Customer Reviews for U-Haul Moving & Storage at I-75 & Detroit

976 reviews

3011 Council St   Toledo, OH 43606

(419) 329-4789

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(419) 329-4789

3011 Council St
Toledo, OH 43606

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Paid for a unit and cant get in it same day has a lock 🔒 but y'all didn't give me a key 🥺😔 I don't like this hope y'all fix it in the am

Christina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
4.0

Customer did not leave a comment.

PAULA SUE G. 
Rating:
5.0

Customer did not leave a comment.

Dennis W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierrette D.  |  First Impressions 
Rating:
5.0

The staff was very friendly and courteous. Very helpful in me getting into my rental very promptly and explained everything in detail. Would recommend family/friends for sure.

Malik B. 
Rating:
4.0

Customer did not leave a comment.

Devon W. 
Rating:
5.0

Customer did not leave a comment.

Annette R. 
Rating:
5.0

Customer did not leave a comment.

Patricia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T.  |  First Impressions 
Rating:
5.0

Need more dollys

Jennifer J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney W. 
Rating:
5.0

N/A

Michael W. 
Rating:
5.0

Excellent staff.

Duncan H. 
Rating:
5.0

Customer did not leave a comment.

Jer'Rikka W. 
Rating:
5.0

I forget her name, but it started with a D. She was totally awesome. She was helpful and kind and nice and I can't say enough about her. Great hospitality!

JAMES M. 
Rating:
5.0

The female who wrote up my contract was absolutely wonderful I lost my contract so I can't give her name but she was extremely helpful and so professional and knowledgeable and she had great attitude

DEWANNA L. 
Rating:
3.0

Customer did not leave a comment.

Angelica J. 
Rating:
3.0

The cab was very dirty . Sunflower seeds all over the floor. It was not cleaned in long time. Fowl order coming from cabin. Truck drove and handled very well though.

Bryan D. 
Rating:
4.0

Briezana was very patient, helpful, and professional when the electronic system was having difficulties processing my contract

JOSEPH P. 
Rating:
3.0

Customer did not leave a comment.

Douglas H. 
Rating:
3.0

Customer did not leave a comment.

KRISTIE G. 
Rating:
3.0

Customer did not leave a comment.

Dawn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALISON YOUNG C. 
Rating:
1.0

Arrived a month late and a whole bunch of hassle. Worst experience ever! Continuing to be charged months after pickup and no communication back.

robert F. 
Rating:
4.0

Customer did not leave a comment.

Marcus F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The gentleman working there was friendly and professional! A+++

Cyril K. 
Rating:
5.0

Customer did not leave a comment.

LECRESHA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LECRESHA G. 
Rating:
5.0

nothing outstanding service

james M. 
Rating:
5.0

Everyone was polite and professional.

crystal D. 
Rating:
4.0

Customer did not leave a comment.

Nichole N. 
Rating:
5.0

Tracy Brown is great to work with!

Maggie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

devon l.  |  Overall Experience 
Rating:
5.0

The two indivduals (failed to get names for onced) were so efficient and helpful it was a BREEZE to get in, find the right trailer, and get on the road. So appreciated them!

Jocelyn D. 
Rating:
5.0

Very friendly...and quick.

ROBERT H. 
Rating:
5.0

UHaul does a great job

janice F.  |  Overall Experience 
Rating:
3.0

Never received an email for the drop off that we were told I would be receiving.

AMANDA M. 
Rating:
5.0

All the employees were really nice and funny. It was a pretty straightfoward pick up experience. This is not a problem with the location, but the UHaul website itself didn't save some of my documents submitted prior to pickup. Like i said, great service and nice people at the location though.

Christine K. 
Rating:
5.0

Customer did not leave a comment.

Jaron T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

FARIS S. 
Rating:
5.0

The young lady who completed the paperwork for the rental of my storage unit was very friendly and courteous as well as the young man that checked me out. I appreciate good and efficient customer service.

Ellen D G.  |  Overall Experience 
Rating:
4.0

friendly and helpful, good job

Daniel N. 
Rating:
5.0

It was a very clean and efficient also Jason Hawkins was very tentative all my needs

Roy G. 
Rating:
5.0

Customer did not leave a comment.

Stacey M. 
Rating:
4.0

Customer did not leave a comment.

michelle h.  |  Overall Experience 
Rating:
4.0

When returning the truck, there was only one employee and I needed to wait a little longer than expected. Not a bad thing but unexpected.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Hire more help to assist the only person working that day as he was overwhelmed having to unload a semi-truck and wait on me as a customer.

Frederic B. 
Rating:
5.0

Lady there was very nice and accommodating.

Adam S. 
Rating:
5.0

Everything was fine Briezana was an awesome help

DEJ'A W. 
Rating:
5.0

Briezana the best

Leroy V. 
Rating:
5.0

Customer did not leave a comment.

AGHYAD D. 
Rating:
5.0

Light skin lady i think with freckles was very very help She was very patient with me when i was confused on what i want i forgot her name shes located in Toledo North Detroit street And shes very pretty too

Ryan S. 
Rating:
1.0

When I got there the truck I reserved was for sale, no discount of any kind was given I had to get a smaller truck and the truck needs some work !!

Talesia G. 
Rating:
5.0

They have awesome staff!!!

krystal c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELAINA W. 
Rating:
5.0

Agent promptly came out to check in my returned rental truck. I was in and out in 10 minutes!!

FELICIA W. 
Rating:
4.0

Customer did not leave a comment.

EDWARD W. 
Rating:
1.0

VERIFY CUSTOMER INFORMATION, I DID NOT RENT ANYTHING FROM YOU.

Tyler M. 
Rating:
2.0

Manager very rude and disrespectful needs customer Service training

THESSA C. 
Rating:
5.0

NOT A THING! This staff was exceptional as always, very friendly, pleasant, eager to help and available to answer all questions. I do not live close to this location, but their service is so exceptional that I go out of my way to rent at their location. It shows that they love their job! Super, Super, Super service!

Sue G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Shantal H. 
Rating:
5.0

Customer did not leave a comment.

Victoria V. 
Rating:
5.0

Customer did not leave a comment.

DAWN G. 
Rating:
5.0

Customer did not leave a comment.

Yolanda N. 
Rating:
2.0

They allowed someone who was NOT on my account to pick up the truck and change driver info

randal P. 
Rating:
5.0

The location itself was fine and the employees were great, the website though is horrible. My reservation was cancelled day of because it allowed me to reserve a truck that wasn't available. I cannot and will not recommend anyone use Uhaul unless they only go through the physical locations (seriously terrible experience)

Carl G. 
Rating:
5.0

Great staff!

Dawn R. 
Rating:
5.0

It was excellent no more to improve

Uketta P. 
Rating:
3.0

Customer did not leave a comment.

MAGGIE S. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

We've been moving our college age kids all over Ohio for years. Always great customer service!

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Keenan Y. 
Rating:
3.0

Revamp of the 24/7 app it's not user friendly and hard to connect to the site. Had to go in store anyway. Tracy got me together though

CHERYL K. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Kendra W. 
Rating:
4.0

Customer did not leave a comment.

CATHY Z. 
Rating:
5.0

Customer did not leave a comment.

OLIVIER C. 
Rating:
5.0

Customer did not leave a comment.

Anna R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

KERA M. 
Rating:
4.0

Customer did not leave a comment.

Shelly F. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Nothing. Briezana Williams was excellent extremely knowledgeable and provided great customer service!

CALVIN B. 
Rating:
2.0

Would recommend if in the area, but I wanted a pick up in Monroe, MI, or close by, but they sent me to Toledo, which added about 50 more miles to my drive time. I did appreciate they upped the mileage allowance, but it made for a very long drive on top of moving.

KERINA RAJEAN R. 
Rating:
3.0

The staff was nice but the area is very rough.

Mark L. 
Rating:
3.0

Customer did not leave a comment.

RENATA S. 
Rating:
4.0

Everything was great.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Karen V. 
Rating:
4.0

I appreciate the help they gave me thank you

MICHELLE M. 
Rating:
4.0

Customer did not leave a comment.

RACHEL K. 
Rating:
5.0

Customer did not leave a comment.

KIERSTEN S. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW DEAN F. 
Rating:
5.0

Thank you!

GERALD F. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN G. 
Rating:
5.0

Customer did not leave a comment.

RENEE S. 
Rating:
3.0

Customer did not leave a comment.

Shyanne F. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Billy N. 
Rating:
5.0

Had great assistance from the staff!

Morgan T. 
Rating:
5.0

Replace the drivers seat. It was like sitting on a rock for 2000 miles

David P. 
Rating:
4.0

Customer did not leave a comment.

angela A. 
Rating:
3.0

Could not do the mobile check in process. Needed to go into the store.

Gabriel N. 
Rating:
5.0

Please better explain the return process. It was never explained to me. I ended up locking truck up before return process, and it screwed everything up.

ANTHONY SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

vanessa b.  |  First Impressions 
Rating:
3.0

It took us a while to get into our unit after arriving, because we were initially assigned to one that was much smaller than we asked for. I am glad I went back and clarified, because it had been mislabeled in the system. That wasted some precious time, but the staff was helpful in getting the issue resolved.

Kelly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alicia b.  |  First Impressions 
Rating:
5.0

Service agent was very professional caring helpful friendly and efficient.

curley l.  |  First Impressions 
Rating:
5.0

Staff corrected unit size and provided access card to facility which I did not have.

SHELIA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melody h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tisha V.  |  First Impressions 
Rating:
5.0

Awesome customer service. The young lady assisted me & my husband very well.

Portia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

duane h.  |  First Impressions 
Rating:
5.0

The service was the best and the employees were great thanks

Cheryl F.  |  First Impressions 
No reviews have been submitted for this location.

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