El cliente no dejó un comentario.Flavio F.
Customer Reviews for U-Haul Moving & Storage at Kirkman Rd
Orlando, FL 32811
(Kirkman just south of Old Wintergarden Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Drop off location was changed without my knowledge which resulted in me having to sit on hold for 1 hour and 10 mins to speak with a u-haul representative to fix.EDWARD C.
El cliente no dejó un comentario.JOANNA T.
This transaction they made it like a new rental and it was only a change of truck the 15 feet truck was used 1 day only the make 3 differents contracts like a new one instead to link the contacts for better deal for customer looks I rented 3differents contract I order first time a ten foot they told me they do not have it in the whole city I found it in Kirk please review your numbers it is not fairCARLOS C.
El cliente no dejó un comentario.AUDRIC G.
El cliente no dejó un comentario.Cleunice w. | Overall Experience
The area to pick up and drop off trailers is filled beyond capacity. Roads are too narrow because of all of the trucks and trailers. Getting in and out with a large trailer is difficult.MARK S.
El cliente no dejó un comentario.dominique L.
Service was greatGARY R.
El cliente no dejó un comentario.Stanley D.
El cliente no dejó un comentario.BRIAN H.
El cliente no dejó un comentario.Richard M.
Need cleans the equipmentEMILIO G.
Tener personal que hable espaÃ±olWILLIAM P.
El cliente no dejó un comentario.SANDRA R.
El cliente no dejó un comentario.HENRI K.
El cliente no dejó un comentario.MICHELL H.
Have a drop box to return vehicles. Very, Very inconvenient having to come back next day to return vehicle and have some one have to come with me to bring me home. It ends up taking 2 days to rent for 5 hours.DENNIS U.
Keep up the good workopenheart I.
El cliente no dejó un comentario.HAROLD T.
El cliente no dejó un comentario.Gustavo R.
I DID NOT MAKE THIS RENTAL! I HAVEN'T LIVED IN THE COUNTRY IN OVER 4 YEARS!!!!JOAO V.
I got overchargeSoeurette V.
Nathaniel was very helpful and friendly.DARLING T. | First Impressions
Great job.Garrett G.
El cliente no dejó un comentario.JESSICA J.
El cliente no dejó un comentario.steve s. | Overall Experience
Great service, great price, great customer service. Nothing negative to say about uhaul.GESNER J.
El cliente no dejó un comentario.Roy O.
When the units flooded, the Uhaul workers there to move our items, they were careless and broke a number of things.elizabeth r. | Overall Experience
El cliente no dejó un comentario.ARMANDO D.
El cliente no dejó un comentario.WAYNE D.
El cliente no dejó un comentario.ANGEL M.
Nate was great! And I have always used this location for the great customer service and helpfulness.Sheryl S.
El cliente no dejó un comentario.Noralis R.
El cliente no dejó un comentario.JESSICA J.
El cliente no dejó un comentario.LOWELL R.
All the employees there were very friendly and nice. Great customer service.MICHELLE G.
El cliente no dejó un comentario.JAMES R.
El cliente no dejó un comentario.Michelle L.
They gave me the paperwork for a truck that wasn't in the local and I waited 45 minutes to fix the error.LUZ D.
El cliente no dejó un comentario.Christian D.
The staff quickly got the paperwork and the unit for me. They were able to meet my storage needs and made everything really easy.SHARONR B. | First Impressions
Customer service joking inappropriately with customer. Inappropriately reprimanding of another employee in front of customers .INEZ S.
Very nice gentleman at the front desk on Sat (07/10/21) and the other guy who hooked up the trailer to my truck was very nice and friendly. Great team.Renato A.
Truck was filthy with trash all over, less gas than what was stated on the paper, and was way over charged. Awful !TREVOR A.
The suspension in the truck i was given was horrible. PleaseDANNY T.
El cliente no dejó un comentario.Mary N. | Overall Experience
Maybe clear some land for a bigger parking lotâ€¦ but over all it was great..Giancarlo V.
El cliente no dejó un comentario.TAMECA W.
El cliente no dejó un comentario.JASMINE MARIE G.
El cliente no dejó un comentario.jonathan l. | First Impressions
El cliente no dejó un comentario.JOSHUA F.
Manager was very knowledgeable about his productJORGE B.
El cliente no dejó un comentario.CHRISTINA D.
El cliente no dejó un comentario.Naomi P.
El cliente no dejó un comentario.Latrencia J.
El cliente no dejó un comentario.RODNEY W.
El cliente no dejó un comentario.Amanda R.
El cliente no dejó un comentario.Brockton G.
Today was one of the worst Uhaul experiences I've ever had. So I helped a friend move yesterday, and wanted to drop the truck off back to the uhaul store that night. So I called the Uhaul customer service line to see if this was possible since it was after hours. They have me the confirmation that I could, and made a special note in the system communicating that they had given me permission to drop the truck off tonight and then the keys tomorrow. Mr. Ware, the store manager, calls me at 7:30 IN THE MORNING , on a SATERDAY mind you, THREATINING to charge me a $100 dollar fee for dropping the truck off!!! Even after I told him that I had gotten permission to do it from Uhaul customer service the night before, and yes he DID see the note in the system, he STILL continued to THREATEN to charge me the $100 Fee! When I got there, he had Every opportunity to just apologize for his mistake, be cool, and just take the keys.... but he just continued to be SARCASTIC, RUDE, AND UNPROFESSIONAL! I wouldn't even usually put out a complaint like this, but his customer service was Absolutely UNEXEPTABLE....Especially to be considered "Management". Please Do Better.SEDREK C.
Good serviceISMAEL A.
El cliente no dejó un comentario.Sashalee C. | Overall Experience
El cliente no dejó un comentario.Sabrina S. | First Impressions
El cliente no dejó un comentario.Xiomara T.
El cliente no dejó un comentario.FRANK P.
Terry was very professional and helpful. He had great customer service. Thank you. I will recommend thos location to all of my friends.JAVIER N.
Solo que tiene muchos camiones y trailer al rededor de los storage.tarragona b. | Overall Experience
El cliente no dejó un comentario.Lyla S.
The staff was clean friendly and took the time to Made sure that I understood everything clearly. And that is what I appreciate thank you awesome job.JOANNE F.
Hands down....best rental experience possible! The owner is always there and goes above and beyond to get you the most economical rental terms possible. Highly recommend!WILLIAM N.
El cliente no dejó un comentario.Thompson S.
El cliente no dejó un comentario.ARCHANGE M.
Agent change drop off location and rate change due originally stated locationMichelle G.
Owner was very friendly!RESHELL R.
El cliente no dejó un comentario.WALEED E.
Needs a after hours key drop boxSCOTT S.
El cliente no dejó un comentario.EDWIN P.
Nothing awesome serviceLEANDA P.
The address for drop off was changed. Super inconvenient, shit part of town, and worst part... There was a gate. I was given no instructions to get into the gate. Thankfully, someone else was doing a drop off and we used their number to get inside the premises. Then, at almost midnight, a sign on the front door, stating that drop offs are not allowed, not to leave the keys, and that we would be charged an additional $100!! Bullshit! YOU changed my drop off address. I did not have control over this, and this policy surely should have been communicated. ON TOP OF THAT, I had the Uhaul from Tuesday-Friday night. I originally scheduled until Thursday, but had issues once getting into Orlando. I understood the charge would be $40 additional per day... that's fine, so why was I charged 80 dollars when I returned it on FRIDAY night? You found a way to nickel and dime me in every way this experience, and I will NEVER use Uhaul again.Peyton S.
They were great and very helpfulJazmin L. | First Impressions
Nathaniel and all the staff members that assisted us were very courteous and helpful!!Elaine A. | Overall Experience
El cliente no dejó un comentario.TRACEY W.
Great customer service from all staff.Crystal B. | Overall Experience
Customer service great! Nate is awesome!CRYSTAL B.
El cliente no dejó un comentario.JAMES L.
El cliente no dejó un comentario.HARSHITKUMAR P.
Let them feel uhaul is the rental moving companyMichee T.
El cliente no dejó un comentario.Martin M.
El cliente no dejó un comentario.BENJAMIN G. | Overall Experience
Keep doing what you're doing! We booked an online reservation so the check in process was fast and efficient! GraciasWILLIAM M.
El cliente no dejó un comentario.LATORI A.
El cliente no dejó un comentario.Jesse S.
Friendly courteous and helpful.David L.
El cliente no dejó un comentario.Marcia Q.
A job well done thank you!!LEVAUGHN P.
Cheaper rate because I'm regular thank youMARY H.
El cliente no dejó un comentario.REINALDO M.
Super el problema es que solo me costo por el idioma jajajajajaja pero lo demás fue bien el trato de hacer lo mejorDANI D. | First Impressions
Buena atenciÃ³n, la camioneta estaba limpia y en perfecto funcionamientoEdder G.
Nate was very helpful and nice. He went out of his way to help me and explain everything to me. He made my experience way easier with everything I needed.Paula M. | First Impressions
Continue being great with the excellent customer service and professionalism! My experience at this location was far beyond great! ¡Gracias!KIMBERLY B.
I really have no complaints about the location and the cleanest of the store the new manager that took over for Wendy have been really really nice I Miss Wendy very much but the new guy that has taken over is a sweetheart of a man and a very big responsibility but he is taking it like a trooper and helping each and every customer get the best value that they can I think that he would be a great manager for this location and I hope that this manager stays on and continues to grow and learn thank youCARA B.
El cliente no dejó un comentario.terronda F.
El cliente no dejó un comentario.ALLAN P. | First Impressions
El cliente no dejó un comentario.JORDAN H.
El cliente no dejó un comentario.CHARMAINE R. | First Impressions
El cliente no dejó un comentario.Angela B.
El cliente no dejó un comentario.ANDRE C.
24 hour access would have been even better.gina v. | Overall Experience
The new manager Nathan or Nathaniel can’t remember his exact name was professional Took his time to explain everything was wonderful personal thank you to himMarc C. | First Impressions
Make sure the mileage is correct on the truck and on the systemAMANDINE C.
El cliente no dejó un comentario.Leonardo D.
Nothing. Good job!GINA V.
The wait time was long. Joe was great. He expedited my truck release and ensured it was clean and ready!!!Andre W.
El cliente no dejó un comentario.RONALD W. B.
El cliente no dejó un comentario.Joseph B. | Overall Experience
El cliente no dejó un comentario.Robert W. | Overall Experience
Was trying to be charged twice for the dollyYvonne R.
A faster check-in/check-out would be nice ðŸ‘ we used self checking but it was crazyPABLO F.
El cliente no dejó un comentario.Willie F. | First Impressions
El cliente no dejó un comentario.Alfred B. | First Impressions
Nice, clean, friendly and fast experience.Patricia M. | First Impressions
Amazing staff - Radicco and manager Wendy and truck man Willie. And the other young man who was helping in the office . I could take each one of them home with me LOL they're all so sweet, and helped me be at ease about my move with all the stressors, and beautifully resolved several problems for me (like when I was stressed that I didn't get the bars with the wardrobe boxes). So impressed with them and with this facility, so clean and so easy to navigate, the climate control quality and condition of the facility is WAY better than my prior public storage unit. What a great working team here. Thank you, thank you !Helani S. | First Impressions
El cliente no dejó un comentario.Corine W. | Overall Experience
Found cockroach in storage unit, staff refused to refund new straps I bought even though they were tangled. My receipt disappeared from my email for straps making it impossible for me to refund.Dakota R. | First Impressions
El cliente no dejó un comentario.George D. | Overall Experience
El cliente no dejó un comentario.Donald S. | First Impressions
El cliente no dejó un comentario.Somosa R. | First Impressions
The staff at U-Haul was very helpful and I would use them again if I needed to because I’m going to have to move into my other house so I will use them again great serviceGwendoline L. | First Impressions
Poor cumincation. When I closed out my unit,I was told,everything was fine.I asked the agent did she want the key to the lock, she said no.That was in February, I am still being billed for storage, because the lock is still on unit.U Haul are assuming I am still renting.WILLIAM NEIL H. | Overall Experience
Very Nice Clean I would Recommend to all friends Staff was awesome thanks UhaulDarnithy P. | First Impressions
El cliente no dejó un comentario.franslene s. | Overall Experience
El cliente no dejó un comentario.sara w. | First Impressions
El cliente no dejó un comentario.Rutha B. | Online Move In
El cliente no dejó un comentario.Jennifer W. | First Impressions
The staff were friendly and helpful.kenneth D. | Overall Experience
Wendy was very friendly, informative, professional and showed concerned for my storage needs. She was awesome! Thank you Wendy! CarolCarol W. | First Impressions
Everyone was very helpfulkenneth D. | First Impressions
El cliente no dejó un comentario.Michele H. | First Impressions
El cliente no dejó un comentario.CLAYTON J. | Overall Experience
Great staff and affordable pricesReshell R. | First Impressions
Staff very customer focused and extremely friendly and courteousFredricka H. | First Impressions
Ningunoantione f. | First Impressions
Thank you Mrs.Wendy and staffHOWARD G. | First Impressions
Great Job Mrs. Wendy, Gar, Joe, Terry... AwesomeJUNE R. | Overall Experience
El cliente no dejó un comentario.William D. | Online Move In
we don't speak english at all. but the young employee tried to explain the information to us. it was easy to communicate. we liked it. we were escorted to our place and told how to use the castle.Daniil K. | First Impressions
Big Roaches destroyed all my belongs and my kids belongs it were a shame and Embarrassing to my 3 Children’s sadLaverne C. | Overall Experience
El cliente no dejó un comentario.JUANITA P. | First Impressions
El cliente no dejó un comentario.CLARIVEL B. | Overall Experience
El cliente no dejó un comentario.LAQUANDA S. | First Impressions
El cliente no dejó un comentario.Meishel L. | Online Move In
El cliente no dejó un comentario.KIM N. | Overall Experience
I'm going through a challenging time. Wendy was Exceptional. I undershot the space that I needed. She moved me immediately without making me feel as if I were putting her out. She's very kind and respectful. This location is immaculate. While going through this transition, it's comforting knowing that my furniture is stored on this property. As a bartender, I can appreciate good service. She's a people person. She made my experience quite pleasant joseph s. | First Impressions
Thank you, never had any problems with my unitmaribel j. | Overall Experience
El cliente no dejó un comentario.sheila H. | Overall Experience
Both counter people were very knowledgeable and very low key. Very reassuring to deal with.MICHAEL P. | Overall Experience
Check in was extremely annoying due to company policy. Why in the heck do you need 3 different phone numbers and 2 different addresses? That's bordering on invasion of privacy. I only have 1 cell phone, my wife only has 1 cell phone (no business phones or land lines), and frankly, I don't want to give you any information for my friends and family - that's just ridiculous. Access hours listed on the website do NOT match actual hours (we were actually relying on those hours being correct and will likely have to pay for 24 hour access because we were unloading when access hours were up) and not having access to the bigger doors during 24 hour access makes things extremely inconvenient. Without those issues, the move would have been absolutely fantastic. Staff was friendly and helpful, even if I wasn't (I had driven 22 hours in the last 30). Excellent job to both the check-in staff who helped with my auto transport and to the counter staff for putting up with me.Antonio F. | First Impressions
Staff was excellent, unit had preexisting damage and I was surprised that there was a "quality control tag/inspection tag" on the lock yet the drywall and ceiling damage was not previously noted on my unit meaning if I didn't mention it I would have been liable. The computer system kept shutting down and check in took an hour but gentleman that checked me in was AMAZING, very helpful and professional.Danny H. | First Impressions
In the future customers service should let customers know that they have to pay for after hours to get access to the storage even though it was post. Also , Mount balls is not a good thing to use in the facility , Mount balls smell stays on the furniture so I rushed to get my things out within 30 days. Thank you. For your serviceLisa E. | Overall Experience
El cliente no dejó un comentario.renato f. | Overall Experience
Everything was great,great customer serviceCARLOS D. | Overall Experience
My only thing is my bill was due on 8th, I paid on 9th moved out on 13th and they wouldn't pro-rate me any money backVALERIE H. | Overall Experience
El cliente no dejó un comentario.divine way m. | Overall Experience
El cliente no dejó un comentario.cherly s. | First Impressions
El cliente no dejó un comentario.Levoy T. | Overall Experience
The personnel that worked at this facility were always very pleasant, helpful and efficient. I would definitely utilize this location again if needed.herman s. | Overall Experience
Wendy Ford was very professional and did an amazing jobrenato f. | First Impressions
El cliente no dejó un comentario.Ashley R. | Overall Experience
The storage was for my sister Beatriz she came to Live in Orlando but she went back to Miami. She makes the payments on time and she liked the storge at all with air conditioner elevators and all the tools that you needs to carrier her stuff. thank you so muchAurora L. | Overall Experience
Use of this storage facility was an excellent experience. It was always clean, and the items I stored in the temperature controlled environment, were well preserved. This included a great deal of paperwork which could have been damaged by a lesser facility. I would highly recommend this facility.TED M. | Overall Experience
Great manager and staff. I would highly recommend this location.nicola b. | Overall Experience
Amazing service and staff was always polite and friendly . Thanks everyone for making my experience a great one. ☺️Janice &louis G. | Overall Experience
Very goodVictor A. | First Impressions
good service,no question. thank you.!!angel d. | Overall Experience
not greeted when walking in people who entered after weren’t greeted either representative was on phone forever so we waited for about 20 mins for him to help and another 20 for our reservationGenaro S. | First Impressions
Is a very good place , the customer service are very nice and respectedbertha c. | Overall Experience
El cliente no dejó un comentario.Gerald W. | Overall Experience
The staff at both the West Colonial and South Kirkman locations were quite helpful and polite in assisting with the problem I was facing.bruce m. | Overall Experience
Great Guest Perception & Amazing Service 👍👍👍👍👍👍👍Gino R. | First Impressions
El cliente no dejó un comentario.bruce m. | First Impressions
keep the good work and the services..👍angel d. | First Impressions
El cliente no dejó un comentario.wayne d. | Overall Experience
El cliente no dejó un comentario.Jose G. | Overall Experience
Wendy is great to work with!!next level R. | First Impressions
Everything clean n staffs was proffessionalRax A. | Overall Experience
El cliente no dejó un comentario.lorena f. | Overall Experience
Terry was very helpful and did what ever he could to make this trailer and storage unit rental as easy and convenient as possible for me. Totally recommend this U-Haul location. Thumbs Upwayne d. | First Impressions
Wendy Ford and her staff was awesome Wendy exceeded my expectations on several occasions..her staff is well trained,courteous and most accommodating, I would definitely use their services again. Highly recommended Kind Regards, David Costnerdavid c. | Overall Experience
Mr.Larry was more than helpful and went out of his way to help me and my fiancé. He answered all of my questions to where i could understand them. I will always remember my moving experience because of him, very good people !Jasmine b. | First Impressions
Thank you for taking good care of me and my belongings. The staff at U-Haul is very professional and performs there job exceptionally well. Equipment guys, front desk ladies, thank you!! Two thumbs upJill C. | Overall Experience
I rented a unit from this location twice. DO NOT RENT FROM HERE. I spent $180+ for 12 months, had to move out in complete darkness and my unit was covered in RAT DROPPINGS.Taylor H. | Overall Experience
I love the people here! You can tell the manger leads a good team.SHABANA S. | Overall Experience
The place was very cleanTisuleko z. | Overall Experience
everybody there was great and friendly and very helpful i would use yall again and tell my friends and family great experience God bless yallLeo B. | Overall Experience
Excellent customer serviceslorena f. | First Impressions
This was the easiest thing we've done as far as moving. Rented the truck the same place as storage. No running around returning truck from storage. I would use this facility againKelly M. | Overall Experience
Great customer service friendly and helpful one of the workers actually helped me move my mattress out:) awesome place!!CHARLOTTE A. | Overall Experience
Was very helpfuldwayne y. | First Impressions
best experience will definitely recommend to friends and familyjaved n. | Overall Experience
Excelente servicio al clientewinston h. | First Impressions
Great customer experience with the staffTeyarnna S. | First Impressions
GraciasBrandon H. | Overall Experience
Overall, we were pleased with our experience at this U-Haul location.CECIL M. | Overall Experience
very nice and helpful peoplejaved n. | First Impressions
Wendy and our team. Great job!jose d. | Overall Experience
I have same size unit as in MD however I pay a hundred more a month here and had to buy new lock? Spent 350$ on fuel and there was confusion and tried charging me 1200 despite contact stating 892LASHAWN D J. | First Impressions
Very helpful and accommodating. All staff we worked with was helpful and friendlyjeannie g. | First Impressions
Not a good experiencelashonda j. | First Impressions
They staff there was very friendly and pleasant. But the staff at Old Chyenne Hwy was the worse experience I ever had never want to go back again.Felicia M. | First Impressions
Wendy was a pleasure to work with. Very personable and pleasant. She explained everything and showed me how to get in and out of the facility after hours!joseph d. | First Impressions
Very professional experience. Having had some rough times of late, the lady at the counter was very kind, quick, and thought of things I didn't think of in terms of my needs for my move. many thanks!Jill C. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Propane service delivered straight to your door!