Customer Reviews for U-Haul Moving & Storage at Kirkman Rd

6,553 comentarios

600 S Kirkman Rd   Orlando, FL 32811
(Kirkman just south of Old Wintergarden Rd)

(407) 295-3100

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(407) 295-3100

600 S Kirkman Rd
Orlando, FL 32811
(Kirkman just south of Old Wintergarden Rd)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

great service

Wesley T. 
Rating:
5.0

Customer did not leave a comment.

guilherme O. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
4.0

Josh and Willie were extremely helpful. The only issue can be parking. Lot is small and spaces are limited.

MELISA F. 
Rating:
4.0

Customer did not leave a comment.

Beuno B. 
Rating:
5.0

Customer Service Rep was very courteous and extremely helpful.

Tylor m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jojo Q.  |  First Impressions 
Rating:
3.0

The service was not bad, however, the young man that serviced us could benefit from better customer relations and how to serve others without sounding sarcastic and condescending. He has great potential to be a manager, but needs growth in that area. He did very well, because the truck we rented was not returned on time and we had to settle for a smaller truck and return it before the designated time, but he offered good compensation for that.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
3.0

Good drop off

Scott A. 
Rating:
1.0

location lacks professionalism common courtesy and customer service as a repeat customer and business owner i and very displeased with the services from the staff as well as management even up to the general manager Nate the staff lack problem solving skills and I have a problem with my reservation every week no one is ever on the same page, with the exception of a few employee the staff is very rude the young lady in the front Mel has terrible customer service and act as if she doesn't want to work or if the everyone else is the problem I really hope they get it together at this location

Kamey F. 
Rating:
3.0

Fone attention was great, but the place have problems, because nobody at the night and the fence door was broken, no security inside.

Atilio M. 
Rating:
5.0

GREAT CUSTOMER SERVICE

Claude K. 
Rating:
5.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

Nathaniel was awesome at helping me check the equipment back in. Very knowledgeable and navigating me through my self check-in return on my phone. he was very courteous and asked me if there's anything else that I needed or future rentals. I would definitely recommend this location!I would definitely recommend this location and the.

Natasha D. 
Rating:
3.0

No place to drop the key after hours.

Claire P. 
Rating:
5.0

The staff at the Uhaul on Kirkman were superior. They new me on a first name bases by me visiting the property so frequently. This was my third time using that.licYion. Josh and Mk ate the best and great asset to your team. They go above and beyond with genuine heart felt customer service skills.

beverly c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

Customer did not leave a comment.

Cleiton M. 
Rating:
5.0

Customer did not leave a comment.

Martha M. 
Rating:
5.0

Excellent service , people there was courteous.

darrell M. 
Rating:
5.0

Amazing ownership & management

sanderson g.  |  Overall Experience 
Rating:
5.0

Kahlil and his staff are simply amazing. This man is truly a leader and the staff there runs like a well oiled machine. They are amazing. Kahlil is professional, polite, and knows what he is doing. The staff follows his lead with no talk back, attitude, or anything. They make Uhaul look like a family owned operation working among friends. They are quick and make it happen. I wish every experience was like the one I got with Kahlil! The man and his team are gems. Great job!!! Definitely A-1 in my book!

Jerome F. 
Rating:
5.0

Customer did not leave a comment.

Giovanni M. 
Rating:
3.0

Facility was great but the equipment was very unsafe. Truck was not pre inspected before going on a long trip. May need to be look at before use of equipment…

EMMANUEL M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clinton S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Anthony J. 
Rating:
5.0

Great facility! Staff is always friendly. I felt like my stuff was safe and secure at this UHaul. Nate the GM runs a great store.

NICHOLAS M.  |  Overall Experience 
Rating:
5.0

They asked me I wanted safe move insurance and I said no . Didn't notice I was charged for it until I left the company with the u haul

Timeka C. 
Rating:
5.0

Customer did not leave a comment.

MARLENE H. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Great customer service and helpfulness off all staff.

Patrick S. 
Rating:
3.0

Customer did not leave a comment.

juan s.  |  First Impressions 
Rating:
5.0

Great service. Great truck!

Theresa M. 
Rating:
5.0

Josh and his team offer great customer service and ease of renting a truck. They resolve any issues right away. However they should Please trucks to make sure all lights and operating systems are working upon check in or check out. That should not be the customer's job. The first truck I was going to rent did not have brake lights which I missed but my husband caught. Josh replaced the truck right away but if I had driven away I could have gotten a ticket. Other than that everything was great. I am already a repeat customer here and would definitely recommend them to anyone needing a truck.

Deborah K. 
Rating:
5.0

Great service

DONNAVAN B. 
Rating:
4.0

My reservation wasn't available at the time of pick up but the manager/owner told me that he would give me a $50 reservation guarantee due to the inconvenience. I thought the manager was exemplifying great customer service considering the fact that there was no vehicle, no internet, and no phone service at the location at the time of my pickup/reservation.

Vancille D. 
Rating:
3.0

Have at least 2 workers at the counter when busy

Takeysha M. 
Rating:
1.0

I was treated badly in the removal and delivery of the Trailer, with little desire to help the employee who came to deliver me the Trailer said he could not deliver me because he didn't have the cable that connects the electricity, I argued and said there were 2 more trailers there the same and he replied does not have the cable. I insisted I went to look at the other equipment and found one that had the cable and only then did he agree to give me the equipment. Lack of willingness to help, little interest in the customer being satisfied and this almost caused me a problem because I had a schedule and needed the trailer. I would like to report that I rent this type of equipment quite regularly and it is not the 1st time I have had problems in this location. I hope that the equipment is better checked and that replacement cables and other accessories are kept in stock. It is unacceptable for you to accept a reservation and at the time of collection the customer will be informed that the equipment has problems, with no time available to look for another one. I hope that my words are taken seriously and that the poor service of this location improves, because it is convenient for me to rent there because it is close to my base!

MILDER F. 
Rating:
5.0

Have more help towards first of month and on Sundays. The Guys with the dreads is Awesome. Should be a manager. Great customer service skills.

Java M. 
Rating:
3.0

Shorten the conversation at the counter to insure faster service. Do not allow others to call around to get enough money while holding up the line. Display/List drop off instructions during operating hours for faster returns. Greet/Speak to customers with service skills. The GM was demeaning to his employees/Team/coworkers who was not at work to defend themselves against a customers accusations of giving an “unauthorized” discount as the GM called it.

Briana M. 
Rating:
5.0

Customer did not leave a comment.

Lantz H. 
Rating:
1.0

The overall experience. I made my reservation a week in advance and the day of I go to pick up in the morning and they don't have my truck because the previous person extended. They couldn't find a truck to replace it in the morning; I had to wait until 6p. I had car trouble that delayed me so I modified to 9p. The check in process was HORRIBLE! Wait times to speak to someone took forever and I had to call twice to resolve my problem. By the time I got my truck, my storage facility was closed so I literally wasted a day and it set me back tremendously and all they did was refund $50. I will never use U-Haul again!

Krystle G. 
Rating:
3.0

They seem like they could use more help at busy times. They're very friendly and helpful. It was very busy with a long line and only one person behind the desk. People were getting frustrated and one guy even started cussing. The girl behind the counter was working hard and helping 2 and 3 people at the same time. Your people working the lot are nice as well, but one gentleman stood out. I don't know his name, but he was black with short dreds. He was very kind, helpful, and efficient.

Robert D. 
Rating:
1.0

The employees at this location are young and unprofessional. One of them was flirting with 2 girls and the other employee was high out of his mind. The people in the back were just lounging around laughing and not caring there are customers inside the building. I will never rent from this location.

Juan D. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
2.0

The customer service at this location is a joke. Also they did not have our reserved equipment or dolly we reserved. They insisted we return the equipment two hours earlier than scheduled even though we no longer had a dolly to assist in moving. Complete joke of a service.

Harlyn J. 
Rating:
5.0

Customer did not leave a comment.

Belkis S. 
Rating:
3.0

The moth ball odor was overwhelmingly strong. Need to figure out how to reduce it. I do t think i would rent storage there with that odor.

Diana S. 
Rating:
5.0

La locación es buena, limpio, pero la atención al cliente no es buena

jeimmy B. 
Rating:
3.0

Good evening...I am still waiting for my refund...I know the deposit refund takes up to 5 days but UHAUL need to be more fast on this process otherwise in the future I will consider another rental companies which refund faster.

Marcio C. 
Rating:
1.0

Everyone is rude and not helpful

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
4.0

Customer did not leave a comment.

Brandon B. 
Rating:
1.0

The employees did not receive me well I did not have any assistance and they always sell me the service

Leopoldo S. 
Rating:
2.0

A Van está com um cheiro horrível e suja. Na minha opinião o aluguel é muito caro. Eu só aluguei porque eu precisava fazer um trabalho urgente. Eu não recomendo.

Marcel P. 
Rating:
4.0

Customer did not leave a comment.

Shirley E. 
Rating:
1.0

I couldn't use the trailer, brought it back the next day less than 24 hours because they were closed, and let them know my car wouldn't fit. They refused to refund me saying I had it for 24 hours but I didn't. The Manager Nathanial kept talking over me as I was talking and then when I started to raise my voice he hung up on me. He admit his employee did not check it in until the next morning which is not my fault. I paid for something I couldn't use which is not ok. This company is nothing but a crook.

Latisha W. 
Rating:
5.0

Customer did not leave a comment.

Tamala F. 
Rating:
5.0

Customer did not leave a comment.

luis F. 
Rating:
5.0

I got so bad experience in whole my life. I dropped my truck on checking area and There was guy who very unsweet. He told that he will charge cleaning fee and I don't understand why. But I didn't really want to talk with him because his face looks mean. I went to office to pay. He followed me and told me never rent uhol who use duty . What a creepy... and I showed pictures for my truck and uhaul employees didn't understand why he changed. I felt that kind of discrimination.

Rahwi K. 
Rating:
4.0

Mobile check in/out - sometimes the location hours of operation are too limited when the customers wants to rent a U-haul late at night.

Deborah B. 
Rating:
5.0

Dropping off tow Dolly went smoothly, and overall great experience!

maurice M. 
Rating:
5.0

Customer did not leave a comment.

LA'COBIA D. 
Rating:
4.0

There should be a free month of free storage for all equipment that you rent not just for the truck

David A. 
Rating:
5.0

Customer did not leave a comment.

Madison S. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
1.0

Attemted to return truck early but i could not access the specific return area as it was locked since they were closed. Returned the next morning for the scheduled 8a return but location still closed and unavailable for return. I had to return a 3rd time which is unacceptable. Not sure why the return time was accepted originally since there are several other locations in the area. Also tried to redirct my return over the phone to an open location and wasted more time and was not allowed to. In all i wasted over 2 hours of travel and 3 trips to this location in order to return. I believe this is unacceptable. Also the first attempted return there were employees on site as i was checking out online they just would not open the gate for me to complete. One did have 24 hr access but she was told NO by the 2nd employee that was there

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Stuart D. 
Rating:
2.0

Well, first I was booked at this location from a different location. The size uhaul I needed was unavailable. When booking I advised price online was cheaper and showed 114 miles would be given. I was original advised there was no uhaul available for me. Then not sure what happened but my reservation was found. Nathaniel was swamped at this location by himself until other employees showed up. It was an argument with another customer as well that could have been handled differently. I believe customer service should always come first

Loretta T. 
Rating:
5.0

Excellent people and very attentive

ISMAEL A. 
Rating:
5.0

The owner Nate is a sweetheart and very helpful ! Also his staff is very friendly and always was nice to me when I came in. Definitely a great team !

jasmine j.  |  Overall Experience 
Rating:
5.0

keep up thegood work....

HOWARD G. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO B. 
Rating:
5.0

Customer did not leave a comment.

Alfredo E. 
Rating:
1.0

Customer did not leave a comment.

Viet P. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
3.0

I told to the atender that I need a truck to put a mattress king and he gave to me a Van GMC Savana And I cannot put the mattress inside the car.

Henrique W. 
Rating:
5.0

Good customer service

Luis R. 
Rating:
5.0

I was very satisfied with Uhaul and the staff there for My storage unit. I will use there service again. Thanks Uhaul

jerry j.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Keishelle T. 
Rating:
5.0

Customer did not leave a comment.

Erica H. 
Rating:
5.0

Staff was extremely professional, courteous and patient. I had no issues throughout my rental experience at this location.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

Olga B. 
Rating:
5.0

Customer did not leave a comment.

Javier M. 
Rating:
4.0

Have used the services before

Marcia F.  |  First Impressions 
Rating:
1.0

The manager demeanor is totally unacceptable for people that's spending money. He always state what he's can't do but keeping customers are the most priority

Marlon R. 
Rating:
5.0

Customer did not leave a comment.

Edelzy C. 
Rating:
5.0

Great customer service from checkin to checkout.

LERA B. 
Rating:
5.0

Customer did not leave a comment.

Natasha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wolfgang H. 
Rating:
1.0

This location needs to be investigated for shady and fraudulent business practices. They have no drop off box for keys, doesn't notify their customers that the drop off box doesn't exist, doesn't allow nightly rental drop offs despite what the contract states and threatens to charge $100 if we drop off the truck after hours even though our agreement states an after hour drop off time.

Deborah S. 
Rating:
2.0

Customer did not leave a comment.

Jackie M. 
Rating:
5.0

Check in was efficient and friendly

John M. 
Rating:
5.0

Excellent customer service.. Recommended to anybody that needs to move something or move around is very well recommend it.

Nelson P. 
Rating:
5.0

Josh was really helpful. Cheer to you!

Mehmet C.  |  First Impressions 
Rating:
5.0

The person who attend same during check in check out very helpful very professional.

Kirankumar P. 
Rating:
5.0

Customer did not leave a comment.

DEBRA J.  |  Overall Experience 
Rating:
5.0

Very friendly stuff, thank you for great service

KHALIL B. 
Rating:
5.0

I had an excellent experience. The staff were all friendly and efficient. The cargo van was in great condition and was great in delivering my new mattresses. My only suggestion is for the company to get an after hour drop box.

Bernadette W. 
Rating:
1.0

The front office girl, didn't have customer service at all she was very rude, multiple times I have to stop her talking because I haven't finished talking. And no greeting at all when ppl come in. Overall she must be removed from this job or Learn how to provide great customer service.

Jonathan G. 
Rating:
1.0

I have to stop the lady multiple times because I wasn't finish talking. This is very rude and no customer service at all.

Jonathan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ken m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raymond R. 
Rating:
4.0

The truck - front cabin could have been cleaned better. There was old water bottles under the seats and sticky substance on the middle seats and cup holders.

Karlie S. 
Rating:
3.0

Customer did not leave a comment.

Delvye P. 
Rating:
1.0

Nothing is covered in the insurance! Its a waste of time

Barbra G. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
2.0

Customer did not leave a comment.

Zakia W. 
Rating:
5.0

Good

Lilian A. 
Rating:
4.0

Customer did not leave a comment.

richard W. 
Rating:
5.0

Very good customer service

Tanesha R. 
Rating:
4.0

Customer did not leave a comment.

Neil J. 
Rating:
5.0

Thank u

yvonne w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEFANI D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERMANE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie F.  |  Overall Experience 
Rating:
5.0

We picked this U-Haul because it had both storage and equipment (trucks etc) turn in. We drove 1111 miles and were exhausted, and thankfully Nathaniel made our move in so smooth. As soon as we got there, he greeted us. Then, he walked us through the process of turning in our equipment (we had a trailer and a truck) and setting up our storage unit. Super efficient and we were checked-in in less than 10 minutes. The storage unit itself comes with complimentary dollys, which were not provided at the storage facility in the state we were moving from, and that helped us move our stuff even quicker into the unit. Highly recommend this U-Haul for both your equipment rental and storage needs.

FRANCISCO C.  |  First Impressions 
Rating:
5.0

The staff is amazing and truly helpful definitely would come back management is amazing.

henry d.  |  Overall Experience 
Rating:
5.0

Unit was clean, Josh was awesome in checking everyone in on a busy day. He was the only one there when it opened and did a fantastic job.

Timothy M.  |  First Impressions 
Rating:
3.0

Khallil went above and beyond and was extremely Helpful. But there were two other employees when we came in for the moving truck that were extremely rude and unhelpful. Emivalentina and Nathaniel We're both extremely rude and unhelpful, there was absolutely no parking in your lot our appointment was for 10 o'clock we got there at 10:30 because we had to take a car back home because we had nowhere to park and stood in line for 20 minutes and then got to the front at almost 11 and we were told that our truck was given away Because we were late By Emmy Valentina. She had a very I don't care attitude. We had to ask questions in order to get another truck and pay more with no dolly. Nathaniel who I am assuming is a manager was not helpful at all either he was also rude.

Linda V.  |  First Impressions 
Rating:
5.0

The staff was always friendly and helpful. This is the first place I will call if I ever need Uhaul again. Thanks for everything.

Paul C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jason P.  |  First Impressions 
Rating:
5.0

All the staff was very helpful and knowledgeable. I'm very please to have used Uhall storage at Kirkman Rd, Orlando, Fl. I loved the climate control interior and the very convenient huge elevators. I would use this store again if I had to.

YUDELKA S.  |  Overall Experience 
Rating:
5.0

Just keep up the good work staff is excellent

Bissoondai K.  |  First Impressions 
Rating:
5.0

I wish you had more of 10x30x15 to rent :) This is the size that I was waiting for.

Sue B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Torry T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wilfredo P.  |  Overall Experience 
Rating:
1.0

The property manager is very rude and unprofessional.. I have never seen a business that don't put customers first... I will not recommend this to my worst enemy.

tamara r.  |  Overall Experience 
Rating:
5.0

Good team here!

Rodney B.  |  Overall Experience 
Rating:
5.0

Excellent all round. Staff were very helpful and made it a great experience.

MITCHELL P.  |  First Impressions 
Rating:
4.0

There’s no way to leave the security card in the storage unit after you clean up , because you use it to leave the premises through the gate.

DONOVAN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARJORIE W.  |  Overall Experience 
Rating:
4.0

It would have been nice to have a light in the outside unit. Had to use my phone light whenever I came over at night. Overall, it was a great experience.

Reginald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ehab A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason F.  |  First Impressions 
Rating:
5.0

Great Staff

victor b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodricka B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meghan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
2.0

Management is very unprofessional and wooded

JEAN FRANCOIS D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SALENA W.  |  Overall Experience 
Rating:
5.0

I rented a unit at Uhaul for over ten years or better I had no problem the GM Mrs Wendy was Great during my stay my property remain safe and my record collection in good condition I wish the rent could be lower for long time tenants like my self but it didn't happen. Good bye Uhaul

GLENN J.  |  Overall Experience 
Rating:
1.0

All my furniture was molded and there was a leak in the room of my storage

Keionna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brianne p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodricka B.  |  First Impressions 
Rating:
5.0

The services are excellent. This recent experience was very good and kind.

marcio c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP H.  |  First Impressions 
Rating:
5.0

Staff is very helpful and professional

Claire T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fentura J.  |  Overall Experience 
Rating:
5.0

Nate and his team could r offer a better service at such a transition, moving is never easy but they help take the edge of in making easy to do business with. I have had tonutilize them for a number of different occassions and everyrime it was exceptional service.

CHRYSAN G.  |  Overall Experience 
Rating:
5.0

I moved my belongings to this storage facility since 2020. Ever since then, my overall experience with this facility has been exceptionally beautiful. Without a doubt, This moving and storage facility has offered me an excellent customer service, the environment is very clean. The staff are very friendly and helpful. If I have to use this service again I shall always come back. Thank you.

Regina O.  |  Overall Experience 
Rating:
4.0

The staff were very helpful :Thank you

MOHAMAD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee A.  |  First Impressions 
Rating:
5.0

Buen servicio , buen trato y amigable costumer service , gracias 🙂

Norma R.  |  First Impressions 
Rating:
3.0

I was told I had to return my one way uhaul to the original location I designated for the return instead of the location I was at. They had me drive 20 mins out staying I'd have to pay extra to return at a different location than originally planned.

Aren H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica L.  |  First Impressions 
Rating:
5.0

Very helpful staff. Zindane was a great help and made the move in easy.

Benjamin C.  |  First Impressions 
Rating:
5.0

This staff was amazing, moving is stressful, the team of GLen and all the guys were so extremely accomadating , understanding and kind ,it helpded immensely with the hassel of moving.I I couldn't think of one recommendation for improvement.

CHRYSAN G.  |  First Impressions 
Rating:
5.0

All staff there were extremely helpful.

MICHAEL T.  |  Overall Experience 
Rating:
5.0

Easy process to get the unit and easy to check out! Fast Friendly Service! Clean area. Thank you very much!

Michele H.  |  Overall Experience 
Rating:
1.0

Demasiadas cucarachas,pero demasiadas

JUNIOR H.  |  Overall Experience 
Rating:
1.0

This facility is not managed properly. They gave away a climate controlled unit that was reserved in person for over a week. Then told me that there were no other available climate control for miles. I settled for an outside unit but wasn't happy with the decision. However, I had to make a decision due to the movers being in route with my belongings. I was and still is extremely upset and inconvenienced.

Farrah R.  |  First Impressions 
Rating:
5.0

Very helpful and informative

Joscelyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAAMANTHA ELAINA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARMAINE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

regina b.  |  Overall Experience 
Rating:
5.0

Very helpful

Angie L.  |  Online Move In 
Rating:
5.0

All workers including the manager went above and beyond to make sure our needs were met after a long trip from upper Tennessee. They are even locating us a dolly for our move put in a few weeks.

BRIAN H.  |  First Impressions 
Rating:
5.0

Great job! Excellent service!

Diego L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

philip B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gaybrielle M.  |  Overall Experience 
Rating:
5.0

Very great customer service! Thanks!

Darrell Coy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alvaro p.  |  Overall Experience 
Rating:
4.0

The after hours door access was very small. Should have access to larger door after hours 4 removing larger furniture Also, lighting in the storage area would be nice

Latrencia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alcance c.  |  Overall Experience 
Rating:
5.0

The GM and staff are super helpful.

Lance F.  |  First Impressions 
Rating:
5.0

The staff were friendly and professional and Nathaniel took very good care of us.

Seccionie D.  |  Overall Experience 
Rating:
5.0

Helpful staff.

MICHAEL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shermac S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Noah C.  |  Overall Experience 
Rating:
1.0

You give people the cost of storage with out the tax amount. There for every month the payment is short. Because the tax is not included. This is a ripoff. Not a good way to keep people coming back.

Mary N.  |  Overall Experience 
Rating:
2.0

I walk in and I'm waiting in line, Melissa was on the phone a gentleman came up to try an help me out but said he couldn't cause he only does storage. She didn't apologize for keeping me waiting. I had to unload my truck and be at a house viewing. My information says 15in truck I wasn't aware that the storage I reserved was going to be very small. So I asked Melissa if they had anymore storages she said no but the website stated their were two available unite, she said they do that to overbook us, which makes no sense cause for a person like me coming out of state moving with a whole truck full. So I checked another location which stated the same thing they had three available units but when I called customer Service so they can double check cause when I called the location they did not answer their phone when I called, she also seen these units were shown but not available. This was a big inconvenience, this whole experience with Uhaul was. The communication need to be better, I was very upset but kept my cool this whole experience. Now I have to have two locations for my things and I don't even have a car to be to going back and forth to both these locations.

Jasmin R.  |  First Impressions 
Rating:
5.0

Nathaniel Ware manager is awesome!! He was so helpful!!! He made moving states much easier!! Thank you!

ANNA R.  |  Overall Experience 
Rating:
5.0

Team was awesome. All worked hard and did a great job. Lots of available trucks. Nate and team worked hard.

VINCENT D.  |  First Impressions 
Rating:
5.0

Best customer service and I drove the worst truck ever from Michigan to Ann Arbor and no one mentioned any compensation about the hustle I had with a uhal truck

Ehab A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cleunice w.  |  Overall Experience 
Rating:
5.0

Nathaniel was very helpful and friendly.

Darling T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve s.  |  Overall Experience 
Rating:
4.0

When the units flooded, the Uhaul workers there to move our items, they were careless and broke a number of things.

elizabeth r.  |  Overall Experience 
Rating:
4.0

The staff quickly got the paperwork and the unit for me. They were able to meet my storage needs and made everything really easy.

SHARONR B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonathan l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sashalee C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina S.  |  First Impressions 
Rating:
5.0

Solo que tiene muchos camiones y trailer al rededor de los storage.

tarragona b.  |  Overall Experience 
Rating:
5.0

They were great and very helpful

Jazmin L.  |  First Impressions 
Rating:
5.0

Nathaniel and all the staff members that assisted us were very courteous and helpful!!

Elaine A.  |  Overall Experience 
Rating:
5.0

Great customer service from all staff.

Crystal B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN G.  |  Overall Experience 
Rating:
5.0

Super el problema es que solo me costo por el idioma jajajajajaja pero lo demás fue bien el trato de hacer lo mejor

DANI D.  |  First Impressions 
Rating:
5.0

Nate was very helpful and nice. He went out of his way to help me and explain everything to me. He made my experience way easier with everything I needed.

Paula M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLAN P.  |  First Impressions 
Rating: