Customer Reviews for U-Haul Moving & Storage at Hwy 124

3,600 comentarios

2040 Scenic Hwy N   Snellville, GA 30078

(770) 736-4992

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 736-4992

2040 Scenic Hwy N
Snellville, GA 30078

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY L. 
Clasificación:
4.0

Overall, I was very satisfied. However, I came after hours and my key card did not work. I had to call the number located on the box for assistance. Deidre Darden

Deidra D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyungee M. 
Clasificación:
4.0

You need to make it mandatory that all sales people where a mask, especially the ones coughing all the time.

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhotic C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZMINE S. 
Clasificación:
1.0

This office charged me 2 days, when I returned the truck in 12 hours

CRISTIAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARGARET R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWEE C. 
Clasificación:
1.0

Over charged my card twice I put gas twice and the meter wasn't reading Customer service was horrible

TAMNA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TWA'NESHA I. 
Clasificación:
5.0

It was awesome and had very good service and prompt check out and returning time was minimal.

Mohammad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHELLA H. 
Clasificación:
5.0

Excellent crew at this location. The crew at this location said they would back my claims after seeing the damage to the truck I was given to drive. They couldn't believe a location would have allowed this truck on the road.

Brian S. 
Clasificación:
3.0

The car trailer was good. The truck was terrible. It ran rough, the A/C didn't work and the suspension wandered horribly loaded or empty. Everyone at the rental facility were nice and friendly. If I need anything beyond a trailer, I'll go back to Penske. I'll take the hit in customer service for a safer, better maintained truck.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chyvonne B.  |  Overall Experience 
Clasificación:
5.0

No complaints.

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
2.0

The truck was not in the location in the description. We lost time trying to locate truck on lot. Service technician on return was more than helpful.

Catherine W. 
Clasificación:
5.0

Great service ! Thanks !

EDWIN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

KAREN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABDUL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXIS C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
1.0

Horrible

Sierra B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAHIMA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

Overall experience met expectations.

SHAUN T. 
Clasificación:
3.0

The layout of the parking area is designed in such a way that it prevents people from having the sufficient space to maneuver their vehicles for loading/unloading. The staff was neither rude nor welcoming but somewhere in between. They interact with customers with indifference.

Cristina L.  |  Overall Experience 
Clasificación:
1.0

That was the scary experience driving a truck I have ever had, to rent out a vehicle for long distance in that condition is unconscionable

HARRIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LASCELLES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK B. 
Clasificación:
5.0

Inside outside and mirror the van not to clean so well

Tom N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laytoya V.  |  Overall Experience 
Clasificación:
5.0

Always great service!

LISA L. 
Clasificación:
1.0

I did not rent any vehicle from you guys

FRANKIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keenea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN B. 
Clasificación:
5.0

Service was great and the vehicle was clean

KWANZA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

I could not update the damage to the truck. I kept getting error messages and the link expired. There was damage to driver side, rear, and passenger side.

TAQIR J. 
Clasificación:
3.0

I had a very difficult time getting in touch with someone after hours after I was having trouble wit the on-line return. I eventually just dropped off the ðŸ"' and left after becoming so frustrated with the process.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
1.0

El cliente no dejó un comentario.

JUSTIN G. 
Clasificación:
5.0

We only use this location for over 25 years. Excellent staff and excellent customer service. Thanks so much

Ayla W. 
Clasificación:
5.0

Tire is back light indicator came on..

VICTORIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WASTEEN W. 
Clasificación:
2.0

What happened to customer service? First they didn't let me use my family employee discount. Then made me go find the truck and check it for damage gas and mileage. Shouldn't you be waking out with me? I don't work for uhaul and I'm paying over a $100 to do everything myself. I drove the truck 70 miles and put $25 gas back in it and they still charged me an additional $26. The truck was not clean and it ended up raining and the brakes on the truck did not make me feel safe.

GENEVA W. 
Clasificación:
5.0

Nothing, everything was great.

JEANNE H. 
Clasificación:
1.0

Truck had a really bad weed and smoke smell from cigarettes

SEAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TARA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

chudney m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON E. 
Clasificación:
5.0

I can't say anything negative about the location rental truck was there when I was in needed....Thanks

STEPHANIE M. 
Clasificación:
5.0

I always use U haul storage and always will. I really appreciate the inside storage. It's nice, clean, and safe. G.L.

GREGORY L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOLLY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA H. 
Clasificación:
2.0

The Major Movers Customer Service Agent in charge of following up and make sure the movers are scheduled! Never contacted me! I had to call her to confirm the week prior to our move. Then I called the evening before our scheduled move. She seem like I was disturbing her. She said that I had already called once and yes the movers are still scheduled. On the next morning they were scheduled to be at our storage location at 9am. It was a few minutes before 9am and no one had called or had arrived. I then called the Agent to inquire that they were still coming? Her reply to me was I don't know where they are and that she doesn't live with them! I was taken back with her attitude I told her the she was rude! She made the excuse that she is in bed with covid and that I keep bothering her! If this is the service that U Haul recommends, I will never book through this service ever again!! The customer service was Horrible to say the least!! The movers ended up being late one arrived @ 10am the the other one arrived @ 10:20. Then when the guys were through loading the truck she was talking to them and had them ask me for another payment code. I told her that I only had one code for this mover. She told me that she has another ticket for my move. I tried to explain that I had requested another moving company The Gentle movers at the other end of our move which was 1 hr. And 45 min. away. She told me that I didn't know what I was talking about and insisted that I give her another payment code. Not thinking that she understood what I was telling her I repeated myself several times. She got really nasty to me and I told her off! The experience with this representative from Major Movers was NOT professional at all! Then she continued to text me indicating that I didn't know what was scheduled for the next movers and that I need to give her another payment code… I finally told her I a text that I didn't want her help and not to contact me again!! She continued texting and I finally told her that I will be filing a complaint on her to U Haul! I never heard another word from her! This experience was unbelievable! The Gentle Movers Helena was the exact opposite! She contacted me several times through the week prior to our scheduled move. She was extremely helpful and accommodating! I enjoyed working with her and I will contact them again if I ever need her service! She was exceptionally Wonderful!!

RHONDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey R. 
Clasificación:
5.0

Great customer service. Keep up the great work.

BEVERLY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lena P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSANNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE G. 
Clasificación:
5.0

Great customer service.

LISA L. 
Clasificación:
5.0

the mobile app makes renting easier.

Elton M. 
Clasificación:
5.0

My second time using this location and the service has been great both times.

TESA E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
4.0

The guys were very helpful

LANDLORD Q. 
Clasificación:
2.0

Left indicator light on van was not working, van needed to be serviced and inside cab was not clean. I understand this is a working unit but more can be done to make rental safe and appealing for next customer.

ERIC M. 
Clasificación:
1.0

El cliente no dejó un comentario.

RANDY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOL M. 
Clasificación:
5.0

Easy in and out for a quick pick up from the airport and back to Uhaul.

DEAN-PAUL H. 
Clasificación:
3.0

More people need to be hired to keep the process moving, when I arrived there was only 1 person at the front desk and she was doing an amazing job trying to keep up with the customer flow but there's only so much she can do.

MIGUEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

carolin w.  |  Overall Experience 
Clasificación:
5.0

Very good quality and service highly recommended

DWAYNE B. 
Clasificación:
5.0

You good nothing to improve

JOSE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

Man if it got any better, I'd own it. Thank you so much, great customer service

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn H. 
Clasificación:
3.0

Gas marking on contract did not match with what was in truck. Took picture in case of a dispute which did happen. Gas charge was removed but employee was non descript in his effort and did not apologize. Truck has trash in the cab from previous user. Truck also had several warning lights on indicating the need for service.

MICHAEL M. 
Clasificación:
3.0

No sense of urgency from any of the associates! At the time I rented my truck the location was not crowded or busy. I had questions with four different people. I could not get the Moblie App to work to rent my truck. Also, I was too weak to open the truck back door. The energy in the building was very laid-back with no sense of urgency. One associate was vaping and hopefully he was on his break. When I returned the truck I still could not get the Mobile App to work to; some issue with turning on the location. I called Customer Service spoke with Barbie (she was very helpful) and spoke to a store associate and they both told me I would not be charged the $20 overnight return fee. I was charged, then had to be issued a credit. It was an inconvenience to me that the mobile app didn't work in the first place. Then I had to calli again and email about the credit that I had already spoken about.

Johnny H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANASTASIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fnu S. 
Clasificación:
5.0

On the night drop off. Make it simpler, I had a lot of problems with taking a photo and typing the mileage.

KWEKU D. 
Clasificación:
1.0

The first vehicle that they tried to give me was heavily damaged to where one headlight assembly was just swinging. The second started vibrating violently on the highway and I had to get another. The second vehicle was given to me right after another customer returned it. It was cleaned but not inspected before being sent back out. My advice would be to have the damaged vehicles repaired or replaced and inspect all before sending them back out.

Duane J. 
Clasificación:
5.0

Actually invest in courteous agents at the front counters.

BRENDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annmarie S. 
Clasificación:
5.0

Very professional. Very polite. Everyone I talked to was really pleasant.

Marco L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAFETT F. 
Clasificación:
5.0

Very good service

ARCHIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEIDRE J.  |  First Impressions 
Clasificación:
2.0

The 1st truck assigned to me needed maintenance. It sounded loud and horrible. The 2nd truck had ant infestation. It was not a pleasant experience

Yinka I. 
Clasificación:
2.0

One guy was slouched over counter on his cell phone. The truck was parked in a corner between others and when I asked help to find from one guy in the maintenance bay, it was obvious I was disturbing his texting. The interior of the truck was terrible. Seats were destroyed. Check engine light was on in truck. I wouldn't recommend this location.

MYRON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO P. 
Clasificación:
5.0

Not computer literate or smart phone literat hard for older people like my self to see how to navigate the smart phones. Thank God for the attendant who helped me. If I would have got back after closing I dont know what I would have did.

JOHNNY B. 
Clasificación:
1.0

The staff is not helpful and friendly at all. They actually made me hurry to get my things out sooner. I know this will probably not be acknowledged but some serious training needs to be administered ASAP. Standing behind the counter and saying you don't know about anything you are asked is a terrible business model. I would not hire one person working there.

GERSHOM W.  |  Overall Experience 
Clasificación:
2.0

They charge you to much and for everything!

Eugienia P.  |  First Impressions 
Clasificación:
5.0

Nice facility and the staff are super helpful and a pleasure to deal with.

Mary C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OMRAJ N.  |  Overall Experience 
Clasificación:
4.0

I am a very upbeat, older person with a positive outlook on just about everything, and it has always been a pleasure to have that same energy reciprocated by the staff at the 2040 Scenic Hwy, Snellville, GA location! Sincerely, RS

Rebecca S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Latoya F.  |  First Impressions 
Clasificación:
1.0

The staff was not helpful when I needed assistance. I needed to contact the main office for an issue and the staff did not help me at all. 3 of them sat behind the desk and did nothing. I always use u haul, but this made me want to go elsewhere. I will not use this experience to make that call but this was the worst customer service I have had I a while.

GERSHOM W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle M.  |  First Impressions 
Clasificación:
2.0

The young man who reserved my unit was friendly, professional, and helpful. However, the young lady who checked me in was indifferent, unfriendly and unengaging. She neither smiled nor thanked me for my service. Additionally the office area is much too cluttered and hazardous and the loading dock platform had jagged something or other hanging around the edge in some areas and there were loose rocks in the parking lot near the front, which one of my helpers almost tripped over. These issues lower the rating considerably for my experience and made me reconsider using the more professional, safer, and convenient higher priced Extra Storage Space.

Doris W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita R.  |  First Impressions 
Clasificación:
1.0

I don't trust your auto pay system … I have been charged late fees when funds were in my account for the month of July! I now will call every month to make sure it is done correctly! Note this just happened for the month of July check may history

Robert T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda E.  |  First Impressions 
Clasificación:
5.0

The owner was very accommodating and got me in and out within minutes

shannan s.  |  First Impressions 
Clasificación:
2.0

The second unit - which I had booked online - had no lock inside as promised according to the rep. When I went to the office, I realized I needed an additional (3rd) unit. The rep decided it was more important for her to sell me my third unit and THEN charge me for a lock, rather than to inform me that I would get a free lock if I stood there and booked the unit online. She knew it and decided not to give me that option. Even when I mentioned it after the sale. Bad business.

ANTOINETTE E.  |  Online Move In 
Clasificación:
5.0

The staff explained everything clearly and left none of my unanswered

William P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian L.  |  First Impressions 
Clasificación:
5.0

Taken care of efficiently and effectively! Very knowledgeable staff!

Tamara D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

SHANNRELL S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NATHANIEL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinndricka C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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