Customer Reviews for U-Haul Moving & Storage at Ina Rd

8183 comentarios

4040 W Ina Rd   Tucson, AZ 85741
(W of Thornydale Rd)

(520) 575-5380

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 575-5380

4040 W Ina Rd
Tucson, AZ 85741
(W of Thornydale Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

These folks are always better than excellent. I have rented many trailers from them over the years and each experience, to include this one, have been superior.

DARREN S. 
Clasificación:
3.0

Provide better customer service.

COWETA F. 
Clasificación:
5.0

i VERY MUCH APPRECIATE MICHAEL, THE MANAGER AT THIS LOCATION. i'm not sure what other titles he has but his williness to answer the phone today, and to recommend just what I needed and not something bigger or more expensive, AND to go the extra mile is a credit first to him as a person and an asset to this location and to the UHAUL brand. Not only should he be properly recognized but rewarded too, because someone of this caliber is good business. I hope someone in upper management. pays attention. And if he is this stores owner than he is the kind of person I prefer to do business with. When I need trailers or a truck, I will go back here and not anywhere else!!!!!

LINDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHASE GRIMM TOMA C. 
Clasificación:
5.0

David was excellent! He had phenomenal customer service skills!

CHESTER K. 
Clasificación:
2.0

I was the second person in line and it took 45 mins to get me checked out. Once I drove away the truck had a broken AC (did not blow cold air). It was a 100 degree day with 70% humidity and Uhaul rented me a truck without AC.... Best yet, I you charged me full price. What a company!

Brandon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN KEITH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE B. 
Clasificación:
4.0

Trying to reach anyone by phone usually goes to a regional line, with hold times of 48 to 57 minutes!!

Diana M. 
Clasificación:
5.0

I'm foreigner and my driver license was not reading by the scan of the application......this was solve in in the office but I lost a lot of time.

Gilberto C. 
Clasificación:
5.0

Had difficulty getting a receipt for the drop off.

John P C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sakura M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
2.0

We reserved a truck at a specific location. Got a phone call as soon as we was driving in the parking lot stating there wasn't our truck there. Don't allow reservations and call 10 min before reserved time. Also, the truck smelled like someone hauled raw fish or meat prior to us.

David D. 
Clasificación:
5.0

Excellent customer service from start of rental to the return. Professional helpful curtious staff

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

Mike was wonderful he's such a sweet gentle soul helped me out right away knew exactly what trailer I needed for my needs and got me in and out in a jiffy !

CRISTIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lon H. 
Clasificación:
5.0

Kyle was super helpful. Made the return a breeze.

Samuel M. 
Clasificación:
3.0

Make sure that you review all charges with the customer.

JAMES D. 
Clasificación:
5.0

Change nothing

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

David was very pleasant

MICHAEL F. 
Clasificación:
5.0

good

KIET L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA R. 
Clasificación:
5.0

Excellent operation! Truck was ready and clean; both picking up and dropping off ran smooth as clockwork; and they had the moving supplies I needed on hand. Super.

DONALD P. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Very helpful

PAUL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

George H. 
Clasificación:
5.0

Very friendly and helpful. A quick inspection and we were able to drop the truck off. Couldn't be easier!

Bradley T. 
Clasificación:
4.0

The ability to checkin online before pickup is awesome wait no its not! It is completely useless for a trailer, why give me the option and let me sit there and wait if it isn't really an option because of insurance purposes. I can't believe a company of your size can't find a programmer to properly program your app that looks at the object being rented and takes away the option to check in online. I waited 20 min for the app to respond and 20 min standing in line after I was told you couldn't check in that way. All the signage in the store and online brags about how great online check in is supposed to be. Please contact me if you I need my help in finding a competent programmer.

Pamela X. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kendrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne G. 
Clasificación:
4.0

Had to wait for service

ROGER P. 
Clasificación:
5.0

It was super easy!

DAWN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAIR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

Damian and Julio did a great job getting me hooked up to my SUV with the trailer. It made my moving a BBQ grill easy. Availability also at ni notice was a plus for me. Thanks again.

GRACE R. 
Clasificación:
5.0

Come up with plan to allow drop off at closer location.

Douglas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALVINO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

IGNACIO G. 
Clasificación:
2.0

Owner told me tires were check, but when I checked they were as much as 25 lbs low.

Jerry W. 
Clasificación:
5.0

The team was awesome and so was Dave when I turned in my equipment ( hope that was his name, it was a long hot humid day)

JAXSEN M. 
Clasificación:
4.0

The first reservation I made was 7 days in advance but was soon changed to the Speedway and Craycroft location by the Ina location. That was 40 minutes from my house.. By day 4, I canceled that and re booked the reservation at Ina again, and it stuck. On pickup at Ina, there were 5 available car haulers in the lot. The staff was wonderful but understaffed for the rush. The line was 5 deep. Mike the general manager knew his stuff and was very efficient. He dove right in to help his advisors with the customers. I appreciate Mike's decision to do that. It is a sign of an active manager.

Dean N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUILLERMO H. 
Clasificación:
5.0

Make sure the driver seat isn't falling apart in the truck.

Gary V. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANZ K. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
3.0

Everything was smooth.

ROGER A. 
Clasificación:
5.0

N/C

JESUS R. 
Clasificación:
5.0

Great Customer Service

ALEXANDER E. 
Clasificación:
1.0

The employee that has a tattoo on his face seemed as if he was extremely stoned and wasn't really comprehending our interaction.

DAVID V. 
Clasificación:
5.0

The representative that helped me was very busy. I waited while he helped the people who were there ahead of me. He was very courteous and kept his composure. It seemed that he could have used some help, but he made sure everyone was helped and did a great job

Jane J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
4.0

El cliente no dejó un comentario.

George O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIN W. 
Clasificación:
4.0

The only thing that I might change is to allow access, for the customers, to a trash receptacle.

James K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY D. 
Clasificación:
5.0

Fast, Friendly, and had everything I needed. ¡Gracias de nuevo!

NATHAN H. 
Clasificación:
5.0

Clean exterior and interior of trucks

Garland B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyja W. 
Clasificación:
2.0

When I scheduled this, I was told over the phone the drop off and my storage unit would be Oracle Road. I called back the day before I was arriving and they said that's not what's in the system. They sent me to Golf Links for storage but when I got there, there was no unit available for me. Finally, when I was redirected to Ina Rd., I was still given a hard time before finally receiving the smallest possible unit to store the contents of your 6x12 trailer. Poorly managed expectations and underwhelming delivery/execution of service. Overpromised and under delivered. To add insult to injury, I was unable to access any online platform to return trailer and have to return again during business hours to tell them I left a trailer in their lot. The only rental on my account is the storage unit and despite talking with the local scheduling manager, I was not easily able to remove the trailer or check it back in.

James S.  |  First Impressions 
Clasificación:
5.0

Honestly these guys are on the ball and incredibly friendly. I can't really think of anything off the top of my head. Complimentary mints, maybe?

Christopher E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia Z. 
Clasificación:
1.0

There was a 1:15 hour line starting at 7am. The line was only about 6 customers deep. The manager was workin bathe desk alone. He was professional and personable but importantly, alone. At 8am, another worker showed up but then disappeared. It took me over an hour to drop off a trailer. Read the google reviews; this location is not doing well. They need to fix Customer service.

Timothy M. 
Clasificación:
1.0

One tire was extremely low, I pointed it out to employee, who then had to take the time to fill tire while I waited. We had reserved a furniture dolly, another dolly and furniture pads which weren't placed in uhaul so had to to move without dollies or pads at 7am, since stores only opened until 9am.

MYRNA R. 
Clasificación:
1.0

My experience was horrified i didn't get the keys got there at six am didn't get help till 7am when the store opened i was so upset i called 1 800 number for help i would of thought i whould gotten a discount for the inconvenience i had to be at the site at 7am i wss so sad a cried to the manager it was a nightmare.

BASILIA V. 
Clasificación:
5.0

Nothing. The staff were super friendly and nice. I greatly appreciated their willingness to assist and help with the equipment pickup.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

Amazing customer service! I will definitely be back to this location again!

Rebecca G. 
Clasificación:
2.0

The kid in charge - Damian Diaz - was a punk jerk to me and I ended up canceling my reservation because of his attitude and lack of knowledge and customer service - he was a moody teenager with authority - not a good combo. Other employee Angel was much nicer and actually listened. Get rid of Damian ASAP.

SIOBHAN L. 
Clasificación:
3.0

I had the experience by getting a very different asset, one that I would bet will crash on the highway, the employee gave me the affirmative decision that everything is going well with that, and it did, but not sure why UHaul just doesn't care about that precise trailer I got, it was really ugly but with good tires. However, I spend more time in the store just to get that trailer than I was expecting.. I mean I had everything ready but nothing to do I guess...

ROBERTO D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ken M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Great service

Alejandro J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bjoern K. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
1.0

Wait was ridiculous long

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY J. 
Clasificación:
4.0

Initial pick up was located at 450 N Freeway. Due to internal misinformation within the company, a vehicle was not available when arrived to pick up at 10:38 am. The clerk in attendance did not notify my representative of a problem either until she went up to counter to inquire. Basically was given the run around initially.

Alice C. 
Clasificación:
4.0

The trailer I got was the oldest trailer I have even gotten at a uhaul site. The problem with it was that it did not have the same amount of rings to tie ropes to that all the other trailers I have rented had.

SUZANNE P. 
Clasificación:
2.0

Proof of return. We actually drop off the keys at 12:56 without any receipt. Didn't get checked out until 17:31 and was charged for gas, although we did fill up the gas before returning the truck.

GORDON Q. 
Clasificación:
5.0

Don't change anything

ALFREDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

Sonia was very helpful and stayed late to help us even though she didn't have to. She made the whole process easier and even found us a truck at another location.

Dan C.  |  First Impressions 
Clasificación:
1.0

The overall experience was good until my reservation was not upheld. I set the reservation two weeks out and was assured a unit inside upon arrival I was denied what I had reserved.

Colt M.  |  First Impressions 
Clasificación:
5.0

Staff at this location were efficient and expeditious.

George O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis M.  |  Overall Experience 
Clasificación:
4.0

All good. Only comment- Front desk needed more help both times I was there.

David K.  |  Overall Experience 
Clasificación:
5.0

Had dealings with an employee named David a number of times, he's very professional. Please give this young man kudos.

VANCE S.  |  Overall Experience 
Clasificación:
5.0

Thanks Michael

Patricia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurel C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda e.  |  First Impressions 
Clasificación:
2.0

All I can find is Sonia Weaver on my receipt I'm not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn't need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said "no he can clean it himself" that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.

Alexis M.  |  First Impressions 
Clasificación:
5.0

Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAM

richard g.  |  Overall Experience 
Clasificación:
4.0

Thank you guys, you guys are awesome at what you do!!

daryll d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William R.  |  Overall Experience 
Clasificación:
5.0

The place was always clean, plus excellent customer service.

Matias Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

suzanne p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james l.  |  Overall Experience 
Clasificación:
5.0

Ashley she’s very nice and helpful

Joseph R.  |  First Impressions 
Clasificación:
5.0

Fast, friendly, clean. The layout is good for loading and unloading.

Gayle H.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!

Jacquelynn P.  |  First Impressions 
Clasificación:
5.0

Customer service is excellent!!

Jacquelynn P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace L.  |  Overall Experience 
Clasificación:
5.0

Great Services

Mark V.  |  Overall Experience 
Clasificación:
5.0

Mike was a big help and Jeremy was great!

Jerrold S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

tom h.  |  Overall Experience 
Clasificación:
5.0

Thank you vacated 11/28

Diane G.  |  Overall Experience 
Clasificación:
1.0

Terrible service. Rude employee

James L.  |  Overall Experience 
Clasificación:
5.0

Everything was great the employees were fantastic place was clean and I was in and out in no time

Susan J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G.  |  Overall Experience 
Clasificación:
5.0

Nice . Very friendly employees.

Alexander C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom P.  |  Overall Experience 
Clasificación:
5.0

Other than a cancelled wedding, everything was perfect!

Jack V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

annette b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim K.  |  Overall Experience 
Clasificación:
5.0

The facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.

Matthew B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA S.  |  First Impressions 
Clasificación:
4.0

My overwhelming primary purpose/need for a storage unit was to have a place 2 park 2 excellent like new condition motorcycles inside and to be able to access and drive them daily. However i was informed by the GM of the facility that Uhaul corporate policy precludes motorcycles from storage units unless the machine is drained of all fluids and the batteries removed. Therefore mt uhaul storage unit was worthless to me. That is an absolutely ridiculous overly conservative policy rule. I then comparison shopped across 8 other storage facilities in the vicinity . not one of them had any rule against storing motorcycles.

Christopher C.  |  Overall Experience 
Clasificación:
5.0

Very nice and friendly

Susan J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gloria w.  |  Overall Experience 
Clasificación:
3.0

Customer service was great at first then at the end terrible. I order blanket and they moved the order to oracle location no communication. So ended up using no blankets.

Connie w.  |  Overall Experience 
Clasificación:
4.0

All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.

Garrett G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA S.  |  First Impressions 
Clasificación:
5.0

Exceptional customer service!

Jacquelynn P.  |  First Impressions 
Clasificación:
5.0

We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Gracias

VANCE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B.  |  Overall Experience 
Clasificación:
5.0

Melissa the manager was extremely helpful during the challenges of the virus pandemic. It is refreshing to know there are people in the community who truly want to help others.

KATHLEEN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B.  |  First Impressions 
Clasificación:
5.0

I had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! ¡Gracias!

JENAE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Talen H.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Jose O.  |  Overall Experience 
Clasificación:
5.0

Super helpful

KATHLEEN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary F.  |  Overall Experience 
Clasificación:
5.0

lady with the Green eyes...wow

Norman S.  |  Overall Experience 
Clasificación:
5.0

Cole was very friendly and helpful.

Mary F.  |  First Impressions 
Clasificación:
5.0

I always seemed to have a positive experience when I came to Ina road U-Haul. . Sonia, especially, helped me many times, and always made me feel like a valued customer.

Veronica Q.  |  Overall Experience 
Clasificación:
5.0

We used the storage facility for a yr. And sonja was great she was always helpful and took care of us when needed. Thank you .

Callie J.  |  Overall Experience 
Clasificación:
5.0

Perfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.

Jack V.  |  First Impressions 
Clasificación:
5.0

Great service

Mark V.  |  First Impressions 
Clasificación:
5.0

The facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.

Debra S.  |  Overall Experience 
Clasificación:
4.0

Julio has the best public relations skills i have ever witnessed.

Pamela S.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.

Joy H.  |  First Impressions 
Clasificación:
5.0

Great and friendly service. Van and storage unit were clean.

Billy C.  |  First Impressions 
Clasificación:
2.0

Your people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.

Alisha F.  |  First Impressions 
Clasificación:
5.0

We just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!

Amber d.  |  First Impressions 
Clasificación:
5.0

Your employees are so courteous. thankyou

Sylvia M.  |  First Impressions 
Clasificación:
5.0

I was very pleased,with service for both of my,storage units.I needed to have an extra unit,which was in the same location and very close to my first unit.

Sheryl C. | Reservación
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