El cliente no dejó un comentario.ROBERT N.
Customer Reviews for U-Haul Moving & Storage at Hwy 124
Snellville, GA 30078
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JAMES P.
Great location with a large inventory of available moving trucks & moving equipment. Everything was user friendly from start to finish! Excellent customer service team at this location!Carolyn H.
Very friendly staff with outstanding CS ðŸ™ŒðŸ½DENETHA B.
El cliente no dejó un comentario.Oscar N.
El cliente no dejó un comentario.SEAN F.
El cliente no dejó un comentario.THOMAS M.
El cliente no dejó un comentario.Ian L. | First Impressions
Fast and friendly customer oriented service. Hands-down, I would hire your reps to work at my company. I'll be back.MICHAEL W.
Quick service and friendly staff. Great experience.James H.
El cliente no dejó un comentario.EUGENIE W.
El cliente no dejó un comentario.JASON S.
You guys Falsely quote 19.95 , I had your truck for less than a hour and was charged 38.03 that included a 7.00 charge for a dolly but that is extremely too much so no I wouldn't recommend you guys to anyoneMARK D.
I was charged for a utility dolly and a furniture dolly that I did not receive. I cannot give a good review until a receive my money back. I told the attendant about the situation when the vehicle was returned but the charges are still on my receipt.Candice H.
The guy who finished up my account today was super helpful and very knowledgeable!! I will most certainly recommend this location because of him. I didn't catch his name but he was tall, light skin with very pretty lite color eyes.AMBER R.
El cliente no dejó un comentario.kozman s. | Overall Experience
The van I rented was fairly new yet the alignment was off. Its was very scary driving the van as it wander all over the road. We informed the employee upon return and he nonchalantly stated there's not much he can do except take it out of service.MARDAY P.
El cliente no dejó un comentario.KALEITHA T.
El cliente no dejó un comentario.ANGELA D.
El cliente no dejó un comentario.Ekrem Z.
El cliente no dejó un comentario.GEOVANNY B.
Great rental people very curious very informative and helpful. I will rent from here again.STEPHEN H.
I was told I could return the equipment to any location, however I was given the location to return the equipment base on Where Uhaul needed the equipment. This was way outside of my area and was an inconvenience for me.LARRY S.
El cliente no dejó un comentario.PATRICE C.
Your services are far behind the expectation. Please keep moving forwardEMMANUELE K.
El cliente no dejó un comentario.LARRY W.
El cliente no dejó un comentario.Traci D.
El cliente no dejó un comentario.LACHERONNE S.
El cliente no dejó un comentario.MARQUIS E.
The customer service was t e r r i b l e. I, my mother, and some other guy waited inside to get the keys, for our U-Haul, and no one was inside when my mother asked for some apostante, she was very rudely dismissed. After waiting another 5 minutes, I went outside to see if I could find someone and I politely asked if someone could please help us when they get the chance, we already checked in online; I was met with a snarky and belittling reply, as if I was dumb for not waiting inside. When I asked the young man for help, he at first tried to walk past me, then replied to me asking if we could check in with â€œYou mean pick up the keys? Well you have to wait anyway inside for helpâ€ then continued to walk past me. Well of course, isn't that why I went to FIND assistance? Bc you weren't at your post? I understand doing other things around your job, but you didn't have to be curt or rude about it. Then when we got ins inside, my mother was waiting at one register and he went to another (not knowing my mom and I were together) and called the other man to his stall as soon as I walked in. The man looked over at my mom and back at me bc he knew we'd been there before him, but I don't really blame him for moving forward bc he'd been waiting a while too. Luckily another employee showed up, but she had an attitude as well. I didn't pay her any kind bc whatever is upsetting you is not my business, but I really didn't appreciate anyone's behavior. Thank God we returned the vehicle after close bc I really did not want to see any of their sour faces again. I won't be back here for sure; the last time I went here wasn't great either, but I brushed it off bc people have bad days! But no, this was not cool.Francine J.
When I would extend my contract over the phone a majority of time it didn't go through. Then they would leave a message asking where the truck was. In my opinion very unprofessionalVICKI C.
From when I entered the door, this location showed sheer professionalism and excellent customer service. The representative explained the truck rental process in detail, recapped what I requested and inquired on if I needed anything else. The return process was also quick and seamless. Kudos to the team at this location!RICHARD P.
I think everything went great with my rental, Alex was just wonderful he has great customer service skills.JAMES K.
El cliente no dejó un comentario.Jeffrey G.
online service and onsite check in was seamless! We always use this location for the rapid service.Terrance F.
I was in person and requested my storage be closed, but weeks later I find this has not been done.STEVEN T.
El cliente no dejó un comentario.RICHARD C.
The lot is far too small for the number of vehicles. This is the third time I have used this site and usually it is difficult to find a parking space. ALL of the staff I have interacted with have been very professional. Gracias.STEPHEN O.
Stop doxxing people getting information you don't need and to tell me I can't rent a vehicle unless I have alternate phone numbers of someone else never happen again not going back to U-Haul ever there are plenty of others out there peopleJAMES B.
The truck didn't have the dolly in. Every time I go to U-haul you always taking more money on me why after to get the money is a hell, why do you have to repeat the same mistakes over and over again. I still don't get the whole amount you take. Give training to employees how to handle people account. Is not the first time is happening I hope I get all my money next time I let a lawyer handle the situation or write to better business bureau.MARY E.
El cliente no dejó un comentario.NICOLE O.
Taken care of efficiently and effectively! Very knowledgeable staff!Tamara D. | First Impressions
El cliente no dejó un comentario.KATHLEEN R.
El cliente no dejó un comentario.DIVYESHKUMAR P.
El cliente no dejó un comentario.BARSA L.
I was absolutely satisfied with my experience renting from this location. Thanks U-Haul!!ðŸ˜ANTHONY B.
El cliente no dejó un comentario.SONIA T.
I couldn't checking early returned on the app also i was charged extra for fuel which i did return at the same point as pickup need my refund thanksJeffrey T.
2 times ive rented pick-up trucks and the windshield has been dirty and not cleaned properly on the inside. Both times it was early in the morning and became dangerous as I was driving the vehicle and couldnt see properly as the headlights hit the windshield. It looked like it was cleaned with water and a dirty rag and the dirt was smeared around. A customer service rep called me to set up a pickup truck at this location and promised i'd be reimbursed for the extra miles to a further location and that didnt happen either. Maybe ill give Hertz or Penske a try next time. There was another issue from another location which adds to the frustration of renting from uhaul.mark B.
Extraordinario servicio al clienteMICHAEL J.
El cliente no dejó un comentario.Dana M.
El cliente no dejó un comentario.Nihad C.
Terrible experienceBrianna S.
El cliente no dejó un comentario.Rebecca D.
The vehicle was not cleaned properly. Inside windshield was dirty and cup holders. Also the floor of the vehicle inside. The GM was not too friendly. I understand we have covid but responding to a littke humor would be nice and show compassion.KEISHA R.
El cliente no dejó un comentario.MARK O.
El cliente no dejó un comentario.JAMES D.
Keeping my customers happy is what I do. The CC NUMBER in my opinion should be kept on file in my opinion. It would save time. I could have got my job done sooner if your employers didn't have to do that everytinme. Just sayingROBERT B.
The staff was over all great! Kind and friendly and very helpful! Was the best truck rental spot i have used so far! A BIG ThanksVERA H.
El cliente no dejó un comentario.Akilah S.
Lower RatesRONNIE R.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.KYLE R.
El cliente no dejó un comentario.Annette D.
El cliente no dejó un comentario.AARON W.
El cliente no dejó un comentario.Robert S.
The store personal or corporation needs to update the availability of equipment every 30 minutes to prevent confusing on what actually available. GraciasAngier W.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.TORRE A.
I dropped off my rental at this location after hours so I didn't interact with anyone. However the lot was extremely full with rentals and I wasn't able to find a parking spot to put it in, so I left it at the front door return spot.Tamara C.
Please make sure to sanitizer vehicle. The smell of smoke was very overwhelming.RONALD H.
I reserved online and the ordered an appliance dolly. When I picked up the truck there was a utility dolly. We were running late and just took it. When I returned they still charged me for both the appliance dolly and the utility, after the employee told me that he took off the appliance dolly. I reached out to them Saturday and have yet to get a reply and it's Wednesday.Vanessa O.
Well the hand truck tread climber tracks were worn out and didn't roll, but other than that it was great. I did not need that function for my refrigerator move so not critical.Thor B.
Very friendly, professional staff. Corey helped us hook up a car dolly to our RV. We'll be renting all our moving trucks from this location.RONALD V.
El cliente no dejó un comentario.Joshua C.
I was charged for a service that the customer service representative started would be refunded, yet had not. This time using U-haul I am disappointed and will consider before returning.MELANIE G.
Major and very scary issue with vehicle. The radon is glitching so when it is low whenever you hit a bump in the road the radio goes all the way up, becoming a hazard for the driver. It started pouring outside and I turned the wipers on, blurred the whole windshield and could barely see!CODY B.
I wouldn't change a thing, everything works the way it is! Don't try to fix it. Excellent service in Snellville.SEAN R.
I really do not know how you could improve services. You could consider staying open later..maybe until 8,00. That would help for people that need to see you after workMICHAEL G.
The young staff at the desk could use some customer service training, perhaps it was her first day. Uhaul has excellent customer service, it is like going to a high end department store. My Ubox was clean and I felt secure in leaving my possessions for storage and then transport in 90 days. Uhaul made this my easiest move ever! Chris and Justin on the phone were STELLAR!Bianca A.
El cliente no dejó un comentario.Stephen L.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.Freida B.
El cliente no dejó un comentario.William C.
Appliance dolly had caked on mud on the wheels.Walter B.
Top notch service team.Maurice S.
El cliente no dejó un comentario.CHRISTOPHER G.
Easy in and easy out no issues even if I was late on my payment they were never rude and I respect that this crisis has people unable to pay on time not because they are irresponsible but because there is no money at times.Michelle E. | Overall Experience
El cliente no dejó un comentario.KRISTIAN B.
Smooth, not even a small problemJean B.
Staff was not helpful. Was given a key and sent on my way to search the parking lot for my rented truck. When told the size rented was too large, they Didnt even look to see if they had any of the smaller sizes available. Even though it was 3pm (they close at 5) and there were at least 4 smaller ones and 2 of the vans on the lot. They said they were all rented without checking. Upon return of my uhaul, all smaller ones listed were in the same spot and only larger ones had or same size ones were in the vehicle return. It just looked very lazy and like they were unwilling to help as I highly doubt all 6 had been rented for less than 2 hours and returned to their exact locations from when I left.ANDRE D.
They had a drive-thru contactless return that was super-easy and fastlynn B.
The H-Haul Representative knew exactly how to quickly process the paperwork. She explained how to gas it up before returning it to the drop off location. Then she walked me out to the truck location in the parking lot. Our 15' truck was very nice and clean and the back had recently been painted inside. We will definitely use this location again when needed. Everything was GREAT!ROY B.
I did not like the only option for confirmation was to upload my driver's license especially given the fact that you had already asked for my banking information to reserve the truck. There have been too many INTERNAL personal information breaches recently for this to be a comfortable action for consumers.Brenda B.
El cliente no dejó un comentario.Samuel B.
Staff were friendly, helpful, knowledgeable when asked questions, and expeditiously managed my rental truck return. Also, staff were all wearing facial masks. I was impressed!ELYSSA R.
El cliente no dejó un comentario.Albert S.
El cliente no dejó un comentario.ABRAHAM M.
I was not offered all the insurance options and the office is very unprofessional with handling issues like this.AISHAA A.
El cliente no dejó un comentario.TIMOTHY B.
Jake went above & beyond to make sure my rental worked and overall everyone was professional and work to make my experience a great oneBARRY B.
Great overall experience. Quick, easy check-in and amazingly easy outside check-out. Would drive a little further to use this location in the future.MICHAEL R.
El cliente no dejó un comentario.DANIELLE P.
Everything was excellent! I will only use this company and location. Mike GlennMICHAEL G.
El cliente no dejó un comentario.Van D. | Overall Experience
El cliente no dejó un comentario.Felicia H. | Overall Experience
El cliente no dejó un comentario.Felicia H. | First Impressions
El cliente no dejó un comentario.SHANNRELL S. | First Impressions
Very convenient, workers helpful and friendly, overall unit was kept cleanellen s. | Overall Experience
I was sad to leave, but, life happens. After more than six years with a storage unit, it was time. My experience was nothing short of awesome. The staff was always friendly, professional and knowledgeable when I needed them. Wishing you all the very best.NEDRA N. | Overall Experience
During a pandemic and financial hardship of job loss uhaul helped with just delaying a payment in 30 days...unlike every other company that gave much more time.Tarsheem T. | Overall Experience
THIS STORAGE FACILITY IS HEAD OVER HEALS ABOVE A DIFFERENT FACILITY WE RECENTLY USED. Thank you for the clean facility!!Ronald W. | Overall Experience
El cliente no dejó un comentario.DAVID L. | Overall Experience
I am wondering why I paid for climate control when everything had MOLD! Make sure to get the insurance......Ryan o. | Overall Experience
El cliente no dejó un comentario.Inels B. | Overall Experience
El cliente no dejó un comentario.Gino S. | Overall Experience
El cliente no dejó un comentario.Byron B. | First Impressions
This facility is great - clean, convenient and friendly.Greg O. | Overall Experience
only comment is that the area to move trucks around is pretty tight for a novice.Ronald W. | First Impressions
The only thing was, some guys called me to ask, if I had two storage units. I said yes but when I came back to the storage, they had cut off my lock, and nothing was on my unit 1605. Thank goodness nothing was missing. But that was a big time error!!!! They removed my lock and did not replace it. I told them that I had the two units? Big Mistake!!!!Valerie W. | Overall Experience
El cliente no dejó un comentario.louise b. | First Impressions
Great location, staff and facility.Greg O. | First Impressions
Only hiccup was moving out and not having 24 hour access that I paid for immediately available to me which caused me to have to pay for a extra day for movers and truck.jeffery r. | Overall Experience
El cliente no dejó un comentario.NATHANIEL S. | First Impressions
El cliente no dejó un comentario.josius t. | Overall Experience
El cliente no dejó un comentario.Quinndricka C. | First Impressions
The hours of access are not the best. Additionally I don't rate excellent because I believe there is always room for improvement!KEVIN H. | Overall Experience
GraciasJaqueline H. | Overall Experience
Georgia location was great but when I picked up my U-Haul truck and Virginia it was horrible they did not charge for the hitch they put the wrong name on my account thenI had to come out of more money the experience was the worst I've ever imagined I did not like the fact that I had to pick up the U-Haul in one spot and go all the way across town to pick up the hitch I hope no one never have to experience the Heartbreak that the stress level that I experienced during my move.Paulette S. | First Impressions
Loading/Unloading dock at the perfect height. The furniture carts incredibly helpful and convenient. The facilities immaculately clean. The elevator conveniently located and a great size. Great experience!Dave V. | First Impressions
The morning staff ladies and gentleman were pleasant and eager to help. The afternoon crew seemed bothered and short tempered. I had to call customer service just to get an answer to a general question because the guy who checked me out was irritated and dismissive. I won't use this facility again.Edmony C. | Overall Experience
Very Professional & inviting atmosphere. We are glad we picked this facility.Nelson B. | First Impressions
Greatakeveya S. | First Impressions
Prices are too high!Denise D. | Overall Experience
GREAT EXPERIENCEKimberly B. | Overall Experience
Everything was great!! Thank youJennifer G. | Overall Experience
UHaul employees were prompt, efficient, and went out of their way to provide two storage units close together, and they made sure that I was comfortable with my rentals. Top notch people!Frank R. | First Impressions
OkLinda J. | Overall Experience
Accommodations were clean, staff was professional, service was goodYvonne P. | First Impressions
The check in clerk needs customer service training. Serria was dis interested during the entire process. Totally lacking or understanding serving the customer. She is knowledgeable of processes and.James W. | First Impressions
The manager on duty yesterday had been working with me for the past month. He was kind.katina j. | Overall Experience
If you want a real review...you can call me at the 7706864713 number,,,The box here is insufficient for a my true and important comments....The storage rental took too long,,,The truck rental was bad.Brian D. | First Impressions
Easy service in and out, turn in for moving truck.Douglas L. | Overall Experience
Staff was knowledgeable and helpful. The whole experience was good. I would recommend this u haul.karon M. | Overall Experience
N/CNoel L. | Overall Experience
It was decent.STEPHEN F. | Overall Experience
The gentleman at the desk was so kind and helpful and the whole staff has been very nice. It makes a difference so thanks!Christy M. | Overall Experience
I only wish that they had a dumpster. All of the staff were GREAT!debbie a. | Overall Experience
Reliable and cleancorean s. | Overall Experience
The gentleman that helped me was kind and helpful.Paula B. | Reservación
I didn't experience any problems with my storage unit.Joseph W. | Overall Experience
Staff was friendly and professionalDenise D. | Reservación
None.SHAUN T. | Overall Experience
Why set this survey algorithm to "force" me to write additional comments before submission. My entire experience was great EXCEPT for this part. Your survey gets a poor rating. Let consumer just scoreJANICE T. | Overall Experience
Staff was welcoming and helpful towards our needs.Sherna S. | Reservación
The gentleman who assusted us was extremely helpful and had excellent personality. I cannot remember his name. He left for vacation to Florida.deven P. | Reservación
First of all they lied and said I would get one month free which never happened. Then they had everything put in my mom's name when it was my storage and I tried to get it off but it never happened.YASMIN C. | Overall Experience
Personnel very friendly and helpful but waits for service frequently long. They need more help. Prices are high.Charles B. | Overall Experience
The staff is always friendly and helpful. It was a pleasure doing business at this location.FRINZETTA S. | Overall Experience
Staff is friendlyPETE C. | Overall Experience
Never had any problems at this facility. I would suggest more restricted parking for storage customers.DOROTHY D. | Overall Experience
Well organized facility with carts always readily available for use, of course I tried to use them during “off” hours-very nice personnel in the office!kim c. | Overall Experience
I don't like the fact that I moved out on the 5th and I had to pay rent on the 3rd I feel that's unfair I paid to stay 2 days .Rent should be prorated .I feel that's a rip off .MONICA W. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!