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Travis P.Customer Reviews for U-Haul Moving & Storage at I-75 & Detroit
Testimonials From Recent Customers
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Interactions were very friendly and positive.
Martin R.The representative was super nice and helpful and, despite being busy, expedited things well. I would definitely rent from this location again!
Helen S.Check in process went smoothly and the associate hooked up the trailer (in the rain) which was very helpful. Great customer service!
Steven W.The staff that assisted me in Toledo was phenomenally helpful. He made the pick up a breeze. Truly appreciate his customer service. Patricia Torchia
Patricia T.I went 4 miles over and he charged me over 4.00 and the guy where I picked it up said it was only .40 cents to go over the miles.
Stephanie F.😃
catherine C.I had to drop off my truck after hours and had to use the app for check in. The app issues were NOT the fault of your location, but it is a challenge to use at times. If you don't have Wi-Fi when the location is closed (after 5:00pm) it's difficult to complete the return. process.
Kip W.Keep up the good work 💯👍🏾😁
Clifton G.Very nice to deal with, very professional and quick service
destiny H.Nothing. I had a great experience and the men working were very friendly and helpful.
vince F.Tracy has always had a polite attitude and he has the best staff. Thanks Steve
Lanice A.Stop over charging bs I got charged e extra 30$
Chelsee F.Steve, who was working the counter, was great. Very helpful.
margaret M.I was very happy when I did not half to pay right and have first month free that was really a relief for me
markeisha e. | First ImpressionsMy experience was excellent will use this facility again if needed
gwennata w. | First ImpressionsI love how U haul took an old building and modernize the building, It's beautiful.
Lashonnia K.I've used this location several times and The people that work here are always very nice very professional and I'm always impressed.
Michael D.Steve at the self-storage facility seems like a great employee.
Randall E. | Online Move InKeep doing what you're doing!!💯👍🏾🙂
Clifton G.The gentleman who took care of my rental was very nice and efficient
Mark B.Everything was to satisfaction. Nothing needs improving. In fast, out fast! Love it!😍
IZETTA B.Originally was told the size I had would fit a house luckily they had a better one staff excellent
donna r. | First ImpressionsGreat Service
THOMAS S.N/A
Kevina T.Overall, I had a great experience with the facility; however the online billing system was a bit cumbersome. I rented two separate units and would pay the monthly rent online for both at the same time each month. There were a couple of occasions where the online system didn't pay the rent for one unit and I was charged a late fee. Other than that, it was a good experience.
Tisha V. | Overall ExperienceThe service was great and the staff is very Courteous and friendly
patty A.Just maintain your consistency
William P.The only thing is I would be bit concerned to go in that neighborhood at night. Other than that agents were kind, friendly and helpful.
SCOTT L.Excellent experience. Steve was very helpful and professional.
tawnia R.It is paramount for the Uhaul personnel to perform two actions to improve the overall customer experience: 1) To perform a ‘walk-around' the vehicle before the customer leaves, and 2) To remind the customer to look at their text messages to perform the equipment evaluation before leaving the premises. Neither of these occurred upon my rental and it almost proved to be catastrophic for me.
KEVIN M.Paid for a unit and cant get in it same day has a lock 🔒 but y'all didn't give me a key 🥺😔 I don't like this hope y'all fix it in the am
Christina H. | First ImpressionsThe staff was very friendly and courteous. Very helpful in me getting into my rental very promptly and explained everything in detail. Would recommend family/friends for sure.
Malik B.Need more dollys
Jennifer J. | Overall ExperienceN/A
Michael W.Excellent staff.
Duncan H.I forget her name, but it started with a D. She was totally awesome. She was helpful and kind and nice and I can't say enough about her. Great hospitality!
JAMES M.The female who wrote up my contract was absolutely wonderful I lost my contract so I can't give her name but she was extremely helpful and so professional and knowledgeable and she had great attitude
DEWANNA L.The cab was very dirty . Sunflower seeds all over the floor. It was not cleaned in long time. Fowl order coming from cabin. Truck drove and handled very well though.
Bryan D.Briezana was very patient, helpful, and professional when the electronic system was having difficulties processing my contract
JOSEPH P.Arrived a month late and a whole bunch of hassle. Worst experience ever! Continuing to be charged months after pickup and no communication back.
robert F.The gentleman working there was friendly and professional! A+++
Cyril K.nothing outstanding service
james M.Everyone was polite and professional.
crystal D.Tracy Brown is great to work with!
Maggie C. | Overall ExperienceThe two indivduals (failed to get names for onced) were so efficient and helpful it was a BREEZE to get in, find the right trailer, and get on the road. So appreciated them!
Jocelyn D.Very friendly...and quick.
ROBERT H.UHaul does a great job
janice F. | Overall ExperienceNever received an email for the drop off that we were told I would be receiving.
AMANDA M.All the employees were really nice and funny. It was a pretty straightfoward pick up experience. This is not a problem with the location, but the UHaul website itself didn't save some of my documents submitted prior to pickup. Like i said, great service and nice people at the location though.
Christine K.The young lady who completed the paperwork for the rental of my storage unit was very friendly and courteous as well as the young man that checked me out. I appreciate good and efficient customer service.
Ellen D G. | Overall Experiencefriendly and helpful, good job
Daniel N.It was a very clean and efficient also Jason Hawkins was very tentative all my needs
Roy G.When returning the truck, there was only one employee and I needed to wait a little longer than expected. Not a bad thing but unexpected.
Judy B.Hire more help to assist the only person working that day as he was overwhelmed having to unload a semi-truck and wait on me as a customer.
Frederic B.Lady there was very nice and accommodating.
Adam S.Everything was fine Briezana was an awesome help
DEJ'A W.Briezana the best
Leroy V.They have awesome staff!!!
krystal c. | Overall ExperienceThe roof did leak and I had some water damage to my personal belongings.
tamika j. | Overall ExperienceI Highly recommend this location it has the best staff!
Dawn R. | Overall ExperienceHard to get in contact with people in the main office.
Dyamond D. | Overall ExperienceThe staff went out of the way to help us as we drove from Muncie to Toledo to move my son for from one college to another .The drive took a lot longer than indicated as we had to drive 50 with the trailer load. They worked with me on the phone to line everything up so it would be ready to go .We arrived one min before closing an they greeted us on the intercom making sure we where in .Great experience !!
Dawn R. | First ImpressionsIt took us a while to get into our unit after arriving, because we were initially assigned to one that was much smaller than we asked for. I am glad I went back and clarified, because it had been mislabeled in the system. That wasted some precious time, but the staff was helpful in getting the issue resolved.
Kelly S. | First ImpressionsService agent was very professional caring helpful friendly and efficient.
curley l. | First ImpressionsStaff corrected unit size and provided access card to facility which I did not have.
SHELIA J. | First ImpressionsI don’t know why my card said that there was a extra charge of 15$ added to the 100$ that was for the deposit. But I will take that up the bank. Other than that I’m very pleased with the service.
Dennis H. | First ImpressionsIt was great and the staff was nice
tina r. | Overall ExperienceBest storage facility I’ve ever been to. Very clean and staff was very friendly as well!!
phillip d. | Overall ExperienceMy only complaint was the steps involved in cancelling the contract. I was hospitalized with heart issues and yet was expected to come into the facility to sign paperwork showing I had moved out. I understand their liability concerns, but that was a bit over the top.
Tony J. | Overall ExperienceI very much disliked the fact that I've held my storage unit for over a year and for the last month I couldn't get prorated for the monthly payment when I used the storage for a week after my payments due date. Exceptions should be made for loyal customers.
Syreeta P. | Overall ExperienceVery friendly and accommodating staff! Would highly recommend them
tara r. | Overall ExperienceAwesome customer service. The young lady assisted me & my husband very well.
Portia W. | First ImpressionsI have had several storage units at this location and 1 particular storage for over 7months and this last experience was bad, The manager called and lied saying it was a foul smell coming from my unit and the day I moved out the guy who was there said there was never any smell and why would he lie and put that in my notes, Please delete any notes on my account because it was no smell and he also looked I side my unit because how he know it was bags I stead of boxes
Martina C. | Overall ExperienceMost businesses give you the impression that you are supposed to do business with them...but here I felt appreciated for my business and that left me not feeling as if I had just been taken advantage of. I will definitely recommend this office to anyone needing a place to store their belongings.
deborah c. | Overall ExperienceStaff lost my info at times and that was frustrating.
sharlynda g. | Overall ExperienceGeneral Manager Tracy Brian runs a clean tight shop. It was a pleasure during business with him on my exit of Toledo, Ohio.
Lawrence B. | Overall ExperienceJavon was a big help and well appreciated
Patience R. | First ImpressionsGeneral manager great guy good businessman
Lawrence B. | First ImpressionsTracy was awesome!! Everything worked out great!! Thank you
Phyllis K. | First ImpressionsGreat facility would use again without any reservations.
Raymond B. | Overall ExperienceBest Experience Ever!
Dominque W. | Overall Experience⭐⭐⭐⭐⭐
Latwan W. | Overall ExperienceThis I Haul facility has restored our faith in UHaul. If all U Haul was operated this well they will continue to be a good company.
gordon m. | Overall ExperienceEverything was just fine...
Michael w J. | Overall ExperienceNa
Dana H. | Overall ExperienceThe unit and the facilities were clean and secure. I like the new card check in and out. I would rent a unit there again.
gretta w. | Overall ExperienceTracy made our first experience with U-Haul storage amazing. He helped us maneuver the truck, talked us through the process and assured us of the security. 5 stars isn't enough, he deserves 10!
gordon m. | First ImpressionsKeycard gave me problems at times, but other than that everything else was ok
Dorian C. | Overall ExperienceThe service was the best and the employees were great thanks
Cheryl F. | First ImpressionsGreat facility
timothy c. | Overall ExperienceVery pleasant staff, no issues if so very well tooken care of.
stephanie p. | Overall Experienceexcellent service in both locations.
Heath L. | Overall ExperienceReally good service
oscar r. | Overall ExperienceVery perfectional and very clean
JOE G. | Overall ExperienceVery perfectional
JOE G. | First ImpressionsI will return if I need to use U-Haul again ... great customer service
Katrina H. | Overall ExperienceThe elevator was kinda a pain to use
Danielle H. | Overall ExperienceNo rating and no comments - facility not used.
Clyde H. S. | ReservationFriendly and helpful staff. A special thank you to Steve, who removed the locks from my Uboxes when I lost the keys. Would use this location again, and recommend to friends and family.
greg l. | Overall ExperienceI was very satisfied with the service. I would highly recommend to anyone.
Michael B. | Overall ExperienceI would have liked a refund of the U-Haul not used when turning in the U-Haul.
Ringo W. | Overall Experience