U-Haul Moving & Storage at I-17 and McDowell

956 comentarios

2235 W McDowell Rd   Phoenix, AZ 85009

(623) 209-7353

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(623) 209-7353

2235 W McDowell Rd
Phoenix, AZ 85009

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Trying to create an account on your website and on your app is a horrible experience once I finally got everything all set up and watched your tutorial videos I still couldn't check in when I went to pick up the truck and still had to check in manually with a person the truck and the location were fine the app and the website were a bad experience I have to rent another U-Haul next week I'm not even going to try to use the app it's not even worth my time I'll just check in with a person

MICHAEL S. 
Clasificación:
4.0

Please let the customer decided if they want to rent additional stuff from you, like dolly, boxes or any other items, I place my order by website and only want to rent the truck, when we finish the rental process we find out that we have a dolly and some protection pads on our order 🤷🏼‍♀️ also the protection cover, other than that everything was smooth

ALBERTO V. 
Clasificación:
2.0

Your phone walkthrough contactless option needs some work. Our vehicle wasn't out front. Took us almost 30 minutes of wasted time to finish the process. Employees could have been more helpful and thought ahead of what's right in front of them to help out their employees. Someone directed us to the back of the building for our truck so we had to drive all the way back there to find out we had to come back inside for the key to continue the process. Employee could of saved us the trouble by thinking ahead and telling us to come get our key inside before heading to the back. I complained to the staff working. He tried to make the excuse without knowing the situation that we had pressed the wrong button and it directed us to the next generated vehicle so it was our fault the truck was in back however that wasn't the case. We followed the directions online.

Brianna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio B. 
Clasificación:
1.0

Claim that I bought insurance which I did not there was no screen that said you want insurance I never get insurance but yet she wouldn't take the $14 for insurance off some very very disappointed if you look at my record I've never bought insurance for this system you guys have it double screen that says do you want insurance I would have said no but this lady was very rude and would not take the insurance off the $14 will f****** wait

LINDSEY B. 
Clasificación:
5.0

Nice courteous associates professional

Jacob A. 
Clasificación:
3.0

El cliente no dejó un comentario.

VALENCIA H. 
Clasificación:
5.0

Thanks again

Patrick V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN F. 
Clasificación:
5.0

Was in and out in 5 minutes.

steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elle M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynnette S. 
Clasificación:
5.0

Store location was awesome and communicative. Only issues I have is with U-Haul itself, I find it absolutely ridiculous that U-Haul charges you double for dropping off at a different location 50 miles away... instead of $450 you guys want to charge $900? That needs to change.

JAKE T. 
Clasificación:
1.0

Waisted a hour after reservation because I had to go to fed because mobile app was not functioning or they didnt check there pick ups to have them ready and they cheated me out a hour with that then the customer service was negative 5 stars 1 employee on cellphone with long line of customers and other guy had a bad attitude seemlingy because female was on phone and it was all on him I will never return to this location

BELINDA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kashif T. 
Clasificación:
3.0

El cliente no dejó un comentario.

thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan H. 
Clasificación:
5.0

They were in professional.

jesus O. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN B. 
Clasificación:
3.0

Check out the equipment. Everytime we hit a bump in the road, the lights would flicker. Also didn't receive the dolly. And the breaks on the trailer started to drag which ultimately blew up our transmission on our chevy tahoe. Everyone was very nice, but equipment was very dangerous.

TERRI T. 
Clasificación:
5.0

Dave at rental counter is always great & the vehicle check in attendant (I can't remember his name) always has an awesome attitude.

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto H. 
Clasificación:
5.0

N/C

CONTINA W. 
Clasificación:
5.0

Nothing to improve. Everything is great

Kenneth B. 
Clasificación:
4.0

Thanks for the excellent service. But please tell us in advance your pickup place changes not the same day within few hours. However, l appreciate your great response and hard work. Keep it up!

Theresa N. 
Clasificación:
5.0

Very helpful

SUE T. 
Clasificación:
5.0

This was the easiest and most professional rental place I have ever used.

KIMBERLAND H. 
Clasificación:
3.0

El cliente no dejó un comentario.

EARL HARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

Easy to rent, even easier to return !!! HAPPY HOLIDAYS !!!!!!

TERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darayl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinisha R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

pick up was easy and quick

Richard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY EUGENE G. 
Clasificación:
3.0

Time will tell.

Edward B. 
Clasificación:
1.0

This is incompetence on all levels. All Uhaul needs to do to get back to the roots of great customer service is not bully people who complained and not with hold their money which is theft. Moreover, not create red lines policies to demand a deposit when none was ever needed. I pray to God for you to get back on track. Great luck!

Edward B. 
Clasificación:
3.0

All was well except your ceilings are not real ceilings, they are metal grates, so everything was covered in dust. It was really disappointing to have to haul everything out and clean it all. I would never do this again.

Nicole P.  |  Overall Experience 
Clasificación:
1.0

My negative ratings are based on trying to schedule the u boxes delivery. It was very poor. I started on a Tuesday and finally got delivery on Saturday. I made numerous telephone calls and with your telephonesystem spent considerable time on hold. I was calling the telephone number on the receipt I received on my storage payment. You won't believe the procedures I was told. I even was given the phone number of a forklift driver. Fortunately the phone was answered by Kyle, a general manager, and he couldn't believe what I was being told. If I didn't get Kyle I believe I still won't have my uboxes. Kyle and a lady named Julie, I believe that was her name, took it upon themselves even though they had nothing to do with uboxes and finally got the boxes delivered. Very poor service.

Raymond M. 
Clasificación:
5.0

Everything from Seattle to Phoenix was FLAWLESS. I dealt with 4 different staff in person and several over the phone; every one of them was professional, helpful and friendly. I am currently setting up a move from FL to AZ and I will be using U-Haul again. ¡Gracias!

Kenneth M. 
Clasificación:
5.0

Once again the staff at the uhaul moving and storage of paradise valley at 4110 E bell road were exceptional. I was unable to figure out how to have my review directed at that store but I hope this is seen by somebody because the manager Rod thierauf was absolutely the best employee you have. The guy deserves a raise.

HEATHER J. 
Clasificación:
4.0

Need climate control.

Jamie r.  |  Overall Experience 
Clasificación:
1.0

David made me feel uncomfortable by saying, "Let's get you out of here quickly, because I know you don't want to be around me any longer than you half too." He demanded my ID to speed of the process inputting my information in the computer. Because of my fear of catching Covid 19 I cleaned my ID once returned. I the bright side Ian/Evan was quick and professional. Is this going to be the norm with David?

Edward B. 
Clasificación:
1.0

I had several transactions with uhaul this week. First time using you in years. Every thing we needed was screwed up.

Chloe L. 
Clasificación:
1.0

DAVE THE GENERAL MANAGER AT THE 19th AVE & MCDOWELL LOCATION SHOULD BE FIRED FROM YOUR COMPANY! NOT ONLY HE IS THE BIGGEST TOOL IN YOUR "ABUSE AUTHORITY" DEPARTMENT, BUT YOU HE IS A DICTATOR IN THAT STORE TO TELL YOUR CUSTOMER WHAT TO DO BESIDES RENTING! HOWEVER YOU TELL HIM TO SO YOUR JOB; HE RESPONDS BY SAYING, "YOU DO NOT TELL ME WHAT TO DO, YOU CAN JUST LEAVE MY STORE!" DAVE NEEDS A REAL HARD SMACK UPSIDE HIS HEAD! JUST BECAUSE I AM NOT BRAINWASHED INTO FEAR TO HAVE TO WEAR A MASK FOR SAFETY, IT I RATHER DISCONCERNING THAT UHAUL WASTED MONEY ON A PLASTIC SHIELD THAT GOES FROM THE TOP OF THE COUNTER, ALL THE WAY UP TO THE CEILING! NOT TO MENTION, HE IS WEARING A MASK; WHICH DAVE IS UAHUL POLICY, NOT MY POLICY! YOU ARE THE ONE SUPPOSE TO WEAR THE MASK, NOT ME, THE PAYING CUSTOMER. YOU RATHER LOSE BUSINESS, THAN DO YOUR JOB THAT YOU GET PAID TO DO! DAVE, NOT ONLY IS INCOMPETENT, BUT PROVES HE IS NOT WORTHY OF MANAGER MATERIAL. WHAT IS HIS QUALIFICATIONS? HIGH SCHOOL BULLY?

PAUL U. 
Clasificación:
5.0

I originally made my reservations at the downtown location, but due to a customer not bringing a truck back on time my reservation was moved to the 17 and McDowell location right away, and the Uhaul personnel were on top of it, so it was no problem at all. Great service all around.

Kristan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE C. 
Clasificación:
4.0

This particular location was fine but my overall experience was horrible, I rented my truck for pick up at a specific location because it was close to me and they sent me to 3 different locations because they drop it off appearently at the wrong location and the third time I was sent to the wrong location ... a discount would have been nice 😡

Maria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NYANDWI E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MURSAL A. 
Clasificación:
5.0

Extremely professional and knowledgeable, both check-in and check-out. These employees are an asset to the company.

JUSTIN C. 
Clasificación:
1.0

Need more of an instructions. The place was closed when the truck was returned. I didn't know where to put the equipment. Video needs to be updated.

evangeline M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin G. 
Clasificación:
5.0

Nothing at this location. They were honest and accomodating.

Barbara W. 
Clasificación:
5.0

Usb ports in the truck did not work. More intuitive stereo like Bluetooth. Build in GPS.

Scott M. 
Clasificación:
4.0

Nice staff

JEFFREY C. 
Clasificación:
2.0

Hire better staff.

Elizabeth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

santos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karyn S. 
Clasificación:
5.0

Nothing, they're fabulous. My ubox was hooked up to the truck ready for me, staff was efficient and nice and rental and pickup was painless. Your employees always go above and beyond.

DEDE F. 
Clasificación:
2.0

Tried several times to get thru on the phone, when I finally got a representative on the phone I got cut off shortly after. Drove to store to make reservation. When picking up the agent was none too friendly and bumped my return time to 24 hours after I walked in the door, not when I left with truck.

ROBERT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

cheri B. 
Clasificación:
1.0

I didnt get to rent the trailer, and I'm still being charged

LASHAWN R. 
Clasificación:
3.0

I was charged a second day when showing up 2 hours late. I was told I could even drop it after hours It would be one day only. If I would have know there was a second day charge I would have used it a second day. Just dont thinkt he charge is fair. (Trailer worked great)

ERNEST G. 
Clasificación:
1.0

waited more than a half hour for anyone to show up. they had a poor attitude. acted as if they were bored with their job. did not explain anything about the equipment i rented. and when i returned the equipment, had to wait again for service.

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

oliver E. 
Clasificación:
3.0

A great experience

Marei K. 
Clasificación:
5.0

The young lady was awesome! I was a few minutes late and she still took my reservation.... Great customer service! The person who put on my hitch was awesome too. Keep up the great work.

Edward B. 
Clasificación:
1.0

Employees untrustworthy. Overcharged. Lied too. The company I work for spent 2,500.00 back in February. Ill advise the company I work for when they move me again here shortly not to go with u haul because of how I was treated and taken advantage of.

Theran K. 
Clasificación:
5.0

Quick pick up of the trailer! It was clean and ready to go. Gracias

mike C. 
Clasificación:
1.0

We arrived from California to empty our storage unit only to find ALL of our furniture COVERED in a thick layer of dirt and dust due to their current construction. It scratched our wood furniture and our TV. Our couch was covered with the greasy dust and we had to pay a professional to come clean it for us before moving it into our new hone. When we asked if there was an compensation for the damage to our furniture we were told "No, sorry, it's just how it is." I asked for the manager to call me the next day and I was told that he would, but no one called. We have used this facility for years as our daughter is a student at GCU and we would store her things here every summer when she came home. Very, very disappointing.

Daniel H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Larry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddy H. 
Clasificación:
2.0

Customer service at time of pickup was really poor. Both employees were wearing earbuds and seemed bothered by our arrival. We rented a trailer for 24 hours, and she shorted us 20 minutes. We hadn't even connected the trailer yet and already had less than 24 hours until return deadline. Then she was really unclear about where we were supposed to move our vehicle. Your employees can make or break the experience. In this case, the employees weren't doing you any favors. On return, however, my husband interacted with a different employee and had a much better experience. Still, we won't be going back to this location.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

Great staff. Quick and professional.

Jason A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL R. 
Clasificación:
3.0

El cliente no dejó un comentario.

richelle V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

Extraordinario servicio al cliente

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Napoleon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUBREY M. 
Clasificación:
1.0

I will NEVER use the U-Box service again, and after this experience it is unlikely that I will even rent a truck from them again. The U-Boxes are TINY. I have a studio apartment and my things did not fit in the box. I had to order a second box to fit my things. The second box didn't ship with my 1st box (an error on U-Haul side). This caused major confusion because many agents couldn't pull up the 2 different contracts. I can't even count how many people I spoke with. There were a few customer service agents that I spoke with who were helpful, but overall this experience has been a nightmare. I called spoke to someone in the organization 20+ times. I would call and wait on hold for 20 minutes, I would explain my situation, they would say "okay let me look into this for you" and then cold transfer me, repeat this process multiple times per phone call. There were 4 different occasions that I was told a manager would call me back and they never did. There was rarely notes in the system so I had to explain myself over and over again. I asked for my calls to be pulled and reviewed 3 different times and they never were. U-Haul doesn't really communicate across different states and locations, so I was transferred and ran around constantly. I have told everyone who will listen DO NOT USE THE U-BOX SERVICE, pay the extra money and go somewhere reliable.

treche F. 
Clasificación:
1.0

El cliente no dejó un comentario.

neeiaz Y. 
Clasificación:
5.0

Clean, efficient, courteous I will keep using these folks every time. Totally unlike the 24th St and McDowell Rd location.

Paris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald W. 
Clasificación:
1.0

Manager was completely overwhelmed with to many people in line. I rent trailers frequently for 25 hours. He left during my contract and I never was told this trailer had to be back in 6 hours for the same price as if I rented like all the other times for 24 hours. So I ended up paying double even though I returned it we'll before what I have always been used to within 24 hours. When is asked upon return if trailer he was rude and told me u was absolutely wrong and he went through entire contract with me in person. I request you review the video of me checking out trailer. I will proceed with a really bad social media revue if this location if I do not receive a response by next Wednesday. A completely dissatisfied long time customer. Ron Robinett. 916-662-5179.

RONALD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle E. 
Clasificación:
1.0

This was the worst Uhaul location I've used. I knew I would need to get into my Uboxes before they were shipped, so I called the day before, as you're supposed to, and was assured that I could stop by with my items any time the next day. Instead, the dealership called me the next day to announce that they had decided to do maintenance on the warehouse and I would have to come before 4:00. Since I was, you know, in the middle of moving, I only got this message about 30 minutes before the cutoff, forcing me to suddenly drive to the other side of town, leaving behind a number of items that I needed to put in the box and could not yet, and massively disrupting my moving schedule. Staff was hard to find, pissy, and unhelpful when I arrived, and I had to repeatedly demand they let me access my box, despite barely making it before their sudden deadline. They whined that they had "been calling me all day" about this. (They had called me once, at noon.) I wound up having to throw out some belongings I had planned to ship but could not pack until later that afternoon. I've previously had great experiences with Uboxes, but not here.

Britta A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
5.0

The staff were amazing, excellent customer service as well as the location on camelback and 43rd ave because they referred me over to McDowell

Aracelia T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cleo W.  |  First Impressions 
Clasificación:
2.0

The staff was unfriendly, and not very helpful.

David W.  |  Overall Experience 
Clasificación:
3.0

In general, my experience with U-Haul's storage was good. Unfortunately, when I removed my contents from this location everything was filthy/caked in dust in what appeared to be debris from wood-saw/construction on the interior of the storage unit.

Sean B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne W.  |  First Impressions 
Clasificación:
5.0

Staff was amazing.

Christopher G.  |  Overall Experience 
Clasificación:
5.0

Representative was friendly, professional, knowledgeable, and made it super easy and quickly to get everything setup for us! Big plus too was that our storage unit was 1st month free &it was clean!

DARIN J.  |  First Impressions 
Clasificación:
5.0

David Gilmore was very loving person

Toni M.  |  First Impressions 
Clasificación:
5.0

Manager was amazing!!!! Best service I've had in a long time from anywhere. Major kudos to the manager and the staff

Christopher G.  |  First Impressions 
Clasificación:
5.0

Best service ever I would suggest this place to any one needing storage didn't have what i wanted but i still got a great deal on 1

Jessie C.  |  First Impressions 
Clasificación:
5.0

We loved our time with U-Haul! I would recommend them to anyone looking for incredibly high quality facilities

Ben Z.  |  Overall Experience 
Clasificación:
5.0

The manager was super helpful i really liked the guy.

christopher t.  |  First Impressions 
Clasificación:
4.0

great staff

SHANNON C.  |  Overall Experience 
Clasificación:
5.0

A young friend of mine needed to be packed and out of her house in 2 days thanks to uhaul we were able to accomplish that! They were very helpful and had great deals!! Thanks again uhaul! ❤️

Tina H.  |  Overall Experience 
Clasificación:
5.0

Diana was a wonderful help! She was very swift but thorough. Great job! I would definitely recommend this place to anyone I cared about. Thx u haul

Tina H.  |  First Impressions 
Clasificación:
5.0

Personal amable

Jasmine J.  |  Overall Experience 
Clasificación:
1.0

I moved out and told manager He said it was all taken care of. A few days later: another months rent was stolen from my bank - I complained to the Corp office - nothing has been done- refund?

Ron W.  |  Overall Experience 
Clasificación:
5.0

All employees exceeded expectations

James B.  |  Overall Experience 
Clasificación:
5.0

The U-Haul and U-Box service was amazing in both Phoenix, AZ and Montgomery, IL. The furniture arrived without damage. The U-Haul staff, particularly the manager David, was excellent.

terry t.  |  Overall Experience 
Clasificación:
5.0

I was impressed with every one I met at U-Haul in Phoenix, AZ and in particular David the manager. They did an amazing job and we are very happy with their help and support.

terry t.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Trailer Icon
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Moving Supplies Icon
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba