Customer Reviews for U-Haul Moving & Storage at I-35 and Airport Blvd

Clasificación:

4.0

Parking is not the best. One way in and one way out.

Rating:

1.0

I reserved a ground floor storage area due to the fact I had a 800lb piano to put into storage. When I arrived they told me there were no ground floor storages left. I was very upset as I had a full uhaul to be unloaded!!!! I was given a 4th floor one and it was more expensive. Please see if I can be charged at the original rate I was promised. I can be reached at +12104648660 or David.Berrigan@sanantonio.gov.

Rating:

5.0

Rickesha do a good job.

Rating:

5.0

Quincy, Raukisha, and Lisa were all exceptionally customer friendly and helpful. Great team.

Rating:

4.0

Young lady was very nice and very polite

Rating:

5.0

The woman who helped me was great: very friendly and efficient service.

Rating:

5.0

Was expecting to pay $30-40, only used the truck for an hour and had to pay $70. False advertising

Rating:

1.0

When returning the vehicle it was noted that I drove 7 miles. I was being charged additional fees because the gas gauge wasn't at the level when I returned it. I explained that the additional fees covered several gallons and that again I drove 7 miles (per the manager's notes). The manager verify this van had a gas mileage of 18 mpg, but insisted that the tank was much lower. I needed to pay for additional gas or file the tank to the level. I left and put a gallon and half (enough for 24 miles). Also, the van was clearly wrecked and there was issues with the door. I spent half and hour trying to open/close the door to get the light to turn off. You have slam the door very hard to get it to lock due to the damage. The overall experience and equipment was poor and I will never return to this Uhaul location again.

Rating:

3.0

I have a driver's license from California and because of that I was asked to provide two references at the counter. I had to call people and "chase" references last minute and had to wake up a friend, which was a big inconvenience. I had already scanned my DL ahead of time, so I suggest that you fix your system to let the person know they will need references as soon as you receive the DL images. Thanks

Rating:

1.0

Said the gas was under 1/4 trying to charge extra fees.

Rating:

2.0

I reserved a dolly. When I arrived I was told there weren't any. It made my move a lot harder.

Rating:

1.0

Met with general manager to set up storage unit 3 weeks before I moved from TX to CA. Communicated to her that I would be storing a couch for a friend to receive since I'd be moving to Cali and my friend would be relocating to Tx in 3 weeks. She never mentioned that would require the friend to be listed as an authorized user. When my friend showed up to retrieve the couch she refused him access since he was not listed as an authorized user. I assumed this would be something simple to resolve. When I called to her to understand how to resolve this, she was extremely rude and told me I should have listed him as an authorized user and offered no solution. She didn't even give me the opportunity to amend the contract to list him as an authorized user nor did she advise me that I could simply go online and add him as an authorized user. Instead, she offered no solution and said he would not be given access at all that day no matter what. After calling corporate (no help) I figured out that I could add my friend as an authorized user online and did so. When my friend returned that same day, she let him have access no problem. This is one of the most disturbing customer experiences I've had at Uhaul. I have spend thousands of dollars at Uhaul in the past couple of years. Offering a customer no solution to a problem that is very simple to solve can be easily avoided and handled more professionally. You can imagine how big of a problem this is for me given that I'm now located in California. The GM made it seem that I would have to fly to Texas just to give him access. By no means do I want this GM to be punished, just simply trained better. Thank you.

Rating:

2.0

26' Truck in a super tight area, for these sizes I would not recommend this location for pick up/drop off.

Rating:

4.0

The young lady that helped us was very knowledgeable and helpful.

Rating:

5.0

U haul gets me and my voluminous crap wherever I think I need to go and I don't have to go to many different venues to coordinate the equipment needed to accomplish my goals. Gotta love that! Suoervisor Virginia was the best intermediary between myself and the counterhelp in Corona,Ca. Those guys must get a percentage of their take. Thanks Uhaul.

Rating:

2.0

Waited in location for 10 minutes and no one was at the office, had to drive to the nearest one and they didn't offered me a van so i has them call the location i had my reservation on and had to come back to get the vehicule i has reserved, overall both locations failed to provide a good service

Rating:

5.0

I've had this storage for awhile now and I think I came in and rested briefly because I was hot and tipsy and laid down unintentionally to rest.Now the facility wants to limit my hours of access,van only access my unit when the office is open,and since I pay rent now and only come to pick up and drop off,I want the access hours changed.Who do I talk to about that? Thank you.

Rating:

5.0

Joi Scott and Rekesha were both very helpful and pleasant when I needed their help. They both went above and beyond to make sure my needs were met.

Rating:

5.0

The truck smelled like cigarette smoke. The employee was very kind and helpful. Very considerate and on top of everything. Pleasant experience for sure.

Rating:

1.0

Customer service. Woman. Bless her heart.

Rating:

4.0

Returning the truck was quick and easy. The rep was informative with good customer service skills.

Rating:

1.0

The lock was not located inside of the locker as promised. I could not reach the locker even with the little step up stool left there.

Rating:

5.0

Very friendly and helpful staff!

Rating:

1.0

This was a nightmare of an experience and I won’t be using Uhaul ever again. On 12/8 I booked a 20’ truck, a tow dolly and a 10’ x 15’ unit on the ground level. When I get to the facility on 1/3 I’m told I can’t drop the equipment off there (even though that’s where I was told to drop it off at) and I don’t have a reservation for a storage unit. Lisa, the facility manager, said she could see what’s available though. Here’s where it gets weird. Lisa found a 10’ x 30’ on the ground level that was “available” but she had to check that it was really available. Why would the system say it’s available when it’s not? The problem is, none of her codes were working so she spent an hour trying to get to the unit. A full hour. 30min of which was spent on the phone talking to the manager, Joi, about things that were completely irrelevant to getting access to the unit. She told me to drop the tow dolly off down the road and come back and she would have a unit ready for me. When I get back, she still hasn’t looked at the 10’ x 30’ unit because of the access code issue. Finally, 1.5hrs later we get to the unit and it’s not available. Then we spend another 30min trying to get to a 10’ x 15’ unit on the 4th floor. We get there and it’s too far back, it wouldn’t work. I booked a ground level unit because it was the only thing that would work for what I was unloading. Meanwhile I have two people I’m paying $100 an hour waiting 2hrs for Lisa to tell me she doesn’t have a storage unit. Finally I decided to book a unit at an Extra Space down the road. It took 5minutes for them to book me a unit. Why was this so difficult for Uhaul? Why wasn’t my reservation in the system and why couldnt the facility manager access the building? Why do you have units showing as “available” when they’re not. This was a major waste of time and money. $200 down the drain because Uhaul dropped the ball. This is the last time I’m using Uhaul.

Rating:

5.0

Every staff member was very pleasant very helpful and made my experience with the company very nice. Will definitely let people know you always the place to go.

Rating:

1.0

Maybe next time it was I speak English

Rating:

5.0

Staff friendly yet professional

Rating:

4.0

Thank you for making the moving, and renting process easy.

Rating:

5.0

The person helping me at the place said that my debit card wouldn't work and I had to use a credit card to book the van. He also said it wouldn't charge the card and when I went to pay I could choose how to pay. This was completely incorrect and it ended up charging the card without anyway to change.

Rating:

5.0

Joi is outstanding

Rating:

4.0

If one is homeless, it's not a good idea to use storage, because it becomes a burden, and eventually you lose everything.

Rating:

4.0

I drove only 40 something miles. I put 3 gallons of gas in this truck, and I'm sure I only used probably 2.25 or 2.5. Disappointing

Rating:

3.0

My first time rented a 3x3x3 unit with U-Haul. When I got to the facility, it was very confusing to know which entrance leading to the whereabouts of my unit. When I finally figured it out & use the elevator to get to the different floors, I was having a hard time locate my unit. I was about to give up & call for cancellation to try a different storage facility, but I was lucky to run into 2 young ladies working for uhaul. They went out of their ways to explain to me, leaded me to my rental unit, & even helped me exchange for a lower level unit since I was too short to reach the original rental unit

Rating:

5.0

Easy and no sweat.

Rating:

5.0

great job with pickup and drop off

Rating:

5.0

Great help from the staff getting my truck checked out fast and easily and same on the return.

Rating:

5.0

As Storage Space is in high demand, and I vacated my unit half a month early - I would like the half month of rent refunded, as I am sure it will be rented to someone else I have been a loyal U Haul customer for 35 years, and will be renting another truck early next year

Rating:

5.0

Super friendly, clean, and helpful!

Rating:

5.0

Staff was very friendly and helpful. I've used the check in process through the app previously, however it was much faster & easier to go inside and check in directly with uhaul personnel. I was in and out in less than 5 minutes.

Rating:

5.0

We did in person check in and it was professional and helpful

Rating:

1.0

I took a picture of the mileage when we picked up the truck and it shows 25 miles less from what you are charging me. I will call the shop tomorrow and straighten it out. It's unbelievable that you're inbusiness of scamming people like that!!!

Rating:

5.0

About a year ago I had rented a storage unit here and had a great experience. I was happy to discover Joi Scott was still the manager. I called her and told her what I needed. I was all set up by the time I pulled up with a loaded vehicle! Thanks Joi and Quincy!

Rating:

5.0

Be able to get contract printed Computer was not able to print

Rating:

1.0

Rude staff & poor security. Building maintenance is poor and buildings are unsafe.

Rating:

5.0

The customer services was so excellent, due to your attendance and her great eye for my detail experience. Thanks for your time!

Rating:

5.0

On-line process was very easy. The only issue I had was driving around the property itself. One way in and out of the property in an area that is narrow, as is the back road. My unit is in the middle building and it's made narrow by the U-Haul trucks that are parked there. The whole design/layout of the property doesn't make it easy to navigate around, especially if you have a large vehicle or towing something. While moving some items to my unit there was a U-Haul truck being unloaded and it was parked at an angle that I couldn't drive past it as it was blocking the road. I asked the one person if they could back the truck up enough for me to leave and she said they didn't have the key to it, that the person in the office had it.. I ended up having to back up my vehicle and driving around the back to get out as I didn't have time to track that person down. Other than that, the process and instructions were easy to follow.

Rating:

5.0

Customer service was good and the pickup truck I rebted ran great!

Rating:

1.0

The personnel on sight were not helpful at all. I need to speak with Upper Management at customer service to properly file a complaint and discuss reimbursement

Rating:

1.0

Unit wasn’t ready for move in. Had to wait for customer services and such to get me a new unit when my assigned unit was locked and unable to access. The building smelled and was hot. Also the codes were finicky and worked to get into unit but when I needed to leave didn’t work to get out of the gate so I got stuck. Overall horrible experience since I wasted over an hour waiting for a new unit to move in since the one I was originally assigned was locked.

Rating:

5.0

I didn’t have any problems. The staff was extremely courteous. I appreciate that too because this move was difficult. They treated me like a human being. Thank you U-Haul!

Rating:

1.0

Most of my problems could have been fixed by the manager simply showing up when they opened and not an hour late (and two phone calls). Also, the requirement for a passport (who the hell brings a passport to rent a vehicle?!) or a second phone number is just stupid. Nowhere else is that a requirement. Finally, the online system is something from the 1990s. It takes way too long to set up and is totally unnecessary. You say getting the truck is 100% automated (excepted you need to jump a 6' fence and Hotwire the truck since you need the key from the office that never opens). I will look for any option for truck rental in the future that is not uhaul. Worst rental experience I have had in my life (and I have rented a lot of trucks).

Rating:

4.0

Prices are to high and units to small for price

Rating:

5.0

The people you hire make the difference . They are the ones that uphold your image. Take care of them and they will take care of you! Enough said!

Rating:

1.0

I was charged roughly double the mileage I actually drove, should have taken pictures of the original mileage when I rented the van so I could prove it. definitely would not recommend this location. it seems they forgot to record the updated mileage after the person before me returned it so I ended up having to pay for both my mileage and the last person's too. super disappointing

Rating:

5.0

The person who helped me with my pick up today was great! I've never rented a U-haul before and I was worried the pickup and return process would be long/difficult but she was so efficient and helpful and explained everything so well I felt more at ease understanding how and what was being charged and how to return the van. I've heard people sometimes run into issues like their pickup is delayed or have technology issues but I was able to pick up my rental right on time. I arrived a little early and someone even offered to change my reservation to mobile pick up so I wouldn't have to wait which was so nice and helpful. The van was clean and easy to drive and I'm really happily surprised how good this renting experience was. And after I returned the van my receipt was emailed right away!

Rating:

5.0

You literally can NOT do anything to improve at this location. I had the BEST customer service experience. The two guys that helped me were textbook customer service reps. Exactly how management would want them to be!!!!!

Rating:

3.0

they fuel tank was not full and they did not tell me how to return the truck with the app so i do not get charge the 20 dls

Rating:

1.0

I had scheduled a pick up for 11am and when I showed up an outside worker informed me that the manager left for an “emergency” and closed the office. She had no ETA and was very rude. I waited in the parking lot for an hour and finally someone showed up. When I walked into the office she had her lunch set up on the counter while helping me check in for my uhaul. When I arrived to return the uhaul the next day the office was closed again. This location was extremely unprofessional and I was overall disappointed with the service I received.

Rating:

3.0

Having both a UHaul vehicle rental and storage together without a separate lot for the vehicles just made it too cumbersome and it made the aisles too narrow.

Rating:

5.0

Jai was clear and very helpful with all my questions. She made the experience very stress free. I appreciated her time and customer service.

Rating:

5.0

The attendant who helped me was courteous, efficient, and helpful. Great experience!

Rating:

5.0

When checking in originally, we had an after-hours issue. Desperate, we called the personal cell phone of Joi Scott, the manager (which she had given us). She immediately left her home, after working a full day and it being a late hour, and came back to the facility to help us. Yes, we rate this facility, and its manager, 5 stars. Thank you Joi!

Rating:

1.0

This was my experience. I rented a unit there for about three months or something like that. I went to remove my items and I had many things I was giving to Habitat for Humanity Restore, but they could not get there until the day after my rent was due for the following month. I returned to U-haul and they said that was unacceptable. I told them I was moving out of state and ask them if there was some kind of form I could sign releasing the items that were in the unit and was told no. about 2 months later I received a call from the manager there, she told me I could have signed a release so they could have gotten rid of the items and that would have been the end of it and she sent it to me in the my e-mail. I told her at the time that I had ask to do that when I was there the last time before I left. I received no cooperation from the young man that was there and was told that U-haul did not do that. Long story short I signed the release form e-mailed it back to them and they did nothing with it obviously. I continued to receive bills in the mail and I sent them e-mails stating that I had signed the release for them to dispose of the items however they wished, but they continued to try to bill me for the space until they finally auctioned it off. Something needs to be done with the complete lack of communication at that facility and the obvious disorganization. In one of my e-mails I ask them if they did not receive the form releasing the items to them to dispose of the items left in the space, but they never responded to that. The only reason they could call or send letters was to harass me about paying rent on a unit that I had signed the form releasing to them months and months before. I will never rent a unit or a truck from U-haul again as a result of this.

Rating:

5.0

The female employee who helped us when we went in to pick up our rental truck on Monday evening (8/9) was very friendly and helpful.

Rating:

3.0

Had to navigate around other customers as there is only one elevator

Rating:

3.0

1st U-haul location did not have my reservation for a truck. So they sent me to this location, I was only able to use the truck for less than 12 hours. Which is not enough time to pick up my U-Boxes. So frustrating the lack of communication between the stores.

Rating:

5.0

Great team of employees working here! Excellent service.

Rating:

1.0

I had two units at this facility. The facility is full of rats. After leaving out poison, we had the mess of removing dead rats and the filth. The office is rarely on property. They leave out a sign that says returning in 1.5 hours and that is usually not correct. We have been stranded inside several times. The last time was for two hours and we called the emergency number using the entry pad with no results. Cars seem to be parked all over the property. I am assuming that they rent spaces to these cars but it makes it hard if not impossible to drive through with a trailer. I have contacted corporate about several matters and they have yet to make any changes. We completely move to of both units to another nearby storage.

Rating:

4.0

Very tight to get in/out in 26’ truck

Rating:

5.0

I'm glad to have found this place its very convenient.

Rating:

3.0

This location is in a bad neighborhood and the parking is too limited/unsecured. I recommend adding more safety or security features.

Rating:

5.0

Staff was very courteous and helpful!

Rating:

5.0

all the employees were super nice and helpful

Rating:

1.0

Make sure your check in website works or provide alternate means to check in after hours.

Rating:

4.0

Customer service was fantastic, the only reason for the 4star rating is that the lot is very tight and a challenge to drivers who aren't used to big trucks.

Rating:

1.0

Our reservation was for 6:30 PM 7/24 but the truck was not there. No call or text guy locked door on my son as he approached for help. No response to our messages. I waited on hold over 20 minutes cut off. My son waited on hold they redid the reservation at 1/800 number but could not pick up until 9:00AM following day 7/25. Manager was rude said they were inconvenienced not us because the truck was not there and we did not receive a text, email or call. No alternative U-Haul offered. I have rented multiple trucks and trailers from Ugaul and this by far was the worse experience.

Rating:

5.0

The woman who manages the facility is very helpful and answered every question I had. She made the process straightforward and I would highly recommend this location.

Rating:

5.0

thanks

Rating:

3.0

My door was wrecked by an employee. Other than that, it was great

Rating:

5.0

I appreciate the excellent customer service and very clean premises.

Rating:

3.0

There was a long wait time, but it's understandable because was only one person. The lady that helped me was very friendly and once she arrived at the counter the rest of the process was quick. This is also a convenient location right off I-35

Rating:

1.0

The truck had not been cleaned when I arrived to pick it up. A courteous employee sis clean the truck. I was charged for 8 gallons of fuel plus a fuel surcharge and I drove the truck 9 miles. I returned it with the same amount of fuel as when I picked it up, a quarter of a tank. I have emailed the manager with no response. I am going to contest the charge with AMEX

Rating:

2.0

customer service was inconsistent, roach in my truck, and my side mirror was shattered

Rating:

2.0

The employee was fantastic but mobile pickup and ability to “skip the line” was absurd. We waited 45 minutes in line before we could get the truck. They need a mobile pick up area.

Rating:

5.0

Customer service was vey professional thank you

Rating:

5.0

Management was great and so was that girl dazhane

Rating:

5.0

Great customer service! The whole process was very easy. Highly recommend this location.

Rating:

5.0

I was very happy with how easy it was. The staff at this location were helpful and friendly.

Rating:

5.0

thanks for all your help.

Rating:

5.0

Joi Scott a great manager; she was very helpful

Rating:

5.0

Joi, was great.

Rating:

5.0

Every interaction I had was warm, clearly communicated, professional, and positive- even friendly. I was SO pleased with the service, the cost and the value.

Rating:

5.0

Always an easy time with Uhaul. More specifically, the folks working at the Airport and 35 location are top notch.

Rating:

5.0

Staff didn't feel like friends they felt like family!!

Rating:

5.0

Joi is a true professional and was so great to work with from start to finish. She was a bright spot during our move across the country. Highly recommend.

Rating:

2.0

Check in process could not be completed online as the truck was behind a locked gate.

Rating:

5.0

Justin was the associate that helped me - he was very friendly and professional.

Rating:

5.0

Justin extremely helpful he gets an A +

Rating:

1.0

rented truck for one day. Final invoice came back with 2 days of charges even though truck was returned before the deadline. Now waiting on hold for 20 minutes to get this corrected. This is some kind of scam making me wast an hour of my day to correct improper charges

Rating:

5.0

Joi was a pleasure to work with. She quickly secured a place for us and made the move-in process as stress-free as possible. Thank you!

Rating:

5.0

The lady who took my reservation over the phone for the cargo van and the gentleman who actually check me in and out for the rental both did an excellent job. They were very friendly and helpful. The location of the U-haul itself is not so great. There were a lot of homeless people hanging around the area. I would probably rent from a different location (because of the homeless) in the future but would love to work with the employees who helped me out.

Rating:

5.0

Excellent service from this Austin Location that is incredibly busy and frantic.

Rating:

1.0

No good

Rating:

5.0

Joi is a superstar! Very kind, friendly and accomodating!

Rating:

4.0

I wish parking at this location was easier! There are only 3 parking spots for customers & the locked gate makes returning rental equipment a bit tricky.

Rating:

5.0

The experience was above and beyond, and I am very happy entrusting uhaul for my storage needs.

Rating:

5.0

Joi(not sure of spelling) was an amazing help and so polite and friendly! She made the entire experience way better than I imagined it would have been. Give her a raise!

Rating:

5.0

Staff was awesome and super friendly!

Rating:

5.0

The front desk was very helpful and accomodating in assisting me with my special request. I would highly recommend this location. Thanks!

Rating:

1.0

Horrible service, horrible management

Rating:

5.0

Joi is/was a very kind helpful person thank you

Rating:

5.0

Joi Scott was a pleasure to work with. The customer service we received from Joi Scott was excellent!

Rating:

5.0

Everyone was very helpful including the representatives at my new storage facility and the ones where I dropped off my trailer

Rating:

5.0

staff was Overall courteous and everything excellentt .

Rating:

5.0

Excellent

Rating:

1.0

Why does it say move out date is this week? You locked me out in Fall of 2019 and told me it was too late to get my things. I lost treasured belongings. This was very psychologically damaging. My account wasn't even delinquent at the time. You're now claiming the past 18 months of grieving and suicidal ideation was because an associate lied to me? I didn't have to lose my stuff? This is insult to injury... I will never, ever use your services again. You almost killed me. Over a lie. You almost killed me over a lie. Is it really too late to get my stuff? Why must you put me through this agony yet again?

Rating:

5.0

SyMoiyne Clishaye helped me and was incredibly helpful and kind! She made the whole process easy and comfortable.

Rating:

5.0

The staff was super friendly and helpful. While I had gone to get a storage unit my dog ran away. The young man at the front desk was so helpful he set everything up while I went to look for my dog. I threw my money at him and ran off. When I returned he had set up my account and helped me move my stuff. He could've taken my money but didn't. I wish I could remember his name. You guys rock!

Rating:

5.0

Only complaints are that I wish I didn't have to fill out a whole new contract since I have a contract / unit there already, and that it was made clearer that "online ready to move in" meant "the lock is already in the unit." No big deal but would have really polished off the experience. Other than that everything was great.

Rating:

4.0

The location was fine and the staff helpful, but doing anything online with U-Haul is horrible.

Rating:

2.0

My overall experience was not good

Rating:

5.0

I was very pleased with the service I received at Uhaul Storage. I never worried about my property and always found the building clean and bug feel. Staff was very friendly and willing to help in any way. Thank you Joi Scott and Laura Cruz.

Rating:

5.0

Laura and Joi were super helpful in the entire storage renting process! My wife and I are very appreciative. Thank you

Rating:

1.0

Locking handle to unit I was assigned was broken and mangled and made it super frustrating to get in and out without cutting myself. Lady who assigned me the lock was super short with me and even took a personal call while to interrupt me getting my unit. Informed me the day of my truck rental that it was on the other side of the freeway at a different uhaul even though I specifically reserved the truck at this location. Sloppy and disorganized!

Rating:

1.0

I called to speak to a manager it took two weeks to get a hold of Joy. She never called me back. When I finally reached her by phone she gave me her cell and told me to call her back. I text her. She text me back "I'll call you back soon." She still has not called me back and my issue/problem has not been resolved it's been a month now.