Comentarios de los clientes para U-Haul Moving & Storage at Keystone Plaza

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Keystone Plaza

Clasificación general:

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DIMITRI M.
Clasificación:

I had reserved 2 furniture dolly, 2 utility dolly and 2 dozen pads. I called the day before my reservation to make sure everything was all right, however, they told me they did not have any furniture dolly and only one dolly, and they were not sure they were getting any back that day. They suggested to get from another Uhaul store and I went to the Uhaul in Sharonville OH and got 2 furniture dolly's. This has been a major inconvenience having to rent from another location, more expensive and coming back to Cincinnati after being tired from the move I forgot to returned the 2 furniture dolly's. I plan to return them tomorrow.

MERLE W. | First Impressions |
Clasificación:

I was told by the phone reservationist the facility had a freight elevator to move my furniture to the 3rd floor, so I accepted a third floor unit. When I got to the facility, I learned there was no elevator in the facility. When checking in, the service agent didn’t appear how to input data into the computer. He kept making mistakes and had to redo most items. When I asked if this basic info was in the system because I provided it when I made the reservation. He responded, “ Don’t get me started about the call center.” My movers were waiting to unload their truck and were getting quite impatient. They estimated my fee based on time and had not allowed for a 30 minute check in at the storage unit. These things need to be addressed by management and corrected if I am to recommend U Haul.

KRISTAL H.
Clasificación:

El cliente no dejó un comentario.

Norman H.
Clasificación:

El cliente no dejó un comentario.

Perry M.
Clasificación:

It was great. Will, the manager was very nice & helpful.

ASHLEY D.
Clasificación:

The uhaul truck itself was fine, but for some reason any time I reserve a dolly online the store never manages to have one when I go to pick up my truck. Also not a single employee was wearing a mask, this is ridiculous. Especially after the massive uptick in covid cases we are having in Indianapolis. Our hospitals are literally setting up tents because they are so over crowded but nothing a single employee had a mask on inside the store. The man I was working with also was not even behind a clear plexiglass, so there was full exposure. I needed the uhaul to pick up a cabinet from my father who has congestive heart failure and my mom who is about to undergo surgery, they are a very vulnerable population. So thank you to those employees for exposing me and them to whatever the hell the could have been carrying. I also plan on posting this to google.

DONALD D.
Clasificación:

The gentleman behind the counter was very helpful and knowledgeable. He hooked the trailer up to our truck and we were on our way in 15 minutes!

JAMES A.
Clasificación:

El cliente no dejó un comentario.

Kylie S. | Overall Experience |
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El cliente no dejó un comentario.

JAMES C.
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El cliente no dejó un comentario.

C B.
Clasificación:

Super people! Thanks for the quick check in! Awesome!

WILLIAM H.
Clasificación:

El cliente no dejó un comentario.

Dan H.
Clasificación:

The interior of truck was pretty nasty. We were ok due to the short duration of our hauling needs but would have wanted to switch vehicles if we were using any longer.

STEVEN L.
Clasificación:

El cliente no dejó un comentario.

Amanda S.
Clasificación:

I had to reschedule my reservation to the next day. When I arrived at the location I made the reservation at I was informed that my reservation was moved to this location. I was not made aware of this location change until I arrived. I was extremely unhappy. The gentleman at this location gave me a 10 mile credit, on paper. I was still charged the miles without the credit.

Tiffany M.
Clasificación:

I still have not received my refund back to my card yet.

STEPHEN N.
Clasificación:

El cliente no dejó un comentario.

JULIA M.
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El cliente no dejó un comentario.

JOHN B.
Clasificación:

Trent was very helpful.

DENNIS S.
Clasificación:

At this location it really can't get any better we have been here twice in like a 4 month period both times service was quick friendly and they made sure we knew about all of our options for what is offered through uhaul. Thanks so much.

Dennis D.
Clasificación:

There is a sign on the door saying you need to have a face covering on. When I went in the employee helping the customer ahead of me, was not wearing a mask. I asked if he would put it on, and he did (his name is Mike). Another employee entered the room with no mask, I asked if he would put a mask on, he said he would, but never did. The plexiglass shield is great, but it doesn't stop the air flow from spreading around the room like a mask does. My reserved truck wasn't available, I had to come back the next day. I went back the next day, Mike had his mask on, the same other guy from the day before, did not. Mike was greatly helpful, if I would have to have worked with the other guy, I would have walked out and not gone back.

FRANK T.
Clasificación:

I have rented there 2 times and both trucks were in need of repair. They smelled like burning oil and fuel very old equipment with gas consumption

JEFFREY B.
Clasificación:

There were no issues...Reserving the truck in advance on-line, aided in a speedy check-in/out process. Thanks

TABITHA K.
Clasificación:

El cliente no dejó un comentario.

Aleksander V.
Clasificación:

I feel that the current system where reservations are in increments of full days after 24 hours is inefficient and incentivizes people to keep equipment longer. For example a rental starting on a Friday at 4:00pm and returned on Saturday at 3:30pm is one day but returned at 5:00pm is two days, but would cost the same as returning it Sunday at 4:00pm. I feel that some sort of prorate or incentive for returning equipment early would both be helpful to customers as well as increase the availability of equipment to additional users, which would bring in more revenue anyway.

LISA S.
Clasificación:

All employees were friendly and efficient!

Sara R.
Clasificación:

El cliente no dejó un comentario.

SASA G.
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El cliente no dejó un comentario.

Jose G.
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El cliente no dejó un comentario.

GLORIA J.
Clasificación:

Rained all day on my move to my new home returned Truck late was treated very well not charged for 1:30 minutes over Thank you so much

BARRY S.
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El cliente no dejó un comentario.

JAMES S.
Clasificación:

Easy transaction and the employee we spoke to was incredibly helpful!

Anna F.
Clasificación:

El cliente no dejó un comentario.

Skyler M.
Clasificación:

When asked if I was insurance, I gave a simple and quick "no". When i brought back the truck, the employee encouraged me to just drop the keys off and leave but I insisted on a full checkout and receipt, then I noticed he charged me for insurance. He wasn't able to remove it and I had to call the manager's cell phone to get a guarantee that it would be refunded. Well when it was refunded, I only received a refund for the principal amount and not for the taxes I was charged for the insurance. The employees seem like they are trying to sneak in insurance. Also, when my truck wouldn't start right away, the employee told me the truck was recently stolen and so it was a bit difficult to start. I had issues multiple times where I had to spend several minutes just trying to start the truck. And despite the marion county and indiana mask mandate, the employee who helped me did not wear a mask at all.

BRENDA W.
Clasificación:

El cliente no dejó un comentario.

ALLEN M.
Clasificación:

Great! Thanks!

NICHOLAS B.
Clasificación:

No negative comments. I have been renting Uhaul trucks and utilized other services (propane refill) from this location for a few years now. Will and his team have always provided excellent service. I recommend this location to anyone who may need Uhaul's services and appreciate how well I am taken care of when I need a Rental.

madeline P.
Clasificación:

El cliente no dejó un comentario.

STEPHEN M.
Clasificación:

El cliente no dejó un comentario.

Jesse R.
Clasificación:

Nothing at all! Great staff and overall good business! Thank you

Margaret N.
Clasificación:

Very friendly staff and very easy to rent.

Mary W.
Clasificación:

The associate at the counter was friendly and helpful. I had issues using the mobile phone option to pick up my vehicle and he quickly completed the process for me.

Clark B.
Clasificación:

El cliente no dejó un comentario.

Ivan H.
Clasificación:

El cliente no dejó un comentario.

DAWN H.
Clasificación:

El cliente no dejó un comentario.

MELISSA E.
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El cliente no dejó un comentario.

KARON R.
Clasificación:

Keep up the great work

ANDRE G.
Clasificación:

Customers service was excellent

WILLIAM R.
Clasificación:

El cliente no dejó un comentario.

NAOMI E.
Clasificación:

There is nothing to improve. I wish I selected this site originally.

DENISE W.
Clasificación:

I think it was okay. Just be professional.

Jillian S.
Clasificación:

El cliente no dejó un comentario.

ONJA L.
Clasificación:

Na

Emily V.
Clasificación:

Inform customer truck must be swept out before return or a fine will be given.

Guadalupe M.
Clasificación:

El cliente no dejó un comentario.

Tashia W.
Clasificación:

Sanitize the truck between customers

ilyse H.
Clasificación:

El cliente no dejó un comentario.

JASPER R.
Clasificación:

Excellent

Matthew C.
Clasificación:

El cliente no dejó un comentario.

WILLIAM E. | Overall Experience |
Clasificación:

humidity control (musty,, mildew) is understandably sub-optimal on units with outside walls; single dehumidifier for large square foot facility - more of a facility design issue (U-Haul corporate vs. local management); less of a problem for units central to building Bill Meguschar. and staff do a fine job - good service, friendly, helpful, work to resolve any issues and in general a pleasure to do business with; would recommend to others and use in the future cost increases were regular and not as price competitive as some, but I utilized the facility for longer than expected (ended up with 2 units @$150, $300/mo total for over a year) so this was inevitable many thanks, Bill Ellison

MICHAEL M.
Clasificación:

The 10' truck I was shown was fine , relatively new and low miles And I was told this truck was mine / on hold for me -That was important. I was driving a long way - upon pickup the next day not only was that truck not what got , but the old high mileage broken drivers seat truck was a poor representation of what UHaul should be putting out and it was unacceptable - I actually abandoned my uhaul plan and had to make other arrangements After paying for a day and no apologies from site staff. It was very disappointing

Charles F.
Clasificación:

El cliente no dejó un comentario.

JON J.
Clasificación:

The two guys at this facility were very professional and got everything ready and hooked up in just a few minutes. Very smooth.

Abhishek D.
Clasificación:

The nail service isn't good, relevant details are easy to overlook. When I called to reschedule my pickup time, my pickup location was changed and I was not informed about it over the call. I went to the first destination mentioned only to find the location had been changed.

portia F.
Clasificación:

El cliente no dejó un comentario.

Terry M.
Clasificación:

El cliente no dejó un comentario.

Benjamin T.
Clasificación:

El cliente no dejó un comentario.

Daniel E.
Clasificación:

El cliente no dejó un comentario.

MARSHA C.
Clasificación:

El cliente no dejó un comentario.

CAROL S.
Clasificación:

The 26 foot truck sounded like it had an engine or transmission issue. It sounded like it was going to stall or completely stop running.

Tasia S.
Clasificación:

El cliente no dejó un comentario.

WILLIAM E. | First Impressions |
Clasificación:

great but cost kept increasing over time, beyond what willing to pay

GEOFFREY H.
Clasificación:

Helpful friendly staff

Bridget O.
Clasificación:

The agent was super helpful in disconnecting dolly and helping me unload vehicle. I will always recommend UHAUL because of excellent customer service that this young man displayed.

BRIDGETELIZABETH O.
Clasificación:

Wonderful customer service!

AVERY M.
Clasificación:

El cliente no dejó un comentario.

phil K.
Clasificación:

El cliente no dejó un comentario.

Joel K.
Clasificación:

El cliente no dejó un comentario.

ROBERT K.
Clasificación:

El cliente no dejó un comentario.

VINCENT A.
Clasificación:

Van needed a bath, outside pretty dirty. Also, I've rented twice hear, the employees are fine no issue. I noticed a $5.25 charge added after return, something about gas, which I replaced to the same amount. They round UP, was a less that 3/4 at pick up, I put it back to the same, then hit me for two gallons. I feel like you're always looking to gig me a few dollars, happened last time also, thstyws a shame on me for not checking the mileage before leaving.

Wendy O.
Clasificación:

Nothing! Everything was just perfect.

Liz O.
Clasificación:

All representatives- both in person and on the phone were so helpful, so professional- just an outstanding experience! Very impressed! Thank you!

SARAH F.
Clasificación:

El cliente no dejó un comentario.

Bethany O. | Overall Experience |
Clasificación:

Recommend putting in ramps and remove the stairs by the unloading docks. It was a pain using one cart to unload things from the trailer, then transfer to another cart and then push stuff to the unit.

Carlyanne W.
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El cliente no dejó un comentario.

TIMOTHY D.
Clasificación:

El cliente no dejó un comentario.

Eric F.
Clasificación:

The uhaul agent was very helpful and pleasant

JONATHAN L.
Clasificación:

El cliente no dejó un comentario.

Zachary L.
Clasificación:

I wiped down the truck (steering wheel, door handle, window lever, and the AC/radio center) and the Clorox wipe came away almost black.

Mark B.
Clasificación:

The U-Haul App and or link did not function

David G.
Clasificación:

El cliente no dejó un comentario.

Ronald B.
Clasificación:

El cliente no dejó un comentario.

Levi T.
Clasificación:

El cliente no dejó un comentario.

JANET C.
Clasificación:

The truck we rented cap light stay on. delayed the trip u haul try 2 fix it but couldn't. Requested 4 a different truck had none .we had 2 take off battery cable when we stopped

CLIFFORD R.
Clasificación:

El cliente no dejó un comentario.

Evelyn P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

El cliente no dejó un comentario.

Patrick B.
Clasificación:

Not clear where to park car when arriving to rent or where to go when returning a trailer. Other than that, very smooth and easy rental. Customer service was excellent.

CARLOS P.
Clasificación:

All good

GARY G.
Clasificación:

Continue with the same level of Excellence, and customer service.

DEBBIE B.
Clasificación:

El cliente no dejó un comentario.

WILLIE S.
Clasificación:

El cliente no dejó un comentario.

George S.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

El cliente no dejó un comentario.

GARY E.
Clasificación:

El cliente no dejó un comentario.

Brad B.
Clasificación:

El cliente no dejó un comentario.

Julianne V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nathan R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

abi g. | Overall Experience |
Clasificación:

Nice and clean and really good staff I appreciate everything Highly recommended

Valencia A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael A. | Overall Experience |
Clasificación:

Good experience....except....the lock is very difficult to unlock. I threw it away!

Patrick S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mark S. | Overall Experience |
Clasificación:

We canceled our storage unit as sooon as we saw it. There were plywood walls and water satin all along the bottom. There was standing water outside the storage garage as well. Staff was kind and helpful, found us another UHaul storage location to go to.

Mark S. | First Impressions |
Clasificación:

The staff could not have been nicer and more helpful. Very professional people. The office area was clean and nice. The storage area was awful. The unit I was shown to had thin plywood walls with water stain about three inches up. Additionally there was standing water outside of the storage unit by the entrance. I was not about to leave my furniture there! The helpful staff found me another U Haul storage facility not too far away that was newer and had cleaner storage. That worked out for us. You need to redo your storage facility or charge way less, I would not have even stored my things for free there though!

glenn h. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nanette K. | First Impressions |
Clasificación:

The service was exceptional! I give it 5 stars. The storage facility is clean, but is multi-level with stairs and no freight elevator. There is a steep ramp. Loading is precarious and a safety issue.

Charlotte C. | First Impressions |
Clasificación:

I choose uhaul because they are a name that has been trusted in for many many years and they are still here. A name and company that I have use in the past without any issues or concerns. Thanks Uhau

Michael A. | First Impressions |
Clasificación:

The young man that helped us was very friendly and efficient. The handle and the lock do not line up very well....had a difficult time getting the lock to work.

Sara D. | Overall Experience |
Clasificación:

My attendant was very helpful with showing me how to get into my storage unit and kindly showing me where it was. I was very grateful for that because this was my first time using a storage unit.

martha d. | Overall Experience |
Clasificación:

No elevator. Had to walk heavy things up the steps to storage.

tikisha t. | First Impressions |
Clasificación:

A few years ago I came to this location, and it is the same...if not better! Good friendly, quick, professional service. If this location was not convenient I'd still come here! Thanks 😊

Donna Mae W. | Overall Experience |
Clasificación:

Service was excellent. To find service workers that are willing to go above and beyond is a rare treat. I have always been treated like a VIP by your workers

amanda h. | First Impressions |
Clasificación:

This facility had knowledgeable staff whom were quick, friendly and professional. The unit and building appeared clean and well kept. No lighting within the storage unit, but well lit halls.

Valerie D. | Overall Experience |
Clasificación:

Great service, cheap price, keycard access was very cool.

Lidia M V. | Overall Experience |
Clasificación:

UHAUL made our moving process very smooth. We stored items as we packed and then load everything on a big truck on moving day.

Linda R. | First Impressions |
Clasificación:

William -manager was above excellent in fixing my problem which came from a different uhaul location.. Customer service and smiled and made sure i was happy

Del E JR p. | First Impressions |
Clasificación:

Customer service is ‘GREAT’, not only did I feel special but overhearing other customer transactions everyone is treated TOO NOTCH

martha d. | First Impressions |
Clasificación:

Very good

Jackie T. | Overall Experience |
Clasificación:

The office manager wasn’t the best/very rude & she has terrible customers service but the rest of the staff was great.

Molli P. | Overall Experience |
Clasificación:

The younger, male employee were clearly hitting on me and it made me uncomfortable. Women should be allowed to go places without feeling like they are on display.

andrenai n. | Overall Experience |
Clasificación:

I say excellent because the staff was very knowledgeable helpful and courteous at all times in the facilities we kept outstanding

Jesica J. | First Impressions |
Clasificación:

The gentlemen working there were quick to help and made the process of getting a storage unit very easy. The facility was clean, storage unit was clean and dry, and well kept.

jamie c. | First Impressions |
Clasificación:

Awesome Service Was Very Explanatory and took me to the unit so I could better understand the sizes. Very Professional !

sharon g. | Overall Experience |
Clasificación:

Great customer service

sharon g. | First Impressions |
Clasificación:

Customer service was great 👍

Kimberly C. | First Impressions |
Clasificación:

The guys here are great!!!

eric v. | First Impressions |
Clasificación:

My lock broke and I didn’t even use it. I was charged for another lock. It should have just been a return.

Charity W. | Overall Experience |
Clasificación:

Had to pay rent for a month after moving my stuff out.

Daniel H. | Overall Experience |
Clasificación:

Very easy, clean and convenient.

fantasha c. | Overall Experience |
Clasificación:

I really enjoyed you guys service. The hours as far as trying to get my stuff wasn't convenient enough wasn't able to go at certain times.. Like the cart idea but getting it up and down the steps hard

tameka g. | Overall Experience |
Clasificación:

Uhaul storage have roaches. When I told them they go get a attitude with me because I told them about their self But on the other corporate in a really nice but the manager there Tracy have a nastyatt

ebony c. | Overall Experience |
Clasificación:

I didn't mind using the uhaul storage space but I just couldn't afford it at this time..

carolyn j. | Reservation |
Clasificación:

Thanks for the wonderful service... that was provided

Nicole W. | Reservation |
Clasificación:

Tracie Bowman was fantastic! One thing after another went wrong with U-haul/our move from the beginning, but once we got to Tracie's storage facility things completely smoothly, all thanks to her!

Sheila W. | Overall Experience |
Clasificación:

Keep up the good work.

Bonita P. | Overall Experience |
Clasificación:

Was distraught when I arrived there.Hot,rejected from my sisters house.But u have a Young lady(Africa American)that worked that day,and she went far n beyond her duties.I appreciate her n Uhaul.

tameka g. | Reservation |
Clasificación:

The custome wasbeautiful it a new staff Worker everyone was patient even she took her time she wasn’t rushing me and I had a line out the door but they got us in and out

VICTOR D. | Reservation |
Clasificación:

Very good

BRIAN B. | Overall Experience |
Clasificación:

For the most part, everything was fine. My card somehow got deactivated but was deactivated with no issues. Would also think of charging less

BERTHA S. | Overall Experience |
Clasificación:

Greater accessibility for people with units on upper floors to and from cars, trucks or trailers

No se han enviado comentarios para esta ubicación.

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