Customer Reviews for U-Haul Moving & Storage at Hwy 280

6,226 comentarios

2520 Como Ave   Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave)

(651) 645-0290

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(651) 645-0290

2520 Como Ave
Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

First reservation didn't work. Second one worked after a bunch of hassle. Tried to return and was told to go back outside and wait. No one came out. After 30 minutes I returned on app. Found out I was charged for insurance. Went in and talked to employee. He said “too late now”

CASEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kemp L. 
Clasificación:
1.0

Asshole kids run this place. Had to park a block away in the rain. No one to help with equipment return. Every time I rent a truck, the employees act like they hate their job, and would rather be playing video games or working on their fingernails. I hate having to go to UHaul.

amy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sierra L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deb J. 
Clasificación:
5.0

Perfect no issues at all.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
5.0

I was very pleased with the prompt professional service by office and parking lot personnel. When we returned the trailer an employee checked the trailer in and concluded the return with an email a quarter hour before the store officially opened. I was pleased.

GARY D. 
Clasificación:
1.0

My reservation was canceled and I did not receive the $50 guarantee applied to the location my reservation was transferred to. Then, I got a $57.75 fuel overcharge. I returned the van with more fuel than I had when I left the lot. I have photos of everything and will dispute the entire charge with my credit card if this is not resolved.

Lori W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
3.0

The gal who delivered boxes to new Richmond was great. Later we were told uhaul could not deliver to our house in AZ due to dirt road. After 3 mos finally did deliver without problem but only after we had arrived to pick them up ourselves at the Scottsdale location but the boxes were at a different location despite confirmation day before. Once boxes empty the gal who came to pick up boxes went up wrong driveway. She was told to use correct driveway as not enough room to maneuver and not our driveway. Instead of Moving the truck She said she'd pull ahead to make room which was right into the desert on neighbors land and would have crushed his trees and shrubs not too mention probably started a fire driving into dry desert and not shutting off the truck and using the loading rig in the desert. Fires start that way out here. She was very resistant to moving though finally did. No common sense at all. The boxes themselves were fine. The experience on the AZ end was poor.

Anne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex K. 
Clasificación:
5.0

Vehicle was not that clean, fuel cap was mysteriously not inserted in fuel tank

Eric S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Andrew E. 
Clasificación:
1.0

Attached trailer incorrectly. Trailer detached while driving. Had to call roadside assistance. Lucky I wasn't hurt.

Jason J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pheng Y. 
Clasificación:
5.0

flawless experience. very well-done all around

Jordan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KURT W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

Excellent location and Lisa was very helpful today. One of the best U-Haul experiences I've ever had.

robert F. 
Clasificación:
4.0

Signage was confusing- we entered where the signs said to return equipment and were redirected to a different return area. No big problem for us but maybe more for a bigger unit, lousy weather etc

LAWRENCE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tara T. 
Clasificación:
5.0

You all did great, smooth and friendly service, everything on time and intact. Gracias

Nathan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ann G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brent F. 
Clasificación:
5.0

The staff were helpful, courteous, efficient, and cheerful. I got my trailer very quickly; they hooked it up and made sure it was safe; and the return was super easy. A pleasant experience.

ANDR L. 
Clasificación:
4.0

Check in online is just a little extensive and takes part of the rented time, but honestly all good!

ANDREW M. 
Clasificación:
3.0

I used the Cargo van for 3.5hrs and a dolly but I was overcharged twice for the dolly and insurance. The Geo location on my phone didn't work to check in actual return time . So basically I was charged 2 days for the insurance and the dolly. I could have paid cheaper somewhere else.

Abdullahi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
1.0

The experience I had with uhaul was not good and I will likely never use the company's services again customer service was rude. When I made the order I said I wanted it delivered to my new address but at some point that got changed and I had to get a van anyway to move the stuff from the Unix storage center to my apartment building. They weren't very clear on the requirements for delivering the pod when it came to the height requirements. On top of all of that they didn't cancel my order on the day I cleared it out like they were supposed to I talked to Will on the third of April when I emptied the pod and he told me that I was good to go and didn't have to worry about it. He didn't close out the account and I got charged for anther month of service on the 18th on my account that I didn't have the funds in to cover anther month because everything was supposed to be don't . So I am currently having to fight with the bank because I didn't get the services that uhaul charged me for and the people at the warehouse are not being helpful at all and I am pissed off and will never be using the company again nor will any of my family or friends.

Noelani W. 
Clasificación:
5.0

Great communicaiton and fair prices. I now highly recommend U-Haul!

Jean M. 
Clasificación:
1.0

I attempted to pick my rental by doing the virtual pick up. When it came to the step where mileage needed to be confirmed, it read “low fuel, less than 40 miles” and would not display miles. Additionally it was below the ¼ tank marker where an additional service fee is added, even if the van is returned at the same level as picked up. Fortunately, a different vehicle was provided quickly, however, this one had a headlight that was not working, the dolly was already detached, back compartment lock had been cut by bolt cutters and not replaced, and the compartment space was still dirty. Truck worked fine for moving. I returned the truck using online return function. I looked for the key drop as instructed online, but could not find it, so I went inside to ask an employee. In there he said that online drop off is only for after hours and that I'm not allowed drop it off that way. He refused to tell me where the key drop was or accept the keys himself. He then told me to put the keys in the cab and lock the door, that they'll get to it later. I did as he requested. Later that evening, I received a call from the same employee asking why I locked the door. When I reminded him that's what he told me to do, he began using increasingly profane, argumentative, and aggressive language saying I did it intentionally to make their job harder and that I was going to billed an additional fee, despite following the instructions he gave to me. I asked for his name so that I could follow up with this and he told me that it's not important, and abruptly hung up on me.

Mark S. 
Clasificación:
1.0

I told you guys in the beginning I was dropping it off in buffalo wy now your trying to charge me $800 when I dropped it off on Tuesday night in Buffalo not going to happen

Penni C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
1.0

Wait times were very long even with a reservation placed weeks in advance. At the end of the day, I got charged double and no one could fix it because they didn't know how. Now I have a mess with my credit card company to deal with in addition to the stress of a move.

Nicole J. 
Clasificación:
5.0

The personnel were incredibly helpful, knowledgeable, and friendly! Highly recommend!

Jessica S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wade T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna P. 
Clasificación:
5.0

Everything went as planned. Very good communication on all steps. Gracias

Tim B. 
Clasificación:
3.0

The parking lot was over-full with vehicles at after-hours drop off, making it very difficult to navigate the lot with the large truck.

Gordon E. 
Clasificación:
2.0

It took a LONG time to get the equipment we had reserved. The agents were very slow and unresponsive when we came to pickup the van. It felt as though my time was not a concern for those agents. Return check in was the opposite: the agent made it easy and quick.

nathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ehka D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitsch M. 
Clasificación:
5.0

Frank and the folks at this location have always been responsive and helpful. We rent here often and have not been dissapointed.

Jeffrey N. 
Clasificación:
3.0

Nothing. The inability to get a moving van anywhere near the storage unit was the primary negative. In addition, the recorded miles shown on my sheet was a couple of hundred miles lower than the actual odometer.

Frances F. 
Clasificación:
4.0

The day of my reservation was the first of the month. At 9:15am when I arrived to the location, the app was not working to pick up my truck. I proceeded to the desk and there was only one employee working with a long line of customers. The staff member was fantastic and very patient but he could only work so fast. As a customer I understand staffing is difficult at this time, but it would have been nice if there was at least one other staffer on site to help. I want to stress that the staffer working that morning was doing a great job under the circumstances

Kelsey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip O. 
Clasificación:
1.0

Receiving assistance took twice as long as it should have due to a team member flirting with someone on his personal phone instead of assisting customers.

Gregory P. 
Clasificación:
4.0

Best location I've used in the Twin Cities area, keep it up.

Martin H. 
Clasificación:
5.0

The lock box was really hard to open, but a staff member was friendly and willing to help me!

Rebekah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDMUND W. 
Clasificación:
1.0

This location is unprofessional and their customer service is not great.

ABDULLAHI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

YASHITA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay W. 
Clasificación:
5.0

All the employees were doing amazing work, but the amount of people that came in with issues and were yelling at your employees was out of control! I work in a very high level tech industry and I have never dealt with what they did. You need to keep the employees you have and pay them a lot more than you are right now. Renting a truck with 150,000 miles with mechanical issues is clearly making you money, but not the people that work hard to represent you.

Kathleen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nakrumah Y. 
Clasificación:
1.0

I was overcharged for services and did not recieve a refund from returning packing supplies. I reached out to the location for help with these problems and never heard back.

Susie W. 
Clasificación:
5.0

Have rented here many times. For this pickup, I had a tight schedule and FRANK was right-on-time (actually, opened doors a few minutes before open) and got me out on RECORD TIME!

Jeffrey N. 
Clasificación:
5.0

Gentleman who help with return was awesome!!!!!

Jeff E. 
Clasificación:
5.0

Great experience! My only negative was not being able to access the mobile check in process (I don't use Safari as my browser) but the store personnel were fast and friendly and helpful. All good!

Lisa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruth J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca L. 
Clasificación:
4.0

El cliente no dejó un comentario.

al F. 
Clasificación:
2.0

I got a fuel charge and I filled up the tank to a quarter like asked.

Kaitlin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lana L. 
Clasificación:
1.0

Was not happy we could not leave our car there. Had to have somebody come pick up my car it was quite an inconvenience. Never had that issue rented from any other U-Haul location.

Rick G. 
Clasificación:
5.0

They were so perfect uwu

zhongqiu Z. 
Clasificación:
5.0

The entire process was quick and easy. The staff were friendly.

Trevor J. 
Clasificación:
3.0

I was overcharged. I'm awaiting a refund. I have to go back a second day to get my refund. Annoying.

Jay W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia N. 
Clasificación:
5.0

Everyone was very helpful along the entire process and no hiccups occurred even with several changes that needed to be made. Thank you for the great experience and getting my stuff safely across the country for a great price!

alex H. 
Clasificación:
5.0

The gentleman behind the counter was excellent. I wish I knew his name.

scott K. 
Clasificación:
5.0

Great Service! They tell you exactly what you need to have and they are very friendly.

Michel C. 
Clasificación:
3.0

El cliente no dejó un comentario.

heather G. 
Clasificación:
5.0

The online check in process was not very user friendly. It wouldn't upload the photo I took of the dashboard so I couldn't proceed with the return. Maybe you could create an option to attach the photo instead of having to take a new one.

Randy H. 
Clasificación:
5.0

When I originally went to the first location I had a reservation & no one was there. I called the U-Haul customer service and they transferred my reservation to this location & they were very helpful & everything went smooth. I do wish I could have gotten a refund for the extra driving and time lost having after having to figure out what to do when the original store was locked and seemed closed. I didn't think to ask for one at the new location as we were on a time limit.

Makayla W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

Everything was good 👍

REID S. 
Clasificación:
3.0

I had a trailer reserved two weeks in a row and got to the facility on University only to find no trailer available. Last week, the University location offered to figure out a vehicle rather than a trailer at a comparable price, then found me a trailer 13 miles away. They said I would get the $50 reservation guarantee, I didn't. This week, they didn't offer any options, but sent me to Como. I got to Como, no trailer. I was by then upset and told the person I wanted a vehicle at the same price. He told me to “Settle down, you're in no position to make demands”. He then decided to screw another customer and gave me their trailer. A wholly unsatisfying scenario two weeks in a row. That and there was one person working the office on University with a line of customers out the door. It took me a half hour wait in line, just to find out my reservation wasn't available. Unfortunately U-haul is about the only option, so take it or leave it.

JEFF E. 
Clasificación:
2.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hrishikesh J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
5.0

My ten foot truck was in perfect condition and gave me a problem free trip from Minnesota to Connecticut. The several people in the Minneapolis U-Haul office who worked with me were friendly and professional. A-plus grade all around. (I am a retired truck driver and appreciated both the vehicle and the staff help.)

lawrence D. 
Clasificación:
5.0

the staff in the warehouse are fantastic. not one item was broken coming all across the US. thank you!

Jen N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda L. 
Clasificación:
5.0

Our experience was wonderful. My husband and I both commented on how nice and capable all the UHaul staff were. And the truck was clean and easy to drive: perfect for picking up our new table and driving it home. Gracias.

Donald G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paige V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nancy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren L. 
Clasificación:
5.0

Front tires had low tire pressure, which was a bit stressful, but other than that, the online check in prior to business hours was awesome. I plan to do this again in a month for another move.

BRIAN S. 
Clasificación:
2.0

The person I talked with on the phone was rude. The workers were not professional - they talked about personal matters in front of the customers. When I returned the truck, the door was locked, even though the Open sign was lit and it was before closing time.

Richard W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mahamed H. 
Clasificación:
5.0

I will not recommend any UHaul services. The marketing and pricing was ridiculous. Vans say 19.99 and I was charged $37, using the van for 40 minutes. I drove about 6-7 miles, and was charged double the price that was advertised. The staff was lovely and very nice, but UHaul as an org, I'm supper annoyed with. Will actively avoid UHaul in the future.

Joel N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kayla B.  |  First Impressions 
Clasificación:
5.0

Best staff, polite and friendly.

HUDA F.  |  Overall Experience 
Clasificación:
5.0

Very clean. Warm. It’s Minnesota 😂😂😂

ALONZO E.  |  Overall Experience 
Clasificación:
5.0

People tend to love to hate U-haul, but I have had nothing but great experiences with the staff in this location.

Jarmo K.  |  First Impressions 
Clasificación:
1.0

I went to empty my unit to find out someone had broken in from the top. They went through my things and stole property. Interested to find out the results. Seems like an inside job. Very disappointed. And I had insurance.

Sojurner M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Erica M.  |  Overall Experience 
Clasificación:
1.0

I all ways have trouble getting through to some one on the phone

carolyn s.  |  First Impressions 
Clasificación:
4.0

Wish access hours were 24 hours.

Michelle O.  |  First Impressions 
Clasificación:
4.0

All staff members I've interacted with over the past few days have been very willing to help - in particular Lisa - when navigating busy phone lines, answering questions, dealing with stressed-out customers, and new employees who appear to be still in training and not yet "in the know." I would recommend telling new employees to communicate to customers that they will help FIND the answer vs. the "I'm new" and throwing their hands up in the air. It does not instill confidence or empowerment to them, or your clients. That said, everyone has been friendly and polite to me. ¡Gracias!

rona m.  |  First Impressions 
Clasificación:
5.0

Very helpful and courteous. Willing to help with ALL my problems!!!!!

Mary L.  |  Overall Experience 
Clasificación:
5.0

Really liked being able to drive in and park and the carts. Everything very convenient.

CAROL J.  |  Overall Experience 
Clasificación:
4.0

24 hour access like the store outing crystal would have been nice since I had a smaller unit here and was paying the same price as I was there. That and the lighting kinda sucks when the light on the rows are on it's still way to dark in the units but what sucks is how short the timer is on them. Having to go out of the unit and jump around just to trip the motion light was very inconvenient. But the staff is awesome here, the place is very well maintained, and it feels very secure, not once was I worried about my safety or my stuff.

amber r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalya G.  |  Overall Experience 
Clasificación:
5.0

Ninguno

ERNEST C.  |  Overall Experience 
Clasificación:
5.0

I’m very satisfied with the staff and the attention that was provided to me.

TIMOTHY D.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

April C.  |  First Impressions 
Clasificación:
2.0

Because of the storage place a Los things they kept cutting the locks and changing the locks I think it's a scam so they can get paid for the locks they lose the keys when they change the locks so you'll have to buy new ones with your upgrade it make you pay more for locks. Had to cut lost twice to see if they don't lie to my face would never ever come there again

ALONZO E.  |  First Impressions 
Clasificación:
1.0

Staff is rude. They give yiu a free month and then cut it off before the deadline and refuse to let you in. Asked me to pay and when I get there I am escorted off being told they don't want me there then turn around and sell things they legally aren't allowed to sell. Don't ever go here.

Douglas C.  |  Overall Experience 
Clasificación:
5.0

PERFECT SERVICE

ERNEST C.  |  First Impressions 
Clasificación:
5.0

Thank you Evan, Ethan, and Tim! Happy New Year. Be safe

Tiffany A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATY G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHID A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise G.  |  First Impressions 
Clasificación:
5.0

The guy that treated me after you login Como avenue and saint Paul he was a real friendly gentleman and I want to thank you thank you U-Haul

REGINALD W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dani B.  |  Overall Experience 
Clasificación:
4.0

Communications were difficult with this location until I got hold of the new Manager - Ethan Aveen-West--and his very friendly and capable staff Anthony. Even over the Thanksgiving holiday the staff worked very cooperatively with us. GOOD JOB AND THANK YOU VERY MUCH ! BROOKS

Dee M.  |  Overall Experience 
Clasificación:
5.0

I was assisted by Josiah and Lisa. They both went above and beyond to help me choose between UBox and UStorage options. I am from out of state (Las Vegas NV) so this decision was stressful for me, but they made it easy for me to come to a firm and resolute decision. Josiah even lent me his personal tool set so I could socket wrench apart some of my pieces for storage. This is by far one of the cleanest UHaul Storage facilities I've ever experienced. Every staff member I encountered seemed happy to be there and eager to help. I particularly appreciated the loading dock option and the 24 hour access indoor garage loading option to keep me out of the 5 degree snowy weather. I highly recommend this facility.

DAVID M.  |  First Impressions 
Clasificación:
5.0

Moving across the country is ... a lot. This UHaul storage location was honestly a smooth experience. Accessing our storage unit was simple. Reserving and cancelling were easy. Shout out to Anthony who got us set up and closed us out. Thanks so much.

Marisa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

martha d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Delicia T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

david b.  |  Overall Experience 
Clasificación:
5.0

Great, friendly staff. Clean place. Very secure.

MAURICIO O.  |  First Impressions 
Clasificación:
2.0

Simply awful behavior by current manager. After his disparaging attitude and behavior toward me I said that he was being patronizing to me. He glared at me and walked away despite not finishing transaction. I reapproached him and he said that I had called him a name. Not so. He then told me to leave and return if I chose. I calmly but assertively requested his manager's contact info. He refused. Men in line looked shocked. I went to my car and returned a few minutes later. He then transformed into a different personality. Very odd !! Very spooky man.

kimberly g.  |  First Impressions 
Clasificación:
5.0

Fast and friendly service! Location is very well maintained and convenient.

Natalya G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MADISON S.  |  First Impressions 
Clasificación:
5.0

Friendly staff and a well-maintained facility! Convenient location too.

Matthew S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

debra j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nora B.  |  Overall Experience 
Clasificación:
5.0

Very clean and peaceful with nice staff

Tammy R.  |  Overall Experience 
Clasificación:
5.0

Anthony (I believe that's his name) helped me move out of my storage unit and was really friendly and helpful. I think he was the one that also helped me move in. Great guy and helpful too.

Carlos C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dani B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAR R.  |  Overall Experience 
Clasificación:
4.0

Overall pretty swell experience

joanna O.  |  First Impressions 
Clasificación:
5.0

Overtime I have appreciated U-Haul compared to his competition like for the past decade or so it has become clear to me that this office, that's the intersection of, and 280, is superior and just about any way to any competition within U-Haul or from outside. The storage is just one more thing that they're doing very well and it ties in very well with renting their vehicles. Thank you once again good staff for allowing my needs to be taken care of in a way that took no extra time from me or created any stress

james h.  |  Overall Experience 
Clasificación:
5.0

Very easy and convenient with very helpful customer service.

Shanna R.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

steve r.  |  Overall Experience 
Clasificación:
4.0

I really appreciated the company's willingness to work with me when I experienced financial difficulties.

Lisa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ridwan I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob Z.  |  Overall Experience 
Clasificación:
5.0

Shout out to Anthony for exceptional service! Thank you so much for attention to detail and personable service. Would recommend this location.

Allison M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jijy S.  |  Overall Experience 
Clasificación:
5.0

The facility is everything I needed. The staff is friendly, efficient,band knowledgeable.

Steve L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor F.  |  Overall Experience 
Clasificación:
2.0

My unit was broken into through the ceiling

lee p.  |  Overall Experience 
Clasificación:
4.0

A big Thank you!!!

Robert H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph E.  |  Overall Experience 
Clasificación:
3.0

I move my storage out by August 29, told the guy at the desk, gave him my #1284 told him I moved and they are still charging me, I am on the phone NOW, this is my 7th call since August 30th

annette h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

martine b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosa G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K.  |  First Impressions 
Clasificación:
5.0

I have recamened it to a friend

Robert H.  |  First Impressions 
Clasificación:
1.0

Internal communication is non existent

Maksim Y.  |  Overall Experience 
Clasificación:
5.0

The staff and the facility are fabulous.

Debra D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan G.  |  Overall Experience 
Clasificación:
5.0

Very happy with U Haul Storage. Very clean, very attentive, helpful, cheerful staff who helped me. Anthony was tthe one who helped me, he was excellent.

Shoshannah Y.  |  First Impressions 
Clasificación:
5.0

Really appreciate the dollies available to pack / unpack storage unit.

Robert P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ahmed f.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl A.  |  First Impressions 
Clasificación:
5.0

Patrick was very helpful, friendly and efficent.

martine b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

darren m.  |  First Impressions 
Clasificación:
5.0

Anthony Duke was extremely helpful during the move in process. Even though the system was being a pain, he provided an outstanding experience, give this guy a raise.

Nicholas K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A.  |  Overall Experience 
Clasificación:
5.0

Salesperson was exceptional! He went above and beyond. Great team!

Assata K.  |  First Impressions 
Clasificación:
3.0

There need to be clear signage in the building regarding after hours access. We were locked out during our move in with our unit still open inside with belongings in it. It would have been nice to been given either an announced warning the doors would be locking or at the very least have the time the doors lock posted on the access entry. I do realize that the hours are in the email that is sent but after spending 2 straight days moving a lot of people are not going to read through the email they just want to get finished with their move. Other than that the the staff were all extremely friendly and helpful and the location is clean and security seems to be a priority. There were also plenty of carts to help get our belongings in.

DAVID K.  |  Online Move In 
Clasificación:
5.0

The man that helped me was wonderful, incredibly helpful, got me a great rate and even though the computers were being slow he still a manger to do everything as quickly as possible and held great conversation

Laura W.  |  First Impressions 
Clasificación:
5.0

Probably the best U-Haul location I’ve been to!

CHEN S.  |  First Impressions 
Clasificación:
1.0

I moved out on 7/20 then was charged for my unit that was billed on 7/27 as well as a late fee and an embarrassing letter stating that I didn't pay my bill was sent to my emergency contact. But it was uhauls bad, they forgot or failed to notice that I put in my move out request on 7/20. Totally embarrassing.

HEATHER M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A.  |  Overall Experience 
Clasificación:
5.0

Keelin(I'm not sure if this is how you spell his name) at the St Paul store on Highway 280 was totally awesome. He helped me clear up a mistake I made with a smile. He was patient and kind and very supportive to my needs. Also overhearing the interactions with each person that works in this location was caring, nice and seems like the other customers were enjoying their experience as well. They all should definitely be commended.

Tanya B.  |  Online Move In 
Clasificación:
5.0

Anthony Duke was really helpful and kind!

Carlos C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan G.  |  First Impressions 
Clasificación:
5.0

Thank you U-haul.

Tracy F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY H.  |  Overall Experience 
Clasificación:
5.0

With my first 2 units at this location ACH payments did not stick, so I incurred a late fee on one before it was resolved. I believe it is all set up on this 3rd unit, so it should be fine.

Michelle S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Reak K.  |  Overall Experience 
Clasificación:
5.0

Great front desk help. Best I have seen at any U-Haul

Erik A.  |  First Impressions 
Clasificación:
3.0

Gracias 

Carlos B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josephine G.  |  First Impressions 
Clasificación:
5.0

My check-in process was extremely easy and the Uhaul staff were very friendly and helpful.

KENNON B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica M.  |  First Impressions 
Clasificación:
5.0

Staff was fantastic! Helped me back the truck in. Lots of carts made transferring my stuff into the unit very fast and easy.

Martin P.  |  First Impressions 
Clasificación:
5.0

Great service, clean facility, and friendly staff. Love this Uhaul @ hwy 280 St. Paul, MN Thank you! Respectfully, Floyd

floyd t.  |  Overall Experience 
Clasificación:
3.0

This store on como ave in Minneapolis/St. Paul area is advertised as a 24 hr storage unit, so I got there at around 7pm right as the office was closing down for the day, yet I managed to get service and I got to rent a unit for my stuff. However as I was wrapping up my move, I still had just a couple of things to bring when all of a sudden the door locked on me and couldn't come in anymore having to leave a lot of my stuff unattended all thru the night and Im glad nothing got stole, but I feel like this happened because any of the ppl that worked there did not tell me anything about it. That is not even the whole problem. There is a phone number on multiple signs that say to call the gm for after hours service, but the phone would go straight to voicemail making this situation a lot more frustrating and unnecessary that it needed to be. I even called costumer service for help and they couldn't even reach this guy and or couldn't help me at all. I wasted over 3 hours dealing with this that day and at the end I just gave up and left only to come back in the morning just to secure the unit I just rented. You guys need to be more clear about you overnight policy or at least tell your customers about it. That didn't have to be as frustrating and difficult like it was that night/morning. Gracias

Guillermo R.  |  First Impressions 
Clasificación:
5.0

very helpful, professional and pleasant staff. we appreciate their customer oriented service. we always feel safe and that our belongings are secure. we are grateful for the team !

Lia G.  |  First Impressions 
Clasificación:
5.0

Nice and cleaned

Bienvenue G.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff, clean building and facilities. They are friendly and honest, it's always a pleasure doing business with Uhaul in St. Paul, MN off hwy 280. Thank you Uhaul staff! Respectfully, Floyd

floyd t.  |  First Impressions 
Clasificación:
5.0

My wife and I found U-Haul employee Anthony Duke to be particularly helpful during our check-in at the counters of U-Haul Moving & Storage at Hwy 280 & Como Avenue. Anthony was patient, engaging, and pleasant to work with.

Lynn L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M.  |  Overall Experience 
Clasificación:
5.0

Everyone was accommodating and helpful during the experience of loading the storage and returning the truck and trailer

theodore g.  |  Online Move In 
Clasificación:
4.0

I didn't like the fact that I was told to get blankets but they told me that blankets are sold but rented for $5 a day! Seems like a better rate for the sale of blankets people can use in the storages to protect their furniture.

AMBER H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen P.  |  First Impressions 
Clasificación:
5.0

Your company is definitely better because of the managers Matt & Chris! Jamie is also amazing! I'm a very happy customer!

Why I A.  |  First Impressions 
Clasificación:
5.0

Everything at this storage facility was as expected. If I need more storage, I will not hesitate to use this facility again.

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE O.  |  Overall Experience 
Clasificación:
5.0

Storage area was well secured and lit.

Robyn B.  |  First Impressions 
Clasificación:
5.0

I used Uhaul storage along with Uhaul trucks for a move recently and they made moving so much easier!

Christina B.  |  Overall Experience 
Clasificación:
5.0

Very clean and easy to access, the staff is very helpful.

Jaafar A.  |  Overall Experience 
Clasificación:
5.0

very quick service and clean professional nice staff i will recommend everyone to come to this location 👍

Tammy R.  |  First Impressions 
Clasificación:
5.0

Fast, friendly service

Joel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Murrie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique P.  |  First Impressions 
Clasificación:
5.0

It was a pleasure doing business with you. From truck rental to clean climate controlled spaces with a loading dock. Friendly staff and a well supplied facility. I felt the anxiety I anticipated from the process disappear as every need was met! ¡Gracias!

Leah A.  |  Overall Experience 
Clasificación:
5.0

Excellent service even at 10:00 at night when I left my car keys in the unit and had to wake up the Facility Manager.

David G.  |  First Impressions 
Clasificación:
4.0

Overall the experience went fine. However, I did have a "hickup" that really should be addressed. When I rented the truck and took advantage of the storage unit deal, I asked specifically about 24 hour access. I knew that I would be moving late into the night so this was important. I was told I had 24 hour access. This was not the case. At 10pm the dock sliding doors locked me out. Here I was with a partially loaded truck, carts in the passage near my storage and my storage door open with no access. I pushed the After-Hours intercom button, no answer. I called the After-Hours number for Matt Underwood, no answer and directed right to automated voicemail. I then called the customer service number, obviously no answer there. I then called the alarm company who was able to give me the number to someone else, This person did answer and was able to grant me access. He did explain however that 24-hour access is a PAID service the I did not have. This is something that should have been explained by the counter rep who checked my out. I don't have to explain the stress and concern this experience caused me Since obviously I couldn't simply leave. Perhaps this can be used as a coaching opportunity for your employees.

Brian M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley B.  |  First Impressions 
Clasificación:
4.0

Price was just too high unfortunately. But other than that, I can't complain. Hours and location are convenient, facilities were always well lit and secure, as well as clean.

Sheena M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

angelique H.  |  Overall Experience 
Clasificación:
5.0

This is the second time I have used your facility. I like that it feels safe and secure. It is always clean, access to the units is easy with the loading bays and the carts to move stuff.

Barbara H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rumeal S.  |  Online Move In 
Clasificación:
5.0

Excellent thank you very much 🙏🙏

sena a.  |  Overall Experience 
Clasificación:
5.0

Very knowledgeable and friendly staff.

Erica M.  |  Overall Experience 
Clasificación:
5.0

Awesome service; thanks Matt!

Joona S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbie J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

victoria e.  |  Overall Experience 
Clasificación:
5.0

Staff were helpful and b the facility was fine. UHauks antiquated computer system made online, phone and I store transactions b time consuming and cumbersome. Not at all customer friendly.

Diane O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Madelyn M.  |  Overall Experience 
Clasificación:
4.0

Busy day for the understaffed employees, but they were doing the absolute best they could. Good on em.

ELIZABETH M.  |  First Impressions 
Clasificación:
4.0

Lock was not in unit so needed to get one from store. Not major, but a few people were in store so had to wait.

Kyle Z.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDRIZAK A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDI E.  |  First Impressions 
Clasificación:
5.0

Lady that helped me was incredible, stopped what she was doing, cleaning, and helped me out and Followed up to make sure all was well. Terrific person Thank you'

Robert M.  |  First Impressions 
Clasificación:
5.0

I was really pleased with everything about your facility and service. I would definitely use it again and recommend it to others.

Gerald S.  |  Overall Experience 
Clasificación:
5.0

The staff that helped us were really amazing! They helped make our moving experience a little less stressful, which was greatly appreciated.

Katlego M.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and facility

Maria J.  |  First Impressions 
Clasificación:
5.0

Loading dock area very well laid out. Office for registration/ checkin OK, but there should be a separate checkin and waiting area for storage versus vehicle rental customers...and a posted outline of checkin for BOTH types of customsrs.Current construction makes finding anything difficult so you need to compensate by posting in big print process for each customer type. ALSO EACH STORAGE CUSTOMER MUST RECEIVE A LARGE PRINT.COPY OF THE LEASE BEFORE BEING ASKED TO SIGN IT. LAST COMMENT ....hire a Minnesota lawyer to look at your Lease. IT is poorly written and inconsistent with this state's Self Storage statutes. O Thanks D. M Montgomery

Dee M.  |  First Impressions 
Clasificación:
3.0

Excellent security measures and the long access hours is a nice perk. Hallways and loading areas are clean but pest control is lacking. Although the rodent bait traps are present in each unit, I still found a considerable amount of mice droppings inside my unit. Having the normal entrance blocked off by construction makes it difficult to access, which isn't really an issue but it would have been nice to have an announcement sent out with instructions for alternate route access or at least better signs directing people where to go. I wasn't able to reach the office by phone so I had to drive all the way there to get answers. Matt has always been helpful and friendly but it's iffy otherwise. It gets the job done but it's not worth the high price of the unit especially compared to the other options in the area.

Melissa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anita s.  |  Overall Experience 
Clasificación:
3.0

Card and pin access does not work, storage door sets off alarm every time I unlock it. Brought the card back to the representative at least 2 times to get it changed/looked at but still no difference.

Ai Li Y.  |  Online Move In 
Clasificación:
3.0

Mice got into my storage unit.

Coya N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jacqueline t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aditya B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aditya B.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and helpful.

KEARRAIH Z.  |  First Impressions 
Clasificación:
5.0

Great service!

lwabeya m.  |  Overall Experience 
Clasificación:
5.0

I am always pleased with this facility. Check in for picking up truck and getting set up for storage unit is quick and easy. Love the loading dock! Facility is always clean and neat, staff is great! And dropping off the truck when we were done took no time at all! When I need storage I don't even consider other facilities because this one has always been a good experience!

Barbara H.  |  First Impressions 
Clasificación:
5.0

Very user friendly!! Helpful friendly staff. Overall positive experience. Would use again!

Paul C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHUNXIAO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J.  |  Overall Experience 
Clasificación:
1.0

infested with vermin

Kassandra M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M.  |  First Impressions 
Clasificación:
5.0

This location was friendly at all times even when short handed or extremely busy. Gracias

Carla W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa G.  |  Overall Experience 
Clasificación:
5.0

I have had the need to utilize U-haul twice in the last month. First was for a van rental in Fargo, ND to move a small apartment. The second was for a truck rental for another small move plus a storage unit in St. Paul. I must say, I was blown away both times by the customer service and the technology of checking out and returning the vehicles. In regards to storage, the carts provided were a back saver and the ease, the security in place, and the cleanliness of the unit were very impressive. Applause to the guys at Main ave in Fargo and to Kellen at the Como location in St. Paul. Impressive.

Christopher D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Mai T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lavette n.  |  Overall Experience 
Clasificación:
5.0

Everything was clean and efficient. the team did an admirable job with sanitizing and preparing the lobby for social distancing.

MARCEL F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia S.  |  Overall Experience 
Clasificación:
4.0

One minor complaint, I was not allowed to use the very strong lock I arrived with and required to purchase a new lock that I did not need.

Charles C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy O.  |  Overall Experience 
Clasificación:
3.0

I am a student and affected by the coronavirus during my move as it made everything much more difficult. I had only two people to help move into the storage unit and one to move out. I received several emails saying I would get one month free but when I asked the person working about it, they said I had to say something about it when I first secured the storage unit. This is contradictory to the offer and the $121 for the unit is needed in the moment of a pandemic.

Jason N.  |  Overall Experience 
Clasificación:
3.0

Although indoor storage is nice . It's a pain in the butt to get my stuff to

Joseph F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEMARY O.  |  Overall Experience 
Clasificación:
5.0

Good access to highway. Friendly people helping at the desk. Good experience.

Tim L.  |  Overall Experience 
Clasificación:
5.0

Everything at this site was top notch. the staff was friendly and had implemented reasonable precautions to the COVID-19 virus. The van was clean and new. The storage unit was clean and conveniently located. Both check-in and check-out (van) were professionally done and a snap.

MARCEL F.  |  First Impressions 
Clasificación:
5.0

Friendly, helpful staff. Safe and clean storage with easy access. Highly recommended!

Karen P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon R.  |  Overall Experience 
Clasificación:
4.0

You have one of the best storage facilities I have used over multiple cities and 36 years of military service. I think the security and access controls are very good. The facility is clean and easy to navigate. Two areas to comment on: first, I had a handicap accessible unit which I chose for location, but the smaller door makes lighting very poor. Second, the price increased during my two years of use, and eventually drove me to find alternate storage.

John W.  |  Overall Experience 
Clasificación:
3.0

Need to deal with the apparent mice issue.

Robert B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Niya T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Fay B.  |  Overall Experience 
Clasificación:
4.0

Storage was a bit smaller than the dimensions provided. Should let customers know that

IRVING R.  |  Overall Experience 
Clasificación:
4.0

Website not user friendly. Difficult to pay fees online.

Patrick G.  |  Overall Experience 
Clasificación:
5.0

Gracias

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

When returning the vehicle it tells you to wait until someone comes to check the vehicle, yet, someone should be watching and not assume someone else has come to help.

ANNETTE b.  |  Overall Experience 
Clasificación:
5.0

nice place to store your stuff

Lemuel T.  |  Overall Experience 
Clasificación:
4.0

Satisfied with the service at that U-Haul location, which cannot be said with some other locations.

Tsuleng L.  |  Overall Experience 
Clasificación:
2.0

Mouse feces and urine over all of my stuff. Got charged an extra month, still waiting on refund

andrew t.  |  Overall Experience 
Clasificación:
1.0

Some of the staff was helpful, but the manager was terrible. Mice were all over the unit. When we inquired in the office - the responses from the site manager was "What do you want me to do about it?"

Elliot C.  |  Overall Experience 
Clasificación:
5.0

There was no toilet paper the night I was there unloading my things to put them in storage.

Roynisha R.  |  Overall Experience 
Clasificación:
5.0

This UHaul facility was the best I've worked with.

Adrienne S.  |  Overall Experience 
Clasificación:
5.0

Always helpful and courteous staff. I used storage facility for 2 years and whenever I came to retrieve items it was clean, well lit and secure.

Diane N.  |  Overall Experience 
Clasificación:
5.0

The process was simple and autopay is the way to go for monthly billing.

Catherine M.  |  Overall Experience 
Clasificación:
2.0

Poor interaction, they do care more their business interest than customers coming back. The worst part is that you can never talk to Matthew Underwood, the manager and the staff always have excuses

Ahmediini E.  |  Overall Experience 
Clasificación:
5.0

nice place & people

Karen P.  |  Overall Experience 
Clasificación:
4.0

Storage fees are too expensive and there are no discounts for students.

assata k.  |  Overall Experience 
Clasificación:
1.0

My storage unit was auctioned off without my knowledge 4 days after my property was put in the unit-the management would NOT work with me, saying it was the movers fault(mover was 5* on U Haul list)

Jane P.  |  Overall Experience 
Clasificación:
5.0

The only thing I could ask to be improved is the 24-hr access. It was not extremely clear that it was an additional charge and not already on my account. Other than that, great facility/people.

Sean G.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff and facility was very clean. Never saw any evidence of bugs or rodents.

joseph b.  |  Overall Experience 
Clasificación:
2.0

Facility itself was good. Staff was inattentive and did not properly execute checkout; ended up getting billed for an additional month. Took a few phone calls but charges were supposedly canceled.

Charles R.  |  Overall Experience 
Clasificación:
3.0

I was a little concerned about the mice issue. I would check my storage weekly and it always appear that mice were very present and climbing. No property damage however. They climb high!

alicia b.  |  Overall Experience 
Clasificación:
2.0

There are mice, make sure you wrap your belongings in plastic.

Sarah M.  |  Overall Experience 
Clasificación:
5.0

excellent service and facility

Ann C.  |  Overall Experience 
Clasificación:
2.0

When I called to inquire about final bill being pro-rated, I was told an email was sent to the site manager and I received no response. My check-out date was scheduled when I first reserved unit.

John W.  |  Overall Experience 
Clasificación:
5.0

The facility is well managed and comfortable to use. The staff is friendly and very helpful. Thank you very much for the services!

YAN S.  |  Overall Experience 
Clasificación:
5.0

.

Brendon O.  |  Overall Experience 
Clasificación:
4.0

Great experience renting from this location over the past several years. Slightly later evening hours would have been helpful, but overall I have very few complaints.

James S.  |  Overall Experience 
Clasificación:
4.0

The staff was helpful and very knowledgeable and I would certainly use U haul for all of my future needs.

Cherie S.  |  Overall Experience 
Clasificación:
3.0

This facility was secure and temperature controlled. My belongings stayed safe for a full year. My only complaint is that many of my belongings were stained or contaminated by rodent feces/urine.

AMY J.  |  Overall Experience 
Clasificación:
5.0

The location was super convenient and made moving a much smoother process!

Laura W.  |  Overall Experience 
Clasificación:
1.0

My room 1905 had mice in it. They pooped and peed all over my mattress and ruined it. I will never keep my belongings in a U-Haul again.

Riley M.  |  Overall Experience 
Clasificación:
5.0

Very good facility. I plan to use it again in the future.

Stephen B.  |  Overall Experience 
Clasificación:
3.0

The only nice thing was after the office closed one guy was welling to help when another wasn't.

Abdullah A.  |  Overall Experience 
Clasificación:
5.0

Very smooth process and the customer service was great!! Thank you for being friendly and helpful during my UHaul experience.

Adrian F.  |  Overall Experience 
Clasificación:
5.0

Very convenient. Loading dock area is great. Staffed by SUPER people!

Dean K.  |  Overall Experience 
Clasificación:
5.0

the facility was clean and organized. the staff (esp Jennifer) was amazing. they were not only kind, but also so accommodating. The process from start to finish was so so easy. I would defn return

Hoai P.  |  First Impressions 
Clasificación:
5.0

Extremely helpful. It was my first time moving and they were nothing but GREAT and kind and helpful.

PeyEe F.  |  Overall Experience 
Clasificación:
5.0

The guy that help us was very nice and helpful

tammy a.  |  First Impressions 
Clasificación:
5.0

I made many changes to my uhaul itinerary, and all the staff wrre wonderful in assisting me. Thanks.

joseph b.  |  Overall Experience 
Clasificación:
5.0

Initially Went in just to get pickup truck. Ended up getting moving supplies and storage for one month. Will be using U-Haul again when I am moving at the end of my storage cycle

Michael G.  |  First Impressions 
Clasificación:
1.0

Extremely dissatisfied & offended by the disservice I received from U-Haul staff. The rude insults & discrimination were uncalled for. Can not endorse nor recommend to anyone. Thank you very little

lonnie c.  |  Overall Experience 
Clasificación:
5.0

Words cannot describe how helpful customer service was

PeyEe F.  |  First Impressions 
Clasificación:
5.0

Cory is an excellent employee and representative of U-Haul. He is friendly, patient, helpful, and professional. I highly recommend this facility.

Catherine M.  |  First Impressions 
Clasificación:
5.0

It’s a very good place to temporarily store your belongings with just one card for check in and out 24/7. Strongly recommend!

Xiao S.  |  Overall Experience 
Clasificación:
5.0

If I ever need storage u haul is the only place

Abdikadir S.  |  Overall Experience 
Clasificación:
2.0

female worker at office counter. was super unfriendly!

Katie b.  |  Overall Experience 
Clasificación:
5.0

Great service and equipment. Easy to work with.

Benjamin B.  |  Overall Experience 
Clasificación:
5.0

Everyone that helped my girlfriend and I were extremely helpful, professional, and polite.

Laura W.  |  First Impressions 
Clasificación:
5.0

Great service.

Brendon O.  |  First Impressions 
Clasificación:
5.0

Best experience I have ever had a moving/storage facility. The staff from the beginning to end was knowledgeable, polite and a delight to work. I would highly recommend to anyone.

Darlene P.  |  Overall Experience 
Clasificación:
5.0

This location and choice of storage space was perfect for our needs.

linda g.  |  Overall Experience 
Clasificación:
3.0

Service was slow. But employees were helpful.

Alexa M.  |  Overall Experience 
Clasificación:
5.0

I appreciate U-Haul for providing me with storage for my things. Thanks U-Haul.

Alicia S.  |  First Impressions 
Clasificación:
5.0

Originally, purchased a 5x5 unit and realized upon arrival that I needed more space. The staff was accommodating and helped me transition to a 10x5. Great facility.

Elise H.  |  Overall Experience 
Clasificación:
3.0

The man at the front counter was rude when I was simply asking if there was anyone else who could help me because my kids were in the car in the loading dock and my card wouldn't work.

Julia P.  |  First Impressions 
Clasificación:
4.0

Great storage experience

Katherine H.  |  Overall Experience 
Clasificación:
4.0

Good overall but it’s very difficult to get a hold of the staff for help via the phone

VAN H.  |  Overall Experience 
Clasificación:
4.0

All good except it smells awful. Air filtration NOT toxic fragrances would help.

diana g.  |  Overall Experience 
Clasificación:
4.0

Thank you for being accommodating after U-Haul's error in my initial booking for storage space!

Justin C.  |  First Impressions 
Clasificación:
5.0

I’ll come to this location for all my Uhaul and storage needs

Clifford A.  |  First Impressions 
Clasificación:
5.0

Very clean well organized and the staff was very friendly and professional.

Stephen H.  |  Overall Experience 
Clasificación:
5.0

I was able to pick the truck up in a convenient location no hassle clean and gas ready truck customer service was great

Brittany P.  |  First Impressions 
Clasificación:
4.0

The van and storage are well maintained

Regina p.  |  First Impressions 
Clasificación:
5.0

Will use again in the future! The guys here were personable and friendly!

allison b.  |  Overall Experience 
Clasificación:
5.0

We came into U Haul after having a bad experience at Publuc Storage next door. The staff was friendly, and was very helpful. Whole process from renting to unloading was quick and easy. ¡Gracias!

Darlene P.  |  First Impressions 
Clasificación:
5.0

Person who helped me was super friendly and helpful!

jeff k.  |  First Impressions 
Clasificación:
5.0

Was available when I needed it. Thank you.

SCOTT D.  |  Overall Experience 
Clasificación:
4.0

She was quick , professional and helpful!

Vanessa K.  |  First Impressions 
Clasificación:
5.0

When I checked out I will still getting billed for days later so customer service at the desk need to pay a more attention. To make sure the heat check people out on May due date it's been a wonderful

Latracha M.  |  Overall Experience 
Clasificación:
4.0

Customer Service was great. Keep up the good work

Anthony h.  |  First Impressions 
Clasificación:
5.0

Good value clean great location and helpful staff

Eric W.  |  Overall Experience 
Clasificación:
5.0

If I ever needed a storage facility again this one would be my first choice. Always clean and always smelled clean. The people I dealth with were kind. I always felt safe and comfortable here. Thank y

Barbara H.  |  Overall Experience 
Clasificación:
4.0

Every one was Cool

lola j.  |  First Impressions 
Clasificación:
5.0

Great experience at a rough patch in my life. I'm a widow. My home burned and The Uhaul team couldn't have been better: caring, professional and have earned my loyalty.

krag s.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and accommodating!

Mason M.  |  First Impressions 
Clasificación:
4.0

no additional comments

Joseph R.  |  Overall Experience 
Clasificación:
5.0

Great Service!

bob r.  |  Overall Experience 
Clasificación:
2.0

I began my storage rental yesterday and rented my truck from a different location .. the rep didn't tell me that I didn't have 24 hour access... so i have to wait until the morning to move my things

GILLIAN R.  |  First Impressions 
Clasificación:
5.0

No complaints

JUANITA H.  |  Overall Experience 
Clasificación:
5.0

The 2520 Como Ave location is fantastic from the heated bay for loading and unloading to the friendly and helpful staff. Public Storage who?

robert r.  |  First Impressions 
Clasificación:
3.0

Had mice droppings all over our storage items. Fortunately we had most things in totes with lids. Nothing was damaged. There was a rodent box in the unit but it obviously was not doing the job.

krista R.  |  Overall Experience 
Clasificación:
5.0

People were easy to work with

justin l.  |  Overall Experience 
Clasificación:
4.0

No sign that mice got into my belongings, but the unit was full of mouse droppings when it was first opened.

ANTHONY V.  |  Overall Experience 
Clasificación:
5.0

UHaul has been wonderful to us across cities, however this location stands out for their service. Always quick, polite, and helpful!

Lauren O.  |  Overall Experience 
Clasificación:
5.0

Pat (?) was very helpful, thorough and accommodating.

diana g.  |  First Impressions 
Clasificación:
5.0

Very able assistance from Jennifer, very easy to reserve just what I wanted online. I had previously used this facility for climate controlled storage of valuable furniture, etc. and it was great.

JOAN M.  |  First Impressions 
Clasificación:
5.0

I appreciate the 24 hour access

waleed s.  |  Overall Experience 
Clasificación:
2.0

I was overcharged one day of truck rental. Submitted a claim to manager never heard back. A rug got stolen from storage unit, no one bothers to review camera tape.

Anis T.  |  Overall Experience 
Clasificación:
5.0

Great service!

Melissa N.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff.

Joe F.  |  Overall Experience 
Clasificación:
5.0

I spoke with Brian and several other staff members, all of them were wonderful

Michael B. | Reservación
Clasificación:
5.0

Did hitch wiring instalation and rented a trailer. Great staff, great service.

DAVID K. | Reservación
Clasificación:
5.0

I was entirely impressed with the staff person who assisted me. She was attentive, polite, exact and efficient. You've got a gem of an employee there.

Mark T. | Reservación
Clasificación:
5.0

I rented 2 5x5 storage units for 3 months and a Cargo Van. The place is Super clean. All 8 staff I met were very caring and professional . Would rent there again for sure.

julie s. | Reservación
Clasificación:
5.0

Very good and efficient process

Nancy L.  |  Overall Experience 
Clasificación:
1.0

There was no ramp to bring a cart down inside. You had to exit, re trigger the outside door and push your stuff up to your vehicle- on a slope. And the yellow stops made it hard to lower stuff.

kimberly B.  |  Overall Experience 
Clasificación:
3.0

With the exception of Corey, it seems the staff could care less.

DANIEL E.  |  Overall Experience 
Clasificación:
2.0

There has been $249 charge on my credit card after emptied my unit 6 days before the end of the month and notified them. it's been 10 days and I'm still waiting for my reimbursement.

Guled K.  |  Overall Experience 
Clasificación:
5.0

Thanks for the help!

David R.  |  Overall Experience 
Clasificación:
1.0

I reserved a truck on 9/9/18 for Sat 9/29/18, weeks in advance email states it was guarantee however the day before I was to pick up the truck I received a call stating there’s was no truck available

Lanae G. | Reservación
Clasificación:
5.0

Everything worked out great. No further comments

Michael L. | Reservación
Clasificación:
4.0

I really appreciated the customer service & facilities at this location. Very easy to use. The only change I would suggest is to have a trash bin on-site for customers to use when emptying the unit.

Leah B.  |  Overall Experience 
Clasificación:
4.0

All good.

MARY J.  |  Overall Experience 
Clasificación:
5.0

Everything was great. No complaints. Great people. Location is easy to find.

patrice T.  |  Overall Experience 
Clasificación:
5.0

My rating I believe sums it all up, just an amazing place to securely store your most prized possessions. Thumps up for you guys!

DEREK C.  |  Overall Experience 
Clasificación:
3.0

There was a TON of mouse poop in my storage unit. In contrast, I've had non-climate control storage units and no problems with mice. The lack of trash disposals is disappointing.

ANNIE L.  |  Overall Experience 
Clasificación:
4.0

No additional comments

Mason M.  |  Overall Experience 
Clasificación:
3.0

Waiting times were long and messages were not passed effectively. I called 24 hours in advance to get access to my ubox and the message was never received. Onsite staff fixed problem but still frustr

Karina A.  |  Overall Experience 
Clasificación:
5.0

The website needs to be simplified.

Gail C.  |  Overall Experience 
Clasificación:
5.0

Very convenient for University students!

Nicole N.  |  Overall Experience 
Clasificación:
5.0

Clean, easy to navigate, friendly and helpful staff

Theresa C.  |  Overall Experience 
Clasificación:
5.0

This facility is always clean and the staff is very helpful.

Lynda R.  |  Overall Experience 
Clasificación:
5.0

Staff is very helpful and property is well maintained.

Lynda R. | Reservación
Clasificación:
5.0

Thanks for all your help

Nathan V.  |  Overall Experience 
Clasificación:
5.0

I've rented storage units at your facility twice now and would gladly do it again.

casey b.  |  Overall Experience 
Clasificación:
4.0

The only improvement that would be suggested is having more than one loading dock - perhaps north and south side. There aren't enough docks to move items in/out if it's a last/first day of the month.

Scott K.  |  Overall Experience 
Clasificación:
5.0

good

Matt M.  |  Overall Experience 
Clasificación:
5.0

People get goofy sometimes, but thats the nature of move-in season

kevin M.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and facility’

Richard N.  |  Overall Experience 
Clasificación:
1.0

I was taken advantage of because i was from out of town and computers were down at facility. I would never recommend to anyone

john b.  |  Overall Experience 
Clasificación:
5.0

Very nice facility

Gary C.  |  Overall Experience 
Clasificación:
5.0

The staff were friendly and quick to help me get set up. OF the multiple times I've used this location through the years, it's always been a smooth experience with really clean units.

Krista M. | Reservación
Clasificación:
5.0

We had a free 30-day storage rental with our truck rental, and everything was very smooth. Great location, great experience!

Elissa F.  |  Overall Experience 
Clasificación:
5.0

Great experience- thank you!

Jean D.  |  Overall Experience 
Clasificación:
4.0

Overall my experience was very positive. From the first day to the last the staff was always very helpful. The only reason I cannot say "excellent" is because of the mouse droppings in the unit.

CHAD C.  |  Overall Experience 
Clasificación:
5.0

Everything was clean and organized.

Timothy L.  |  Overall Experience 
Clasificación:
5.0

I used the storage facility for 3 months, drove a 20 ft truck 400 miles, and used a cargo van for 4 hours one afternoon. The people at Uhaul were friendly and easy to work with!

kyle w.  |  Overall Experience 
Clasificación:
1.0

Since I have not actually used the service and you are apparently Charleston me for it. I am not "satisfied'. I called twice to change the dates and you tell me how was my service? I haven't used it

hannah s. | Reservación
Clasificación:
5.0

Very clean facility, expert staff & easy acess. Perfect !

catherine d. | Reservación
Clasificación:
5.0

I was downsizing my storage unit. Polite customer service, took care of my transaction quickly.

Diane N. | Reservación
Clasificación:
3.0

The facility was clean, and adequate for the amount of storage that I needed. The seemed fresh and clean, and the lighting was adequate, also it was not noisy.

ronnie w. | Reservación
Clasificación:
5.0

Great facility, clean, organized, user friendly. Quick service with locker assignment and fair rates.

julia s. | Reservación
Clasificación:
4.0

Gracias.

Kitrina B.  |  Overall Experience 
Clasificación:
5.0

great customer service very helpful

SOWDA M. | Reservación
Clasificación:
5.0

Friendly and efficient service.

Timothy L. | Reservación
Clasificación:
5.0

Super nice facility and personnel!

Richard c.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

BILL L.  |  Overall Experience 
Clasificación:
3.0

No comments at this time.

Stephanie J.  |  Overall Experience 
Clasificación:
5.0

We had only a small amount of time available to find a storage unit as the facility we were originally at was overbooked. This location was helpful and made the experience so easy!

michael C.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Bradley T.  |  Overall Experience 
Clasificación:
5.0

I could not be more pleased with my experience at the U-Haul Storage Facility. The facility provided the storage I needed as I downsized and prepared my residence of 30 years for sale. Excellent!!!!

Jerry R.  |  Overall Experience 
Clasificación:
4.0

Some computer difficulties at the beginning- but staff was friendly and everything worked out!

Katherine M.  |  Overall Experience 
Clasificación:
3.0

Rats had obviously nested in my unit making themselves quite at home among the furniture, shredding wrapping paper to make nests, leaving hair and rat poop all over the place. Not what I been hopin

GORDON B.  |  Overall Experience 
Clasificación:
5.0

Thanks for all your help

ann c.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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