Girl at desk was heavily tattooed, eating sunflower seeds and either spitting the shells into a cup or picking the shells out of her mouth with her fingers and throwing them into the cup. She then handled my credit card with her saliva covered fingers. She made an error on her POS terminal and said â€œshit, dammitâ€. She did not welcome me or thank me. She seemed very unhappy with her job at U-Haul. Her nose ring was disgusting. When I get to the truck I just rented, she had texted me the wrong truck number, so I could not inspect the vehicle properly before driving it away. A helpful male employee on the outside lot helped me to get the correct number texted to me so I then was able to inspect the truck. Truck had over 100,000 miles. Drivers sun visor was dangling and I had to completely remove it and lay it on the floor. Girl inside not good, guy outside good, truck okay, but not real good.James H.
Customer Reviews for U-Haul Moving & Storage at King St
Charleston, SC 29403
(S of Columbus St)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Easy out- easy in!!! Staff were quick and efficient. Well done!ROBERT M.
El cliente no dejó un comentario.THERESA L.
Charles the check in guy was awesome!! great experience!!TIMOTHY W.
El cliente no dejó un comentario.alex S.
El cliente no dejó un comentario.Jeffrey K.
Hire friendlier associatesAbraham M.
El cliente no dejó un comentario.Jennifer B.
Customer service was excellent and the waiting time for a representative was short and swift also the representative that served me was courteous and pleasant and a expert in knowledgeable in answering my questions. I appreciated how thaw he was addressing my concerns . Thank you for a job well done. Excellent!!JANITA G.
I left a concern comment recently but it was a mistake. Please excuse it.GLENN W.
Everything was ran like a well oiled engine.TOMMEKA C.
El cliente no dejó un comentario.Mason C.
El cliente no dejó un comentario.LATOYA F.
Very nice people. Courteous and helpful.James W.
El cliente no dejó un comentario.Ellen R.
El cliente no dejó un comentario.Jerome O.
El cliente no dejó un comentario.Katherine C.
El cliente no dejó un comentario.HUNTER M.
Tonya, Carol & staff treat me like a valued customerTiger L.
El cliente no dejó un comentario.Richard K.
Paid for 12 pads and attendant put only 6 in trailer. Otherwise, all went OKJon W.
The tire straps had been coiled up incorrectly had a tough time getting them undone.JOHN L.
El cliente no dejó un comentario.Armand T.
Outstanding service. This location runs like a well oiled machine! PerfectJOHN W.
Be a little fasterTravin J.
The BEST Uhaul dealer on the Planet!!!Timmy H.
Pick up was fast and easy and the folks at this location were very attentive and helpful. They were great!!DAVID M.
El cliente no dejó un comentario.NICHOLAS P.
You guys broke all my shit thanks a lot. And the bitch working at the front desk was horrible. Every customer service experience I've been is a nightmare. How is it possible to be this bad of a business. Worst company on the planet. And no compensation either. Assholes.Shannon U.
El cliente no dejó un comentario.Doug B.
AwesomeTHOMAS PETER F.
Open a location in north Mt pleasant, scPAUL P.
El cliente no dejó un comentario.Andrew C.
El cliente no dejó un comentario.GERALD P.
Well. There was an issue that took me forever to get the trailer. There was a balayage owed for me that ended up not being owed. It would be nice for a follow up so that one doesn't have to wait for forever to get there trailer.CHRISTOPHER H.
El cliente no dejó un comentario.TIMOTHYR P.
El cliente no dejó un comentario.Jahret S.
Staff was unfriendly and yelling at each other.JAHRET S.
There isn't enough space to type how truly fucked up this whole thing was. 1. I made a reservation nearly a week in advance. Was forced to pay $200 more for a second car transport. 2. Was called the day before my pick up, moved to a new pick up location nearly 45 minute out of my way. 3. Was called the am of my pick up and told no car transports. When I asked why I made a reservation, the lady on the phone got shitty, told me a â€œreservation doesn't mean you get the equipmentâ€ when I asked if Uhaul had their own dictionary, she raised her voice and told me to â€œread your uhaul contractâ€ I quipped back, and said that since I was getting screwed on this deal, she doesn't get to yell at me, I as the customer that did NOTHING wrong reserved that right. She then hung up on me. I drove to a uhaul close to my home desperate for some help. He said and I quote â€œthey are a piece of workâ€ referring to uhaul â€œcustomer serviceâ€ He set me up with a new reservation at uhaul # 4. I then called the king street store. The lady I spoke with assured me that he 20ft truck and 2 car transports were intact ready for pick up. Drove down. Swiped my card, so your man could tell me â€œno car transportsâ€ and he had no idea why she told me that. By this point I canceled the 4th dealer location. What is shocking is how much your staff shares uhaul a don't give a shit attitude. â€œDo you want the truck or notâ€ Want me to go on? Ya. I didn't think so. But ya...they're is moreLARRY H.
El cliente no dejó un comentario.Dwight R.
El cliente no dejó un comentario.ASHBY F.
I had an exemplary experience, everything went perfectly. I haven't a single suggestion for improvement and I have rented vehicles all over the U.S., Europe, Central America, and the Caribbean. A very sincere well done.Robert T.
They were super convenient and accommodating. Pre-arrival on-line check in sped up what can sometimes be a slow process, particularly when they're busy.Kevin F.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.JOHN N.
Fill the tank up with gas.JACKEY F.
Not a thing! Love the convenience of the location and the guys that work outside with the trucks;-)Judith A.
Girl up front is asleep and mumbly, and made it seem like I was bothering her. The guy that was supposed to help with the trailer got into a shouting match with us and the only decent thing about it was the man that stepped up and helped out after it almost went to shit. This is not really the first time they've been like this with me at this location.WILLIAM S.
El cliente no dejó un comentario.HENRY D.
El cliente no dejó un comentario.RICHARD P.
The only negative is this location is off of a narrow street. The employees were outside waiting on anyone dropping off.James W.
El cliente no dejó un comentario.Jerome G.
Always the very best service with my friends at the King Street Uhaul. Thank you!GIMEL P.
Thank YouTAEVIN M.
One of the trucks I had smelled terribly of cigarette smoke with bad air freshener over it. One of the trucks had to have the ignition jimmied a lot before the key would turn. When I arrived back at exactly 7 even though there were still employees there they said I should do the online check-in, but the one guy, who was trying to be helpful, had already put my key through the slot. I did not find the process to be very easy online, but then that complicated things even more because I couldn't fill the right things in.WILLIAM C.
VERY slow and not enough staff.CHRISTIAN S.
Everything was fine with the rental. The woman behind the counter was unfriendly, unsmiling, unhelpful and unmasked. (It was an early am check-in so maybe no coffee?) but the owner should know (I would want to) if an employee is not representing his business in a favorable way and maybe do some face-of-business training.THOMAS U.
El cliente no dejó un comentario.Charles T.
Not enough parking spaces but the people inside and outside were professional, helpful and friendly.GAIL R.
El cliente no dejó un comentario.Erwin S.
El cliente no dejó un comentario.Stacy B.
El cliente no dejó un comentario.JACOB C.
El cliente no dejó un comentario.Adam B.
Rude staff. Vehicles parked all over, over crowded. Exits partially blocked.Thomas A.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Harold O.
The GM Elijah always helpful and accommodates me and every situation he's a very good and personableANTHONY F.
El cliente no dejó un comentario.Stephanie P.
You all should rent the 6x12 open trailer on a one way trip basis!!!!Robert G.
El cliente no dejó un comentario.Dustin J.
El cliente no dejó un comentario.Angel C.
Employee was self absorbed didn't want to load reserved items. Stated items were unavailable. Customer located and loaded said items.RAUL P.
You guys are AMAZING!!!Sean M.
You should not charge a customer for a rental that was not working properly.LORRAINE R.
El cliente no dejó un comentario.BRIAN G.
Both of the two gentle women were very kind and one of them could recognize me when I visited to pick up the U-HAUL from my 2nd reservation. They are very helpful and go with their words. I highly recommend this King street location to any future customers.Nityananda C.
El cliente no dejó un comentario.Travis F.
El cliente no dejó un comentario.Dany K.
El cliente no dejó un comentario.Hank P.
You need to get cruise control in these trucks. When you have a long travel it would be nice to not have to put your foot on the accelerator all the time.Daniel G.
El cliente no dejó un comentario.Kenneth R.
communication, checking in and check out was super easy.Mark G.
El cliente no dejó un comentario.Margaret J.
El cliente no dejó un comentario.Cody H.
At first I was content. But after doing my first load and looked under the seat was a cardboard cup holder from a fastfood restaurant and dipping sauce. Then I kept seeing the dash say the back tire was low on air pressure so I put air in the tire.JOANNA R.
El cliente no dejó un comentario.Jonathan E.
El cliente no dejó un comentario.Carletta L.
Customer service continues to be outstanding. No waiting. Vehicle placed out front for easy access. Employees were polite & professional!Dennis P.
El cliente no dejó un comentario.Angelica K.
El cliente no dejó un comentario.LORI O.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.Justin H.
El cliente no dejó un comentario.Nancy B.
I rent trucks two days in a row and the staff on both days were excellent and very helpful.Shauniece G.
El cliente no dejó un comentario.Russell P.
El cliente no dejó un comentario.Jessica G.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.JOSEPH W.
El cliente no dejó un comentario.LINDA L.
El cliente no dejó un comentario.FRANCES G.
El cliente no dejó un comentario.Richard W. | First Impressions
El cliente no dejó un comentario.Larry B. | Overall Experience
Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.Michael M. | Overall Experience
This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can't get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.Jesse Z. | Overall Experience
There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.Max S. | Overall Experience
The staff was very helpful to me and kindtyronda v. | First Impressions
Thanks for the excellent experienceWilmer N. | Overall Experience
Good people here that are ready to helpShane G. | Overall Experience
😳👍Lee G. | First Impressions
TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.Max S. | First Impressions
Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual againbritney S. | Overall Experience
My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.Clint S. | Overall Experience
Good people and great location!!Jonathan M. | Overall Experience
The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.Steph T. | Reservación
after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!william g. | Overall Experience
I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.Cheryl B. | Overall Experience
I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!william g. | Reservación
Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rudeDarrin s. | Reservación
Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!Debbie C. | Reservación
A few broken items in U-Haul box shipment Help crew were pleasant, careful and professionalJOHN S. | Overall Experience
Carol and crew are the best.Manny G. | Overall Experience
Horrible placeAllison J. | Overall Experience
The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!Lewis J. | Overall Experience
I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.Hillary B. | Overall Experience
Everytime I went there the Owner was very rude and I always waited in line for a long time.Salvador H. | Overall Experience
I'm still waiting for someone to reach out to me regarding my experience! It's been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!Joseph H. | Overall Experience
Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.Peggy R. | Overall Experience
The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .Timothy K. | Overall Experience
I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!Grace L. | Overall Experience
Good people!Richard O. | Overall Experience
Mike was the ONLY employee that I wanted to deal with - All others parked cars in front of the units(and in handicap)leaving no spaces although we asked them politely not to. This is why we left.HighTide C. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!