Customer Reviews for U-Haul Moving & Storage at Kingshighway

9,575 comentarios

1641 S Kingshighway Blvd   Saint Louis, MO 63110
(@ I-44)

(314) 773-1400

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(314) 773-1400

1641 S Kingshighway Blvd
Saint Louis, MO 63110
(@ I-44)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Clean trailers better

WAYNE H. 
Rating:
5.0

Nothing....all of the employees I have ever met there were fantastic. Every...single...one.... Great job on hiring

JAMES K. 
Rating:
4.0

Very satisfactory

DAVID W. 
Rating:
3.0

Drop-off went smoothly, though they seemed a bit understaffed.

Sarah E. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Condition of the vehicles

DANITA L. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE E. 
Rating:
5.0

People who helped us were very helpful and friendly.

Andrew P. 
Rating:
5.0

Nothing, they were super helpful. Found the missing fuse in my vehicle so the trailer lights would work. Appreciated it.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

The two woman who got everything situated, set up and hooked up were- WONDERFUL!! They were so helpful and handy! I'll be using this location again anytime I need move anything!

TANESHIA P. 
Rating:
4.0

Both owner and other staff were respectful and courteous. Fast and cleanly place of business. Will be back again when I need trailer rental.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JULIE B. 
Rating:
2.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Very friendly staff. Rented a truck on a Saturday and then a van on a Tuesday. Both days the staff were amazing. Highly recommend this location.

DONALD K. 
Rating:
3.0

What rented 2 dozen packing blankets, and a furniture dolly's well as a 10' truck. We had arranged to rent the truck using the phone method of check-in to try to limit public exposure because of Covid (I am auto-immune) We still had to go in to get the key - perhaps a coded lock box could work? Once we found and accessed our truck, none of the extra items we had paid for were in the truck. After waiting a while and finally getting the items - they still gave us the wrong kind of dolly. They gave us just the standard 2 wheeler - which was useless for what we were doing, and told us it was all they had, even though we had reserved it two days before.

John P. 
Rating:
1.0

Overcharged me

DEVON C. 
Rating:
5.0

Customer did not leave a comment.

ALBERT J. 
Rating:
5.0

Nice friendly staff. They were great and accommodating.

Regina M B. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Staff was great! Very helpful Thank w

Brigette M.  |  Overall Experience 
Rating:
5.0

I was met as I entered the property and directed to the location for drop off. After backing into the drop off point the individual unhooked the trailer and I was on my way in a few minutes! Thank you for a wonderful moving experience.

DAVID L. 
Rating:
3.0

Drop off was fine

Brett W. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE N. 
Rating:
5.0

I received excellent customer service from a friendly staff.😁

GLADYS B. 
Rating:
4.0

Customer did not leave a comment.

JOE L. 
Rating:
5.0

Very nice

MAHA S. 
Rating:
5.0

Excellent service by wonderful staff! Thank you!!

MEGAN G. 
Rating:
2.0

Booked a 15ft Uhaul, and confirmed the same the day before pick up. When I went to pick up the truck, they said that it is not available and asked us to go to another location to pick up a bigger 26ft truck.

gizelle C. 
Rating:
5.0

While your location is not the closest to me I continue to choose to do business with you as you consistently provide great service. Thank you. J Greene

JEREMY G. 
Rating:
5.0

Customer did not leave a comment.

TERRY R. 
Rating:
1.0

Truck was dirty and ashtray was filled with cigarettes. When I checked the truck in, the representative incorrectly marked where the gas gauge was left and I was overcharged for fuel. It took several weeks to receive a refund.

BENJAMIN N. 
Rating:
3.0

Customer did not leave a comment.

BRIANNA S. 
Rating:
5.0

Very professional and friendly service.

CHRISTIAN N. 
Rating:
5.0

Great experience, all employees (especially outside) extremely friendly and helpful! Had oversized tires, too big for standard tow dolly strap.. came back thinking I was out of luck, let the guy outside know and he wasn't sure (which I appreciated him telling me, no bs. Just I'm not sure but I'll find out and he did). Turns out I could buy longer straps and still tow the vehicle, thanks to everyone for figuring it out!

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Person we worked with was very nice and was doing a great job handling everything by himself. Seemed like they'd were short staffed, but he was great at taking care of us!

Lindsay C. 
Rating:
4.0

Customer did not leave a comment.

Joshlyn R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

NECOLE L. 
Rating:
5.0

Great customer service.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

You guys were fantastic! Thanks.

Timothy S. 
Rating:
5.0

Don't change a thing. Customer service was outstanding.

MARGARET M. 
Rating:
5.0

A perfect experience. I reserved and checked in online. My sales associate at the Kingshighway location was fast, knowledgeable and friendly and our rental was ready and waiting after a simple check in process.

EMILY F. 
Rating:
5.0

Don't change a thing!!!! Everything was simply wonderful. Thank you for the beautiful customer service.

ARLENE J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

I had a great experience renting this UHaul. From the moment I walked in the door, the staff was able to direct me to the counter and pull up my reservation swiftly and efficiently. At check out, they were able to get my estimated miles quickly and send me on my way. My only suggestion would be that they wipe down the steering wheels as I had black smudge on my hands from it, but my overall experience was great!

MAKIDA S. 
Rating:
4.0

Customer did not leave a comment.

JEREMY G. 
Rating:
5.0

Staff were super friendly and helpful. Fast and efficient in their work with a snails on their faces. Everyone seemed happy to be at work and it was just really nice to see.

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

Nancy J. 
Rating:
5.0

Sorry I don't remember the woman's name that helped hook up the trailer and load the car, but she was excellent. She did the majority of the work to get us on the road and it was much appreciated. Friendly too!

John K. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY R. 
Rating:
4.0

It would be good to require masks for everyone inside as per city and county requirements.

MYLES M. 
Rating:
5.0

Easy to use, friendly and helpful

blair L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
4.0

The check in process was tedious and not as streamlined as I expected. The location for truck pickup was not well stated on the website. An explanation of charges up front would be good. Was the rental a charge per hour? Still not clear to me.

Merv F. 
Rating:
5.0

Friendly knowledgeable staff with a smooth and timely delivery. Rented a pick up truck to move a large furniture piece for my daughter and only need for a few hours. Return was just as smooth and timely! I was very pleased and highly recommend this location! Great experience!

Ellyce S. 
Rating:
5.0

The service was SUPERB!! The equipment was immaculate! Everything went like clockwork!! Phenomenal Experience!!

GWENDOLYN A. 
Rating:
5.0

Customer did not leave a comment.

JUDITH R. 
Rating:
1.0

Horrible customer service. They charged me for equipment online and then told me I needed to go to a different location to pick it up because it was charged there. Will never use Uhaul again. There are plenty of other providers for truck rentals that provider better customer service.

ARMIN K. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN L. 
Rating:
4.0

Customer did not leave a comment.

JORDAN R. 
Rating:
5.0

Customer did not leave a comment.

KAREN F. 
Rating:
1.0

The guy who checked me out told me he was going to charge me for dirt on the van, and then said he wouldn't charge if I paid him a tip. Your employees shouldn't be shaking people down.

Matt K. 
Rating:
4.0

Reserved a 15' truck but when arrived at pick up location no 15' truck available. I had to take a 27' foot truck.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

NUKYSHA M. 
Rating:
5.0

Customer did not leave a comment.

RAMESES M. 
Rating:
5.0

Customer did not leave a comment.

JERRY P. 
Rating:
5.0

Easy checkout. The guys checking us back in were very friendly and nice.

GILBERT W. 
Rating:
5.0

Just be your self on the the job

JERRY M. 
Rating:
4.0

Customer did not leave a comment.

MIRANDA S. 
Rating:
3.0

Gas up the trucks before giving them to the next client or have the clients do it. There shouldn't be 1/4 tank of gas when the client picks it up. There should also be a place to swipe to get to the elevators inside the store.

ALEXANDER I. 
Rating:
5.0

Customer did not leave a comment.

ADAN M. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

This location was excellent. The original reservation was for pickup at 7000 Manchester Ave. location also in St. Louis. The Manchester location is a defunct gas station with a "Closed by Health Department" placard on the door. Below this is a handwritten sign in marker giving a number to call. My reservation was a 20' truck with car dolly, and I paid up front for packing materials, an appliance dolly, and a furniture dolly. The same day I made the reservation, Uhaul called to ask if a 20' was not available, did I prefer 15' or 26'. I have a bad back, so smaller is better. They had a 26' truck for me to pick up. When I called the number from the handwritten sign, the gentleman who answered the phone told me I could take or leave the 26' truck. He said he was just a broker and had zero interest in providing the dollies or the packing materials, and if I didn't want the 26', "fuck you, you can get your truck somewhere else !". I did not need this additional stress on moving day. I rented from 1641 Kingshighway instead, and they were excellent. They had no car dollies available and only some of the materials I needed. I'm 49 years old and have rented a lot of trucks from a lot of locations and vendors. This was the single worst experience I've ever had. With no car dolly, my 86 mile move turned into 256 miles because I had to go back and get my car. My move was not easy without the equipment and materials I ordered. You have precisely one opportunity to make this right, or I will never use your company again, write a strongly worded Yelp review, and begin a campaign with my friends and family to boycott you as well.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

denise b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAKHER T. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
3.0

Have accurate fuel listed so no surprise fee will be charged at the drop-off.

Kourtney C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
3.0

Rude customer service when getting keys for my truck rental but really nice return experience. The lady at the counter should take some notes from the guys checking in trucks after use.

Kristin C. 
Rating:
5.0

Customer did not leave a comment.

NANCY J. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

The staff were very helpful and professional. I am not very good at backing up my vehicle with a trailer on the back and the staff guided me through the whole process. I would highly recommend them to anyone.

GEORGE V. 
Rating:
5.0

Thanks

DARRYL S. 
Rating:
4.0

Lady at the computer was amazing, great personality and I wished she worked at my business. On the other hand the rest of your staff outside taking care of vehicle return was rude and on his cell phone while we waited on him to finish his conversation with his buddy. If it wasn't for the lady at the counter I wouldn't recommend.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Personally I don't think you scare do anything I was very well taken care of very professional employees

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

LARRY Y. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

The woman who helped me during checkout was great. Very personable. I can't find her name on my contract/receipt, but special thanks to her :) Kind regards, JP

JONATHAN M. 
Rating:
5.0

Everything was great.

CHANDA B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
1.0

The wrong hitch was put on despite my asking if a 3 class was bring put on the day I had my appointment and was assured that it was the class 3 hitch that was being put on, but a 2 was put on, after my waiting about 2 1/2 hours for it being installed. Now I have to wait another 2 weeks or so for the new 3 hitch to come in and then wait another 21/2 hours or so to get it installed.

linda R. 
Rating:
5.0

Customer did not leave a comment.

WARREN P. 
Rating:
5.0

Everyone with whom I worked from check in to vehicle pick up to vehicle return was professional, courteous, friendly and helpful.

JOHN B. 
Rating:
5.0

Thank you for everything you do

JUMA M. 
Rating:
5.0

All the staff were helpful and everything worked like it should have. Thank you!

ANDREW P. 
Rating:
5.0

U-haul smelled a little like smoke, but other than that, everything was good, and the two employees I interacted with were polite and helpful.

BENJAMIN R. 
Rating:
5.0

Everything with our rental went perfect.

Merry H. 
Rating:
5.0

Staff was amazing very attentive. Storage was very clean as well as equipment available.

Tami D.  |  Overall Experience 
Rating:
1.0

Elevator was broke for a week or so!!!

coraletha h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
3.0

Mostly good experience, Access boxes for after hours are broken, no card or code will work. Advised by CSR that would be fixed sometime this week, maintenance crew doesn't work on weekends?! Please expedite getting these fixed. Thank you, PKrash

paul k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danette R.  |  First Impressions 
Rating:
5.0

The lady who helped me was great. She gave me her full and undefined attention even though they had a lot going on. The first unit I reserved the door would not latch so I had to get the next size storage unit. The next unit had 2 locks on it so unfortunately I was not able to have that unit. Third unit was perfect. The only down fall is I had to get a bigger unit so it cost me more then I expected.

Tami D.  |  First Impressions 
Rating:
5.0

Very helpful staff!

Wayne H.  |  First Impressions 
Rating:
5.0

Great customer service,

beverly e.  |  First Impressions 
Rating:
5.0

They wer very friendly and helpfully.

Brittany G.  |  First Impressions 
No reviews have been submitted for this location.

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