Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St

4,292 comentarios

2936 S Freeway   Fort Worth, TX 76104
(@ Berry)

(817) 921-3024

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(817) 921-3024

2936 S Freeway
Fort Worth, TX 76104
(@ Berry)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
4.0

The man who loaded my car onto the trailer was a Christian, and took the time to pray for my girlfriend and I before we departed on our trip. That meant a lot to us.

ALEXANDER W. 
Clasificación:
3.0

Rental truck was ragged, and windshield wipers weren't working properly. It was very hard to drive in the rain without properly working wipers.

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY J. 
Clasificación:
5.0

Michael Neff was easy to work with and very accommodating. He was very knowledgeable and patient.

Jacqueline K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMEKIA PATRICE J. 
Clasificación:
5.0

This is a great run Uhaul location. I have never had any issues here.

JUAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMAD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hensley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis P. 
Clasificación:
3.0

I paid $62 for gas that was low allegedly 1/4 but it was on E was told I would be credited for the money I put in after expressing in store & to customer service. I was charged for tollway I didn't even enter my experience wasn't the best had to travel to a different location 35 min away when I was 4 min away from a uhaul place. Experience wasn't good at all

Quanshavion W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN V. 
Clasificación:
4.0

Employees are nice and very helpful. Fast service.

JOEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA G. 
Clasificación:
3.0

Michael was awesome and very helpful. The 15' truck I rented was not in great conditions. Overall I'm satisfied.

SAMUELE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

George K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer K. 
Clasificación:
4.0

The individual that helped us was the only one at the store but he has such an awesome attitude which was totally appreciated. And he even gave us a tip that no other U-Haul store gave us regarding our trailer hitch

CHRISTINE F. 
Clasificación:
5.0

Torrie did a great job. Please pass on my compliments.

Ross M. 
Clasificación:
5.0

Loan/rent/lease the best truck/trailor/cargos avaable to be contracted. Do not allow a computer or some remotely located rep. choose what eauipment is provided to the customer. There are better methods to reduce or eliminate bias. Beyond this, the manager was professional and effective and friendly. Thank you, U-Haul!

Robert Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

Good customer service and a nice inside store with plenty of moving supplies like boxes tape and other supplies to make the move easier. The return was fast and easy. Very friendly and helpful.

MARK G. 
Clasificación:
5.0

Easy drop off, accurate bill, nice staff

ROSS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandra R. 
Clasificación:
3.0

Hire more people, I waited for over an hour because there was only one employee working.

DANIEL A. 
Clasificación:
5.0

The man who hooked-up my trailer on October 16th was very helpful and nice. Highly recommended.

ROBERT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA C. 
Clasificación:
5.0

Victoria is great ! Very helpful!

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha G. 
Clasificación:
3.0

I would have preferred a pick up location closer to my home but I understand the daily inventory is dynamic and not easily controlled for all variables. The pickup location was very well managed.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather B. 
Clasificación:
5.0

Michael was a great help!

ADAM M. 
Clasificación:
5.0

My only complaint is that U-Haul (not the individual locations) would not allow my to drop off the trailer in Columbia MO where I live and there are 3 U-Haul locations, but instead I had to drop it off 25 miles away.

JOSEPH K. 
Clasificación:
5.0

Mr.Michael was great very friendly and his work ethics are💯Thanks for being so nice to me and my dog 🐕 Bean🙏

TRENNA F. 
Clasificación:
5.0

Bring Ken Birch back!

JUAN C. 
Clasificación:
5.0

Michael Neff's store in Fort Worth is excellent. He is personally helpful, friendly, and service-oriented. I will do business with him again.

Ed C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN N. 
Clasificación:
4.0

The associate who greeted us wasn't the friendliest, but did say thank you as we left.

Amy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAIN L. 
Clasificación:
5.0

You people were extremely courteous I was in and out and return was in and out thank you U-Haul and all of the associates

CURTIS LEWIS W. 
Clasificación:
1.0

The uhaul was not reliable by any means took me more hours to move wasn't professional about will never come there again

SHUMKIA E. 
Clasificación:
5.0

Awesome job!!

MICHAEL Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEALA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

I can't see anything that can improve. I experienced good and friendly service at this location.

JOE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEANNA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane D. 
Clasificación:
5.0

Both the lady and the gentleman assisting were friendly and helpful. Be patient though, they may take a moment to get to you but it's just because they're taking time to provide quality service to everyone.

ERIN G. 
Clasificación:
5.0

Side mirror would not stay out at highway speeds

CLAY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

The entire staff are amazing. Manager Mark has been the most impressive customer service representative and manager I have encountered in my lifetime!!! Thank you!!!

ANDREA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN S. 
Clasificación:
5.0

Any issues I had were not with the pickup/drop off locations but with the UHaul app. It hung, spun, and was generally unhelpful. I had to rely on location personnel to deal with the rental of my equipment as the app was pretty much worthless.

Brian A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexandra B. 
Clasificación:
5.0

After having to rent from different locations different states, so far this location by far has the best service. Thank you for the service

ruben V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
4.0

The staff at the location was friendly and helpful. However the cab of the truck and the windshield were not clean.

KATHERINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

Not sure what I was doing wrong, but had great difficulty a couple of times starting the truck. Pushed the brake, jiggled the gearshift and steering wheel, but nothing seemed to allow me to turn the key. Something eventually broke loose both times, but I had to just stop turning it off for brief stops.

JOE C. 
Clasificación:
4.0

App doesn't work and asks too many questions. Had to redo check in in person. The store was great.

SAROD D. 
Clasificación:
4.0

U-Haul service was very good recommended it to everyone

ARLETHA W. 
Clasificación:
5.0

Great service

RONALD V. 
Clasificación:
5.0

Michael was pleasant and professional.

CHRISTOPHER L. 
Clasificación:
4.0

Customer service was outstanding. I would not go anywhere else to get service they are the best and very helpful. The customer service representative will be addressing the issue of the strap.

Debra S. 
Clasificación:
5.0

Friendly and helful

MICHAEL S. 
Clasificación:
5.0

Tori is an exceptional employee. Friendly, competent, and efficient, she has helped me twice in the last month. She's way above the rest. Please thank her for me.

petewr F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frannekia J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DWIGHT C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
5.0

The temperature like I had has a short in the headlights that go on and off when you hit the blinker switch

ARTHUR W. 
Clasificación:
5.0

Super guy at the drop off location. Very professional service.

JIMMIE G. 
Clasificación:
5.0

Great service by Bryan. Helped us out with questions and was very professional.

SARAH S. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICIA A. 
Clasificación:
5.0

The people were very nice and helpful

YOONSIK L. 
Clasificación:
2.0

Took 3 trucks to find one road worthy. Retuning after hours, the web site does not work. "Customer service" is a joke, 15 minutes to get put back on hold for 35 minutes while waiting at night in a bad neighborhood. Frankly that is unacceptable. Then the receipt came with incorrect starting mileage that charged me more. Now I have to argue with them to get a refund.

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
5.0

Excellent staff

Christopher K. 
Clasificación:
5.0

My rental went as well as could be expected. Your employee was courteous and competent, wow the equipment worked just fine

GEORGE B. 
Clasificación:
1.0

Check vehicles to prevent accidents.

Keosha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALYSSA W. 
Clasificación:
5.0

Nothing y'all did a very good job. Thanks

SANDRA F. 
Clasificación:
1.0

The owner of this uhaul rental was very disrespectful and tried to manipulate me for me money. I asked about the rate for extended days, and then said never mind I just need it for the original time. He said, “Well now that you mentioned extended time, you have to rent it for that amount of time now.” I told him that's not what I wanted to do and then he claimed that he was worried that I didn't have the money to pay for the rental for any amount of time. I will never go back to this location and would not refer anyone to go here.

THOMAS H. 
Clasificación:
5.0

Nothing- everything was wonderful!

ANTRICE N. 
Clasificación:
4.0

He gentleman working there did an excellent job. He was friendly and knowledgeable and efficient, although he probably could have used some help

George B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE B. 
Clasificación:
5.0

FIX YOUR APP

John S. 
No se han enviado comentarios para esta ubicación.

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