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Todd D.Customer Reviews for U-Haul Moving & Storage at I-75 & Detroit
Testimonials From Recent Customers
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Kevina T.Overall, I had a great experience with the facility; however the online billing system was a bit cumbersome. I rented two separate units and would pay the monthly rent online for both at the same time each month. There were a couple of occasions where the online system didn't pay the rent for one unit and I was charged a late fee. Other than that, it was a good experience.
Tisha V. | Overall ExperienceThe service was great and the staff is very Courteous and friendly
patty A.Just maintain your consistency
William P.The only thing is I would be bit concerned to go in that neighborhood at night. Other than that agents were kind, friendly and helpful.
SCOTT L.Excellent experience. Steve was very helpful and professional.
tawnia R.It is paramount for the Uhaul personnel to perform two actions to improve the overall customer experience: 1) To perform a ‘walk-around' the vehicle before the customer leaves, and 2) To remind the customer to look at their text messages to perform the equipment evaluation before leaving the premises. Neither of these occurred upon my rental and it almost proved to be catastrophic for me.
KEVIN M.Paid for a unit and cant get in it same day has a lock 🔒 but y'all didn't give me a key 🥺😔 I don't like this hope y'all fix it in the am
Christina H. | First ImpressionsThe staff was very friendly and courteous. Very helpful in me getting into my rental very promptly and explained everything in detail. Would recommend family/friends for sure.
Malik B.Need more dollys
Jennifer J. | Overall ExperienceN/A
Michael W.Excellent staff.
Duncan H.I forget her name, but it started with a D. She was totally awesome. She was helpful and kind and nice and I can't say enough about her. Great hospitality!
JAMES M.The female who wrote up my contract was absolutely wonderful I lost my contract so I can't give her name but she was extremely helpful and so professional and knowledgeable and she had great attitude
DEWANNA L.The cab was very dirty . Sunflower seeds all over the floor. It was not cleaned in long time. Fowl order coming from cabin. Truck drove and handled very well though.
Bryan D.Briezana was very patient, helpful, and professional when the electronic system was having difficulties processing my contract
JOSEPH P.Arrived a month late and a whole bunch of hassle. Worst experience ever! Continuing to be charged months after pickup and no communication back.
robert F.The gentleman working there was friendly and professional! A+++
Cyril K.nothing outstanding service
james M.Everyone was polite and professional.
crystal D.The two indivduals (failed to get names for onced) were so efficient and helpful it was a BREEZE to get in, find the right trailer, and get on the road. So appreciated them!
Jocelyn D.Very friendly...and quick.
ROBERT H.Never received an email for the drop off that we were told I would be receiving.
AMANDA M.All the employees were really nice and funny. It was a pretty straightfoward pick up experience. This is not a problem with the location, but the UHaul website itself didn't save some of my documents submitted prior to pickup. Like i said, great service and nice people at the location though.
Christine K.friendly and helpful, good job
Daniel N.It was a very clean and efficient also Jason Hawkins was very tentative all my needs
Roy G.When returning the truck, there was only one employee and I needed to wait a little longer than expected. Not a bad thing but unexpected.
Judy B.Hire more help to assist the only person working that day as he was overwhelmed having to unload a semi-truck and wait on me as a customer.
Frederic B.Lady there was very nice and accommodating.
Adam S.Everything was fine Briezana was an awesome help
DEJ'A W.Briezana the best
Leroy V.Light skin lady i think with freckles was very very help She was very patient with me when i was confused on what i want i forgot her name shes located in Toledo North Detroit street And shes very pretty too
Ryan S.When I got there the truck I reserved was for sale, no discount of any kind was given I had to get a smaller truck and the truck needs some work !!
Talesia G.Agent promptly came out to check in my returned rental truck. I was in and out in 10 minutes!!
FELICIA W.VERIFY CUSTOMER INFORMATION, I DID NOT RENT ANYTHING FROM YOU.
Tyler M.Manager very rude and disrespectful needs customer Service training
THESSA C.NOT A THING! This staff was exceptional as always, very friendly, pleasant, eager to help and available to answer all questions. I do not live close to this location, but their service is so exceptional that I go out of my way to rent at their location. It shows that they love their job! Super, Super, Super service!
Sue G.They allowed someone who was NOT on my account to pick up the truck and change driver info
randal P.The location itself was fine and the employees were great, the website though is horrible. My reservation was cancelled day of because it allowed me to reserve a truck that wasn't available. I cannot and will not recommend anyone use Uhaul unless they only go through the physical locations (seriously terrible experience)
Carl G.Great staff!
Dawn R.It was excellent no more to improve
Uketta P.We've been moving our college age kids all over Ohio for years. Always great customer service!
GREGORY R.Revamp of the 24/7 app it's not user friendly and hard to connect to the site. Had to go in store anyway. Tracy got me together though
CHERYL K.Nothing. Briezana Williams was excellent extremely knowledgeable and provided great customer service!
CALVIN B.Would recommend if in the area, but I wanted a pick up in Monroe, MI, or close by, but they sent me to Toledo, which added about 50 more miles to my drive time. I did appreciate they upped the mileage allowance, but it made for a very long drive on top of moving.
KERINA RAJEAN R.The staff was nice but the area is very rough.
Mark L.Service agent was very professional caring helpful friendly and efficient.
curley l. | First ImpressionsStaff corrected unit size and provided access card to facility which I did not have.
SHELIA J. | First ImpressionsAwesome customer service. The young lady assisted me & my husband very well.
Portia W. | First ImpressionsThe service was the best and the employees were great thanks
Cheryl F. | First Impressions