Customer Reviews for U-Haul Moving & Storage at Hwy 124

3249 comentarios

2040 Scenic Hwy N   Snellville, GA 30078

(770) 736-4992

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 736-4992

2040 Scenic Hwy N
Snellville, GA 30078

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Always very professional

JAMES K. 
Rating:
5.0

Nothing everything was great

LATISSIA B. 
Rating:
5.0

The only thing I noticed was the passenger side tire keep going down

FEMIE W. 
Rating:
5.0

We had a great transaction. We will rent another trailer this Friday. I enjoyed the ease of 24/7 returns. The agent was great explaining the installation!!

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

it all went well except for the pouring rain.

DAVID W. 
Rating:
5.0

Had an overall great experience with this transaction.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

DENIECE M. 
Rating:
3.0

Too expensive. 79 cents a mile. Had the truck for $60 for 48 hours. They want to charge you if you use the hand truck or pads (but I didn't do that). $28 insurance and which I understand to put the gas in as you received the truck. So, just for the truck, it cost me $245. Never again. It's cheaper to hire a moving company

SUSAN M. 
Rating:
5.0

Folks there are great!

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
3.0

I was told the location where I should pick up the truck. The next morning it was changed. I requested an appliance dolly. The location did not have one! I needed it to move a refrigerator. The truck seemed to have a little play in the steering so it was not easy to drive and I had to drive it over 400 miles. The truck had not been cleaning out completely. They was trash left it the truck.

Phil L. 
Rating:
5.0

Customer did not leave a comment.

DARRELL C. 
Rating:
4.0

Customer did not leave a comment.

JUDITH M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL P. 
Rating:
5.0

Customer did not leave a comment.

Lance R. 
Rating:
5.0

Customer did not leave a comment.

SHAJI M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Could not ask for more. It was great

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

TOMMY P. 
Rating:
5.0

Uhaul should have a 1 week lost and found grace period.

VERONICA H. 
Rating:
5.0

Team was prompt, attentive, and swift. No problems here.

Stevie G. 
Rating:
5.0

Customer did not leave a comment.

AMILCAR L. 
Rating:
5.0

Prompt, helpful staff were there when I picked up the truck, and then when I dropped it off.

JON C. 
Rating:
5.0

Customer did not leave a comment.

LEE C. 
Rating:
3.0

The billing and communication is not what i expected. I would not recommend based on that since everywhere you look a new storage cluster is being built.

Clarence A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARRICK C. 
Rating:
5.0

No improvements needed

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Great customer service. Thank you.

Charles R. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
2.0

Customer did not leave a comment.

BRADLY G. 
Rating:
5.0

Excellent customer service. Thank you so much

MICHAEL G. 
Rating:
4.0

Jacob and Corey are awesome.

BRITTANY B. 
Rating:
5.0

Great guys. Service was exceptional.

Winard P. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

First truck we received was dirty and reeked of cigarettes. We were given a different truck thankfully. We had reserved an appliance dolly but we were told “since no one returned any last night, all we have is a utility dolly”

REBECCA K. 
Rating:
4.0

Though I had to keep the vehicle longer. I just wish I was told that I would be charged for the dolly daily.

NIKOS R. 
Rating:
1.0

Please make sure the customers is informed in writing that there is a 1 hour window in which you must show up to pick up your vehicle or your reservation is canceled. This was not told to us and when we got there our vehicle was released. This cause major issues because we were moving and needed the right size vehicle. In addition the original vehicle we were given had a transmission issue and when I put it in reverse it kept going forward and almost crashed into another you are vehicle. The general manager there was horrible he could care less that our vehicle was giving away he made a bunch of excuses is specifically because of him I will never come back and I will make sure none of my friends go back either. This was absolutely the worst experience I've ever had renting a vehicle

TRACY P. 
Rating:
1.0

No good service! Even they charged too many free

KEVIN N. 
Rating:
4.0

Customer did not leave a comment.

TARVAS J. 
Rating:
5.0

Customer did not leave a comment.

CORRINE W. 
Rating:
4.0

Customer did not leave a comment.

Emma B. 
Rating:
4.0

Customer did not leave a comment.

MARRICK C. 
Rating:
4.0

Customer did not leave a comment.

PENNY O. 
Rating:
5.0

Customer did not leave a comment.

Seth E. 
Rating:
5.0

More space in the store. Too cluttered.

TERRI M. 
Rating:
5.0

After a very long weekend and calling the help desk, by the way was terrible over 1 hour waiting and over 1 hour waiting for services, staying up late and nothing being done with road side assistance. Then using the digital call that was ridiculous, i was not contacted and I had to try 3 times before anything occurred and none of this information was related to the facility. I had to talk to the manager and he said I had to call road side again to get any help. If it was not for the kind assistance from Christian Ricketts, he was a life saver and helped me saving me stress and depression. He really did far more than he should have and I think he is a valuable member and a positive light after this whole endure. In the end I was helping my daughter a military member who serves our country and I did not receive any help until Christian took it upon himself to help a mother in need.

Rebecca M. 
Rating:
5.0

Trailer stop and turn signals worked on trailer but not tail lights. I didn't find out until it got dark. Trailer was clean, but as far as maintenance the lights need to be fixed. I reported this issue when I returned the trailer.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

IBSA O. 
Rating:
5.0

Nothing. Everyone was friendly, professional, and helpful.

Maya P. 
Rating:
5.0

Customer did not leave a comment.

Maureen E.  |  Overall Experience 
Rating:
5.0

Thank you for your service.

OLA S. 
Rating:
4.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

MELKAMU D. 
Rating:
5.0

Van was very clean

Kevin A. 
Rating:
4.0

Customer did not leave a comment.

CHERYL A. 
Rating:
5.0

Customer did not leave a comment.

ESHETU W. 
Rating:
4.0

Update photos on the equipment verification process to show most recent condition of equipment instead of the photos of the equipment when it was new. This makes the process too difficult for the customer because we have to dispute most photos and take current photos before leaving the lot. This is not ok for the customer to do the work and not get compensated for it. Thanks!

LESLIE M. 
Rating:
5.0

Customer did not leave a comment.

MAYTHAM A. 
Rating:
5.0

Customer did not leave a comment.

RODNEY JEROME W. 
Rating:
3.0

The truck was filthy, and in a pandemic I'd expect better. Thankfully we came with wipes and sprays. We definitely brought it back better than we picked it up.

Rikesha F. 
Rating:
5.0

Great customer service. Very nice employees

SANDY C. 
Rating:
3.0

Completed everything online and still had to provide documents; repeating information already provided. It a good experience since the Employees were friendly and courteous.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Eelaeng S. 
Rating:
5.0

Passenger's window handle was broke and the radiator indicator was on

SAMUEL W. 
Rating:
5.0

They were so helpful with selecting and attaching the correct hitch. Very pleasant. Easy to use location.

BRIAN V. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
4.0

The truck i rented should have a step up to get in and out. I am short and have arthritis in my hip and getting in was challenging but getting out I almost did a face plant on the ground. Other than that I was pleased with the truck.

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

Allen S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alden J. 
Rating:
5.0

My only issue was I wanted the trailer for 24 hours, instead they put it to be returned by 6pm the same day on Sunday. I didn't know that until i brought it back well after the 6 o'clock mark and was off course charged extra.

JOHN A. 
Rating:
3.0

Work in customer service skills

David B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
3.0

Customer did not leave a comment.

Gina H. 
Rating:
5.0

Customer did not leave a comment.

HECTOR C. 
Rating:
5.0

Customer did not leave a comment.

Miri P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

JANE E. 
Rating:
5.0

Very friendly. Facility was clean and well organized. No issues at all.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

SHANNAN S. 
Rating:
5.0

I've been a customer for 5 years and I never had any problems with the staff or the facility. If you pay your bills on time

JOSEPH J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannan S. 
Rating:
5.0

If a client puts in a percentage of gas more then normal and well kept vehicle given ,.uhaul should give back a percentage discount aswell for next Rental.

VERONICA H. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
2.0

The 26' truck was not brought out to be checked out. We rented a dolly and no one at Uhaul checked to see if the dolly was in the truck. My husband had to maneuver this 26' truck out of a tight parking space in a busy lot. We get all the way home only to find out there was no dolly so I had to go back and get it. They did not even load it in my car, basically just handed it to me. I am a 59 year old woman with a bad heart. I was now supposed to lift this dolly up and get it in my car by myself. I was also verbally abused by another customer in the lot as I sat waiting while my husband tried to get the truck out of the parking space without hitting anything that was around him.

JEFFREY J. 
Rating:
4.0

Customer did not leave a comment.

OLLIE H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

The owner was very accommodating and got me in and out within minutes

NICOLE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERTO S. 
Rating:
5.0

Customer did not leave a comment.

ADELINE C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
5.0

Customer did not leave a comment.

RENEE D. 
Rating:
3.0

Customer did not leave a comment.

ELIJAH C. 
Rating:
4.0

I appreciated the assistance with attaching and detaching the equipment to the hitch.

JORDAN F. 
Rating:
5.0

Excellent customer service!!

JEFFERY M. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
3.0

I just didn’t like that it took them a week and change to realize I moved out my unit & tried to charge me plus added a late fee .

Jodi E.  |  Overall Experience 
Rating:
3.0

No place to park. All the workers cars were blocking the loading docks. That made it very very difficult to load a 10-ft truck.. Also no one showed us were our storage room was. They just gave me a piece of paper and highlighted it.

Audra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyesha F.  |  Overall Experience 
Rating:
2.0

The second unit - which I had booked online - had no lock inside as promised according to the rep. When I went to the office, I realized I needed an additional (3rd) unit. The rep decided it was more important for her to sell me my third unit and THEN charge me for a lock, rather than to inform me that I would get a free lock if I stood there and booked the unit online. She knew it and decided not to give me that option. Even when I mentioned it after the sale. Bad business.

ANTOINETTE E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L.  |  First Impressions 
Rating:
3.0

Just about every time i went into this storage place it smelled like a dead rat. i'm not sure what is being done about that but the smell is enough to make you want to puke. the staff are very nice however i didnt appreciate knowing there was a possibility mice were running through my things. i had the wings of a dead cockroach when i removed my things from storage. that did it for me. :(

Andrae V.  |  Overall Experience 
Rating:
3.0

It smelled like something rotten by the enterence. The u-haul truck I rented was in bad shape. Broken side mirror and attached with a duct tape and that is a security concern. I brought it up to one of the employee. He was a nice guy and took care of it right away.

Ilham P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP B.  |  Overall Experience 
Rating:
5.0

i ALWAYS HAD GREAT SERVICE FROM GREAT STAFF MEMBERS.

PIERRE N.  |  Overall Experience 
Rating:
5.0

I moved from New York in 2004. I had 3 storage units. I had a hard time financially but was able to maintaine my storage units. After almost 17 years of storage I decided to clear out the units and go through my stuff and be a blessing to someone. Thank you for securing my belongings all these years.

PATRICIA A. R.  |  Overall Experience 
Rating:
1.0

If there were a star rating below 1 I will rate it as that. This storage facility have no type of loading and unloading space. Every time I went there were no parking, there was always an odor very horrible, it smelled like death. The employees there seem to be all young and playful (speaking only on the young ladies). I will never deal with U-Haul storage again...

Machele G.  |  Overall Experience 
Rating:
1.0

Called in to get 10x15 - said they had one. Get there and they only have 2 10x10s so I rent both. Get up to the units and they're both 5x10s - this was a Monumental waste of time!

Tisha R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

wilecia g.  |  Overall Experience 
Rating:
5.0

The staff explained everything clearly and left none of my unanswered

William P.  |  First Impressions 
Rating:
5.0

The staff at this facility was AMAZING!!!!! They helped me with everything I needed and asked for.

Machele G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kozman s.  |  Overall Experience 
Rating:
5.0

Taken care of efficiently and effectively! Very knowledgeable staff!

Tamara D.  |  First Impressions 
Rating:
5.0

Easy in and easy out no issues even if I was late on my payment they were never rude and I respect that this crisis has people unable to pay on time not because they are irresponsible but because there is no money at times.

Michelle E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Van D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHANNRELL S.  |  First Impressions 
Rating:
5.0

Very convenient, workers helpful and friendly, overall unit was kept clean

ellen s.  |  Overall Experience 
Rating:
5.0

I was sad to leave, but, life happens. After more than six years with a storage unit, it was time. My experience was nothing short of awesome. The staff was always friendly, professional and knowledgeable when I needed them. Wishing you all the very best.

NEDRA N.  |  Overall Experience 
Rating:
1.0

During a pandemic and financial hardship of job loss uhaul helped with just delaying a payment in 30 days...unlike every other company that gave much more time.

Tarsheem T.  |  Overall Experience 
Rating:
5.0

THIS STORAGE FACILITY IS HEAD OVER HEALS ABOVE A DIFFERENT FACILITY WE RECENTLY USED. Thank you for the clean facility!!

Ronald W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID L.  |  Overall Experience 
Rating:
2.0

I am wondering why I paid for climate control when everything had MOLD! Make sure to get the insurance......

Ryan o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inels B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gino S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron B.  |  First Impressions 
Rating:
5.0

This facility is great - clean, convenient and friendly.

Greg O.  |  Overall Experience 
Rating:
4.0

only comment is that the area to move trucks around is pretty tight for a novice.

Ronald W.  |  First Impressions 
Rating:
4.0

The only thing was, some guys called me to ask, if I had two storage units. I said yes but when I came back to the storage, they had cut off my lock, and nothing was on my unit 1605. Thank goodness nothing was missing. But that was a big time error!!!! They removed my lock and did not replace it. I told them that I had the two units? Big Mistake!!!!

Valerie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louise b.  |  First Impressions 
Rating:
5.0

Great location, staff and facility.

Greg O.  |  First Impressions 
Rating:
3.0

Only hiccup was moving out and not having 24 hour access that I paid for immediately available to me which caused me to have to pay for a extra day for movers and truck.

jeffery r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josius t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quinndricka C.  |  First Impressions 
Rating:
4.0

The hours of access are not the best. Additionally I don’t rate excellent because I believe there is always room for improvement!

KEVIN H.  |  Overall Experience 
Rating:
5.0

Thank you

Jaqueline H.  |  Overall Experience 
Rating:
1.0

Georgia location was great but when I picked up my U-Haul truck and Virginia it was horrible they did not charge for the hitch they put the wrong name on my account thenI had to come out of more money the experience was the worst I've ever imagined I did not like the fact that I had to pick up the U-Haul in one spot and go all the way across town to pick up the hitch I hope no one never have to experience the Heartbreak that the stress level that I experienced during my move.

Paulette S.  |  First Impressions 
Rating:
5.0

Loading/Unloading dock at the perfect height. The furniture carts incredibly helpful and convenient. The facilities immaculately clean. The elevator conveniently located and a great size. Great experience!

Dave V.  |  First Impressions 
Rating:
2.0

The morning staff ladies and gentleman were pleasant and eager to help. The afternoon crew seemed bothered and short tempered. I had to call customer service just to get an answer to a general question because the guy who checked me out was irritated and dismissive. I won’t use this facility again.

Edmony C.  |  Overall Experience 
Rating:
5.0

Very Professional & inviting atmosphere. We are glad we picked this facility.

Nelson B.  |  First Impressions 
Rating:
5.0

Great

akeveya S.  |  First Impressions 
Rating:
4.0

Prices are too high!

Denise D.  |  Overall Experience 
Rating:
5.0

GREAT EXPERIENCE

Kimberly B.  |  Overall Experience 
Rating:
5.0

Everything was great!! Thank you

Jennifer G.  |  Overall Experience 
Rating:
5.0

UHaul employees were prompt, efficient, and went out of their way to provide two storage units close together, and they made sure that I was comfortable with my rentals. Top notch people!

Frank R.  |  First Impressions 
Rating:
5.0

Accommodations were clean, staff was professional, service was good

Yvonne P.  |  First Impressions 
No reviews have been submitted for this location.

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