Customer Reviews for U-Haul Moving & Storage at I-75 & Detroit

1,052 comentarios

3011 Council St   Toledo, OH 43606

(419) 329-4789

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(419) 329-4789

3011 Council St
Toledo, OH 43606

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Travis P. 
Rating:
4.0

Customer did not leave a comment.

Rich K. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
4.0

Interactions were very friendly and positive.

Martin R. 
Rating:
3.0

Customer did not leave a comment.

India R. 
Rating:
5.0

The representative was super nice and helpful and, despite being busy, expedited things well. I would definitely rent from this location again!

Helen S. 
Rating:
5.0

Check in process went smoothly and the associate hooked up the trailer (in the rain) which was very helpful. Great customer service!

Steven W. 
Rating:
5.0

The staff that assisted me in Toledo was phenomenally helpful. He made the pick up a breeze. Truly appreciate his customer service. Patricia Torchia

Patricia T. 
Rating:
5.0

I went 4 miles over and he charged me over 4.00 and the guy where I picked it up said it was only .40 cents to go over the miles.

Stephanie F. 
Rating:
5.0

😃

catherine C. 
Rating:
4.0

I had to drop off my truck after hours and had to use the app for check in. The app issues were NOT the fault of your location, but it is a challenge to use at times. If you don't have Wi-Fi when the location is closed (after 5:00pm) it's difficult to complete the return. process.

Kip W. 
Rating:
4.0

Keep up the good work 💯👍🏾😁

Clifton G. 
Rating:
5.0

Very nice to deal with, very professional and quick service

destiny H. 
Rating:
5.0

Nothing. I had a great experience and the men working were very friendly and helpful.

vince F. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Tracy has always had a polite attitude and he has the best staff. Thanks Steve

Lanice A. 
Rating:
1.0

Customer did not leave a comment.

Rodger W. 
Rating:
2.0

Stop over charging bs I got charged e extra 30$

Chelsee F. 
Rating:
5.0

Customer did not leave a comment.

Thomas C.  |  First Impressions 
Rating:
5.0

Steve, who was working the counter, was great. Very helpful.

margaret M. 
Rating:
5.0

Customer did not leave a comment.

danielle L. 
Rating:
5.0

Customer did not leave a comment.

Marletta J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCUS N. 
Rating:
5.0

Customer did not leave a comment.

Aaron N. 
Rating:
4.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

I was very happy when I did not half to pay right and have first month free that was really a relief for me

markeisha e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

My experience was excellent will use this facility again if needed

gwennata w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

max r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

I love how U haul took an old building and modernize the building, It's beautiful.

Lashonnia K. 
Rating:
5.0

I've used this location several times and The people that work here are always very nice very professional and I'm always impressed.

Michael D. 
Rating:
4.0

Steve at the self-storage facility seems like a great employee.

Randall E.  |  Online Move In 
Rating:
5.0

Keep doing what you're doing!!💯👍🏾🙂

Clifton G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

marletta j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHONTE H.  |  First Impressions 
Rating:
4.0

The gentleman who took care of my rental was very nice and efficient

Mark B. 
Rating:
5.0

Customer did not leave a comment.

DAI'LAHNTAE J. 
Rating:
5.0

Customer did not leave a comment.

joseph s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stefanie G.  |  First Impressions 
Rating:
5.0

Everything was to satisfaction. Nothing needs improving. In fast, out fast! Love it!😍

IZETTA B. 
Rating:
5.0

Customer did not leave a comment.

Latoya K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

Originally was told the size I had would fit a house luckily they had a better one staff excellent

donna r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen J. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Great Service

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

joan G. 
Rating:
5.0

Customer did not leave a comment.

Angel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

N/A

Kevina T. 
Rating:
5.0

Customer did not leave a comment.

Daun K. 
Rating:
5.0

Customer did not leave a comment.

Gregory C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

keshonna g.  |  Overall Experience 
Rating:
5.0

Overall, I had a great experience with the facility; however the online billing system was a bit cumbersome. I rented two separate units and would pay the monthly rent online for both at the same time each month. There were a couple of occasions where the online system didn't pay the rent for one unit and I was charged a late fee. Other than that, it was a good experience.

Tisha V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Jameica R. 
Rating:
5.0

Customer did not leave a comment.

Emery G. 
Rating:
5.0

The service was great and the staff is very Courteous and friendly

patty A. 
Rating:
5.0

Just maintain your consistency

William P. 
Rating:
5.0

Customer did not leave a comment.

Pierrette D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy R. 
Rating:
4.0

The only thing is I would be bit concerned to go in that neighborhood at night. Other than that agents were kind, friendly and helpful.

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Excellent experience. Steve was very helpful and professional.

tawnia R. 
Rating:
1.0

It is paramount for the Uhaul personnel to perform two actions to improve the overall customer experience: 1) To perform a ‘walk-around' the vehicle before the customer leaves, and 2) To remind the customer to look at their text messages to perform the equipment evaluation before leaving the premises. Neither of these occurred upon my rental and it almost proved to be catastrophic for me.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Patricia F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEATRA J. 
Rating:
4.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
2.0

Paid for a unit and cant get in it same day has a lock 🔒 but y'all didn't give me a key 🥺😔 I don't like this hope y'all fix it in the am

Christina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
4.0

Customer did not leave a comment.

PAULA SUE G. 
Rating:
5.0

Customer did not leave a comment.

Dennis W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierrette D.  |  First Impressions 
Rating:
5.0

The staff was very friendly and courteous. Very helpful in me getting into my rental very promptly and explained everything in detail. Would recommend family/friends for sure.

Malik B. 
Rating:
4.0

Customer did not leave a comment.

Devon W. 
Rating:
5.0

Customer did not leave a comment.

Annette R. 
Rating:
5.0

Customer did not leave a comment.

Patricia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T.  |  First Impressions 
Rating:
5.0

Need more dollys

Jennifer J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney W. 
Rating:
5.0

N/A

Michael W. 
Rating:
5.0

Excellent staff.

Duncan H. 
Rating:
5.0

Customer did not leave a comment.

Jer'Rikka W. 
Rating:
5.0

I forget her name, but it started with a D. She was totally awesome. She was helpful and kind and nice and I can't say enough about her. Great hospitality!

JAMES M. 
Rating:
5.0

The female who wrote up my contract was absolutely wonderful I lost my contract so I can't give her name but she was extremely helpful and so professional and knowledgeable and she had great attitude

DEWANNA L. 
Rating:
3.0

Customer did not leave a comment.

Angelica J. 
Rating:
3.0

The cab was very dirty . Sunflower seeds all over the floor. It was not cleaned in long time. Fowl order coming from cabin. Truck drove and handled very well though.

Bryan D. 
Rating:
4.0

Briezana was very patient, helpful, and professional when the electronic system was having difficulties processing my contract

JOSEPH P. 
Rating:
3.0

Customer did not leave a comment.

Douglas H. 
Rating:
3.0

Customer did not leave a comment.

KRISTIE G. 
Rating:
3.0

Customer did not leave a comment.

Dawn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALISON YOUNG C. 
Rating:
1.0

Arrived a month late and a whole bunch of hassle. Worst experience ever! Continuing to be charged months after pickup and no communication back.

robert F. 
Rating:
4.0

Customer did not leave a comment.

Marcus F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The gentleman working there was friendly and professional! A+++

Cyril K. 
Rating:
5.0

Customer did not leave a comment.

LECRESHA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LECRESHA G. 
Rating:
5.0

nothing outstanding service

james M. 
Rating:
5.0

Everyone was polite and professional.

crystal D. 
Rating:
4.0

Customer did not leave a comment.

Nichole N. 
Rating:
5.0

Tracy Brown is great to work with!

Maggie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

devon l.  |  Overall Experience 
Rating:
5.0

The two indivduals (failed to get names for onced) were so efficient and helpful it was a BREEZE to get in, find the right trailer, and get on the road. So appreciated them!

Jocelyn D. 
Rating:
5.0

Very friendly...and quick.

ROBERT H. 
Rating:
5.0

UHaul does a great job

janice F.  |  Overall Experience 
Rating:
3.0

Never received an email for the drop off that we were told I would be receiving.

AMANDA M. 
Rating:
5.0

All the employees were really nice and funny. It was a pretty straightfoward pick up experience. This is not a problem with the location, but the UHaul website itself didn't save some of my documents submitted prior to pickup. Like i said, great service and nice people at the location though.

Christine K. 
Rating:
5.0

Customer did not leave a comment.

Jaron T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

FARIS S. 
Rating:
5.0

The young lady who completed the paperwork for the rental of my storage unit was very friendly and courteous as well as the young man that checked me out. I appreciate good and efficient customer service.

Ellen D G.  |  Overall Experience 
Rating:
4.0

friendly and helpful, good job

Daniel N. 
Rating:
5.0

It was a very clean and efficient also Jason Hawkins was very tentative all my needs

Roy G. 
Rating:
5.0

Customer did not leave a comment.

Stacey M. 
Rating:
4.0

Customer did not leave a comment.

michelle h.  |  Overall Experience 
Rating:
4.0

When returning the truck, there was only one employee and I needed to wait a little longer than expected. Not a bad thing but unexpected.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Hire more help to assist the only person working that day as he was overwhelmed having to unload a semi-truck and wait on me as a customer.

Frederic B. 
Rating:
5.0

Lady there was very nice and accommodating.

Adam S. 
Rating:
5.0

Everything was fine Briezana was an awesome help

DEJ'A W. 
Rating:
5.0

Briezana the best

Leroy V. 
Rating:
5.0

Customer did not leave a comment.

AGHYAD D. 
Rating:
5.0

They have awesome staff!!!

krystal c.  |  Overall Experience 
Rating:
4.0

The roof did leak and I had some water damage to my personal belongings.

tamika j.  |  Overall Experience 
Rating:
5.0

I Highly recommend this location it has the best staff!

Dawn R.  |  Overall Experience 
Rating:
4.0

Hard to get in contact with people in the main office.

Dyamond D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa L.  |  First Impressions 
Rating:
5.0

The staff went out of the way to help us as we drove from Muncie to Toledo to move my son for from one college to another .The drive took a lot longer than indicated as we had to drive 50 with the trailer load. They worked with me on the phone to line everything up so it would be ready to go .We arrived one min before closing an they greeted us on the intercom making sure we where in .Great experience !!

Dawn R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Theresa J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa B.  |  First Impressions 
Rating:
3.0

It took us a while to get into our unit after arriving, because we were initially assigned to one that was much smaller than we asked for. I am glad I went back and clarified, because it had been mislabeled in the system. That wasted some precious time, but the staff was helpful in getting the issue resolved.

Kelly S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marquita K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alicia b.  |  First Impressions 
Rating:
5.0

Service agent was very professional caring helpful friendly and efficient.

curley l.  |  First Impressions 
Rating:
5.0

Staff corrected unit size and provided access card to facility which I did not have.

SHELIA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melody h.  |  First Impressions 
Rating:
4.0

I don’t know why my card said that there was a extra charge of 15$ added to the 100$ that was for the deposit. But I will take that up the bank. Other than that I’m very pleased with the service.

Dennis H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

otto s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shalone B.  |  Overall Experience 
Rating:
5.0

It was great and the staff was nice

tina r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tisha V.  |  First Impressions 
Rating:
5.0

Best storage facility I’ve ever been to. Very clean and staff was very friendly as well!!

phillip d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya S.  |  Overall Experience 
Rating:
4.0

My only complaint was the steps involved in cancelling the contract. I was hospitalized with heart issues and yet was expected to come into the facility to sign paperwork showing I had moved out. I understand their liability concerns, but that was a bit over the top.

Tony J.  |  Overall Experience 
Rating:
4.0

I very much disliked the fact that I've held my storage unit for over a year and for the last month I couldn't get prorated for the monthly payment when I used the storage for a week after my payments due date. Exceptions should be made for loyal customers.

Syreeta P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

demetric w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sonja s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica P.  |  Overall Experience 
Rating:
5.0

Very friendly and accommodating staff! Would highly recommend them

tara r.  |  Overall Experience 
Rating:
5.0

Awesome customer service. The young lady assisted me & my husband very well.

Portia W.  |  First Impressions 
Rating:
5.0

I have had several storage units at this location and 1 particular storage for over 7months and this last experience was bad, The manager called and lied saying it was a foul smell coming from my unit and the day I moved out the guy who was there said there was never any smell and why would he lie and put that in my notes, Please delete any notes on my account because it was no smell and he also looked I side my unit because how he know it was bags I stead of boxes

Martina C.  |  Overall Experience 
Rating:
4.0

Most businesses give you the impression that you are supposed to do business with them...but here I felt appreciated for my business and that left me not feeling as if I had just been taken advantage of. I will definitely recommend this office to anyone needing a place to store their belongings.

deborah c.  |  Overall Experience 
Rating:
3.0

Staff lost my info at times and that was frustrating.

sharlynda g.  |  Overall Experience 
Rating:
5.0

General Manager Tracy Brian runs a clean tight shop. It was a pleasure during business with him on my exit of Toledo, Ohio.

Lawrence B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmela B.  |  Overall Experience 
Rating:
5.0

Javon was a big help and well appreciated

Patience R.  |  First Impressions 
Rating:
5.0

General manager great guy good businessman

Lawrence B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

duane h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alltra j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina S.  |  Overall Experience 
Rating:
5.0

Tracy was awesome!! Everything worked out great!! Thank you

Phyllis K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CONNIE J.  |  Overall Experience 
Rating:
4.0

Great facility would use again without any reservations.

Raymond B.  |  Overall Experience 
Rating:
4.0

Best Experience Ever!

Dominque W.  |  Overall Experience 
Rating:
5.0

⭐⭐⭐⭐⭐

Latwan W.  |  Overall Experience 
Rating:
5.0

This I Haul facility has restored our faith in UHaul. If all U Haul was operated this well they will continue to be a good company.

gordon m.  |  Overall Experience 
Rating:
5.0

Everything was just fine...

Michael w J.  |  Overall Experience 
Rating:
2.0

Na

Dana H.  |  Overall Experience 
Rating:
4.0

The unit and the facilities were clean and secure. I like the new card check in and out. I would rent a unit there again.

gretta w.  |  Overall Experience 
Rating:
5.0

Tracy made our first experience with U-Haul storage amazing. He helped us maneuver the truck, talked us through the process and assured us of the security. 5 stars isn't enough, he deserves 10!

gordon m.  |  First Impressions 
Rating:
4.0

Keycard gave me problems at times, but other than that everything else was ok

Dorian C.  |  Overall Experience 
Rating:
5.0

The service was the best and the employees were great thanks

Cheryl F.  |  First Impressions 
Rating:
5.0

Great facility

timothy c.  |  Overall Experience 
Rating:
5.0

Very pleasant staff, no issues if so very well tooken care of.

stephanie p.  |  Overall Experience 
Rating:
5.0

excellent service in both locations.

Heath L.  |  Overall Experience 
Rating:
5.0

Really good service

oscar r.  |  Overall Experience 
Rating:
5.0

Very perfectional and very clean

JOE G.  |  Overall Experience 
Rating:
5.0

Very perfectional

JOE G.  |  First Impressions 
Rating:
5.0

I will return if I need to use U-Haul again ... great customer service

Katrina H.  |  Overall Experience 
Rating:
3.0

The elevator was kinda a pain to use

Danielle H.  |  Overall Experience 
Rating:
3.0

No rating and no comments - facility not used.

Clyde H. S.  |  Reservation 
Rating:
5.0

Friendly and helpful staff. A special thank you to Steve, who removed the locks from my Uboxes when I lost the keys. Would use this location again, and recommend to friends and family.

greg l.  |  Overall Experience 
Rating:
5.0

I was very satisfied with the service. I would highly recommend to anyone.

Michael B.  |  Overall Experience 
Rating:
4.0

I would have liked a refund of the U-Haul not used when turning in the U-Haul.

Ringo W.  |  Overall Experience 
No reviews have been submitted for this location.

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