Great overall experience. Quick, easy check-in and amazingly easy outside check-out. Would drive a little further to use this location in the future.MICHAEL R.
U-Haul Moving & Storage at Hwy 124
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DANIELLE P.
Everything was excellent! I will only use this company and location. Mike GlennMICHAEL G.
El cliente no dejó un comentario.JOHN P.
Usual has a poor business model. Overcharged for mileage because they dont calculate you driving the vehicle from the lot to your house to load it and then to the new house to unload is deceptive. We will not be using uhaul ever again.CHARLES D.
The Truck was very dirty when I picked it up. I feel as if I was over chargedPAUL S.
Great serviceRoy G.
It was a good experience. The only trouble that I had was navigating the Uhaul, text on returning my truck. It never would share my location. I spoke to a lady the next morning and explained that to her, and she did not add additional fees to my rental. Very pleased. :)ANSLEY J.
El cliente no dejó un comentario.JOSEPH S.
El cliente no dejó un comentario.Carey L.
I had to move the air hose to pull in. The man that checked me in was nice.ROBERT B.
Mobile checkin was slow and I still had to see a representative inside to complete my pickup.Wynton C.
When returning the trailer, the stupid kid who processed the return outside was not waring a mask and would not move back a safe distance. He actually laughed when I told him to back up so I could open my window and talk to him. Very disappointing COVID response.Sean B.
El cliente no dejó un comentario.Doug B.
El cliente no dejó un comentario.JULIET S.
Check the gas gauge because it shifts once you start driving. After I re gased up after use it did the same thing. So it started out reading correctly, then dropped.MARION C.
I am still waiting for someone to contact me shoot the charges. I made a reservation for a small 1 bedroom apartment size truck and when I showed up I got this giant monster of a truck and it was more money than the reservation I made online. It only came with 50 miles which was nowhere near enough, so I got charged $20 for mileage (annoying but expected) and I also got charged another $60 for having a larger truck that I never wanted!! What are y'all doing u-haul?!?CORINNE B.
Nice experience never done it before nice people thank youJose G.
We were told that our U-Pack would be available to unload on January 14. I just got an email saying now it will be available on the 29th. We are living out of suitcases until we get our container. This is unacceptable.Richard A.
U-haul customer service is awful. The location is cool, but additional customer service through the 800 number is terroble.Floyd W.
Snellville Uhaul always accommodate the local community. I am very pleased with how efficient the service is from the front counter to the receiving personal. Anytime I need service even without a reservation they are always accommodating. Thank you guys. Keep up the awesome service.errol K.
El cliente no dejó un comentario.Van D. | Overall Experience
El cliente no dejó un comentario.Jeffrey C.
The young lady that waited on me and the road assistant even the guy when I checked the truck back in all Hackberry good customer service and I would recommend anyone fantastic customer service that's when I first checked in the young lady that waited on me the young lady that I last spoke to in roadside assistance and the young man when I checked out all hey good customer serviceDARLENE S.
El cliente no dejó un comentario.ERIC R.
El cliente no dejó un comentario.SHOUMIN L.
The hitch light connection was not functioning. This was not realized until the trailer that the truck was rented to move was hooked up and driven for 16 miles, only to find out the connection was broken and I had to return the truck immediately as it was not usable any longer. Originally I was scheduled to use it for 3 days. Not a good experience.JAMES B.
The inside customer service was poor and raised health concerns for Covid-19 transmission. The young man that checked me in had poor customer service and communication skills. He was not friendly nor polite. If I were not in need of the trailer being rented I would have walked out. He approached checking me out as an irritation or an interruption, not as an opportunity to serve a paying customer. More importantly he was NOT WEARING A MASK!!!!!!!! WE ARE IN A PANDEMIC AND HE SHOULD HAVE BEEN WEARING A MASK!!!!!! I am in an elevated risk category to Covid-19 due to health issues and was highly angered that your employee was not wearing a face covering. The other two inside employees had on masks that were pulled down to their chins rendering the wearing of their face covering useless. This behavior is totally unacceptable and should be addressed by U-Haul management. There is good news in this comment. The outside associate that hooked up the trailer was exceptional. He was polite and provided excellent customer service. He also properly wearing a face covering and was wearing the appropriate PPE equipment (he wore gloves and work shoes - sneakers). Once the trailer was hooked up, he went through the safety checks, thanked me and told me to have a safe trip. The outside associate saved/rescued a U-Haul rental experience disaster. The most accurate overall rating would be average because the Inside experience was extremely Poor and Outside Experience EXCEPTIONALLY EXCELLENT.STANLEY R.
We spent 30 minutes swiping different credit cards to determine that the location we were renting from computer system was down... Then the clerks serviced everyone that came after us, ahead of us.ELMORE A.
El cliente no dejó un comentario.QUINTON D.
El cliente no dejó un comentario.Carlota R.
El cliente no dejó un comentario.ISMAEL K.
El cliente no dejó un comentario.KEITH H.
We asked for a dolly and did not get one. Then we were charged for the dolly and had to call for a refund. It would have helped with the move quite a bit, but thank you for refunding quickly.michael B.
El cliente no dejó un comentario.Jorge O.
Drop off was exceptional! After a long travel was nice to finish with a very easy and simple drop offROBERT A.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.alicia P.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.STEVEN S.
Staff vrry professional and courtesy.Anita R.
El cliente no dejó un comentario.Fernando W.
Make the truck doesn't not smell like cigarette smoke and clean the cup holder and seatsDONALD H.
El cliente no dejó un comentario.BRYAN C.
El cliente no dejó un comentario.Jerome H.
El cliente no dejó un comentario.Tauheedah F.
good service here.JOSHUA H.
The oil light came on and alarm kept going off. It was concerning.Hemalatha P.
El cliente no dejó un comentario.PATRICK S.
Either this location or the dropoff location straight up lied and stole money ($82) from me. I picked up a one way from 2040 Scenic Hwy. (No blankets ljke I asked but I was in a rush) Used the self serve app to check in, even had me take pictures showing the gas and mileage before I drove off. The tank was at a quarter tank. I dropped off on Holcomb Bridge and suddenly charged for blankets I never got, and they LIED and said I got truck at half a tank (your app should have my proof!) and they also lied about where I returned it (slightly under a quarter- they put it dakn near on E). I will never use uhaul again. And I don't need that $80 its about right and wrong! I paid $150 upfront for a 30 mile one day. Returned it within 2 hours of my rental and Still git screwed! Also thw people at the dropoff waited until I left to charge me when we could have had this discussion right then and damn there!BOBBY W.
El cliente no dejó un comentario.glenda M.
El cliente no dejó un comentario.GARY C.
El cliente no dejó un comentario.Felicia H. | Overall Experience
El cliente no dejó un comentario.Daniel K.
Right now l am pleased with the way things were done at this location the associate are professional.ADEBOWALE J.
There was a dead mouse inside of our rental truck and trash all over the cab. When the office staff was notified, the response from them was, "oh okay". There was a picture of it submitted also. Normally, this store is very nice but this experience was horrible.Toni D.
right now, everything is good.JOHNRUDOLPH C.
Customer service and communication especially from the representative who finalized my contract and the manager who snapped when the associate told her a customer needed to speak with her. It was a disappointingly disgusting the sight of the managers actionJEFFREY A.
El cliente no dejó un comentario.gill E.
El cliente no dejó un comentario.MESFIN H.
The young lady who helped me should be managing one of your franchises. She epitomized customer serviceANTHONY B.
El cliente no dejó un comentario.ROBERT R.
Lazy staff weren't wearing masks, kept giving me the wrong vehicle which cut into my rental time.CARL M.
Truck cab was dirty. Soda spilled on floor and in cup holders. Previous customer paperwork left in dash. Smelled of smoke from previous driver. I've rented several times from this location and this truck was the filthiest.Deborah T.
I think charging $0.99 per mile is very expensive. We will be looking at alternatives if we need a truck for just 1 day in the local area in the future.TAYLOR D.
El cliente no dejó un comentario.Felicia H. | First Impressions
All goodMICHAEL T.
You cannot improve on perfection. This was one of the most smooth experiences imaginable. Efficiency to the maximum and great customer service.KELLY R.
El cliente no dejó un comentario.CHRISTOPHER R.
El cliente no dejó un comentario.Laura S.
Someone used my email...I was never therecory A.
I rent a trailer to haul a vehicle. I didn't notice from the beginning that a tying strap was broken. After I load the vehicle I was able to see that. I call Uhaul road assistance, I wait more than an hour and when I return the trailer I tell them the story. I didn't expect such a poor service .I was expecting at least a discount on contract for my time spent on the road.GHEORGHE P.
El cliente no dejó un comentario.KERRY T.
El cliente no dejó un comentario.GILBERT L.
Nothing, the customer service at this location is phenomenal. The young man who assisted me was very polite, knowledgeable if his material and assured I had everything I needed before leaving the Uhaul lot. As a plus, I love the Uhaul bike. I'd definitely purchase one if they were available!! Thank you for your assistance!!keionna F.
El cliente no dejó un comentario.Imani M.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.KWAME G.
The truck that we drove was desperately in need of maintenance. We could not go over 40/45 which was fine as we were not on the highway. If we were moving out of state we would never have made it. The transmission was very rough in first and second gear. Other than that it was fine for what we were moving.KERRI N.
It was a very smooth experience. The person was professional and knowledgeable and it didn't take long to get the truck.KEITH W.
El cliente no dejó un comentario.HUGH W.
El cliente no dejó un comentario.ALTON B.
El cliente no dejó un comentario.Charles L.
El cliente no dejó un comentario.Nickolai O.
Everyone I spoke to was courteous and helpful. Treat everyone as I was treated and every little thing will be alright.RAYMOND E.
They was water and food inside the vehicle. The original booking was cancelled and then rebooked for a bigger truck. Then that truck was booked and I had to get an even bigger truck. After having dealt with 8 people. Never received my $50 reservation guarantee and watched them give away the keys to the truck I had reserved.Philip B.
Everyone was very nice. I love that location.Cleavon Y.
El cliente no dejó un comentario.ERIC T.
El cliente no dejó un comentario.Benito C.
The ladies who checked me in had a bad attitude to start the day. The on the back was broken, when I asked for another vehicle she started I had to buy one. I had a 8am reservation & 8am return the next day but they didn't open until 9am so I asked could I just use a key drop, she stated it would cost me a extra $20 if I didn't use the app to check myself back in.. so bc they weren't going to be there when I was required to return I had to download a app or pay.. I'll never rent from this location again.John J.
El cliente no dejó un comentario.David C.
Not parking speceTengtao S.
El cliente no dejó un comentario.REBECCA W.
El cliente no dejó un comentario.Nejat A.
El cliente no dejó un comentario.SHANNRELL S. | First Impressions
I rated the location average because of the young lady I for whom I rented the vehicle. She spoke to fast and was not as clear about instructions concerning the rental process. Now, after I brought the vehicle back, the young man accepting it was excellent. The vehicle was not immaculate inside, but could have been more clean. The physical location would get a 5 star (excellent) from me.DERRICK B.
El cliente no dejó un comentario.Shannrell S.
El cliente no dejó un comentario.JOENELLEA I.
El cliente no dejó un comentario.LEROY V.
El cliente no dejó un comentario.MARTIN O.
The service was very polite and professional. I like the quick prompt service that I received in and out.OSCAR N.
El cliente no dejó un comentario.ISAIAH S.
El cliente no dejó un comentario.JOEL R.
Uhaul at snellville gave me very professional experience and services Plus great equipment. Will recommend ðŸ'Œ to others.LEE B.
Very convenient, workers helpful and friendly, overall unit was kept cleanellen s. | Overall Experience
I was sad to leave, but, life happens. After more than six years with a storage unit, it was time. My experience was nothing short of awesome. The staff was always friendly, professional and knowledgeable when I needed them. Wishing you all the very best.NEDRA N. | Overall Experience
During a pandemic and financial hardship of job loss uhaul helped with just delaying a payment in 30 days...unlike every other company that gave much more time.Tarsheem T. | Overall Experience
THIS STORAGE FACILITY IS HEAD OVER HEALS ABOVE A DIFFERENT FACILITY WE RECENTLY USED. Thank you for the clean facility!!Ronald W. | Overall Experience
El cliente no dejó un comentario.DAVID L. | Overall Experience
I am wondering why I paid for climate control when everything had MOLD! Make sure to get the insurance......Ryan o. | Overall Experience
El cliente no dejó un comentario.Inels B. | Overall Experience
El cliente no dejó un comentario.Gino S. | Overall Experience
El cliente no dejó un comentario.Byron B. | First Impressions
This facility is great - clean, convenient and friendly.Greg O. | Overall Experience
only comment is that the area to move trucks around is pretty tight for a novice.Ronald W. | First Impressions
The only thing was, some guys called me to ask, if I had two storage units. I said yes but when I came back to the storage, they had cut off my lock, and nothing was on my unit 1605. Thank goodness nothing was missing. But that was a big time error!!!! They removed my lock and did not replace it. I told them that I had the two units? Big Mistake!!!!Valerie W. | Overall Experience
El cliente no dejó un comentario.louise b. | First Impressions
Great location, staff and facility.Greg O. | First Impressions
Only hiccup was moving out and not having 24 hour access that I paid for immediately available to me which caused me to have to pay for a extra day for movers and truck.jeffery r. | Overall Experience
El cliente no dejó un comentario.NATHANIEL S. | First Impressions
El cliente no dejó un comentario.josius t. | Overall Experience
El cliente no dejó un comentario.Quinndricka C. | First Impressions
The hours of access are not the best. Additionally I don't rate excellent because I believe there is always room for improvement!KEVIN H. | Overall Experience
GraciasJaqueline H. | Overall Experience
Georgia location was great but when I picked up my U-Haul truck and Virginia it was horrible they did not charge for the hitch they put the wrong name on my account thenI had to come out of more money the experience was the worst I've ever imagined I did not like the fact that I had to pick up the U-Haul in one spot and go all the way across town to pick up the hitch I hope no one never have to experience the Heartbreak that the stress level that I experienced during my move.Paulette S. | First Impressions
Loading/Unloading dock at the perfect height. The furniture carts incredibly helpful and convenient. The facilities immaculately clean. The elevator conveniently located and a great size. Great experience!Dave V. | First Impressions
The morning staff ladies and gentleman were pleasant and eager to help. The afternoon crew seemed bothered and short tempered. I had to call customer service just to get an answer to a general question because the guy who checked me out was irritated and dismissive. I won't use this facility again.Edmony C. | Overall Experience
Very Professional & inviting atmosphere. We are glad we picked this facility.Nelson B. | First Impressions
Greatakeveya S. | First Impressions
Prices are too high!Denise D. | Overall Experience
GREAT EXPERIENCEKimberly B. | Overall Experience
Everything was great!! Thank youJennifer G. | Overall Experience
UHaul employees were prompt, efficient, and went out of their way to provide two storage units close together, and they made sure that I was comfortable with my rentals. Top notch people!Frank R. | First Impressions
OkLinda J. | Overall Experience
Accommodations were clean, staff was professional, service was goodYvonne P. | First Impressions
The check in clerk needs customer service training. Serria was dis interested during the entire process. Totally lacking or understanding serving the customer. She is knowledgeable of processes and.James W. | First Impressions
The manager on duty yesterday had been working with me for the past month. He was kind.katina j. | Overall Experience
If you want a real review...you can call me at the 7706864713 number,,,The box here is insufficient for a my true and important comments....The storage rental took too long,,,The truck rental was bad.Brian D. | First Impressions
Easy service in and out, turn in for moving truck.Douglas L. | Overall Experience
Staff was knowledgeable and helpful. The whole experience was good. I would recommend this u haul.karon M. | Overall Experience
N/CNoel L. | Overall Experience
It was decent.STEPHEN F. | Overall Experience
The gentleman at the desk was so kind and helpful and the whole staff has been very nice. It makes a difference so thanks!Christy M. | Overall Experience
I only wish that they had a dumpster. All of the staff were GREAT!debbie a. | Overall Experience
Reliable and cleancorean s. | Overall Experience
The gentleman that helped me was kind and helpful.Paula B. | Reservación
I didn't experience any problems with my storage unit.Joseph W. | Overall Experience
Staff was friendly and professionalDenise D. | Reservación
None.SHAUN T. | Overall Experience
Why set this survey algorithm to "force" me to write additional comments before submission. My entire experience was great EXCEPT for this part. Your survey gets a poor rating. Let consumer just scoreJANICE T. | Overall Experience
Staff was welcoming and helpful towards our needs.Sherna S. | Reservación
The gentleman who assusted us was extremely helpful and had excellent personality. I cannot remember his name. He left for vacation to Florida.deven P. | Reservación
First of all they lied and said I would get one month free which never happened. Then they had everything put in my mom's name when it was my storage and I tried to get it off but it never happened.YASMIN C. | Overall Experience
Personnel very friendly and helpful but waits for service frequently long. They need more help. Prices are high.Charles B. | Overall Experience
The staff is always friendly and helpful. It was a pleasure doing business at this location.FRINZETTA S. | Overall Experience
Staff is friendlyPETE C. | Overall Experience
Never had any problems at this facility. I would suggest more restricted parking for storage customers.DOROTHY D. | Overall Experience
Well organized facility with carts always readily available for use, of course I tried to use them during “off” hours-very nice personnel in the office!kim c. | Overall Experience
I don't like the fact that I moved out on the 5th and I had to pay rent on the 3rd I feel that's unfair I paid to stay 2 days .Rent should be prorated .I feel that's a rip off .MONICA W. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!