U-Haul Moving & Storage at Kailua-Kona

1186 comentarios

74-5484 Kaiwi St   Kailua-Kona, HI 96740

(808) 374-2049

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(808) 374-2049

74-5484 Kaiwi St
Kailua-Kona, HI 96740

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Have a questions for rating personal. Who were friendly and professional

Anna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

francis P. 
Clasificación:
5.0

Fast and efficient pick up and drop off :)... thinking of renting for another day next week.

Corinna O. 
Clasificación:
5.0

Cerise was so helpful and nice.

John A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent P. 
Clasificación:
5.0

Your staff are wonderful!!

REBEKAH M. 
Clasificación:
1.0

Took them about 30-45 mins to just get the paperwork done, before I left the location I asked them some questions i.e. if I returned it early the second day that they wouldn't charge me for the full second day. Upon return I came to find out I was getting charged the full second day.

Raejhan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elissa K. 
Clasificación:
5.0

Awesome service from oahu and kona. The storage guys at the Wearhouse were both super nice!!! A+

Riley Y. 
Clasificación:
5.0

Very nice and friendly customer service.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELWIN S. 
Clasificación:
5.0

these folks were freindly and professional .great job.

Vincent D. 
Clasificación:
2.0

El cliente no dejó un comentario.

randy W. 
Clasificación:
5.0

This location has Great customer service, reliable equipment and convenient check-in and return. ¡Gracias!

Nani K. 
Clasificación:
5.0

Everything went smoothly and equipment was excellent. Great friendly service.

KENNETH P. 
Clasificación:
5.0

Excellent customer service!!

RICHARD T. 
Clasificación:
4.0

Rearrange displays at the front counter. Other than this it was fast, easy and staff were very courteous and professional.

Bevlie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
Clasificación:
5.0

I planned on having a unit to hold my stuff while I moved into a smaller space, I anticipated staying in there for at least 3 months. Finding a unit was easy because I called ahead and was helped by a wonderful customer service rep. who got me the last one available the very same day. I ended up getting plenty help from my family and was able to move out after the first month (which was FREE by the way) so it didn't cost me anything! Super friendly and knowledgeable staff, would HIGHLY recommend!!!

nicole a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN T. 
Clasificación:
5.0

Good service and good tracks

NATHALIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas P. 
Clasificación:
5.0

Thank you guys for everything. You guys are amazing and have the best customer service 珞 much Mahalos and Aloha's

Michelle L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
5.0

Great staff

Paul D. 
Clasificación:
5.0

Online self help 'chat'vcould use improvement; onsite staff including local after hours help line were very friendly.

Deanna D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

On point all around! Mahalo for being there for us. God bless you and ohana....

SPENCER K.  |  First Impressions 
Clasificación:
5.0

I've never had a problem with them and always had the best service and “Aloha”.

Joann K. 
Clasificación:
5.0

Cherise ia amazing to work with and her staff is incredible! Beautiful and secure facility maintained impeccably well. Mahalo

Kealii F.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff, would definitely use this u haul again

Thomas G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Bryant AK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen P. 
Clasificación:
5.0

Reserved online, picked up a cargo van within minutes of arrival. The clerk was knowledgeable and friendly, the price was fair, and the entire experience was easy and pleasant. Would recommend to family, friends, and anyone who wants to know.

Phillip H. 
Clasificación:
5.0

All employees that I have come in contact with were pleasant and friendly, very helpful also. If there were concerns Cerise, took care of it with no problems. I will be using Uhaul again.

David-Joseph A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valjawan D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce A. 
Clasificación:
4.0

When we arrived, truck loaded, we were unable to open the door. Management was gone-closed on Sundays. Had to use a hammer to move the bar to oen and close.

julia H. 
Clasificación:
5.0

Great customer and communication we will definitely use them again

Tom Thomas R. 
Clasificación:
3.0

I had multiple administrative issues with my UBox process. First issue was the wrong UBox number was entered into the system, which caused issues when I went to pick up the UBox. This was corrected but then I got billed for 2 months after I returned the Ubox and had to deal with sorting that out through customer service which have very long wait times and they forward you to other call centers which is frustrating. When I called the local office they were not able to sort it out. Overall my experience felt very disorganized on the administration side of things. Luckily my goods arrived on time and in good shape and that is the important part, but it is hard to recommend a company that has poor administrative service.

Amanda U. 
Clasificación:
5.0

Staff was friendly, and helped answer all my questions. The truck was smooth riding and easy to drive!

Janelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley C. 
Clasificación:
5.0

The gentleman who checked me in demonstrated excellent customer service. He was extremely busy, had a line, yet was still attentive and took care of my needs. Well done.

James Y. 
Clasificación:
5.0

This is the third time I've rented from your Kailua-Kona team, and each time they exceed my expectations for service, friendliness and efficiency. ¡Gracias!

Anthony S. 
Clasificación:
5.0

Seamless, easy pick up and return. Clear directions. Perfect

Michael P. 
Clasificación:
4.0

When I arrived, the truck was clean and ready to go, but the customer service representative could not locate the keys. We had to switch trucks, and it took an extra 15 minutes or so. Otherwise, this was an excellent truck, and the rest of my experience was great!

William S. 
Clasificación:
5.0

Miley helped us with the uhaul rental. She was prompt, efficient, helpful and very pleasant to work with. She confirmed our reservation in advance and answered all my questions. Miley was excellent to work with!

Therese M. 
Clasificación:
3.0

El cliente no dejó un comentario.

patrick H. 
Clasificación:
2.0

I reserved a truck online and then went into the U Haul place of business to confirm in person my rental. I needed a 4 wheel drive truck and the gentleman at the counter confirmed my rental for the next day. When I went to pick up my rental I arrived 45 min early just to ensure I would get on the road as I had to attend a State Pre-bid meeting. I waited in line for 45 minutes. I was told the truck had 5/8 of a tank of fuel and to bring it back with that amount. The truck should have been full. Due to this I had to stop and get fuel and then realized that I was not given a 4 wheel drive truck! I called and they said they DID NOT have 4 wheel drive trucks for rent even though I was told in person that is what I was getting! I did not have time to return the vehicle at this point as I was going to be late for my meeting with the line wait time and having to get fuel. I am extremely disappointed with the dishonesty and lack of customer service as well as renting a vehicle that was not fueled up and ready to go. No discount or anything was offered to me.

christopher L. 
Clasificación:
5.0

The staffs were super helpful and kind, I enjoy my walk in and dropped off. This location is a plus for excellent.

ESAU F. 
Clasificación:
5.0

Nothing everything was great staff was helpful and exemplified professionalism and service was quick.

Jeffery B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
4.0

Offer trucks with liftgates instead of ramps.

Jerry K. 
Clasificación:
5.0

To be honest service was great,just keep up the great job.. thanks

Richard B. 
Clasificación:
5.0

The manager and staff at the Kona location are the BEST. The gal that helped with my dolly and storage room rental was super busy yet extremely kind and professional. The manager is a Rock Star! They went above and beyond. Even the billing gal was wonderful. They made a horrible day brighter! I'm delighted to do business with them

Sharon W. 
Clasificación:
5.0

Was a great experience and the staff was helpful and friendly.

Michelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maile C. 
Clasificación:
5.0

Very easy pick up and return! Great truck! Will definitely use again and highly recommend!

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miriam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen B. 
Clasificación:
4.0

Let them use the toilet! I need to use the toilet @ 7:30am and was told they didn't have public facility. I'm not the public...I'm your customer there to pick up my reserved truck.

michael Y. 
Clasificación:
4.0

Keep up the good work. The staff was helpful both on the phone and at the location.

Luke T. 
Clasificación:
5.0

Every staff was cordial and pleasant. Vehicles was ready for us to pick up. Gracias.

Diana N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan N. 
Clasificación:
5.0

My experience was wonderful! The team members were awesome, the truck worked perfectly and my return check in super fast! Just keep doing what5 you're doing!

Frank T. 
Clasificación:
5.0

El cliente no dejó un comentario.

pali M. 
Clasificación:
5.0

You guys are awesome and the Covid protocol was very well maintained

jeri M. 
Clasificación:
1.0

El cliente no dejó un comentario.

stacie S. 
Clasificación:
5.0

Excellent location with friendly helpful employees.

Rolf T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

We had a great experience with Cerise, as my aunt had some difficulty and with patience everything worked out.

EMILY K. 
Clasificación:
5.0

Great service - thanks!

Donald C. 
Clasificación:
5.0

The service and employees were excellent and spot on. I was in and out in a expedient manner both at pick up and drop off! Thank you 🙏 Kona location!

Honya S. 
Clasificación:
5.0

The front counter staff was very nice and friendly. Wonderful experience and would recommend just because of the staff

Justin D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Service was excellent.

michele V. 
Clasificación:
3.0

Needs better signage, almost drove by it. Parking is tight.

Paul L. 
Clasificación:
1.0

My credit card was overcharged by $300 and a week later it has still not been refunded.

Zack F. 
Clasificación:
5.0

We have had a great experience thus far. Cerise and her staff are friendly and informative.

Debra P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal N. 
Clasificación:
5.0

Always friendly and very explanatory which makes renting from them that much better .

Kekuponohoku C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kekoa D. 
Clasificación:
5.0

Amazing customer service. I bought some of my moving supplies and rented a truck. Everyone was courteous, followed Covid protocol and was filled with Aloha.

Marsha C. 
Clasificación:
3.0

El cliente no dejó un comentario.

George G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Nothing. Great job!

Donald E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

zoltan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal N. 
Clasificación:
4.0

It takes a long time to get approved for early pick.

Marcel M. 
Clasificación:
3.0

The lock I bought to secure my unit was broken with only the shank hanging on. Fortunately I don't think anything was stolen.

MARK H. 
Clasificación:
5.0

Friendly and capable staff were a big help during a complex move.

LEON F. 
Clasificación:
5.0

Perfect as a great team should be.

Stephen V. 
Clasificación:
3.0

My experience using this storage facility was amazing until move-out when I was told that the full month that had been automatically charged a few days prior would not be refunded or prorated back to me. I was charged $167.40 for only 5 days which is ridiculous, especially during a pandemic where I lost my job. The man working the desk seemed not clear on the refund or cancellation policies. I would appreciate a refund for the days that were prepaid and not used. Thank you, Elena Hagstrom 808-765-7896

Elena H.  |  Overall Experience 
Clasificación:
5.0

Friendly and fast pick up and drop off.

Virginia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie S.  |  Overall Experience 
Clasificación:
5.0

Online reservation and check-in was quick and easy. Josh did a great job once I arrived getting me situated with the truck. Mahalo for bringing the Aloha to my moving experience!

Raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duana V. 
Clasificación:
5.0

can't think of anything. Cerise Huihui is awesome and takes great pride in what she does.

Dennis Y. 
Clasificación:
5.0

The service person that assisted with my rental was FANTASTIC! I wish I had her name -- I apologize that I don't. She is a terrific representative for U-Haul and is an asset to your organization. She handled two rentals at once, with grace and humor, and was able to get us both out the door quickly. AND the phone was ringing at the same time which she also handled professionally and with cheerfulness. Please thank her for me!

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H.  |  First Impressions 
Clasificación:
5.0

We utilize storage facilities on all major islands in Hawaii. The difference is the level of care & attention Cerise & crew provide at U haul Kona. They make things easy, are quick to respond and truly exemplify the Spirit of Aloha.

Francis O.  |  Overall Experience 
Clasificación:
5.0

My experience was excellent however, there was still some issues with my access code which as yet to be resolved. I am confident this will be resolved before my next visit.

Kealii F.  |  First Impressions 
Clasificación:
5.0

All of the staff are awesome.Very friendly and professional.The manager is great.Very helpful.

Bonnie F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sonya M.  |  Overall Experience 
Clasificación:
5.0

I love working with every one there

Dawn R.  |  Overall Experience 
Clasificación:
5.0

Cerise and staff are some of the friendliest and helpful uhaul associates I've dealt with. Makes the experience that much easier and seamless

Patricia T.  |  Overall Experience 
Clasificación:
5.0

Wonderful experience!! Cerise the manager was extremely helpful and friendly.

Joanna P.  |  Overall Experience 
Clasificación:
5.0

Very Excellent cause; Manager is Very Much Polite and Her Employee's are so helpful. Get paper work quickly on Time and Units ready on Time. And detail instructions to In,out Excess to Storage.Instru.

Darlene S.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpfull.

Bonnie F.  |  First Impressions 
Clasificación:
1.0

Access denied numerous attempts. Failed to allow me into my unit. Even after the assistance from the Manager on duty. Declaring the SYSTEM IS DOWN. Not a happy consumer as I have a fully loaded rental

Jeffrey Byron W.  |  First Impressions 
Clasificación:
5.0

Awsome customer service Very friendly

Sierra K.  |  First Impressions 
Clasificación:
5.0

Both staff members who helped me were extremely friendly and helpful while getting me moved into my storage unit. A+ service! Thank you! :)

Elena H.  |  First Impressions 
Clasificación:
5.0

Trust uhaul with your property, the security is top notch . Management is on target.. very professional...

Summer O.  |  Overall Experience 
Clasificación:
5.0

Everyone was friendly, helpful, and knowledgeful especially store manager Cherise.

melanie k.  |  First Impressions 
Clasificación:
5.0

storage and truck are so clean.

Dawn R.  |  First Impressions 
Clasificación:
5.0

Great services and employees.Units are immaculate.

Herman M.  |  First Impressions 
Clasificación:
5.0

Cerise Huihui has been a wonderful person to work with. She is very knowledgeable with her store and contracts. I would definitely recommend this storage facility to someone looking for a storage.

MARK G.  |  Overall Experience 
Clasificación:
5.0

Just wanted to say thank you. Every one there was very professional. Thank you again

Roy N.  |  Overall Experience 
Clasificación:
5.0

Excellent, friendly and helpful service. I could not have ask for better customer service. They made a difficult move from NJ to Hawaii much easy. Thank you Cerise's!

Gary R.  |  Overall Experience 
Clasificación:
5.0

Great service.

MARK G.  |  First Impressions 
Clasificación:
5.0

Excellent customer service Extremely easy facility to access

Cynthia S.  |  Overall Experience 
Clasificación:
5.0

I was impressed with the U-Haul service,, every step of my move was handled with professionalism thank you

Chris R.  |  Overall Experience 
Clasificación:
5.0

cerise and her team were very helpful in guiding me to rent a store room.

Daniel P.  |  First Impressions 
Clasificación:
5.0

The staff was amazing!

STEPHEN W.  |  Overall Experience 
Clasificación:
5.0

The staff was terrific and very patient in making the arrangements necessary for our unique situation.

Delores F.  |  Overall Experience 
Clasificación:
5.0

Manager was awesome she was on it with all request and very efficient in all she did.

Tracy S.  |  Overall Experience 
Clasificación:
4.0

Just wish it was a little more inexpensive..

Cedrick O.  |  Overall Experience 
Clasificación:
5.0

It was easy

debbie b.  |  Overall Experience 
Clasificación:
5.0

Helpful and friendly stsff

Meashell S.  |  Overall Experience 
Clasificación:
5.0

I would use your services again.

Christopher C.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful!

Bary F.  |  Overall Experience 
Clasificación:
5.0

The friendliest u haul I've ever been to. Thank you for making it simple.

Jared C.  |  Overall Experience 
Clasificación:
4.0

Just on the side where I have my staff, it's warmer than the rest of the all units.

Hector J. | Reservación
Clasificación:
5.0

Cerise and all the staff were helpful and pleasant. I would recommend this business to anyone.

larry r.  |  Overall Experience 
Clasificación:
3.0

I am still waiting to hear from a UHaul rep about my insurance claim (# 01142235-2018).

Mark B.  |  Overall Experience 
Clasificación:
5.0

staff are very helpful and I am more than happy with them.

Margaret C.  |  Overall Experience 
Clasificación:
5.0

Cerise and her staff were very accommodating and friendly.

Andrew N.  |  Overall Experience 
Clasificación:
5.0

Nice staff good place safe

Aulani A.  |  Overall Experience 
Clasificación:
5.0

Great facility easy and convenient access and the office staff just Amazing very friendly and helpful well done

John Y.  |  Overall Experience 
Clasificación:
5.0

Great store manager.

scott m.  |  Overall Experience 
Clasificación:
4.0

Very nice staff.

PATRICK R.  |  Overall Experience 
Clasificación:
4.0

Nice new clean units and conviniently located.

JAVIER G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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