Comentarios de los clientes para U-Haul Moving & Storage at Holland Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Holland Rd

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

MARQUITA W.
Clasificación:

El cliente no dejó un comentario.

Marvin E. | Overall Experience |
Clasificación:

Great experience, friendly customer service, clean facility! Best I've encountered so far!

GEORGE E.
Clasificación:

El cliente no dejó un comentario.

DREMA L.
Clasificación:

El cliente no dejó un comentario.

Phillip D.
Clasificación:

Trailer was dirty, light out on trailer.

WAYNE B.
Clasificación:

El cliente no dejó un comentario.

JILL M.
Clasificación:

El cliente no dejó un comentario.

ANDREW H.
Clasificación:

Miss Heather was professional and polite again!

PRISCILLA C.
Clasificación:

No comment

Christopher H.
Clasificación:

Do maintenance on your trucks

SCOTT P.
Clasificación:

El cliente no dejó un comentario.

Toni M.
Clasificación:

When a customer of prepays abs does full checkin online, the customer representative should already see this and streamline the process instead of doing it all over again. As a previous employee of Uhual, I do not understand the purpose of doing the full checkin and job for the customer service representative to minimize time at the counter if they are just going to waste my time and do it all over again.

Lucrecy H.
Clasificación:

Clerk was ver nice and very helpful.

GARRETH S.
Clasificación:

El cliente no dejó un comentario.

MICHAEl S.
Clasificación:

Thank you!

Earnest B.
Clasificación:

The tail light fell out once while we were leaving the uhaul location. They came and fixed it. It fell out again while we were towing our vehicle.

STEVEN RYAN L.
Clasificación:

El cliente no dejó un comentario.

Stephen R.
Clasificación:

Not really sure where to return it. Just parked it by some other trucks and did the mobile return.

MALCOLM B.
Clasificación:

Everyone was very helpful and courteous. Thanks.

Bryan C.
Clasificación:

El cliente no dejó un comentario.

JOEYDEAN C.
Clasificación:

El cliente no dejó un comentario.

THOMAS P.
Clasificación:

Excellent customer service. Friendly staff!

LATISHA F.
Clasificación:

El cliente no dejó un comentario.

RONNIE W.
Clasificación:

More friendly associates.

ANDREW H.
Clasificación:

Miss Heather was polite and professional. It was a great overall experience. I will utilize this location again soon.

JOEK M.
Clasificación:

El cliente no dejó un comentario.

MARTINA W.
Clasificación:

I was treated very poorly by the staff. The one female employee Danielle came to work dressed unprofessional. She had on tights that were see through with no underwear and I could see her bare behind when she stepped onto the truck. She pulled down her jacket but it didn't help. much. Also the other representative Heather treated a white couple better than she treated me. I asked if she could make a call for me because my phone died and she was hesitant. Then said she could and although I stood in front of the brown line while conducting my initial rental. She asked me to step behind the brown line while I responded to the call she placed for me on speaker. The white couple was not standing behind the line at all. Also I had to wait for my ride and although I told them I saw a used syringe/needle on the uhaul property they didn't have a concern in the world. They didn't offer me to wait inside behind the line. I sat outside on the curb for about an hour in the cold waiting on my ride. Lastly I called checking in to let them know that I would be late. At 1 o'clock I was still at the gas pump not to far from the place and I believe I turned the truck it at 105 or 110 and was charged not only for the gas not being at the line after the line that I pumped the gas to. I had them explain to me where I needed to pump the gas to before I took the truck and she said before the third line. I was also charged for a whole day for being 10 minutes late.

HOWARD H.
Clasificación:

El cliente no dejó un comentario.

JAMES B.
Clasificación:

Way too expensive will never use uhaul again

DANA S.
Clasificación:

El cliente no dejó un comentario.

Barbara B.
Clasificación:

El cliente no dejó un comentario.

BROOKE P.
Clasificación:

Wonderful customer service! Have zero complaints for this location.

DELYNA H.
Clasificación:

El cliente no dejó un comentario.

Paxton L. | Overall Experience |
Clasificación:

Hospitality was down to earth a home away from home

DALANA S.
Clasificación:

El cliente no dejó un comentario.

JENNIFER C.
Clasificación:

Thank you!!!

DAVIDLAWRENCE A.
Clasificación:

El cliente no dejó un comentario.

John E.
Clasificación:

El cliente no dejó un comentario.

Jessie D.
Clasificación:

El cliente no dejó un comentario.

Joshua B.
Clasificación:

Parking lot is small and very busy.

REITA S.
Clasificación:

The truck I rented smelled of old cigarettes, the visors were both broken and kept falling down, and the knob for the window handle fell off. I fixed the knob. I figured out how to see around the visors falling. I didn't stay in the truck too long for the cigarette smell to bother me.

Kirk J.
Clasificación:

El cliente no dejó un comentario.

ARMAND FANCIS C.
Clasificación:

The gas tank was only 1/4 full. Hard to figure how to leave it 1/4. Ended up donating 1/4 tank extra. Tank should be full to start with. I'm not happy about this.

Sharita M.
Clasificación:

The associate that assisted me was very professional, accommodating and helpful. I do take issue with U-Haul on your mileage rate, why not require a deposit and allow for unlimited mileage. The price of $19.95 is misleading because by the time fees, taxes and unwanted coverage is applied to the bill it can cost you close to, if not more than, $100 to rent for only a few hours. I was charged for CDW which I was not told would be applied and nor did I verbally agree to that coverage. Please take time to see if there are some revisions that can be made to the truck rental fees that are associated. This was my very first time ever renting a truck from U-Haul and I can honestly say I WILL NOT do so in the future. I found out, after having rented from you all, that Home Depot does in fact rent truck, UNLIMITED MILEAGE for $19. I will take that deal any day of the week. They require a deposit, not a problem, it is REFUNDED upon return.

STEPHEN LYNDELL P.
Clasificación:

Of course sanitize vehicles if notnbeing done. Great customer service

RENEE s. | Overall Experience |
Clasificación:

For as long as I rented the storage unit from Uhaul my prices continued to go up every year. Would have been more affordable if a small discount was given after being a long time customer.

Kenisha S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Laurence G.
Clasificación:

El cliente no dejó un comentario.

ANTONIO G.
Clasificación:

El cliente no dejó un comentario.

ALEX B.
Clasificación:

We didn't have anything negative to say about our experience, and when we need to move things ourselves again, we will most certainly use this location and we have already recommended it to family and friends. Thank you for a great experience and reliable equipment at a fair price.

SAMUEL H.
Clasificación:

El cliente no dejó un comentario.

THOMAS D.
Clasificación:

I was sincerely impressed with how well I was treated by everyone involved. Great job. Thank you for making this part of my move so very enjoyable

DARNELL L.
Clasificación:

El cliente no dejó un comentario.

Jennifer C.
Clasificación:

El cliente no dejó un comentario.

Ronald E.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

Lot is pretty small.

GLENN B.
Clasificación:

nuttin'.

DONALD J.
Clasificación:

Y'all are great!

ANTHONY W.
Clasificación:

El cliente no dejó un comentario.

Sherry P.
Clasificación:

El cliente no dejó un comentario.

Joseph W.
Clasificación:

The service proi=vded by Emberlynne was prompt and professional. Thank you!

DAVIDLEE W.
Clasificación:

El cliente no dejó un comentario.

SHANELL J.
Clasificación:

El cliente no dejó un comentario.

JACK ALBERT K.
Clasificación:

El cliente no dejó un comentario.

Calvin S.
Clasificación:

Nothing, have used this location numerous times and the services is always excellent. Really like that you can do almost everything online.

Randi P.
Clasificación:

I just picked up a 5x8 enclosed trailer to move a couple pieces of furniture to N.C.

Takiyah L.
Clasificación:

El cliente no dejó un comentario.

Melinda I.
Clasificación:

There were large holes in the gravel parking lot and it had been raining. Walking to the rented van and up to the front door to retrieve the key, I had to navigate very large puddles. The lot itself could use fresh gravel.

STELLA G.
Clasificación:

Great customer service. Helpful and a smile of encouragement for our journey.

KRISTY E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael V.
Clasificación:

El cliente no dejó un comentario.

CARLOS W.
Clasificación:

El cliente no dejó un comentario.

CLAIBON M.
Clasificación:

El cliente no dejó un comentario.

WILLIAM RUSSELL D.
Clasificación:

Not a thing.

CARLOS D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David H.
Clasificación:

El cliente no dejó un comentario.

DAVIDRYAN L.
Clasificación:

Alignment of truck was not great, other than that it was adequate.

Robert S.
Clasificación:

Girl,forgot my appliance dolly & furniture pads I paid for,had go back to get them.Truck only had quarter tank gas,I brought it back with half a tank.still charged me extra .89¢twice for going 2 extra miles.Then a week later the girl called me told me I have to change my lock,funny because it was the free lock they gave me for renting the 10×10 from them

DAVID J.
Clasificación:

Everything was Great!

TOMLIN C.
Clasificación:

El cliente no dejó un comentario.

EDWARD S.
Clasificación:

El cliente no dejó un comentario.

PATRICK W.
Clasificación:

El cliente no dejó un comentario.

MONICA D.
Clasificación:

El cliente no dejó un comentario.

ARMAND FRANCIS C.
Clasificación:

El cliente no dejó un comentario.

Stephen C.
Clasificación:

Dustin was excellent! He made the pick up process very easy!

Frank G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stephanie M. | Overall Experience |
Clasificación:

The staff are extremely friendly

Barbara M.
Clasificación:

El cliente no dejó un comentario.

Karen R.
Clasificación:

Nothing at this time

RICHARD D.
Clasificación:

I rented a box truck that was 3 quarts low on oil. The store didn't have any for me to put in so the clerk said I would get reimbursed if I bought some oil in town. Did just that and turned in the receipt. No reimbursement for oil. Next time if you're not going to reimburse your customers for maintaining your trucks,maintain them yourselves.

Paul R.
Clasificación:

The online app would not let me use the alternate points of contact because they were on my equipment request. I eventually just put in other people that weren't involved. However it took at least 15 minutes to get through that. Please see what can be done to make that clearer or easier.

DEBRA C.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA ANN B.
Clasificación:

People are very nice and frienfly

SAMUEL AUGUSTUS H.
Clasificación:

El cliente no dejó un comentario.

KATHERINE HARDY J.
Clasificación:

I do not like that the person taking your information at the site takes a picture of your driver's license on their personal phone! I think that is unprofessional and I am not sure why uhaul is asking people to do that. I feel that is not safe. I don't have pictures of people's personal information on my phone. I do not like this practice and I think as an established company - you all can do better to protect and make people feel like you are safeguarding their information.

Christine Y.
Clasificación:

El cliente no dejó un comentario.

Vernon H.
Clasificación:

El cliente no dejó un comentario.

EVERTONST.RHOAN R.
Clasificación:

Both Candace and Dannielle did a great job during the pick up and drop off of the truck. It made for a wonderful customer experience. Will definitely be using this location next time I have a need for U-Haul.

PEDRO VICENTE-BO B.
Clasificación:

outstanding customer service

Alexis M.
Clasificación:

The U-haul was hard to drive. It needs fixing.

Sandra H.
Clasificación:

The professionals that took care of me were spot on. Will come back when a temporary need of a large van or any other rental presents itself.

Duane A.
Clasificación:

El cliente no dejó un comentario.

BREA A.
Clasificación:

El cliente no dejó un comentario.

Jasper S.
Clasificación:

El cliente no dejó un comentario.

JOHN ALAN J.
Clasificación:

Would not change anything!

Mickel M. | Overall Experience |
Clasificación:

The staff have horrible attitudes and treat you like a felon if your a day late with a payment very unfriendly and I would not recommend this place to anyone

Mary C.
Clasificación:

El cliente no dejó un comentario.

Phillip L.
Clasificación:

El cliente no dejó un comentario.

CAROL VERNITA C.
Clasificación:

El cliente no dejó un comentario.

BERNADETTE B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Joseph B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Deborah O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tiffany P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Irean B. | First Impressions |
Clasificación:

The company send messages and will call. I had a few challenges that put me behind schedule. I contacted uhaul and to my surprise it was handled right away and rescheduled 20 mins later. Very satisfying The puck up location was very helpful . The revered vehicle was still available.

Stacey T. | First Impressions |
Clasificación:

I was able to drop off the uhaul and store at the same place. Nice customer service. Storage unit was very clean

Rachel R. | Overall Experience |
Clasificación:

Not impressed. Thanks.

Ross R. | Overall Experience |
Clasificación:

Leaking roof in storage unit . $20.00 after hours charge even though returned during work hours same day. Used truck less than 2 hours.

DANIEL M. | Overall Experience |
Clasificación:

Friendly courteous staff. Recent upgrades to facility: improved lighting, new storage unit doors. Well maintained property.

David D. | Overall Experience |
Clasificación:

Easy access in and out

Beverly A. | Overall Experience |
Clasificación:

The staff is quick and efficient, respectful. Equipment is new.

STEPHANIE L. | Overall Experience |
Clasificación:

I was only 4 days late and I had to wait for pay day and still had to pay for another month. I couldn't even pay an partial rate instead of paying for a whole month of storage for an empty unit.

Angel R. | Overall Experience |
Clasificación:

The exit gate was left open for days

William M. | Overall Experience |
Clasificación:

Great!

Jean C. | Overall Experience |
Clasificación:

Wonderful friendly customer service at the Holland Rd. location. I gave it 4 stars only because of lengthy wait time when calling the next day even after being switched to the corporate office.

Hazel S. | First Impressions |
Clasificación:

Everything just want to smooth this clockwork lovely young lady waited on me Donna excellent job very impressed

Daniel J T. | First Impressions |
Clasificación:

Both associates were very polite and new the mission of U-Haul very well. They were able to answer all of our questions and requirements of checking in the truck we rented very well. I will be back.

Tabatha H. | Overall Experience |
Clasificación:

Very clean..no signs of rodents or bugs. Very helpful and friendly staff!!

gary w. | Overall Experience |
Clasificación:

Always friendly and very helpful. Storage units clean and in good condition.

Thelma M. | Overall Experience |
Clasificación:

The staff was very professional and polite. They were helpful and clearly explained any questions I asked. Justin and his team represents U-haul well. I commend them for doing great job of excellence

Jala M. | Overall Experience |
Clasificación:

I would recommend this facility

Barbara S. | First Impressions |
Clasificación:

The professionalism of the staff was superb. The representative was very thoughtful, kind and knowledgeable. My experience with this establishment was a delight and the first month free was helpful.

Roger H. | Overall Experience |
Clasificación:

Everything was clean and maintained well.

Fred G. | Overall Experience |
Clasificación:

This facility truly met our needs.

Craig M. | Overall Experience |
Clasificación:

Thank you for your polite and kind service as you have provided professional service , thank you greatly

As Time Goes By A. | Reservation |
Clasificación:

Competent, Helpful, Courteous and Professional Staff

Fred G. | Reservation |
Clasificación:

Very helpful and gracious.

Thelma M. | Reservation |
Clasificación:

She was professional courteous and attentive to my needs. She explain everything with clarity and answered questions to my satisfaction.

Robin P. | Overall Experience |
Clasificación:

My only issue was that we were limited on r hours of checkout. That is probably a safety issue, but when our movers were late, it limited what we could do in a day b/c we would be locked out at 10PM

Dorothy L. | Overall Experience |
Clasificación:

The manager Justin all I can say very pushy .(overkill) sent more letters to my family.than myself kinda like harrassment.so o moved my stuff out .the lady that word there was very nice.

David R. | Overall Experience |
Clasificación:

I am disappointed that the rent is not pro rated. I closed my account out with several days left and was not granted a refund for those days not used.

LINDA B. | Overall Experience |
Clasificación:

Please with the service.

tiffany f. | Overall Experience |
Clasificación:

Young lady working there was very helpful and knowledgeable of all of the equipment. Great rental experience!

CHRISTINA J. | Overall Experience |
Clasificación:

Nice facility. Would use again

Lisa M. | Overall Experience |
Clasificación:

Nice clean storage facility!

No se han enviado comentarios para esta ubicación.

Volver
arriba