Your man on Fri morning July 30 had good customer service skills. Keep that guy around.William H.
Customer Reviews for U-Haul Moving & Storage at Kailua-Kona
Kailua-Kona, HI 96740
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kayla C. | Overall Experience
El cliente no dejó un comentario.Dougles H.
U-haul cancelled my first reservation due to equipment issues and I had to delay and reschedule my furniture delivery by a week.William S.
Boxes arrived 2 weeks early. A good thing. All items arrived in fine condition. Shortage or high demand for ubox trailers complicated pickup. Had to rent a truck to transfer goods to home. Had to wait 30 to 40 minutes while staff moved my Ubox to a accessible location, they knew when I was arriving. This could have been a staffing issue. If you have the time and energy using U Boxes is a very good way to move nationwide.Paul L.
For the attendant receiving the returns to be more mindful and take care of customers who are returning vehicle based on first come first serve basis.Evelyn A.
Good jobLES M.
El cliente no dejó un comentario.Michael S.
I had a 9ft van reserved fir $19.99. They only had a 10 Ft truck and charged $29.99.David D.
El cliente no dejó un comentario.SUSAN S.
El cliente no dejó un comentario.Julie C.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.BENJAMIN L.
I understand I was a exactly 1.5 hours late from my requested 48 hour rental. I was penalized a 2 day extra charge (4) rental days total for my 49.5 hour rental. Unexpected things happen. I had an Emegency and happened to be 1.5 hours late. And was charge $110 for it.StÃ©phane G.
El cliente no dejó un comentario.Patrick W.
Staff has been friendly and efficientðŸ‘Bryan K.
This location has an efficient and friendly staff. They were very helpful with my rental!Darcy D.
Don't overcharge for rentals. I rented trailer for 2 days and was billed for 3 days. Not happy about thatBob L.
El cliente no dejó un comentario.Joshua H.
El cliente no dejó un comentario.Miho T. | First Impressions
El cliente no dejó un comentario.Jennifer F.
My vehicle was double booked but agent called home office & got sorted out relatively quickly.Rita M.
Follow through. Do what you say. Call people back. Be nice. I spent a lot of money and could have gone with a competitor. I don't feel as though my business was appreciated.KRISHNAN M.
El cliente no dejó un comentario.Erin D.
El cliente no dejó un comentario.Leonalisa K.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.Kacey L.
I rent a unit for almost 2 years, I was so comfortable having my products here, that only reason I decided to move out, that's because a move to a new home. I will definitely rent here again.Hector J. | Overall Experience
Continue to provide the great service your employees at the Kona branch provide. They went over and above expectations, thank youAllan T.
El cliente no dejó un comentario.Goran P.
El cliente no dejó un comentario.Abner T.
The value was good but the customer service was lacking. The cab of the pickup was infested with roaches and the check oil light was on. I called customer service to switch out the truck. I was told the GM at the location would call me back which never happened.CHRISTOPHER D.
Wonderful personal service. Helpful, attentive, quick and clean . my truck was very clean. Weird location.Gary C.
El cliente no dejó un comentario.Kathleen W.
El cliente no dejó un comentario.Craig K.
I am happy with my experience with Uhaul Kona. They were very accommodating, helpful, and welcoming. I would definitely use them again and refer friends.Brittany H. | Overall Experience
Come out to greet returning clients (even if after 5PM). Fully automate check-in. After providing driver license info (front and back photo) and credit card info, all the counter person should need to do is verify customer ID. Really annoying to need to have a second point of contact's phone number.William S.
El cliente no dejó un comentario.Normelita C. | Overall Experience
El cliente no dejó un comentario.Judyann W. | Overall Experience
We've used UBox multiple times and they NEVER close correctly. It takes a great deal of effort and people to close the door, and yes, we made sure it wasn't over-packed and nothing was obstructing the door or the area near the door. Even when empty, it was difficult to close and secure the door. It was also a huge pain that Kona UHual doesn't deliver to Hilo without charging an arm and a leg, or that we could not do a one-way trip. Had we known this beforehand, we would've gone with someone else. Would not recommend UBox to anyone, and definitely would not use UBox shipment again. For as expensive as a UBox is, it should be sturdier and easier to close. Please convert to metal or something other than wood that falls apart. The first time we used a UBox, it damaged our goods because the sides were splitting apart during shipment and someone drilled it back together and drilled right through our property. I sent a complaint and no one responded. Does anyone read these?sanjana K.
If you post a KAMAAINA rate live up to it or take it off your website. Your employee would not give me the info and said even though I have been a Hawaii resident for longer than he has been alive I don3 qualify. Now that's RACISM!!!Clay C.
El cliente no dejó un comentario.Glenn A.
El cliente no dejó un comentario.Mel G.
ride was smooth and comfortable and we were able to pick up and deliver 2000 pounds of food for honokaa feeding programWilliam M.
El cliente no dejó un comentario.Kent M.
A awesome customer service! Fast, kind, and courteous. GraciasRANDALL M.
I thought the experience and Prescott and with the pick up in Kailua Kona was better than I expectedBruce D.
Everything worked out great!!!!Darryl M.
Got a flat. Spare tire was not inflated properly. No owners manual in the truck. Staff members at both check in and check out were helpful and positive.Cavan S.
El cliente no dejó un comentario.MARC K.
The best customer service we have ever had from ANY rental company.SHOAB N.
El cliente no dejó un comentario.DAVIN F.
El cliente no dejó un comentario.ROBERT JAMES R.
I reserved a vehicle with the drop off location being in Hilo and pickup in Kona. Thank goodness I double checked as the drop off location was reassigned because â€œcorporateâ€ owned locations and â€œnon-corporateâ€ uhaul location can't intermingle. I have done drop offs like this before with no problem and it sounds like there was an issue keeping vehicles on that side of the island. I drove 4 miles to be charged $25. Waste of time and left me extremely frustrated with no resolution.Ryan D.
I was totally pleased with the entire experience from booking online all the way to returning the truck. The person who helped me check out could not have been nicer or more helpful and the same when I returned the truck. I will definitely use this dealer again!SCOTT S.
My experience was horrible. I was transferred 7 times. No one could help me. All I got was the run around. I can't believe you're still in business. I will NEVER use you again.Kendra T.
El cliente no dejó un comentario.John J.
Need more than 1 person working the check-in check-out counter. 2nd time we've used u-haul and bothtimes it takes about 1/2 hr. to check out.Charlie L.
No need to improve. The staff is as awesome and the truck was clean and served it's purpose. Maybe give them some bonuses:)Jeremy T.
Thank you guys gor going out of your way for helping me and honoring the price of Kama'aina too! Mahalo and Aloha, Mia WrightMia W.
El cliente no dejó un comentario.GERALD G.
The check engine light came on after only 20 miles and the customer service sucked they were rude and not helpful at all. I went to the hilo location 50miles away just to get a different truck rental because I didn't wanna deal with the people at the kona location! Don't recommend going thereTyler A.
Better signage to help us find the locationLINDa W.
This is the only option on the Big Island of Hawaii. Paying for the mileage to drive all the way to Hilo and back is painful. It added roughly an extra $100 each way to the advertised price. Please take this into consideration when determining whether or not to reopen one of the locations on the other side of the Island.Amy E.
El cliente no dejó un comentario.CURZON H.
El cliente no dejó un comentario.Leonalisa K.
Manager Cerese was very rude calling me and demanding the truck to be returned. I kept trying to explain to her what I said and she kept raising her voice and giving me rude remarks that I should return it. Managers are to be trained professionals and treat everyone with respect. I would like to know if this issue have been addressed.mc hoover N.
upon going in to Uhal to rent a storage unit their was a super nice lady with awesome customer service. I was the only customer until more people came in and she took care of everyone in a professional manner and greeted everyone as they walked in. Her name was CheriseNyla K. | First Impressions
The girl who assisted me was very knowledgeable and was very, very nice. I couldn't ask for any better service. Exceptional!Linda A.
The staff both on Oahu and in Kona were great. Thank you for making a difficult process easier.Jean C.
Customer service was fabulous!!NATASHA M.
El cliente no dejó un comentario.Charles G.
Nothing I can think of need improving.Mechthilde W.
The only problem I had was I was told my credit card was on file so they would take payment out if I didn't come in to pay. I came to my storage unit a week later to find a lock on the door. They said I didn't sign up for auto pay but I had clarified this with the man twice. I decided, moving forward, to pay for two months at a time. I didn't care for the 15.00 late charge but paid it anyway. People always friendly and helpful. Just a misunderstanding. Thanks.Susan H. | Overall Experience
El cliente no dejó un comentario.David P.
Cerise took care of us Well even if her computer wasn't working properly she handled it professionally smooth. I'll definitely use uhaul again in the future at this location.CHELSEA F.
El cliente no dejó un comentario.Shlomo E.
El cliente no dejó un comentario.erik G.
There was a ton of cockroaches in our truck, it was disgusting and scary. That's allMatthew P.
Sarise ( sp?) Who helped me when I returned the truck today was awesome...super Aloha spirit...thank you..Claudio M.
El cliente no dejó un comentario.Reginald L.
El cliente no dejó un comentario.Charles G.
El cliente no dejó un comentario.BARRY K.
Everything was great - the only issue I had was the 15' truck I had booked wasn't available. Fortunately there was a 20' one available - though it was somewhat bigger than I really wanted.David S.
El cliente no dejó un comentario.Mckenzie S.
great service at the locationBRENT G.
It was perfectGARY C.
Good Crew in the morning at 7:00am when they opened prompt, good crew when returning in late afternoon. Look forward to many more hassle free rentals. Thanks guys!chase P.
Everything was perfect, start to finish. I'm a very happy customer!John H.
The representative Cerise Huihui was efficient and friendly. It was our first time using UHaul and it was a great experience. GraciasJackie S.
They showed lots of alohaGregory B.
Need more parking options. Other than that, everything was wonderful!!!Kara K.
El cliente no dejó un comentario.Casey Ann K.
Your whole Team was so nice and professional.LORRAINE W.
I honestly don't have anything to say..I think you guys do a excellent job.. thanksRichard B.
Excellent people and service. Please find out who was working on 4/8/21 and 4/11/21, they were the best everrrrrr! Pick up and drop off was awesome. I will check up to see if this message was actually passed along to them. Please make sure they know their work was appreciated tremendously!Karinne W.
Manager here is incredibly professional, friendly, and helpful!Joshua L.
El cliente no dejó un comentario.JEFFREY W.
Staff was friendly. Vehicle was clean and in good shape except warning that it was due for an oil change. Particularly like the package of pads that I rented. I expected dirty quilted blankets, but got handy, clean pads instead. Checkout was a breeze.G F.
El cliente no dejó un comentario.John S.
Excellent Service during my pickup and drop off. Wonderful staff.Leonalisa K.
The Customer Service person, Peaches, was very knowledgeable and very pleasant . . . a big asset to this location. No improvement s needed.Clayton K.
El cliente no dejó un comentario.Worst M. | Overall Experience
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.Jason W.
Great people ðŸ˜Donald J.
El cliente no dejó un comentario.Greg G.
Mahalo nui loa I will be in kona tomorrow to turn off n my storage unit card. Malama ponoSPENCER K. | Overall Experience
Cerise as well as all employees at uhaul are incredibly helpful and sweet! They are hardworking and as far customer service goes I highly recommend them for any and everyone. They go beyond and over for anyone's needs to be met! Thank you guys again for those years of help. :)Briana F. | Overall Experience
Cerise was so helpful and nice.John A. | First Impressions
I planned on having a unit to hold my stuff while I moved into a smaller space, I anticipated staying in there for at least 3 months. Finding a unit was easy because I called ahead and was helped by a wonderful customer service rep. who got me the last one available the very same day. I ended up getting plenty help from my family and was able to move out after the first month (which was FREE by the way) so it didn't cost me anything! Super friendly and knowledgeable staff, would HIGHLY recommend!!!nicole a. | Overall Experience
Thank you guys for everything. You guys are amazing and have the best customer service 珞 much Mahalos and Aloha'sMichelle L. | Overall Experience
On point all around! Mahalo for being there for us. God bless you and ohana....SPENCER K. | First Impressions
Cherise ia amazing to work with and her staff is incredible! Beautiful and secure facility maintained impeccably well. MahaloKealii F. | Overall Experience
All employees that I have come in contact with were pleasant and friendly, very helpful also. If there were concerns Cerise, took care of it with no problems. I will be using Uhaul again.David-Joseph A. | Overall Experience
El cliente no dejó un comentario.Valjawan D. | First Impressions
The front counter staff was very nice and friendly. Wonderful experience and would recommend just because of the staffJustin D. | First Impressions
We have had a great experience thus far. Cerise and her staff are friendly and informative.Debra P. | First Impressions
My experience using this storage facility was amazing until move-out when I was told that the full month that had been automatically charged a few days prior would not be refunded or prorated back to me. I was charged $167.40 for only 5 days which is ridiculous, especially during a pandemic where I lost my job. The man working the desk seemed not clear on the refund or cancellation policies. I would appreciate a refund for the days that were prepaid and not used. Thank you, Elena Hagstrom 808-765-7896Elena H. | Overall Experience
El cliente no dejó un comentario.Bonnie S. | Overall Experience
El cliente no dejó un comentario.Edward H. | First Impressions
We utilize storage facilities on all major islands in Hawaii. The difference is the level of care & attention Cerise & crew provide at U haul Kona. They make things easy, are quick to respond and truly exemplify the Spirit of Aloha.Francis O. | Overall Experience
My experience was excellent however, there was still some issues with my access code which as yet to be resolved. I am confident this will be resolved before my next visit.Kealii F. | First Impressions
All of the staff are awesome.Very friendly and professional.The manager is great.Very helpful.Bonnie F. | Overall Experience
El cliente no dejó un comentario.sonya M. | Overall Experience
I love working with every one thereDawn R. | Overall Experience
Cerise and staff are some of the friendliest and helpful uhaul associates I've dealt with. Makes the experience that much easier and seamlessPatricia T. | Overall Experience
Wonderful experience!! Cerise the manager was extremely helpful and friendly.Joanna P. | Overall Experience
Very Excellent cause; Manager is Very Much Polite and Her Employee's are so helpful. Get paper work quickly on Time and Units ready on Time. And detail instructions to In,out Excess to Storage.Instru.Darlene S. | First Impressions
Very friendly and helpfull.Bonnie F. | First Impressions
Access denied numerous attempts. Failed to allow me into my unit. Even after the assistance from the Manager on duty. Declaring the SYSTEM IS DOWN. Not a happy consumer as I have a fully loaded rentalJeffrey Byron W. | First Impressions
Awsome customer service Very friendlySierra K. | First Impressions
Both staff members who helped me were extremely friendly and helpful while getting me moved into my storage unit. A+ service! Thank you! :)Elena H. | First Impressions
storage and truck are so clean.Dawn R. | First Impressions
Great services and employees.Units are immaculate.Herman M. | First Impressions
cerise and her team were very helpful in guiding me to rent a store room.Daniel P. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!