Superb customer service! Love this place.MONICA C. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at I30 MacArthur
Grand Prairie, TX 75050
(On South side of I-30 at MacArthur Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Anthony F.
I scheduled this online and found there were some discrepancies between what I thought I ordered from the website but then later was told that was not the case. On the website it would be great to add a suggestion/reminder about buying a lock for the u-box. That one suggestion alone would have saved me a lot of time and frustration. The people that I dealt with at the store were very nice, friendly and helpful. The person I spoke to on the phone the day before I went was NOT helpful or friendly. She also gave me incorrect information over the phone - which added more frustration to the process as well.Laurie F.
El cliente no dejó un comentario.Colomo M. | Overall Experience
It smelled like cigarettesJesus V.
El cliente no dejó un comentario.Anntuoinett R.
Very courteous and prompt employees.William Y.
El cliente no dejó un comentario.Jesse P. | Overall Experience
More staff, better computers and pay machines that work like they supposed to.David M.
El cliente no dejó un comentario.Isabelle C.
El cliente no dejó un comentario.Luis L.
The staff was rude and angry. I had two different men give me extreme attitude. They did eventually do their job, but only after complaining and yelling at me. This overall uhaul experience was very bad. I still don't know why I was charged an extra 71 dollars today. I did everything as told by the lady at falfurrias and the men at MacArthur. I would never recommend this process again.Romeo M.
The older gentleman was fast and efficient even helped me back the trailer back in cause clearly I couldn't lolChasity A.
El cliente no dejó un comentario.Flavio M. | Overall Experience
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.Latonya L.
Originally, I had a pickup location at 2630 W Irving Blvd, Irving, TX 75061. I received a call the day after I booked telling me my pickup location would change due to availability. When I showed up on the day to the new pick-up location at 3343 Country Club Dr W, Irving, TX 75038, no one was at the location and I had to be directed last minute to another location. I understand these things can happen, but I had to pay for additional mileage and gas because of it. Overall, worst experience I have ever had with uhaul. The final location (920 McArthur) did a great job, but the situation was ridiculous and I feel like at the very least mileage and gas should have been compensated somehow.Jose M.
El cliente no dejó un comentario.Joan S.
El cliente no dejó un comentario.PAUL V.
Don't lie to your customers and then charge them extra because you were untruthful. If your employee says something, honor it, don't try and make a point. You will lose business. I will not be using uhual because of my poor service and being lied to.Joshua C.
El cliente no dejó un comentario.Zachary H.
Thanks for the helpSteven B. | First Impressions
My biggest complaint about U-Haul is the my APP doesn't work & the 800 number has a LONG wait time to get a Live person to assist you... This is something I feel needs to be addressed immediately.. ! !Dicky F.
Terrible experience at this location. They gave the truck I reserved to someone else, so I had to take a smaller truck. Wrote down my credit card information because their system was down. Told to go get the truck without showing it to me or checking the mileage/gas gauge. I should've had them check because when I returned the truck they charged me a gas fee even though I filled the truck up over the 1/4 tank, when I got it with a 1/4. They said it was 7/8 full when rent which was a lie. I even had pictures of the mileage and gas gauge, but they wouldn't take that into consideration. Said they couldn't do anything about it. They couldn't do anything about them not doing their job correctly, not having the truck I reserved 3 days prior and having terrible management. This location is just bad.Ernes S.
Would have been nice if the service person would have brought the vehicle to the front considering we are handicappedTONI C.
We had a reservation and a confirmation for a trailer, but when we got there to pick it up - It was not available at facility... Clerk did get us a van, but we had to pay mileage and more for it... This made moving more difficult because Van DID NOT fit in parking garage as the trailer would have. Totally made it more difficult! VERY INCONVENIENT!!! If you reserve an item, then it should be available. Nothing against clerk - he did his best... but system should know what is and is not available.Roy V.
Staff very ineptDavid S.
Let my trailer, one of your trucks and two motorcycles get stolen and told me i was SOL on my trailer and wouldnt give half my money back for the month. Would never use uhaul and will warn people not to use.Michael s. | Overall Experience
Perhaps the MANAGER & his employee could refrain from vulgar conversation in front of the customers & maybe he should also learn to show RESPECT for members of the military when asking if a military discount is offered. A SIMPLE NO WOULD SUFFICE. Overall this is a horrible, poorly managed location & would not ever recommend.Sierra H.
Kevin was great!JAMES C.
Worst experience ever. I hope I never have anything to do with uhaul ever again.Justice P.
Nothing, worked with GM and he was very helpful.Brian F.
The keys weren't available for the truck - we couldn't even use it. So do I get the $50 guarantee back? Because we drove there then couldn't pick up the new fridge we paid for and now 2 days later we are able to do it and have to pay again.Rory W.
I was charged nearly twice the regular rate for a tow dolly. I have given this location a lot of business in the last 6 months and then got screwed on a tow dolly. The next day I rented another tow dolly, from another location not far from this one, and received a fair price, nearly half of the price from the day prior. Not at all happy with this location any longer.Dean C.
El cliente no dejó un comentario.Raza S.
El cliente no dejó un comentario.Terri C.
Get the lone worker some help. The guy was literally running back and forth from outside to insideWillie T.
El cliente no dejó un comentario.Andrea G.
Hot in the facilityJesse P. | First Impressions
El cliente no dejó un comentario.Crystal G.
El cliente no dejó un comentario.MANUEL M.
El cliente no dejó un comentario.KENNETH B.
Getting in and out of this location is terrible. Two entranced not marked well for where trailers go for return. Truck return and customer parking in same place and got blocked in when picking up trailer until other customer left.JAMES B.
El cliente no dejó un comentario.ERLINDA P. | Overall Experience
I drove 8 miles put 3 gallons of gas and it said it wasn't where it should be so I had to go drive an additional 6 miles to the nearest and back. Overall not impressedFrancis F.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.Kenneth H.
Extremely rude customer serviceLuis C. | First Impressions
This location and especially it's manager (Kevin) are over and above meeting expectations. Kevin went out of his way to handle our needs.Dean C.
El cliente no dejó un comentario.Grace J.
Love the manager. We have been multiple times to this location because of his friendly and helpful waysjessie M.
I come drop up the trailer today.. explain what is happens with the trailer and the guy very nice help and tell me talk to the manager what happens ..But manager he not there the guy helping said come back on his day work he well help explain to the manager and try get my money back...Tommy T.
El cliente no dejó un comentario.Chavon C.
El cliente no dejó un comentario.Philip G.
El cliente no dejó un comentario.Lara T.
El cliente no dejó un comentario.Ariel H.
El cliente no dejó un comentario.Felecia L.
El cliente no dejó un comentario.HAMZA A.
El cliente no dejó un comentario.SATYAVENKATA N.
El cliente no dejó un comentario.James W.
Excellent customer service! He was very informative about all the products and helpful when we asked questions.Jennifer C.
Also price was reasonableMichael S. | Overall Experience
El cliente no dejó un comentario.Dean C.
Customer service is not great. There was no explanation details of process for 1st time renting U-Haul & representatives didn't all seem that interested in dealing with the customer. This was a "Cold" service: Transaction without any warm customer interaction. It was like give me your license, how are you going to pay, and the trucks outside with the key. Very Unsatisfied.Victor V.
Told your employees I wanted the storage for 2 months and I forgot to make a payment for he second month but took care of it and the employees said I never got back with them so they charged me for another month after letting them know I wanted it for 2 months. Never againRobert M. | Overall Experience
Rented a 6x12 Trailer. After loading and ready to go, I found out I had a flat tire. I tried roadside assistance and 2 U-haul stores and know one would help me. These trailers do not have spare tires and know way to change them. on top of that I had to buy a tire for the trailer.Andrew S.
El cliente no dejó un comentario.Christina C.
The manager Kevin went out of his way to help with the trailer, hitch, and electronics.Brian B.
1. General Manager was not wearing a mask. 2. I told him we had a corporate account and he wrote the rental up under my personal name then had to provide a credit card. 3. I was told to set up a personal account and app to keep from being charged a $20 after hours drop off after explaining we had a corporate acct. 4. I rented the van because i was picking up 30 pieces of art only to find it dirty and not clean.David W.
Great cust service start to finishMICHAEL G.
The Uhaul I rented was very hard to drive because everything time I stop on the gas it you push hard and was not a good Uhaul to be driving. I was very disappointed because I always rent Uhaul and have never had to drive such a bad Uhaul like I didchristine A.
El cliente no dejó un comentario.FERNANDO T.
El cliente no dejó un comentario.Candice R.
Nice people , good service !Dominick B.
The very last person Kevin tried to recover this experience but I will not be using Uhaul again.karen Q.
I believe nothing more can be done to improve service for the next consumer. The manager was more than helpful, and helped with problems I was experiencing with using my insurance to rent the vehicle after my personal vehicle was damaged. Excellent help, and very thoughtful.Jim P.
El cliente no dejó un comentario.Carlos B.
They had the truck ready for us when we got there, they were very nice, and made sure we had everything we needed. Thank you for your upstanding services!!Steph G.
Hire people that know what they are doing or train them well.Alberto B.
El cliente no dejó un comentario.William S.
Have the gate with 24 hour acess as wellJonathan R.
El cliente no dejó un comentario.Frank H.
El cliente no dejó un comentario.Eddie B.
El cliente no dejó un comentario.Jose T. | First Impressions
The young people working the desk did not seem to know what they were doing, They spent more time trying to help one another than helping me. Once I asked how long this would take he said not long, but still never got focus. I had an appointment which he never asked about,Nikki W.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.gabrial L.
I had called about returning the trailer the same day that we rented the trailer I was never told about the $20 after hour charge I returned trailer and failed to take a picture of a clean empty trailer and was charged $20 I was not happySandra E.
Try to be more professional and provide clean equipment.Kuri D.
El cliente no dejó un comentario.dametrese S.
El cliente no dejó un comentario.George J.
El cliente no dejó un comentario.MARIANO ANTONIO R.
El cliente no dejó un comentario.LEANID R.
Best customer service any can ask for. The guy who helped deserves a better work crew for himMark P.
El cliente no dejó un comentario.Krishna P.
Uhaul gave me the run around I drove a hour to a location that I reserved a truck for and the truck wasn't available at the division location in Arlington some of the worse customer service I wasn't accommodatied in any way I will NEVER use uhaul again and I hope no one else I know does either I'll make sure of that!Nekesha H.
El cliente no dejó un comentario.Raul C.
El cliente no dejó un comentario.Callie N.
El cliente no dejó un comentario.Callie N.
El cliente no dejó un comentario.Troy D.
GM wasn't wearing mask, didn't have a trailer at located rented and sent me to another townJohn W.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Blanca F.
El cliente no dejó un comentario.Rolando R.
El cliente no dejó un comentario.Veronica L.
Excelente serviceMelina G.
The guy that helped me was great! Thanks again. I will be backJimmy C.
No service attendant. No immediate radio response. I reserved 7:30 am online with option to wait while my hitch was installed. I drove 30 minutes for this option. Upon arrival, I was told I needed to drop the car or wait three hours....even though it was early morning, there were no other customers and a radio in case another customer arrived. The attendant didn't even try to save my business. Terrible service. I went to miller's muffler in Lewisville. Great service.sandra C.
Kenny was great, personable, helpful and knowledgeable about what equipment we would need. GraciasLEE R.
El cliente no dejó un comentario.Stanley B.
El cliente no dejó un comentario.Phi N.
I left my truck and put the keys in the back like I picked it up. I get an angry voicemail this morning from the owner threatening to charge me for another rental because he doesn't have the keys. I had to call them back, which went to the main line, talk about it with them and I never even got a call back. I had to talk to someone on the Uhaul website online chat to confirm it had been returned. What a mess.Stephen R.
The gentleman that assisted me was super friendly and professional.Cassandra P. | First Impressions
Servicios adicionales en esta ubicación
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