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Casey B | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at I-35 and Airport Blvd
Testimonials From Recent Customers
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Simple drop off
Micheal TThanks for the memories and for taking care of my property!
FRANCIS W | Overall ExperienceMuy atento y amigable
damaso dEverything is done right at this location. I felt like my possessions were very secure and that the property was well looked after.
Gregory R | Overall ExperienceThe staff was very friendly, efficient and helpful. A great experience.
ROBERT TThank you for good customer service
RACHEL J | Overall ExperienceDropped truck off after hours following the app process with photos and check list. Called location in the morning to confirm return was ok and they thanked me for a clean truck return and nicely folded blankets. Very friendly staff on the phone. U-Haul process was very smooth and easy end to end.
Michael CThe gentlemen there were nice and very easy to work with. Made things smooth and quick!
Jasmine GFront desk person could not find the keys for a really long time. Also not friendly at all!
Emery SGetting in and out was beyond a hassle. I understand it's secure do to being a storage facility but there needs to be a better system for getting in and out for uhauls.
JARRETT PI have never had such a terrible experience with U-Haul in my life. The truck I received was absolutely trashed! Please look at the photos. The driver side was slammed in. The guy who rented it to me said "gotta put your body weight into it to close it".. what are you serious? The door was so jammed it wouldn't close correctly. The back of the truck had a huge hole in it! I spent 30+ minutes taking pictures and making notes so I wouldn't be charged for the damage. When I realized how bad the damage was I went inside to return it but there was nobody at the desk. Because of how long it took for me to check out and finally leave, I was late picking the keys for my grandmothers place and was told "you were supposed to be here 45 minutes ago". Because of my late arrival I had to wait longer to receive them. This completely slowed down my day and made the experience dreadful. I called to make a complaint and the lady was very nice, helpful and took great notes. She looked at the photos and could not believe it was rented out to me in that condition. She explained to call back once I returned it and they would file a complaint for me. When I returned the truck, the same guy was there. I asked him why did you rent this truck out to me? He said very nonchalant "everyone else had a reservation" then walked off. I had a reservation also so I was not happy with that answer. He could have replaced mine and got another for a customer coming in later. What's worse is he never said sorry, took responsibility, or even acted like he cared about what happened! It was odd how he just overlooked the situation. Once I returned the truck, I called and made a complaint. The lady assured me I would get a phone call back within three business days from the Manager. I never received a call back or anything to discuss how the situation would be handled. It's been over two weeks and still no call. This has left a very bad taste in my mouth and as of now will tell all friends and family never rent from U-Haul. This situation should be studied on how NOT to rent a truck to a customer. How NOT to follow up with a customer and how NOT to respond when they fall short of their duties. I am absolutely dumbfounded by the whole situation and rate the service 0 out of 10!
REGINALD W👍👍👍💯💯💯
HELDER PThe sales person or manager that was helping me was very efficient and fast. Super kind as well. And I loved you guys were right off the freeway.
DALE RManager Eric was especially pleasant & helpful!
Dilara H | Overall ExperienceALL your staff did really good customer service!!
Brian S | Overall ExperienceSo sorry to see you closing. Been a loyal customer for over 20 years.
silas m | Overall ExperienceI had a great experience with this Uhaul location on 35/Airport. Eric and Kevin kept it all working smoothly. Unfortunately, this location is closing and is the reason for my not recommending it.
aida GEverything was great at this location. The van was clean and new. Check in and return were fast.
DAVID ECustomer service was superior. No improvement but to bless employee with monetary gifts occasionally. I will highly recommend customers to come to this location. I am sorry I forgot the employee name but he was awesome.
ALICIA CNothing against the location specifically. Was never informed my U-Haul location changed. Had movers waiting at a certain time and planned accordingly closer to my location for a reason. Had to take a 20 min detour since it was farther from the move location. Super inconvenient and luckily they were able to tell me where it was moved once I called but not a single memo was sent of the change in location. Absolutely frustrating on top of already having to move.
Audrey AThe employee at the front desk was very friendly and helpful. I received my truck within a few minutes and dropping off was as easy as leaving the keys on the desk.
MAVERICK TKevin is the worst manager I ever met in my life he may be move out of the facility because he said they were tearing it down and then charged me all these late charges when it was his fault I didn't have a storage building at the other facility cuz I had to move out right away so I paid all these late fees he said I don't worry they'll buy you out it's been a month just paid all this stuff and they're reimburse you in September all of that was a big lie I had to move out of there and everything in the facility ain't going to be tore down until next year Kevin is the worst manager you ever had in the the young African-American good night me access to the facility on the 30th of this month September told me all you can't get in nice 5:00 he denied me access in there and was blocking the gate like you can't come in he said you don't have to call the half hours place and speak to the manager I'm at almost $350 because of his late charges that he charged me when he was his fault I couldn't get into the other storage building that he told me I had to move in assistance and everything and I went to the other building and there was zero units available so my stuff had to stay over there but I was charged late charges and all this charges because of him I should not have to pay all them late charges and it should be reimbursed to me immediately feel free to contact me at 737-262-3117 my name is Don kneecap
DONALD N | Overall ExperienceGreat team!
KABIRU AI'm sad to see this U-Haul storage building torn down for the new I-35 highway project. The staff were always courteous and helpful.
JULIET G | Overall ExperienceEveryone was always very nice. My unit did get broken in to unfortunately. I am not recommending this facility because it is being torn down.
PAMELA M | Overall ExperienceI had an issue with my drop off location and it was late but the staff helped me and let me leave it with them, super appreciated and helpful!
Paige BYour app is AWESOME! And the staff was so friendly and helpful. I am sad this location has to close. They made it so easy to rent. ¡Gracias!
SHARRON AThe combination of storage and truck rental is great, saves time and hassle. Truck was clean and well appointed. Only issues was the lift door was not running smoothly.
ROYCE JEntry into facility was tricky. Difficult turn into drive folled by long skinny drive and two blind corners.
JENNIFER J | Overall ExperienceMy name is Aunisa Grant. I took over the payment for the storage unit because it contained my niece Jasmine college items. Unfortunately, Jenni no longer wanted to deal with the storage, so as a concerned aunt, I ensured my niece could retrieve her belongings to start school on August 26, 2024. The young man who assisted us was very professional, and I greatly appreciate his understanding and willingness to help me get my niece's items out of storage. I am a totally satisfied customer with the outcome. Thank you for your assistance and support. Aunisa Grant
JEANNIE M | Overall ExperienceGreat customer service!
KAREN EMy u-haul broke down on the highway.
CAROLYN DGreat service
Shirley OI had a mobile pickup reserved at 8AM on Sunday. However, when I reached...it showed that no equipment was reserved for me. I had to wait for 1 hour in the Texas heat for the manager and then take. You guys tell in the website that if it is reserved and if you dont get the equipment back youll give $50 back...what about that?
Ali AOnly downside was there were no moving pads available for our move. We made do with what we had. Truck was clean, well-maintained, and worked well. The staff at the location were friendly, helpful, and thoroughly explained everything we needed to know about our rental and after hour return process.
steve kGreat staff, super friendly! And clean vehicles.
Victoria HInclude instructions on where to pick up, the entrance was confusing and not very clear. It looked like it was only for those that were using the storage units
Macy GCustomer service was horrid. I reserved a storage unit weeks earlier, to show up day of and find out they did not have one. Will never come back.
Steven HThe person we worked with was efficient and positive. It was a great experience.
MARK BA better sign for customer parking
emiliano bSuper easy and good experience. Will use again.
Kiana MGood customer service and good equipment.
Tae SWorst first time experience ever. Definitely wouldn't recommend U-Haul to anyone. I feel like I got scammed.
Mario V2nd time with these guys, they seem pretty shiny
Jenifer SThis location may not provide 24/7 service for picking up a truck. It would have been nice to not be able to reserve a time for pickup after hours. Also the app would not accept the pictures that I thought I uploaded, yet had no issues taking my payment.
Latrice BWhen the key is turned to start the truck it was very stiff. The truck had a out 150,000 miles on it, but I did you park or did you want I parked right there t should have been easier to turn the ignition key.
William K¡Gracias!
Shirley F | First ImpressionsAdd more drop off parking spots. Deter homeless folks around the storage access area with an occasional security guard otherwise they really try to annoy you as you are trying to park the truck in limited space in dark trying to check out and you are dead tired after a long day moving.
Bosco CFirst time I have ever received good service from a Uhaul location. Unfortunately it is the largest company in the market and not many other options. If this location was closer I would use it again
Steven FThe people working n the shop were very professional and very polite.
Alendor VThank you for your kind and considerate service.
Mutiyat AStuff
Max H | First ImpressionsThe service person was quick and efficient. Very helpful!
Stephanie SGood service
omar uThe young man at the desk was friendly and went above and beyond to help. ¡Gracias!
CARLA A | First ImpressionsThe red haired woman couldn’t haven ruder
Tucker B | Online Move InEric provided wonderful customer service and was very courteous. I highly recommend this place.
kalpesh pmy after hours drop off was a pain in the ass - having an app to install and configure and then could not find my reservation SUCKED. We finally just did it on the web site but wasted 30 - 40 minutes doing so - after along day this was not fun. Under that QR code you could also say - or go to the website - it was too much easier.
Bruce SHave an associate at the front desk or nearby it. It took ~10 minutes for someone to show up when I was picking up and dropping off a rental. Still, very friendly and helpful service.
Monica KCould not return to the location where I rented truck, they only gave me 30 miles for local rental, then asked me to return several miles away and charged me 2 miles over 30. Four days rental for only 30 miles , not happy with hassles when I returned it
robert sI say the equipment was well-maintained and overall it was, but there was an issue with the latch on the back of the truck, which I mentioned, and the staff person said their maintenance person had been told about the issue but wouldn't fix it. So their maintenance person gets a thumbs down! Otherwise, very nice staff and easy process to rent a truck.
Amanda JAll the employees at the site were very helpful and courteous. I will always go back to them for my rental needs if they have the equipment that I need.
JOSE G | Overall Experiencemake the process more clear, have the workers be aware of how to do their job correctly.
Chloe LEveryone was very nice and got me set up with my rental quickly. All went well
Amber CCy was very helpful throughout the process and with problems that came about.
Abby S | Online Move InThe door on the truck doesn't close well. Even when being pretty forceful, it only FULLY closed 2 times. It latches, but not fully.
Celeste RI always had a great experience dealing with the staff at this U-Haul location , they were all way, helpful, friendly, and professional. I would recommend anyone to deal with this location.
JOSE G | First ImpressionsAll the employees I dealt with were super nice and accommodating. Highly recommend!
Amy MAmazing customer service and speedy service. Really a pleasant interaction.
Sharon GThe App did not work. When checking in it kicked me out. When I tried to note damage on the vehicle and update a picture it would not allow me to do that either. Staff were great
Nancy RThese employees were friendly and professional. They did an excellent job. Your Lamar location was horrid in comparison. It was an awful experience.
DAVID WNone of the 12v chargers worked. Wiper blades were worn low.
Kenneth RWonderful service
Taleri WI needed my lick cut off. I was surprised Uhaul staff would not do it, but recommended an expensive lock smith. I went and brought a $5 hacksaw and took care of the job
Irby F | Overall ExperienceOn 02/06/2014, Tuesday, I went to my storage unit to move out the last of my stuff. Upon driving through the security entrance, another car that was parked out front, pulled up behind me and tailgated his way into the facility. After packing some boxes into my auto, I went to the restroom and saw a homeless guy dressed very shabbily with a shopping cart full of his belongings inside the fence of the facility. I felt uncomfortable, because I thought that this was supposed to be a secure area, but he didn't bother me and pushed his cart along his way.
CHARLES F | Overall ExperienceThe gentleman was extremely short tempered when giving directions or answering questions. Like I should have known which vehicle he wanted me to pull behind. Also I dropped the trailer off early and he was also short tempered when I was asking questions, like I was dumb or bothering him with questions. The two incidents were 5 hours apart so this was now related to any specific issues
Irby F | First ImpressionsThey cheated me out of money for the gas and fees they added on. I have pictures of the truck being returned with the proper gas and clean. Never never again. And I'm gonna close the 3 big storage units because of this. Horrible service and horrible escalation teams that never get back to you. Horrible company and location U-Haul does care at all how their locations are run as long as they see money. No matter how they always find a way to add and add more charges.
Joseph M1) My rental truck was not ready … 2) when they finally brought it out it had check engine light 3) I caught the attendant with odb2 scanner reader trying to turn off the lights so I would take the faulty truck 4) when she saw that I knew what she was doing she scrambled and decided to get me new truck Bad bad practice
John GKevin H was fast, very courteous and professional throughout! Flawless experience
Clement MLau in the front was very informative and helpful
antonio nI've never been to this location so I had no clue how to enter into the gate. I wish there was some type of heads up of how the gate code would be given. I didn't know to start the check in process first in order to receive the gate code. Would have also liked the gate code to be texted/emailed to me so that I don't have to go searching for it to get back in and out of the gate after I was finished with the Uhaul. (which I still didn't find it. Someone else let me in) This was possibly the worst experience of using Uhaul.
TAVI IWe've used this location to rent a uhaul twice and have been satisfied both times. The process is very easy and the manager is very friendly and helpful. Will be renting here in the future.
Marcus CWhen I rented the truck the fuel light was on and the back up camera did not work In addition, the tire pressure light was on and the Uhaul representative told me I would have to go to another store to have the tired filled because their air compressor was not good enough. After filling the truck up with gas I had to call roadside assistance to deal with the tire. The tire was not just low in air. It had a faulty valve stem which required replacing to make the truck road safe. This caused a several hout delay in packing the truck and getting on the road. I find it very irresponsible of Uhaul to rent trucks that are not properly maintained or road safe. Very disappointing experience.
John CThis location was very convenient for me and kept my stuff secure, however, every time I went into the office there was no one there. This happened 3 times over the course of 6 months I went into the office, having rented a truck or needing assistance and no one would be there, or came when I yelled or called the main phone line. They either need more staff members or need to put up a sign when they are not going to be behind the desk.
Rachel M | Overall ExperienceKevin is doing great!
RACHEL DThis location is very confusing and difficult to access. It took me a very long time to access my rental and wasted my time for about an hour. The worst part is the overcharges that they made next day. This is almost a regular issue with uhaul that they have strange tendency to keep overcharging people.
Arash CAwesome!
Anita D | Overall ExperienceI had scheduled for a move in on Friday but wasn't able to pick up the truck until the next day. We picked up the truck and got back to the U-haul place our storage had a lock on there so we could not get in, and then they switched me into another unit at closing time,so when we got to the storage unit it was very small and I couldn't put anything in there so they had closed and I was stuck in the parking lot with all my stuff in the truck and they were already closed and it wasn't anything I could do but leave my stuff overnight in the truck, this is the worst experience I ever had from Uhaul I'm not too sure about ever using this place again.
LATISHA S | First ImpressionsMy belongings were in storage at this facility for 20 months while I was building a small house. I rather dreaded getting them out of storage because of past experiences that weren't so good. However, as I rearrange furniture and unpack household goods, I find no damage attributable to their storage. Access was easy and the employees were pleasant and helpful. It was especially helpful to those who moved my belongings to have access to the rolling platforms that carried so much more than either an individual or a standard two-wheel dolly could carry. That made things both easier and faster!
Jan A | Overall ExperienceI will be back. With confidence in the facility.
DERRICK K | Overall ExperienceRickiesha is amazing !!
Joy Y | Overall ExperienceN/C
JAMES D | First ImpressionsI was a little disappointed when the Sunday morning hours were changed from 7am to 9am, as 7am is why I originally got my storage unit there to begin with. Rats and roaches were also a disappointment. :(
Tony C | Overall ExperienceThe drive-thru is not clearly marked once you get between the buildings for the interior sets, there was essentially a traffic jam trying to get through and around to enter and exit. Not sure what's going on with the complimentary loading beds, but couldn't find them on a busy Saturday, I guess that would probably be why.
D'Arcy M | Online Move InPersonal amable
daniel r | Online Move InTexting me every hour to write a review is extremely annoying.
FRANCINE P | Overall ExperienceGreat Location! Well lit and secure. Clean space. I would definitely rent here again!
Cynthia M | Overall ExperienceVery friendly and helpful staff !
Tracie J | Overall ExperienceMy keys got locked upstairs because the elevator stopped working and the GM told me it was nothing she could do and she wasn't coming to help so she didn't know what to tell me so I had to call the fire dept to get in the building for me. I'll never use Uhaul again
brittany s | Overall ExperienceI experience excellent customer service from the time I walked in until my move out. All staff was friendly and always eager and willing to assist and answer any questions I had. Great group of employees at this location.
Kiana S | Overall ExperienceVery nice staff.
demetra l | Overall Experiencevery good job
Manuel B | Overall ExperienceVery good experience.
Ann O | Online Move InEric was very helpful moving in. He identified himself on the phone and in person.
LYNN L | First ImpressionsGentleman at counter was very understanding and helpful and accommodated my needs for storage space .He's awesome 💯 happy with your staff at your move in location..
NORMA H | First ImpressionsGenial
Wendy B | Overall ExperienceI was assigned the wrong size unit. I showed up and unloaded items up the elevator to the second floor to find I had been assigned a elevated locker space 4 plus feet off of the ground instead of the 5X5X5 unit I was sold by the agent. When I approached the front desk I was told (through the mail slot by the employee) it was time for them to close and I would need to load all my stuff up and return the next morning so they could try to straighten it out. Very dissatisfied with the service.
erica f | First ImpressionsRickeisha was so pleasant and helpful!! She's a great asset to your company. Thank you for having great staff in hand at her location!
TRINITI Y | First ImpressionsRickeisha Thompson ,a valuable asset to the company.
SOPHIA R | Overall ExperienceN/C
Michael R | First ImpressionsI'd like to say THANK YOU to the Staff!. EVERYONE was ALWAYS so professional, kind, patient, pleasant, knowledgeable and helpful. They ALWAYS made sure to reach out to me concerning my storage. They worked with me through my MANY trying times. I will miss the Staff greatly! ¡Gracias!❤️
KERSTIN Y | Overall ExperienceThere were rodent droppings in my unit when I moved my stuff, and the walls of the unit were not very clean. I don't think I would have put my stuff here if we hadn't been in a rush to get it done. The temperature was 60 when I was moving my stuff, so I hope nothing got damaged by the freeze. Temperature control does not seem to work. I was willing to pay for this place as long as it was cheaper than other options, but when the price went up I had to go.
Margaret H | Overall ExperienceStaff was very professional and knowledgeable.
Nancy M | Overall ExperienceThanks Ms. Thompson
Cornell S | First ImpressionsPlease send the access code to my cell phone. The number is 737328-8628
Lisa A | Online Move InMy unit was tampered with over the summer and the staff was very unhelpful and confrontational.
ZACHARY W | Overall ExperienceThe team at this location was absolutely amazing and helpful! I really appreciate how they treated me and my business while using U-Haul services.
Danny B | Overall ExperienceThe employees were very helpful,knowledgeable and friendly
Kathy H | First ImpressionsThe access hours were extremely inconvenient the sign literally says 24/7 and the sometimes at 5pm the gate wouldn't open. My unit was on second floor and the week I had to move my bed, couch and most of the boxes from my house the only elevator in the building was broken (it was broke for an entire week)
Kelsey R | Overall ExperienceThe reps were very friendly and helpful.
barbara c | First ImpressionsThe staff was very polite and helpful
Kiana S | Overall ExperienceI was given an access card and told access was from 5 am to late evening. When I was trying to move out, the hours changed and I was not made aware of these changes, so friends srranged their time to help me, and not be with their families and we all had to wait till 9 am to get started. That is not user friendly. I am aware of the vandalism in a left leaning city. I know how an inconsiderate person with malintent can disrupt business. Uhaul has no excuses for this change in access and to NOT NOTIFY its clientele since most have email addresses registered. Staff is very friendly and most helpful. 5 stars to staff.
John T | Overall ExperienceLearned my lesson. Only one elevator. Took forever. Took what should have been an an hour and a half job and made it at 4 hour task. Exceedingly hard for moving truck to navigate the very tight space. Moving truck was locked in- and it was not even time for the facility to have been locked up.
Sheryl D | Overall ExperienceThe staff went above and beyond! My daughter lost the padlock keys twice, causing us to call a locksmith to cut the lock, and they simply gave us replacement locks twice for FREE.
Anthony J | Overall Experienceit was very kind .. the staff made my need easier
DIGNA J | First ImpressionsI was confused about the size of the unit and disappointed with the 5x5x10. I think the website should be clear that the 10 comes from the height and will most likely not be usable
LANDON C | First ImpressionsHad some issues with the gate code else everything was fine. Also i got charged for an extra month
NITIN P | Overall ExperienceCarts were not available when I was moving in
CARLOS A | Overall ExperienceGreat staff and facility close to UT campus. We will be using them again next summer!
LISA K | Overall ExperienceA pleasure to work with
Laymimtriss H | First Impressions