El cliente no dejó un comentario.Rich E. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Hwy 620
Austin, TX 78726
(Just South of Anderson Mill Road)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I don't think you can improve Steven and Kimbra Hawks at all. They are great at loving their job and the people they help. They ROCK!! The only thing I would do is have little clickers to open the gate with the codes instead of having to get out of the trucks to open the gates. In bad weather it might be hard to deal with since the key pads are up by the gates or maybe move the key pads to a different location to be able to reach outside of the trucks. Thanks for asking. This is a great place!!ALONA H.
I noticed an odd vibration while towing at speed.When I turned in the trailer the hitch tightening knob needed a wrench to loosen even though it was only hand tightened when I picked it up.Same issue existed when I picked it up so you may have a problem brewing with this trailer.Mark S.
Mr. Steven Hawks was professional, polite and extremely helpful and understanding! Cannot thank him and his staff enough!!!Steve W. | Overall Experience
El cliente no dejó un comentario.PHILIP W.
El cliente no dejó un comentario.Sebastian D.
Thank you Jason, Cathy, and Steve for assisting with check-out/check-in!DMITRY S.
Convenience, excellent service, moving carts, and no issues. I highly recommend using this location. DJDebbie J. | Overall Experience
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.SUSAN S.
Fix the seat. The springs were worn out on one side. Very uncomfortable.Joe M.
Had a great experience with this uhaul facility. The owner and staff are excellent! Will definitely use them in the future. GraciasMel K. | First Impressions
Cliff was very helpful.Gerry M.
El cliente no dejó un comentario.Matthew D.
El cliente no dejó un comentario.MARGARET H.
Employee very helpful, courteous, friendly and very thoughtful.Nadine S. | First Impressions
Uhaul rep was very friendly and easy to work with. Had a great experience.Samuel H.
Always so nice and helpfulLISA R.
El cliente no dejó un comentario.Yeager P. | First Impressions
El cliente no dejó un comentario.ASHLEY B.
I was denied at 2 other places to drop off the trailer and the second one was where the last one tokd me was my scheduled drop.off. James where I dropped it off was very helpdul.FRANK C.
El cliente no dejó un comentario.ZAINAB H.
El cliente no dejó un comentario.ALVIN M.
El cliente no dejó un comentario.Kara B.
I always rent from Steve and Kim. Good folks, Trucks are clean. Nice people work hereTIMOTHY C.
El cliente no dejó un comentario.Kynan D.
El cliente no dejó un comentario.OSCAR M.
Very friendly and helpful staffGail N. | First Impressions
El cliente no dejó un comentario.Niranjan M.
El cliente no dejó un comentario.Pamela F. | Online Move In
Very good service. I use this location few time.Michael N.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Ryan S. | First Impressions
El cliente no dejó un comentario.KIMBERLY G. | Overall Experience
El cliente no dejó un comentario.James J.
Every aspect including friendly and accommodating customer service by gentleman with wonderful gray hair :) sorry forgot name All = FANTASTIC!!!LYNNETTE K.
I like self checkout, and even I didn't use the self check-in, I believe it would have been just as efficient and easy.Kevin H.
I'm a returning customer who originally walked in years ago. I come back to this location because everyone is so helpful, professional, and friendly. I'm so thankful for all of the people working at this location. Great selection of personality and professionalism.Christina B. | First Impressions
I was overcharged. When I picked up the Truck, I told the rep I did not want or need the Safe Move Coverage. After receiving my Receipt by email, I discovered I had been charged $14 for the Safe Move Coverage, a coverage I declined. Like I said, I was over charged.ROBERT M.
Nothing. Always friendly and very nice.Lisa R.
Helpful, organized, efficient. You made the entire process so easy and stress-free. We are downsizing our parents so that is stressful enough. Thanks so much for your help!Candace T.
I used the 24/7 process, which was very lengthy, slow and unclear. In the future, I will just work with the man at the front desk.Kelly M.
El cliente no dejó un comentario.Alicia W. | Online Move In
El cliente no dejó un comentario.CHARLES O.
El cliente no dejó un comentario.Richard N. | Overall Experience
Excellent customer service. steve and Jim go above and beyond to make sure your expectations amd needs are met.CHARLES O.
El cliente no dejó un comentario.Parthiban S.
El cliente no dejó un comentario.CODY Z.
El cliente no dejó un comentario.STEVEN D.
Great service, clean location , very friendly staff. Very satisfied with the experience.Sean S. | Overall Experience
Friendly peopleDOUGLAS D.
This location and the people that worked there were wonderful. I was frustrated that the corporate u haul rescheduled my appointment without running it by me first though.SHANNON G.
We had a wonderful experience. We got in and out quickly because the employee (I'm sorry I don't remember his name) knew we were in a hurry and helped in a huge way. We are very appreciative of him!!NANCY CHILDRESS M.
Steve was incredibly helpful!JOHN W.
Need to retire trucks at 115k milesGreg G.
El cliente no dejó un comentario.John D.
The customer service at the location was amazing, the people gave me a warm greeting and listened to my questions and answered every one of them. Great staffJEFFERY P.
El cliente no dejó un comentario.Richard L. | Overall Experience
El cliente no dejó un comentario.KYLE A.
The facilities, hours and personnel were absolutely the best. Between storage and truck rental, I could not have asked for more.DAVID A. | Overall Experience
Thanks for your efficiency!NANCY M.
El cliente no dejó un comentario.BRUNO S.
El cliente no dejó un comentario.Ting-Chou L.
El cliente no dejó un comentario.SREEDHAR R.
Amazing staff. Just moved from AZ and they helped us with our challenges and helped our anxiety level go down. Thank u!Corina T. | Online Move In
My original drop off was supposed to be College Station Texas when o tried to drop off my truck and transport customer service ( Daniela who hung up on me two times) I was to drive 45 miles south to Brenham Texas to drop it off. But after my wife called back we were to drop it off in Austin TexasJAIME A.
Let me start by saying â€œTHANK YOUâ€ to David. He was AMAZING in getting me all I needed to get my son moved in his apartment. I called around everywhere for a truck and I get here without a reservation and he made it happen. Customer service was spectacular and I had just had surgery a few weeks ago and could do no lifting so he even walked out and put the dally on the trick for me. Thanks David for being there and all your help.Trina G.
Nothing at this time. From the representative to the truck - all was perfect.Lawrence M.
El cliente no dejó un comentario.Nancy S.
El cliente no dejó un comentario.EMMA L. | First Impressions
El cliente no dejó un comentario.Bindia S. | First Impressions
El cliente no dejó un comentario.Chris C. | Overall Experience
El cliente no dejó un comentario.DHIRENDRA G.
I filled up the tank back to halfway but apparently I was off by what appears to be 1/16th..... My choices were either pay overpriced fuel charge for the convenience of filling it up OR Fill up past halfway and opt to not be reimbursed. Pretty shitty choices. I also dropped the truck off and it was busy so I parked it in the lot where I picked it up instead of the drop off area. The guy who helped me just kept giving me a lot of grief about not leaving it in the right spot. I told him it was busy and I would be parked in traffic but he just brushed off my concerns and said I was wrong. Won't be returning to this location.Kevin K.
Excellent service!Donna N.
Nothing everything was really great!Andrea F.
El cliente no dejó un comentario.Rick R.
I had several issues with the 24/7 app. I had to wait 15 minutes to get approved, seems to me it would better if this could be done before I am actually picking up the truck. I couldn't even use the app to drop off the truck because it would not let me advance past the mileage photo section. There also seemed to be connectivity issues.Andre R.
El cliente no dejó un comentario.Jorman M. | Overall Experience
El cliente no dejó un comentario.JERRY P. | Overall Experience
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.Andrea D. | Overall Experience
Enjoyed working with the staff. They took good care of us. Thank your for a positive experience.DIANA M.
El cliente no dejó un comentario.JOEL H.
Explain the photo uploading process before the customer tries it. I did it all wrong and had to start all over again. Everything else was great. The employees were friendly & helpful. The truck was available, powerful and functional. The prices were reasonable.JENNA BOLTON E.
The staff was very polite, friendly and helpful. The manager was exceptional and went above and beyond to accommodate us.michelle w. | First Impressions
El cliente no dejó un comentario.Dixon G. | First Impressions
El cliente no dejó un comentario.JANICE R.
El cliente no dejó un comentario.Deborah G. | Online Move In
Gentleman was extremely helpfulLaura B.
El cliente no dejó un comentario.Keiichi Y.
The staff was awesome and very informative. Thank you V. RichardsonValerie R. | Overall Experience
Great customer service!BRIAN L.
Very professional; very safe!SHARIFFA E. | Overall Experience
El cliente no dejó un comentario.Ron R.
I absolutely love the family vibe that this business has. Your customer service is excellent and you keep your facility clean and safe. I am a woman and I have spent many times alone in the storage area and always felt safe. I would absolutely recommend your storage business to anyone!Carol B. | Overall Experience
El cliente no dejó un comentario.karen s. | Overall Experience
El cliente no dejó un comentario.SARAH N.
El cliente no dejó un comentario.Julia L.
El cliente no dejó un comentario.THOMAS K.
El cliente no dejó un comentario.Homer S.
El cliente no dejó un comentario.Gregory I.
El cliente no dejó un comentario.LAURA B.
Everything is really good!! No comentsDAYNA A.
I can only expect this level of service if I I need to rent anywhere other than this location. Five stars!JAMES G.
El cliente no dejó un comentario.Paul G. | Overall Experience
Great people to work with...pleasant, helpful, and organized. The facility are easy to access and well lit and well maintained.wendy a. | Overall Experience
Put sign on door that main entrance is to the side.CHELSIE M.
We contracted moving help at an agreed price. The movers up barged us 200 bucks to move a safe. They took longer then needed …5 hours instead of 4 because they moved slowly. Asked for an additional 475 dollars plus a tip. Argued with me and wouldn't leave. They wanted over 1100 u me when it was all said and done for 5 hours of work. 200 an hour! -100 an hour a piece! Must have doctorate degrees. Total rip off. Never again!!!RICK M. | First Impressions
Extraordinario servicio al clienteAdrian E.
El cliente no dejó un comentario.RESUL A.
Steven saved me from a not so wonderful experience at a different location. He was helpful beyond what would normally be expected. ¡Gracias!Brian C.
El cliente no dejó un comentario.DONALD H.
El cliente no dejó un comentario.PAUL MICHAEL M. | Online Move In
El cliente no dejó un comentario.MNYARADZI J.
El cliente no dejó un comentario.Jami K.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.Pavel D.
El cliente no dejó un comentario.ROGER A.
El cliente no dejó un comentario.LISA R.
El cliente no dejó un comentario.LEON B. | Online Move In
Excelente servicio y excelente personalJorman M. | First Impressions
Great service from start to finish.ROBERT W. | Overall Experience
Staff was friendly and helpfulJames F.
I wasn't sure where to park when I returned the truck as there where a lot of other vehicles in front of the office. Not the fault of the staff, just a busy location. Staff was great and thorough explains the contract. Manager/Owner - Steve, returned my call when I had trouble reaching the office. I was impressed as you don't see that type of customer service anymore. I am using this facility again next week. Keep up the great service!JOHN V.
Super nice guys, would definitely rent from them again!Melissa C.
El cliente no dejó un comentario.TYLER A.
El cliente no dejó un comentario.Valerie R. | First Impressions
I appreciated Steve's recommendations on the moving quilts and the tow setting on the truck, which both saved me some money. It was a great rental experience from start to finish. Can't think of anything that could be improved.Laura C.
I have rcently visited several U-Haul locations in my area and this one has the best customer service.Steven W.
Wonderfully friendly owners and staffRon H. | First Impressions
El cliente no dejó un comentario.Aliaksandr S.
Excellent people that are managing the location.Stevens M.
Very helpful staff.JAMES P.
El cliente no dejó un comentario.DOLORES G.
The tires were unsatisfactory. They blew while I was on the road during a cross country trip. Check and change tires frequently.DAVID F.
El cliente no dejó un comentario.Craig D.
David and Kim were very friendly and competent!GEORGE G. | First Impressions
El cliente no dejó un comentario.MORRIS H.
THANKSSSSSSSSSSSSSSSSSSGloria E. | Overall Experience
Staff is extremely helpful. I could not be happier.Peter V. | First Impressions
Steve was great. I would rent here again and recommend to my friends.Stanley B. | Overall Experience
El cliente no dejó un comentario.Richard N. | First Impressions
Steve and his crew do an awesome job. Very friendly, helpful and professional. The facility is very clean and well maintained.ED M. | Overall Experience
El cliente no dejó un comentario.Karissa W. | Overall Experience
Muchas Gracias!!!!!!!!!!!Gloria E. | First Impressions
El cliente no dejó un comentario.JAMES & JEANETTE G. | First Impressions
Great place and good people!Marcelle C. | Overall Experience
Steve the Mgr at 620 and Andersen Mill location is awesome !!!!! AWESOME!!!!! Iv rented from Steve before I'm telling all my friends to go see Steve . He's kind , friendly and even though I was a wreck he made me feel better by being calmTINA W. | Overall Experience
Steven Hawks always provides SUPERB Customer Service!!!Bruce S. | Overall Experience
I have had my storage there for 5 years and everyone has been great from phone call questions to in person interaction.CHARLES B. | Overall Experience
El cliente no dejó un comentario.Stephanie M. | Online Move In
Booking was great, very easy, and the unit was clean and move in ready. However there is only 1 elevator to get the the second floor and 4 other people were all trying to use the elevator to get to their storage units, so I had to use the stairs until a spot open. This made thing way more difficult and it took far longer. Also the website was not working so dropping off the uhaul it shows we we were another day late when we got the truck their before the cutoff.Ryan P. | Online Move In
El cliente no dejó un comentario.Zuri S. | Overall Experience
It was not any problem but the unit had both a leftover rat trap and an item from the previous tenant. I removed both with minimal trouble but would have expected the unit to be bare.Brian M. | Online Move In
El cliente no dejó un comentario.Mas O. | Overall Experience
The manager Steve is awesome , helpful and kind .TINA W. | First Impressions
Todo excelente, Steve y Kim dan excelente servicio.- Lo recomiendo al 100%Marcela R. | Overall Experience
This U-Haul facility went far beyond taking care of me and my needs I appreciate everything they did for me. The owners were kind of friendly and helpful at all times. I always felt like it was my own garage that's how they made me feel.Heide B. | Overall Experience
El cliente no dejó un comentario.Ross C. | First Impressions
Steve, was very friendly, professional and informative. There was a hiccup in my reservation and Steve took the time and effort to insure a positive resolution was reached. Very impressed with Steve.ED M. | First Impressions
The owner Steve was very friendly. The associate that was helping was amazing. I wasn't sure what size storage I needed and he showed me several options. I will definitely recommend this facility to anyone asking in the 620 Austin, Cedar Park area.Eric B. | First Impressions
Thank you for always being so helpful and friendly. Entire staff in both locations (Cedar Park and 620/Anderson Mill-Austin) have been very kind.Leslie C. | First Impressions
The staff at U-Haul were super helpful and very professional. I would highly recommend this establishment to any business owner or individual. Top-notch and quality customer service!Laura B. | First Impressions
El cliente no dejó un comentario.Jeffrey R. | First Impressions
Great friendly people.PETER C. | First Impressions
Kim and Steve are awesomeKraig S. | First Impressions
This is the best run uhaul operation I’ve ever used!Stuart B. | First Impressions
El cliente no dejó un comentario.Jeffrey D. | First Impressions
The manager was very informative and helpful.Heide B. | First Impressions
The onsite property managers were awesome to deal with... quick and easy! Really nice people!Stu B. | First Impressions
El cliente no dejó un comentario.James S. | Online Move In
Arjun was very friendly and professional. Excellent customer service!Carol B. | First Impressions
Rod was very helpful in assisting me with renting me a storage unit. He was very knowledgeable and friendly! corinna r. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!