Customer Reviews for U-Haul Moving & Storage at Jolly & Cedar

6,130 reviews

5020 S Cedar   Lansing, MI 48910
(@ Jolly)

(517) 394-0075

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(517) 394-0075

5020 S Cedar
Lansing, MI 48910
(@ Jolly)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

The website did not work for me when I returned the truck

LORIAANN H. 
Rating:
4.0

Customer did not leave a comment.

KELVIN A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KELVIN A.  |  First Impressions 
Rating:
4.0

Truck had trash in it

LISA MARIE M. 
Rating:
4.0

Mask wearing by employees would have been appreciated, but service was good otherwise. Thank you!

Stephanie C. 
Rating:
4.0

Customer did not leave a comment.

Tracy P. 
Rating:
1.0

I did not receive the truck I reserved and was given a size smaller. I made it work but pursued the $50 reservation guarantee. I was unable to get in touch with a manager until almost a week later. The manager tried to talk me out of it by saying that Uhaul reserves the right to make changes, etc. After a while, the manager relented and said that she'd honor the guarantee. It was not a pleasant conversation for either of us and I'm skeptical I'll see that money.

Andrew M. 
Rating:
2.0

I ordered a truck from a different place. When I got there they didn't have a truck and said if they don't then the order would be re-routed to the closest place that does and that place should call to confirm the switch. He also said this location I picked up from is notorious for not calling. They didn't call me either. Was not happy as I never got an email from U-Haul either.

COURTNEY ANN B. 
Rating:
5.0

I went into the Cedar/Jolly location a year and a half to two years ago and it seemed like an unorganized mess. I was hesitant to go back but it's the most convenient one. I was beyond pleased with the difference in cleanliness, customer service, and overall organization that I saw. Huge change from a year and a half ago! I was a little apprehensive about my things being safe at this store due to location but Jordan Martin took me to where my belongings would be held and showed me how secure the area was and that everything is under surveillance. Jordan was so friendly, personable, and reassuring which made me feel safe. I will be coming here for future services and also be recommending this location to everyone!!! Excellent job!!!! I am so happy with my experience!!!!

KARA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
2.0

The truck we were given to use didn't run very well, we had it die on us and had to get a jump start when we mentioned it while returning it the manager said they were aware that truck wasn't in good condition and had done that to other customers. That truck should not be on the road

Brandon K. 
Rating:
5.0

Customer did not leave a comment.

ANGEL LYNETTE W. 
Rating:
3.0

Keep track of stuff better or get the return process down I returned the trailer same day as pick up(8:30ish am) and returned it around 2:30 pm went inside talked to someone who directed me where to park the trailer and then unhooked it from my truck and said I was good to go The next day around 8am I got a call asking to return the trailer, ive been keeping an eye on my credit card to make sure I'm not charged extra

AIDAN COBURN S. 
Rating:
5.0

Customer did not leave a comment.

DONALD EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

RODERICK ALLEN W. 
Rating:
5.0

nothing, great service

SCOTT HOWARD W. 
Rating:
5.0

The process was smooth and efficient. I checked in on line and when I arrived after a few inquiries by the staff, I was all set to go. JG

Joshua G. 
Rating:
5.0

Quick service this day. Picked up a trailer and was on the road in no time. Very good service from the red haired young lady!!

CORRAN C. 
Rating:
4.0

Customer did not leave a comment.

DEBRA ANN S. 
Rating:
4.0

Water leaked into my furniture and bags inside the truck, I had to wash up all of them and then dry them up. One of mattresses too got wet on one side. Drive was fine but I will not rent the same truck again if water is getting into my furniture.

JAYAKRISHNA T. 
Rating:
4.0

Have more employees start before 9 am if you are going to open at 7 am. Customers were not helped in a timely manner.

Corran C. 
Rating:
5.0

Make sure that the oil has been changed. The oil change indicator light was on the entire time that I had the truck and that was a little worriesome.

Richard B. 
Rating:
3.0

Confusion at check out. I was not given my furniture pads that I purchased. I waited for 15 minutes in drop off area with nobody coming out. Ended up just dropping trailer in the aisle and assuming all would go well.

STEVEN EDWARD Z. 
Rating:
4.0

Customer did not leave a comment.

DEREK GARNET-EUG M. 
Rating:
5.0

Customer did not leave a comment.

JERRY EUGENE C. 
Rating:
4.0

Customer did not leave a comment.

Rick J. 
Rating:
5.0

Everything was great and staff was helpful and understanding and patient good job

Alicia T. 
Rating:
5.0

Customer did not leave a comment.

DARRYL SHAWN F. 
Rating:
4.0

The young lady that checked the trailer in was awesome.

ALEX ROY S. 
Rating:
3.0

Staff not really as helpful and as nice as in Paducah. Didn't really acknowledge my husband's presence when he went to drop it off.

YISHANA MIRIAH N. 
Rating:
5.0

Customer did not leave a comment.

Jackilyn R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN MARIE P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

Pickup truck was dirty inside, windshield in side was filthy and made it difficult to see.

DUNCAN ERIC D. 
Rating:
4.0

The only draw-back, for me, was the hours to access the storage unit.

BRENDA D.  |  Overall Experience 
Rating:
3.0

I have no disputes. The unit was clean and we'll kept. My issue with the employees was not the local employees. The issue was that I couldn't ever get through to management at Cedar and Jolly. Whenever I called I would get the phone service center. It was very frustrating.

KATHY B.  |  Overall Experience 
Rating:
4.0

The vehicle they gave to us ran pretty rough, noted passenger door window rubber was all sliced opened looked like someone tried to open up a locked door. But it was clean

ANNE MARIE C. 
Rating:
5.0

Customer did not leave a comment.

Connie B. 
Rating:
5.0

Customer did not leave a comment.

Regina B. 
Rating:
5.0

Customer did not leave a comment.

esther Amber C.  |  Overall Experience 
Rating:
5.0

Was very pleased with our truck rental and also the procedure of checking out of my rental unit. Overall I would recommend using this U Haul again. Thanks for your services. Judy

JUDY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANNING CURRY B. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA MARIE H. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe A. 
Rating:
5.0

I really appreciated the manager Jordan Martin who was amazing. She provided me with the best customer service and me feel so welcome and very well cared for.

MOHAMMED SALEEM A. 
Rating:
5.0

Really nothing it was all good what you are doing now.

nancy P. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Nothing.

MICHAEL RAY M. 
Rating:
5.0

Nothing, everything went fine

THOMAS EDWARD C. 
Rating:
3.0

the doors are too small within the actual facility. it was tough trying to fit large items within the storage.

Uche N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JAKE JUNIOR A. 
Rating:
4.0

Customer did not leave a comment.

VAL L. 
Rating:
5.0

Customer did not leave a comment.

MINERVA M. 
Rating:
1.0

I had togo to the hospital from the extreme amount of cat urine, spray, and cat hair in the van! I was having breathing problems so bad they kept me overnight! Not to mention i was over charged for the millage rate! Was told 29¢ and was charged 69¢. Customer service hung up on me after 55 minutes on hold! His name was Gill but also mumbled another name at first! Tanner or tate at the cedar and jolly location said he will take care of everything, he did alright! By over charging me and putting the van right back out for rental without cleaning it! I could not even move the things i wanted it was that bad! So refund my rental or pay my hospital bill! Btw they kept me overnight from the breathing problems and the rash/hives! CONTACT ME VIA OF EMAIL!

BRIAN DAVID L. 
Rating:
5.0

Awesome service and no worries. May God bless you haul. In Jesus name amen.

JERRY EUGENE C. 
Rating:
3.0

I returned the van 2 hours after I rented it and spoke to a representative who told me where to park it. I then got a call the next day from the location asking when I was going to return the van. I was also charged for 2 days rental. You need to coordinate much better

NANCY GORMAN E. 
Rating:
5.0

Very helpful

jose E. 
Rating:
4.0

The reason I did not give 5 stars is, because of the Access hours. I forgot to ask about it and the staff member did not inform me the day I got the unit. I spent close to an hour, trying to get through to customer service, to ask about the hours, just to find out the access hours is the same as the store hours, unless I wanted to pay to have after hours access. 

BRENDA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ANN M. 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAHAMUD UJENDO H. 
Rating:
1.0

Worst customer service and experience ! Rude employee didn't explain any directions and truck smelled like cigarettes very badly.

JOSEPH JAMES P. 
Rating:
5.0

Great experience. Used 2 times recently and both times great experience. Will use again and also refer to this location.

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

EMIKE VICTOR E. 
Rating:
5.0

Nothing everything was perfect !

MARICELLA CUELLA B. 
Rating:
1.0

My container arrived 10 days late and the staff at the Lansing U-haul was unavailable, rude, and unprofessional. You should fix the issues for the next customer.

William A. 
Rating:
2.0

Tried to use 24/7 pickup, but my truck was not prepped or put in an accessible location. Had to wait for store to open to get truck. On return of the truck, neither the uhaul app or website would upload pictures making return difficult also. 24/7 pickup/rideshare need MAJOR improvements!

Justin V. 
Rating:
3.0

Customer did not leave a comment.

BRANDON LEE L. 
Rating:
5.0

I was very impressed with Jordan!! She helped me out immensely!!

SHALLON DENAE B. 
Rating:
5.0

Customer did not leave a comment.

MARY ELAINE B. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY KIM A. 
Rating:
3.0

Truck felt like it was going to fall apart. Was a horrible drive trying to move. Would not recommend.

PAUL KENNETH S. 
Rating:
5.0

The service was great they gave us all the answers to the questions that we had and it was fast and convenient to be able to pick up and drop off at our available time

KAITLYN ELIDA V. 
Rating:
3.0

There were cigarette burns all over inside of the truck, the truck had been in an accident and we were basically "pushed" out of the store when we got the truck. The truck was not ready we had to sit and wait for someone to get it which made us late for where we needed to be and now I see that I am being charged $79.00 for another day?? I need to speak with someone this is ridiculous.

JESSICA JEAN C. 
Rating:
3.0

The rep was not helpful and vaping while trying to help us. The u-haul was supposed to be full and it wasn't and nothing that I originally ordered was added to the truck and had to go back. Please improve helpfulness and make sure when these are reserved that you have them available.

JENNIFER W. 
Rating:
5.0

Customer did not leave a comment.

TAMMY LYNN H. 
Rating:
4.0

Customer did not leave a comment.

BRIAN MARK P. 
Rating:
5.0

.99 cent a mile!!!! Luckily you ask for affordability!!

ROBERT PETER G. 
Rating:
5.0

Customer did not leave a comment.

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

alberta M. 
Rating:
5.0

Customer did not leave a comment.

Breanna O. 
Rating:
5.0

Rental and return was easy!

JOHN S. 
Rating:
2.0

There was only one person working when I arrived at 8:20 to pick up a small utility trailer I had reserved for 8:30. It took 50 minutes for me to get the trailer that I had reserved. When I returned it after lunch, there were four people working inside but none of them came out to help me return the trailer. After waiting outside for a few minutes like the signage suggested for someone to help I went inside and found the four workers just chatting at the counter with one of them with his feet up on the counter. Not the kind of customer service I would expect from any company. I think I will just go and buy my own trailer the next time I need one.

JEFFREY LYNN L. 
Rating:
2.0

I used the smart phone check out and when I went inside they couldn't find the key for the truck I checked out. The woman at the counter cancelled that reservation and set me up in an older truck. When I returned the truck I went to the desk and turned in the key. I asked did they need the mileage and was told no they'll get it when the truck is checked in. I left and received a call the next day asking when I was returning the truck. I told the lady I returned the truck and she said she'd check and call me back. She called back and said I returned the truck. Not a good experience.

Travon H. 
Rating:
1.0

No response from management at the store after multiple attempts. Spent over 5 hours on hold, only to have my call answered each time by the corporate call center, saying the store couldn't be reached and that they'd leave a note for management to call me. Still waiting on the call almost a month later. Was over charged as I only needed 3 uboxes not 4 as the store originally recommended. Highly unorganized and poor customer service. Will not recommend and will never use again. Unbelievable.

Megan T. 
Rating:
2.0

Faster service truck ready to rent my truck passenger side mirror was off. They put it back on but would not stay were I could use it.

KEVIN MICHAEL C. 
Rating:
3.0

The employee who was up front was just sitting down while four + people were in line. We walked in and no one greeted us, we had to ask the people in line if they'd been helped. Then we went up to the employee and stood there and the guy said nothing to us. Had to ask him if he's helping someone already or what. Finally a girl came in, her name tag said owner. She helped the people in line and us right away. Appreciated her, she saved our trip there. Otherwise it would've been an awful experience.

Aktavyus M. 
Rating:
4.0

Customer did not leave a comment.

MISTY W. 
Rating:
5.0

Very clean and they where ready for me

SHELONDA MICHELL S. 
Rating:
2.0

When picking up, this Location was understaffed. The one representative at the counter mentioned there were two others, but he did know know where they were at that time, about 5:30 PM. The rep decided to count the money in the register, after accepting my cash payment, for reasons unknown to me. He did not appear he was sure of the process to complete my rental - a reservation completed using the U-Haul mobile app. He seemed impatient during the light check after the trailer hook-up, not allowing me a couple of seconds to active the turn signals, brake, etc. During the drop off at 7:20 AM the next day, the location was understaffed, only one rep to handle incoming and outgoing rentals & sales. There was not ample currency in the cash register to make change for the return of my deposit less the rental fee. The "system" -he said - tried to charge me an "after ours" fee when my pickup and drop off were withing the location's operating hours. He did correct this error. Again this rep, although different from rep that handled my pickup, did not seem a full understanding of what should happen. He spent more time making negative comments about the previous shift than directly handling customers. I know of at least two customers that left during my 45 minute wait. Too much time was spent with the customer in front of me trying to match a trailer to his vehicle, when this location did not have a trailer his vehicle could safely tow. After about 45 minutes, the rep identified another location that had a trailer his vehicle could tow safely. Thank you U-Haul for the mobile app as I am sure I would have been at this location for several hours had I not completed the reservation and express check in using the U-Haul. U-Haul is my go to place for trailer and truck rental and I have never experienced such dis-function as this location provided.

William B. 
Rating:
5.0

I thought the cost was going to be 19 95 to rent the truck and when I got there I found out that you charge $0.79 a mile on top of the cost of the truck rental. If I was aware of this I would not have rented the truck I would have just borrowed a buddies pickup

JEFFREY SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

JOEL FERRIS L. 
Rating:
5.0

Everything was great and I always recommend and use uhaul when I am in need

SCOTT DELOREN M. 
Rating:
2.0

Rented online and had to go inside three times: To finalize rental To get keys (told they were in lockbox, but they were not all boxes were open and empty) To get equipment that was rented (rented appliance dolly and it was not in truck)

Jacob H. 
Rating:
4.0

Brakes were worse than previous rentals and gas gauge was not accurate upon pickup

Travis M. 
Rating:
5.0

Just keep on doing what you been doing!

mary J. 
Rating:
4.0

Customer did not leave a comment.

BENITO A. 
Rating:
5.0

Customer did not leave a comment.

Sha B. 
Rating:
4.0

Customer did not leave a comment.

BRITTON WAYNE S.  |  Overall Experience 
Rating:
1.0

Awful experience. Understaffed and no manager available to address a problem. UBox not ready at pick up and had to wait an hour to get it set up on a trailer. Then on date of retrieval from storage, the staff couldn't find the Box. Was sent twice to an off-site location and then back to main place. Finally called in a employee who know where it was -- 2 hours later the "found" the box. On top of all of this, I was charged for two Uboxes and have still not be given a refund of $98.00.

JEAN M. 
Rating:
5.0

You need more help

DAVID ALDEN W. 
Rating:
1.0

This facility was very disorganized and had no idea what reservations were available at the proper time. I had to wait another day because my reservation was not available. This put me back in terms of work and being able to move into my apartment. Very dissatisfied with the service and I will not be using U-Haul again.

JOHN ANTHONY F. 
Rating:
2.0

Customer did not leave a comment.

Gennie R.  |  Overall Experience 
Rating:
1.0

I had a reservation for 8/28/21 at 11am. No truck was available. Marvin said I could come back at 9am the next day to possibly get a truck since they had a lot of returns due back. I went 8/29/21 am. They asked if I had a reservation, I said no the guy told me to come in and try to rent. Lady that helped me was very friendly and did end up giving me a truck. The guy Marvin told me I'd have a $50 credit for guarantee, which the lady told me he should have given me a discount code, which he did not do. So I never got my full $50 credit. The lady did give me the truck rental $29.95 off my bill.

DANIEL EDWARD A. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Excellent service. Thank you

CESAR ALFONSO L. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE RAE P. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE PAYNE M. 
Rating:
5.0

Ask for Tate, he took good care of me. He even cleaned my truck personally after I told him about my April 29th 2021 rental. This is a good man an the guy to head up this location. Thank you so much Tate much respect

DEWAYNETONY W. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
5.0

they were even priced lower than most of their competitors, which was surprising in a large corporation.

esther Amber C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN MARIE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maureen m.  |  First Impressions 
Rating:
5.0

Smooth transactions, friendly staff and affordable.

Ellen D.  |  First Impressions 
No reviews have been submitted for this location.

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