Agent Rio very rude and aggressive.Anthony B.
Customer Reviews for U-Haul Moving & Storage at Hwy 124
Snellville, GA 30078
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
no commentsDurrant B.
Made an after hours dropSimon C.
El cliente no dejó un comentario.Ashton F.
The only issue we had was that we had reserved an appliance dolly (which we really needed) and when we picked up the truck, this location had no appliance dollies (and did not offer to try to locate one for us).Dwight L.
El cliente no dejó un comentario.andrea H.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.Yakob A.
The truck was nasty it was rattling shaking and I ordered the big dolly with the straps they told me when I made the order it was fine when I arrive they didn't have one. Awful placeTERRY T.
Make sure blinkers and brake lights are n working order.steven R.
Great experience from start to finish.Randall S.
Micky was great! He was quick and explained everything.ROCHELLE D.
El cliente no dejó un comentario.Wesley H.
El cliente no dejó un comentario.Jacory C.
The rental process was very easy. however my iPhone wouldn't access the location but the inside agent took great care of getting the rental completed for me.RUFUS B.
The gentlemen that helped me recieve and return the uhaul made the entire experience very efficient and I was extremely happy with his customer service. I would recommend this uhaul location solely for the customer servicephillip N.
El cliente no dejó un comentario.Ray D.
El cliente no dejó un comentario.DASHARN B.
El cliente no dejó un comentario.rosesaletha S.
El cliente no dejó un comentario.Bruce L.
El cliente no dejó un comentario.Benson I.
Vehicle not loaded with things we requested such as Furniture dolly and moving blankets. I was told I could pickup the truck at 8:00, they open at 9:00 so that didn't happen. Ended up having to stand in line even though I done everything online. They completely dropped the ball..Henry P.
The van needed oil change which was overdue.samuel O.
El cliente no dejó un comentario.JEFFREY V.
I was charged double on safe move, on rental fee and on pad rental. I call the store at 5:18pm and told the yall lady I'm running behind she said it's ok as long as you get it back before 7am the next morning. I had the truck back at 9:10pm and it was due back at 8pm so just a little over an hour they charge me like I had the truck 2 days. They closed at 8pm so I would have had to check it in under the green tent anyway. If I had gotten the correct information when I called I would have made sure it would have been exactly 8pm. The girl assured me I wouldn't be charged and she would more take my account. High way robbery. I filled the tank back on up and mileage right exactly right so they had to find something to charge me for. That is unbelievable. I should have really kept the truck 2 days as they charged me. Really sad.NICKIA T.
El cliente no dejó un comentario.mark L.
El cliente no dejó un comentario.consula R.
El cliente no dejó un comentario.Adetokunbo A.
Extraordinario servicio al clienteEVAN F.
El cliente no dejó un comentario.CHELSEA R.
El cliente no dejó un comentario.Xavier L.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Emily G.
El cliente no dejó un comentario.Chris W.
El cliente no dejó un comentario.Annette W.
Very courteous and helpfulDeloris C.
El cliente no dejó un comentario.David U.
El cliente no dejó un comentario.Carey H.
El cliente no dejó un comentario.YOLANDA R.
El cliente no dejó un comentario.Steve D.
El cliente no dejó un comentario.ALBERT S.
El cliente no dejó un comentario.Paula B.
El cliente no dejó un comentario.James T.
Excellent serviceWilliam V.
El cliente no dejó un comentario.Eduardo P.
El cliente no dejó un comentario.Michael D.
Pick up and drop off associates were professional and friendly.Aileen A.
El cliente no dejó un comentario.Robert M.
Employees are too moodyMARTIN K.
El cliente no dejó un comentario.clinton L.
There were mechanical issues the alignment was completely off once you get up to 40 mph. And the starter on the car is going out he had to crank it at least three times to get it to start.Joshua K.
Clean trailer before issue to customer. Honor price quote. Honor changes to price quote. This location had the most disarrayed and unsafe lot that I've seen at Uhaul. I filed a separate complaint in reference to my recent horrendous experience with Uhaul.Mike S.
El cliente no dejó un comentario.Ed B.
El cliente no dejó un comentario.Oneil T.
The service was great. Everyone was nice but the truck I rented had a lot of dog hair in it and smelled like smoke. I would suggest they vacuum vehicles after they are returned. If I didn't have something urgent to do I would not have accepted the vehicle.LaWanna L.
All very good! I look forward.to doing business there again.ADAM D.
Renting again soonSteve D.
El cliente no dejó un comentario.brijraj D.
El cliente no dejó un comentario.EDDY P.
El cliente no dejó un comentario.Norris E.
The sign outside said to stay in the vehicle during business hours and to wait for personnel...nobody came to help me check out.Lynn S.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Verlence H.
El cliente no dejó un comentario.Yendia T.
El cliente no dejó un comentario.Yvana E.
El cliente no dejó un comentario.Frank H.
Good servicesReggie T.
Air up all tiresChris M.
You are doing great alreadyCHUK L.
Have more employees on hand. One person can't possibly be enough to ensure each customer is helped in a timely manner. The gentleman that was there was doing his best to keep up with the work load. He really could have used an extra person on duty.Sherri T.
Everything was good and check in/out was quick with phone.Anthony W.
Rodrigo went above and beyond to help resolve a misunderstanding. Make sure he's on the clock and customers will have a great experience.DENVER S.
The mobile phone service was not working so it took extra time renting and returning when I could have went directly inside had I known.Catogna V.
El cliente no dejó un comentario.ELIZABETH W.
returned the truck after hours, however I was charged for driving 56 miles when i'm actually I o my drive 25 miles. I will call the location in the morning to dispute the charges for the mileage. The truck my need to be recalibratedNoel H.
El cliente no dejó un comentario.Jeannette R.
Have at least two people available to show you how to use all the cool features available on your trucksDebora G.
El cliente no dejó un comentario.Cindy L.
They really do much sure i have a pick up truck to drive even when im lateDerreck M.
El cliente no dejó un comentario.john C.
trailer was not swept out when picked up. Only received half of the packing blankets requestedClaude A.
Make sure the vans are clean when renting also make sure the price the customer was told over the phone matches when returning the van. I was told one price than got over charged and didn't even drive the milesChiquita M.
I was overcharged and no one has yet reached back out to me .Janiece S.
El cliente no dejó un comentario.Frank H.
Better customer service. Service personnel don't like to come from behind the counter to help customers.KENNETH N.
El cliente no dejó un comentario.BRIDGETT L.
The team there was on point and extremely knowledgeable of their business. PROFESSIONAL!!!!wakil o. | First Impressions
El cliente no dejó un comentario.pamela P.
All good, you have excellent customer service skills.Thank you.Shawn C.
Everyone was professional and treated me with respect addressing my moving need. Thanks for a good experience!john M.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.JIFAR J.
El cliente no dejó un comentario.VICKIE J.
The check in was horrible and I was not shown my unit. And overlookedADRIAN M. | First Impressions
Miledge fees are to high, maybe .99 per every 2 miles (SMILE), but seriousJennie S.
El cliente no dejó un comentario.Timothy M.
The equipment was clean. The vehicle steering wheel kept pulling to the left. There is a burning smell and the brakes need to be changed. I felt very scared driving the vehicle.Renelly B.
Fish fear me. Women fear me. Men turn their gaze away. As I walk no beast dare make a sound. I am alone on this barren Earth.Nathaniel S.
El cliente no dejó un comentario.KERRY T.
The inside had a bunch of soil that I had to sweep out. Other than that, it was a good experience. I traveled about 650 miles and got about 8 MPG at 65-70 MPH up the east coast.Jerry Z.
El cliente no dejó un comentario.Thurman M.
El cliente no dejó un comentario.james h. | Overall Experience
When my rental ended. I was told that I could 9t get a credit for the unused time. It's amazing how companies like your can prorate on the way into service but not on the way out. I wish the politicians would put a bill into law that forces payments for prorated services, You screw a lot of people and its greed. Since it not regulate you purposely profit and screw the public. For that reason I rate your service a poorAnthony A. | Overall Experience
El cliente no dejó un comentario.Dorothy L. | First Impressions
Everything was as to be expected easy quick and efficientMujahid A. | First Impressions
El cliente no dejó un comentario.Naikiya C. | Overall Experience
The customer service is amazing.Janine l. | First Impressions
El cliente no dejó un comentario.Wayne W. | Overall Experience
El cliente no dejó un comentario.Kenneth J. | Overall Experience
They kept increasing my rent for my storage every couple of months. And everytime I called trying to speak to the manager, he was never there. I even left messages for him to call back and he never did. I've dealt with many U-haul locations from Florida to Georgia and this location left me with a bad taste in my mouth.SHANNRELL S. | Overall Experience
Overall, I was very satisfied. However, I came after hours and my key card did not work. I had to call the number located on the box for assistance. Deidre DardenDeidra D. | Overall Experience
El cliente no dejó un comentario.Chyvonne B. | Overall Experience
El cliente no dejó un comentario.Judy H. | Online Move In
El cliente no dejó un comentario.ALEXIS C. | First Impressions
HorribleSierra B. | Online Move In
El cliente no dejó un comentario.Kim P. | Overall Experience
The layout of the parking area is designed in such a way that it prevents people from having the sufficient space to maneuver their vehicles for loading/unloading. The staff was neither rude nor welcoming but somewhere in between. They interact with customers with indifference.Cristina L. | Overall Experience
El cliente no dejó un comentario.Laytoya V. | Overall Experience
El cliente no dejó un comentario.chudney m. | Overall Experience
I always use U haul storage and always will. I really appreciate the inside storage. It's nice, clean, and safe. G.L.GREGORY L. | Overall Experience
El cliente no dejó un comentario.carolin w. | Overall Experience
El cliente no dejó un comentario.DEIDRE J. | First Impressions
The staff is not helpful and friendly at all. They actually made me hurry to get my things out sooner. I know this will probably not be acknowledged but some serious training needs to be administered ASAP. Standing behind the counter and saying you don't know about anything you are asked is a terrible business model. I would not hire one person working there.GERSHOM W. | Overall Experience
They charge you to much and for everything!Eugienia P. | First Impressions
Nice facility and the staff are super helpful and a pleasure to deal with.Mary C. | Overall Experience
El cliente no dejó un comentario.OMRAJ N. | Overall Experience
I am a very upbeat, older person with a positive outlook on just about everything, and it has always been a pleasure to have that same energy reciprocated by the staff at the 2040 Scenic Hwy, Snellville, GA location! Sincerely, RSRebecca S. | First Impressions
El cliente no dejó un comentario.Latoya F. | First Impressions
El cliente no dejó un comentario.Raegine N. | Overall Experience
Night crew was great on 9-16-2021 after 6pm.Dwayne N. | First Impressions
I started renting here about 2008 so it's been 13 years. Over that time this facility has changed from being clean and well run to being dirty (especially at the loading dock). There is also a stink inside the facility that covers about 1/3 of the downstairs which has been present at least for the past 4-5 months. Something is inside one of the units that indicates decay of some type. The managers don't seem to be concerned. I was also promised security to the facility in the beginning, but that no longer applies. The door is always open and my access card is no longer needed. Access to the loading dock is usually limited to only one vehicle on the steep side because U-Haul trucks are parked too close to allow a second vehicle to back up to the dock. It's a bad situation to need to be there and not be able to pull a vehicle close. The high tent installed to accommodate returning rented trucks is too close to the turning point where you need to circle near the loading dock. If a vehicle is parked in one of the spaces on the corner of the loading dock, it makes it nearly impossible to pull a pickup truck through. Bottom line is this is a poorly run, badly maintained, and improperly designed facility. I would not rent here again. There are several other options in the area which are all better.CHARLES F. A. | Overall Experience
Since 1986 I've been a member of U-Haul I have always had Exceptionable help From any U-Haul storage employee. I have been able to save my things in U-Haul storage and they have always been courteous on the phone or in person I really appreciate everything Uhaul storage does for me thank you so much and I will use you in the future.KATHERINE S. | Overall Experience
The staff was not helpful when I needed assistance. I needed to contact the main office for an issue and the staff did not help me at all. 3 of them sat behind the desk and did nothing. I always use u haul, but this made me want to go elsewhere. I will not use this experience to make that call but this was the worst customer service I have had I a while.GERSHOM W. | First Impressions
El cliente no dejó un comentario.Michelle M. | First Impressions
El cliente no dejó un comentario.ANGELIQUE F. | Overall Experience
The young man who reserved my unit was friendly, professional, and helpful. However, the young lady who checked me in was indifferent, unfriendly and unengaging. She neither smiled nor thanked me for my service. Additionally the office area is much too cluttered and hazardous and the loading dock platform had jagged something or other hanging around the edge in some areas and there were loose rocks in the parking lot near the front, which one of my helpers almost tripped over. These issues lower the rating considerably for my experience and made me reconsider using the more professional, safer, and convenient higher priced Extra Storage Space.Doris W. | First Impressions
Rodrigo (Mgr) and his entire team was amazing while I had my unit there for almost two years. Rodrigo went above and beyond for me and my family after we lost everything been owned in a apartment fire... I can not thank him enough, you never where or who you're blessing will come from or though. Be kind, be grateful, be compassionate their is someone going through something worse than you are. So, I sincerely thank Rodrigo and his team for a job well done.Nicole G. | Overall Experience
El cliente no dejó un comentario.Margaret F. | Overall Experience
El cliente no dejó un comentario.Rita R. | First Impressions
I don't trust your auto pay system … I have been charged late fees when funds were in my account for the month of July! I now will call every month to make sure it is done correctly! Note this just happened for the month of July check may historyRobert T. | First Impressions
We were told that we would receive a prorated reimbursement due to moving out at the end of the month but not getting to the facility to turn in the card before the next draft occurred. Now, a manager is saying that's not how things work but the representative confirmed that he told us this. The location is secure but my gosh, it smells like a dead animal in there. DNRAmber Q. | Overall Experience
There was a time where I felt they could have waived the late fees as a courtesy, and they refused. In today's economy anything helps.AMARILLIS M. | Overall Experience
El cliente no dejó un comentario.Jazzlyn B. | First Impressions
El cliente no dejó un comentario.Audra W. | Overall Experience
El cliente no dejó un comentario.David H. | First Impressions
El cliente no dejó un comentario.Linda E. | First Impressions
The billing and communication is not what i expected. I would not recommend based on that since everywhere you look a new storage cluster is being built.Clarence A. | Overall Experience
El cliente no dejó un comentario.Maureen E. | Overall Experience
El cliente no dejó un comentario.Allen S. | Overall Experience
I've been a customer for 5 years and I never had any problems with the staff or the facility. If you pay your bills on timeJOSEPH J. | Overall Experience
The owner was very accommodating and got me in and out within minutesshannan s. | First Impressions
I just didn’t like that it took them a week and change to realize I moved out my unit & tried to charge me plus added a late fee .Jodi E. | Overall Experience
No place to park. All the workers cars were blocking the loading docks. That made it very very difficult to load a 10-ft truck.. Also no one showed us were our storage room was. They just gave me a piece of paper and highlighted it.Audra W. | First Impressions
El cliente no dejó un comentario.Tyesha F. | Overall Experience
The second unit - which I had booked online - had no lock inside as promised according to the rep. When I went to the office, I realized I needed an additional (3rd) unit. The rep decided it was more important for her to sell me my third unit and THEN charge me for a lock, rather than to inform me that I would get a free lock if I stood there and booked the unit online. She knew it and decided not to give me that option. Even when I mentioned it after the sale. Bad business.ANTOINETTE E. | Online Move In
El cliente no dejó un comentario.CHRISTOPHER L. | First Impressions
Just about every time i went into this storage place it smelled like a dead rat. i'm not sure what is being done about that but the smell is enough to make you want to puke. the staff are very nice however i didnt appreciate knowing there was a possibility mice were running through my things. i had the wings of a dead cockroach when i removed my things from storage. that did it for me. :(Andrae V. | Overall Experience
It smelled like something rotten by the enterence. The u-haul truck I rented was in bad shape. Broken side mirror and attached with a duct tape and that is a security concern. I brought it up to one of the employee. He was a nice guy and took care of it right away.Ilham P. | First Impressions
El cliente no dejó un comentario.PHILIP B. | Overall Experience
i ALWAYS HAD GREAT SERVICE FROM GREAT STAFF MEMBERS.PIERRE N. | Overall Experience
I moved from New York in 2004. I had 3 storage units. I had a hard time financially but was able to maintaine my storage units. After almost 17 years of storage I decided to clear out the units and go through my stuff and be a blessing to someone. Thank you for securing my belongings all these years.PATRICIA A. R. | Overall Experience
If there were a star rating below 1 I will rate it as that. This storage facility have no type of loading and unloading space. Every time I went there were no parking, there was always an odor very horrible, it smelled like death. The employees there seem to be all young and playful (speaking only on the young ladies). I will never deal with U-Haul storage again...Machele G. | Overall Experience
Called in to get 10x15 - said they had one. Get there and they only have 2 10x10s so I rent both. Get up to the units and they're both 5x10s - this was a Monumental waste of time!Tisha R. | Overall Experience
El cliente no dejó un comentario.wilecia g. | Overall Experience
The staff explained everything clearly and left none of my unansweredWilliam P. | First Impressions
The staff at this facility was AMAZING!!!!! They helped me with everything I needed and asked for.Machele G. | First Impressions
El cliente no dejó un comentario.Ian L. | First Impressions
El cliente no dejó un comentario.kozman s. | Overall Experience
Taken care of efficiently and effectively! Very knowledgeable staff!Tamara D. | First Impressions
Easy in and easy out no issues even if I was late on my payment they were never rude and I respect that this crisis has people unable to pay on time not because they are irresponsible but because there is no money at times.Michelle E. | Overall Experience
El cliente no dejó un comentario.Van D. | Overall Experience
El cliente no dejó un comentario.Felicia H. | Overall Experience
El cliente no dejó un comentario.Felicia H. | First Impressions
El cliente no dejó un comentario.SHANNRELL S. | First Impressions
Very convenient, workers helpful and friendly, overall unit was kept cleanellen s. | Overall Experience
I was sad to leave, but, life happens. After more than six years with a storage unit, it was time. My experience was nothing short of awesome. The staff was always friendly, professional and knowledgeable when I needed them. Wishing you all the very best.NEDRA N. | Overall Experience
During a pandemic and financial hardship of job loss uhaul helped with just delaying a payment in 30 days...unlike every other company that gave much more time.Tarsheem T. | Overall Experience
THIS STORAGE FACILITY IS HEAD OVER HEALS ABOVE A DIFFERENT FACILITY WE RECENTLY USED. Thank you for the clean facility!!Ronald W. | Overall Experience
El cliente no dejó un comentario.DAVID L. | Overall Experience
I am wondering why I paid for climate control when everything had MOLD! Make sure to get the insurance......Ryan o. | Overall Experience
El cliente no dejó un comentario.Inels B. | Overall Experience
El cliente no dejó un comentario.Gino S. | Overall Experience
El cliente no dejó un comentario.Byron B. | First Impressions
This facility is great - clean, convenient and friendly.Greg O. | Overall Experience
only comment is that the area to move trucks around is pretty tight for a novice.Ronald W. | First Impressions
The only thing was, some guys called me to ask, if I had two storage units. I said yes but when I came back to the storage, they had cut off my lock, and nothing was on my unit 1605. Thank goodness nothing was missing. But that was a big time error!!!! They removed my lock and did not replace it. I told them that I had the two units? Big Mistake!!!!Valerie W. | Overall Experience
El cliente no dejó un comentario.louise b. | First Impressions
Great location, staff and facility.Greg O. | First Impressions
Only hiccup was moving out and not having 24 hour access that I paid for immediately available to me which caused me to have to pay for a extra day for movers and truck.jeffery r. | Overall Experience
El cliente no dejó un comentario.NATHANIEL S. | First Impressions
El cliente no dejó un comentario.josius t. | Overall Experience
El cliente no dejó un comentario.Quinndricka C. | First Impressions
The hours of access are not the best. Additionally I don't rate excellent because I believe there is always room for improvement!KEVIN H. | Overall Experience
GraciasJaqueline H. | Overall Experience
Georgia location was great but when I picked up my U-Haul truck and Virginia it was horrible they did not charge for the hitch they put the wrong name on my account thenI had to come out of more money the experience was the worst I've ever imagined I did not like the fact that I had to pick up the U-Haul in one spot and go all the way across town to pick up the hitch I hope no one never have to experience the Heartbreak that the stress level that I experienced during my move.Paulette S. | First Impressions
Loading/Unloading dock at the perfect height. The furniture carts incredibly helpful and convenient. The facilities immaculately clean. The elevator conveniently located and a great size. Great experience!Dave V. | First Impressions
The morning staff ladies and gentleman were pleasant and eager to help. The afternoon crew seemed bothered and short tempered. I had to call customer service just to get an answer to a general question because the guy who checked me out was irritated and dismissive. I won't use this facility again.Edmony C. | Overall Experience
Very Professional & inviting atmosphere. We are glad we picked this facility.Nelson B. | First Impressions
Greatakeveya S. | First Impressions
Prices are too high!Denise D. | Overall Experience
GREAT EXPERIENCEKimberly B. | Overall Experience
Everything was great!! Thank youJennifer G. | Overall Experience
UHaul employees were prompt, efficient, and went out of their way to provide two storage units close together, and they made sure that I was comfortable with my rentals. Top notch people!Frank R. | First Impressions
OkLinda J. | Overall Experience
Accommodations were clean, staff was professional, service was goodYvonne P. | First Impressions
The check in clerk needs customer service training. Serria was dis interested during the entire process. Totally lacking or understanding serving the customer. She is knowledgeable of processes and.James W. | First Impressions
The manager on duty yesterday had been working with me for the past month. He was kind.katina j. | Overall Experience
If you want a real review...you can call me at the 7706864713 number,,,The box here is insufficient for a my true and important comments....The storage rental took too long,,,The truck rental was bad.Brian D. | First Impressions
Easy service in and out, turn in for moving truck.Douglas L. | Overall Experience
Staff was knowledgeable and helpful. The whole experience was good. I would recommend this u haul.karon M. | Overall Experience
N/CNoel L. | Overall Experience
It was decent.STEPHEN F. | Overall Experience
The gentleman at the desk was so kind and helpful and the whole staff has been very nice. It makes a difference so thanks!Christy M. | Overall Experience
I only wish that they had a dumpster. All of the staff were GREAT!debbie a. | Overall Experience
Reliable and cleancorean s. | Overall Experience
The gentleman that helped me was kind and helpful.Paula B. | Reservación
I didn't experience any problems with my storage unit.Joseph W. | Overall Experience
Staff was friendly and professionalDenise D. | Reservación
None.SHAUN T. | Overall Experience
Why set this survey algorithm to "force" me to write additional comments before submission. My entire experience was great EXCEPT for this part. Your survey gets a poor rating. Let consumer just scoreJANICE T. | Overall Experience
Staff was welcoming and helpful towards our needs.Sherna S. | Reservación
The gentleman who assusted us was extremely helpful and had excellent personality. I cannot remember his name. He left for vacation to Florida.deven P. | Reservación
First of all they lied and said I would get one month free which never happened. Then they had everything put in my mom's name when it was my storage and I tried to get it off but it never happened.YASMIN C. | Overall Experience
Personnel very friendly and helpful but waits for service frequently long. They need more help. Prices are high.Charles B. | Overall Experience
The staff is always friendly and helpful. It was a pleasure doing business at this location.FRINZETTA S. | Overall Experience
Staff is friendlyPETE C. | Overall Experience
Never had any problems at this facility. I would suggest more restricted parking for storage customers.DOROTHY D. | Overall Experience
Well organized facility with carts always readily available for use, of course I tried to use them during “off” hours-very nice personnel in the office!kim c. | Overall Experience
I don't like the fact that I moved out on the 5th and I had to pay rent on the 3rd I feel that's unfair I paid to stay 2 days .Rent should be prorated .I feel that's a rip off .MONICA W. | Overall Experience
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