Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
On Jan 5 I made reservation at N Hearne location in Shreveport La for 26 ft truck on 1/15/2022 at 7 am. Days later I got email verified rental with pick up time at 10 am. I called again to make sure they knew I needed truck at 7 am. Got email confirmed time and location at 7 am. I was told I would get call day before from scheduling confirming info. I never heard from them so called 1/14 2022 at 4:15. I was told they would have a truck available until noon. I told Tyler that was unacceptable because I had people coming to help me at 8. He said he would call around and call me back. He said he found a 20 ft truck available at 7 at Hollywood location but not 26. This was 15 miles further. I did get 20 ft truck but now I will have to go back for second trip as every thing would not fit I was promised a 26 ft truck and reserved 2 weeks in advance. There were signs saying reservations guaranteed but that was a big lie and I was not offered any compensation for their error. Tyler acted like it was no big deal. There were several 26 ft trucks on his lot and the Hollywood lot but I was told those were I. Town rentals only. It would have been nice if we would have gotten truck promised when I reserved it.
Gail F.
Clasificación:
5.0
El cliente no dejó un comentario.
ALIREZA H.
Clasificación:
5.0
Becky Bernard was outstanding on the Shreveport side of this journey. She was friendly and professional. I have recommended her to several north Louisiana friends. Courtney Martin ( not sure I got her last name right ) was outstanding on the south Louisiana ending of this journey. She was professional and friendly. I will recommend her to friends down here. The use of Uhaul boxes was the smartest decision I made. So easy to use and affordable!!
DEBORAH K.
Clasificación:
3.0
Had a good experience
TEBONY B.
|
First Impressions
Clasificación:
5.0
Very courteous and polite staff
HENDERSON B.
Clasificación:
5.0
El cliente no dejó un comentario.
Bruce H.
Clasificación:
4.0
El cliente no dejó un comentario.
DWAYNE P.
Clasificación:
4.0
El cliente no dejó un comentario.
ASHLEY H.
Clasificación:
5.0
Great customer service. I forgot his name but he drove a white Honda accord and it was dropped. Helped me get my lights working. Great person. Great customer service
The facility smelled like a sewer, and the lock mechanism was misaligned to the point that the lock I was suckered into purchasing couldn't have possibly latched ...
DeWayne B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
TIMOTHY W.
Clasificación:
5.0
El cliente no dejó un comentario.
Jerome T.
Clasificación:
5.0
El cliente no dejó un comentario.
Caroline B.
Clasificación:
1.0
call me asap
Colleana M.
Clasificación:
2.0
Storage area smelled like a sewer, lock I was suckered into purchasing could not have possibly fit hole due to obvious offsets ...
DeWayne B.
|
First Impressions
Clasificación:
5.0
Ms. Becky is exceptional! And she went above and beyond to deliver my box on her day off. She took her time and made sure my items were carefully delivered to me and made sure everything was not damaged as if they were her own. You can't always find people like that nowadays. I am forever grateful.
Tranise H.
Clasificación:
1.0
Rented a trailer from this location going to Cookeville, TN and was offered a discount if I would take the trailer to Sparta, TN when I was finished. Over a month later my credit card was charged for returning to wrong location they gave me. Hopefully I won't need to do business with them again
Willis A.
Clasificación:
3.0
El cliente no dejó un comentario.
Yashawnda C.
Clasificación:
5.0
Great staff . Ms. Jokesha Jackson and her staff were pleasant and helpful. Great crew .
Roderick H.
|
First Impressions
Clasificación:
5.0
Very kind and informative about products.
CHARLES B.
Clasificación:
5.0
You guys have a very awesome stuff
ANTHONY H.
Clasificación:
5.0
Thank you so much for helping me I would go no where else there was so nice every boby was so helpful Thank yalls s so much much love for yalls
mary h.
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Overall Experience
Clasificación:
1.0
Was charged an extra day for dropping equipment off 3 hours past time was picked up in another time zone. At time of pickup, they told me that as long as I had it to the destination by closing on that day, I would be find.
THOMAS W.
Clasificación:
5.0
El cliente no dejó un comentario.
SAM S.
Clasificación:
5.0
The staff was very helpful awesome team
Anthony H.
Clasificación:
1.0
I WENT BACK TO THE STOE TWICE TO HAVE MY RENTAL EXTENDED. EACH TIME I WENT IN A YOUNG MAN SAID I DIDNT NEED TO DO ANYTHING AND THAT I WAS GOOD. THOSE WERE HIS EXACT WORDS. I SPECIFICALLY ASKED IF THE CHARGE WOULD BE ONLY $20.00 DOLLARS A DAY IF THE VEHICLE WAS PARKED. I WAS WAITING ON MY APARTMENT TO BE APPROVED. HE TOLD ME YES. I WENT TO RETURN THE RENTAL AND WAS CHARGED OVER $400.00. I ASKED WHY SO MUCH WHEN HE TOLD ME TWICE IT WOULD ONLY BE 20 DOLLARS A DAY. NONE OF THE EXTRA CHARGES WERE EXPLAINED TO ME WHEN I WENT TO GET THE EXTENSION ON THE RENTAL. HE WOULDNT STOP LOOKING ON HIS PERSONAL CELL PHONE. COMPLETELY RUDE AND UNPROFESSIONAL. I WILL NEVER USE THIS LOCATION AGAIN.
CHAD H.
Clasificación:
3.0
We scheduled to drop off the rental at this location. When we went there, the manager refused to let us leave it, saying he didn't have room for another trailer. He said we had to take it to a different location, making this an inconvenience to us. UHaul shouldn't allow customers to reserve locations who won't accept the rental.
Keith S.
Clasificación:
5.0
El cliente no dejó un comentario.
TRINA C.
Clasificación:
5.0
xxx
Walter M.
Clasificación:
5.0
Had a amazing storage Kesha is an amazing Supervisor great job she always made sure I was satisfied thanks kesha
lisa h.
|
Overall Experience
Clasificación:
5.0
Very nice looking place with many nice and helpful workers.
TRINA C.
Clasificación:
3.0
El cliente no dejó un comentario.
Robert S.
Clasificación:
4.0
El cliente no dejó un comentario.
traveil s.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Tara W.
Clasificación:
5.0
El cliente no dejó un comentario.
allison t.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
CHRISTOPHER W.
Clasificación:
5.0
El cliente no dejó un comentario.
TAMITHA S.
Clasificación:
4.0
El cliente no dejó un comentario.
JAN B.
Clasificación:
4.0
El cliente no dejó un comentario.
MARY H.
Clasificación:
5.0
I used this trailer to pick up some windows in Jacksonville Fl and bring them home to Shreveport La. I had no idea how much they weighed when we loaded 68 of them in the trailer. They were wall to wall and ceiling to floor. When I returned with the windows and unloaded them I weighed one of the windows and was shocked to find out that that the load weighed 6,569lbs. The trailer pulled beautifully with no issues at all. I am glad that I did not know this on the way back. The trailer a very well built unit and I am very impressed.
DAVID S.
Clasificación:
5.0
El cliente no dejó un comentario.
LORI G.
Clasificación:
4.0
App is helpful!
LANE R.
Clasificación:
5.0
El cliente no dejó un comentario.
Barnett W.
Clasificación:
1.0
Gave us one price and than charged us another I'm done with u haul
RAMONA E.
Clasificación:
4.0
Good ðŸ‘
Rickey G.
Clasificación:
5.0
El cliente no dejó un comentario.
ELIAS I.
Clasificación:
3.0
When I picked up the trailer, I asked the guy who hooked up the trailer if I needed to check for damages and he said no it was all good. When I got to the other location where my furniture was stored and opened the trailer it smelled like motor oil. I went inside and informed the techs and one of them came out to inspect the trailer. He smelled the oil as well so he got their mop bucket and literally mopped the entire trailer. The trailer smelled better but we still detected some motor oil smell so we sprayed the entire trailer with lysol and febreze. When I informed your people at U-haul headquarters, they said we are glad the other location helped you. I am glad the tech helped me as well but that's not good customer service. If they had offered me a discount or something I would be satisfied but they didn't. I hope I never have to use your services or equipment again!
SARAH S.
Clasificación:
3.0
El cliente no dejó un comentario.
MARGARET W.
Clasificación:
5.0
Received good service.
JOSEPH M.
Clasificación:
1.0
No one ever called to confirm my reservation at which location to pick up the haul. When I finally was told the right location the first uhaul truck that was given to me was dirty. The second truck that was given to me was having some transmission issues. I was very unsatisfied with my whole experience with uhaul.
SHARANDA F.
Clasificación:
3.0
El cliente no dejó un comentario.
JEFFERY K.
Clasificación:
5.0
El cliente no dejó un comentario.
Cecilia S.
Clasificación:
5.0
El cliente no dejó un comentario.
SCOTT C.
Clasificación:
1.0
Very unprofessional for the third time at this location, I did not have any problem with any other location
MOHAMMAD A.
Clasificación:
5.0
El cliente no dejó un comentario.
GARY B.
Clasificación:
4.0
The lady was friendly upon returning the truck the guy had a bright smile
KATHY H.
Clasificación:
5.0
El cliente no dejó un comentario.
keith v.
|
First Impressions
Clasificación:
4.0
The reservation phone number (customer service 318-636-7135) told me the price was $x.xx and it was actually higher , she told me false info and in store employee told me it is often they are wrong and corporate hasn't fixed the issue (regular occurrences) I stormed out and canceled my reservation thankfully the manager (I believe) corrected the issued from the opposite employee and I was able to rent . Gracias
NICHOLAS K.
Clasificación:
5.0
My favorite location.
RONNEY W.
Clasificación:
5.0
El cliente no dejó un comentario.
KIRSTEN B.
Clasificación:
2.0
El cliente no dejó un comentario.
ROSALYN W.
Clasificación:
5.0
El cliente no dejó un comentario.
WILLIAM R.
Clasificación:
5.0
No changes.
David C.
Clasificación:
5.0
El cliente no dejó un comentario.
GEORGE G.
Clasificación:
5.0
Love the free storage carts! Made it so easy to get my things from my car to my unit. Will definitely use this location again!!
Paige R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MEGAN P.
Clasificación:
2.0
I use this Uhaul as a storage unit for my company, and we frequently rent trucks from this location on Hollywood in Shreveport. We have problems every. single. time. We will be moving our storage unit and truck rentals to another location where they have adequate staffing, reliable help, and a website that doesn't crash every time we pick up or drop off our truck.
CARLY K.
Clasificación:
3.0
El cliente no dejó un comentario.
Elizabeth H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Latoya T.
Clasificación:
5.0
El cliente no dejó un comentario.
GREGORY K.
Clasificación:
5.0
El cliente no dejó un comentario.
DArryl W.
Clasificación:
5.0
El cliente no dejó un comentario.
MYLIKA L.
Clasificación:
1.0
El cliente no dejó un comentario.
BRENDA P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ANDRA R.
Clasificación:
3.0
Unable to use the trailer rented and a no money back policy has left me not happy at all. So GOODBYE.
CARL T.
Clasificación:
5.0
El cliente no dejó un comentario.
LaKesha B.
Clasificación:
5.0
Keep doing what you doing
ROBERT B.
Clasificación:
5.0
Friendly and helpful staff
Benjamin W.
Clasificación:
5.0
The young lady that assisted us was EXTREMELY helpful... I really appreciated her professionalism! AWESOME JOB!☺ï¸
Lemarcus C.
Clasificación:
5.0
El cliente no dejó un comentario.
Clinton S.
Clasificación:
5.0
The Young Lady that works the front counter always pleasant and helpful along with the other staff members.
Maria B.
Clasificación:
5.0
El cliente no dejó un comentario.
HATTIE A.
Clasificación:
5.0
El cliente no dejó un comentario.
Carolyn F.
Clasificación:
5.0
El cliente no dejó un comentario.
RUTH H.
Clasificación:
3.0
Roadside assistance was great, but unfortunately every dealing I have ever had with uhual was terrible,a nightmare sorry to say but it's the truth
LARSEN H.
Clasificación:
5.0
El cliente no dejó un comentario.
jennifer H.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeff B.
Clasificación:
5.0
El cliente no dejó un comentario.
Shantral H.
Clasificación:
4.0
El cliente no dejó un comentario.
WANDRA C.
Clasificación:
4.0
Very friendly staff
GRETA E.
Clasificación:
2.0
I had an issue, where I reserved my truck at the Lake Street location, I flew in from Pittsburg, got an uber, got there and they said my truck was at a different location, I had to wait for another uber to give me a ride back and returned the truck a few hours later than I planned and was charged an extra day.
MATTHEW G.
Clasificación:
4.0
Nothing. ..truck was fresh clean n fast
lamar K.
Clasificación:
5.0
El cliente no dejó un comentario.
Patrick T.
Clasificación:
5.0
El cliente no dejó un comentario.
JACOB A.
Clasificación:
3.0
The customer service on the dark skinned agent up front was horrible, the light skinned young lady that actually checked me in was great. The other agent was very mean and had a major attitude. I felt very uncomfortable. She had visitor at the desk chatting, and on the cellphone, while people were trying to check in.
Dina E.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAEL K.
Clasificación:
5.0
El cliente no dejó un comentario.
ALIEU S.
Clasificación:
4.0
Why was I'm charged an extra $5??
Alexis M.
Clasificación:
5.0
Great quick service. Very thing went smoothly
martin L.
Clasificación:
3.0
El cliente no dejó un comentario.
DENNIS R.
Clasificación:
5.0
El cliente no dejó un comentario.
Melvin J.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
SHIRLEY S.
Clasificación:
4.0
El cliente no dejó un comentario.
Michelle M.
Clasificación:
4.0
El cliente no dejó un comentario.
JOHN V.
Clasificación:
3.0
Overall I would use uhaul again. The movers were terrific and the customer service reps were helpful . Your website gets an F. It is not user friendly and the submit buttons don't function properly. I had to wait on hold for hours on end and nobody seems to know where to email anything. I was very disappointed with a function that is not user friendly and could have been simple. I suggest you try it yourself.
Diana S.
Clasificación:
5.0
El cliente no dejó un comentario.
GARRY A.
Clasificación:
4.0
Good 👠🦸â€â™‚ï¸
Rickey G.
Clasificación:
3.0
I got the different price upon purchase starting at 39 and ended up being 71. The staff was not friendly and they rarely answer the phone when someone is trying to contact the office.
CHARLOTTE T.
Clasificación:
3.0
Be sure all lights work when you say they do. The passenger side turn signal & brake light did not work. Also, I had to go to 2 different locations for truck & auto transport. This should be compensated !
Christopher K.
Clasificación:
5.0
El cliente no dejó un comentario.
katrina H.
Clasificación:
5.0
El cliente no dejó un comentario.
SHARONDA T.
Clasificación:
4.0
Even though I lost my unit to auction!! The staff was wonderful and I appreciate their helpfulness. I hate things got bad for me,but I will pick up and start over. Thank you all! God Bless!
Harold W.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
melody b.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Seiarah B.
|
Overall Experience
Clasificación:
2.0
There were no accommodations for me. I couldn't make it up the stairs because I'm disabled
James C.
|
Online Move In
Clasificación:
5.0
I was pleased with the entire experience. Would definitely recommend you to family and friends.
tammy p.
|
First Impressions
Clasificación:
5.0
Always recommend UHaul, but this branch especially!! Wouldn't go anywhere else!!
Paula C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kiwandra H.
|
Online Move In
Clasificación:
5.0
They’re are always friendly an very helpful
Angela H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Tamiah W.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Melvin J.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
michael r.
|
First Impressions
Clasificación:
4.0
Only thing I'm still really looking for is my refund was overcharged for $42and some change
Clara B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Ericia F.
|
First Impressions
Clasificación:
3.0
The staff was very kind and helpful !! The prices for the units are not reasonable at all and very small .. Also it’s seems that the system is not allowing people to move in online so u can’t get the free lock I bought 2 units in one day and tried to move in both online before going inside .. something as small as a free lock would’ve been nice for all the money I spent
Tyesha H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Tracy C.
|
First Impressions
Clasificación:
5.0
GM,just keep up the good work everybody have a wonderful bless day.😊👍✌
STEPHANIE E.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Patricia W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
april W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
William B W.
|
First Impressions
Clasificación:
3.0
The after hours were VERY stressful!!! I got to the U haul place to return the truck and literally sat out there for 30 mins before anyone answered the phone to direct me what to do. I feel as though I was charged entirely too much. I feel as though I was charged for being late but, in all actuality I was on time BUT had to wait 30 minutes before speaking to someone. I would most definitely NOT recommend using the after hours to anyone!!!!!!
Erica H.
|
First Impressions
Clasificación:
4.0
The alarms went off when we put in our code but it opened the door.. That was weird and a little scary.
Valerie K.
|
Online Move In
Clasificación:
4.0
No deposit is required at other locations why this location
BRENDA P.
|
First Impressions
Clasificación:
5.0
Easy and pleasant experience.
Carmen A.
|
First Impressions
Clasificación:
5.0
Great Customer Service.⭐️⭐️⭐️⭐️⭐️
patrick w.
|
First Impressions
No se han enviado comentarios para esta ubicación.
