for him to help and another 20 for our reservationGenaro S. | First Impressions
Is a very good place , the customer service are very nice and respectedbertha c. | Overall Experience
Customer did not leave a comment.Gerald W. | Overall Experience
The staff at both the West Colonial and South Kirkman locations were quite helpful and polite in assisting with the problem I was facing.bruce m. | Overall Experience
Great Guest Perception & Amazing Service 👍👍👍👍👍👍👍Gino R. | First Impressions
Customer did not leave a comment.bruce m. | First Impressions
keep the good work and the services..👍angel d. | First Impressions
Customer did not leave a comment.wayne d. | Overall Experience
Customer did not leave a comment.Jose G. | Overall Experience
Wendy is great to work with!!next level R. | First Impressions
Everything clean n staffs was proffessionalRax A. | Overall Experience
Customer did not leave a comment.lorena f. | Overall Experience
Terry was very helpful and did what ever he could to make this trailer and storage unit rental as easy and convenient as possible for me. Totally recommend this U-Haul location. Thumbs Upwayne d. | First Impressions
Wendy Ford and her staff was awesome Wendy exceeded my expectations on several occasions..her staff is well trained,courteous and most accommodating, I would definitely use their services again. Highly recommended Kind Regards, David Costnerdavid c. | Overall Experience
Mr.Larry was more than helpful and went out of his way to help me and my fiancé. He answered all of my questions to where i could understand them. I will always remember my moving experience because of him, very good people !Jasmine b. | First Impressions
Thank you for taking good care of me and my belongings. The staff at U-Haul is very professional and performs there job exceptionally well. Equipment guys, front desk ladies, thank you!! Two thumbs upJill C. | Overall Experience
I rented a unit from this location twice. DO NOT RENT FROM HERE. I spent $180+ for 12 months, had to move out in complete darkness and my unit was covered in RAT DROPPINGS.Taylor H. | Overall Experience
I love the people here! You can tell the manger leads a good team.SHABANA S. | Overall Experience
The place was very cleanTisuleko z. | Overall Experience
everybody there was great and friendly and very helpful i would use yall again and tell my friends and family great experience God bless yallLeo B. | Overall Experience
Excellent customer serviceslorena f. | First Impressions
This was the easiest thing we've done as far as moving. Rented the truck the same place as storage. No running around returning truck from storage. I would use this facility againKelly M. | Overall Experience
Great customer service friendly and helpful one of the workers actually helped me move my mattress out:) awesome place!!CHARLOTTE A. | Overall Experience
Was very helpfuldwayne y. | First Impressions
best experience will definitely recommend to friends and familyjaved n. | Overall Experience
Excellent Customer Servicewinston h. | First Impressions
Great customer experience with the staffTeyarnna S. | First Impressions
Thank youBrandon H. | Overall Experience
Overall, we were pleased with our experience at this U-Haul location.CECIL M. | Overall Experience
very nice and helpful peoplejaved n. | First Impressions
Wendy and our team. Great job!jose d. | Overall Experience
I have same size unit as in MD however I pay a hundred more a month here and had to buy new lock? Spent 350$ on fuel and there was confusion and tried charging me 1200 despite contact stating 892LASHAWN D J. | First Impressions
Very good,it's very convenient.atilio d. | Overall Experience
Very helpful and accommodating. All staff we worked with was helpful and friendlyjeannie g. | First Impressions
Good, but false advertisement, saying the first month was freemaria g. | Overall Experience
Everything was great just wish the hours was open 24-hours to your personal storage units. At least until midnightHomer M. | Overall Experience
Excellent employee serviceStephanie R. | Overall Experience
This facility is horrible! None of the workers are on the same page! They had major water damage and instead of the owner moving you into another unit the same size they move you into a bigger one.SHATERIA A. | Overall Experience
Staff here is very rude in the front office. The workers in the back/outside are nice and super helpful. Beware they will lie to your face and then deny everything that you agree on.mary h. | Overall Experience
Not a good experiencelashonda j. | First Impressions
They staff there was very friendly and pleasant. But the staff at Old Chyenne Hwy was the worse experience I ever had never want to go back again.Felicia M. | First Impressions
Great customer service.Scott G. | Overall Experience
Exceeded all my expectations!Mark W. | Overall Experience
Everyone was great and friendly; enjoyed my experience!deidre s. | Overall Experience
When I moved my stuff out I found rat pop on the floor ..CINDY B. | Overall Experience
Wendy was a pleasure to work with. Very personable and pleasant. She explained everything and showed me how to get in and out of the facility after hours!joseph d. | First Impressions
The young man that check in the trucks was very helpful, and professional.jeffrey b. | Overall Experience
Wendy Ford has been fantastic for the fifteen years that I have been a customer!PHILIP S. | Overall Experience
Wendy extremely rude.siobhan j. | Overall Experience
The people who Run are very niceAntoinette S. | Overall Experience
Just thank you, nice people.Antoinette S. | First Impressions
Very professional experience. Having had some rough times of late, the lady at the counter was very kind, quick, and thought of things I didn’t think of in terms of my needs for my move. many thanks!Jill C. | First Impressions
I had a very good experience with Uhaul, I recommend.Luciano M. | Overall Experience
Thank you for your service. All the staff very nice and friendly. Every time I call they were very helpful. I will refer you to everyone.Hoda b. | Overall Experience
I keep asking you to stop sending emails to email@example.com This is MY email address and Debra Brooks keeps giving it out knowing it’s not hersDEBra B. | Overall Experience
Elevator need to be fixed. It doesn't matter which floor you push, it goes to the 3rd floor first.julis r. | Overall Experience
My overall experience was good. I was not happy with the rising cost of monthly rental.JONATHAN S. | Overall Experience
Everything was greatsthaphalis l. | Overall Experience
Wendy and her team do a fantastic job! We were always treated with professionalism by Wendy and her staff.Karen M. | Overall Experience
A few boxes and bags of comforters were wet and mildew. Found a dead rat in the unit.Andrea W. | Overall Experience
I will miss not seeing Wendy the manager. She is the greatest person. She was always very helpful. She is an asset to the u-Haul family. Nancy SpainNANCY S. | Overall Experience
First unit was leaking move to new one and it was infested with rats and palmetto bugs. GM does not care and would knowingly rent out units no matter conditions. The list goes on but no more charterssherita c. | Overall Experience
Our storage flooded but u-haul was so amazing about it and they were so helpful so I would definitely recommend them to friends!Brad L. | Overall Experience
Nonesameul m. | Overall Experience
This is by far1 of the best storage facilities in Orlando. The climate controlled units and facility are so clean. Plenty of push carts and room.Toccara W. | Overall Experience
Great costumer servicealbert o. | Reservation
The unit leaked water onto my items. I have filed a claim and have not been contacted back.Brandon S. | Overall Experience
An utter and complete nightmare. Thought I had 24 hour access, but I didn't and then the manager locked us into the lot with no lock on our truck and our truck and moving help still there and not donekarrie k. | Reservation
uhaul reservation lied to me get there at location no such unit or rate. Very bad sevices.i try to resolve the problem no one got back with me.barbara c. | Reservation
Very organized and staff pleasant and helpfuldouglas b. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Propane service delivered straight to your door!