U-Haul Moving & Storage at I-17 & Deer Valley

4576 comentarios

21621 N 26th Ave   Phoenix, AZ 85027

(623) 580-4000

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(623) 580-4000

21621 N 26th Ave
Phoenix, AZ 85027

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing Everything was perfect. The woman who helped me Sunday morning on 1/17/2021 was the greatest. Keep up the good work. Gracias.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jadon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly A. 
Clasificación:
5.0

Michelle was very professional and helpful

John P.  |  First Impressions 
Clasificación:
5.0

Deer Valley UHaul, in Phoenix AZ., is the best run facility you have imo. Thx U. Have a nice day.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOLIE H. 
Clasificación:
5.0

All the staff that assisted me made this such a stress free experience, were polite and professional.

Jorge C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR B. 
Clasificación:
5.0

Customer rep was great

VINCENT M. 
Clasificación:
5.0

Staff were great and timely

Michael B. 
Clasificación:
5.0

I have rented storage at this facility a few times over yhe last 15 years or so and it has always been a good experience.

Kathleen H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann P.  |  Overall Experience 
Clasificación:
4.0

Would give 5 but feel price could be a little lower per month,but over all pleased

Christian Y.  |  First Impressions 
Clasificación:
5.0

Would definitely recommend. Friendly, helpful.staff, clean and convenient location.

Lynda G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina R.  |  First Impressions 
Clasificación:
5.0

Suzy Fletcher deserves a recognition she went above and beyond her customer service is amazing to top it off her personality is like no other!!!!

Atilano V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  First Impressions 
Clasificación:
4.0

Person that helped me was not wearing a mask, which was disturbing.

Kevin M. 
Clasificación:
5.0

Incredibly easy reservation, pickup and return. Even the process of the pre-check is all automated. First time using Uhaul services but I would recommend them going forward. In town rentals prices are great.

ashley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
4.0

N/C

Kimberly D. 
Clasificación:
1.0

This is a pandemic, as per requirement on the door all people to were be wearing masks, NO and I mean NO employee had a mask or face covering on. If I get sick I hold uhaul liable.

WILLIAM L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Indira D. 
Clasificación:
5.0

I wish I remember her name, but she is amazing. She got us checked in, walked us to our unit, showed us how to use the security features. She went above and beyond.

anna a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin W. 
Clasificación:
4.0

Air blew threw the door seal. Wasn't bad just a little loud. I'm sure this would have been taken care of in due time. that was the only knock on an otherwise stellar experience. Staff members were beyond nice. Thanks team!

jason B. 
Clasificación:
4.0

Spent 45 min looking for the vehicle that was assigned to me through the mobile app. It was not parked in the front as I was shown. Went in to get help and personnel went into locked room next to counters and was chatting with another coworker. I assumed they would have seen me on the camera, but after waiting and listening 5-7 min I knocked on the door and asked for help. Finally got my rental around 4 pm, I asked if I now he's until 4 pm the next day since it took so long to find the vehicle and was told no. But if I found I needed more time to call and they'd adjust my drop off time. I didn't know if that meant I'd be charged or if it was included. First messy experience I've ever had renting from this location. I've rented a lot of trucks over the last 6 months

Christina B. 
Clasificación:
5.0

This was the best customer service I have experienced from anyone in years. The staff knew what sized truck I needed. The person I dealt with picking up the truck was very respectful. The drop off took less than a minute. Thank You for making the move so easy.

Cary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Unson P. 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim H. 
Clasificación:
5.0

Susie and her staff were amazing to say the least I absolutely love Susie she’s is amazing and goes above and beyond to help people!

Brittany V.  |  Overall Experience 
Clasificación:
5.0

Only issue with the rental was the tie down loops were removed. Had to improvise strapping down my quad.

Jeffrey C. 
Clasificación:
5.0

Keep the staff. They were very helpful

Norris E. 
Clasificación:
5.0

Everything went very well I have no complaints

Betty C. 
Clasificación:
3.0

We were given a quote on line for $54 and $.79 per mile. We arrived at location to pick up and pay for truck. They said because we were using a debit card, had to pay $100 and that when truck was returned, we would get the difference refunded back to us. We had already put money on the card, enough to cover the original quoted amount. Because there was not enough on card to cover the $100, we ended up having to use the cash that we had planned on using for ... It ($100 needed instead when paying for truck) should been included in quote/contract.

Patricia S. 
Clasificación:
4.0

If the windows were clean inside it would have been easier driving into the sun.

Jacquelynne J. 
Clasificación:
4.0

If the windows were cleaned inside it would be easier when driving into the sun

Jacquelynne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

dorman D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT G. 
Clasificación:
1.0

First off, my chosen location DID NOT HAVE THE TRAILER I RESERVED WEEKS IN ADVANCE. So I drove ~20 miles to another location that did have the type of trailer I reserved (Deer Valley in Phoenix, AZ). Once I was there, I asked if I could return the trailer to the location that I had originally placed the reservation for. Unfortunately, the employee working the counter -- I believe, but am not 100% sure that his name was BRANDON -- told me I could not do that. Disgruntledly, I posed the hypothetical, "So you're telling me you guys oversold my reservation and now are going to inconvenience me even more by telling my I have to return it 20 miles out of my way?". Brandon replied with something about an R/O number. I don't care about R/O numbers, I care about the fact that UHAUL's crappy systems ended up costing me HOURS of my DAY OFF. When I expressed such a sentiment, Brandon YELLED BACK at me. Keep in mind that I wasn't asking for a discount or anything of that nature: I just wanted to return the trailer that I had reserved to the location that I had reserved it at. Not one time in my entire life have I been so disrespected by an employee of a company to which I am paying money to for a service. NEVER. This whole interaction took place at approximately 8:30AM in the Deer Valley UHAUL location. I would advise you to take a good look at how you guys treat your customers because that interaction has cemented in me that I will NEVER use a UHAUL product again. I don't care if a competitor is more expensive. You guys run the WORST retail operation that I have ever experienced and your corporate philosophy and/or training materials have yielded literally the worst retail associate that I have ever come across. I don't care if it's moving vans, trailers, hitches, storage, moving supplies...I will NEVER AGAIN USE A UHAUL PRODUCT OR SERVICE. You can thank Brandon for that.

Kyle S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donnie T. 
Clasificación:
5.0

Chance was fantastic. He was helpful and patient with me as I figured things out. If he's not already the manager, he should be. He helped the other employees and knew how to answer all of their questions without making them feel stupid. That's so important. Anyway, great job and thank you!

Robynne M.  |  First Impressions 
Clasificación:
3.0

The unit had not be swept out. But as soon as I reported the issue, it was cleaned so I could move my stuff in.

Jo Ann S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

gregory r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo Ann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

Clean, staff is helpful and friendly.

Lynda G. 
Clasificación:
5.0

Staff weren't wearing masks.

PHILLIP C. 
Clasificación:
5.0

No change. Keep the good customer service.

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E. 
Clasificación:
3.0

Retire the truck

JEFFREY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan K. 
Clasificación:
5.0

Keep up the good work! Great store, great staff. Tiffany Poole waited on me. She was very professional, knowledgeable, and also helpful with my prompts on my smart phone. Tiffany gets 5 Stars for all her efforts. All the paperwork, hooked up an gone in 15 minutes. Started my day off on a positive note. Thanks... Elwin

Elwin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Guy C. 
Clasificación:
5.0

Great Location

DAVE C. 
Clasificación:
5.0

Been with you a very long time. Only reasoned we moved out is due to the fact that we moved our office and needed a storage unit closer to the new office.

NANCY M.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

Corwyn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE MARIE Z.  |  First Impressions 
Clasificación:
5.0

I was running late on a return and Roger was able to help me with an easy solution. Thanks again.

Daniel P. 
Clasificación:
5.0

Roger and the staff here are excellent. I was here for over 2 years and it was always consistently good and clean.

Randy F.  |  Overall Experience 
Clasificación:
5.0

I have rented at U-Haul Storage often. Great people and clean, well kept facilities.

esther m.  |  Overall Experience 
Clasificación:
5.0

Nada

Gregg W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tunesha J. 
Clasificación:
3.0

Took me 2 months to get them to set my email up just so I could pay my bill online. They never answer the phone. Change there security door without notifying customers. Owner is very nice but needs to be harder on his staff. Waited an hour once in the am with another customer for them to open up after opening hours.

andrea a.  |  Overall Experience 
Clasificación:
2.0

I rented a 10' box truck that shouldn't have been allowed on the road. The mirrors were so loose that any bump in the road caused them to fall down so rather than seeing around me I could only see the ground. Very dangerous! The alignment was so far off that the truck was very difficult to steer and keep in a lane. And while driving the check engine light came on confirming the lack of maintenance on the vehicle. The truck had a lot of damage and had clearly been in an accident and very poorly repaired. It was not the experience I'm used to with Uhaul. It was very expensive for having such poorly maintained and dangerous equipment. The people were nice, but I can't believed they actually charged me after I told them all of the things that were wrong. It was certainly not an experience worth paying for.

Jeffrey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHEAL D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKOLA S.  |  First Impressions 
Clasificación:
5.0

Uhaul facility's the best; a ten. I rented the unit for five years. The staff was excellent. Everyone I dealt with was friendly, knowledgeable and always willing to help. They are kind with excellent customer service skills. I highly recommend Uhaul. Thank you for your excellent service during five years. You are top notch, number one!! Sincerely, Martha E Podsiadlo

MARTHA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARYAH A. 
Clasificación:
3.0

When we returned the cargo can, Carlos was great and nice enough to ask us to step inside on a cold night so that it would be warm when we were trying to call Uber. But when we did that, the ladies inside the front room asked us to step outside. A better customer service is needed to earn more stars!

Don P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chihuan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
4.0

When checking in after hours two phones were not able to do the location services. We had moved all day long and I just didn't have it in me to contact customer services so we were probably charged for another day for the vehicle. Is there a way to make sure this doesn't happen? or offer a way around this when trying to check in a vehicle after hours? Other than that this location and all people I spoke with were very helpful.

Deanna R. 
Clasificación:
5.0

Susie was GREAT!! She was very polite, efficient at her work and overall gave my experience the icing on the cake!! Please give her a shoutout for her great customer service she provided me!

TROY H. 
Clasificación:
5.0

Great service at pick up and drop off.

Oscar W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
5.0

Roger did an excellent job

Leslie N. 
Clasificación:
5.0

Very convenient and necessary for all our downsizing. Would definitely use U-Haul again if needed.

Robert M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marcia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan C. 
Clasificación:
5.0

Seeing about 6 workers outside but none wearing masks while interacting with customers was disconcerting..

RON M. 
Clasificación:
5.0

it was fast and easy at that location.

ROBERT Y. 
Clasificación:
4.0

Nada

John S. 
Clasificación:
5.0

N/C

JoAnne P. 
Clasificación:
1.0

While the equipment was fine, the check-in process was a nightmare. Whoever designed the hoops evidently does not understand how to create a customer-friendly engagement. For example, since when did the customer have to use their own phone to take a picture of their driver's license? Not even sure a picture is needed if you have the #. Unless, you are requiring this to be sure your employees get the $ right. But that is not the customer's problem. Plus there are many hardware applications that do this instantly. Most medical companies use them. Get with the 2020st century

Donald N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
3.0

Well it started off bye not having the u-haul that I booked two weeks in advance. Get there had to get a smaller u-haul with a trailer wasn't good. Was very unhappy with the drive from Arizona.

Joyce T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERT S. 
Clasificación:
5.0

Very excellent with helping us.

Roni B. 
Clasificación:
5.0

The person who helped me at the counter when I arrived was very courteous and professional. She even took the extra time to go get the vehicle for me because the guys were busy with other customers.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan C. 
Clasificación:
2.0

As I was walking toward the rental van, I asked an employee if I just get the rental with my phone. He pointed to the van and nodded, it looked like I was bothering him. I tried signing the van out with my phone and after not figuring it out, I went inside. I asked Tiffany for help and she said the manager is coming in and could help, seeing she was helping another customer. It turned out that the employee I asked outside was the manager, go figure. I made a comment that he didn't help me when I asked and he started arguing with me. He then pointed to go outside for the barcode. I asked where that was and he finally said he'll show me, begrudgingly. When I saw where the barcode was I asked how was I supposed to know that it was there and why he didn't direct me there when I was on my phone by the van. He kept arguing. The barcode didn't work so I had to go inside. Tiffany Poole ending up helping me. She was kind and friendly, unlike the manager. I recommend Tiffany be promoted to manager and at the very least, get a huge raise. Being a business owner myself, it's hard finding good employees and I wouldn't want to lose her. I saw how she took care of the customer before me, she was very accomodating and helpful. She even cheerfully helped me when she saw I was frustrated with the manager. My suggestions are to make it more clear the barcode, self checkout system. Speak to the manager about his attitude. And most importantly, promote Tiffany or at the very least, give her a raise. Respectfully, Angelo Manuele

ANGELO M. 
Clasificación:
5.0

Susan was helpful and cheerful and most of all very responsive and competent! Her assistant I believe his name was Carlos outside was great too!

RICHARD S. 
Clasificación:
5.0

I experienced professional and courteous service from beginning to end.

Ronald Z. 
Clasificación:
5.0

Worked out very well for me, thanks.

Charles C. 
Clasificación:
3.0

When evaluating the vehicle upon pickup, the photo's were outdates and required too much effort to document dents and scratches. This should have been the responsibility of U-Haul and not of the renter. More customer interaction and less hiding behind plexiglass.

RAYMOND P. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
1.0

I had a reservation and a scheduled pickup time. I couldn't make it right at my pick up time and they cancelled my reservation without even checking with me. A courtesy call before cancelling my reservation would have been appreciated.

Kristen E. 
Clasificación:
5.0

Suzie was very informative and professional.

Rosabelle M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott H.  |  First Impressions 
Clasificación:
5.0

The staff person that assisted me was such joy! She made my visit an enjoyable one. She was courteous, friendly and fast, but took the time to take me to the unit and run thourgh the procedures. The I17 & Deer Vally store is awesome. People make the difference! Thanks U-Haul.

Debra Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kati L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony S. 
Clasificación:
5.0

Pick up was fast. Took around 10-15 min. Drop off as even faster. Great experience

Brian M. 
Clasificación:
5.0

Great customer service on phone extending my rental and upon return of vehicle the man outside checking in the van

SANDY S. 
Clasificación:
5.0

Everyone was very friendly and helpful. Really appreciated their help because moving can be stressful.

ANDREA B.  |  Overall Experience 
Clasificación:
5.0

The staff was helpful, courteous and friendly.

Kathleen H.  |  First Impressions 
Clasificación:
5.0

Thank you for your top notch service. I'm grateful I was able to get the size of unit I needed at an affordable price. Great customer service too.

Karen P.  |  Overall Experience 
Clasificación:
5.0

The I-17 and Deer Valley facility is always extremely clean and well managed.

curtis c.  |  Overall Experience 
Clasificación:
5.0

Couldnt ask for a better staff, all great people at this facility, great experience and fully recommend coming to this facility if need to store belongings. 5⭐️

Roy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yasmene m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G.  |  Overall Experience 
Clasificación:
5.0

Unit was locked with a moved out sign on the door. Had to go back down to the desk to have someone unlock it and get a new lock.

Lucinda H.  |  Online Move In 
Clasificación:
5.0

Nice & clean facility, EVERYONE working there were always helpful & nice.

Michael F.  |  Overall Experience 
Clasificación:
3.0

The timers are the lighting are way to aggressive on shutting off. It's not fun working on unloading items from your cart into your unit, and have the lights go off. Then have to walk down a pitch black hallway to make the lights go back on. Rinse & repeat. Also, checkout process. Followed website directions, took pictures of unit and waited 48 hours. Still pending... Tried calling -- phone number goes to national number, and they would send a message to call back. Never did. Drove back to unit at end of day, waited in line and asked if there was a problem with moving out? They said uhh ohh, let me go look at unit. They did, and finally "moved-out" without issue. Why it took physically driving down there to make it happen, when it could have been done all online is beyond me? If moving out requires you to be there, make it step 1 on the web. Other than that, facilities were clean, albeit, no garbage cans... Why no garbage cans?

Doug B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G.  |  First Impressions 
Clasificación:
5.0

I very much appreciate Sheila and the 2 gentlemen in office. I had a lot of questions and I was probably a bit frantic when I went into the office, all my questions were answered and the staff assured me they were there to help. Thanks All.

Mary T.  |  First Impressions 
Clasificación:
5.0

Excellent service.

Kimberly M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melodye J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jason y.  |  Overall Experience 
Clasificación:
5.0

First and foremost my interactions with two staff members was fantastic. The gentleman that checked me in and returned my rental trailer was very helpful. The other was Tiffany who showed me to the storage locker was fantastic!! I can tell she enjoys her job and she was very helpful. She is a great employee and really highlighted my experience. As for the facility a have two comments. One, there were no garbage cans that I could find to discard trash. Secondly, I need help removing a larger item from my trailer and requested some help to which I was told " Because of company liability reasons we cannot touch customers items". As a company I get it, but where does customer service begin and liability ends. My suggestion would be to have a waiver for customers to sign that may need assistance if they're loading and unloading by themselves.

KEVIN W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jabrina M.  |  Overall Experience 
Clasificación:
3.0

Super nice staff, it was such a relief to feel like a customer rather then a bother !! It seems these days every where I go I get terrible customer service, which , with everything going on today it's understandable. But , koo do's to the staff at the deer valley location!!!! A fresh breath of hope for our community! Thank you so much

Heather S.  |  First Impressions 
Clasificación:
5.0

Roger is super friendly and helpful! I appreciated it so much because my experience prior was not as good.

ANDREA B.  |  First Impressions 
Clasificación:
5.0

It would be nice If a customer uses a wrong type of lock that maybe you should put a note on their unit instead of putting one of your locks on it preventing them from getting into their unit for an hour while waiting in line for six people ahead of them to get it opened.

Kimberly F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda K.  |  Overall Experience 
Clasificación:
5.0

Did have problems at the original facility due to reserved unit not available, the crew at 17 and deer valley stayed late to get me in, greatly appreciated. Thanks, Robert Gilmore 650 520-5282

Robert G.  |  Overall Experience 
Clasificación:
2.0

Was quite disappointed in my several attempts to speak to manager and or staff regarding my account. Due to this, I had to pay for a full month of rent when I only used 4 days of my stuff being stored there.

Sarah J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly F.  |  First Impressions 
Clasificación:
5.0

Roger was very helpful and funny. Even though it was busy he took the time to make sure I had everything I needed.

kelsey m.  |  First Impressions 
Clasificación:
4.0

Felt like a rat in a maze Seems like numbers could have been put differently so easier to locate

Elizabeth M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel G.  |  First Impressions 
Clasificación:
5.0

The building and set up is the same but the staff truly made this a great experience

Haylee F.  |  Overall Experience 
Clasificación:
5.0

My husband prefers this storage because of your staff is so accommodating and friendly

Roy C.  |  Overall Experience 
Clasificación:
4.0

When I began rental I followed up on an internet rate that I did not receive at the site. I was also told there was no incentive pricing for truck rental if I am a renter in- town. This was disappointing and inconvenient, as that is what I needed. Now I have the same needs again. I moved out because I have found more competitive pricing nearby for both a unit and a truck through other companies

Natalie S.  |  Overall Experience 
Clasificación:
5.0

Susie fletcher is by far the best customer service representative I've ever come across super helpful and knows her job very well I would recommend this uhaul to anyone and everyone the peak professional attitude of susie gave me the confidence that this is the best place for my items highly recommend this location and uhaul in general 10/10

Haylee F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debby C.  |  First Impressions 
Clasificación:
5.0

The service I was given by Susie in determining my storage needs was exceptional. Susie was knowledgeable, patient, kind, and considerate in helping me - as well as making it an easy transaction. Tiffany showed me my unit and explained the hours and security, all with a smile. I have used UHaul Storage in the past, and I cannot remember a more helpful staff or clean and well maintained facility than the Deer Valley, AZ UHaul location. Great team! Spotlessly clean! Convenient Location! Thank you Susie & Tiffany for making this so easy and ensuring a smooth transition. You rock!!

esther m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin J.  |  Overall Experience 
Clasificación:
5.0

Employees were friendly and efficient. Storage unit spotless.

Jane Ann R.  |  Overall Experience 
Clasificación:
4.0

everything went great---afterhours was ok but would of liked 24hr access but can work around that-so overall I was happy with the service

Lynne D.  |  First Impressions 
Clasificación:
5.0

March 12, 2020 was my move in day and the lady (sorry I've forgotten her name) who wrote up my contract was pleasant, knowledgeable and very thorough.

Jane Ann R.  |  First Impressions 
Clasificación:
5.0

The lady that helped me was awesome!

Linda N.  |  First Impressions 
Clasificación:
4.0

I absolutely love the donation thing, where people put what they no longer want And can also find things they need/like

Marissa F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Austin S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra a.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Matthew S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

susan w.  |  Overall Experience 
Clasificación:
5.0

Good place.

MIKE M.  |  Overall Experience 
Clasificación:
2.0

My entire experience was good, up until I checked my account balance. I was charged $4.58 and nobody seems to know what for. It really put a sour end to an otherwise good experience.

Robert H.  |  Overall Experience 
Clasificación:
5.0

Susie was awesome to work with! She was so nice and accommodating, when I was having a really hard time. This location is always great, from trucks to storage units!

Alexandra S.  |  First Impressions 
Clasificación:
5.0

Great service!

Dawn W.  |  Overall Experience 
Clasificación:
5.0

Love this place!

Dawn W.  |  First Impressions 
Clasificación:
5.0

Great service. Thank you.

ZACHARY A.  |  First Impressions 
Clasificación:
5.0

We received outstanding service, I wish I could remember the young ladies name who assisted us. She went above and beyond for us and was so sweet to our son!

Ashley d.  |  First Impressions 
Clasificación:
5.0

Had a little trouble with an employee during signing in. Talked like he was better than me and had a little attitude. But it's cool I've worked service before. Still would recommend uhaul to friends

Haylee F.  |  First Impressions 
Clasificación:
5.0

Very good service & clean the storage.

Madhu K.  |  Overall Experience 
Clasificación:
5.0

Awesome staff and facility.

Saul C.  |  Overall Experience 
Clasificación:
5.0

Very helpful

Amy S.  |  First Impressions 
Clasificación:
5.0

Whole move went very smoothly.

Ruth W.  |  First Impressions 
Clasificación:
1.0

Rude staff, over priced!

Brandon K.  |  Overall Experience 
Clasificación:
5.0

The facility is well maintained and staff were always available.

douglas j.  |  Overall Experience 
Clasificación:
3.0

Customers at the counter and in the facility were helpful and friendly. Can't say that about the rules for those parking at the parking dock! People were left trucks/cars at dock all day!

Debbie L.  |  First Impressions 
Clasificación:
5.0

No feedback

maria j.  |  First Impressions 
Clasificación:
5.0

Susie was amazing with her customer service skills!!! She did a wonderful job answering all my questions and setting up my autopay! Thank you so much Susie!!!!

Conrad W.  |  First Impressions 
Clasificación:
4.0

Albert was the initial customer service helped with the 2 rentals of U-hauls and with the storage unit. Very friendly and knowledgeable. The rest of staff very nice.

Thomas C.  |  Overall Experience 
Clasificación:
4.0

I only had one problem with U-Haul storage. When I terminated my storage agreement, the staff did not process my terminated use of the facility in a timely manner. This led U-Haul to overcharging me.

John G.  |  Overall Experience 
Clasificación:
5.0

Suzi provided an amazing customer experience and went above and beyond to make sure our family was taken care of.

angela n.  |  First Impressions 
Clasificación:
2.0

I always needed the sliding glass door opened after 7. When I got my unit I was under the impression that they wood be open until 10, I was wrong. That led me to have to find another unit elsewhere

Nicholas M.  |  Overall Experience 
Clasificación:
3.0

It was fine just overpriced

Robin Z.  |  Overall Experience 
Clasificación:
5.0

Albert and Raymond always willing to go the extra mile to help... Very helpful and if there is an issue to be resolved they will be there to help. Great staff.

Barbara B.  |  Overall Experience 
Clasificación:
5.0

The staff here is really great.... always willing to help out.... the storage facility is always clean and units are perfect.... They are busy but will always go out of their way to help .

Barbara B.  |  First Impressions 
Clasificación:
2.0

I have used your storage facility for 3.5 yrs,had my monthly payments on time,never late, my auto draft 16th every month.Aug 16th my last payment,I ended my service 8/17/19, no pro rated refund.

sandra k.  |  Overall Experience 
Clasificación:
5.0

Seriously one of the nicest crews I've ever met. First storage unit was made a breeze with these guys with little notice on moving in or moving out of the unit. One of the nicer Uhauls in Phoenix!

JUSTINE M.  |  Overall Experience 
Clasificación:
5.0

Great staff

Michael L.  |  Overall Experience 
Clasificación:
5.0

No complaints here. Very happy with the experience.

Edward H.  |  Overall Experience 
Clasificación:
5.0

N/C

chris L.  |  Overall Experience 
Clasificación:
1.0

Ordered the unit and when I arrived unit was still locked 2 days after reserving it and being told it'd be ready the night of my order. Had to keep truck because of it. Never returned my calls.

Travis R.  |  Overall Experience 
Clasificación:
5.0

Was a clean facility

Larry B.  |  Overall Experience 
Clasificación:
4.0

N/C

chris L.  |  First Impressions 
Clasificación:
5.0

Great experience.Clean facility and responsive staff.Everything is setup for efficiency.Would highly recommend this uhaul location.

ADITHYA B.  |  First Impressions 
Clasificación:
5.0

It is a convenient location. We have used this storage place on 2 separate occasions

Justin H.  |  Overall Experience 
Clasificación:
5.0

Best customer service I was very pleased with my 14 month rental. Great location & rates.

Elizabeth W.  |  Overall Experience 
Clasificación:
5.0

Very professional and helpful

steven F.  |  Overall Experience 
Clasificación:
5.0

Nice place

JEANETTE W.  |  Overall Experience 
Clasificación:
5.0

Looking forward to using you in the future. Gracias.

DEBBIE P.  |  Overall Experience 
Clasificación:
5.0

I had a really good experience at the I 17 & Deere Valley location. Roger Garcia is a very good employee there, He answered all my questions and helped me out with my trailer and storage needs Great

Jerad D.  |  First Impressions 
Clasificación:
5.0

Plenty of room to unload your truck onto the dock, elevator is large, use of the carts was a pleasant surprise and the U-haul crew keeps the place clean. EASY check in & out with a simple card swipe

Michael F.  |  First Impressions 
Clasificación:
4.0

I like your facility and the employees are great! I left because your rates are too high compared to the market.

Allison C.  |  Overall Experience 
Clasificación:
5.0

Uhaul is awesome staff is always friendly and very helpful

tammy d.  |  Overall Experience 
Clasificación:
4.0

👍🏼

Kaitlyn S.  |  Overall Experience 
Clasificación:
5.0

The employees at this location , always give superior customer service

angela t.  |  First Impressions 
Clasificación:
5.0

The staff is so nice and extremely helpful. Not any easy or enjoyable process for most (moving things) but they sure do make it the best they can!

JUSTINE M.  |  First Impressions 
Clasificación:
5.0

Overall very happy with service and facilities. Disagree with inability to prorate use of facility if need to move out early though.

Debbie F.  |  Overall Experience 
Clasificación:
5.0

Fast and friendly service

Peter O.  |  First Impressions 
Clasificación:
5.0

Very professional staff.

GaylenG0 H.  |  Overall Experience 
Clasificación:
5.0

TOP SHELF

BILL L.  |  Overall Experience 
Clasificación:
5.0

Easy in and out, plenty of loading and unloading space- never had to wait! Staff very helpful!

patricia b.  |  Overall Experience 
Clasificación:
3.0

Very Friendly,No Communication to Clients that are waiting in line. Not Clear that I needed a Round Lock, Told they put on my Unit for me,Had None when I arrived to check out. Disappointed.

lucky b.  |  Overall Experience 
Clasificación:
4.0

could use some prorating for time not used

cathy g.  |  Overall Experience 
Clasificación:
5.0

Excellent location and services.

Renata T.  |  Overall Experience 
Clasificación:
4.0

staff was polite and very helpful. I would recommend a few more people working the busiest times though.

Arlene L.  |  Overall Experience 
Clasificación:
4.0

The staff at I17 and Deer Valley U-Haul are very helpful, friendly and professional. I recommend them.

MARIAN P.  |  Overall Experience 
Clasificación:
5.0

Super RAD U-haul. I am extremely happy with the great service that provided.

MIGUEL V.  |  Overall Experience 
Clasificación:
3.0

This storage center was just an average place. If you had not raised my rates multiple times I would have stayed, but since you did I shopped around and found a better deal closer to my home.

HD G.  |  Overall Experience 
Clasificación:
1.0

They change the rate less then 4 month of my renting the unit I currently have a unit in ohio and for a year to date NO rate change. This id not good at all will never renr a spaces out in AZ again

Deborah D.  |  Overall Experience 
Clasificación:
1.0

The worst customer service I have ever had- my reservation wasn’t honored, I was personally insulted and demeaned, then my complaints were ignored, and no attempt was ever made to resolve any issue.

Justin S. | Reservación
Clasificación:
5.0

Kalin is wonderful at her job. Thank you for taking your time to answer all my questions. She is customer service perfect!!

rosie k. | Reservación
Clasificación:
5.0

I had an excellent experience. All the employees were super helpful and nice, the general manager was a huge help they made everything so easy and less stressful! Thank you!!

Skylar B. | Reservación
Clasificación:
4.0

Returning the equipment was easy and a very friendly staff.

Lee R. | Reservación
Clasificación:
3.0

I have repeatedly asked someone to check my vacated unit (2 days ago) for a McDonalds soda cup that contained screws required to re-assemble a table. Messages left, NO response. unit 2373

Fred M.  |  Overall Experience 
Clasificación:
3.0

I felt the staff did not get me a good deal on my uhaul

Charlene H.  |  Overall Experience 
Clasificación:
5.0

Very convenient. I have never had a bad experience there. I would and do recommend.

eric m.  |  Overall Experience 
Clasificación:
5.0

Staff (James) were extremely helpful with coordinating access for my movers in my absence. Additionally, having first floor units for easy access a plus. ¡Gracias!

Michelle C.  |  Overall Experience 
Clasificación:
5.0

Everything was great we never had an issue!!

Mary R.  |  Overall Experience 
Clasificación:
5.0

just wish the clients that have been with you for over 20 years you would work with them on the cost to keep their business..we were loyal but had to leave.

DUSTIN K.  |  Overall Experience 
Clasificación:
5.0

.

shelley j.  |  Overall Experience 
Clasificación:
5.0

The ENTIRE Staff team was outstanding !!

DEBRA M.  |  Overall Experience 
Clasificación:
5.0

they are all very helpful.

Shirley M.  |  Overall Experience 
Clasificación:
4.0

Facility was clean and the staff was very helpful.

Mike M.  |  Overall Experience 
Clasificación:
5.0

The only thing I did not like about U Haul was the policy of renting by the month and not by the days actually needed Otherwise great job for sure

robert l.  |  Overall Experience 
Clasificación:
5.0

You were always helpful and respectful. Very good service. Moving to Flagstaff, I wish you well. CJ M

CJ M.  |  Overall Experience 
Clasificación:
5.0

Outstanding group of employees. Very helpful and friendly.

Guy O.  |  Overall Experience 
Clasificación:
5.0

Staff could not have been any friendlier. They made it a great experience.

GUY O.  |  Overall Experience 
Clasificación:
5.0

Very pleased with overall experience

KATHERINE M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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