Customer did not leave a comment.
JAN B.- Louisiana LA
- Shreveport
- 71108
Customer Reviews for U-Haul Moving & Storage at Hollywood
2205 Hollywood
Shreveport,
LA
71108
(W Of I-49)
(W Of I-49)
Services at this Location:
Contact Us
2205 HollywoodShreveport, LA 71108
(W Of I-49)
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 4.0
Customer did not leave a comment.
MARY H.- Rating:
- 5.0
I used this trailer to pick up some windows in Jacksonville Fl and bring them home to Shreveport La. I had no idea how much they weighed when we loaded 68 of them in the trailer. They were wall to wall and ceiling to floor. When I returned with the windows and unloaded them I weighed one of the windows and was shocked to find out that that the load weighed 6,569lbs. The trailer pulled beautifully with no issues at all. I am glad that I did not know this on the way back. The trailer a very well built unit and I am very impressed.
DAVID S.- Rating:
- 5.0
Customer did not leave a comment.
LORI G.- Rating:
- 4.0
App is helpful!
LANE R.- Rating:
- 5.0
Customer did not leave a comment.
Barnett W.- Rating:
- 1.0
Gave us one price and than charged us another I'm done with u haul
RAMONA E.- Rating:
- 4.0
Good ðŸ‘
Rickey G.- Rating:
- 5.0
Customer did not leave a comment.
ELIAS I.- Rating:
- 3.0
When I picked up the trailer, I asked the guy who hooked up the trailer if I needed to check for damages and he said no it was all good. When I got to the other location where my furniture was stored and opened the trailer it smelled like motor oil. I went inside and informed the techs and one of them came out to inspect the trailer. He smelled the oil as well so he got their mop bucket and literally mopped the entire trailer. The trailer smelled better but we still detected some motor oil smell so we sprayed the entire trailer with lysol and febreze. When I informed your people at U-haul headquarters, they said we are glad the other location helped you. I am glad the tech helped me as well but that's not good customer service. If they had offered me a discount or something I would be satisfied but they didn't. I hope I never have to use your services or equipment again!
SARAH S.- Rating:
- 3.0
Customer did not leave a comment.
MARGARET W.- Rating:
- 5.0
Received good service.
JOSEPH M.- Rating:
- 1.0
No one ever called to confirm my reservation at which location to pick up the haul. When I finally was told the right location the first uhaul truck that was given to me was dirty. The second truck that was given to me was having some transmission issues. I was very unsatisfied with my whole experience with uhaul.
SHARANDA F.- Rating:
- 3.0
Customer did not leave a comment.
JEFFERY K.- Rating:
- 5.0
Customer did not leave a comment.
Cecilia S.- Rating:
- 5.0
Customer did not leave a comment.
SCOTT C.- Rating:
- 1.0
Very unprofessional for the third time at this location, I did not have any problem with any other location
MOHAMMAD A.- Rating:
- 5.0
Customer did not leave a comment.
GARY B.- Rating:
- 4.0
The lady was friendly upon returning the truck the guy had a bright smile
KATHY H.- Rating:
- 5.0
Customer did not leave a comment.
keith v. | First Impressions- Rating:
- 4.0
The reservation phone number (customer service 318-636-7135) told me the price was $x.xx and it was actually higher , she told me false info and in store employee told me it is often they are wrong and corporate hasn't fixed the issue (regular occurrences) I stormed out and canceled my reservation thankfully the manager (I believe) corrected the issued from the opposite employee and I was able to rent . Thank you
NICHOLAS K.- Rating:
- 5.0
My favorite location.
RONNEY W.- Rating:
- 5.0
Customer did not leave a comment.
KIRSTEN B.- Rating:
- 2.0
Customer did not leave a comment.
ROSALYN W.- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM R.- Rating:
- 5.0
No changes.
David C.- Rating:
- 5.0
Customer did not leave a comment.
GEORGE G.- Rating:
- 5.0
Love the free storage carts! Made it so easy to get my things from my car to my unit. Will definitely use this location again!!
Paige R. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MEGAN P.- Rating:
- 2.0
I use this Uhaul as a storage unit for my company, and we frequently rent trucks from this location on Hollywood in Shreveport. We have problems every. single. time. We will be moving our storage unit and truck rentals to another location where they have adequate staffing, reliable help, and a website that doesn't crash every time we pick up or drop off our truck.
CARLY K.- Rating:
- 3.0
Customer did not leave a comment.
Elizabeth H. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Latoya T.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY K.- Rating:
- 5.0
Customer did not leave a comment.
DArryl W.- Rating:
- 5.0
Customer did not leave a comment.
MYLIKA L.- Rating:
- 1.0
Customer did not leave a comment.
BRENDA P. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ANDRA R.- Rating:
- 3.0
Unable to use the trailer rented and a no money back policy has left me not happy at all. So GOODBYE.
CARL T.- Rating:
- 5.0
Customer did not leave a comment.
LaKesha B.- Rating:
- 5.0
Keep doing what you doing
ROBERT B.- Rating:
- 5.0
Friendly and helpful staff
Benjamin W.- Rating:
- 5.0
The young lady that assisted us was EXTREMELY helpful... I really appreciated her professionalism! AWESOME JOB!☺ï¸
Lemarcus C.- Rating:
- 5.0
Customer did not leave a comment.
Clinton S.- Rating:
- 5.0
The Young Lady that works the front counter always pleasant and helpful along with the other staff members.
Maria B.- Rating:
- 5.0
Customer did not leave a comment.
HATTIE A.- Rating:
- 5.0
Customer did not leave a comment.
Carolyn F.- Rating:
- 5.0
Customer did not leave a comment.
RUTH H.- Rating:
- 3.0
Roadside assistance was great, but unfortunately every dealing I have ever had with uhual was terrible,a nightmare sorry to say but it's the truth
LARSEN H.- Rating:
- 5.0
Customer did not leave a comment.
jennifer H.- Rating:
- 5.0
Customer did not leave a comment.
Jeff B.- Rating:
- 5.0
Customer did not leave a comment.
Shantral H.- Rating:
- 4.0
Customer did not leave a comment.
WANDRA C.- Rating:
- 4.0
Very friendly staff
GRETA E.- Rating:
- 2.0
I had an issue, where I reserved my truck at the Lake Street location, I flew in from Pittsburg, got an uber, got there and they said my truck was at a different location, I had to wait for another uber to give me a ride back and returned the truck a few hours later than I planned and was charged an extra day.
MATTHEW G.- Rating:
- 4.0
Nothing. ..truck was fresh clean n fast
lamar K.- Rating:
- 5.0
Customer did not leave a comment.
Patrick T.- Rating:
- 5.0
Customer did not leave a comment.
JACOB A.- Rating:
- 3.0
The customer service on the dark skinned agent up front was horrible, the light skinned young lady that actually checked me in was great. The other agent was very mean and had a major attitude. I felt very uncomfortable. She had visitor at the desk chatting, and on the cellphone, while people were trying to check in.
Dina E.- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL K.- Rating:
- 5.0
Customer did not leave a comment.
ALIEU S.- Rating:
- 4.0
Why was I'm charged an extra $5??
Alexis M.- Rating:
- 5.0
Great quick service. Very thing went smoothly
martin L.- Rating:
- 3.0
Customer did not leave a comment.
DENNIS R.- Rating:
- 5.0
Customer did not leave a comment.
Melvin J. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
SHIRLEY S.- Rating:
- 4.0
Customer did not leave a comment.
Michelle M.- Rating:
- 4.0
Customer did not leave a comment.
JOHN V.- Rating:
- 3.0
Overall I would use uhaul again. The movers were terrific and the customer service reps were helpful . Your website gets an F. It is not user friendly and the submit buttons don't function properly. I had to wait on hold for hours on end and nobody seems to know where to email anything. I was very disappointed with a function that is not user friendly and could have been simple. I suggest you try it yourself.
Diana S.- Rating:
- 5.0
Customer did not leave a comment.
GARRY A.- Rating:
- 4.0
Good 👠🦸â€â™‚ï¸
Rickey G.- Rating:
- 3.0
I got the different price upon purchase starting at 39 and ended up being 71. The staff was not friendly and they rarely answer the phone when someone is trying to contact the office.
CHARLOTTE T.- Rating:
- 3.0
Be sure all lights work when you say they do. The passenger side turn signal & brake light did not work. Also, I had to go to 2 different locations for truck & auto transport. This should be compensated !
Christopher K.- Rating:
- 5.0
Customer did not leave a comment.
katrina H.- Rating:
- 5.0
Customer did not leave a comment.
SHARONDA T.- Rating:
- 5.0
Guys had to change straps on tow dolly. They made sure things where correct
AFLORN H.- Rating:
- 5.0
Ashley helped us and was very professional and kind. She seemed to know her job well and was eager to assist us! Great experience.
MATTHEW C.- Rating:
- 4.0
Even though I lost my unit to auction!! The staff was wonderful and I appreciate their helpfulness. I hate things got bad for me,but I will pick up and start over. Thank you all! God Bless!
Harold W. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
melody b. | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Seiarah B. | Overall Experience- Rating:
- 1.0
They are very rude I rented the u haul for a week and they only put me down for 24 hous later add a week after calling numbers of time and it was not due back and I was hound and threatened to file a theft charge
Janet W.- Rating:
- 5.0
Customer did not leave a comment.
ana R.- Rating:
- 4.0
Customer did not leave a comment.
VERNON B.- Rating:
- 5.0
Customer did not leave a comment.
ANTHONY C.- Rating:
- 2.0
Customer did not leave a comment.
CANDIS B.- Rating:
- 5.0
Customer did not leave a comment.
BRENT S.- Rating:
- 5.0
Customer did not leave a comment.
william P.- Rating:
- 5.0
The floor was a little messed up, and I would have definitely liked to have a light in my actual unit itself, but over all it is very nice. My unit was in max security. And all the staff were very helpful when I misplaced my card to get into my unit to move into my home. Will definitely use again for future storage. Thank you!
Rachael G. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael W.- Rating:
- 2.0
Make the process less cumbersome. I had to wait too long to get truck and return truck.
Dannette F.- Rating:
- 4.0
I had an extremely good experience on my pick-up truck rental. This is the first time I have rented a p/u. The truck only had 1904 miles so was like new. Great experience.
RANDOLPH C.- Rating:
- 5.0
Every time I use u guys service it always a great experience
Selestine C.- Rating:
- 2.0
There were no accommodations for me. I couldn't make it up the stairs because I'm disabled
James C. | Online Move In- Rating:
- 5.0
Outstanding customer service!!
Paul H.- Rating:
- 3.0
Customer did not leave a comment.
Cheryl O.- Rating:
- 5.0
Keshia was extremely professional and helpful
REGINALD E.- Rating:
- 5.0
I was pleased with the entire experience. Would definitely recommend you to family and friends.
tammy p. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SHAKENDRA M.- Rating:
- 5.0
Customer did not leave a comment.
Pamela J.- Rating:
- 5.0
Customer did not leave a comment.
ERIC G.- Rating:
- 5.0
Customer did not leave a comment.
LAKIESHA B.- Rating:
- 5.0
Customer did not leave a comment.
ROSIE B.- Rating:
- 4.0
The Hollywood location always does a great job. The issue I had was more to do with the online reservation. It was the WORST experience I have ever had. I selected another location in Shreveport, the Cubby Hole storage unit location. My receipt confirmed this location and I uploaded my driver's license. When I went to Cubby Hole, they told me to go to the Hollywood location (which is quite a bit further from my home). I went to Hollywood and tried to pick up the truck via my phone app and it didn't have my driver's license or anything. So I had to go inside and they took good care of me. But overall, very DISSAPPOINTED in the U-haul online system. It made for a terrible experience.
DAVID H.- Rating:
- 5.0
Customer did not leave a comment.
RICHARD H.- Rating:
- 4.0
Customer did not leave a comment.
marlo w. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
THOMAS R.- Rating:
- 4.0
Customer did not leave a comment.
Gary R.- Rating:
- 5.0
Very helpful and lots of storages
LEVAVBRIUS C. | Overall Experience- Rating:
- 4.0
Windshield was extremely dirty, covered with bugs
Paul H.- Rating:
- 1.0
Get new staff
Brittany W.- Rating:
- 5.0
It would have been nice to have a/c in the truck. It was hot after moving stuff for hours and having to get on the interstate with the windows down was not that fun.
DUANE S.- Rating:
- 2.0
Make sure employees verify everything before closing out ticket….I turned truck in around 15:00 young male told me my closing price was like almost 230ish IMPOSSIBLE!!! He also told me I had had the truck for 2 days charged me xtra for fuel and all. 16:30 would had made 24hrs of me having the truck as I was explaining to him but he continued to be nonchalant telling me I had the truck for 2 days plus fuel it pushed me off COMPLETELY never had a bad experience over at this one
KIARA J.- Rating:
- 5.0
Customer did not leave a comment.
ann G.- Rating:
- 5.0
Customer did not leave a comment.
Kenneth M.- Rating:
- 5.0
Customer did not leave a comment.
Vestria C. | Overall Experience- Rating:
- 5.0
Always recommend UHaul, but this branch especially!! Wouldn't go anywhere else!!
Paula C. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kiwandra H. | Online Move In- Rating:
- 5.0
They’re are always friendly an very helpful
Angela H. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tamiah W. | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
marlo w. | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Melvin J. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
michael r. | First Impressions- Rating:
- 4.0
Only thing I'm still really looking for is my refund was overcharged for $42and some change
Clara B. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ericia F. | First Impressions- Rating:
- 3.0
The staff was very kind and helpful !! The prices for the units are not reasonable at all and very small .. Also it’s seems that the system is not allowing people to move in online so u can’t get the free lock I bought 2 units in one day and tried to move in both online before going inside .. something as small as a free lock would’ve been nice for all the money I spent
Tyesha H. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tracy C. | First Impressions- Rating:
- 5.0
GM,just keep up the good work everybody have a wonderful bless day.😊👍✌
STEPHANIE E. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Patricia W. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
april W. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
William B W. | First Impressions- Rating:
- 3.0
The after hours were VERY stressful!!! I got to the U haul place to return the truck and literally sat out there for 30 mins before anyone answered the phone to direct me what to do. I feel as though I was charged entirely too much. I feel as though I was charged for being late but, in all actuality I was on time BUT had to wait 30 minutes before speaking to someone. I would most definitely NOT recommend using the after hours to anyone!!!!!!
Erica H. | First Impressions- Rating:
- 4.0
The alarms went off when we put in our code but it opened the door.. That was weird and a little scary.
Valerie K. | Online Move In- Rating:
- 4.0
No deposit is required at other locations why this location
BRENDA P. | First Impressions- Rating:
- 5.0
Easy and pleasant experience.
Carmen A. | First Impressions- Rating:
- 5.0
Very friendly and helpful staff
janice h. | First Impressions- Rating:
- 5.0
Great Customer Service.⭐️⭐️⭐️⭐️⭐️
patrick w. | First ImpressionsAdditional Services at this Location
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Moving Trucks
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Trailers & Towing
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Self-Storage
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
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Trailer Hitches
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
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History
We have an adaptive reuse program to better the environment!