Customer Reviews for U-Haul Moving & Storage at Jolly & Cedar

6,178 comentarios

5020 S Cedar   Lansing, MI 48910
(@ Jolly)

(517) 394-0075

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(517) 394-0075

5020 S Cedar
Lansing, MI 48910
(@ Jolly)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA AARON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANEY CLAUDIN W. 
Clasificación:
3.0

Make sure they check you in when you return your items. I'm still waiting on a Repayment from using a prepaid card.

TIMOTHY MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela E. 
Clasificación:
1.0

I'm seeking legal advice my things have molded

mickeal g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE LUVETTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREASA MARIE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine U.  |  Overall Experience 
Clasificación:
5.0

It's extremely difficult to return the uhaul truck online or after hours.

Anthony E. 
Clasificación:
5.0

Very cordial and capable staff. Efficient transaction, accurate and timely.

GARY ALLEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEWIS ANTHONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tekiya K.  |  Online Move In 
Clasificación:
5.0

Amazing service, friendly people, earphones was in good shape! Jordan was the best! She was extra friendly and answered all of my questions, very professional!

NEUKO CORNELL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEEONTE RASHAWN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLIN JESSIE W. 
Clasificación:
5.0

Tate was very friendly and informative of the process or renting and returning the truck.

RONDA LEE L. 
Clasificación:
5.0

Tate made my check in easy & was fast, courteous and friendly .

JEANNE DANIELLE R. 
Clasificación:
1.0

My account was charged twice. I rented the truck for one day, returned it on time, and they charged me for two days. I tried to contact the store several times within store working hours and nobody picked the call.

ROBERTO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS ADAM R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JILL H.  |  First Impressions 
Clasificación:
1.0

I was overcharged. I only had the truck for 2 days but was charged for 3. I have called and emailed several times to reset and it is still not resolved.

AIMEE DEANN H. 
Clasificación:
3.0

The vehicle was filthy, smelled of cigarettes although it was a non smoking vehicle, steering wheel was dirty and sticky. Empty - no windshield solution and it was a snowy day and keep having to pull it over to clean windows so I could see to drive. Terrible experience. I will never use this location again.

SUSAN DEE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATIE ELIZABETH P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATTI ANN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

REGINA VIVIAN S. 
Clasificación:
3.0

I had to walk and get my own truck. Service is as ok

TOYE MICHELLE L. 
Clasificación:
4.0

Everything was easy peasy explained correctly the 1st time so I wouldn't change anything from my experience! Thank you Uhaul S. Cedar Lansing Mi.

GEORGE G. 
Clasificación:
5.0

Online check-in had task not explained well pre-rental and was problematic at check-in.

Brian W. 
Clasificación:
5.0

Your staff was very friendly and helpful which made a smooth experience. ¡Gracias!

THERESA ANN N. 
Clasificación:
3.0

El cliente no dejó un comentario.

JUSTIN EMMANUEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS PATRICK B. 
Clasificación:
5.0

Make checking the back door cables as part of the maintenance check. Ours jumped off the pulley when we went to open it and we couldn't shut the door or open it any higher, without removing the cables ourselves and the heavy door coming down fast and hurting us

JENIFER ASHLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODY LYNN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVIDE RICHARD F. 
Clasificación:
2.0

I had reserved a 6x12 trailer for 12/11 and realized with the impending 50 mph winds predicted for the the 11th, so I called at 0800 on 12/10 to see if I could change me reservation for the 10th. The person at the waverly road location said it wasnt a problem and I said I would be there at 1230 to pick it up. I arrived at 1230 to the waverly road location and walked in to the store to three employees talking about some personal stuff and none of them even acknowledge that I was in the store. The whole store smelled of marijuana and I finally had to ask someone to help me. The staff told me they had rented all the trailers for the day, so I asked them if my reservation was still good for tomorrow and they checked and since they canceled my reservation for the 11th it was now reserved for someone else. They told me I could go to the Jolly road store and they might have a trailer. One employee said he could check on line and verify if there was . The employee told me there was only a 5x8 trailer in all the stores in the greater Lansing area, so I asked him to reserve it for me and I would have to make it due. I went to the Jolly rd store and told them I was there for the 5x8 trailer and the guy told me they did not have one for me to rent, even though it was sitting on the lot. I explained the aforementioned story and he said I had to have the trailer back by 6pm, which I said want not a problem. We got the trailer hooked up without incident and I had it back by 5 pm. The guy from the Jolly road store was kind and professional and apologetic the staff at the waverly store were unprofessional and uncaring of my situation, which they created.

WILLIAM ROYCE R. 
Clasificación:
3.0

Vehicle had a rumble at low speeds at first, and steering wheel pulled to one side. Check in and check out procedure was very disorganized. Employees seemed uninterested in working or making a positive impression. Upon returning my vehicle in-person I was told to leave my key on the counter and walk out without signing anything. Hours later I was called by TWO DIFFERENT PEOPLE to ask where the vehicle was and I had to inform them that I had already returned it, in person, to the same employee who checked me in at the beginning of the rental.

Jeffrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIS REGENA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loni H. 
Clasificación:
5.0

My attendant was super nice and had great customer service.

Clara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRET VINCENT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHYLLISTINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK S. 
Clasificación:
5.0

The website did not work for me when I returned the truck

LORIAANN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KELVIN A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KELVIN A.  |  First Impressions 
Clasificación:
4.0

Truck had trash in it

LISA MARIE M. 
Clasificación:
4.0

Mask wearing by employees would have been appreciated, but service was good otherwise. ¡Gracias!

Stephanie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy P. 
Clasificación:
1.0

I did not receive the truck I reserved and was given a size smaller. I made it work but pursued the $50 reservation guarantee. I was unable to get in touch with a manager until almost a week later. The manager tried to talk me out of it by saying that Uhaul reserves the right to make changes, etc. After a while, the manager relented and said that she'd honor the guarantee. It was not a pleasant conversation for either of us and I'm skeptical I'll see that money.

Andrew M. 
Clasificación:
2.0

I ordered a truck from a different place. When I got there they didn't have a truck and said if they don't then the order would be re-routed to the closest place that does and that place should call to confirm the switch. He also said this location I picked up from is notorious for not calling. They didn't call me either. Was not happy as I never got an email from U-Haul either.

COURTNEY ANN B. 
Clasificación:
5.0

I went into the Cedar/Jolly location a year and a half to two years ago and it seemed like an unorganized mess. I was hesitant to go back but it's the most convenient one. I was beyond pleased with the difference in cleanliness, customer service, and overall organization that I saw. Huge change from a year and a half ago! I was a little apprehensive about my things being safe at this store due to location but Jordan Martin took me to where my belongings would be held and showed me how secure the area was and that everything is under surveillance. Jordan was so friendly, personable, and reassuring which made me feel safe. I will be coming here for future services and also be recommending this location to everyone!!! Excellent job!!!! I am so happy with my experience!!!!

KARA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  Overall Experience 
Clasificación:
2.0

The truck we were given to use didn't run very well, we had it die on us and had to get a jump start when we mentioned it while returning it the manager said they were aware that truck wasn't in good condition and had done that to other customers. That truck should not be on the road

Brandon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL LYNETTE W. 
Clasificación:
3.0

Keep track of stuff better or get the return process down I returned the trailer same day as pick up(8:30ish am) and returned it around 2:30 pm went inside talked to someone who directed me where to park the trailer and then unhooked it from my truck and said I was good to go The next day around 8am I got a call asking to return the trailer, ive been keeping an eye on my credit card to make sure I'm not charged extra

AIDAN COBURN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD EDWARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODERICK ALLEN W. 
Clasificación:
5.0

nothing, great service

SCOTT HOWARD W. 
Clasificación:
5.0

The process was smooth and efficient. I checked in on line and when I arrived after a few inquiries by the staff, I was all set to go. JG

Joshua G. 
Clasificación:
5.0

Quick service this day. Picked up a trailer and was on the road in no time. Very good service from the red haired young lady!!

CORRAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBRA ANN S. 
Clasificación:
4.0

Water leaked into my furniture and bags inside the truck, I had to wash up all of them and then dry them up. One of mattresses too got wet on one side. Drive was fine but I will not rent the same truck again if water is getting into my furniture.

JAYAKRISHNA T. 
Clasificación:
4.0

Have more employees start before 9 am if you are going to open at 7 am. Customers were not helped in a timely manner.

Corran C. 
Clasificación:
5.0

Make sure that the oil has been changed. The oil change indicator light was on the entire time that I had the truck and that was a little worriesome.

Richard B. 
Clasificación:
3.0

Confusion at check out. I was not given my furniture pads that I purchased. I waited for 15 minutes in drop off area with nobody coming out. Ended up just dropping trailer in the aisle and assuming all would go well.

STEVEN EDWARD Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEREK GARNET-EUG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY EUGENE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick J. 
Clasificación:
5.0

Everything was great and staff was helpful and understanding and patient good job

Alicia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL SHAWN F. 
Clasificación:
4.0

The young lady that checked the trailer in was awesome.

ALEX ROY S. 
Clasificación:
3.0

Staff not really as helpful and as nice as in Paducah. Didn't really acknowledge my husband's presence when he went to drop it off.

YISHANA MIRIAH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackilyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN MARIE P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH H. 
Clasificación:
5.0

Pickup truck was dirty inside, windshield in side was filthy and made it difficult to see.

DUNCAN ERIC D. 
Clasificación:
4.0

The only draw-back, for me, was the hours to access the storage unit.

BRENDA D.  |  Overall Experience 
Clasificación:
3.0

I have no disputes. The unit was clean and we'll kept. My issue with the employees was not the local employees. The issue was that I couldn't ever get through to management at Cedar and Jolly. Whenever I called I would get the phone service center. It was very frustrating.

KATHY B.  |  Overall Experience 
Clasificación:
4.0

The vehicle they gave to us ran pretty rough, noted passenger door window rubber was all sliced opened looked like someone tried to open up a locked door. But it was clean

ANNE MARIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

esther Amber C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MANNING CURRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA MARIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guadalupe A. 
Clasificación:
5.0

I really appreciated the manager Jordan Martin who was amazing. She provided me with the best customer service and me feel so welcome and very well cared for.

MOHAMMED SALEEM A. 
Clasificación:
5.0

Really nothing it was all good what you are doing now.

nancy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

Nothing.

MICHAEL RAY M. 
Clasificación:
5.0

Nothing, everything went fine

THOMAS EDWARD C. 
Clasificación:
3.0

the doors are too small within the actual facility. it was tough trying to fit large items within the storage.

Uche N.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JAKE JUNIOR A. 
Clasificación:
4.0

El cliente no dejó un comentario.

VAL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINERVA M. 
Clasificación:
1.0

I had togo to the hospital from the extreme amount of cat urine, spray, and cat hair in the van! I was having breathing problems so bad they kept me overnight! Not to mention i was over charged for the millage rate! Was told 29¢ and was charged 69¢. Customer service hung up on me after 55 minutes on hold! His name was Gill but also mumbled another name at first! Tanner or tate at the cedar and jolly location said he will take care of everything, he did alright! By over charging me and putting the van right back out for rental without cleaning it! I could not even move the things i wanted it was that bad! So refund my rental or pay my hospital bill! Btw they kept me overnight from the breathing problems and the rash/hives! CONTACT ME VIA OF EMAIL!

BRIAN DAVID L. 
Clasificación:
5.0

Awesome service and no worries. May God bless you haul. In Jesus name amen.

JERRY EUGENE C. 
Clasificación:
3.0

I returned the van 2 hours after I rented it and spoke to a representative who told me where to park it. I then got a call the next day from the location asking when I was going to return the van. I was also charged for 2 days rental. You need to coordinate much better

NANCY GORMAN E. 
Clasificación:
5.0

Very helpful

jose E. 
Clasificación:
4.0

The reason I did not give 5 stars is, because of the Access hours. I forgot to ask about it and the staff member did not inform me the day I got the unit. I spent close to an hour, trying to get through to customer service, to ask about the hours, just to find out the access hours is the same as the store hours, unless I wanted to pay to have after hours access. 

BRENDA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER ANN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHAMUD UJENDO H. 
Clasificación:
1.0

Worst customer service and experience ! Rude employee didn't explain any directions and truck smelled like cigarettes very badly.

JOSEPH JAMES P. 
Clasificación:
5.0

Great experience. Used 2 times recently and both times great experience. Will use again and also refer to this location.

LAURA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMIKE VICTOR E. 
Clasificación:
5.0

Nothing everything was perfect !

MARICELLA CUELLA B. 
Clasificación:
1.0

My container arrived 10 days late and the staff at the Lansing U-haul was unavailable, rude, and unprofessional. You should fix the issues for the next customer.

William A. 
Clasificación:
2.0

Tried to use 24/7 pickup, but my truck was not prepped or put in an accessible location. Had to wait for store to open to get truck. On return of the truck, neither the uhaul app or website would upload pictures making return difficult also. 24/7 pickup/rideshare need MAJOR improvements!

Justin V. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRANDON LEE L. 
Clasificación:
5.0

they were even priced lower than most of their competitors, which was surprising in a large corporation.

esther Amber C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN MARIE P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  First Impressions 
Clasificación:
5.0

Smooth transactions, friendly staff and affordable.

Ellen D.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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