Customer Reviews for U-Haul Moving & Storage at Kingston Rd

5,426 reviews

4095 Kingston Rd   Scarborough, ON M1E2M3
(W Of Morningside)

(416) 281-9605

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(416) 281-9605

4095 Kingston Rd
Scarborough, ON M1E2M3
(W Of Morningside)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

SETHUNATHAN S. 
Rating:
5.0

Customer did not leave a comment.

UNNIKRISHNAN R. 
Rating:
5.0

Customer did not leave a comment.

Joselito jr P. 
Rating:
5.0

Customer did not leave a comment.

MITHRARUTH S S. 
Rating:
5.0

Customer did not leave a comment.

Samih S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA ANNE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gordon B. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA M. 
Rating:
5.0

Customer did not leave a comment.

JAIN K. 
Rating:
2.0

Customer did not leave a comment.

MOUSSA K. 
Rating:
5.0

Customer did not leave a comment.

MAHAMADMUSAJIBHA D. 
Rating:
4.0

Customer did not leave a comment.

Carmen M. 
Rating:
5.0

Quick easy transaction with very helpful staff

SANDRO M. 
Rating:
5.0

Customer did not leave a comment.

GRIGOR M. 
Rating:
5.0

Customer did not leave a comment.

GLENN LOUIEM Q. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
1.0

The vehicle was very poor maintained. When I went over 80km per hour the vehicle would have a very aggressive shake. I was scared to drive over 100km per hour on the highway as the vehicle would shake very bad. It added significant time to my overall trip. When I dropped the vehicle off and explained my concern to the CSR rep he told me that it was probablly a bad tire and said that these poor trucks get treated very bad. Overall a zero rating and very bad service from this loaction. Customers safety concerns should be treated more seriously as this vehicle that I had driven should not be on the road and rented to the public. Please service your vehicle properly prior to renting !

ANDRE S. 
Rating:
5.0

Customer did not leave a comment.

Nishant Z. 
Rating:
5.0

Nothing. It worked out perfectly

Garrett O. 
Rating:
5.0

Customer did not leave a comment.

REUBEN P. 
Rating:
4.0

The auto transport brakes were faulty and the trailer brake was locking up and pulsing making the trailer put strain on the transmission of the truck ...I reported it ...I should not have to pay full rental

ADRIAN L. 
Rating:
3.0

Customer did not leave a comment.

SAMANTHAYOLISSA S. 
Rating:
5.0

Customer did not leave a comment.

PATHMASRI K. 
Rating:
5.0

very friendly service, helpful staff

KEITH B. 
Rating:
5.0

Your staff doing their job excellently

EDILBERTO S. 
Rating:
5.0

Customer did not leave a comment.

ZARA M. 
Rating:
5.0

Staff was excellent and really worked with me. Awesome staff. I will always come to this location

Kievonie E. 
Rating:
4.0

More lighting in the parking lot since the van did not have much. I don't think you should charge for dropping the equipment after hours when I had to take the pictures and prepare the vehicle for the next customer. Customer service rep there was good.

ADEOLAOLAMIDE A. 
Rating:
5.0

Customer did not leave a comment.

SELAKUMAR S. 
Rating:
5.0

Customer did not leave a comment.

AZRA S. 
Rating:
5.0

Rene was first class he was very helpful and attentive in making sure my rental experience was fantastic.

MICHAELA H. 
Rating:
5.0

Customer did not leave a comment.

VISHNUKANTH K. 
Rating:
3.0

Customer did not leave a comment.

GODFREY D.  |  First Impressions 
Rating:
5.0

Overall great experience, friendly and knowledgeable staff and good equipment.

ROBERTD C. 
Rating:
4.0

Customer did not leave a comment.

BILL S. 
Rating:
5.0

Traffic and reservations need to listen to customers and not act as they know it all. Cody and Justin at the Kingston location assisted me in rectifying the nightmare that both traffic and reservations created by booking me the same trailer twice instead of two trailers. although I made it clear to traffic and reservations that there was only one trailer at the Kingston location. Thanks guys keep up the good work.

DEONARINE M. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJ M. 
Rating:
5.0

Customer did not leave a comment.

Kimberley D. 
Rating:
4.0

Equipment check in and out was smooth, especially with the online platform. I was certainly pleased with my experience ðŸ'ðŸ¾

Ciaran P. 
Rating:
5.0

Very knowledgeable and friendly service!

ALINA W. 
Rating:
4.0

Customer did not leave a comment.

SHAWNMICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

JOHND S. 
Rating:
5.0

Need to book advanced before pickup date to make sure there's ready for you and assured.

DARWINSERAFICA B. 
Rating:
5.0

Customer did not leave a comment.

LEE B. 
Rating:
5.0

Customer did not leave a comment.

BRIAND F. 
Rating:
5.0

The representative, Rene was extremely helpful, professional, courteous, made this process seamless, and a real pleasure to deal with. My experience was excellent and I would certainly recommend this location to friends, colleagues and family.

sooryadeo M. 
Rating:
5.0

Customer did not leave a comment.

AL M. 
Rating:
3.0

Inside the vehicle wasn't that clean, but the general customer service was alright and smooth.

TANIASUE ANN C. 
Rating:
5.0

Customer did not leave a comment.

BAH CONSTANT Y. 
Rating:
3.0

I was disappointed that an item that I reserved was not available for pickup. My drop off location- Warden. Uhaul must discourage employees from communicating in their native language on matters related to customers, in a language that the customer does not speak or understand.

Martin S. 
Rating:
4.0

Customer did not leave a comment.

PHILLIPA T. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Staff are friendly helpful and professional. Well done !!

BRADLEY O. 
Rating:
5.0

Customer did not leave a comment.

SRIVITHYAN P. 
Rating:
2.0

I booked two dollies along with my truck rental. When i picked the truck, they said they don't have any Dolly left because the Dollies are 1st come 1st serve basis. I am totally screwed. Without any dolly how a movement can be done, I have no idea. If their service is 1st come 1st serve basis then what is the point of pre-booking online almost a month before. Instead of picking up the truck and do my business, I had to wait at their door for a customer who will return his truck with a dolly. My whole day's plan is jeopardized because it was a moving day and i scheduled elevators in services in two places with time boundary. I would not recommend u-haul at all for moving since they are not commited to their services and make everything in chaos in last minute.

SAKIB-BIN S. 
Rating:
1.0

I did not choose this location. It's 50km away from where I booked and uHaul seems to think it's okay to change my booking to another city the night before. Awful service. The people were nice but uHaul phone and web support are total trash. Imagine how much they made by forcing me to drive an extra 50km and pay for the gas myself. Disgusting. The credit they gave me barely made up for the costs I enccured due to their mismanagement of trucks.

Siavash G. 
Rating:
5.0

Customer did not leave a comment.

JASONA H. 
Rating:
5.0

Customer did not leave a comment.

Marlon T. 
Rating:
5.0

Customer did not leave a comment.

JOANDARLENE M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

RENATOBALANAG T. 
Rating:
1.0

Charged me extra 40$ just for returning the truck an hour late due to bad weather and traffic. Wouldn't book with uhaul again in the future. Very bad experience. Especially the lady at the office was so rude on the phone saying next time make sure to return on time eventhough for something that's not under anyones control

DINESH REDDY K. 
Rating:
5.0

You should provide a spare tire with your trailers just in case?

Louis C. 
Rating:
5.0

Customer did not leave a comment.

SIVARAJAH M. 
Rating:
5.0

Customer did not leave a comment.

DANNY K. 
Rating:
5.0

Customer did not leave a comment.

adrian T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

Thanks

AFZAL D. 
Rating:
4.0

Customer did not leave a comment.

ESMONDE H. 
Rating:
5.0

Customer did not leave a comment.

RAJU K. 
Rating:
1.0

The first truck didn't work. And the axon truck the drivers door was very hard to close. You had to slam it shut

FLORENCEJA C. 
Rating:
5.0

Dropped of after hrs. The app was great but I wish I knew the steps before hand. We had dropped truck off and I launched app on way home. The app wanted pics of truck which I couldn't do, we were too far. I couldn't upload the pics I already took that were on my phone.

DANIEL K. 
Rating:
3.0

Make sure that a customer is quoted honestly, I was quoted 1200 and when arrived at the location the first attendant quoted me and try to charge me 1500 telling me that they did not mentioned the tax on the phone. the add up of the taxes of the amount i was told did not calculate right. The reception was done correctly and the attendant was honest The vehicle I had the front windshield was messy and it was hard to see through the window when a car coming had is light open and was causing a glare because the windshield had trace of water leak

Bertrand J. 
Rating:
5.0

Customer did not leave a comment.

NAVEED H. 
Rating:
4.0

Rental rate is reasonable except for mileage if move is far away. Flat rate option may prove beneficial to some users.

BIENVENIDOS M. 
Rating:
3.0

This was NOT the pickup location I selected when placing my reservation. I was notified that this was to be our pickup location which was far and inconvenient for us. As a result, we had to reschedule our packing movers : (

ANDREANNA S. 
Rating:
5.0

I think it could be a bit cleaner but it was overall good. I always rent the enclosed uhaul trailers.

SULTANA L. 
Rating:
4.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

PETER RANDOLPH D. 
Rating:
5.0

I had the opportunity to meet the three employees at this location and it was a great experience. I would definitely recommend this location.

MICHAELM K. 
Rating:
3.0

My husband specifically said no coverage but still they input the coverage. Since we were in a hurry we did not realize charge was added to our account.

MICHAELLIMBO F. 
Rating:
5.0

We were happy with our equipment and service😊

Raymond D. 
Rating:
4.0

Customer did not leave a comment.

DSALLY M. 
Rating:
5.0

Customer did not leave a comment.

ALVINLEE L. 
Rating:
5.0

Customer did not leave a comment.

JONATHN A.  |  Overall Experience 
Rating:
4.0

Have more staff for busy periods. Great service considering, overworked employee.

VERONICA A. 
Rating:
5.0

Very good

jay P. 
Rating:
5.0

This location was not on the web to select . Also showed no vans available. There were 4 on site.

GEORGEM S. 
Rating:
5.0

Nothing.. Vanessa and Brittney werr Great in accomodating our time

PHILIP F. 
Rating:
4.0

Customer did not leave a comment.

STEPHENE B. 
Rating:
5.0

Get a steam cleaner for the truck it would b good for it all and for covid also

SABRINAAMANDA P. 
Rating:
3.0

Poor communication from front desk to person managing the equipment hook up. I completed front reservation and was told to go out and see lot attendant after 30mins of looking for the guy I had to go back in to front wait another 15min while they where on the phone with crying baby to have the front desk attendant go out and speak with lot attendant while they argued why he did not help the customer. They need to figure proper communication between departments to service the customer better. Front desk connected the trailer for me and work well for my needs.

JUSTIN R. 
Rating:
5.0

在这里安装了hitch,这里是最好的服务。如果有六颗星,他们也是应得的。虽然拖了几个月,我还是上来给他们一个好评。

Dongping Q. 
Rating:
5.0

Customer did not leave a comment.

Surya J. 
Rating:
5.0

Customer did not leave a comment.

HAMZAH D. 
Rating:
5.0

Customer did not leave a comment.

JOSE-RAMILRANE L. 
Rating:
5.0

Customer did not leave a comment.

ALLAUDDIN J. 
Rating:
5.0

please add a waiting room for the customer other than that everything is excellent.

mohmed arif M. 
Rating:
5.0

Renee was instrumental in helping reach my moving needs. Justin koster was also extremely helpful, friendly and extremely patient with me. I can only imagine this is a reflection of his upbringing. I wouldn't simply call him an employee, as he treated me as his own family.

DANIEL R. 
Rating:
4.0

Had to reschedule from the fist to the 2nd. Only time I could get the truck was on the 2nd of Oct. I picked up the truck at 1:30pm on the 2nd of Oct. it was dirty and sticky inside the cab. I took it because I needed it. So I went and loaded my stuff took the first load over to my new place then went back for the rest. I did not get it unloaded until the next morning as it was late at night when we got back to the new place. It had rained that night and the stuff on the drivers side in the back of the truck got wet, .ruined a few things. I did let the guys know when I dropped it off and all they said was sorry. I was ok with the sorry but I just hope they took note that this has happened, I had no idea that the truck leaked. Thank You

RENE W. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
1.0

All details of the contract should be explained to the client in advance of renting especially the clauses where additional charges at the discretion of uhaul staff can be incurred by the client. As well as how the communicate with the client.

KWAME S. 
Rating:
5.0

Customer did not leave a comment.

AHMAD ZIA R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Susan C.  |  First Impressions 
No reviews have been submitted for this location.

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