Best storage facility I have used. Friendly and helpful staff.Michael R. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at kaliste Saloom
Lafayette, LA 70508
(Next door to St Pius Catholic Church)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kimberly D. | First Impressions
Great customer service !!DAWN S.
Awesome location! Customer service representatives all deserve a raise!!!!! Like actually give them a raise!!! :DNICHOLAS L.
I had a great experience! I accidentally put my pick up for 9 pm instead of Am and the guy behind the counter fixed it with no problem and I was in and out in less than 10 minutes. Very fast and friendly!Jamal S.
El cliente no dejó un comentario.TED S.
El cliente no dejó un comentario.Terri C.
El cliente no dejó un comentario.Floyd C.
El cliente no dejó un comentario.JENNA W.
We were very disappointed, not in kalistee saloom location, but with our original reservation. We reserved at 15ft truck for 24/7 mobile pick up. We were sent a confirmation email to pick up at 8am aug 1 at fun jumps in Lafayette. When I made it there, I was having trouble finding the â€œpick up my truckâ€ option on my desktop. I wasted time on the app for about 15 min. I realized someone was at the fun jump business. She informed me they are not open on Sunday's and they didn't have a truck for me. She looked up my name and saw that my order for a truck had not been assigned yet. No one reached out to us to tell us any different than to pick up at that location at 8am. I then had to cancel that order and create a new one. Our only option was a bigger truck at kalistee saloom. I wasted about two hours in this process. Had people at my house ready to help us move.JAMIE J.
El cliente no dejó un comentario.Morgan W. | Overall Experience
First of all. The employee left her keys on my bumper which miraculously made it to my house still on the bumper. This caused me to make an extra trip to the uhaul store to make sure she got her keys back. Then 4 1/2 hours later after we loaded the trailer we realized This facility allowed us to rent a trailer with steel showing on one tire. Luckily we noticed before we began the 3 1/2 road trip but it took 4 hours for roadside assistance to change the tire. This put me 4 hours behind schedule but not a single person at uhaul seemed to care. They literally acted like- oh well. I was ready to pull out at 12:30pm but did not end up leaving until 5pm. I cannot imagine how terrible this would have been had it been a mechanical issue with a truck that left a person sitting on the side of the road in 100 degree south Louisiana weather.AMANDA K.
Great Service. Mr. Bailey was very professional. GraciasBRYAN L.
I had a reservation and couldn't get a truck at all until tomorrow morning and then all they had was for me to use a cargo van and charge me more than what I would have paid if I had a truckWADLEY M.
You gave my reservation away when I had already checked in and was awaiting my movers to help.Catherine L.
Drop off was quick and very convenient.Jonathan S.
When I arrived at the drop off location it took them 37 minutes to unhook the trailer and check me out when I confronted the individual I was told that they were short staffed there was a Q about four other cars waiting behind meERIC H.
Customer Svc Rep was very courteous and helpful.ROY W.
The Uhaul team member, Ms Guidry, was fantastic. Friendly, helpful and knowledgeable. She made the pick up experience easy and had me ready to go in no time at all. She was clear and concise about the rental agreement, helped hook up the trailer and made sure I was good to go. The trailer was great too. No issues.Robert O.
El cliente no dejó un comentario.Dana C.
Chelsea was so sweet and kind!Edward S.
El cliente no dejó un comentario.brittany g. | First Impressions
El cliente no dejó un comentario.GRAHAM B.
Nothing. Staff provided excellent serviceSTEVEN H.
El cliente no dejó un comentario.Nekeisha T. | First Impressions
El cliente no dejó un comentario.Nekeisha T. | First Impressions
El cliente no dejó un comentario.Nekeisha T. | Overall Experience
The employees were really accommodating and helpful. They made the rental something of ease.WILLIAM M.
Your technology for fast check in didn't work.JOSEPH B.
El cliente no dejó un comentario.Denisha H. | First Impressions
They go above and beyond. Facility is super clean.Amy F. | Overall Experience
Everything, those stores was great but the whole experience was horrible. Yall messed up my reservations and got to my destination 3 days late, customer service people was rude and not knowledgeable. Tried to give me a uhaul 1hr n 45min away n still charge me for mileage. The lady at Acadiana stor n lock in New Iberia went above and beyond to try n help.This is def my last time using uhaul ever. In this location the workers was great, it just my overall experience was badCOREY G.
This location rocks! Easy in and out every time.Joseph W.
Great STAFFMarcella C. | Overall Experience
Could have a little more people working Uhaul is very busy and people are always in a hurry Need to make a comment on the Lafayette, La location I picked up the truck. I dealt with a young man named Tyler. He was a true gem of a person to deal with. I hope U Haul knows how good of a job he does for y'all Thanks Tyler !!!CURTIS N.
The manager was very helpful and polite. He deserve a big raise. Everything was fine.DIANNE T.
The truck rattled terribly more than usual sounded like it was on it's last leg.Glen D.
El cliente no dejó un comentario.Kendall S. | First Impressions
El cliente no dejó un comentario.DOYLE P.
El cliente no dejó un comentario.MARK H.
The girl that helped me inside was outstanding! Friendly, helpful and quick and getting everything done!! You don't see that often and you are blessed to have her as an employee. I have been to this location numerous times but she was 10 times better than anyone else that ever helped me. I wish I could remember her name but was too stressed that day to remember. but i picked up my van Thursday night at 6!KATHERYN S.
Local office and facilities were excellent but reaching a local person is a loooooong pain. Being routed to the national phone bank when you have a question or need to discuss with a local person is a pain.Fred D. | Overall Experience
Fantastic service, quick in and out that's what I like.JOSEPH W.
El cliente no dejó un comentario.PATRICK P.
At times it was difficult to find a worker, but as many businesses are suffering Covid 19 work shortages it is well understood and acceptable.John D. | Overall Experience
El cliente no dejó un comentario.CAMERON M.
El cliente no dejó un comentario.LISA W.
This location was amazing, but Uhaul as a company needs to get their act together. They didn't have any of the equipment we rented other than the truck. I booked a pickup time for 7 AM and they moved it to 9 AM without advising me. Their moving helpers website doesn't verify if the movers have insurance. At least the employees were apologetic.Michael W.
Staff is great!Jay R. | Overall Experience
Really liked the friendly personnel. Was courteous and helpful.Linda C. | First Impressions
El cliente no dejó un comentario.ALLEN T.
El cliente no dejó un comentario.Ayana J.
Offer shuttles to the airportRichard S.
El cliente no dejó un comentario.Giovanna R.
Excellent customer service.MICHAEL B.
Excellent customer service and assistanceChanci S. | Overall Experience
El cliente no dejó un comentario.WILLIE W.
Keep your employees Happy.CHRISTOPHER S.
They didn't have all equipment requested but overall everything else was fineKERRIE P.
The staff provided excellent service. Very friendly and knowledgeable.Michael D.
everyone from time of pick up to drop off was great and would not change the experience y'all have going on there .James R.
El cliente no dejó un comentario.William S.
I have been sitting on hold everyday since Wednesday trying to speak to a live person but after 30-45 minutes on hold I give up each time. I need someone to contact me immediately 970-744-1668Kim B. | Overall Experience
This location was nice - wasn't exactly sure where to drop off the return as the 4 hour drive was in the rain & pretty stressful...I'm sure I just overlooked it. When I stopped - the young man I encountered was wonderful - he saw I was feeling pretty rough & just took over - checked everything in - he handled it all - very nice & polite. So...the people surrounding your pick up & drop off locations were WONDERFUL...the online reservations part HORRIBLE & I spend almost 30 minutes on hold for a rep to answer the phone when I had a question about my account...your chat is just as aggravating - took FOREVER for a rep to reply. Incredibly frustrating. If not for the ladies at the pick up & the young man at the drop off being so kind & helpful - I would have never rented from U-Haul again.KATHERINE H.
Very sweet customer service. Try their best to help accommodate your needs. Highly recommended.ANGELA L. | Overall Experience
El cliente no dejó un comentario.Miguel L.
They did have pet hair in u haul but other than that everything was goodDWAYNE P.
As expected, went smoothlyMarshall C.
El cliente no dejó un comentario.LATOYA C. | First Impressions
The mobile app is useless. An employee who was there after hours suggested just going through the Uhaul website. That worked much better. The employee also suggested taking pictures of the damage on the truck not marked already by an X by Uhaul. There were several taken, but it's unclear how to get that information to Uhaul.Steven D.
The guys that helped were a great help!Jerri B.
El cliente no dejó un comentario.DAMIEN C.
El cliente no dejó un comentario.STEPHEN H.
Nice storage. Clean and very convenient.Mary C. | First Impressions
Nice facility with helpful employeesRobert R.
Great peopleJAMES I.
El cliente no dejó un comentario.CHARLES B.
Chelsie was so KIND and helpful..If I had a business and needed a customer service person, I would try and take her for my Business!!MICHAEL L.
El cliente no dejó un comentario.MELANIE L.
Provide better customer service, guarantee a service as specified, answer phone calls from customer instead of letting the phone ring constantly and we get put back in a que and sent to the wrong department and the process starts all over again. Last but not least have enough equipment to accommodate your customers. I will never use Uhaul againCassandra B.
El cliente no dejó un comentario.RODNEY S.
El cliente no dejó un comentario.Dominick F.
Earlier opening hoursPaul D.
El cliente no dejó un comentario.rebecca c. | Overall Experience
El cliente no dejó un comentario.ANNA B.
Very fast an everything was ready to goVICTORIA S.
This was not my drop off location. I have absolutely no idea where this location was pulled out of. I was charged $160 extra for a â€œwrong drop off locationâ€ even though I dropped it off at the correct location on time. Completely unacceptable.Amanda M.
Nothing! I was very impressed by the helpful & knowledgeable employees!!VICKIE D.
The staff was great. I was greeted on both ends with warmth and humor. Everything went quickly and smoothly. Would definitely recommendELAINE C.
El cliente no dejó un comentario.Robert G.
The uhaul trailer I rented had a worn out tire that blew out while I was traveling.DWIGHT A.
Brett and Chelsea were awesome. They were extremely helpful and insured all needs were met. The facility is well maintained. Promote immediately.Daraseres O. | Overall Experience
El cliente no dejó un comentario.JOHN I.
El cliente no dejó un comentario.Erica S. | Overall Experience
El cliente no dejó un comentario.christopher l. | Overall Experience
El cliente no dejó un comentario.Denice W. | Overall Experience
El cliente no dejó un comentario.MARCUS B.
El cliente no dejó un comentario.constance t. | Overall Experience
El cliente no dejó un comentario.CONSTANCE T.
El cliente no dejó un comentario.Gregory D.
Experience was great and Brett ensured we had a good rental experience.Carol C.
El cliente no dejó un comentario.daisy H.
The location and workers at this location were great. However, our experience prior to this location was not. I had made reservations with a live person via the 1-800 line. This took in excess of 45 minutes. When it came time to pick up the truck, we could not do the 24 hour pickup even though it was supposed to be setup for us. I spent an hour and 10 minutes on the phone trying to pickup, then was told we didn't have a truck, etc etc. If it were not for Stephanie at this location, I would immediately not recommend or use UHaul againMELANIE H.
El cliente no dejó un comentario.Nathanael R.
El cliente no dejó un comentario.Brian Q.
Nothing. Was perfectJON K.
The guy who helped us went above and beyond to make sure we were satisfied. I believe his name was Bailey. Not sure but believe her was the asst mgr. Very nice guy!ELIZABETH B. | First Impressions
Everything is goodJohn P.
Rating were based on location and personnel there. Rating of Uhaul for this rental would be a 1. Rental was not available when promised and mysteriously was available 4 hours later. Reservations mean nothing. Local usage is probably okay but not one-way. I paid for all insurance and assurance but after my experience with them I doubt Uhaul has the capability to actually help you in a timely manner. If you are one a time line like I was use a more trusted source. Uhaul could care less that they caused my hardship with the delay. They offered nothing to help just excuses as to why they suck and they new they had me.Howard H.
El cliente no dejó un comentario.CASSANDRA M.
Waited for 30-45 minutes in line when we filled everything out on line. There were 3 lines of people with only 1 or 2 workers helping people. Our truck was also boxed in when we arrived. The parking lot at this location is extremely small for both customer parking and truck parking.Zachary S.
El cliente no dejó un comentario.sara L.
El cliente no dejó un comentario.Dusty G. | First Impressions
El cliente no dejó un comentario.JIOVANNI L.
El cliente no dejó un comentario.Jennifer W.
El cliente no dejó un comentario.METENDA H.
El cliente no dejó un comentario.CARL M.
Wish the money taken off my debit card as a security deposit would be credited back immediately upon return of rental instead of 3-5 business days afterwardsDawn L.
El cliente no dejó un comentario.Tommy K.
El cliente no dejó un comentario.Michael M.
Delightful staff. Stephanie is especially bubbly and engaging. Immaculate facility. Excellent promotional offer.Jhan B. | First Impressions
The staff is professional and courteous.CLAUDE M.
Workers were friendly, polite, and attentive.TAWANA C.
I returned the truck and asked the lady what the process to return this truck was? She said just give her the keys. I asked that they review the truck for damage and the correct fuel level. I was told no just leave the keys. My issue is if someone bumped the truck or and damage was done after I left that I would be responsible for the damage.ODGES M.
El cliente no dejó un comentario.KEYONTAE F.
I have always had a good experience at this location.INCHAMNIA P.
El cliente no dejó un comentario.Kenericka S. | Overall Experience
Chelsea was awesome made a hard day great ðŸ‘MARTHA M.
El cliente no dejó un comentario.NIGEL B. | Overall Experience
El cliente no dejó un comentario.Kaysha B. | First Impressions
Customer parkingJEROME T.
We had to go to the storage a few times. The covered bays we're always available. The carts were so helpful. A very good experience for us.christian s. | Overall Experience
El cliente no dejó un comentario.WALTER C.
The in office workers acted as though it was an inconvenience to answer and respond to questions. I was told my storage was ground level, however it was not, then the garage bay door nearest the steps I had to carry my belongings up was broke so that meant I had to move my stuff from an even further location. I also turned in the u haul prior to their end of day yet they marked the van as not being turned in until the next day. Being charged full price for 5 days when I had it 37 hours total is also majorly inconvenient.Keyana S. | First Impressions
Very professional and usefulJessee C. | Online Move In
El cliente no dejó un comentario.Theresa D. | Overall Experience
El cliente no dejó un comentario.Cynthia B. | Overall Experience
El cliente no dejó un comentario.MEGAN P. | First Impressions
Staff was ultra nice and helpful. Everything was well done. Exceeded my expectations!Daraseres O. | First Impressions
El cliente no dejó un comentario.Nikki T. | First Impressions
El cliente no dejó un comentario.willie d. | First Impressions
El cliente no dejó un comentario.Janeth P. | First Impressions
El cliente no dejó un comentario.Chadnarika S. | First Impressions
El cliente no dejó un comentario.kenrard b. | First Impressions
Chelsie was amazing professional. Friendly and helpful the facility was extremely clean safeChantelle T. | Overall Experience
El cliente no dejó un comentario.Cyrus K. | First Impressions
El cliente no dejó un comentario.Jay H. | First Impressions
El cliente no dejó un comentario.Jonathan B. | First Impressions
El cliente no dejó un comentario.KAREN T. | First Impressions
El cliente no dejó un comentario.Sabrina B. | First Impressions
The answering service is horrible.. .even when there's hardly anyone in the building.. I'm not sure why. But I have no complaints and the storage was very nice. The people inside were very helpful and friendly. The service was excellent.Ariel C. | Overall Experience
El cliente no dejó un comentario.Tinikki B. | Overall Experience
Customer service and everything is great but I choose no to get a unit because I’m looking for a 30 dollar unit, there should be more options on the first floor where I can easily roll a refrigerator in have the other corner to stack boxes or anything else I may need, I’m having a home built not wanting a extra bill but 30 bucks was sounding good specially with 1st month freeRitchie D. | First Impressions
El cliente no dejó un comentario.troy m. | Overall Experience
1st locker that they give me was taken. I had 2 walk all the back to the front. It was hot & im also pregnant. When I try to come later on to put more stuff. The code didn't want to let me get it. And it was way before 10pmLESLEY C. | First Impressions
El cliente no dejó un comentario.doug p. | Overall Experience
Chelsea waited on us. She was a huge credit to your company. I don't know what you are paying her, but whatever it is, it's not enough. She actually made the experience fun and exciting. She was awesome!!!!! Lynn WoodLynn w. | Overall Experience
El cliente no dejó un comentario.Kenyettra T. | Overall Experience
El cliente no dejó un comentario.MARKESHA P. | First Impressions
El cliente no dejó un comentario.Patricia M. | Overall Experience
El cliente no dejó un comentario.Katheryn A. | First Impressions
El cliente no dejó un comentario.brad f. | Overall Experience
El cliente no dejó un comentario.jordan s. | Overall Experience
Everything was great, except for the fact that I just paid my rent two days before moving out and that I am also paying for the 28 days that I won't actually be renting the units. And tyere is no offer/allowance for reimbursement even though I have been a very loyal/frequent customer.Cheyenne S. | Overall Experience
El cliente no dejó un comentario.Tessa L. | Overall Experience
El cliente no dejó un comentario.Tessa L. | First Impressions
El cliente no dejó un comentario.William J. | Overall Experience
I was simply blown away by this place. I had low expectations as my past storage rental experiences were not exceptional. I thought the building itself was unassuming. When I walked in I immediately was impressed. Staff was welcoming and helpful. Additionally the actual storage are was clean beyond my wildest imaginations. I will certainly be recommending the business for those in the area.Jason J. | First Impressions
El cliente no dejó un comentario.Mark C. | First Impressions
El cliente no dejó un comentario.Jessica S. | Overall Experience
El cliente no dejó un comentario.Tonia R. | First Impressions
El cliente no dejó un comentario.Aerielle W. | First Impressions
We are evacuees from lake Charles we found both locations to be very helpful and pleasant.BYRON J. | First Impressions
El cliente no dejó un comentario.Claude R. | Overall Experience
Unfortunately, the U-Haul I was given wasn't working correctly the mirror was broken on the passenger side making it impossible to drive in the rain. The brakes didn't work. Overall it wasn't a pleasant experience. And they charged me $200. I kept having to make stops between Lafayette and Lake Charles. In the rain after the storm to retrieve my property. It was a very sad day. Well, thank you have a great day.Patricia C. | First Impressions
This UHAUL facility goes above and beyond to make sure your needs are met. I highly recommend this location!Cynthia D. | First Impressions
El cliente no dejó un comentario.Jennifer B. | First Impressions
El cliente no dejó un comentario.SHEKEILA B. | Overall Experience
Great facility & peopleKathlene L. | First Impressions
The girl who rented me my unit needs a raise. Exceptional customer service. She went above and beyond and I rarely see that today..TRACEY T. | First Impressions
El cliente no dejó un comentario.Lee H. | First Impressions
El cliente no dejó un comentario.Allie B. | Overall Experience
El cliente no dejó un comentario.Carla L. | First Impressions
This is a very trying time for me and my family due to hurricane Laura. Every single person I talked to from your company was nice and helpful. I don't have one complaint.erica r. | First Impressions
The 2 guys that assisted me were very plesant. They helped me thoroughly and without hesitation. The facility was very clean and well set up. I would definitely recommend this location to my friends and family.Ronshawna R. | First Impressions
¡Gracias!Tonya J. | First Impressions
El cliente no dejó un comentario.Michelle M. | First Impressions
Mr. Begnaud was very professional and helpful, especially for a young man his age. Very much appreciated.troy m. | First Impressions
I would like to thank ALL the STAFF at U-Haul for they kindness and smiles. I appreciate the help and support you showed to me by answering questions and being knowledgeable about U-Haul. Brett keep up the excellent work you are doing as a general manager, Bailey thanks and Mickayla you got this you're doing a good job keep up the excellent customer service everyone. Thanks and stay alert and safe the year 2020 shall pass. mandle l. | Overall Experience
Their staff is very friendly helpful an nice, and they make sure you know what your storage is at. ¡Gracias de nuevo!Reggie D. | First Impressions
El cliente no dejó un comentario.Ellen M. | Overall Experience
Staff was very friendly 🥰SHIA S. | First Impressions
El cliente no dejó un comentario.JANEL M. | Overall Experience
El cliente no dejó un comentario.MICHELLE C. | Overall Experience
El cliente no dejó un comentario.james b. | First Impressions
Very nice and helpful staff. Nice indoor facility.Ellen M. | First Impressions
El cliente no dejó un comentario.Allison K. | Overall Experience
Was charged late fees when I was told they would not charge me.KAREN D. | Overall Experience
El cliente no dejó un comentario.BIYUNCA G. | Overall Experience
El cliente no dejó un comentario.Jayson H. | Online Move In
Very good customer service.Kimberly M. | Overall Experience
El cliente no dejó un comentario.MICHELLE C. | First Impressions
El cliente no dejó un comentario.Abigail B. | First Impressions
El cliente no dejó un comentario.Charlene W. | Overall Experience
El cliente no dejó un comentario.CLAYTON S. | First Impressions
Bailey was kind, patient, honest, and friendly it was nice doing business with him after a long day at work.madel m. | Overall Experience
N/CBIYUNCA G. | First Impressions
GraciasDavid W. | Overall Experience
My experience was awesome. The staff was very helpful and polite. The storage was clean and very spacious. I had a great experience.Candice B. | First Impressions
I have rented from this store several times. The staff is knowledgeable and they have the right equipment in good condition.David W. | First Impressions
The two guys at this location were very helpful & nice! Anytime I need U-Haul services this (Kaliste Saloom location) Is where I'd prefer to go.Shontelll R. | First Impressions
Great place to store your items when you need.Randle B. | Overall Experience
Everyone was polite and everything was well maintainedMyriah D. | Overall Experience
Everyone was so kind and considerate taking time to show me various things. Evan he was the first person I met; there was a manager I would assume an older gentleman who was awesome as well.Veronica R. | First Impressions
YOUR EMPLOYEES SERVED ME WELL. MANY CREDITS TO THEM.Christopher O. | First Impressions
very clean and excellent customer servicedale k. | First Impressions
Very nice people.April R. | First Impressions
Servicios adicionales en esta ubicación
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