A part of my car was stripped. Costed me a lot of money to fix.Raymond O. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Kanis Rd
Little Rock, AR 72204
(W Of Rodney Parham Rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.KYLE O.
El cliente no dejó un comentario.Charles C. | Overall Experience
El cliente no dejó un comentario.SHIRLEY M.
Great service !!!Kent G.
I was shocked that no employees were wearing masks. Even if they were vaccinated, acknowledging a global health crisis by making the public feel safe should be a priority.Andrew P.
I explained to the customer service representative on the 1 800 call while reserving the the equipment; the make, model, size and tow capacity of my vehicle and hitch. She said nothing to me about the hitch ball size and drop inches needed on the hitch. I arrived at home Depot and my hitch didn't fit any of the tow equipment. The U-Haul location didn't sell the side I needed ðŸ˜¥. I had to go to home Depot for the hitch-ball and O Riley's for the hitch. I made it back to the UHaul location 2 minutes before they closed after all that shopping. The U-Haul employees at the store were very nice, patient, and helped install everything. If the 1 800 call center would have informed me, I would have arrived at the U-Haul store with the proper tire hitch. I think the people taking 1 800 reservations shit be more knowledgeable about the equipment that they are reserving for customers. It was raining and unnecessarily stressful. They almost closed before I could get the equipment. It was tough.MARQUISE B.
El cliente no dejó un comentario.Robert G.
My only complaint with U-Haul is that it is impossible to get someone to answer the phone.Ann F.
El cliente no dejó un comentario.TERRY A.
El cliente no dejó un comentario.EDWARD P.
I was happy to get a free storage unit to put my furniture in until I can get it in my place.BERNICE R. | First Impressions
Think about increasing the size of your staff.PAUL W.
El cliente no dejó un comentario.LAKESHE D.
Pay attention to detail. I had ordered an Appliance Dolly and received a utility dolly, which I had no need for. but was still charged.SHAYNE H.
El cliente no dejó un comentario.CLIFFORD S.
El cliente no dejó un comentario.RUSSELL H.
El cliente no dejó un comentario.BRENDAN M.
Very sweet lady who answered all my questionsSierra H.
El cliente no dejó un comentario.ANTIONETTE H.
I was traveling to Dallas and back with a trailer and thought I would need to change to a tow dolly for the return home and asked would I have any problem, they said no. Well luckily I didn't need to because AR customer service is ðŸ'¯ compared to TX, they were rude and had the worst customer service I have ever encountered. And when I got home my u-haul was closed and the return equipment app wouldn't work, so I had to leave the trailer and called the 800 customer service to advise them of the issue. I was pleased to see the next day I had a email with the charges and I was NOT overcharged for the return. I was truly happy with the rental.MONICA D.
El cliente no dejó un comentario.Willie P.
El cliente no dejó un comentario.Hilda P.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.MICHELE S.
I have used this location many times and I have always been treated well.RAY F.
El cliente no dejó un comentario.stephen L.
UHAUL is the best! NEVER, EVER use budget or penski. YOU WILL REGRET IT!STEPHEN B.
I tensed out the trailer before return and was still charged $25 cleanup probably for what would have been a 10 minute power wash tense. Way overcharged.WILLIAM L.
Extraordinario servicio al clienteCHARLENE M.
They were great especially in assisting us with hook ups and loading my car. I would definitely recommend them. Great customer service.RAMONA D.
Facility is dated but check in was fairly smooth.Melvin D C.
El cliente no dejó un comentario.SAIED Z.
I was unhappy with the fact that your system was down and I had to pay cash. This necessitated me buying insurance with cash which I normally would not have done because my vehicle and trailer would've been covered by my USAA credit card. That's the fact that your system is down cost me $40THOMAS M.
El cliente no dejó un comentario.LYNDSEY E.
El cliente no dejó un comentario.Kyria D.
It was perfectMARTILA B.
Lowell (?) already had us checked back in by the time we parked the trailer on our return. Appreciated the quick process.KERRI H.
El cliente no dejó un comentario.Stephanie M.
El cliente no dejó un comentario.TERENCE F.
El cliente no dejó un comentario.Tetrica Lanell S. | Overall Experience
El cliente no dejó un comentario.Dwight J.
El cliente no dejó un comentario.DENNIS A.
I always get excellent service from this location. The woman at counter and man who attached trailer in yard were both very courteous, efficient and helpful. Very easy experience.Michael B.
The gentleman who helped get the trailer off my vehicle was really rude! No customer service at all!!!!Arianna P.
El cliente no dejó un comentario.ALEXANDER K.
Only complaint I have is I called uhual in Sherwood Arkansas to reserve my truck and trailer. Get there to find out truck and trailer is in little rock Arkansas. Was not told that over the phone during reservations. But overall experience was excellent thank you.TERRY A.
El cliente no dejó un comentario.TERRYL B.
Did not have all the furniture pads ordered.Chelsey T.
El cliente no dejó un comentario.QUINN D.
Great customer service...very impressive folks. Thanks U-Haul.MICHAEL W.
El cliente no dejó un comentario.Tewalla R.
Don't know of a thingLAWRENCE M.
Incredibly long wait. Employees didn't even acknowledged the line of 8+ people or apologize for the wait. I reserved my truck in advance and still waited more than 30 minutes in line. At drop off, my husband was the only one in the store and still had to walk up to one of the employees to get their attention only to have them push him off on someone else. We had already checked in the truck and simply needed to give them the keys but that was apparently that was too difficult for the employee to understand.Joshua G.
El cliente no dejó un comentario.LEWIS H.
El cliente no dejó un comentario.REGINALD C.
Customer service was decent. However, THE PERSON WHO PUT THE TRAILER ON DID NOT SECURE IT CORRECTLY. I ALMOST ENDED UP IN A SEVER ACCIDENT ON THE I-430 BRIDGE WHEN THE TRAILER DISLODGED FROM MY VEHICHLE, CAUSING ME TO DRAGE IT THROUGH IT CONSTRUCTION SITE ON THE BRIDGE. I HAVE CALLED SEVERAL TIMES AND STAYED ON HOLD FOR OVER 30 MINUTES TWICE WITH NO PERSON ANSWERING. Absolutely the worst experience I have ever had with a rental company.ERIC N.
I reserved a appliance dolly on friday but they gave it away so there was no dolly at 9 am. It was not a pleasant experience!Owen G.
Nothing - the staff was great, drop off took no time at all. Very friendly and accommodating.JOSHUA B.
El cliente no dejó un comentario.Christopher H.
Keep doing what you are doing.JEROME H.
Great service - easy in, easy outKEVIN G.
El cliente no dejó un comentario.ALAN M.
El cliente no dejó un comentario.KIMBERLY S.
Not anythingRICKEY H.
Stop stealing out of town renters trailers.KEITHRASHAWN D.
To high no speacilCharles C. | First Impressions
El cliente no dejó un comentario.CODY D.
Charge me the correct rate.LEJUAN W.
El cliente no dejó un comentario.KAREN M.
El cliente no dejó un comentario.RUTH E.
El cliente no dejó un comentario.WANDA D. | First Impressions
El cliente no dejó un comentario.ERICA C.
1. They would NOT install a trailer hitch, was to much trouble; They said it would be TWO weeks before they could install a trailer ball/hitch, forcing me to rent a large truck.RAY T.
El cliente no dejó un comentario.QUINTON G.
El cliente no dejó un comentario.AMMON H.
Answer the phoneSHAKANA A.
El cliente no dejó un comentario.Beth E.
Clerk was polite, and very helpful. Quick, easy drop off.DEARTHUR J.
My mileage wasn't correct and even though I informed the lady at the counter i never received the text she basically still said oh well there was nothing she could do so I'm telling her if i used 40 miles how could that be a half a tank of gas!!! She wasn't hearing me I'll never use them again this time something small next time something major no thanksAntoinette H.
El cliente no dejó un comentario.LAMONT P.
El cliente no dejó un comentario.TAMIZENE S.
Inside of the interior of the truck was not satisfactionDEVERICK G.
The staff was very friendly and got us checked in and out the door in minutes!STEVEN C.
El cliente no dejó un comentario.Keith S.
The front desk employee was not personable or helpful. He did not offer suggestions or work to accommodate us after letting us know that we could not have a 20 ft truck for my 2 day rental thus causing us to take several trips and increase milage for something that was right in the city!! We ended up with a 15ft truck which was not what I ordered and a bill of almost $500 because of these multiple trips. I called to speak with a manager but no one answered after being on hold for 33 minutes!!!!! Poor service this time Uhaul!LAMAR J.
I called to check price of keeping rental late and was told as long as I returned by 7 pm it would not be a charge and they charged my card anywayCynthia T.
The process went great and everything worked.JIM H.
Awesome staff, treated with respect and very friendly! Truck was ready, clean and everything i needed.MARSHA W.
Always reliable and helpfulROY S.
Nothing. My truck was ready when I arrived. Glad I reserved.MARILYN T.
El cliente no dejó un comentario.Rachel M.
El cliente no dejó un comentario.Barbara S. | First Impressions
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Chad C.
El cliente no dejó un comentario.david W.
Nothing; always an excellent experience.Roy S.
El cliente no dejó un comentario.WILLIAM K.
El cliente no dejó un comentario.JAYDA W.
The man at the counter was gruff. The return chevk in person was friendly, and efficientIRA M.
Brake like was working when I picked the car hauler up. During use it stopped illuminatingLESLIE S.
El cliente no dejó un comentario.geremy H.
El cliente no dejó un comentario.ORLANDO M.
El cliente no dejó un comentario.DANIEL W.
El cliente no dejó un comentario.RUFUS B.
El cliente no dejó un comentario.karl C.
Thanks Antonio 😊..martina e. | Overall Experience
El cliente no dejó un comentario.David w. | Overall Experience
El cliente no dejó un comentario.jack h. | Overall Experience
Antony makes all the difference for this location. Great attitude.THOMAS G. | Overall Experience
Your GM is a racist. She was very rude to me and she refuse to respond to my emails or ones from my family. I paid you all for about three years, and when i was hospitalized for emergency surgery, my daughter asked for a possible ext. Dhe even had a letter from my doctor. Your female GM said, I don't care if she is sick. She has to pay. My daughter never said she would pay, only asked for a few days after the 3rd. So, no I will not be telling anybody about how good you are. You all should be ashamed. She is a rude, racist who does nit have a heart of compassion. I paid, yes I did!deborah w. | Overall Experience
El cliente no dejó un comentario.THOMAS G. | First Impressions
Only thing I didn’t like was I checked out on the 30th of October and my bill wasn’t due until the 3rd of November and I still got changed for the whole month of NovemberMecca M. | Overall Experience
I love uhaul!Candice M. | Overall Experience
I visited Uhall on the ninth of this month, as usual to pay my bill or earlier, italk to one of the supervisors about what kind of help that they were doing for their Customers due to Covid 19, he only offered me late fees coverage, that's not a issue i am never late been using the storages for three years was having problems cause i am now unemployed, couldn't GET ANY HELP UNBELIEVABLEchyrel h. | First Impressions
Good for storage but the price was just tooooo much. I found a huge storage with all of the amenities etc and it's just $55 other than that it was not so bad and it worked while I needed itASHLEY H. | Overall Experience
El cliente no dejó un comentario.Amy B. | Overall Experience
El cliente no dejó un comentario.Valorie F. | Overall Experience
El cliente no dejó un comentario.Valorie F. | First Impressions
El cliente no dejó un comentario.kaverick h. | Overall Experience
I’ve used this location for years off and on and have always had a good experience.CHERITH B. | First Impressions
I’ve used this location frequently & have always received excellent service.Joe L. | Overall Experience
El cliente no dejó un comentario.Jeff B. | Overall Experience
The staff was very friendly and helpful. Antonio was especially friendly and helpful- he went out of his way to make sure I was taken care of.TRAVIS MATTHEW S. | First Impressions
Marshall and Antonio where great in helping get me checked in and set up in the storage unit I needed! Great assets to your location!!Jason R. | First Impressions
Superbly helpful and friendly I couldn't of asked for more. ¡Gracias!Dustin T. | First Impressions
Very helpful, friendly employees!! I would absolutely recommend this facility to anyone in need💯Kayla Z. | Overall Experience
The staff was great! Very friendly and helpful!!Kristin M. | First Impressions
The employees were very friendly and helpful, but the facilities seemed to have many issues. A lot of interior lights were burned out on multiple occasions when we visited, the gate to access the storage building area was always open when we visited, we noticed rat poison laying around, multiple units near my own had cards on the door that said they had mold growing inside and remained that way the entirety of the time I had my unit, and the insulation on the ceiling in my unit was falling apart so badly that all of my items had to be cleaned off upon removal. As I said, the staff was always kind and helpful, but the facilities could use some better upkeep.Melissa J. | Overall Experience
El cliente no dejó un comentario.JOHN N. | Overall Experience
I had a free one month storage as a bonus for renting from Uhaul which in itself was a plus. The staff went above and beyond in networking for me to help sell the fridge I was storing, saving me storage fees. I am very grateful to them for their efforts and time. It is a blessing to have caring people, especially during the time of a stressful move. Thank you again management and staff of Kanis Rd store in Little Rock.William K. | Overall Experience
Antonio is the best. He helped us in so many ways we can not thank him enough!James K. | Overall Experience
My only complaint is that the outdoor access storage unit I reserved online was not actually available when I arrived. There were indoor and larger units available, just not what I asked for or what was confirmed online. The storage unit I ended up with was $30 more per month, which will add up over time. I was told that the U-Haul website confirmation doesn't necessarily mean anything for the local U-haul businesses. I've had this problem before where the right hand doesn't know (or care) what the left hand is doing. The local folks did try to accommodate my exist request, but it would have meant going to a different branch/facility, one further away from my residence. The average rating is for the complete (and final day of the) U-Haul experience.Joel E. | First Impressions
This is a great place for storage!demetria w. | Overall Experience
While the staff was mostly friendly. One in particular name Antonio Cokley. The cleanliness of the place and security of the place could be better. I pd for 24-Hour access, the security gate was not cEVELYN M. | Overall Experience
Top notch team at this U-Haul -- friendly and helpful.Brock M. | First Impressions
No complaints. Was treated with respect. Everyone was helpfulAndrea D. | First Impressions
Two members of the team assisted me at a time that was stressful for me. The manager/owner was very calming and patient which helped to relieve some of my anxiety.Donna N. | First Impressions
Everything was great!Jeff H. | Overall Experience
Have no commentsLawrence T. | Overall Experience
John was great. Helped me solve a problem with a reservation with ease. Huge property with plenty of room to turn around, park, and manage my trailer and vehicles. Best U-Haul I've been to ever.Jeff H. | First Impressions
The manager Coley handle my business very prompt and professional but I was shocked when he told that this location didn’t offer a storage free for the month when you rent a truck..Lawrence T. | First Impressions
They made sure everything was taken care of in a quick manner. I didn't have to worry about anything. Please give this location a raiseGregg F. | Overall Experience
Everything went great! Great customer service and great people. Thanks for all the help.Glen S. | First Impressions
NingunoJACKIE J. | Overall Experience
the staff at uhaul was very helpful and professional.Dallas I. | Overall Experience
The $30 late fee on the 3rd day after your due date is like racketeering other storage facilities charge a $1 a day when late.toiya M. | Overall Experience
Graciasneta d. | Overall Experience
Great jobmichelle l. | First Impressions
My experience at this u-haul has always been good. Friendly customer service.kelly c. | First Impressions
I would recommend this Uhaul if you're in need of a storage or a truck if or when you move. The staff was always friendly and helpful.karla K. | Overall Experience
I ended my contract mid month and was expecting a pro-rated refund of the last month paid. That would be my only gripe and they raised my fees 2 months into my agreement. Bait and switch.Brent B. | Overall Experience
The staff could not have been any more courteous, helpful or accommodating. My UBox storage arrangements/needs were anything but ordinary, but Allison and her team made it easy every step of the way.Mary T. | Overall Experience
I've done business with this Uhaul several times and never had a problem.David C. | Overall Experience
It was a good experienceMarques O. | Reservación
They are always great with my needsMIA S. | Reservación
Everything was 👍🏾Taylor W. | Overall Experience
We had a great experience until we moved out. Our card was ran for the whole month with no prorating options. That is a cheap way to do business. U-haul should really look at amending the policy.Katelyn C. | Overall Experience
I'm always impressed and pleased with the service here! Very friendly staff that's fun to interact with!Robert S. | Overall Experience
The staff was so slow at getting to the customers in the lobby. The older lady in the store has the most nastiest attitude I've ever seen. She was rude, disrespectful, and not polite at all.Jasmyne B. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!