El cliente no dejó un comentario.Jeanne S.
Customer Reviews for U-Haul Moving & Storage at Keller Lake
Maplewood, MN 55109
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jeanne Y.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.jill J.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Jeff M.
The only problem I had with this location is it was to hard getting in and out of the parking lot with the trucksAngela K.
El cliente no dejó un comentario.Hayden G.
El cliente no dejó un comentario.DARRYL L.
El cliente no dejó un comentario.Blai L.
There wasn't room in the lot to leave the truck after hours, so I came back the next morning to return during normal business hours (around 9am) so that someone could help me get it parked. There wasn't anyone in the office, even though the sign on the door said they opened at 7am. Eventually I found someone who worked/lived in the building. I think my knocking had woken them up, they came to the door in their sleep shorts and bra. They told me to just leave my truck where it was, which was blocking the gate/entrance to the storage lockers. While I was going through the return process, someone else pulled up and needed me to move so they could get to their storage unit. So they opened the gate for me, and I pulled through to let them pass. Then I got stuck behind the gate because it closed, so my partner had to go ask the same person from before to let me out.Rikka B.
Have a truck size that the customer reserved.Ebony S.
Shanita and the owner are both amazing. They were friendly and helpful. The lil Sammy moving truck was in great. Condition. It was easy to drive.Gladys F.
The woman who helped me through this experience was the best. Had patience with my questions and she was very knowledgeable.Estelle K.
always been impressed with the service here. I've used storage and rented both trucks and vans from them. Kayla is great, and the other employees are sharp as well. This is my 'go-to' local Uhaul. Keep on!ralph S.
The representative was friendly, location was nice and clean. Just would recommend more signage for where to park.Charles B.
El cliente no dejó un comentario.Rick W.
Had a very inappropriate encounter with an employeeâ€¦ I was very uncomfortable in the situation and will not be able to use this location againâ€¦ bummer, but that just should not happen and when I went back in the employee and the manager were laughing hysterically literally so obviously this behavior is supported by the leadership so that's just not ok with me!JACOB G.
El cliente no dejó un comentario.Mark B.
There was hardly any instruction given about the rental truck and what to do once you return the rental truck. Not the most helpful serviceDavid H.
Inform that they will get a text that will allow you to enter pics and confirm mileage/ fuel level. I was told to take pics but didn't know id get a text that would allow to enter info. Luckily i checked before i pulled off (i had already taken pics but retook them after i found text).Kimberly B.
El cliente no dejó un comentario.Tom O.
Reward your manager Kayla Meyers for her stellar customer service!JOHN O.
Kayla & the rest of staff was excellent! Absolutely recommend this location.Daniel J.
I don't have any suggestions. Staff was friendly and helpful. Everything was great!Stephen B.
El cliente no dejó un comentario.Andrew D.
El cliente no dejó un comentario.Marcellus T.
The only thing I would like to see change is having 24 hours access to my storageCarl G. | First Impressions
El cliente no dejó un comentario.Scott I. | Overall Experience
El cliente no dejó un comentario.tom K.
The customer service agent on site appeared to be under the influence of something, she could barely talk when returning the truck.When picking up my truck the air bag service sensor was on which and had me concerned about my safety, the seat handle to adjust the seat for comfort and safely operate the truck was broken. The dome light did not work. So I would not recommend this location. The best thing about the location was the customer service agent on site when I picked up the truck even due to the fact she never disclosed any of those issues with the truck which clearly reflects the trucks aren't properly inspected upon return.Sharmeika B.
the staff was very polite, helpful, and professional. and the unit was very clean. and the prices are affordable. and it's a good idea that you have a staff member on sight . very convenient for extreme emergencies. I'll differently refer this sight.MICHELLE M. | First Impressions
El cliente no dejó un comentario.Rick W.
El cliente no dejó un comentario.Kuol F.
The initial truck I reserved was unavailable. The site manager stated that the truck was stolen. There was little to no room. Returning the U-haul truck was a bit of a disaster in that sense that limited parking space was available in the area destination to return. The rental did not have a pull out walkway which I was in desperate need of...Gaofeng T.
No comment.Kimberly M. | Online Move In
El cliente no dejó un comentario.Dustin S. | Overall Experience
Truck smelled like an ashtray.Gary S.
El cliente no dejó un comentario.breunka l. | Overall Experience
The gal that helped me did a great job getting me ready and juggling many tasks. Thanks for the help!Zachary B.
El cliente no dejó un comentario.willard B.
Very helpful and very clean truck!Leroy A.
I needed to wait 20 minutes after store opening before anyone was there to provide me the keys, and when I tried to return the truck at a different location that was more convenient after being finished with the truck, I was told that there would be a substantial fee for doing so, and I needed to return to the pickup location.JD L.
El cliente no dejó un comentario.Tanika B.
El cliente no dejó un comentario.ROBERT N.
El cliente no dejó un comentario.Khayree D.
The front desk worker was very informative and helpful. Renting the U-Haul was an easy and convenient process.Vou V.
My partner stepped on a rusty screw sticking out of a board that was obscured by snow and directly behind the truck where the truck was parkedâ€"at the uhaul office. We subsequently saw numerous screws sticking out of boards behind where the trucks were parked. His foot was injured and his boot was destroyed. The response from the uhaul manager was extremely poor. While she ultimately apologized and refunded us the cost of the truck, her initial response was terribleâ€"taking no responsibility. My partner was still injured and his boots were destroyed, and we had to deal with the headache caused by this negligenceâ€"and all we got in response was a refund on the truck. Unacceptable. Will never do business with uhaul again.Laura S.
They were very helpful and this was a quick drop off.Sue Y.
I was screwed over by the gas mileage and they tried to charge me. Trying to get meto pay full price for 24 hours when it hadn't even been 12Stephanie C.
Make sure the gas tanks are full not at 3/4 so when bring back we know how much to put in...we filled the tankLaurie A.
I would highly recommend this facility great customer serviceALEXANDRIA H. | Overall Experience
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Nathan B.
El cliente no dejó un comentario.ARTHUR E.
They changed my location. I wish someone like a supervisor would call me.Theresa W.
El cliente no dejó un comentario.Jason K.
Friendly location to pick up from. Was in and out fast. Vehicle was in good shape and ran well. Vehicle was also clean inside and out.Sean G.
El cliente no dejó un comentario.Song L.
Kayla was extremely great to work with and made my experience one to remember. I hate moving in the winter time but would definitely go back to this location due to the services.Geoffrey B.
El cliente no dejó un comentario.AHMED Y.
I was asked to do all the check in stuff when I got inside the office, even though I did all of that with the "check in" feature.Alexander R.
El cliente no dejó un comentario.Janean B. | First Impressions
El cliente no dejó un comentario.Catherine X.
A ramp would have been nice but we got by.Scott N.
With the car everything is fine, only the customer service was too racist because I am MexicanMiguel R.
Really pleasant people to work withIsaac N.
El cliente no dejó un comentario.Gabrielle S.
El cliente no dejó un comentario.Glenn W.
El cliente no dejó un comentario.Scott H.
I had two storage unite so i canceled one and i kept the other one.RUAD H. | Overall Experience
El cliente no dejó un comentario.ADAM A.
El cliente no dejó un comentario.Myra S.
Excellent service. Easy and quick, no issues.Marcae B.
I had difficulty with creating a usernameGail S.
No problems or issues. The storage was what I needed when and where I needed it.Perry M. | Overall Experience
El cliente no dejó un comentario.Alexandria C. | First Impressions
We had originally wanted a truck from Hudson, WI. We were routed to two different locations to pick up our truck. Final pickup was in Maplewood. We were also quoted 1/2 the price and charged double what we were quoted even with returning the truck a day early. Not happy this time around. Customer Service was fine at locationNICOLE C.
Fix the App.wade N.
Dropped off was kinda confused. Too much of waiting for employees to assistance.Kue L.
El cliente no dejó un comentario.Tou lee X.
El cliente no dejó un comentario.Richard N.
El cliente no dejó un comentario.mike r. | First Impressions
Kayla was Amazing went up and beyond her pay scale of Customer Service. 100%Khloe B. | Overall Experience
El cliente no dejó un comentario.Perry M. | First Impressions
The automated U-Haul reservation system has some issues. It claimed I was not at the correct location when I was parked in front of the office with the street address listed on the building. The people who worked the location also had some issue with helping me solve that automated pickup and quickly used the information so that I could complete the process and was out in a quick time. They were kind and patient with my expressed frustration.Gustav H.
Equipment was clean & in working order. Woman who runs office needs to improve her professionalism.Lea A.
Check out app needs work, I couldn't upload a picture of the odometer even though your app was controlling my phone. I clicked on the checkmark and it would tell me to upload a picture. I had to call the office to checkout.STEVEN O. | Overall Experience
No parking and didn't receive my equipment I requestedTerence M.
El cliente no dejó un comentario.WALTER H. | First Impressions
Thanks for providing with the best customer service ever!!!!!MICHELLE J. | Overall Experience
El cliente no dejó un comentario.Daryl H. | Overall Experience
El cliente no dejó un comentario.Brian H.
Location was still closed at my reservation time. My movers ended up waiting for the manager to open the place so my move was delayed.John Roy E.
El cliente no dejó un comentario.Mike K.
El cliente no dejó un comentario.Charles K.
El cliente no dejó un comentario.William J.
The manager was fantastic! She was super helpful and very nice!! Thanks for helping a gal out. Shoot out to her for being awesome!!!Tawny S.
Good equipment-- good valueJoseph K.
El cliente no dejó un comentario.Kevin E.
El cliente no dejó un comentario.James T.
I don't normally ride in trucks, so I don't close the door accordingly. As a result, I was on the freeway when it seemed my door was not closed well. No indicator lights, but I did notice a difference. Also, I was not aware that furniture blankets were already in the truck. Felt sort of like a swindle when I realized it.Mikki M.
Maybe not have your gal there checking the truck back in to not be under the influence of something. Not a very professional experience. I do not mean to be a jerk about this but it kind of capped off a horrible rental experience.Kevin B.
Tire pressure was low per the dash indicatorJames B.
El cliente no dejó un comentario.Charles P.
El cliente no dejó un comentario.Steven V.
Kayla and Shinka were superb customer assistants compared to someone on the reservation desk who was extremely unprofessional.Melanie L. | First Impressions
El cliente no dejó un comentario.Gregory M.
Everything with the service was really good. Just keep up the good work. The woman was very pleasant and nice and the gentleman that was working with her was very helpful and pleasant also.Chaochi L.
El cliente no dejó un comentario.Robert B.
No issues with customer experience.Royal Prince S.
Nothing, it was great! At the location that is. Insofar as U-Haul itself I was very unhappy that I wasn't able to upgrade to a larger truck! I tried logging on numerous times and it wouldn't let me, I tried to get a code sent to both my email and my phone number, and neither would work. It was extremely frustrating and because of that I had to make two trips!Traci V.
Keller Lake Uhaul in Maplewood MN was outstanding. the problem I had was that I planned for and received a confirmation for a different location that was closer to my storage unit in Cottage Grove, MN. I was suppose to get a call from acorn storage on West Douglas road in Cottage Grove MN. So I showed up in cottage grove not knowing my reservation haf been switched. I wasted 15 miles there then had to go another 20 miles to get to Maplewood where my truck was reserved then i had to drive another 15 miles to go to my storage unit that was less than two miles from the acorn storage in cottage grove 30 miles round trip then another 16 miles to return the Uhaul truck. Everything was good at Keller Lake Uhaul in maplewood just the unplanned reservation change and the logistics of an additional 35 miles in in my personal car and the additional 35 miles added to my rental at $.79/mile plus the additional gas for both on an already stressful day didn't sit well with me. I had a confirmation notice saying i was set in Cottage Grove MN. It seems like I was switched because Keller lake was open on Sunday and Cottage Grove never called to confirm or verify before on Friday or Saturday being they were closed on Sunday.Jason H.
My invoice reflected estimated miles, not actual miles. I should be getting a reduced invoice. Please confirmSteve B.
El cliente no dejó un comentario.Barbara T.
This young lady was very busy and worked quickly and was so helpful and friendly.Beth F.
El cliente no dejó un comentario.Lisa T.
Staff is friendly and helpfull, access was important. Gracias.david f. | Overall Experience
El cliente no dejó un comentario.serita g. | First Impressions
When I signed up for move-in it was indicated that there would be a new lock located inside the unit for me to use, however there was no lock. When I moved on, the office was closed, so I could not get one. My unit is 306 if someone wants to place a lock on it for me.Nicholas M. | Online Move In
El cliente no dejó un comentario.Alexander C. | First Impressions
Staff was Awesome!Eric G. | Overall Experience
El cliente no dejó un comentario.ALEX C. | Overall Experience
El cliente no dejó un comentario.STEPHEN D. | Overall Experience
El cliente no dejó un comentario.Martha G. | Overall Experience
El cliente no dejó un comentario.Marcae B. | Online Move In
No commentLucille A. | First Impressions
El cliente no dejó un comentario.MARK W. | First Impressions
El cliente no dejó un comentario.Kynethie J. | First Impressions
El cliente no dejó un comentario.Amanda M. | Overall Experience
an old pallet was left in my unit, otherwise everything is great!Cassandra M. | Online Move In
Kayla is an awesome staff!Alexander C. | Overall Experience
Kayla was a awesome help, from renting units to renting trucks. This is forever my go to uhaul !!That One Guy and The Chick L. | Overall Experience
El cliente no dejó un comentario.Emily J. | Overall Experience
Ashley is freaking awesome and is always quick to help when neededlisa f. | First Impressions
El cliente no dejó un comentario.Andrew J. | First Impressions
Friendly, staff very helpful, more detailed photos an description of the units size an location before Purchase.Tiffany S. | Online Move In
El cliente no dejó un comentario.Larry M. | Overall Experience
El cliente no dejó un comentario.DANIEL W. | Overall Experience
OK so far, unless I get a $9,000 charge on my credit card out of the blue. SO I'll let you know in a few months when you guys haven't decided to charge me any convience fees, taxes, or surchargesEric T. | Overall Experience
I need 24 hour access so please contact me at 6515153065 to discuss this issue RESPECTFULLY THOMAS JONATHAN DELOYEthomas j. | First Impressions
Friendliest, nicest staff!Nancy H. | First Impressions
I held my storage unit for a little over a year and a half, and I never had any problems. I was even comfortable leaving my stuff there while living in Texas for a few months. It was a great! I appreciate the staff there. Gracias.Gabrielle G. | Overall Experience
Very knowledgeable and courteous staff members greeted me upon arrival exceptional service 👍🏾Maurice W. | First Impressions
El cliente no dejó un comentario.Sheng V. | Online Move In
El cliente no dejó un comentario.paul f. | Overall Experience
I've had very positive experiences with the Keller Lake U-Haul. We've been storing our hockey boards there in the offseason for that past 7-10 years. I was disappointed to learn that I couldn't rent a 15' truck from them this year and had to make a trip to a nearby U-Haul outlet to get a truck. When we got to Keller Lake i was intrigued and angered to find both of their 15 foot trucks parked there. I will continue to rent space and trucks from them in the future but will need to push a little more regarding equipment availability.MARK W. | Overall Experience
Happy with the storage unit/free month! Customer service was incredibly slow..Nora T. | First Impressions
El cliente no dejó un comentario.ANGELA B. | First Impressions
Staff was very kind and helpful! Definitely would recommend! Location is easy to get to and everything was clean on site.Ciara W. | Overall Experience
In the winter I had trouble getting the handle to slide over. The workers were helpful and came right out to help me slide it over. Great customer service.Vivki F. | Overall Experience
El cliente no dejó un comentario.Judith F. | Overall Experience
Kayla was very helpful and friendly!Twyla H. | First Impressions
The office hours were never consistant, every month was some type of pronlemnicole w. | Overall Experience
El cliente no dejó un comentario.kimberly m. | Overall Experience
The staff was super friendly and helpful.Ciara W. | First Impressions
I should have received some form of compensation for the damage to my property that was stored at this facility. I will never rent anything from UHAUL ever again and will instead opt to do business with one of your more competitively priced climate controlled competitors i.e. Extra Space Storage. I spent several thousands of dollars in rent for my unit at this facility over the course of multiple years and was regularly charged ridiculous late fees for being just a few days late, even in the case of extreme circumstances such as holidays, being out of town, Covid-19, or simply forgetting. In spite of the fact that I was a long term customer normally in good standing who spent thousands of dollars in rent, staff would almost never waive the late fee and offered me nothing more than an insincere apology when my unit became infested with rodents and thousands of dollars worth of personal property was irrevocably damaged. NEVER AGAIN!FRANCESCO E. | Overall Experience
cons: i was a bit hesitant since it was an outdoor storage. seems like mice did get into some stuff but i was anticipating that to happen since it is outdoors. pros: the staff are great. nice and friendly. affordable.Nou H. | Overall Experience
I had my storage here for almost 4 years. Never had any problems with anything. Easy to pay online. Would totally recommend this location. If you want clean, well lit and affordable storage, this is the place for you. I had 24 hour access and it was worth it. 10/10GRETCHEN J. | Overall Experience
Lotta of valuable stuff Damaged by mice.Matthew m. | Overall Experience
El cliente no dejó un comentario.Emily J. | First Impressions
El cliente no dejó un comentario.Heather F. | Overall Experience
Love the service I received if needed again I will returnTalisha M. | Overall Experience
When I moved out my fridge Locker I found mice droppings everywhere. I wasn't expecting that with the enormous rate increases I experience throughout my time. Changed my lock without notifying meSHANON C. | Overall Experience
Need to have 2 people working there. Lost $125 mistakes were made and no refund given. Storage area garbage and nails everywhere. No going there again, going to White Bear Ave Location instead.Saly S. | Overall Experience
The facility was well maintained and I have of good things to say about it.sharon g. | Overall Experience
This was a good experienceHENRY R. | Overall Experience
excellentdennis l. | Overall Experience
The man had a lock on my unit after I paid for it when I pulled up it was after hours lucky he was still there or I would had to pay for a uHaul I brought back on time and I’m in a handicap ‼️🙄Diamante J. | First Impressions
Keep up the good work.dennis l. | First Impressions
My storage were broke into I wasn’t event reimbusted for the rest of the month Over 20.000 was stolen the surcerity camera wasn’t on the Storage the storage ripped me offglender a. | Overall Experience
Friendly, helpful, diligent, professional and they always have gone out of their way to resolve any issues that may occasionally arise. I would highly recommend this group and the facility.RUSSELL V. | Overall Experience
The young lady was very helpful, and friendly. The storage unit did need some spider webs removed from the outside door. But everything went well, and she explained the information clearly.lakesha j. | First Impressions
Really helpful staff - I qualified for a free month of storage with my Uhaul rental but ended up needing two units and the woman I worked with in the office gave me both of them free for one month!Megan S. | Overall Experience
The young lady that helped me so much.ebony j. | First Impressions
noneTHOMAS D. | Overall Experience
We arrived early 10 minutes before 7 and the lady in the office did not open the door until exactly 7 even though it was chilly outside and we were cold and waiting to get in.then she showed me the stVictoria R. | First Impressions
Location = convenient. Staff = friendly. Facilities = not well kept. Our belongings were littered with mouse droppings and urine. Uhaul trucks are parked in front of units and everywhere.Kong H. | Overall Experience
The doors don't open. Usually you can't get ahold of the office.Tamura N. | Overall Experience
Staff was very friendly and accommodating. I needed some flexibility with timing and they were very helpful. The place was dirty with stuff lying in the pathways and broken glass in many areas.MICHAEL R. | Overall Experience
Great servicePaola C. | Overall Experience
Didnt knowxwhat storeage was openScar-Lar J. | First Impressions
Sammi worked well with my needs. His staff is very good and attentive.Matthew C. | Overall Experience
Amazing service...thanksRAY L. | Overall Experience
Sam is an excellent manager friendly outgoing but strict. On a one-to-ten basis I give Sam and 9BILL F. | Overall Experience
Employees constantly Park U-Haul trucks in front of my unit door making it inaccessible. Often we're not in the office when I needed to use the men's room. Could not print me a receipt upon check outjohn c. | Overall Experience
good jobKa Ying Y. | Overall Experience
Smooth handling and quick serviceNicholas C. | Overall Experience
Easy, friendly check in. Would've been perfect but the door to my u it is in poor shape, hard to put up and down. Also had to clean up the unit a bit before I used it.Roni B. | Reservación
I reserved a 10x30 unit. I called the day before and was told it was available. I gave them my cc information to hold it, however, when I arrived, I was told the largest unit they had was a 10x20.Brent D. | Overall Experience
I decided not to take a unitCharles V. | Reservación
Just didn't need the space anymore....Kip K. | Overall Experience
Marilyn was so helpful and cheerful she made me feel like she really cared and helped so much.marybeth h. | Overall Experience
Awesome staff!Peter R. | Overall Experience
We arrived about an hour before closing. The person in charge walked us thru the process, showed us on the map where our room was and where we could leave the trailer after we unloaded it.Rose W. | Reservación
Joseph was very understanding and absolutely exceed expectation.Tyler W. | Reservación
The staff were great to work with.MONTY F. | Overall Experience
I believe I was over charged on my card for my truckian d. | Reservación
Old beat up units. They nickel and dimes you. Rent=1 card to get in the gate. (No code). Want another card, more $$$, want to get you stuff after 7, more $$$- found a better place for less $$$Jason F. | Overall Experience
Poor lighting, bad maintainance on the unit (the walls were bowing in, and our unit was broken into at one point. A small item was take and tubs and boxes overturned. We would never recommend them.rachel g. | Overall Experience
Since this will go straight in the trash all ill say is disgusting and very disturbing. Very disappointed. Will NEVER use this place again.richard v. | Overall Experience
WATER AND RODENTS. WOULD NEVER RENT AGAIN.CAROL M. | Overall Experience
Service provided was excellent and so was the staff.Nicole M. | Overall Experience
Servicios adicionales en esta ubicación
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