Customer did not leave a comment.
Vasuthevan PattanCustomer Reviews for U-Haul Moving & Storage at Kingston Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There's never enough staff on the weekends to attend to the customers.the vans need more cleaning inside & out.when it snow the customers are cleaning snow off of the rentals.
Marvin McinuffReception here was fantastic
OHMARE SHOUKATIt was good the weekend staff was helpful and asked if the move in was going well.
Gilles Kelly | Online Move InVery glade whit the service received from Andrea Garcia
ION FLORINThe trailer was fantastic (seemed new, in great condition and well appointed), and the check-in process went well and team were responsive and well organized. However, I had dissatisfaction with how my original reservation (with Warden) was not honoured and all they did was put me in contact with Kingston Road, where I was charged three times as much to return it to the first location - even though I had stressed the return was not where I had challenges and nobody indicated a ‘one way’ (to a location 20 mins away) was THREE times the cost. Plus the reservation wasn’t updated and I couldn’t return it via the app and then had to speak with multiple locations the next day.
Nichola BurgessExcellent
Aditya Singh | Overall ExperienceSame work.....👌
MD MizanurSide rear door was to heavy to open. Had to go from the back and open from inside.
HASHIM SIWALEMThe staff i dealt with were excellent. Polite, efficient and knowledgeable.
Terry prunerJust keep up the good qork
ann ryanOver all excellent service.
fayzul isalamI will Be calling. My entire experience was atrocious, and it had nothing to do with the woman at the FINAL pick up location, after you sent me on a wild goose chase and wasted 4 hours of my day. Genuinely cannot believe my experience and the stress U-Haul and your office employees put me through.
jaydi cilentoExcellent
Aditya SinghThe Serve was very good.
Chandima BinduhewaI had my truck pickup location moved twice with a much further distance had to pay for an expensive Uber to pick it up. Then the equipment I paid for wasn’t in the truck and made moving super inconvenient.
Cheyenne WoonsamStaff were friendly and efficient, great location, weekend hours are the best convenience.
Michael BallThe trucks need to be updates so people can play there own music on there phone
Kerry LeadbeaterExcellent service and understanding about late return caused by snow storm.
ARTHUR parkerUp date your vans to play music from your phones
Kerry LeadbeaterI rented both a truck and an appliance dolly online. When I was ready for pick up the dolly was not available. I placed the order a week in advance and was only notified the day of pick up that the dolly was not available. We needed to find a different location with both items in stock. Delaying our move and causing undue stress.
Kevin TomlinsonExcellent service
SUGUNAN VELAUTHAPILLAI | First ImpressionsThe staff were very friendly and willing to update the fuel status when I pointed out that their records weren't correct.
Greg HurtaultSuperb services.
omolara akinyeleInformation was not clear. Charges was way higher than the movers were offered. Worst experience ever.
ibrahim hossainKeep up the amazing work everyone 👍🏽👍🏽
Awas HooseinNo comments.
Momabila EgbendeThey worked so hard to complete the task even though it was a bit difficult. The lady was so nice and helpful extremely accommodating.
ELIANA ISRAELI went there bright and early was met cheerily by a lovely lady named Charlize. She was great to deal with and promptly got all the equipment I rented to go along with the truck. The truck was clean and ran well. I would be happy to go back and deal with this location again!
Jourdain PiltzmakerIce was built up around the wheels and the driving lights were not working on the trailer, but I had no choice but to use it. Staff were courteous and nice. Helpful.
Peter CaseyNothing … Excellent Service! Thank You, Blain Karita
Blain KaritaHave always be pleased
John DavidsonThe whole experience was a very positive one except for the first day I tried to start the vehicle the battery would not turn the engine over. Thankfully I had the insurance and they promptly had a serviceman come and get the vehicle going for me. Overall it was the Flawless transaction. I thank U-Haul for helping us get through this difficult situation and I thank all the Associates at the Kingston Road location for being understanding and working with me to complete this move with as little as possible aggravation.
Gordon Jilks👍
SRITHARAN SIVARASAPoor customer support and service
Bradshaw ByakulPrcing, you lewer people in with the $19.95 special, I could have gone to any other rental place and got a truck for 1/2 the price. The lower truck rate is mde up in the mileage charges. In my case the mileage charge was 55% of the cost
william cockburnSame as youre doing now. Great service. Issues corrected quickly.
Ruth FlorenceMy experience was efficient, and I had no issues.
Colleen GilbertThe interior lights did not turn on and I could not figure out how to turn them on. It made unloading difficult. Otherwise it was an awesome experience. The staff were excellent!
Ruth FlorenceVan appeared clean. However, the cabin smelled unclean. Needs better cleaning. Service staff were very professional and helpful.
Melanio CatreBoth staff very nice to me and polite
John HealeyStaff were friendly and facilities were clean. One significant issue was this location only had (1) set of keys for the rentals. After starting vehicle to verify gas and mileage I closed drivers door and keys became locked inside rental. Went back inside office to ask for help. Staff informed me that they had no spare keys for that specific vehicle. Had to call roadside assistance. This was extremely frustrating as I did not expect vehicle to lock me out with keys in ignition also very costly delay. All could have been quickly resolved with a spare set of keys.
GUS MURLEFriendly and prompt staff support. Will come again!
Richard ChangEverything was fine with the service. The workers are friendly and quick. Only one thing I don’t like. The gas tank are not full when I get the truck. That is not right for the next customer. Make a rules to everyone get full tank and have to bring back the cars with full tank of gas.
ISTVANSANDOR ERDEIservice was exceptional
Ralph FlikweertThe vehicle can be a bit cleaner, but the staff are great!
Chris BucsitI had a perfect experience. Also the two customer agents were very helpful with great customer service skills.
Emmanuel OduolaMake it easier to solve issues without the app.
Richard StoneThese guys are life savers. I really needed to move some stuff at the last minute and they were really hear for me. I got a great van quickly for a great price and they were really nice to do business with as well. I recommend this location if you require moving services.
George EvansThe desk and lot staff were all very helpful and professional!
SHANE CARTERGreat customer service!!
KENTON SMITHI’m trying to cancel my storage and I’m not able to contact the location.
John Lennie | Overall ExperienceThe customer service representatives were very friendly at the site, but this thing of having to pay extra to have more access to your storage locker is total BS. There should be one price only for 24 hour access, like every other major storage facility that I've seen. The $140 I had to shell out for that rickety locker that I got was already too much, and now I have to pay more if I want to access my locker after hours? C'mon guys, Uhaul can do better than that.
Kevin Adams | Overall ExperienceCustomer service team at this location was always helpful and polite.
katie stoddart | Overall ExperienceIt was an excellent facility for storage.
JOSEPH BAKER | Overall ExperienceStaff was friendly, helpful. The unit was clean and the times of availability were convenient.
Donna Anderson | Overall ExperienceStaff were friendly and helpful. They were very accommodating and responsive to our needs.
Michael McNally | Overall ExperienceVery helpful, listened to my wants, needs and concerns and offered up solutions and helpful advise.
Donna Anderson | First ImpressionsManager And Staff were great to deal with. Helpful and professional. Thank you. JD
Jim DUNCAN | Overall ExperienceI have no problems.. the u-haul team at galloway and kingston rd.. they make an awsome team... i was a little diapointed. That the 8 days i had left on storage..i was unable to be rembursed for... but i understand its bussiness:) 20 stars i give the kingston rd u-haul:) thank you so much for keeping my belongings safe....and for curtisey. And overall respect and always helpful
Dorothy Robertson | Overall ExperienceGreat staff, they were very helpful!
IAN PLOYART | First ImpressionsFrom the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn’t be bothered to set up a paid for service on the system. I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access. The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit. This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous. My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling. I purchased my own lock from a local store because the lady that set up the account didn’t state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn’t “fit for purpose” All in all my experience at the location is a 0 out of 5 I wouldn’t recommend to anyone and I’d appreciate some kind of compensation towards my overpriced rental. On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess. They also mentioned that the first girl I dealt with was let go. The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.
Damian Scott | Overall ExperienceGreat service ,the staff are very helpful and friendly.
Paul Rose | Overall ExperienceRene very friendly and helpful.
Jim DUNCAN | First ImpressionsThe staff were very friendly very nice. An excellent knowledge of what they're doing.
Venice Grant | First ImpressionsJust a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!! ...and stay safe out there everyone... J Davie
George Davie | Overall ExperienceThank you
jacqueline dolynny | Overall ExperienceGreat customer service! Always helpful and friendly.
April Mullner | Overall ExperienceI rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike
Joseph Maley | Overall ExperienceJustin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx. Farah.B and Youssef.T
Yousef Tazi | First ImpressionsHelpful on phone. Timely and professional. Nice people.
Heather McKindsey | Overall ExperienceJustin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.
Deborah Niles | First ImpressionsThis location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!
Lisa Lynch | Overall ExperienceIt suited my needs when I needed storage.
Leann Gardiner | Overall ExperienceStaff was very helpful , even with my unplanned storage needs. Good job !
WILLIAM TILLEY | First ImpressionsA lots of mice
ABRAHAM ADEL-KADIR | Overall ExperienceTimely, informative,professional, flexible and a reliable service, Many Many thanks!
Heather McKindsey | First ImpressionsMy belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience
Jill Morgan | Overall ExperienceRenting uhaul unit was efficient
Donna gardiner | ReservationAlways recieve friendly service at this location.
Katharine Tippeneskum | Overall ExperienceNo comments.
faye carter | Overall Experience