Comentarios de los clientes para U-Haul Moving & Storage at Hwy 280

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Hwy 280

Clasificación general:

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Joanne F.
Clasificación:

The person who checked out the truck to me was super helpful and efficient. It went a million times better than the last time I rented (from a different location). Dropping off was quick and easy. There was a mix up in my final charges but it was resolved very quickly without hassle. Thank you!!!

PATRICIA B.
Clasificación:

The truck was clean but sounded horrible, as if it wasn't going to start or not make it to my location.

Lohra B.
Clasificación:

Great service!

Laura B.
Clasificación:

El cliente no dejó un comentario.

miles A.
Clasificación:

This is not my closest U-Haul location, but the service I've gotten from the Como Ave U-Haul time and time again makes me drive the extra couple miles. Thanks for the great service!

Dylan B.
Clasificación:

El cliente no dejó un comentario.

JOSHUA S.
Clasificación:

You guys were great! Everything was ready to go and I was given a great deal on my truck. Check in was easy and returning the truck was especially easy. Thanks for the help!

Kenneth A.
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El cliente no dejó un comentario.

Ryan B.
Clasificación:

El cliente no dejó un comentario.

CHRISTINE A.
Clasificación:

El cliente no dejó un comentario.

Keith B.
Clasificación:

El cliente no dejó un comentario.

Dustin T.
Clasificación:

The location, check-in process, and customer service were are excellent. Unfortunately, the location was not able to provide a furniture dolly, utility dolly, or hand truck as they were all rented out to customers. Keeping more in stock for busy moving weekends and seasons might avoid placing customers in a position to have to outright purchase one of these helpful devices. Thank you!

William S.
Clasificación:

El cliente no dejó un comentario.

FREDERICK M.
Clasificación:

We paid to rent pads, but found that none were included when we got the trailer home.

BRIGGS O.
Clasificación:

El cliente no dejó un comentario.

abdulkadir A.
Clasificación:

Assume every customer is his first time renting truck from Uhaul. Take your time explaining to the customer step by step the process and policies of renting.

Vincent Y.
Clasificación:

El cliente no dejó un comentario.

Matthew F.
Clasificación:

El cliente no dejó un comentario.

Kneisha M.
Clasificación:

El cliente no dejó un comentario.

steven S.
Clasificación:

El cliente no dejó un comentario.

Kirsten L.
Clasificación:

El cliente no dejó un comentario.

Andrew S.
Clasificación:

My wife had a medical emergency and I had to reschedule for the next day and both the customer service rep and the scheduler were absolutely awesome and accommodating. However, upon picking up the truck, my son found a marijuana pipe in the cab. Not acceptable at all. What if I had been pulled over and it was found by a police officer? It would have been blamed on me. Terrible.

Lena G.
Clasificación:

El cliente no dejó un comentario.

JOSEPH C.
Clasificación:

El cliente no dejó un comentario.

Tiffany B.
Clasificación:

El cliente no dejó un comentario.

James R.
Clasificación:

I wish I could have picked up in Forest Lake.

Laura C.
Clasificación:

The instructions for after-hours drop off were a little unclear (where to leave the vehicle, etc). Also the Uhaul website for after-hours drop-off required photo confirmation of a number of items, but the photos did not upload on a number of browsers - the only browser we could get it to work on was Safari on iOS, none of the following worked: Chrome on iOS, Chrome on Android, Firefox on Android - if it's a requirement of the drop-off procedure, this needs to be accessible to anyone using an internet browser on their phone

Alinasir S.
Clasificación:

El cliente no dejó un comentario.

Joan L.
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El cliente no dejó un comentario.

Camilla M.
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El cliente no dejó un comentario.

Russell D.
Clasificación:

El cliente no dejó un comentario.

Sean S.
Clasificación:

El cliente no dejó un comentario.

brian M.
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El cliente no dejó un comentario.

LIA G.
Clasificación:

The team at this location has been great -- we have used a variety of their services, and they are always professional, helpful, accommodating and very service-oriented. We are very pleased to have access to their great work and a very secure and clean operation to use. Thank you !

Todd R.
Clasificación:

El cliente no dejó un comentario.

Francisco R.
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El cliente no dejó un comentario.

jamie C.
Clasificación:

Fantastic service I will gladly come back

jamie C.
Clasificación:

Really fantastic group ...Moses had me out of their in minutes ..desk personal ...was amazing ..I will always come to this location when I need help

matthew I.
Clasificación:

The only reason we rented from this location was the abysmal failure of the original reservation and pickup attempt. After an hour and a half, 3 calls to the U-Haul 800 number with a 10-15 minute wait each time we discovered the key lock boxes to be empty and the pickup location office “closed for the next 2 weeks”.

Thomas H.
Clasificación:

Rented the plastic storage tubs for moving instead of cardboard boxes. Worked very well and environmentally friendly.

Michael L.
Clasificación:

Excellent service and the guy I worked with was awesome and efficient! Smooth process throughout. Thanks!

scott R.
Clasificación:

1. I checked in before at home and it did not speed up check out. It took 40 minutes. I had to give additional verification. If I knew that, I would have had my passport available. So I had to go into the office 2 blocks away. 2. I parked my car where I picked up the vehicle but I had to return the vehicle on the other side and had to walk effectively 2 blocks to my car. 3. You got my first name wrong and misspelled my last on this survey.

Brittany F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

toung Y.
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Super convenient, very helpful!

Michael H.
Clasificación:

I was happy to see that the location was following strict COVID 19 protocols.

Joseph V.
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El cliente no dejó un comentario.

Nicholas N.
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El cliente no dejó un comentario.

WALTER S.
Clasificación:

Post on your website if there's a potential problem with a major detour.

DIRK A.
Clasificación:

El cliente no dejó un comentario.

Erik F.
Clasificación:

Hire more people

Rumeal S. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Jonathon P.
Clasificación:

I made a reservation under my business name. Upon arrival that reservation was changed into my employees name. I purchased a moving gift certificate for use on my most recent move. When it came time to pay the clerk did not apply the certificate but instead charged my employees debit card. More training is needed for all Uhaul employees in order for this not to happen to anyone else.

Gregory K.
Clasificación:

El cliente no dejó un comentario.

Tom B.
Clasificación:

El cliente no dejó un comentario.

sena a. | Overall Experience |
Clasificación:

Excellent thank you very much 🙏🙏

David W.
Clasificación:

El cliente no dejó un comentario.

ANDREW D.
Clasificación:

El cliente no dejó un comentario.

Benjamin R.
Clasificación:

The gentleman who attached my car didn't attach my car correctly. All it needed was a bad bump and off my car would come.

Stanley F.
Clasificación:

It's not your fault, but with all the road work, MAN is that place hard to get to. Please warn prospective customers so they don't show up late!

mark M.
Clasificación:

El cliente no dejó un comentario.

Benjamin R.
Clasificación:

Whomever attached my car didn't properly attach to the car tow. I bad bump and I would have lost the car.

Mark W.
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El cliente no dejó un comentario.

Derek P.
Clasificación:

The trailer was a bit shoddy looking but did what it was supposed to.

Hashem A.
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El cliente no dejó un comentario.

Frank T.
Clasificación:

El cliente no dejó un comentario.

Robin P.
Clasificación:

Two employees on staff on 10/3 were excellent- give them a raise!

Buffy M.
Clasificación:

El cliente no dejó un comentario.

Molly M.
Clasificación:

I had everything set up for use of mobile check in. When I got there another person had the same rental truck assigned as me. So therefore, I had to then go inside, wait in line for a different rental.

Victor C.
Clasificación:

Becky was great!

CLAIRE G.
Clasificación:

The battery light was on. The manager told me it would be fine. Unacceptable to put a customer in a truck with a display light on. The battery died and I was stranded on a busy Minneapolis street as the sun set. This manager put me in a dangerous situation just because he didn't want to go through the effort of getting me a new van. I tried to call the U-Haul road side assistance and reached no one. The chat feature is set up so poorly that you can't press the submit button on your phone so I had to call my friend and she had to do it from her laptop and it took over an hour for anything to happen. Manager refunded me for the rental and jump as he should but still said that it was okay he put me in the truck because sometimes the light goes on and the truck is fine. This is completely unacceptable and you have lost a U-Haul customer.

Romeo M.
Clasificación:

Good customer service and easy and convenient.

Donald A.
Clasificación:

El cliente no dejó un comentario.

Michael O.
Clasificación:

El cliente no dejó un comentario.

edgar F.
Clasificación:

El cliente no dejó un comentario.

Erica M. | Overall Experience |
Clasificación:

Very knowledgeable and friendly staff.

Tyler M.
Clasificación:

El cliente no dejó un comentario.

Sanjay K.
Clasificación:

Who is the Best Buy you both my book my truck 10 days ago but I could not get one on spend more than double what I supposed to not happy with the service

ERICA M.
Clasificación:

Great customer service.

Jeffrey A.
Clasificación:

El cliente no dejó un comentario.

Joona S. | First Impressions |
Clasificación:

Awesome service; thanks Matt!

Diane C.
Clasificación:

El cliente no dejó un comentario.

Mark K.
Clasificación:

El cliente no dejó un comentario.

Jessica S.
Clasificación:

El cliente no dejó un comentario.

Michael R.
Clasificación:

El cliente no dejó un comentario.

Paul A.
Clasificación:

The agent who set up my rental was awesome. Friendly and welcoming he had me on my way moving in 10 minutes! Please give him a raise!

Nora P.
Clasificación:

The guy that helped us with the hitch was terrific. Efficient, friendly...took a lot of the stress away from us.

Randall A.
Clasificación:

El cliente no dejó un comentario.

Susan W.
Clasificación:

El cliente no dejó un comentario.

Robbie J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nathanael C.
Clasificación:

The checkout process was frustratingly long (about 50 minutes for me), and it wasn't clear when I arrived at the pickup place what I was supposed to do (even on my phone). My biggest point of feedback is - if additional identification is required (i.e. passport #, workplace verification, etc), why isn't that gathered during the Online Check-in which I completed 3+ days prior to my pickup date? Like why does it have to take 45 minutes for me to show up and try to pick up a U-Haul when all email and phone communications prior to my arrival make it seem like it's going to be a fairly brief process? If I had known that the passport was needed, I would have gathered that information prior to arriving at the U-Haul location, but I was not notified about that anywhere. I am fortunate that the weather was nice out. But if it was Raining or Snowing or very hot, I think I would be even more upset. Another piece of feedback is that the pickup option still required me to talk to a representative to retrieve the U-Haul key. That wasn't my initial impression when I selected the "Mobile Pick Up" option. I think it would be helpful to make sure that that is clear for folks in the future. The current construction around the location is actually kind of annoying; it added extra mileage to get back onto the highway and prevented me from using certain exits. The staff onsite were helpful in answering my questions, but at some points they were kind of hard to track down (they were performing other work and it was busy).

Sharon R.
Clasificación:

The customer service rep that checked me in was very professional and polite and gave a great customer experience. However, when I returned the vehicle, the two customer service people were rude and had a very unwelcoming attitude. We used the vehicle to give out food to the community and there was a little flour dust left in the truck and you would have thought that we left something disgusting in the truck. The looks on their faces were very unfriendly. They should really learn true customer service and if they have something to say to the customer, they should say it directly to the customer instead of saying it to each other so the customer can hear it.

Connor D.
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El cliente no dejó un comentario.

Linda K.
Clasificación:

So quick and easy. Literally in and out within 15 minutes. It was great.

olivia A.
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El cliente no dejó un comentario.

Jeffrey M.
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El cliente no dejó un comentario.

Deynn H.
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El cliente no dejó un comentario.

Lee H.
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El cliente no dejó un comentario.

chanelle S.
Clasificación:

El cliente no dejó un comentario.

Amy B.
Clasificación:

I would not recommend your trailers. It's surprising that THE moving trailer company has trailers that most people cannot stand upright in, making packing physically difficult, and literally painful. My back still hurts, and I'm a professional mover. I would never rent from you again, knowing this.

victoria e. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SHEILA L.
Clasificación:

Great service. I came and was out of there in less than 30 minutes. But I was first customer of the day. The employee said they had 10 to do that morning. I feel sorry for those that are late. Because there was only one man to do all of that.

Renee O.
Clasificación:

El cliente no dejó un comentario.

maggie M.
Clasificación:

Two employees were not wearing masks, and three customers did not have masks. No staff correct this. I felt uncomfortable for my health.

Sandra S.
Clasificación:

El cliente no dejó un comentario.

Joseph H.
Clasificación:

El cliente no dejó un comentario.

Glenn M.
Clasificación:

Matt is less than customer friendly due to attitude. Chris (Weston) Knows how to take care of the customer and is the other other end of the spectrum in comparison

Marie L.
Clasificación:

El cliente no dejó un comentario.

Diane O. | Overall Experience |
Clasificación:

Staff were helpful and b the facility was fine. UHauks antiquated computer system made online, phone and I store transactions b time consuming and cumbersome. Not at all customer friendly.

Madelyn M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ELIZABETH M. | First Impressions |
Clasificación:

Busy day for the understaffed employees, but they were doing the absolute best they could. Good on em.

Kyle Z. | Online Move In |
Clasificación:

Lock was not in unit so needed to get one from store. Not major, but a few people were in store so had to wait.

ABDRIZAK A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JUDI E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robert M. | First Impressions |
Clasificación:

Lady that helped me was incredible, stopped what she was doing, cleaning, and helped me out and Followed up to make sure all was well. Terrific person Thank you'

Gerald S. | Overall Experience |
Clasificación:

I was really pleased with everything about your facility and service. I would definitely use it again and recommend it to others.

Katlego M. | First Impressions |
Clasificación:

The staff that helped us were really amazing! They helped make our moving experience a little less stressful, which was greatly appreciated.

Maria J. | First Impressions |
Clasificación:

Excellent customer service and facility

Dee M. | First Impressions |
Clasificación:

Loading dock area very well laid out. Office for registration/ checkin OK, but there should be a separate checkin and waiting area for storage versus vehicle rental customers...and a posted outline of checkin for BOTH types of customsrs.Current construction makes finding anything difficult so you need to compensate by posting in big print process for each customer type. ALSO EACH STORAGE CUSTOMER MUST RECEIVE A LARGE PRINT.COPY OF THE LEASE BEFORE BEING ASKED TO SIGN IT. LAST COMMENT ....hire a Minnesota lawyer to look at your Lease. IT is poorly written and inconsistent with this state's Self Storage statutes. O Thanks D. M Montgomery

Melissa B. | Overall Experience |
Clasificación:

Excellent security measures and the long access hours is a nice perk. Hallways and loading areas are clean but pest control is lacking. Although the rodent bait traps are present in each unit, I still found a considerable amount of mice droppings inside my unit. Having the normal entrance blocked off by construction makes it difficult to access, which isn't really an issue but it would have been nice to have an announcement sent out with instructions for alternate route access or at least better signs directing people where to go. I wasn't able to reach the office by phone so I had to drive all the way there to get answers. Matt has always been helpful and friendly but it's iffy otherwise. It gets the job done but it's not worth the high price of the unit especially compared to the other options in the area.

anita s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ai Li Y. | Online Move In |
Clasificación:

Card and pin access does not work, storage door sets off alarm every time I unlock it. Brought the card back to the representative at least 2 times to get it changed/looked at but still no difference.

Coya N. | Overall Experience |
Clasificación:

Mice got into my storage unit.

jacqueline t. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Aditya B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Aditya B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KEARRAIH Z. | First Impressions |
Clasificación:

The staff was very friendly and helpful.

lwabeya m. | Overall Experience |
Clasificación:

Great service!

Barbara H. | First Impressions |
Clasificación:

I am always pleased with this facility. Check in for picking up truck and getting set up for storage unit is quick and easy. Love the loading dock! Facility is always clean and neat, staff is great! And dropping off the truck when we were done took no time at all! When I need storage I don't even consider other facilities because this one has always been a good experience!

Paul C. | Overall Experience |
Clasificación:

Very user friendly!! Helpful friendly staff. Overall positive experience. Would use again!

CHUNXIAO G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jason J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kassandra M. | Overall Experience |
Clasificación:

infested with vermin

Robert M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Carla W. | Overall Experience |
Clasificación:

This location was friendly at all times even when short handed or extremely busy. Thank you

Theresa G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christopher D. | First Impressions |
Clasificación:

I have had the need to utilize U-haul twice in the last month. First was for a van rental in Fargo, ND to move a small apartment. The second was for a truck rental for another small move plus a storage unit in St. Paul. I must say, I was blown away both times by the customer service and the technology of checking out and returning the vehicles. In regards to storage, the carts provided were a back saver and the ease, the security in place, and the cleanliness of the unit were very impressive. Applause to the guys at Main ave in Fargo and to Kellen at the Como location in St. Paul. Impressive.

Mai T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

lavette n. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MARCEL F. | Overall Experience |
Clasificación:

Everything was clean and efficient. the team did an admirable job with sanitizing and preparing the lobby for social distancing.

Olivia S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Charles C. | Overall Experience |
Clasificación:

One minor complaint, I was not allowed to use the very strong lock I arrived with and required to purchase a new lock that I did not need.

Jimmy O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jason N. | Overall Experience |
Clasificación:

I am a student and affected by the coronavirus during my move as it made everything much more difficult. I had only two people to help move into the storage unit and one to move out. I received several emails saying I would get one month free but when I asked the person working about it, they said I had to say something about it when I first secured the storage unit. This is contradictory to the offer and the $121 for the unit is needed in the moment of a pandemic.

Joseph F. | First Impressions |
Clasificación:

Although indoor storage is nice . It’s a pain in the butt to get my stuff to

ROSEMARY O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tim L. | Overall Experience |
Clasificación:

Good access to highway. Friendly people helping at the desk. Good experience.

MARCEL F. | First Impressions |
Clasificación:

Everything at this site was top notch. the staff was friendly and had implemented reasonable precautions to the COVID-19 virus. The van was clean and new. The storage unit was clean and conveniently located. Both check-in and check-out (van) were professionally done and a snap.

Karen P. | Overall Experience |
Clasificación:

Friendly, helpful staff. Safe and clean storage with easy access. Highly recommended!

Shannon R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John W. | Overall Experience |
Clasificación:

You have one of the best storage facilities I have used over multiple cities and 36 years of military service. I think the security and access controls are very good. The facility is clean and easy to navigate. Two areas to comment on: first, I had a handicap accessible unit which I chose for location, but the smaller door makes lighting very poor. Second, the price increased during my two years of use, and eventually drove me to find alternate storage.

Robert B. | Overall Experience |
Clasificación:

Need to deal with the apparent mice issue.

Niya T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Fay B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

IRVING R. | Overall Experience |
Clasificación:

Storage was a bit smaller than the dimensions provided. Should let customers know that

Patrick G. | Overall Experience |
Clasificación:

Website not user friendly. Difficult to pay fees online.

Jennifer M. | Overall Experience |
Clasificación:

Thank you

ANNETTE b. | Overall Experience |
Clasificación:

When returning the vehicle it tells you to wait until someone comes to check the vehicle, yet, someone should be watching and not assume someone else has come to help.

Lemuel T. | Overall Experience |
Clasificación:

nice place to store your stuff

Tsuleng L. | Overall Experience |
Clasificación:

Satisfied with the service at that U-Haul location, which cannot be said with some other locations.

andrew t. | Overall Experience |
Clasificación:

Mouse feces and urine over all of my stuff. Got charged an extra month, still waiting on refund

Elliot C. | Overall Experience |
Clasificación:

Some of the staff was helpful, but the manager was terrible. Mice were all over the unit. When we inquired in the office - the responses from the site manager was "What do you want me to do about it?"

Roynisha R. | Overall Experience |
Clasificación:

There was no toilet paper the night I was there unloading my things to put them in storage.

Adrienne S. | Overall Experience |
Clasificación:

This UHaul facility was the best I've worked with.

Diane N. | Overall Experience |
Clasificación:

Always helpful and courteous staff. I used storage facility for 2 years and whenever I came to retrieve items it was clean, well lit and secure.

Catherine M. | Overall Experience |
Clasificación:

The process was simple and autopay is the way to go for monthly billing.

Ahmediini E. | Overall Experience |
Clasificación:

Poor interaction, they do care more their business interest than customers coming back. The worst part is that you can never talk to Matthew Underwood, the manager and the staff always have excuses

Karen P. | Overall Experience |
Clasificación:

nice place & people

assata k. | Overall Experience |
Clasificación:

Storage fees are too expensive and there are no discounts for students.

Jane P. | Overall Experience |
Clasificación:

My storage unit was auctioned off without my knowledge 4 days after my property was put in the unit-the management would NOT work with me, saying it was the movers fault(mover was 5* on U Haul list)

Sean G. | Overall Experience |
Clasificación:

The only thing I could ask to be improved is the 24-hr access. It was not extremely clear that it was an additional charge and not already on my account. Other than that, great facility/people.

joseph b. | Overall Experience |
Clasificación:

Very friendly staff and facility was very clean. Never saw any evidence of bugs or rodents.

Charles R. | Overall Experience |
Clasificación:

Facility itself was good. Staff was inattentive and did not properly execute checkout; ended up getting billed for an additional month. Took a few phone calls but charges were supposedly canceled.

alicia b. | Overall Experience |
Clasificación:

I was a little concerned about the mice issue. I would check my storage weekly and it always appear that mice were very present and climbing. No property damage however. They climb high!

Sarah M. | Overall Experience |
Clasificación:

There are mice, make sure you wrap your belongings in plastic.

Ann C. | Overall Experience |
Clasificación:

excellent service and facility

John W. | Overall Experience |
Clasificación:

When I called to inquire about final bill being pro-rated, I was told an email was sent to the site manager and I received no response. My check-out date was scheduled when I first reserved unit.

YAN S. | Overall Experience |
Clasificación:

The facility is well managed and comfortable to use. The staff is friendly and very helpful. Thank you very much for the services!

Brendon O. | Overall Experience |
Clasificación:

.

James S. | Overall Experience |
Clasificación:

Great experience renting from this location over the past several years. Slightly later evening hours would have been helpful, but overall I have very few complaints.

Cherie S. | Overall Experience |
Clasificación:

The staff was helpful and very knowledgeable and I would certainly use U haul for all of my future needs.

AMY J. | Overall Experience |
Clasificación:

This facility was secure and temperature controlled. My belongings stayed safe for a full year. My only complaint is that many of my belongings were stained or contaminated by rodent feces/urine.

Laura W. | Overall Experience |
Clasificación:

The location was super convenient and made moving a much smoother process!

Riley M. | Overall Experience |
Clasificación:

My room 1905 had mice in it. They pooped and peed all over my mattress and ruined it. I will never keep my belongings in a U-Haul again.

Stephen B. | Overall Experience |
Clasificación:

Very good facility. I plan to use it again in the future.

Abdullah A. | Overall Experience |
Clasificación:

The only nice thing was after the office closed one guy was welling to help when another wasn't.

Adrian F. | Overall Experience |
Clasificación:

Very smooth process and the customer service was great!! Thank you for being friendly and helpful during my UHaul experience.

Dean K. | Overall Experience |
Clasificación:

Very convenient. Loading dock area is great. Staffed by SUPER people!

Hoai P. | First Impressions |
Clasificación:

the facility was clean and organized. the staff (esp Jennifer) was amazing. they were not only kind, but also so accommodating. The process from start to finish was so so easy. I would defn return

PeyEe F. | Overall Experience |
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Extremely helpful. It was my first time moving and they were nothing but GREAT and kind and helpful.

tammy a. | First Impressions |
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The guy that help us was very nice and helpful

joseph b. | Overall Experience |
Clasificación:

I made many changes to my uhaul itinerary, and all the staff wrre wonderful in assisting me. Thanks.

Michael G. | First Impressions |
Clasificación:

Initially Went in just to get pickup truck. Ended up getting moving supplies and storage for one month. Will be using U-Haul again when I am moving at the end of my storage cycle

lonnie c. | Overall Experience |
Clasificación:

Extremely dissatisfied & offended by the disservice I received from U-Haul staff. The rude insults & discrimination were uncalled for. Can not endorse nor recommend to anyone. Thank you very little

PeyEe F. | First Impressions |
Clasificación:

Words cannot describe how helpful customer service was

Catherine M. | First Impressions |
Clasificación:

Cory is an excellent employee and representative of U-Haul. He is friendly, patient, helpful, and professional. I highly recommend this facility.

Xiao S. | Overall Experience |
Clasificación:

It’s a very good place to temporarily store your belongings with just one card for check in and out 24/7. Strongly recommend!

Abdikadir S. | Overall Experience |
Clasificación:

If I ever need storage u haul is the only place

Katie b. | Overall Experience |
Clasificación:

female worker at office counter. was super unfriendly!

Benjamin B. | Overall Experience |
Clasificación:

Great service and equipment. Easy to work with.

Laura W. | First Impressions |
Clasificación:

Everyone that helped my girlfriend and I were extremely helpful, professional, and polite.

Brendon O. | First Impressions |
Clasificación:

Great service.

Darlene P. | Overall Experience |
Clasificación:

Best experience I have ever had a moving/storage facility. The staff from the beginning to end was knowledgeable, polite and a delight to work. I would highly recommend to anyone.

linda g. | Overall Experience |
Clasificación:

This location and choice of storage space was perfect for our needs.

Alexa M. | Overall Experience |
Clasificación:

Service was slow. But employees were helpful.

Alicia S. | First Impressions |
Clasificación:

I appreciate U-Haul for providing me with storage for my things. Thanks U-Haul.

Elise H. | Overall Experience |
Clasificación:

Originally, purchased a 5x5 unit and realized upon arrival that I needed more space. The staff was accommodating and helped me transition to a 10x5. Great facility.

Julia P. | First Impressions |
Clasificación:

The man at the front counter was rude when I was simply asking if there was anyone else who could help me because my kids were in the car in the loading dock and my card wouldn't work.

Katherine H. | Overall Experience |
Clasificación:

Great storage experience

VAN H. | Overall Experience |
Clasificación:

Good overall but it’s very difficult to get a hold of the staff for help via the phone

diana g. | Overall Experience |
Clasificación:

All good except it smells awful. Air filtration NOT toxic fragrances would help.

Justin C. | First Impressions |
Clasificación:

Thank you for being accommodating after U-Haul's error in my initial booking for storage space!

Clifford A. | First Impressions |
Clasificación:

I’ll come to this location for all my Uhaul and storage needs

Stephen H. | Overall Experience |
Clasificación:

Very clean well organized and the staff was very friendly and professional.

Brittany P. | First Impressions |
Clasificación:

I was able to pick the truck up in a convenient location no hassle clean and gas ready truck customer service was great

Regina p. | First Impressions |
Clasificación:

The van and storage are well maintained

allison b. | Overall Experience |
Clasificación:

Will use again in the future! The guys here were personable and friendly!

Darlene P. | First Impressions |
Clasificación:

We came into U Haul after having a bad experience at Publuc Storage next door. The staff was friendly, and was very helpful. Whole process from renting to unloading was quick and easy. Thank you!

jeff k. | First Impressions |
Clasificación:

Person who helped me was super friendly and helpful!

SCOTT D. | Overall Experience |
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Was available when I needed it. Thank you.

Vanessa K. | First Impressions |
Clasificación:

She was quick , professional and helpful!

Latracha M. | Overall Experience |
Clasificación:

When I checked out I will still getting billed for days later so customer service at the desk need to pay a more attention. To make sure the heat check people out on May due date it's been a wonderful

Anthony h. | First Impressions |
Clasificación:

Customer Service was great. Keep up the good work

Eric W. | Overall Experience |
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Good value clean great location and helpful staff

Barbara H. | Overall Experience |
Clasificación:

If I ever needed a storage facility again this one would be my first choice. Always clean and always smelled clean. The people I dealth with were kind. I always felt safe and comfortable here. Thank y

lola j. | First Impressions |
Clasificación:

Every one was Cool

krag s. | Overall Experience |
Clasificación:

Great experience at a rough patch in my life. I’m a widow. My home burned and The Uhaul team couldn’t have been better: caring, professional and have earned my loyalty.

Mason M. | First Impressions |
Clasificación:

Staff was very friendly and accommodating!

Joseph R. | Overall Experience |
Clasificación:

no additional comments

bob r. | Overall Experience |
Clasificación:

Great Service!

GILLIAN R. | First Impressions |
Clasificación:

I began my storage rental yesterday and rented my truck from a different location .. the rep didn't tell me that I didn't have 24 hour access... so i have to wait until the morning to move my things

JUANITA H. | Overall Experience |
Clasificación:

No complaints

robert r. | First Impressions |
Clasificación:

The 2520 Como Ave location is fantastic from the heated bay for loading and unloading to the friendly and helpful staff. Public Storage who?

krista R. | Overall Experience |
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Had mice droppings all over our storage items. Fortunately we had most things in totes with lids. Nothing was damaged. There was a rodent box in the unit but it obviously was not doing the job.

justin l. | Overall Experience |
Clasificación:

People were easy to work with

ANTHONY V. | Overall Experience |
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No sign that mice got into my belongings, but the unit was full of mouse droppings when it was first opened.

Lauren O. | Overall Experience |
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UHaul has been wonderful to us across cities, however this location stands out for their service. Always quick, polite, and helpful!

diana g. | First Impressions |
Clasificación:

Pat (?) was very helpful, thorough and accommodating.

JOAN M. | First Impressions |
Clasificación:

Very able assistance from Jennifer, very easy to reserve just what I wanted online. I had previously used this facility for climate controlled storage of valuable furniture, etc. and it was great.

waleed s. | Overall Experience |
Clasificación:

I appreciate the 24 hour access

Anis T. | Overall Experience |
Clasificación:

I was overcharged one day of truck rental. Submitted a claim to manager never heard back. A rug got stolen from storage unit, no one bothers to review camera tape.

Melissa N. | Overall Experience |
Clasificación:

Great service!

Joe F. | Overall Experience |
Clasificación:

Very helpful and friendly staff.

mike B. | Reservation |
Clasificación:

I spoke with Brian and several other staff members, all of them were wonderful

DAVID K. | Reservation |
Clasificación:

Did hitch wiring instalation and rented a trailer. Great staff, great service.

Mark T. | Reservation |
Clasificación:

I was entirely impressed with the staff person who assisted me. She was attentive, polite, exact and efficient. You’ve got a gem of an employee there.

julie s. | Reservation |
Clasificación:

I rented 2 5x5 storage units for 3 months and a Cargo Van. The place is Super clean. All 8 staff I met were very caring and professional . Would rent there again for sure.

Nancy L. | Overall Experience |
Clasificación:

Very good and efficient process

kimberly B. | Overall Experience |
Clasificación:

There was no ramp to bring a cart down inside. You had to exit, re trigger the outside door and push your stuff up to your vehicle- on a slope. And the yellow stops made it hard to lower stuff.

Daniel C. | Overall Experience |
Clasificación:

With the exception of Corey, it seems the staff could care less.

Guled K. | Overall Experience |
Clasificación:

There has been $249 charge on my credit card after emptied my unit 6 days before the end of the month and notified them. it's been 10 days and I'm still waiting for my reimbursement.

David R. | Overall Experience |
Clasificación:

Thanks for the help!

Lanae G. | Reservation |
Clasificación:

I reserved a truck on 9/9/18 for Sat 9/29/18, weeks in advance email states it was guarantee however the day before I was to pick up the truck I received a call stating there’s was no truck available

Michael L. | Reservation |
Clasificación:

Everything worked out great. No further comments

Leah B. | Overall Experience |
Clasificación:

I really appreciated the customer service & facilities at this location. Very easy to use. The only change I would suggest is to have a trash bin on-site for customers to use when emptying the unit.

MARY J. | Overall Experience |
Clasificación:

All good.

patrice T. | Overall Experience |
Clasificación:

Everything was great. No complaints. Great people. Location is easy to find.

DEREK C. | Overall Experience |
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My rating I believe sums it all up, just an amazing place to securely store your most prized possessions. Thumps up for you guys!

ANNIE L. | Overall Experience |
Clasificación:

There was a TON of mouse poop in my storage unit. In contrast, I’ve had non-climate control storage units and no problems with mice. The lack of trash disposals is disappointing.

Mason M. | Overall Experience |
Clasificación:

No additional comments

Karina A. | Overall Experience |
Clasificación:

Waiting times were long and messages were not passed effectively. I called 24 hours in advance to get access to my ubox and the message was never received. Onsite staff fixed problem but still frustr

Gail C. | Overall Experience |
Clasificación:

The website needs to be simplified.

Nicole N. | Overall Experience |
Clasificación:

Very convenient for University students!

Theresa C. | Overall Experience |
Clasificación:

Clean, easy to navigate, friendly and helpful staff

Lynda R. | Overall Experience |
Clasificación:

This facility is always clean and the staff is very helpful.

Lynda R. | Reservation |
Clasificación:

Staff is very helpful and property is well maintained.

Nathan V. | Overall Experience |
Clasificación:

Thanks for all your help

casey b. | Overall Experience |
Clasificación:

I've rented storage units at your facility twice now and would gladly do it again.

Scott K. | Overall Experience |
Clasificación:

The only improvement that would be suggested is having more than one loading dock - perhaps north and south side. There aren't enough docks to move items in/out if it's a last/first day of the month.

Matt M. | Overall Experience |
Clasificación:

good

kevin M. | Overall Experience |
Clasificación:

People get goofy sometimes, but thats the nature of move-in season

Richard N. | Overall Experience |
Clasificación:

Excellent customer service and facility’

john b. | Overall Experience |
Clasificación:

I was taken advantage of because i was from out of town and computers were down at facility. I would never recommend to anyone

Gary C. | Overall Experience |
Clasificación:

Very nice facility

Krista M. | Reservation |
Clasificación:

The staff were friendly and quick to help me get set up. OF the multiple times I've used this location through the years, it's always been a smooth experience with really clean units.

Elissa F. | Overall Experience |
Clasificación:

We had a free 30-day storage rental with our truck rental, and everything was very smooth. Great location, great experience!

Jean D. | Overall Experience |
Clasificación:

Great experience- thank you!

CHAD C. | Overall Experience |
Clasificación:

Overall my experience was very positive. From the first day to the last the staff was always very helpful. The only reason I cannot say “excellent” is because of the mouse droppings in the unit.

Timothy L. | Overall Experience |
Clasificación:

Everything was clean and organized.

kyle w. | Overall Experience |
Clasificación:

I used the storage facility for 3 months, drove a 20 ft truck 400 miles, and used a cargo van for 4 hours one afternoon. The people at Uhaul were friendly and easy to work with!

hannah s. | Reservation |
Clasificación:

Since I have not actually used the service and you are apparently Charleston me for it. I am not "satisfied'. I called twice to change the dates and you tell me how was my service? I haven't used it

catherine d. | Reservation |
Clasificación:

Very clean facility, expert staff & easy acess. Perfect !

Diane N. | Reservation |
Clasificación:

I was downsizing my storage unit. Polite customer service, took care of my transaction quickly.

ronnie w. | Reservation |
Clasificación:

The facility was clean, and adequate for the amount of storage that I needed. The seemed fresh and clean, and the lighting was adequate, also it was not noisy.

julia s. | Reservation |
Clasificación:

Great facility, clean, organized, user friendly. Quick service with locker assignment and fair rates.

Kitrina B. | Overall Experience |
Clasificación:

Thank you.

SOWDA M. | Reservation |
Clasificación:

great customer service very helpful

Timothy L. | Reservation |
Clasificación:

Friendly and efficient service.

Richard c. | Overall Experience |
Clasificación:

Super nice facility and personnel!

BILL L. | Overall Experience |
Clasificación:

Very helpful staff

Stephanie J. | Overall Experience |
Clasificación:

No comments at this time.

michael C. | Overall Experience |
Clasificación:

We had only a small amount of time available to find a storage unit as the facility we were originally at was overbooked. This location was helpful and made the experience so easy!

Bradley T. | Overall Experience |
Clasificación:

None

Jerry R. | Overall Experience |
Clasificación:

I could not be more pleased with my experience at the U-Haul Storage Facility. The facility provided the storage I needed as I downsized and prepared my residence of 30 years for sale. Excellent!!!!

Katherine M. | Overall Experience |
Clasificación:

Some computer difficulties at the beginning- but staff was friendly and everything worked out!

GORDON B. | Overall Experience |
Clasificación:

Rats had obviously nested in my unit making themselves quite at home among the furniture, shredding wrapping paper to make nests, leaving hair and rat poop all over the place. Not what I been hopin

ann c. | Overall Experience |
Clasificación:

Thanks for all your help

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