Customer Reviews for U-Haul Moving & Storage at Hwy 24 E

3,043 comentarios

305 E 24 Hwy   Independence, MO 64050
(Across from William Chrisman Highschool)

(816) 461-7282

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 461-7282

305 E 24 Hwy
Independence, MO 64050
(Across from William Chrisman Highschool)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

KIRK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETHANY D. 
Clasificación:
5.0

It was a perfect experience Sam is very polite and is very good at what he does. Also very quick and efficient.

TASHA T. 
Clasificación:
5.0

Could have not been more pleasant. Nice staff and very personable.

steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAYLA M.  |  Overall Experience 
Clasificación:
1.0

Rachel the manager in the regional office she's a bitch

ALIJAH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON V. 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah a.  |  First Impressions 
Clasificación:
5.0

Pouring rain during pick up and return. Owner / Manager didn't let that slow down our process.

Terrence K. 
Clasificación:
5.0

Was great! Thank you!

JOY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALETHIA S. 
Clasificación:
5.0

Sam (I remember his name) is a great guy. He obviously works hard and is very helpful and obviously appreciative of his patrons. I'll always come to this location because of him and his service.

MICHAEL R. 
Clasificación:
2.0

The truck had ROACHES, I switched to another that had a broken knob for rolling down your window also food on floor . I didn't get a discount for the inconvenience.

BRENDA H. 
Clasificación:
5.0

very pleased.

VIRGIL H. 
Clasificación:
5.0

Nada

John D. 
Clasificación:
5.0

Sam and his team do an Outstanding job taking care of their customers...

JOHN K. 
Clasificación:
4.0

People were very helpful, and equipment was clean.

TAMRA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald L. 
Clasificación:
5.0

I never had any problems with my unit or company

jennifer g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Krystal Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

Staff was outstanding and very accommodating and helpful

Aaron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA S. 
Clasificación:
4.0

I ordered a 17' through the website. Received a call telling me neither the truck nor the location I wanted was available. Got a 15' truck instead, which ended up not being big enough. Had to make an extra trip to get the rest of my stuff, which since I moved an hour away is kind of a big deal. When I turned the truck in, I told the guy that the truck I wanted wasn't available and that the one I got wasn't big enough. He said you guys are getting rid of the 17' trucks and that's why one wasn't available. You should change the website to reflect that. It's incredibly frustrating to think I can get what I need online only to find out later on that I can't. I won't be using your website in the future and if it weren't for the excellent customer service I received from your staff in the store, I wouldn't be using you again at all based on this experience. Also, you should put stickers in the truck saying how many gallons of fuel the tank holds to make filling up easier.

Megan B. 
Clasificación:
5.0

The employee was very friendly and concerned about the trailer I was renting if it was large enough, great guy!!!!

RONALD G. 
Clasificación:
3.0

The location was far from my location for the equipment I was requesting. I wanted a 5x9 trailer with ramp. Supposedly the Independence, MO location was the only one available at the time. The web site showed one was available in Lenexa, KS. Had to drive an extra 20 minutes!

NATHAN S. 
Clasificación:
5.0

Everyone was very helpful & courteous. Facilities was very clean.

Marian B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dederian S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTHA R. 
Clasificación:
5.0

Can't complain at all. Great service always!!

Darrell R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

This is the best U-Haul dealership. So, I guess, the best way to put it is this; Sam and his staff are the best, period. I drive past multiple other locations for U-Haul just to use this operation. I will continue to go out of my way to always rent here because Sam and his staff are that good. This is the model for an outstanding dealership. Can not thank them enough.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIke G. 
Clasificación:
4.0

A decent amount of trash on back lot. Initial alarm key card didn't work.

RONALD V.  |  Overall Experience 
Clasificación:
4.0

The equipment and truck was clean and in good condition. Sam was extremely helpful and answered all my questions.. I would recommend this Uhaul location to friends and family.

CAROLINE J. 
Clasificación:
5.0

Fantastic customer service - outstanding!!

Gale B. 
Clasificación:
5.0

Sam you were the best thank you for all your hlp and support as this was a long storage rental. I look forward to possibly calling on uhaul in the near future service was great

BARABRA L.  |  Overall Experience 
Clasificación:
5.0

Really great facilities. Super nice employees.

Ladonna B.  |  Overall Experience 
Clasificación:
5.0

The man who was working was very nice, and approachable. He carried the ready to go boxes inside for me, and was generally knowledgeable and friendly.

Kimberlee U. 
Clasificación:
5.0

How about not jack your prices up just because it's a weekend. I got the smallest truck and still paid 500! Only for 2 days! That's crazy! Few years ago I rented the biggest truck and only paid 200 some. Pricing is outrageous.

Kenneth S. 
Clasificación:
5.0

great and helpful crew

Larry S. 
Clasificación:
5.0

N/C

MARY R. 
Clasificación:
5.0

They always have what I need, when I need it, and the service is friendly.

TOMMIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin G. 
Clasificación:
1.0

They failed to timely check in the trailer and overcharged me $148.50. The manager told me I could return the trailer after hours, and they would check it in the following morning. They did not do that and simply hit my credit card for $148.50 in additional rental fees for days when the trailer was parked at their location. Very poor performance. I took photos of the trailer when I returned it. That photo evidence spares me being stuck with the $148.50 of rent for days I didn't use the trailer. I did get a refund approved by U-Haul customer service today. I don't recommend this location.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL N. 
Clasificación:
5.0

Very helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.

Tammy L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERECE J. 
Clasificación:
4.0

The truck had not been cleaned prior to my pickup time. However the U-Haul person who checked me out noticed it himself and told me there wouldn't be a cleaning fee when the truck was returned. Otherwise the truck was in good condition. I had no problems with it. Customer service was excellent. Employees were attentive and friendly to everyone who came in.

RONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PENNY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ebony H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie I.  |  First Impressions 
Clasificación:
5.0

Easy drop off

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE B. 
Clasificación:
5.0

Both staff members that I delt with were knowledgeable, fast and friendly. I highly recommend this location.

JAMES H. 
Clasificación:
4.0

The service was great. Price felt expensive.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane C.  |  Overall Experience 
Clasificación:
5.0

Very good/clean and customer service was amazingly nice and Courteous. Would highly recommend.

Terrie T. 
Clasificación:
5.0

Sam was always helpful. Thanks

theaoudoshia s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob M. 
Clasificación:
5.0

Everything was smooth

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA F.  |  Overall Experience 
Clasificación:
3.0

I was charged twice for the same rental, from two different locations. I only rented one trailer.

JERED M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

garvin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joni F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
5.0

Sam gave excellent customer service

PHYLLIS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent W.  |  Overall Experience 
Clasificación:
4.0

Two issues- I thought I selected a location that according to U-Haul website offered one month free rent. Was told by attendant they don't do that. Second- was a good amount of trash on road by storage unit.

RONALD V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELA D. 
Clasificación:
5.0

Manager very helpful. Had my equipment ready, in and out quickly.

Dennis M. 
Clasificación:
3.0

When we got in the van, marijuana smell was so strong There was even a joint in the cigarette lighter, there was also an empty can of energy drink on the passenger side. I don't think anybody clean and look at the van before we rented it, I had a headache from the marijuana smell the whole time we were in the van

Jeffrey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason Z. 
Clasificación:
5.0

I have to drive 20 miles out of my way because the pickup location was changed by UHaul. Very frustrating since I had a "reservation".

VINCENZO B. 
Clasificación:
5.0

Easy and professional

JOSEPH A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEANNE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Myeisha L. 
Clasificación:
1.0

Original order was correctly placed than half of the assignment disappeared. Two weeks late for delivery. U-Haul did not have trailer available for the subcontractor movers to pickup the U-Haul box. So the movers had to wait a few hours. U-Haul team member dropped the U-Haul box upon retrieving box with fork lift. This resulted my furniture and boxes being scattered. They never apologized.

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ramona p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander Z. 
Clasificación:
5.0

Sam was great & very friendly

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary T. 
Clasificación:
5.0

Great experience thanks. The staff was quick to get me a truck and very helpful. Thanks.

DAVID T. 
Clasificación:
2.0

make the online returning easier

maya T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly M. 
Clasificación:
5.0

The employee that helped me return my equipment was very friendly and personable. Made the experience very good.

Vu L. 
Clasificación:
5.0

This location is clean and the customer service was great. The older guy behind the desk was nice and appeared to care about his job and making sure we had what we needed for a successful move! They were out of the 15 foot truck I was looking for so maybe booking sooner in advance would be helpful for other people but we managed okay with the 10 foot one just was harder without a ramp!

NICHOLAS M. 
Clasificación:
5.0

Sam was very patient and explained operations very clearly.

Randall S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
5.0

Couldn't meet a nicer owner/operator

JAMES K. 
Clasificación:
5.0

Super Friendly would rent from again!

Robert R. 
Clasificación:
5.0

This location is my PREFERRED location in the KC area.

ELROY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anil S. 
Clasificación:
4.0

The equipment was clean, and the store was also clean and organized. The representative I spoke with on the phone was friendly friendly and helpful. However, the manager/owner was not very pleasant.

SAMI A. 
Clasificación:
5.0

I have rented trailers here a few times Sam and the Crew always do a great job

LOREN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN DALE W. 
Clasificación:
5.0

Sam is awesome! I have rented from Sam previously and he is always professional and thorough. This is the standard you should expect.

John D. 
Clasificación:
5.0

Everything about my MO experience was excellent!!

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA F.  |  First Impressions 
Clasificación:
5.0

My original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20' truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.

KAREN W.  |  First Impressions 
Clasificación:
3.0

My wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.

MELISSA K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G.  |  First Impressions 
Clasificación:
5.0

Sam is fantastic! He was extremely friendly and helpful at all times!! Thank you so much for making my move so much less stressful, Sam. I appreciate it so much!

Jeremy T.  |  Overall Experience 
Clasificación:
5.0

excellent customer service

Chad H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia I.  |  First Impressions 
Clasificación:
4.0

The only this I didn't like was the fact that if you rent under a month, you don't get some of your money back! That needs to change! The storage & staff were great. We rented for only 2 weeks and should have gotten half that back in my opinion. Why would you keep all payment if only for 2 weeks. That's my only complaint!☹️Thank you Uhaul!!

Ava J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla B.  |  First Impressions 
Clasificación:
4.0

A little concerned about the stragglers, but no troubles at this time.

Dana S.  |  First Impressions 
Clasificación:
5.0

Sam is great. He's always helpful and courteous.

DONALD K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Wallace A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela W.  |  First Impressions 
Clasificación:
5.0

Very professional and polite

Bo C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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