Comentarios de los clientes para U-Haul Moving & Storage at Kingshighway

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Kingshighway

Clasificación general:

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Kristian F.
Clasificación:

El cliente no dejó un comentario.

edward B.
Clasificación:

Staff was very friendly, and the equipment was all in good working order, would definitely use them again.

Joseph R.
Clasificación:

equipment was cleanish. your app for android is broken.

David A.
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El cliente no dejó un comentario.

Jimmy N.
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El cliente no dejó un comentario.

Katie M.
Clasificación:

Charge $15 for an 8th of a tank of gas?? I drove less than 20 miles.. I highly doubt it costs over $100 to fill the tank of your smallest box truck. Clean your trucks and get operable seat belts. Tired of the ring around from these corporate profiteers that want all the money in their pockets but can't invest in a clean operable truck or a happy work environment for their staff. Disgusting!

Daniel M.
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A different story on the return in a different state, got help at this location, helper was a gentleman! AAAAAA+

HEATHER K.
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El cliente no dejó un comentario.

CHRISTOPHER P.
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El cliente no dejó un comentario.

Hipolito V.
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This is a well run and easily accessible facility. I have used them multiple times and each time the employees have been very helpful and friendly.

CATHERINE D.
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El cliente no dejó un comentario.

TED R.
Clasificación:

My father was paying for the truck, instead the clerk pulled the money from my credit card that was use to rent the truck. Both clerks was notified about this exchange of payment. My father was going to use cash. Now I have to get with my father to get the money back for my credit card.

Austin N.
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They forgot to give me the utility dolly

Lindy S.
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El cliente no dejó un comentario.

PAUL A.
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In light of the recent story in the news I would like to declare that I have NEVER been issued a dirty or non-satisfactory vehicle from uhaul on Kingshighway. I have rented a truck on average every 10 days for my organization BWorks.org (where I collect bicycles and computers to give to kids in the metro area) since our truck was stolen last March. The only problem experienced, had a truck with hard vibration, called back to uhaul, turned around, and another truck was waiting to swap as I pulled in 6 minutes later. Phenomenal service, great crew. Clean trucks. ‘Nuf said. Paul

SUSAN W.
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Good, helpful, friendly people from the counter inside to the check - in guy outside. Been there before, will go there again!

Ninette H.
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El cliente no dejó un comentario.

Kenneth P.
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El cliente no dejó un comentario.

Peter H.
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El cliente no dejó un comentario.

EARL W.
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Nothing/keep the good work up And you for service, sincerely Mr. Webster

DARRELL R.
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El cliente no dejó un comentario.

THOMAS B.
Clasificación:

This location was very well organized and efficient. The counter person was very friendly, efficient and quick; and the van I rented was ready and waiting for me as soon as I had checked in at the counter. Returning the van was equally quick and efficient. This was the best rental experience I've ever had. Well done.

Lindy S.
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El cliente no dejó un comentario.

EUGENE C.
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When we received the truck and paper work, the truck number did not match what was on the paper. So we had to wait for them to change the paperwork. Other than that, everything was awesome.

MELVIN A.
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Nothing the guy that was working today to accept equipment returns was exceptionally great

Michael A.
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El cliente no dejó un comentario.

Madeleine G.
Clasificación:

When checking in on line let customer know it could take up to 15 min to be approved

MYISA W.
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El cliente no dejó un comentario.

AMANDA I.
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El cliente no dejó un comentario.

KATHERINE M.
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It would have been nice to receive a prorated refund for the time I didn't use, as I returned the UHAUL 15+ hours earlier than required.

Adam B.
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The online verification took far too long. The confirmation email should have said more about the process and requirements in order to speed things up.

DARRYL S.
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Awesome customer service!!!! Thank you.

TYRONE T.
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El cliente no dejó un comentario.

RONALD S.
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El cliente no dejó un comentario.

KEITH M.
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El cliente no dejó un comentario.

Chad B.
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Fast and easy. I really appreciate the efficiency of the employees.

DIANE S.
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Clean and fast check in and check out. Thanks

DEREK S.
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El cliente no dejó un comentario.

LESLEY H.
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Customer service is always excellent at this location - friendly and helpful!

CARL A.
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El cliente no dejó un comentario.

MICHAEL S.
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Truck was not in good condition

JOHN T.
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Not much. Earl was great!

DANEAN W.
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El cliente no dejó un comentario.

Mike M.
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El cliente no dejó un comentario.

LAWRENCE J.
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I had reserved a moving dolly/cart and they had none available which made our moving much more of a challenge. I had a reservation in advance for this so it should have been available to me! Very disappointed

Thomas S.
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Fast and courteous drop off experience

GREGORY P.
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Great customer service. Solution oriented

JAMES C.
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Since I'm tall, trucks could have a little more leg room...lol

monish B.
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The wait time just to print a return receipt was like 45 minutes, I just couldn't believe.

Nicole C.
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Very professional and quick service.

Josh W.
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The staff in St Louis were super friendly and helpful!

GREGORY J.
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Make sure u haul trailer is clean out before you rent it out

BRETT H.
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El cliente no dejó un comentario.

Ronald S.
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Everything was great.

BARRET F.
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I received stellar service. Very satisfied. They took good care of me!

ORLANDO P.
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Didn't say I'd have to pay for every mile I used

Piia H.
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El cliente no dejó un comentario.

Wesley B.
Clasificación:

El cliente no dejó un comentario.

MICHAEL M.
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Very helpful and friendly staff. Everything about the rental went as planned. Using the app to check out the vehicle was easy and convenient. Checking in the vehicle after the rental was also quick and easy

JAMES C.
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First employee I met complained where I parked. Then he complained about the trailer not being in front. Getting through the rental process inside is always painful. I rent U-Haul trailers many times a year and it's always dreaded.

TORII D. | Overall Experience |
Clasificación:

Everything was great except I’ve talked to someone 3 times about cancelling my storage unit and I still don’t have a confirmation that it’s been cancelled yet. I’ve had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don’t get where the hand up is and that’s very frustrating.

Kim G.
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El cliente no dejó un comentario.

RICHARD W. | Overall Experience |
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Our experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.

andrea P.
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The check in guy was totally rude and nasty

Shari E. | Overall Experience |
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James is a great manager, very hard working and nice. Ronda and the crew are hard workers.

Jennifer M.
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El cliente no dejó un comentario.

MICHAEL G.
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Superb friendly customer service.

Mike M.
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El cliente no dejó un comentario.

LESLIE H.
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El cliente no dejó un comentario.

MACK J.
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The truck was only half full of fuel. I expected a full tank so I could go further before having to stop to refuel. I don't understand that. As a customer I really suggest Uhaul fill the tanks upon delivery.

JERRY L.
Clasificación:

Workers proactive and extremely professional.

Demetrios T.
Clasificación:

Staff was super friendly and helpful. Thanks Ronda, Victor, & Cliff!

DONALD H.
Clasificación:

El cliente no dejó un comentario.

TERRY R.
Clasificación:

El cliente no dejó un comentario.

MONISHIA C.
Clasificación:

El cliente no dejó un comentario.

Harold F.
Clasificación:

Inform current and future clients/customers of acceptable vs unacceptable cargo area, return conditions. *15' cargo truck and above . -I'm sure it's in the contract somewhere, but a visual aid within the cargo area , may be additionally effective.

Maria D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tre P.
Clasificación:

The location on Kings Highway in Saint Louis needs to restructure their process of checking in returned trailers. For two-three weeks straight I continuously got calls & text that the trailer had not been returned & would be reported missing. The failure of the employees & establishment to correctly check in a returned trailer & blame their customers is ridiculous. Terrible customer services.

ELIZABETH C.
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El cliente no dejó un comentario.

Michael L.
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El cliente no dejó un comentario.

Robert H.
Clasificación:

El cliente no dejó un comentario.

Mladen W.
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El cliente no dejó un comentario.

Brandy C.
Clasificación:

El cliente no dejó un comentario.

SUSAN N.
Clasificación:

El cliente no dejó un comentario.

MICHELLE M.
Clasificación:

None

Karl J.
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El cliente no dejó un comentario.

Jennifer M.
Clasificación:

I did the contactless curb pickup and everything worked just as it should. Easy directions that walked you through each step. Highly recommend.

curtis W.
Clasificación:

N/A

DARREN S.
Clasificación:

El cliente no dejó un comentario.

Randolph F.
Clasificación:

I was surprised that hooking the dolly up was not part of the rental agreement but rather an additional cost. That said the guy who helped me was very helpful and knowledgeable and made sure that I had a good unit for the long tow and that it was properly attached and my car properly situated.

NOAH H.
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El cliente no dejó un comentario.

Cecelia G.
Clasificación:

El cliente no dejó un comentario.

Andrew S.
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El cliente no dejó un comentario.

Wayne L.
Clasificación:

El cliente no dejó un comentario.

Gregory F.
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El cliente no dejó un comentario.

James F.
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El cliente no dejó un comentario.

PAUL A.
Clasificación:

El cliente no dejó un comentario.

VINCENT S.
Clasificación:

El cliente no dejó un comentario.

Patrick T.
Clasificación:

Everyone was great

MICHAEL F.
Clasificación:

El cliente no dejó un comentario.

Dominique N.
Clasificación:

They gave me a uhaul that was almost on empty and stated that if i bring it back on a quarter tank they would pay me but instead i brought it back exactly how it was given and was charged 7 dollars for gas and one of the check in agents told me bringing it back like that can ruin the truck . funny how they care on how we bring it back but didn't care how they gave it to me . Won't be returning to this location

Samir L.
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El cliente no dejó un comentario.

THORNTON F.
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El cliente no dejó un comentario.

STEPHEN T.
Clasificación:

Keep doing what you're doing Thanks

Adam B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Merceds E. | First Impressions |
Clasificación:

Excellent on-site team. We were most appreciative of the service. Thank you!

Judy V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JERRY R. | Overall Experience |
Clasificación:

The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!! ⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️

Anthony D A. | Overall Experience |
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El cliente no dejó un comentario.

Paul S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Alan O. | First Impressions |
Clasificación:

I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I’m paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to small

heather m. | Overall Experience |
Clasificación:

Exceptional service!

Ryan C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Anthony D A. | First Impressions |
Clasificación:

Very professional service

Janet J. | First Impressions |
Clasificación:

The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.

Rachel J. | First Impressions |
Clasificación:

The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.

TORII D. | First Impressions |
Clasificación:

Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it’s still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It’s guaranteed to make you do that.

Janinea S. | Overall Experience |
Clasificación:

The door to the unit didn't fit well

Gene F. | Overall Experience |
Clasificación:

Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.

Andre F. | First Impressions |
Clasificación:

Good

Thorhan K. | Overall Experience |
Clasificación:

Great employees at this location. Had no problem accessing my stuff when needed.

Julia G. | Overall Experience |
Clasificación:

The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.

beverly e. | First Impressions |
Clasificación:

Great customer service,

DALE M. | First Impressions |
Clasificación:

Good job

rui Y. | Overall Experience |
Clasificación:

service is pretty good

Ramon G. | Overall Experience |
Clasificación:

made my storage and truck rental experience a wonderful one.

MELISHA W. | Overall Experience |
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I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

Evan E. | Overall Experience |
Clasificación:

The employees were knowledgeable and helpful.

Gene F. | First Impressions |
Clasificación:

My overall experience was excellent. All of the U Haul associates delivered great customer service.

JANE S. | Overall Experience |
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Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

Tony A. | First Impressions |
Clasificación:

I was charged for several items that i never requested. It was a overcharge on my friends card.

adrienne g. | Overall Experience |
Clasificación:

No issues at all during my time with this facility.

nancy d. | Overall Experience |
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We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

Thorhan K. | First Impressions |
Clasificación:

Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

Latanyia M. | Overall Experience |
Clasificación:

The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Kristie M. | First Impressions |
Clasificación:

Friendliest customer service I've ever received when renting a Uhaul truck.

Joel F. | Overall Experience |
Clasificación:

The staff was friendly and units secure.

Joel F. | First Impressions |
Clasificación:

The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.

shari e. | Overall Experience |
Clasificación:

James and crew are amazing!!

Ervin L. | First Impressions |
Clasificación:

Was very helpful and courteous

TIMOTHY G. | Overall Experience |
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They are great for what I needed.

Justin V. | First Impressions |
Clasificación:

Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.

Maurice F. | Overall Experience |
Clasificación:

Good work.

Brittany G. | First Impressions |
Clasificación:

They wer very friendly and helpfully.

GWENDOLYN S. | Overall Experience |
Clasificación:

Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.

Christina P. | Overall Experience |
Clasificación:

Very friendly staff on hand

Christine L. | Overall Experience |
Clasificación:

First of all I was suppose to receive my free storage for the first , I was told that was only for those who was from out of town then when I went to another Uhaul I found out that was not true

helen h. | Overall Experience |
Clasificación:

Thank you very much it was a pleasure doing business with you.

Ramon G. | Overall Experience |
Clasificación:

Had a great experience working with the staff regarding storing and truck rental

Tim T. | Overall Experience |
Clasificación:

Would definitely rent space again if needed...

Long H. | Overall Experience |
Clasificación:

The staff was resourceful, the entryways are clear and easily navigated, save for the fact that the stairway from basement to 1st floor is blocked by the carts.

Vivian B. | Overall Experience |
Clasificación:

U-haul is the best

No se han enviado comentarios para esta ubicación.

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